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customer service representative Jobs in United Arab Emirates

customer service representative

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customer service Jobs in United Arab Emirates

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customer service specialist

Hyva

<div>
 
 About The Role
 
 
 
 The Customer Service Specialist provides logistic, administrative and financial support for completion of sales orders and
 
 
 regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction.
 
 
 Key Responsibilites
 
 
 <ul>
 <li>
 Provide customer service and conduct sales with new and existing customers via telephone;
 </li>
 <li>
 Support the dealers in regard to technical questions;
 </li>
 <li>
 Make agreements in regard to prices and delivery conditions;
 </li>
 <li>
 Create and send quotations and agreements in line with Hyva&rsquo;s price policies, ensuring proper follow up;
 </li>
 <li>
 Ensure correct administrative completions of sales orders, such as the processing in the ERP system;
 </li>
 <li>
 Ensures correct provision of information in regard to sales orders for invoicing, taking into account particulars;
 </li>
 <li>
 Monitor the delivery times and inform the customer;
 </li>
 <li>
 Maintain contact with the client, such as providing product and price information;
 </li>
 <li>
 Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions;
 </li>
 <li>
 Perform commercial activities focused on sales to attract new customers;
 </li>
 <li>
 Maintain contact with the customers;
 </li>
 <li>
 Analyze external market and competition;
 </li>
 <li>
 Work in conjunction with Finance department in regard to late payments and delivery stoppage.
 
 
 </li>
 </ul>
 Role Requirements
 
 
 <ul>
 <li>
 Very good command of English language (both spoken and written)
 </li>
 <li>
 Excellent verbal and written skills with a consultative sales approach.
 </li>
 <li>
 Basic understanding of technology or strong interest in learning.
 </li>
 <li>
 BA degree in business related field will be an asset
 
 
 </li>
 </ul>
 
 Your Location:
 
 
 
 Dubai
 
 
 
 Diversity, Equity &amp; Inclusion (DEI)
 
 
 
 We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.
 
 
 
 
 
 
 Join us and be part of a team where everyone belongs!
 
 
</div>

Customer Service Specialist

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

<div><div><div>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job Req Number: 118311 
Time Type: Full Time 
The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries. 


We are seeking a skilled customer service specailist who will coordinate and manage day-to-day logistics operations, ensuring efficient execution of fairs and events shipments, timely communication with customers and vendors, accurate documentation, compliance with customs and regulatory requirements, and achievement of operational and financial objectives. 


Detailed Responsibilities 


Operational Management
<ul>
<li>Coordinate inbound and outbound shipments from booking to final delivery.</li>
<li>Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly</li>
<li>Arrange transportation, customs clearance, and value-added services as required.</li>
<li>Proactively identify and resolve operational issues to minimize service disruptions.</li>
<li>Maintain shipment status updates and provide timely communication to customers and internal stakeholders.</li>
</ul>
Customer Service
<ul>
<li>Act as the primary point of contact for assigned customers and exhibitions.</li>
<li>Respond promptly to customer inquiries and operational requests.</li>
<li>Ensure customer requirements and service level agreements (SLAs) are met.</li>
<li>Manage customer expectations through regular updates and issue resolution.</li>
</ul>
Documentation &amp; Compliance
<ul>
<li>Verify shipping and customs documentation.</li>
<li>Ensure compliance with customs regulations, trade requirements, and company procedures.</li>
<li>Maintain accurate operational records and filing systems.</li>
<li>Support temporary imports, ATA Carnets, exhibition shipments, and re-export procedures where applicable.</li>
</ul>
Vendor &amp; Carrier Management
<ul>
<li>Coordinate with transport providers, customs brokers, shipping lines, airlines, and other service providers.</li>
<li>Monitor vendor performance and service quality.Obtain competitive quotations and support cost control initiatives.</li>
</ul>
Financial Responsibilities
<ul>
<li>Verify supplier invoices and operational costs.Ensure accurate job costing and timely billing.</li>
<li>Support profitability targets by controlling operational expenses.</li>
<li>Identify opportunities for operational efficiency and cost savings.</li>
</ul>
Reporting &amp; Data Management
<ul>
<li>Maintain accurate data within company systems.Prepare operational reports, KPI reports, and shipment tracking reports.</li>
<li>Ensure data integrity and compliance with reporting requirements.</li>
</ul>
Continuous Improvement
<ul>
<li>Participate in process improvement initiatives.</li>
<li>Support implementation of operational best practices.Contribute to productivity, service quality, and customer satisfaction improvements.</li></ul> 


