customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

billing specialist

call center agent

customer service specialist

CG Consultants Private Limited

LOKAL Rooms is looking to hire Customer Service Specialists to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.Key Responsibilities:<ul><li>Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.</li><li>Provide high-quality service with courtesy, professionalism, and a welcoming approach.</li><li>Accurately document all guest interactions and relevant information in a timely manner.</li><li>Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.</li><li>Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent spoken and written communication abilities.</li><li>Prior experience in customer support or a call center environment is preferred.</li><li>Capability to manage a large volume of calls without compromising service standards.</li><li>Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.</li></ul>Work Location: Clifton, Block 9.Pay: Rs50,000.00 - Rs80,000.00 per hourExpected hours: No more than 60.0 per weekApplication Question(s):<ul><li>Please share current salary.</li><li>Please share expected salary.</li><li>Are you comfortable commuting to Clifton for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Specialist

Syndic Travel Inc

*Working Hours: ONLY NIGHT SHIFT**Location:* Karachi Back Office*Company:* Fast‑growing US‑based Corporate Travel &amp; Concierge Services CompanyWe are a rapidly expanding New York&ndash;based travel and concierge services company with a dynamic support office in Karachi. We pride ourselves on a friendly, flexible, and supportive work culture&mdash;and we&rsquo;re looking for hiring team members in Customer Service department (Night Shift Only) who enjoy helping clients, solving problems, and delivering exceptional service and most importantly believe in the importance of personal level service.If you&rsquo;re someone who thrives in a fast‑paced environment and loves creating smooth, stress‑free experiences for customers, we&rsquo;d love to meet you.*What We Offer*<ul><li>A positive, collaborative, and growth‑focused work environment</li></ul><ul><li>Clear opportunities for career advancement</li></ul><ul><li>Competitive base salary + incentives based on experience</li></ul><ul><li>A chance to be part of an innovative, high‑performing global team</li></ul>*Key Responsibilities*<ul><li>Assist clients with their travel‑related needs, including flights, hotels, and ground transportation</li></ul><ul><li>Manage bookings, changes, and service requests with accuracy and professionalism</li></ul><ul><li>Provide warm, attentive, and solution‑oriented customer service at all times</li></ul><ul><li>Coordinate with internal teams to ensure seamless service delivery</li></ul><ul><li>Maintain high standards of communication, documentation, and follow‑through</li></ul>*Requirements*<ul><li>Night shift availability only (typical hours: 8 PM &ndash; 5 AM)</li></ul><ul><li>Willing to work 6 days a week</li></ul><ul><li>Strong belief in personalized, human‑centered service&mdash;even in a digital world</li></ul><ul><li>Experience with Sabre / Amadeus / Galileo is highly preferred (SABRE strongly valued)</li></ul><ul><li>Ability to learn new tools and online platforms quickly</li></ul><ul><li>Excellent attention to detail, accuracy, and time management</li></ul><ul><li>Very strong spoken and written English</li></ul><ul><li>Ability to multitask and handle high‑pressure situations calmly</li></ul><ul><li>Knowledge of airline rules, visa requirements, ticketing, refunds, exchanges, and hotel reservations is an advantage</li></ul><ul><li>Proficiency in MS Windows &amp; Office (Word, Excel, Outlook)</li></ul><ul><li>Positive attitude, strong social skills, and self‑motivation</li></ul>*Compensation*<ul><li>Rs. 80,000 &ndash; Rs. 120,000 per month (based on experience &amp; ability)</li></ul>We are an equal opportunity employer and welcome applicants from all backgrounds.*Send resumes to hr.thepobail@gmail.com*Job Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you ready to work at NIGHT SHIFTS ONLY?</li></ul>Experience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Work Location: In person

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

CMA CGM

ID: 578931
 
Location: 
Karachi, PK
 
Customer Service Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role Overview
 
The Customer Service Professional plays a key role in delivering exceptional customer experience by efficiently managing customer inquiries, requests, and concerns. This role requires clear communication of any service limitations, including costs, delays, or operational constraints, while building and maintaining strong client relationships.
 
Key Responsibilities
 
1. Customer Support & Guidance
 
Provide prompt and effective customer support through phone, email, and live chat.
 
Handle inquiries, concerns, and complaints in a professional and courteous manner.
 
