customer solutions architect

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
</div>

Customer Solutions Architect

Intellias

<div>
 
 
 Senior Python Engineer &ndash; Multi-Agent AI (AWS, LangGraph)
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Senior Python Engineer
 
 to design and build enterprise-grade
 
 multi-agent AI systems
 
 on AWS. In this role, you will architect and develop intelligent agent solutions using
 
 LangGraph
 
 ,
 
 LangChain
 
 , and
 
 AWS Bedrock AgentCore Runtime
 
 , focusing on scalable orchestration, stateful workflow execution, human-in-the-loop (HITL) processes, and distributed agent collaboration.
 
 
 You will work closely with architects, platform engineers, and product teams to deliver production-ready AI solutions that are reliable, scalable, and aligned with enterprise engineering standards.
 
 
 
 
 
 
 Project Overview
 
 
 
 Our customer is a multinational corporation with more than a century of history and operations in over 180 countries. One of its key strategic initiatives is the development and adoption of a new generation of Reduced-Risk Products (RRPs), targeting more than one billion consumers worldwide.
 
 
 Intellia partners with the customer to engineer a comprehensive software ecosystem supporting innovative IoT products, digital commerce, and enterprise platforms. The engineering organization develops core platform components powering best-in-class eCommerce, Digital Marketing, and IoT solutions.
 
 
 As a
 
 Senior Python Engineer
 
 , you will join the
 
 Core Architecture Team
 
 , contributing to the design and implementation of a modern Digital Engineering Enterprise Platform.
 
 
 The platform consists of services and applications that accelerate software delivery by providing engineering teams with reusable technologies, standardized development practices, compliance controls, and operational capabilities across more than 700 enterprise applications.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Design, develop, and maintain enterprise-grade multi-agent AI applications using Python, LangGraph, and LangChain.
 </li>
 <li>
 Build scalable agent workflows leveraging AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Implement advanced orchestration patterns, including supervisor/worker, fan-out/fan-in, and collaborative multi-agent architectures.
 </li>
 <li>
 Design stateful workflow execution using LangGraph checkpointing, recovery, and persistence mechanisms.
 </li>
 <li>
 Develop resilient, fault-tolerant, and idempotent execution strategies for long-running AI workflows.
 </li>
 <li>
 Integrate Human-in-the-Loop (HITL) approval processes into business-critical agent workflows.
 </li>
 <li>
 Enable agent delegation and collaboration through Agent Gateway and Agent-to-Agent (A2A) communication.
 </li>
 <li>
 Implement memory, context management, and persistence strategies for AI agents.
 </li>
 <li>
 Optimize workflow scalability, reliability, observability, and performance within distributed cloud environments.
 </li>
 <li>
 Collaborate with platform, security, DevOps, and product teams to deliver production-ready AI solutions.
 </li>
 <li>
 Define engineering standards, testing strategies, and operational best practices for agent-based applications.
 </li>
 <li>
 Support deployment, monitoring, troubleshooting, and continuous improvement of AI solutions running on AWS.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 5+ years of professional Python software engineering experience.
 </li>
 <li>
 Hands-on experience building multi-step agent workflows with LangGraph.
 </li>
 <li>
 Strong experience with LangChain.
 </li>
 <li>
 Experience with AWS Bedrock AgentCore Runtime.
 </li>
 <li>
 Solid understanding of multi-agent orchestration patterns, including supervisor/worker and fan-out/fan-in architectures.
 </li>
 <li>
 Experience implementing LangGraph checkpointing and state management.
 </li>
 <li>
 Knowledge of Human-in-the-Loop (HITL) workflow design.
 </li>
 <li>
 Experience with Agent-to-Agent (A2A) delegation through Agent Gateway.
 </li>
 <li>
 Experience with workflow orchestration platforms such as Temporal, Apache Airflow, or similar.
 </li>
 <li>
 Strong understanding of distributed systems concepts, including checkpointing, idempotency, fault tolerance, and workflow recovery.
 </li>
 <li>
 Experience building scalable, cloud-native applications on AWS.
 </li>
 <li>
 Strong problem-solving, communication, and collaboration skills.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience evaluating AWS AgentCore Runtime maturity and enterprise adoption.
 </li>
 <li>
 Hands-on experience with AWS Bedrock Memory API.
 </li>
 <li>
 Experience integrating enterprise approval workflows into Human-in-the-Loop AI systems.
 </li>
 <li>
 Experience with AI observability, monitoring, and production operations.
 </li>
 <li>
 Familiarity with CI/CD pipelines and Infrastructure as Code in AWS environments.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Work on enterprise-scale AI initiatives for a global industry leader.
 </li>
 <li>
 Design and build next-generation multi-agent AI systems using cutting-edge AWS technologies.
 </li>
 <li>
 Influence architecture decisions and engineering best practices across large-scale platforms.
 </li>
 <li>
 Collaborate with highly experienced architecture and engineering teams on innovative cloud-native solutions.
 </li>
 <li>
 Opportunity to shape the future of enterprise AI orchestration in production environments.
 </li>
 </ul>
 
