customer service specialist

CG Consultants Private Limited

LOKAL Rooms is looking to hire Customer Service Specialists to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.Key Responsibilities:<ul><li>Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.</li><li>Provide high-quality service with courtesy, professionalism, and a welcoming approach.</li><li>Accurately document all guest interactions and relevant information in a timely manner.</li><li>Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.</li><li>Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent spoken and written communication abilities.</li><li>Prior experience in customer support or a call center environment is preferred.</li><li>Capability to manage a large volume of calls without compromising service standards.</li><li>Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.</li></ul>Work Location: Clifton, Block 9.Pay: Rs50,000.00 - Rs80,000.00 per hourExpected hours: No more than 60.0 per weekApplication Question(s):<ul><li>Please share current salary.</li><li>Please share expected salary.</li><li>Are you comfortable commuting to Clifton for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Specialist

Syndic Travel Inc

*Working Hours: ONLY NIGHT SHIFT**Location:* Karachi Back Office*Company:* Fast‑growing US‑based Corporate Travel &amp; Concierge Services CompanyWe are a rapidly expanding New York&ndash;based travel and concierge services company with a dynamic support office in Karachi. We pride ourselves on a friendly, flexible, and supportive work culture&mdash;and we&rsquo;re looking for hiring team members in Customer Service department (Night Shift Only) who enjoy helping clients, solving problems, and delivering exceptional service and most importantly believe in the importance of personal level service.If you&rsquo;re someone who thrives in a fast‑paced environment and loves creating smooth, stress‑free experiences for customers, we&rsquo;d love to meet you.*What We Offer*<ul><li>A positive, collaborative, and growth‑focused work environment</li></ul><ul><li>Clear opportunities for career advancement</li></ul><ul><li>Competitive base salary + incentives based on experience</li></ul><ul><li>A chance to be part of an innovative, high‑performing global team</li></ul>*Key Responsibilities*<ul><li>Assist clients with their travel‑related needs, including flights, hotels, and ground transportation</li></ul><ul><li>Manage bookings, changes, and service requests with accuracy and professionalism</li></ul><ul><li>Provide warm, attentive, and solution‑oriented customer service at all times</li></ul><ul><li>Coordinate with internal teams to ensure seamless service delivery</li></ul><ul><li>Maintain high standards of communication, documentation, and follow‑through</li></ul>*Requirements*<ul><li>Night shift availability only (typical hours: 8 PM &ndash; 5 AM)</li></ul><ul><li>Willing to work 6 days a week</li></ul><ul><li>Strong belief in personalized, human‑centered service&mdash;even in a digital world</li></ul><ul><li>Experience with Sabre / Amadeus / Galileo is highly preferred (SABRE strongly valued)</li></ul><ul><li>Ability to learn new tools and online platforms quickly</li></ul><ul><li>Excellent attention to detail, accuracy, and time management</li></ul><ul><li>Very strong spoken and written English</li></ul><ul><li>Ability to multitask and handle high‑pressure situations calmly</li></ul><ul><li>Knowledge of airline rules, visa requirements, ticketing, refunds, exchanges, and hotel reservations is an advantage</li></ul><ul><li>Proficiency in MS Windows &amp; Office (Word, Excel, Outlook)</li></ul><ul><li>Positive attitude, strong social skills, and self‑motivation</li></ul>*Compensation*<ul><li>Rs. 80,000 &ndash; Rs. 120,000 per month (based on experience &amp; ability)</li></ul>We are an equal opportunity employer and welcome applicants from all backgrounds.*Send resumes to hr.thepobail@gmail.com*Job Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you ready to work at NIGHT SHIFTS ONLY?</li></ul>Experience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Work Location: In person

