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customer service specialist

LIPTON Teas and Infusions

<div>
 Job description:
 
 
 
 
 Job Title:
 
 Customer Service Specialist
 
 
 Department:
 
 Customer Service / Supply Chain
 
 
 Location:
 
 Karachi Head Office
 
 
 Type:
 
 Full-Time
 
 
 &nbsp;
 
 
 
 Role Overview:
 
 
 
 Independent management of customer service operations across multiple markets, focusing on process optimization and cross-functional collaboration to increase efficiency and reduce service costs.
 
 
 Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone or e-mail.
 
 
 
 Key Contacts:
 
 
 <ul>
 <li>
 Internal: Planning, Sales, Finance, Logistics.
 </li>
 <li>
 External: Customers, third-party logistics providers (3PL).
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage customer accounts across multiple countries and markets, supporting cross-market activities when needed.
 </li>
 <li>
 Process customer sales orders and monitor their progress throughout the lifecycle.
 </li>
 <li>
 Communicate proactively with customers regarding order status, delays, and operational updates.
 </li>
 <li>
 Coordinate with Credit Control to resolve credit issues and ensure smooth order fulfilment.
 </li>
 <li>
 Resolve issues related to backorders, shipping delays, or billing discrepancies.
 </li>
 <li>
 Monitor and resolve failed iDocs and master data issues in collaboration with relevant stakeholders.
 </li>
 <li>
 Coordinating deliveries with logistics service providers (3PL).
 </li>
 <li>
 Allocate products in line with customer segmentation in the event of shortages.
 </li>
 <li>
 Forward cases to appropriate stakeholders according to the table of authority.
 </li>
 <li>
 Collaborate with cross-functional teams (Planning, Sales, Logistics, Finance) to ensure customer and business needs are met.
 </li>
 <li>
 Inform the Planning team about availability or supply issues as required.
 </li>
 <li>
 Generate reports on order status, cancellations, and delays.
 </li>
 <li>
 Create export documentation in compliance with requirements.
 </li>
 <li>
 Facilitate and monitor warehouse shipment processing, ensuring timely dispatch and delivery.
 </li>
 <li>
 Resolving issues such as backorders, shipping delays, or billing discrepancies.
 </li>
 <li>
 Generating basic reports on order status, cancellations, or delays.
 </li>
 <li>
 Define and execute transactions to update reason codes based on Planning input.
 </li>
 <li>
 Handle customer claims and resolve complex logistics or billing issues.
 </li>
 <li>
 Support process changes related to order flow (e.g., opening new customer locations).
 </li>
 <li>
 Collaborating with planning and sales teams to analyze customer behavior.
 </li>
 <li>
 Continuously monitor On Time, In Full (OTIF) delivery performance.
 </li>
 <li>
 Report and analyze key performance indicators (KPIs).
 </li>
 <li>
 Managing changes in order flow processes (e.g., opening new locations).
 </li>
 <li>
 Supporting the team by sharing knowledge and best practices.
 </li>
 <li>
 Participate in projects to improve delivery quality, service level, and cost efficiency.
 </li>
 <li>
 Support internal controls, audits, and compliance meetings.
 </li>
 </ul>
 
 
 Qualifications, Skills and Experience
 
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 2&ndash;4 years of experience in Supply Chain, Order Management and Claims and/or Customer Collaboration.
 </li>
 <li>
 Fluency in English (B2/C1) and an additional language relevant to the supported market.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Collaborative mindset and interpersonal skills to build positive relationships with internal and external stakeholders.
 </li>
 <li>
 Ability to provide end-to-end service.
 </li>
 <li>
 Service oriented attitude.
 </li>
 <li>
 Good analytical and organizational skills.
 </li>
 <li>
 Experience with SAP, ticketing systems, Excel and KPI management.
 </li>
 <li>
 Action orientated to deliver results under time pressure.
 </li>
 <li>
 Time management skills.
 </li>
 <li>
 Can-do attitude.
 </li>
 </ul>
 
 
 &nbsp;
 
 
</div>

Customer Service Specialist

IBEX Global

ibex. Pakistan currently have a job opening for the role of International Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis. The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support. Disclaimer: This is not a sales-based job.Job description:This is a full-time on-site role located in Karachi Main shah re faisal. All we need a candidate having proficiency in English speaking skills for International US company.International Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone, email, and chat.What we are looking for:*Customer Satisfaction, and Customer Experience skills*Excellent interpersonal and communication skills*Ability to multitask and work in a fast-paced environment*Strong verbal communication skills in English* Candidate who can manage Nights .What we offer: *Company transport * Full-time, permanent *Pay: 90k to 115k per month *Multinational company exposure *Health insurance *Internal promotionsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

