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customer service receptionist Jobs in Cairo

customer service receptionist

customer service representative-english speaker Jobs in Cairo

customer service voice

<div>
 
 WAVE 1 - FAST PROMOTION
 
 
 Teleperformance Cairo is hiring Customer Service Representative for a newly launching LOB. Hiring for a telecommunication accounts that includes responding to customer inquiries, uncapped sales and billing.
 
 
 
 
 
 Location - New Cairo
 
 
 
 
 
 Teleperformance Benefits:
 
 <ul>
 <li>
 Net Salary 19k - Including KPIs in the Euro Equivalent.
 </li>
 <li>
 Sales Uncapped
 </li>
 <li>
 195 Euro Performance-based Bonus
 </li>
 <li>
 Transportation all over Cairo &amp; Giza
 </li>
 <li>
 Paid Training - learn and get paid!
 </li>
 <li>
 Get promoted within 3-6 months!
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 Interested in Sales
 </li>
 <li>
 Flexible with rotational/night shifts
 </li>
 <li>
 English - Fluent (B2 or above)
 </li>
 </ul>
 
 
 
 
 
 Apply now and don't miss the opportunity of a high salary &amp; getting promoted immediately!
 
 
 
 
 
</div>

English Customer Service |(Chat,Voice)

Jobs Hub

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an English Customer Support Agent (Voice &amp; Chat) located in El Abasia El Qeblia. In this role, you will handle customer inquiries via voice and chat support channels, provide accurate and timely information to resolve issues, ensure customer satisfaction by addressing their needs, manage customer accounts, and provide basic troubleshooting support to resolve technical issues. You will also document customer interactions and follow up as required to ensure a seamless customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service practices to deliver excellent experiences.
 </li>
 <li>
 Strong Customer Satisfaction and Troubleshooting skills to address and resolve customer concerns effectively.
 </li>
 <li>
 Excellent Communication skills, both verbal and written, in English to handle customer interactions via voice and chat channels.
 </li>
 <li>
 Ability to work efficiently in a fast-paced, team-oriented environment.
 </li>
 <li>
 Previous experience in a customer service role and knowledge of CRM tools is advantageous.
 </li>
 </ul>
</div>

English_Customer Support Agent (Voice &Chat)

Manpower Egypt

<div>
 
 
 We're Hiring! &ndash; Partner Support Associate (Non-Voice | Chat &amp; Email Based)
 
 
 
 Location: New Cairo
 
 
 Industry: Multinational &ndash; Fintech
 
 
 We&rsquo;re looking for a
 
 customer-focused Partner Support Associate
 
 to join a dynamic, fast-growing team at a
 
 well-established multinational company
 
 . This is a
 
 non-voice role
 
 , focused entirely on
 
 email, live chat, and CRM-based communication
 
 &mdash; no phone calls involved.
 
 
 What You&rsquo;ll Be Doing:
 
 <ul>
 <li>
 Communicating with partners via
 
 email and live chat
 
 to guide them through onboarding, documentation, and verification (KYB) processes
 </li>
 <li>
 Re-engaging leads who are inactive, unresponsive, or previously marked as "lost" to revive potential partnerships
 </li>
 <li>
 Assisting new partners with submitting required documents, understanding platform benefits, and resolving integration-related queries
 </li>
 <li>
 Following up on open support cases to ensure full issue resolution
 </li>
 <li>
 Logging and managing all interactions through
 
 Salesforce CRM
 
 and contributing to ongoing lead tracking and performance dashboards
 </li>
 <li>
 Collaborating with internal teams to share feedback and help improve partner experience workflows
 </li>
 </ul>
 
 Who We&rsquo;re Looking For:
 
 <ul>
 <li>
 Experience in
 
 non-voice customer support
 
 ,
 
 live chat
 
 , or
 
 email-based telesales
 
 </li>
 <li>
 Strong written communication skills with a friendly, professional, and persuasive tone
 </li>
 <li>
 Ability to manage multiple conversations simultaneously while maintaining quality and accuracy
 </li>
 <li>
 Organized, tech-savvy, and proactive in problem-solving
 </li>
 <li>
 Familiarity with
 
 CRM tools
 
 like Salesforce is a plus
 </li>
 <li>
 Fresh grads are welcomed to apply
 </li>
 </ul>
 
 
</div>

Customer Service Representative- Non Voice

Konecta

<div>
 
 Customer Service Agent &ndash; Reservations | Hertz
 
 
 
 
 
 Are you passionate about sales and delivering exceptional customer experiences? Join
 
 Hertz
 
 as a
 
 Contact Centre Agent &ndash; Reservations
 
 and play a key role in converting customer enquiries into successful reservations while exceeding service expectations.
 
