customer support executive Jobs in Karachi

customer support executive

customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

chat support executive

customer service specialist

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist &ndash; Night Shift</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 120k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 11:00 AM</li><li>Saturday: 3:00 AM &ndash; 7:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

Ibex Pakistan

Job OverviewIbex Pakistan is looking for enthusiastic, confident, and customer-focused individuals to join our Customer Service team in Karachi. This role is ideal for candidates with strong communication skills and experience in customer service or sales who are passionate about delivering excellent customer support.Key Responsibilities<ul><li>Handle inbound and/or outbound customer interactions professionally</li><li>Provide accurate information about products and services</li><li>Resolve customer inquiries, complaints, and issues efficiently</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Meet performance metrics and service standards</li><li>Maintain proper documentation of customer interactions</li></ul>Eligibility Criteria<ul><li>Minimum education: O/A Levels or Bachelor&rsquo;s degree</li><li>Excellent English communication skills (spoken and written)</li><li>Previous sales or customer service experience preferred</li><li>Strong interpersonal and problem-solving skills</li><li>Ability to work rotational and late-night shifts</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 90,000 &ndash; 115,000</li><li>Company-provided transportation</li><li>Professional work environment</li><li>Career growth opportunities in a leading BPO company</li></ul>Important NoteThis opportunity is only available for candidates currently residing in Karachi. Applications from outside the city will not be considered.Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Premio Travel and Tours

Job Description: We are looking for a motivated Customer Support Specialist to join our team. The role involves handling customer calls, assisting with inquiries, and supporting sales activities while providing excellent customer service.Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Assist customers with product information and support</li><li>Promote products and help generate sales</li><li>Resolve customer issues in a professional manner</li><li>Maintain records of customer interactions</li></ul>Requirements:<ul><li>Good communication skills</li><li>Ability to handle customer calls confidently</li><li>Basic computer knowledge</li><li>Sales experience is a plus</li><li>Positive and customer-focused attitude</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 1 year (Preferred)</li><li>Customer Resolution: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Analyst (Escalations)

Job description:About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Specilaist (Reviews | Female), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Team-oriented mindset &amp; problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Salary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Weekday, Birthday, Punctuality Allowance, etc.)Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Location: PECHS, Block-6, Shahra-e-Faysal, Karachi.Job Type: Full-Time | PermanentEmail: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specilaist (Reviews | Female)

RTW Creation

Job Title:Customer Service Representative (CSR) &ndash; MaleLocation:Plot No. C-144, Sector-6F, Korangi Town, KarachiJob Summary:The Customer Service Representative will serve as the primary point of contact between the company and its customers. The CSR will handle inquiries, process orders, resolve complaints, and provide information about the company&rsquo;s ladies&rsquo; handbags and accessories. The role requires attention to detail, strong communication skills, and professionalism in dealing with customers.Key Responsibilities:<ul><li>Client Engagement:</li><li>Act as the primary point of contact for customer queries via telephone and chat.</li><li>Order Administration:</li><li>Coordinate with customers and the logistics department to ensure timely order delivery.</li><li>Complaint Resolution:</li><li>Address and resolve customer grievances effectively, maintaining high standards of customer satisfaction.</li><li>Documentation &amp; Reporting:</li><li>Maintain accurate records of customer interactions, orders, and feedback for analysis and quality improvement.</li><li>Efficiently manage records of customers and courier companies using Excel or other relevant software.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum: High School Diploma / Intermediate (12th grade)</li><li>Diploma or certification in Customer Service or Office Management is a plus</li><li>Prior experience in customer service</li><li>Exceptional verbal and written communication skills in English</li><li>Strong problem-solving, critical thinking, and conflict-resolution abilities</li><li>Proficiency in MS Office; knowledge of CRM software is advantageous</li></ul>Attributes &amp; Competencies:<ul><li>Customer-centric mindset with a professional demeanor</li><li>Detail-oriented, organized, and able to handle high-pressure situations</li></ul>Salary Range:PKR 35,000 &ndash; 45,000 per month (depending on experience and qualifications)Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Male

The Game Storm Studios

We are looking for a motivated and energetic Customer Service Representative (CSR) to join our E-commerce team. The candidate will be responsible for handling customer calls, assisting customers with product information, and supporting sales by guiding customers through our online store.Key Responsibilities:<ul><li>Make outbound and handle inbound calls to assist customers.</li><li>Provide detailed information about products and ongoing offers.</li><li>Guide customers in placing orders through our Shopify store.</li><li>Build good customer relationships and help increase sales.</li><li>Respond to customer queries in a professional and timely manner.</li><li>Maintain basic records of customer interactions and orders.</li></ul>Requirements:<ul><li>Minimum Intermediate / B.A qualification.</li><li>Fresh candidates are encouraged to apply.</li><li>Good communication skills (Urdu &amp; basic English).</li><li>Basic computer knowledge.</li><li>Ability to handle customer queries confidently.</li></ul>Job Type: Full-time, OnsiteLocation: KarachiIf you're interested in starting your career in E-commerce and Customer Support, we&rsquo;d love to hear from you.To Apply: Send your CV to hr.khi@thegamestormstudios.comJob Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – E-commerce

Explore 743+ Customer service specialist in Karachi this March. Find roles across top companies and apply now to boost your career.