Global International Customer Service Specialist

Utopia Fulfillment

This is a full-time, on-site role for a Customer Support Specialist (Chat &amp; Chat) based in the Karachi Division. Responsibilities include providing excellent customer support through chat, resolving customer inquiries efficiently, ensuring high levels of customer satisfaction, and addressing technical support requests. The role requires analyzing customer feedback to improve the support process and overall experience.Responsibilities:<ul><li>Handle inbound and outbound calls, primarily supporting Amazon customers and B2B clients</li><li>Manage live chat support across multiple platforms, including Amazon, TikTok Shop, Walmart, eBay, and Temu</li><li>Oversee and process returns and refund-related queries across all platforms</li><li>Ensure timely, accurate, and effective resolution of customer inquiries and complaints</li><li>Deliver high levels of customer satisfaction and service quality at all times</li><li>Coordinate with internal teams for order updates and issue resolution</li><li>Monitor performance metrics and ensure adherence to SLAs and KPIs</li><li>Handle escalations professionally and provide effective solutions</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills in English</li><li>Prior experience with Amazon, TikTok Shop, Walmart, eBay, or Temu is a strong advantage</li><li>Strong problem-solving, multitasking, and analytical skills</li><li>Ability to work under pressure and meet time-sensitive targets</li><li>Flexibility to work in shifts, including night shifts if required</li><li>Familiarity with customer service tools and CRM systems is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Call & Chat)

