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customer solutions specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Escalation Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Securiti

<div>
 
 About The Role
 
 
 
 We&rsquo;re seeking a technically fluent Customer Engineer to join our Engineering organization and serve as a critical link between Engineering and Go-to-Market (GTM) teams , including Sales Engineering, Professional Services, and Enablement.
 
 
 This role is embedded within the Development organization , and focuses on helping the GTM teams understand, configure, and support deployments of our Data Security Posture Management (DSPM) platform. While the role is not directly customer-facing, it requires a deep understanding of the product and underlying technologies to ensure field teams are well-supported during pre-sales and post-sales phases.
 
 
 This is an excellent opportunity for someone with a strong technical foundation who wants to stay close to the technology, without being in a traditional coding role .
 
 
 
 Key Responsibilities:
 
 
 - Act as a technical liaison between the Engineering team and GTM teams (Sales Engineering, Professional Services, etc.), enabling them with the product knowledge, tooling, setup and deployment support they need.
 
 
 
 <ul>
 <li>
 Work closely with Engineering to understand new features , deployment requirements, and system behaviors, and translate them into actionable documentation, enablement content, demo environments and tooling for internal teams.
 </li>
 <li>
 Assist in internal setup and deployment of DSPM components (Kubernetes-based microservices, data connectors, APIs), and help validate internal staging/demo environments.
 </li>
 <li>
 Help develop internal technical resources such as playbooks, integration guides, architecture diagrams, and field enablement materials.
 </li>
 <li>
 Support the Go-to-Market team with API usage, scripting (e.g., Python), and basic troubleshooting , particularly during proof-of-concept or pilot phases.
 </li>
 <li>
 Read, interpret, and sometimes modify basic code or configuration files to help debug issues or support integration efforts.
 </li>
 <li>
 Validate deployment workflows across cloud platforms (e.g., AWS, GCP, Azure) and ensure alignment with field practices.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in a technical role within an engineering or product-focused organization (e.g., dev support, sales enablement, QA, technical consulting).
 </li>
 <li>
 Strong understanding of modern cloud-native stacks , including:
 
 
 </li>
 </ul>
 Kubernetes and containerized services
 
 
 Cloud infrastructure (AWS/GCP/Azure)
 
 
 Data infrastructure (e.g., SQL, data lakes, data warehouses)
 
 
 <ul>
 <li>
 Comfort with basic scripting in languages like Python or shell scripting for automating setup, working with APIs, or testing integrations.
 </li>
 <li>
 Ability to read and understand application code (e.g., Python, YAML, or JSON configurations) to support basic troubleshooting and deployment workflows.
 </li>
 <li>
 Strong communication skills and ability to synthesize technical concepts for internal enablement and cross-functional understanding.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Familiarity with DSPM, CSPM, or adjacent data security and privacy tools.
 </li>
 <li>
 Prior experience in Sales Engineering enablement , solution delivery , or product support roles.
 </li>
 <li>
 Experience with or exposure to DevOps tools such as Helm, Terraform, Docker, and CI/CD pipelines.
 </li>
 <li>
 Exposure to compliance or risk management concepts (e.g., SOC 2, GDPR).
 </li>
 <li>
 Experience working in fast-paced, high-growth environments or with distributed technical teams.
 
 
 </li>
 </ul>
 
 Why This Role Is Unique
 
 
 
 <ul>
 <li>
 Embedded in the Engineering team , yet plays a key role in enabling go-to-market execution.
 </li>
 <li>
 Stay technical &mdash; work with modern cloud-native infrastructure, APIs, and data systems &mdash; without full-time software development duties .
 
 
 </li>
 </ul>
 High visibility and cross-functional impact across product, engineering, and field organizations.
 
 
 Great fit for someone who loves solving technical problems , enabling others, and working on cutting-edge security tech &mdash; without needing to be a full-time coder .
</div>

Customer Engineer - DSPM Solutions

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Avialdo Solutions

Job Description:Avialdo Solutions is seeking a Remote Customer Support &amp; Sales Specialist with excellent verbal English skills to convert leads into customers.<ul><li>Sales and Customer Support experience is a plus.</li><li>Training provided for 2 weeks.</li><li>Working Hours: 7pm PKT to 4am PKT (Night Shift)</li></ul>Responsibilities:<ul><li>Contact and engage potential leads through various communication channels.</li><li>Effectively communicate the value proposition of our products/services to potential customers.</li><li>Convert leads into sales by demonstrating product knowledge and addressing customer needs.</li><li>Meet or exceed sales targets and goals.</li><li>Collaborate with the team to improve sales strategies and techniques.</li></ul>Qualifications:<ul><li>Sales or similar experience preferred.</li><li>Exceptional verbal English communication skills.</li><li>Strong negotiation abilities.</li><li>Independent work capability.</li></ul>Location: RemoteAvailability: Can join as soon as possibleJob Type: Full-timePay: Rs70,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personExpected Start Date: 17/10/2025

Customer Support & Sales Specialist (Remote) Female

Dynamic STC

We are a Top Rated Upwork client with over $100,000 earned and a 100% Job Success Score, looking to hire a dedicated Lead Generation Specialist to serve as a key member of our team. This specialist will scale our IT services business, which focuses on design, development, and customer care solutions.We require a proven professional who can effectively manage our established profile and drive new business acquisition.Your core responsibility is maximizing the potential of our highly successful Upwork profile by writing personalized, successful proposals to secure high-value projects and client interviews.As our dedicated specialist, you will also manage and execute strategic outreach across three critical channels: designing and running personalized cold email sequences, implementing a targeted outreach plan on LinkedIn for relevant decision-makers, and managing personalized direct message strategies on Instagram.We are looking for a highly proficient candidate who excels in generating leads specifically for IT services. You must be able to provide clear, weekly reports on all performance metrics, ensuring we are constantly optimizing based on data. Proficiency in all four areas. &#8203;Upwork bidding, Email, LinkedIn, and Instagram &#8203;is non-negotiable for this role.This is an opportunity for a secure, long-term employment arrangement.To apply, please describe your most successful lead generation campaign for a B2B IT service, including the specific channels you used and one concrete, measurable result you achieved (e.g., a 5% cold email reply rate or a 30% increase in qualified leads). This detail will allow us to assess your relevant experience immediately.Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthExpected hours: 40 per weekWork Location: In person

Lead Generation Specialist for IT Services

Optimum Advisory

Job description:We are seeking a proactive and results-oriented Import Sales Specialist to join our team. The ideal candidate will be responsible for generating new business, developing client relationships, and achieving sales targets for our import freight forwarding services. This role is crucial for expanding our market share and strengthening our presence in the logistics sector.Position: Freight Forwarding Import Sales SpecialistExperience: Minimum of 2 to 5 years of experience in sales within the freight forwarding or logistics industry, with a focus on import services.Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.Location: Kemari, KarachiKey Responsibilities :<ul><li>Identify and actively prospect new clients to generate sales leads for our import logistics services, including air and sea freight.</li><li>Build and maintain strong, long-lasting relationships with clients by understanding their business needs and offering tailored logistics solutions.</li><li>Prepare and present competitive quotations and proposals to clients, ensuring profitability while meeting customer requirements.</li><li>Negotiate rates and service contracts with clients and overseas agents to secure new business and close sales deals.</li><li>Collaborate with the operations team to ensure a seamless transition of new business and to resolve any client-related issues in a timely manner.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: On the road

Import Sales Specialist (Logistics Industry)

Explore 1066+ Customer solutions specialist in Karachi this October. Find roles across top companies and apply now to boost your career.