Qualifications and Experience
<ul>
<li>Bachelor's degree or equivalent in Logistics, Supply Chain, Business Administration, or related field.</li>
<li>2&ndash;5 years of experience in freight forwarding, logistics, customs clearance, or supply chain operations.</li>
<li>Knowledge of customs regulations and international trade procedures is an advantage.</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong organizational and planning skills.Excellent communication and stakeholder management.Problem-solving and decision-making ability.</li>
<li>Attention to detail and accuracy.</li>
<li>Ability to work under pressure and manage multiple priorities.Proficiency in Microsoft Excel and Outlook.Teamwork and collaboration.</li></ul> 
DSV &ndash; Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.

Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Sitters Child Care Services

Make a Difference in the Lives of Families Every DayAt Sitters Child Care Services, we believe that exceptional customer experiences create lasting relationships. Every interaction with a family is an opportunity to build trust, provide support, and make a positive impact.We are looking for a passionate, energetic, and customer-focused Customer Experience Specialist who thrives on helping people, solving challenges, and delivering outstanding service. If you enjoy building relationships, creating memorable customer experiences, and working in a fast-paced environment where no two days are the same, we would love to meet you.This is more than a customer service role&mdash;it's an opportunity to become a trusted advisor to families and play a key role in their journey with Sitters Child Care Services.Why Join Us?✨ Be part of a growing and respected childcare services company.✨ Work in a supportive, collaborative, and professional environment.✨ Develop your career in customer experience, client relations, and service excellence.✨ Receive ongoing training and development opportunities.✨ Make a meaningful difference in supporting children and families across the UAE.✨ Join a team that values professionalism, innovation, accountability, and customer satisfaction.Your ImpactAs our Customer Experience Specialist, you will be the first impression of our company and the trusted point of contact for our clients.You will:&middot; Create exceptional customer experiences through every interaction.&middot; Support families with service inquiries, bookings, and ongoing care arrangements.&middot; Build strong and lasting relationships with clients.&middot; Help convert inquiries into successful service bookings.&middot; Coordinate appointments and schedules efficiently.&middot; Resolve customer concerns with professionalism and empathy.&middot; Identify opportunities to improve customer satisfaction and service delivery.&middot; Work closely with multiple departments to ensure a seamless client experience.Key ResponsibilitiesCustomer Experience Excellence&middot; Deliver outstanding service through phone, email, WhatsApp, and digital communication channels.&middot; Ensure every customer interaction is handled with professionalism, empathy, and care.&middot; Act as a trusted advisor by understanding customer needs and recommending suitable solutions.&middot; Maintain high customer satisfaction and service quality standards.Client Relationship Management&middot; Build strong relationships with prospective and existing clients.&middot; Follow up with customers to ensure a positive service experience.&middot; Support customer retention through proactive communication and engagement.Service Coordination &amp; Scheduling&middot; Manage bookings, appointments, and service requests accurately.&middot; Coordinate with internal teams to ensure timely and efficient service delivery.&middot; Monitor ongoing customer requests and ensure successful completion.Lead Conversion &amp; Business Support&middot; Respond to new inquiries promptly and professionally.&middot; Support business growth by converting customer inquiries into confirmed bookings.&middot; Identify opportunities to introduce additional services based on customer needs.Problem Resolution&middot; Handle customer concerns and complaints confidently and professionally.&middot; Take ownership of issues and ensure they are resolved effectively.&middot; Escalate complex matters when required while maintaining customer confidence.Qualifications &amp; ExperienceEssential Requirements✔ Bachelor's Degree in any field.✔ Minimum 2 years of customer service, customer experience, client relations, or customer support experience in the UAE.✔ Experience using appointment booking, scheduling, or CRM systems.✔ Excellent communication skills in English, both written and verbal.✔ Strong organizational and multitasking abilities.✔ Professional, confident, and customer-focused attitude.✔ Ability to work under pressure and manage multiple priorities.✔ Immediate availability or short notice period preferred.Preferred Experience⭐ Childcare, healthcare, hospitality, education, or service industry experience.⭐ Experience handling customer complaints and service recovery.⭐ CRM and customer relationship management experience.⭐ Arabic language skills are an advantage.What Makes You Successful in This Role?You are:&middot; Passionate about delivering exceptional customer experiences.&middot; A strong communicator who builds trust easily.&middot; Solution-oriented and calm under pressure.&middot; Detail-oriented and highly organized.&middot; Proactive, positive, and eager to learn.&middot; Motivated to exceed customer expectations and contribute to business growth.Why Candidates Love This Opportunity&middot; Opportunity to work with one of the UAE's trusted childcare service providers.&middot; Career growth and development opportunities.&middot; Professional and supportive workplace culture.&middot; Ongoing training and coaching.&middot; Meaningful work supporting families and children.&middot; Exposure to customer experience, operations, scheduling, and relationship management.&middot; Competitive salary and benefits package.How to ApplyJoin a team where your work truly makes a difference. Every conversation, every booking, and every customer interaction contributes to supporting families and enhancing the quality of childcare services across the UAE.Interested candidates are invited to submit their updated CV through Indeed or email their application directly to: Email: info@sitters.aeSubject: Application &ndash; Customer Experience SpecialistWe thank all applicants for their interest. Only shortlisted candidates will be contacted.Job Types: Full-time, PermanentPay: From AED3,000.00 per monthApplication Question(s):<ul><li>Have you worked with appointment booking or scheduling system before? </li><li>Have you worked in childcare, healthcare, hospitality, or other service industries?</li><li>Are you available to join immediately or within 30 days?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 2 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Client Relations & Scheduling Expert