 
 
 
 
 Job Purpose
 
 
 As a Contact Centre Agent &ndash; Reservations, your primary mission is to handle all incoming customer calls in line with Hertz quality standards, procedures, and guidelines. You will build strong customer relationships, promote Hertz products and loyalty programs, and convert calls into confirmed reservations while ensuring outstanding customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and manage incoming calls, maximizing conversion into sales.
 </li>
 <li>
 Promote and sell Hertz products and services, including loyalty programs.
 </li>
 <li>
 Achieve sales, call-handling, and quality performance targets.
 </li>
 <li>
 Participate actively in team briefs and one-on-one meetings to support team goals.
 </li>
 <li>
 Share customer feedback with Team Leaders to support continuous improvement.
 </li>
 <li>
 Track reservation requests and provide timely follow-ups.
 </li>
 <li>
 Support other markets by handling cross-market calls when required.
 </li>
 <li>
 Handle customer complaints professionally to maintain a positive brand image.
 </li>
 <li>
 Support onboarding by tutoring and assisting new reservation sales agents.
 </li>
 <li>
 Perform additional tasks assigned by the Team Leader.
 </li>
 </ul>
 
 
 
 
 Professional Experience
 
 <ul>
 <li>
 Previous experience in sales, customer service, or a contact center environment is required.
 </li>
 </ul>
 
 
 
 
 Knowledge &amp; Qualifications
 
 <ul>
 <li>
 Proficient in Microsoft Office (Word &amp; Excel) and comfortable using intranet systems.
 </li>
 <li>
 Excellent keyboard skills (minimum 25 WPM).
 </li>
 <li>
 Fluency in English and/or relevant market language.
 </li>
 <li>
 Leaving Certificate or equivalent educational qualification.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 
 
 Core Skills:
 
 
 <ul>
 <li>
 Strong sales and persuasive communication skills.
 </li>
 <li>
 Highly customer-focused with strong adherence to processes and guidelines.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong problem-solving and prioritization abilities.
 </li>
 <li>
 Ability to thrive in a fast-paced environment.
 </li>
 <li>
 Team player with strong relationship-building skills.
 </li>
 </ul>
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Relationship Management &amp; Teamwork
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Business &amp; Customer Orientation
 </li>
 <li>
 Analysis &amp; Decision Making
 </li>
 <li>
 Organization &amp; Resource Management
 </li>
 </ul>
 
 
 Personality Traits:
 
 
 <ul>
 <li>
 Drive &amp; Initiative
 </li>
 <li>
 Professionalism &amp; Resilience
 </li>
 <li>
 Adaptability &amp; Flexibility
 </li>
 </ul>
 
 
</div>

Customer Service (English speaker)

ETISAL International Group

<div>
 We&rsquo;re hiring Customer Service agent - Fluent English speakers (Support Dubai)
 
 
 &squf;️ Online interview
 
 &squf;️ Net Salary: 17,000 EGP
 
 &squf;️Rotational shifts &amp; 2 Days off
 
 &squf;️ Fully paid training&nbsp;
 
 &squf;️ Social &amp; Medical insurance
 
 
 Location: Abbassya, Cairo, Egypt
 
 
 Requirements:
 
 &squf;️ Graduated from faculty of Commerce Law Arts or any related fields
 
 &squf;️ English Level B2 - C1
</div>

English Customer support (Voice &Chat)

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 
 Job Title:
 
 Microsoft Implementation Expert
 
 
 
 Role Overview
 
 
 
 We are looking for a UC &amp; Contact Center Ecosystem Engineer to play a key role in building, owning, and evolving our Microsoft-based customer engagement platforms. This role goes beyond implementation and focuses on end-to-end ownership, architectural consistency, and continuous improvement across Unified Communications, Enterprise Voice, and Contact Center solutions.
 