 
 
</div>

Senior Python Engineer – Multi-Agent AI (AWS, LangGraph)

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Valeo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deploy and maintain secure cloud infrastructure primarily on GCP (Google Cloud Platform) and AWS, ensuring seamless integration between services.
 </li>
 <li>
 Manage and optimize GKE (Google Kubernetes Engine) clusters for high-availability AI applications and microservices.
 </li>
 <li>
 Infrastructure as Code: Build and enforce Terraform strategies to provision and manage infrastructure, ensuring environments are reproducible and version-controlled.
 </li>
 <li>
 CI/CD &amp; Software Verification: Design and implement advanced CI/CD workflows using GitHub Actions, moving beyond simple deployments to create intelligent automation.
 </li>
 <li>
 Build robust verification pipelines that include automated testing, linting, security scanning, and quality gates before production release.
 </li>
 <li>
 Streamline the release process for backend and frontend applications, ensuring "one-click" reliability.
 </li>
 <li>
 Oversee the deployment, maintenance, and backup strategies for databases.
 </li>
 <li>
 Implement comprehensive monitoring and logging solutions (Prometheus, Grafana, Cloud Ops, Cloud Monitoring) to ensure system health, performance, and rapid incident response.
 </li>
 <li>
 Implement security best practices (IAM, VPC configuration, encryption) to protect sensitive AI data and intellectual property.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 B.Sc. or M.Sc. in Computer Science, Computer Engineering, or a related technical field.
 </li>
 <li>
 5+ years of relevant experience in DevOps, Cloud Engineering, or Site Reliability Engineering (SRE).
 </li>
 <li>
 Proven experience acting as a Senior or Lead engineer, guiding architectural decisions.
 
 
 </li>
 </ul>
 
 
 Technical Requirements
 
 
 
 
 <ul>
 <li>
 Advanced hands-on experience with GCP (specifically GKE, VPC, IAM) and a working knowledge of AWS.
 </li>
 <li>
 Proven ability to design and implement robust, scalable, and secure cloud architectures.
 </li>
 <li>
 Mastery of Docker and Kubernetes administration.
 </li>
 <li>
 Strong proficiency in Terraform.
 </li>
 <li>
 Expert knowledge of GitHub Actions for building, test, build, and deploy pipelines.
 </li>
 <li>
 Experience managing PostgreSQL and ClickHouse databases.
 </li>
 <li>
 Deep understanding of Linux System Administration.
 </li>
 <li>
 Experience with AI/ML lifecycle tools (e.g., Kubeflow, MLflow, Vertex AI).
 </li>
 <li>
 Strong proficiency in Python and Bash scripting.
 </li>
 <li>
 Familiarity with DevSecOps tools and practices.
 </li>
 <li>
 Bonus: Official GCP Certifications (e.g., Professional Cloud Architect, Professional Cloud DevOps Engineer) and Kubernetes Certifications (e.g., CKA, CKAD, CKS) are highly preferred.
 </li>
 <li>
 Bonus: Knowledge of Javascript/Node.js is a strong plus.
 