Make a Difference in the Lives of Families Every DayAt Sitters Child Care Services, we believe that exceptional customer experiences create lasting relationships. Every interaction with a family is an opportunity to build trust, provide support, and make a positive impact.We are looking for a passionate, energetic, and customer-focused Customer Experience Specialist who thrives on helping people, solving challenges, and delivering outstanding service. If you enjoy building relationships, creating memorable customer experiences, and working in a fast-paced environment where no two days are the same, we would love to meet you.This is more than a customer service role&mdash;it's an opportunity to become a trusted advisor to families and play a key role in their journey with Sitters Child Care Services.Why Join Us?✨ Be part of a growing and respected childcare services company.✨ Work in a supportive, collaborative, and professional environment.✨ Develop your career in customer experience, client relations, and service excellence.✨ Receive ongoing training and development opportunities.✨ Make a meaningful difference in supporting children and families across the UAE.✨ Join a team that values professionalism, innovation, accountability, and customer satisfaction.Your ImpactAs our Customer Experience Specialist, you will be the first impression of our company and the trusted point of contact for our clients.You will:&middot; Create exceptional customer experiences through every interaction.&middot; Support families with service inquiries, bookings, and ongoing care arrangements.&middot; Build strong and lasting relationships with clients.&middot; Help convert inquiries into successful service bookings.&middot; Coordinate appointments and schedules efficiently.&middot; Resolve customer concerns with professionalism and empathy.&middot; Identify opportunities to improve customer satisfaction and service delivery.&middot; Work closely with multiple departments to ensure a seamless client experience.Key ResponsibilitiesCustomer Experience Excellence&middot; Deliver outstanding service through phone, email, WhatsApp, and digital communication channels.&middot; Ensure every customer interaction is handled with professionalism, empathy, and care.&middot; Act as a trusted advisor by understanding customer needs and recommending suitable solutions.&middot; Maintain high customer satisfaction and service quality standards.Client Relationship Management&middot; Build strong relationships with prospective and existing clients.&middot; Follow up with customers to ensure a positive service experience.&middot; Support customer retention through proactive communication and engagement.Service Coordination &amp; Scheduling&middot; Manage bookings, appointments, and service requests accurately.&middot; Coordinate with internal teams to ensure timely and efficient service delivery.&middot; Monitor ongoing customer requests and ensure successful completion.Lead Conversion &amp; Business Support&middot; Respond to new inquiries promptly and professionally.&middot; Support business growth by converting customer inquiries into confirmed bookings.&middot; Identify opportunities to introduce additional services based on customer needs.Problem Resolution&middot; Handle customer concerns and complaints confidently and professionally.&middot; Take ownership of issues and ensure they are resolved effectively.&middot; Escalate complex matters when required while maintaining customer confidence.Qualifications &amp; ExperienceEssential Requirements✔ Bachelor's Degree in any field.✔ Minimum 2 years of customer service, customer experience, client relations, or customer support experience in the UAE.✔ Experience using appointment booking, scheduling, or CRM systems.✔ Excellent communication skills in English, both written and verbal.✔ Strong organizational and multitasking abilities.