customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

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customer service executive Jobs in Karachi

customer service executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer solutions specialist

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Ibex

Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product and service information, and ensuring customer satisfaction. Day-to-day tasks include responding to customer calls and emails, troubleshooting problems, and escalating complex issues as needed. The role requires maintaining accurate records of customer interactions, coordinating with other departments, and following up on customer requests in a timely manner.Qualifications<ul><li>Excellent communication, interpersonal, and customer service skills.</li><li>Proficiency in problem-solving and troubleshooting.</li><li>Ability to handle high-volume customer interactions efficiently.</li><li>Experience with CRM systems and customer service software.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to work in a team-oriented environment.</li><li>High school diploma or equivalent; college degree preferred.</li><li>Previous experience in a customer service role is a plus.</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

International Customer Services Specialist

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 About this role&hellip;
 
 
 
 Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Onboarding Excellence:
 
 Manage the full client onboarding process, including system setup, while maintaining customer base.
 </li>
 <li>
 
 Project Management:
 
 Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.
 </li>
 <li>
 
 Product Expertise:
 
 Become an expert on customising Flipdish products for unique customer needs.
 </li>
 <li>
 
 Customer Communication:
 
 Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.
 </li>
 <li>
 
 Customer Optimization:
 
 Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction.
 </li>
 </ul>
 
 
 
 
 Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.
 
 
 
 
 
 
 
 We're looking for:
 
 
 <ul>
 <li>
 2+ years of experience in client-facing roles.
 </li>
 <li>
 A focus on delivering great customer experiences.
 </li>
 <li>
 Strong organisational and problem-solving skills.
 </li>
 <li>
 Technical troubleshooting proficiency.
 </li>
 <li>
 Excellent communication skills.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Onboarding Specialist

Securiti

<div>
 
 About The Role
 
 
 
 We&rsquo;re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams , including Sales Engineering, Professional Services, and Enablement.
 
 
 This role is embedded within the Development organization , and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.
 
 
 This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role .
 
 
 
 Key Responsibilities:
 
 
 - Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with the product knowledge, tooling, setup and deployment support they need.
 
 
 
 <ul>
 <li>
 Work closely with Engineering to understand new features , deployment requirements, and system behaviors, and translate them into actionable documentation, enablement content, demo environments and tooling for internal teams.
 </li>
 <li>
 Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
 </li>
 <li>
 Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
 </li>
 <li>
 Support the Go-to-Market team with API usage, scripting (e.g., Python), and basic troubleshooting , particularly during proof-of-concept or pilot phases.
 </li>
 <li>
 Read, interpret, and sometimes modify basic code or configuration files to help debug issues or support integration efforts.
 </li>
 <li>
 Validate deployment workflows across cloud platforms (e.g., AWS, GCP, Azure) and ensure alignment with field practices.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
 </li>
 <li>
 Strong understanding of modern cloud-native stacks , including:
 
 
 </li>
 </ul>
 Kubernetes and containerized services
 
 
 Cloud infrastructure (AWS/GCP/Azure)
 
 
 Data infrastructure (e.g., SQL, data lakes, data warehouses)
 
 
 <ul>
 <li>
 Comfort with basic scripting in languages like Python or shell scripting for automating setup, working with APIs, or testing integrations.
 </li>
 <li>
 Ability to read and understand application code (e.g., Python, YAML, or JSON configurations) to support basic troubleshooting and deployment workflows.
 </li>
 <li>
 Strong communication skills and ability to synthesize technical concepts for internal enablement and cross-functional understanding.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Familiarity with DSPM, CSPM, or adjacent data security and privacy tools.
 </li>
 <li>
 Prior experience in Sales Engineering enablement , solution delivery , or product support roles.
 </li>
 <li>
 Experience with or exposure to DevOps tools such as Helm, Terraform, Docker, and CI/CD pipelines.
 </li>
 <li>
 Exposure to compliance or risk management concepts (e.g., SOC 2, GDPR).
 </li>
 <li>
 Experience working in fast-paced, high-growth environments or with distributed technical teams.
 
 
 </li>
 </ul>
 
 Why This Role Is Unique
 
 
 
 <ul>
 <li>
 Embedded in the Engineering team , yet plays a key role in enabling go-to-market execution.
 </li>
 <li>
 Stay technical &mdash; work with modern cloud-native infrastructure, APIs, and data systems &mdash; without full-time software development duties .
 
 
 </li>
 </ul>
 High visibility and cross-functional impact across product, engineering, and field organizations.
 
 
 Great fit for someone who loves solving technical problems , enabling others, and working on cutting-edge security tech &mdash; without needing to be a full-time coder .
</div>

Customer Engineer - DSPM Solutions

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Alwatr Global

<div>
 
 
 Company Description
 
 
 
 
 
 Alwatr Global is a dynamic and innovative company dedicated to providing top-tier solutions in various industries. With a focus on excellence and customer satisfaction, we specialize in delivering high-quality services that range from financial consulting to insurance solutions. Our team of experienced professionals is committed to driving success for our clients by offering tailored strategies that meet their unique needs. At Alwatr Global, we believe in forging strong partnerships and creating value through our expertise and dedication.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Lead Generation Specialist located in Karachi Division. The Lead Generation Specialist will be responsible for identifying and generating new lead opportunities, conducting research to understand market trends, and efficiently communicating with potential clients. They will work closely with the sales team to ensure accurate and effective lead conversion, as well as maintain detailed records of lead activities.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Skills in New Leads and Lead Generation
 </li>
 <li>
 Effective Communication and Sales skills
 </li>
 <li>
 Strong Research skills
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Experience in the finance or insurance industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, Communications, or related field
 </li>
 </ul>
</div>

Lead Generation Specialist

Explore 1228+ Customer solutions specialist in Karachi this December. Find roles across top companies and apply now to boost your career.

1228 customer solutions specialist jobs IN Karachi

Customer Services Specialist

Customer Services Specialist

International Customer Services Specialist

Customer Onboarding Specialist

Customer Engineer - DSPM Solutions

Customer Services Specialist - International

Lead Generation Specialist