 
 </li>
 </ul>
 
 
 Soft Skills &amp; Mindset
 
 
 
 
 <ul>
 <li>
 Ability to design long-term solutions rather than quick fixes.
 </li>
 <li>
 Excellent ability to explain complex cloud concepts to Data Scientists and business stakeholders.
 </li>
 <li>
 Comfortable working in a fast-paced environment with evolving requirements.
 </li>
 <li>
 Fluent English is a must.
 </li>
 </ul>
</div>

Senior DevOps Engineer, AI4ALL

<div>
 
 You will be joining the
 
 AI4ALL
 
 initiative within our Group IS Application Center (GISACC). This agile team is dedicated to revolutionizing our products and internal tools by harnessing the power of cutting-edge
 
 Generative AI
 
 . We aim to build scalable, serverless, and intelligent applications that seamlessly integrate into Valeo&rsquo;s workflow.
 
 
 
 
 
 Mission
 
 
 
 
 
 As a
 
 Senior AI Data Engineer
 
 , you will bridge the gap between raw enterprise data and our Generative AI ecosystem. You will architect the "nervous system" of our AI models, ensuring our LLMs have access to high-quality, real-time, and contextually relevant data to power the next generation of Valeo&rsquo;s Software Defined Vehicle (SDV) tools and internal processes.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Advanced RAG Architecture: Design and implement end-to-end pipelines for Retrieval-Augmented Generation (RAG), including advanced retrieval techniques, Graph RAG, Agentic RAG, and multimodal RAG.
 </li>
 <li>
 Vector Database Management: Architect and optimize vector stores (e.g., Qdrant, Pinecone) to handle high-dimensional embeddings and ensure low-latency similarity searches.
 </li>
 <li>
 Data Connectivity: Design, develop, and maintain secure data connectors to pull information from various external tools, SaaS platforms, and internal databases.
 </li>
 <li>
 Data Pre-processing for Gen-AI: Develop cleaning and normalization workflows specifically for unstructured data (PDFs, HTML, Markdown) to ensure optimal LLM performance.
 </li>
 <li>
 Orchestration: Use tools like LangChain, LlamaIndex, or Haystack to orchestrate complex data flows between storage, embedding models, and LLM endpoints.
 </li>
 <li>
 Monitoring &amp; Evaluation: Implement "RAG-as-a-service" monitoring to track retrieval quality (faithfulness, relevancy) and data drift in production.
 
 
 </li>
 </ul>
 
 
 Candidate Profile
 
 
 
 
 <ul>
 <li>
 Education: B.Sc. or M.Sc. in Computer Science, Data Engineering, or a related field.
 </li>
 <li>
 Experience: 5+ years in Data Engineering with a recent focus on AI/ML pipelines.
 </li>
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Languages: Expert proficiency in Python and SQL; knowledge of Java or Go is a plus.
 </li>
 <li>
 Data Tools: Experience with Spark, Kafka, Airflow/Prefect, and dbt.
 </li>
 <li>
 AI Frameworks: Hands-on experience with LangChain, LlamaIndex, OpenAI API, Hugging Face, MCP, A2A, and ADK.
 </li>
 <li>
 Vector DBs: Proficiency with Qdrant, Pinecone, Chroma, Weaviate, or pgvector.
 </li>
 <li>
 Cloud/DevOps: Knowledge of GCP/AWS, Docker, and Kubernetes.
 </li>
 </ul>
 <li>
 Preferred: Deep understanding of embedding models, chunking strategies, and unstructured data extraction tools (e.g., Unstructured.io, PyMuPDF).
 </li>
 </ul>
</div>

Senior AI Data Engineer, AI4ALL

Synopsys Inc

<div>
 
 We Are:
 
 
 
 At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.
 