 
 The position acts as a technical backbone for our customer engagement ecosystem, bridging enterprise voice, digital channels, CRM (Dynamics 365), automation, AI-driven experiences, and cloud services to deliver scalable, reliable, and business-driven customer experiences across cloud and hybrid environments.
 
 
 
 Key Responsibilities
 
 
 
 
 Unified Communications, Enterprise Voice &amp; Contact Center Ownership
 
 
 
 <ul>
 <li>
 Own the design, deployment, and full lifecycle of Microsoft Teams voice and contact center solutions.
 </li>
 <li>
 Act as a technical authority for UC, enterprise voice, and contact center architectures, including call flows, IVR, routing strategies, omnichannel journeys, and PSTN connectivity.
 </li>
 <li>
 Own Microsoft Teams Direct Routing architectures, ensuring secure, resilient, and high-quality voice services.
 </li>
 <li>
 Ensure high availability, performance, and consistent customer experience across UC and Contact Center platforms.
 </li>
 <li>
 Lead troubleshooting and root cause analysis for complex UC, enterprise voice, and contact center incidents, driving sustainable, long-term fixes.
 
 
 </li>
 </ul>
 
 Enterprise Voice &amp; Telephony
 
 
 
 <ul>
 <li>
 Design, implement, and operate Microsoft Teams Direct Routing solutions using enterprise-grade SBCs such as AudioCodes and Sonus.
 </li>
 <li>
 Ensure voice quality, security, and resilience across SIP trunking, carrier integrations, and hybrid telephony environments.
 </li>
 <li>
 Collaborate with carriers, network, and security teams to integrate telephony services within the broader customer engagement ecosystem.
 </li>
 <li>
 Lead voice-related troubleshooting, including SBC-level diagnostics, call routing issues, and media quality investigations.
 
 
 </li>
 </ul>
 
 Microsoft Ecosystem, Dynamics 365 &amp; AI Integration
 
 
 
 <ul>
 <li>
 Own Contact Center integrations with Microsoft Dynamics 365 (Customer Service, Omnichannel), positioning Dynamics as a core component of the customer engagement architecture.
 </li>
 <li>
 Design and support AI-enabled customer interaction scenarios, including virtual agents and conversational workflows using Copilot Studio.
 </li>
 <li>
 Enable CTI, screen pop, interaction history, call logging, and data-driven, AI-assisted customer journeys.
 </li>
 <li>
 Collaborate with Power Platform teams to automate workflows, augment agent capabilities, and reduce operational overhead.
 </li>
 <li>
 Ensure seamless integration with Microsoft 365 services such as Azure AD, Exchange, SharePoint, and Teams.
 
 
 </li>
 </ul>
 
 DevOps, Automation &amp; Platform Reliability
 
 
 
 <ul>
 <li>
 Apply DevOps principles to standardize, automate, and scale UC, enterprise voice, Contact Center, and AI-enabled solution delivery.
 </li>
 <li>
 Design and maintain CI/CD pipelines for configurations, scripts, and solution components to ensure consistency and faster deployments.
 </li>
 <li>
 Drive automation using PowerShell and Azure DevOps to reduce manual operations and improve service stability.
 </li>
 <li>
 Promote infrastructure and configuration as code where applicable, supporting repeatable and auditable deployments.
 