Digital Commerce Solution

UGC Content Creator &amp; Social Media Specialist - Paari BridalAbout Paari BridalPaari Bridal is a luxury bridal wear brand celebrated for its exquisite craftsmanship, timeless elegance, and modern bridal aesthetics. We specialize in creating dream bridal experiences through stunning couture, personalized styling, and unforgettable fashion moments for brides across Pakistan and beyond.Professional SummaryWe are seeking a creative, fashion-forward UGC Content Creator &amp; Social Media Specialist to join our growing bridal couture team. The ideal candidate has a deep passion for bridal fashion, luxury aesthetics, and visual storytelling that resonates with modern brides.This role combines User-Generated Content (UGC) creation, social media management, customer service, graphic design, basic video editing, and content strategy, making it perfect for creative professionals who thrive in the luxury bridal and fashion industry.Both experienced professionals and talented fresh graduates with strong portfolios showcasing bridal or fashion content are encouraged to apply.Key Responsibilities UGC &amp; Content Creation<ul><li>Create authentic, relatable UGC-style content (reels, try-ons, styling videos, behind-the-scenes)</li><li>Develop engaging bridal content for Instagram, TikTok, Facebook, and YouTube</li><li>Produce trending reels and short-form videos that showcase bridal collections, fittings, and real bride moments</li><li>Capture candid bridal shoot moments, showroom experiences, and client testimonials</li><li>Create content that drives engagement, inspires brides, and builds brand trust</li></ul>Social Media Management<ul><li>Design visually compelling posts, carousels, stories, and promotional graphics</li><li>Plan and execute content calendars aligned with bridal seasons, launches, and trends</li><li>Monitor social media trends in bridal fashion and adapt content strategies accordingly</li><li>Engage with followers, respond to inquiries, and build community presence</li><li>Support campaign launches, bridal events, and seasonal collections</li></ul>Customer Handling &amp; Communication<ul><li>Respond to customer inquiries on Instagram, Facebook, WhatsApp, and other platforms</li><li>Handle made-to-order queries including fabric choices, customization requests, sizing, and delivery timelines</li><li>Provide excellent customer service that reflects Paari Bridal's luxury standards</li><li>Satisfy and retain customers through professional, warm, and timely communication</li><li>Coordinate with the sales and design teams to ensure accurate information is shared</li><li>Follow up with potential clients to convert inquiries into bookings</li><li>Manage customer expectations regarding custom orders, fittings, and alterations</li><li>Address concerns and complaints with professionalism and empathy</li><li>Build lasting relationships with brides through personalized communication</li></ul>Graphic Design &amp; Branding<ul><li>Design high-quality visuals for social media, bridal lookbooks, and promotional materials</li><li>Create brand-aligned graphics maintaining Paari Bridal's luxury aesthetic</li><li>Design Instagram story highlights, promotional banners, and engagement posts</li><li>Maintain visual consistency across all brand touchpoints</li></ul>Video Editing &amp; Multimedia<ul><li>Edit short-form videos, bridal reels, client testimonials, and event highlights</li><li>Add transitions, music, captions, and effects optimized for Instagram/TikTok</li><li>Create before/after transformations, styling guides, and bridal prep content</li><li>Optimize video content for maximum reach and engagement</li></ul>Content Strategy &amp; Analytics<ul><li>Think strategically about content that drives bridal inquiries and bookings</li><li>Analyze engagement metrics and adjust content strategy accordingly</li><li>Recommend content types that convert followers into clients</li><li>Stay updated on bridal industry trends and social media algorithm changes</li></ul>Collaboration &amp; Coordination<ul><li>Coordinate with the bridal styling, sales, design, and photography teams</li><li>Communicate effectively with clients for UGC collaborations and testimonials</li><li>Participate in creative planning sessions and bridal shoots</li><li>Ensure timely content delivery aligned with marketing campaigns</li></ul>Core CompetenciesLuxury Bridal &amp; Fashion Aesthetics UGC-Style Content Creation Youtube Shorts, Instagram Reels &amp; TikTok Video Production Bridal Social Media Strategy Exceptional Customer Service &amp; Communication Skills Made-to-Order &amp; Custom Bridal Expertise Client Relationship Management Engagement &amp; Community Building Trend Awareness &amp; Content Adaptation Graphic Design for Social Platforms Problem-Solving &amp; Customer Satisfaction Strong Multitasking &amp; Time ManagementTechnical RequirementsProficiency in Instagram, TikTok, Facebook, YouTube, WhatsApp Business content creation Design tools: Canva, Adobe Photoshop, Illustrator (or similar) Video editing: CapCut, InShot, Premiere Pro, After Effects (basic to intermediate) Experience with AI content tools (ChatGPT, Canva AI, etc.) is a plus Understanding of social media analytics and engagement metrics Familiarity with scheduling tools (Meta Business Suite, Later, Buffer, etc.) Excellent written and verbal communication in English and Urdu Strong file organization and brand guideline management Experience with CRM or customer management tools is a plusEligibility CriteriaDegree or certification in Media, Design, Marketing, Fashion Communication, or related field (preferred but not mandatory) Strong portfolio demonstrating UGC content, reels, and bridal/fashion work Passion for bridal fashion, styling, and luxury aesthetics Proven customer service skills with ability to handle inquiries professionally Excellent time management and ability to meet tight deadlines Fresh graduates with impressive bridal/fashion content are encouraged to apply Fluent in English and Urdu (written and spoken) People skills &ndash; friendly, patient, and detail-oriented in client communicationWork StructureWork Mode: Hybrid (Remote + Occasional onsite for bridal shoots/events) Availability: Must remain available during working hours for coordination, content needs, and customer inquiries Onsite Requirements: Occasional visits to the showroom for shoots, fittings, and events Response Time: Quick turnaround expected for customer messages and queriesApplication QuestionsPlease be prepared to answer the following:<ul><li>Please provide links to social media accounts you have managed. Share strategy details and results.</li><li>Do you have experience creating trending reels for bridal or fashion brands? Provide at least 6 links to your best reels.</li><li>Do you have experience handling customer inquiries and made-to-order requests? Describe your approach.</li><li>How do you handle difficult or unsatisfied customers? Give an example.</li><li>What is your expected salary range?</li><li>We use screen/hour tracking for remote work. Are you comfortable with this?</li><li>Do you have experience using AI tools for content creation? Provide examples.</li><li>Share your portfolio: Minimum 6 examples of reels and graphics (bridal/fashion preferred).</li><li>If a bridal brand wants more client inquiries from social media, what type of content would you recommend and why?</li><li>How many social media accounts have you managed simultaneously?</li><li>What is your typical social media content strategy for a luxury bridal brand?</li><li>What design and content creation tools do you use most?</li><li>What tools have you used for scheduling or automating social media posts?</li><li>How do you manage multiple customer conversations while creating content?</li></ul>Experience RequiredSocial Media Marketing &amp; Content Creation: Minimum 1-2 years (Required) UGC &amp; Reels Creation: Proven portfolio (Required) Customer Service &amp; Inquiry Handling: Experience preferred Bridal/Fashion Industry Experience: Preferred Managed Social Media Accounts: At least 1 year (Required) Made-to-Order/Custom Orders Knowledge: AdvantageLanguage RequirementsEnglish (Fluent &ndash; Required) Urdu (Fluent &ndash; Required)How to ApplyInterested candidates should send their updated CV and portfolio hereEmail Subject Line: &quot;UGC Content Creator &amp; Customer Service &ndash; Paari Bridal &ndash; Hybrid&quot;Include in your email:<ul><li>Link to your portfolio (Instagram/TikTok/Behance)</li><li>At least 6 examples of reels and graphics</li><li>Brief introduction about your experience in bridal/fashion content</li><li>Examples of customer service experience (if applicable)</li></ul>Why Join Paari Bridal?Work with a prestigious luxury bridal brand Creative freedom and exposure to high-end fashion Opportunity to build a strong portfolio in the bridal industry Collaborate with talented designers, stylists, and photographers Competitive compensation with performance-based growth Be part of creating unforgettable bridal experiences Develop skills in both creative content and customer relationsWork Location: HybridPaari Bridal &ndash; Where Dreams Meet CoutureJob Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthExperience:<ul><li>Content Creator: 1 year (Preferred)</li></ul>Language:<ul><li>English, Urdu (Preferred)</li></ul>Location:<ul><li>Karachi Nazimabad (Preferred)</li></ul>Work Location: In person