 
 
 You Are:
 
 
 
 A seasoned engineer with over five years of experience in virtual prototyping and embedded systems, you bring deep expertise in SystemC, C++, and Python. Comfortable leading R&amp;D initiatives, mentoring peers, and collaborating across teams, your strong analytical mindset and technical leadership set you apart. Skilled in debugging complex software stacks, you balance accuracy, performance, and usability to deliver innovative solutions. Fluent in English, detail-oriented, and passionate about continuous improvement, you thrive in dynamic environments and are eager to contribute to Synopsys&rsquo; cutting-edge technology.
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 <ul>
 <li>
 Lead R&amp;D initiatives in virtual prototyping using Synopsys Virtualizer&trade; to enable early software development and architectural exploration.
 </li>
 <li>
 Define, evolve, and implement SystemC modeling standards and virtual platform architectures for complex embedded and SoC-based systems.
 </li>
 <li>
 Architect and develop SystemC/TLM2.0 models, integrating C++ models for CPUs, interconnects, memories, and peripherals within the Virtualizer environment.
 </li>
 <li>
 Customize and configure Virtualizer platforms to support early firmware, bootloader development, and Linux/RTOS bring-up and debugging.
 </li>
 <li>
 Optimize virtual platforms for performance, scalability, and usability, integrating with debuggers, build systems, and CI pipelines.
 </li>
 <li>
 Drive advanced software debugging, conducting deep root-cause analysis across hardware models and software stacks, and implementing long-term fixes and improvements.
 </li>
 <li>
 Utilize Python for Virtualizer automation, simulation orchestration, and test/regression frameworks.
 </li>
 <li>
 Conduct design and code reviews, mentor engineers, and foster technical excellence across teams.
 
 
 </li>
 </ul>
 
 The Impact You Will Have:
 
 
 
 <ul>
 <li>
 Accelerate early software development and system validation for Synopsys&rsquo; customers, enabling faster time-to-market for innovative products.
 </li>
 <li>
 Advance the capabilities and performance of Synopsys Virtualizer&trade;, setting industry standards in virtual prototyping and embedded system modeling.
 </li>
 <li>
 Shape the architectural direction of virtual platform solutions, ensuring their scalability, accuracy, and usability for complex SoC designs.
 </li>
 <li>
 Mentor and uplift engineering teams, fostering a culture of technical excellence, collaboration, and continuous learning.
 </li>
 <li>
 Drive improvements in simulation workflows, debugging tools, and automation frameworks, enhancing productivity and reliability.
 </li>
 <li>
 Contribute to Synopsys&rsquo; leadership in semiconductor and embedded software innovation, impacting global industries from automotive to IoT.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need:
 
 
 
 <ul>
 <li>
 5+ years of professional experience in virtual prototyping, R&amp;D, and embedded systems.
 </li>
 <li>
 Bachelor&rsquo;s degree in Communication and Electronics Engineering or Computer Engineering, graduated with Very Good with Honors or GPA &ge; 3.5.
 </li>
 <li>
 Expert-level proficiency in C++ (C++11/14/17 or later), with advanced software debugging skills.
 </li>
 <li>
 Very strong SystemC expertise, including TLM2.0, loosely/approximately timed modeling, timing, synchronization, and model composition.
 </li>
 <li>
 Python proficiency for automation, scripting, and testing in complex simulation environments.
 </li>
 <li>
 Strong understanding of embedded systems architecture (ARM/RISC-V processors, memory-mapped I/O, interrupts, DMA, timers, interconnects).
 </li>
 <li>
 Excellent command of Linux, including development and debugging workflows.
 </li>
 <li>
 Fluent English communication skills (written and spoken).
 </li>
 <li>
 Military service status: completed or exempted.
 </li>
 <li>
 Hands-on experience with Synopsys Virtualizer&trade; and knowledge of functional safety standards (e.g., ISO 26262) are assets.
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 A proactive technical leader with strong analytical and problem-solving skills.
 </li>
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 An effective communicator who collaborates seamlessly across teams and disciplines.
 </li>
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 A mentor and coach, passionate about sharing knowledge and elevating others.
 </li>
 <li>
 Adaptable and resilient, able to thrive in fast-paced, evolving environments.
 </li>
 <li>
 Detail-oriented, organized, and committed to delivering high-quality results.
 </li>
 <li>
 Inclusive and open-minded, welcoming diverse perspectives and approaches.
 
