customer support executive Jobs in Karachi

customer support executive

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customer service representative

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digital marketing specialist

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email marketing specialist

executive sales support

customer service specialist

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

ibex

<div>
 
 
 About the Company
 
 
 
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Assist customers with their queries/concerns.
 </li>
 <li>
 Provide accurate resolutions to customers as per defined processes via call.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Experience in dealing with international customers.
 </li>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 </ul>
 
 
</div>

Customer Support Specialist

ibex. Pakistan

<div>
 We're on the hunt for an Outbound &amp; Inbound Customer Facilitation Specialist to join our Operations team. In this full-time role, you'll dive into the exciting world of clinical and pharmaceutical research, setting up appointments for medical tests and surveys, and managing data like a pro. If you're sincere, compassionate, and ready to make a difference, keep reading!
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O'Levels/Matriculation or above
 </li>
 <li>
 Excellent written and verbal English communication
 </li>
 <li>
 Availability to work five days a week
 </li>
 <li>
 9 hours per day
 </li>
 <li>
 Must be Atleast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be upto Rs. 85000 /month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound calls to patients to generate interest in vaccination trials.
 </li>
 <li>
 Authenticate data collection forms and surveys.
 </li>
 <li>
 Ensure all CRMs are updated with accurate information and notes.
 </li>
 <li>
 Clearly communicate information to patients and doctors over the phone regarding the study.
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices.
 </li>
 </ul>
</div>

Outbound & Inbound Specialist

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

ACE Marketing (Pvt) Ltd.

Join Our Team as a Call Center Agent &ndash; No Sales, Just Support!We're hiring friendly and dedicated Call Center Agents to provide top-quality customer support. No sales, no targets &mdash; just helping clients and making a difference.What We Offer:<ul><li>Support-Only Role: No sales or pressure &mdash; just service.</li><li>Great Pay &amp; Growth: Competitive salary with promotion opportunities.</li><li>Training Provided: Ongoing skill development.</li><li>Positive Team Culture: Supportive and professional environment.</li><li>Pick &amp; Drop: Available for female staff.</li></ul>Requirements:<ul><li>Strong English communication</li><li>Willing to work night shifts</li><li>Responsible and punctual</li><li>Leadership potential is a plus</li></ul>Job Types: Full-time | Part-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthWork Location: In person

Customer Support Specialists/ CSR- Male & Female (Outbound)

Staff Shaw Pvt Ltd.

We are seeking an Online Reputation Management (ORM) Specialist to safeguard and enhance our brand&rsquo;s reputation across digital platforms.Key Responsibilities:<ul><li>Monitor brand mentions across social media, review sites, forums, blogs, and news platforms.</li><li>Track and analyze sentiment trends using ORM tools.</li><li>Respond promptly and professionally to customer reviews, complaints, and queries.</li><li>Coordinate with internal teams (customer service, PR, marketing) to resolve issues.</li><li>Develop strategies to improve brand visibility and credibility online.</li><li>Publish positive content to counter negative publicity.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or related field.</li><li>Proven experience in ORM, digital marketing, or social media management.</li><li>Strong communication and writing skills.</li><li>Familiarity with ORM tools (e.g., Brand24, Mention, Hootsuite, Google Alerts).</li></ul>Shift: Evening &amp; NightJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

ORM (Online Reputation Management) Specialist

Join Our Team &ndash; Call Center Agents Wanted (Support Only!) We're looking for friendly individuals to provide customer support &mdash; no sales, no pressure!What You&rsquo;ll Get:<ul><li>Support-only role &ndash; no targets</li><li>Good pay &amp; career growth</li><li>Full training provided</li><li>Friendly, professional team</li><li>Pick &amp; drop for female staff</li></ul>Requirements:<ul><li>Good English skills</li><li>Night shift availability</li><li>Reliable &amp; punctual</li><li>Leadership skills a bonus</li></ul>Job Type: Full-time | Part-timeJob Types: Full-time, Part-timePay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live Nearby Gulistan e johar or Gulshan e Iqbal Karachi?</li></ul>Language:<ul><li>Must Have Proficiency In English (Required)</li><li>Good Communication Skills In English (Required)</li></ul>Work Location: In person

Customer Care Specialists

Explore 851+ Customer service specialist in Karachi this October. Find roles across top companies and apply now to boost your career.