UGC Content Strategist & Client Experience Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As an Sales Specialist (International Calling | UK Based) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>A-Levels / O-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li><li>How many years of experience do you have in International Sales?</li></ul>Work Location: In person

Sales Specialist (International Calling | UK Based)

Elavatus Health Services UK

<div>
 
 A full-time position to join our team.
 
 
 
 
 
 We are seeking experienced candidates with experience working in a customer service role to join our growing team. The role is to respond to customer inquiries over the phone and via email.
 
 
 
 
 
 This position does NOT involve sales.
 
 
 
 
 
 As the customers are based in the UK, an excellent level of spoken and written English is required.
 
 
 
 
 
 The job responsibilities will be:
 
 <ul>
 <li>
 Respond to customer inquiries over the phone and via email
 </li>
 <li>
 To input data into Excel and into an online database for processing e-commerce orders
 </li>
 <li>
 Updating customer database
 </li>
 <li>
 Carrying out any other reasonably assigned duties
 </li>
 <li>
 Liaising with internal departments
 </li>
 </ul>
 
 
 
 
 Required skills and experience:
 
 <ul>
 <li>
 Must have excellent spoken and written communication skills in English
 </li>
 <li>
 Must have experience in customer service
 </li>
 <li>
 Must be meticulous and pay attention to detail
 </li>
 </ul>
 
 
 
 
 Relevant experience includes (but is not limited to):
 
 <ul>
 <li>
 Call Centre Operative
 </li>
 <li>
 Customer service advisor
 </li>
 <li>
 Customer service in a clinical setting (hospital, clinic)
 </li>
 <li>
 Worked in a clinical role and wanting to transition to customer service (e.g. Nutritionist/dietitian/various other clinical roles)
 </li>
 </ul>
 
 
 
 
 Office hours: 12:00 pm - 9:00 pm Monday to Friday, plus alternate Saturdays
 
 
 This is an office-based role, and the office is based in Clifton/Karachi.
 
 
 
 
 
 Training will be provided, and the job is available for immediate start.
 
 
 
 
 <ul>
 <li>
 Salary: Competitive and based on experience
 </li>
 </ul>
</div>

Customer Service & Support Representative - CSR

Icon Global Pvt. Limited

Job Description: Customer Service ExecutiveICON GLOBAL PRIVATE LIMITED DHA Phase 2 Extension Full-Time | Onsite Shift: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob SummaryICON GLOBAL PRIVATE LIMITED is seeking a proactive and detail-oriented Customer Service Executive to manage customer interactions across multiple channels, including calls, emails, and live chat. The ideal candidate will be responsible for handling inquiries, processing orders, coordinating with the warehouse, and ensuring a smooth customer experience from order placement to delivery.Key Responsibilities<ul><li>Handle and respond to multiple customer queries simultaneously via calls, emails, live chat, and web chat</li><li>Take accurate order details from customers and prepare sales orders and quotations using QuickBooks</li><li>Share confirmed orders and quotations with the warehouse team in the USA</li><li>Track orders and proactively update customers regarding order status and delivery timelines</li><li>Ensure timely and professional resolution of customer concerns</li><li>Maintain accurate customer and order records in the system</li><li>Deliver a high level of customer satisfaction through effective communication and follow-ups</li></ul>Requirements<ul><li>Excellent verbal and written English communication skills</li><li>Familiarity with QuickBooks software</li><li>Strong command over PC/laptop usage with speed and accuracy</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment</li><li>Energetic, proactive, and detail-oriented personality</li><li>Strong problem-solving and customer handling skills</li><li>Willingness to work night shift (6:00 PM &ndash; 3:00 AM)</li></ul>Benefits<ul><li>Medical coverage</li><li>Paid leaves</li><li>Leave encashment</li><li>Provident fund</li><li>Annual bonus</li></ul>Job Type: Full-time Work Location: In personJob Type: Full-timeExperience:<ul><li>Customer Service: 3 years (Preferred)</li></ul>Language:<ul><li>ENGLISH fluently (Preferred)</li></ul>Work Location: In person

Customer Service Executive

Explore 708+ Customer service specialist in Karachi this May. Find roles across top companies and apply now to boost your career.