 
 </li>
 </ul>
 
 Architecture, Governance &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Contribute to architecture decisions and act as a key stakeholder in solution design reviews and technical governance.
 </li>
 <li>
 Ensure platforms comply with security, compliance, and operational best practices, including responsible use of AI features.
 </li>
 <li>
 Produce and maintain high-quality technical documentation, LLDs, and operational runbooks.
 </li>
 <li>
 Support service transition, collaborate with operations and service delivery teams, and continuously improve platform reliability and customer experience.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong experience with Microsoft Teams Voice, Direct Routing, and Contact Center solutions.
 </li>
 <li>
 Hands-on experience with enterprise SBC platforms such as AudioCodes and Sonus.
 </li>
 <li>
 Solid hands-on experience with Microsoft Dynamics 365 Customer Service and Omnichannel.
 </li>
 <li>
 Experience designing or implementing Copilot Studio&ndash;based virtual agents or conversational AI scenarios.
 </li>
 <li>
 Working knowledge of AI concepts applied to customer engagement (virtual agents, automation, AI-assisted routing or agent support).
 </li>
 <li>
 Experience with Azure services relevant to UC, enterprise voice, Contact Center, AI, and integrations.
 </li>
 <li>
 Strong scripting skills (PowerShell preferred).
 </li>
 <li>
 Practical experience with DevOps tools such as Azure DevOps, Git, and CI/CD pipelines.
 </li>
 <li>
 Good understanding of SIP-based telephony, APIs, integrations, and cloud-based architectures.
 
 
 </li>
 </ul>
 
 Professional Skills
 
 
 
 <ul>
 <li>
 Strong sense of ownership and accountability for solution quality and outcomes.
 </li>
 <li>
 Analytical mindset with the ability to connect technical decisions to business and customer impact.
 </li>
 <li>
 Ability to work across multiple technical and non-technical teams.
 </li>
 <li>
 Clear communication skills and confidence in technical discussions and design reviews.
 </li>
 <li>
 Comfortable working in a fast-evolving ecosystem and driving continuous improvement.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with Anywhere365 or similar Contact Center platforms.
 </li>
 <li>
 Knowledge of Microsoft Power Platform (Power Automate, Power Apps).
 </li>
 <li>
 Microsoft certifications (Teams, Dynamics 365, Azure).
 </li>
 <li>
 Experience supporting enterprise-scale or multi-country environments.
 </li>
 <li>
 Exposure to AI governance, prompt design, or responsible AI practices in enterprise environments.
 
 
 </li>
 </ul>
 You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Microsoft Implementation Expert

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 The Customer Care Supervisor is responsible for leading a team of customer care agents to deliver exceptional customer experiences across Chat, Ticket, and Voice channels. The role ensures daily operations run smoothly, team performance meets defined KPIs (CSAT, AHT, Quality), and customer issues are handled efficiently and professionally. The Supervisor acts as a key link between agents and management, ensuring high service quality, agent engagement, and process consistency.
 
 
 
 Job Code:
 
 
 
 I - 2026-SJCX-004
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and support day-to-day operations for the assigned channels Chat, Ticket, or Voice
 </li>
 <li>
 Monitor and manage team performance to achieve KPIs (CSAT, AHT, adherence, utilization)
 </li>
 <li>
 Conduct regular coaching sessions, performance reviews, and quality assessments with agents
 </li>
 <li>
 Ensure all customer interactions meet Bosta&rsquo;s tone of voice, service standards, and SLA
 </li>
 <li>
 Promote a positive, motivating, and customer-centric team culture
 </li>
 <li>
 Handle and document customer escalations and feedback
 </li>
 <li>
 Share weekly summary reports with the Customer Care Manager
 </li>
 <li>
 Support in implementing new tools, systems, or process improvements
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communication, or a related field
 </li>
 <li>
 Certification in Customer Service Management or Team Leadership is a plus
 </li>
 <li>
 2&ndash;4 years of experience in Customer Care or Contact Center Operations, with at least 1 year in a supervisory or team leader role
 </li>
 <li>
 Experience in logistics, shipping, or e-commerce industries is highly preferred
 </li>
 <li>
 Proven experience managing multiple communication channels (Chat, Ticket, Voice)
 </li>
 <li>
 Familiarity with customer experience metrics (CSAT, AHT, NPS, FCR)
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to analyze performance data and translate it into actionable insights
 </li>
 <li>
 Time management and multitasking under pressure
 </li>
 <li>
 High customer empathy and conflict resolution skills
 </li>
 <li>
 Proficiency in CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
 </li>
 <li>
 Good command of MS Excel and reporting tools
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Care Supervisor

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