✔ Professional, confident, and customer-focused attitude.✔ Ability to work under pressure and manage multiple priorities.✔ Immediate availability or short notice period preferred.Preferred Experience⭐ Childcare, healthcare, hospitality, education, or service industry experience.⭐ Experience handling customer complaints and service recovery.⭐ CRM and customer relationship management experience.⭐ Arabic language skills are an advantage.What Makes You Successful in This Role?You are:&middot; Passionate about delivering exceptional customer experiences.&middot; A strong communicator who builds trust easily.&middot; Solution-oriented and calm under pressure.&middot; Detail-oriented and highly organized.&middot; Proactive, positive, and eager to learn.&middot; Motivated to exceed customer expectations and contribute to business growth.Why Candidates Love This Opportunity&middot; Opportunity to work with one of the UAE's trusted childcare service providers.&middot; Career growth and development opportunities.&middot; Professional and supportive workplace culture.&middot; Ongoing training and coaching.&middot; Meaningful work supporting families and children.&middot; Exposure to customer experience, operations, scheduling, and relationship management.&middot; Competitive salary and benefits package.How to ApplyJoin a team where your work truly makes a difference. Every conversation, every booking, and every customer interaction contributes to supporting families and enhancing the quality of childcare services across the UAE.Interested candidates are invited to submit their updated CV through Indeed or email their application directly to: Email: info@sitters.aeSubject: Application &ndash; Customer Experience SpecialistWe thank all applicants for their interest. Only shortlisted candidates will be contacted.Job Types: Full-time, PermanentPay: From AED3,000.00 per monthApplication Question(s):<ul><li>Have you worked with appointment booking or scheduling system before? </li><li>Which CRM systems have you worked with?</li><li>Are you available to join immediately or within 30 days?</li><li>Have you worked in childcare, healthcare, hospitality, or other service industries?</li><li>How many years of customer service experience do you have in the UAE?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Customer Experience Specialist

LAGGAR

We are seeking an articulate Bilingual Customer Service Specialist fluent in Arabic and English. The primary responsibility of this role is answering customer inquiries and resolving issues across phone, email, and live chat. Excellent communication and clarity are our top priorities.Key Responsibilities:- Answer incoming customer queries, requests, and complaints promptly in fluent Arabic and English.- Provide clear, accurate, and concise solutions to customer issues.- Maintain professional and helpful communication across all channels.Salary : To be discussed in the interview.Application Question(s):<ul><li>Do you speak Arabic and English fluently?</li><li>Can you read &amp; text in Arabic?</li></ul>Work Location: In person

Customer Service Representative

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 3000(Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>3 years experience in Sales</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 3000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED3,000.00 per monthWork Location: In person

Customer Support Specialist Sales (Female)

Explore 1047+ Customer service specialist in United Arab Emirates this June. Find roles across top companies and apply now to boost your career.

1047 customer service specialist jobs In United Arab Emirates

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Client Relations & Scheduling Expert

Customer Experience Specialist

Customer Service Representative

Customer Support Specialist Sales (Female)