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Global Client Support Specialist (Spanish)<div><div>
About Contour: 
 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
Position Overview 
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><div><ul><li>
Answering general support queries from our hotel clients over phone and email</li></ul></div><div><ul><li>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li></ul></div><div><ul><li>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li></ul></div><div><ul><li>
Providing internal support for sales, account management and online marketing functions within the company</li></ul></div><div><ul><li>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul></div><div>
Technical Support &amp; Issue Resolution</div><div><ul><li>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li></ul></div><div><ul><li>
Conduct research and analysis within internal data platforms to support problem-solving.</li></ul></div><div><ul><li>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul></div><div> 
Internal Collaboration</div><div><ul><li>
Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul></div><div>
Job Requirements</div><div>
Core Skills</div><div><ul><li>
Strong written and verbal communication skills.</li></ul></div><div><ul><li>
Ability to deliver clear and accurate guidance to customers.</li></ul></div></div><div><div><ul><li>
Excellent problem-solving abilities and attention to detail.</li></ul></div><div><ul><li>
Ability to stay calm under pressure in a fast-paced environment.</li></ul></div><div><ul><li>
Strong computer proficiency and comfort with multi-system workflows.</li></ul></div><div>
Technical Competencies</div><div><ul><li>
Familiarity with CRM and customer support systems.</li></ul></div><div><ul><li>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</li></ul></div><div>
Experience &amp; Education</div><div><ul><li>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</li></ul></div><div><ul><li>
Relevant third-level degree preferred.</li></ul></div><div>
Languages</div><div><ul><li>
Fluent written and spoken English and Spanish (required).</li></ul></div><div>
Work Conditions</div><div><ul><li>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</li></ul></div><div><ul><li>
Willingness to provide support outside standard business hours as needed.</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Global Client Support Specialist (Spanish)

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years in customer service (not sales)</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service/ CSR

Supply Chain Services

Shift:<ul><li>Winter: 1:30 PM &ndash; 10:30 PM (UK Shift)</li><li>Summer: 12:30 PM &ndash; 9:30 PM (UK Shift)</li></ul>Location Requirement:<ul><li>Only Bahria Town residents may apply.</li></ul>Key Responsibilities<ul><li>Manage customer communication for orders, shipments, and delays.</li><li>Coordinate with warehouse, logistics, and supply chain teams to ensure timely deliveries.</li><li>Track orders and provide proactive updates to customers.</li><li>Resolve customer issues and escalations within defined SLAs.</li><li>Maintain shipment dashboards and prepare daily/weekly reports.</li><li>Improve customer satisfaction through strong follow-up and service quality.</li><li>Ensure smooth end-to-end supply chain customer experience.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, or related field.</li><li>2&ndash;4 years experience in customer relations, supply chain coordination, or logistics.</li><li>Excellent English communication skills (written &amp; spoken) &ndash; mandatory.</li><li>Strong understanding of order processing, warehousing, and delivery workflows.</li><li>Proficient in MS Excel/Sheets, CRM systems, and tracking tools.</li><li>Ability to handle pressure, multitask, and manage customer escalations.</li><li>Must be able to work UK shift timings.</li><li>Must reside in Bahria Town (compulsory).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Supply Chain/logistics?</li><li>our Salary Expectations and Joining Date?</li></ul>Work Location: In person

Customer Relations Manager Logistics Operations Bahria Town Karachi

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Owo-karachi

We are hiring a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate should have excellent communication skills and a passion for helping customers.Responsibilities:<ul><li>Handle customer queries via phone, email, or chat</li><li>Provide accurate information about products/services</li><li>Resolve customer complaints in a professional manner</li><li>Maintain records of customer interactions</li><li>Ensure customer satisfaction at all times</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Good English communication skills (spoken &amp; written)</li><li>Basic computer knowledge</li><li>Experience in call center (preferred but not required)</li><li>Ability to work in shifts</li></ul>Pay: Rs40,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Service Representative/Sales Specialist

Explore 888+ Customer service specialist in Karachi this April. Find roles across top companies and apply now to boost your career.

888 customer service specialist jobs In Karachi

Customer Service Specialist

Customer Service Specialist

Global Client Support Specialist (Spanish)

Customer Service/ CSR

Customer Relations Manager Logistics Operations Bahria Town Karachi

Customer Services Specialist

Customer Service Representative/Sales Specialist