 
 </li>
 </ul>
 
 The Team You&rsquo;ll Be A Part Of:
 
 
 
 You&rsquo;ll join a dynamic and innovative R&amp;D engineering group at Synopsys, dedicated to advancing virtual prototyping solutions and embedded systems modeling. The team is composed of experts in SystemC, C++, embedded software, and hardware architecture, working collaboratively to deliver high-impact solutions for global customers. Together, you&rsquo;ll pioneer new technologies, set industry standards, and drive the future of system-level design and verification.
 
 
 
 Rewards and Benefits:
 
 
 
 We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
 
 
 #TPG
</div>

Staff Engineer (R&D Engineering)

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 Mission
 
 
 
 The SysOps/SRE Lead is responsible for the implementation, architectural reliability, scalability, and operational health of the R&amp;D infrastructure worldwide. You will bridge the gap between development and operations by defining and applying engineering practices to system administration.
 
 
 As a Lead, you are the owner of the platform&rsquo;s and the architect of the team&rsquo;s operational excellence, ensuring that our global toolchain remains resilient under pressure. while Also planning, organizing, leading and controlling SRE Teams Implementation timeline and standards adherence.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Excellence~ Define and manage the On-Call schedules and rotations, ensuring global coverage models are sustainable, fair, and optimized for rapid incident response.
 </li>
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 Incident Leadership~ Serve as the primary escalation point for critical infrastructure and critical applications production incidents. Lead "Blameless Post-Mortems" to identify root causes and ensure permanent remediation, also manage and investigate normal Application incidents according to the defined SLA/SLO.
 </li>
 <li>
 Health Oversight~ Define, implement and Maintain daily oversight of system health monitors and error budgets. You are expected to identify systemic weaknesses and performance regressions before they impact the end-user.
 </li>
 <li>
 Documentations~ Ensure Excellent documentation of implementations, runbooks, and best practices.
 </li>
 <li>
 Planning~ Drive the definition and planning and implementation of Program Increment (PI) related infrastructure activities. You will translate business requirements into technical roadmaps and ensure the team remains aligned with organizational milestones.
 </li>
 <li>
 Delivery Excellence~ Ensure the team meets defined schedules and technical benchmarks. You will balance the "50/50" SRE split&mdash;ensuring that at least half of the team&rsquo;s capacity is dedicated to engineering improvements rather than reactive toil.
 </li>
 <li>
 Standards &amp; Compliance~ Define and enforce standards for Cloud Center, security patching, and infrastructure-as-code (IaC). You hold the final approval for production readiness.
 </li>
 <li>
 Infrastructure Evolution~ Oversee the design of secure, multi-region AWS environments, focusing on high availability and cost-optimization. by fine tuning Systems/applications/infrastructure resources for best performance, while keeping cost lower
 </li>
 <li>
 Observability Framework~ Standardize our monitoring stack (Prometheus, Grafana, ELK) to move from basic alerting to proactive, functional observability.
 </li>
 <li>
 Mentorship~ Provide technical mentorship to junior and mid-level engineers, fostering a culture of automation, documentation, and continuous improvement.
 </li>
 <li>
 Reporting and Governance~ Define and report KPIs to asses platform health and service level End-2-End.
 
 
 </li>
 </ul>
 
 Qualifications/Technical Skills Required
 
 
 
 <ul>
 <li>
 Excellent knowledge in Windows/Linux Administration
 </li>
 <li>
 Excellent knowledge in AWS Preferred (Or any similar Cloud Providers)
 </li>
 <li>
 Excellent knowledge in Terraform and Ansible
 </li>
 <li>
 Excellent knowledge in Docker or any containerization technology
 </li>
 <li>
 Excellent knowledge in Jenkins
 </li>
 <li>
 Excellent knowledge in Kubernetes
 </li>
 <li>
 Excellent knowledge in observability tools
 </li>
 <li>
 Excellent knowledge in Git (Source control tools)
 </li>
 <li>
 Very Good knowledge in any scripting language for automations
 </li>
 <li>
 very good knowledge in SAFe/agile Methedologies
 </li>
 <li>
 English Language is a must
 </li>
 <li>
 Professional Experience of 8+ years is required
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 R&amp;D Engineer
 
 
 
 D&eacute;partement~
 
 
 
 R&amp;D DSIS Applications Technical
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2025-06-01
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

SysOps/SRE Lead, GISACC

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