Keep customers informed about the status and resolution of their requests.
 
Support booking teams, VIP/special desks, and stakeholders with guidance on processes, disputes, and customer profiles where applicable.
 
2. Product & Service Knowledge
 
Develop and maintain in-depth knowledge of company products and services.
 
Educate customers on product features, usage, and benefits.
 
Stay updated on new offerings, changes, and service updates.
 
Identify opportunities to promote relevant products and services during interactions.
 
3. Documentation & Reporting
 
Maintain accurate records of customer interactions, feedback, and resolutions.
 
Prepare regular reports (daily, weekly, monthly) and dashboards.
 
Update customer profiles and manage booking amendments as per company guidelines.
 
Monitor invoices, cancellations, and booking changes in compliance with corporate policies.
 
4. Customer Feedback & Insights
 
Collect and analyze customer feedback to identify improvement opportunities.
 
Share actionable insights with management to enhance service quality and customer satisfaction.
 
5. Cross-Functional Collaboration
 
Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues and improve service delivery.
 
6. Problem Resolution
 
Investigate and resolve customer complaints efficiently and effectively.
 
Collaborate with internal teams to implement solutions and ensure customer satisfaction.
 
7. Policy Compliance
 
Ensure adherence to company policies, procedures, and service standards.
 
Educate customers on relevant policies when required.
 
8. Continuous Improvement
 
Contribute to improving customer service processes and operational efficiency.
 
Proactively suggest and implement enhancements where applicable.
 
9. Brand Representation
 
Represent the company in a professional and positive manner.
 
Maintain a customer-centric approach in all interactions.
 
Qualifications & Profile
 
Bachelor’s degree required (Postgraduate qualification preferred).
 Prior experience in the shipping industry is an advantage.
 Strong communication and interpersonal skills (written and verbal English).
 Good understanding of shipping terminology, booking, invoicing, and customer service processes.
 Proactive mindset with strong problem-solving abilities.
 Proficiency in MS Office tools, especially Excel and PowerPoint.
 Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
 
Core Competencies
 
Customer Service Orientation
 Attention to Detail & Documentation Accuracy
 Time Management & Organizational Skills
 Integrity & Confidentiality
 Team Collaboration
 
Come along on CMA CGM’s adventure !

Customer Service Professional Pakistan

Eminent4U

Job description:About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Specilaist (Reviews | Female), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Team-oriented mindset &amp; problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Salary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Weekday, Birthday, Punctuality Allowance, etc.)Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Location: PECHS, Block-6, Shahra-e-Faysal, Karachi.Job Type: Full-Time | PermanentEmail: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specilaist (Reviews | Female)

The Game Storm Studios

We are looking for a motivated and energetic Customer Service Representative (CSR) to join our E-commerce team. The candidate will be responsible for handling customer calls, assisting customers with product information, and supporting sales by guiding customers through our online store.Key Responsibilities:<ul><li>Make outbound and handle inbound calls to assist customers.</li><li>Provide detailed information about products and ongoing offers.</li><li>Guide customers in placing orders through our Shopify store.</li><li>Build good customer relationships and help increase sales.</li><li>Respond to customer queries in a professional and timely manner.</li><li>Maintain basic records of customer interactions and orders.</li></ul>Requirements:<ul><li>Minimum Intermediate / B.A qualification.</li><li>Fresh candidates are encouraged to apply.</li><li>Good communication skills (Urdu &amp; basic English).</li><li>Basic computer knowledge.</li><li>Ability to handle customer queries confidently.</li></ul>Job Type: Full-time, OnsiteLocation: KarachiIf you're interested in starting your career in E-commerce and Customer Support, we&rsquo;d love to hear from you.To Apply: Send your CV to hr.khi@thegamestormstudios.comJob Type: Full-timeWork Location: In person

Customer Service Representative (CSR) – E-commerce

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Explore 540+ Customer service specialist in Karachi this April. Find roles across top companies and apply now to boost your career.

540 customer service specialist jobs In Karachi

Customer Service Specialist

Customer Service Specialist

Client Relations & ECOM Specialist (Female)

Customer Service Professional Pakistan

Customer Service Specilaist (Reviews | Female)

Customer Service Representative (CSR) – E-commerce

Customer Services Specialist