customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer sales representative Jobs in Karachi

customer sales representative

customer service executive Jobs in Karachi

customer service executive

customer support representative Jobs in Karachi

customer support representative

customer solutions specialist

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Crest Technologies

(Please only apply if you have relevant experience with banking/payment technologies i.e. Payment Solutions, Card Issuance/Personalization, ATM's etc.)We are seeking a Key Account Manager for Business Development position. This job is for sales persons who are willing to take challenge. We will assist in learning new business and developing strong customer relationships in banking industry within an assigned customer portfolio while achieving assigned sales targets.Key Responsibilities:<ul><li>Proactively identify and develop business relationships with existing and potential customers.</li><li>Assist customers and potential customers in developing customized solutions to their business needs utilizing an appropriate mix of offered products and services.</li><li>Stand by the entire journey. Negotiate the configuration, pricing and implementation of solutions with customers and prospective customers in order to satisfy the needs and ensuring profitability.</li><li>Monitor and coordinate the delivery of services and products to customers to assure they remain satisfied with their relationship.</li><li>Stay abreast of developments in the cards and payments industry, including through ongoing learning, training and certifications, and keep customers and prospective customers informed of new or improved products and services that may be of interest to them.</li><li>Plan sales meetings to exchange information and ideas with senior management regarding sales strategies, pricing, new or improved services and products, customer satisfaction, and other issues related to the promotion, marketing, and sales of products and services.</li><li>Work to exceed or at a minimum meet, monthly sales goals and objectives.</li><li>Travel to key accounts as needed.</li><li>Develop knowledge of own and competitive products, services and pricing structure.</li><li>Obtain and maintain all sales certifications as required.</li><li>Prospect with customer profiles and follow up on leads as required through campaigns and growth of business.</li><li>Develop, implement and review account plans as required.</li><li>Perform Sales funnel and forecast updates as required.</li></ul>Additional / Non-Essential Responsibilities:<ul><li>Sales Management.</li><li>Work cooperatively with Product teams and co-workers.</li><li>Establish and maintain relations for key and focus accounts.</li><li>Conduct effective meetings and business reviews with clients.</li><li>Complete required system updates and reports in a timely manner.</li><li>Maintain records of all account activity and full account information including contacts.</li><li>Additional duties and responsibilities as assigned.</li></ul>Qualities:<ul><li>Excellent communication &amp; presentation skills.</li><li>Conversation starter, witty.</li><li>Excellent time management</li><li>Motivator and Engaging.</li><li>Able to work independently.</li></ul>QualificationsJob Requirements:<ul><li>Energetic and a positive self-starter.</li><li>Intelligent, creative and detail oriented.</li><li>3 year or more of successful experience in Key Account Specialist and/or Sales Support Specialist roles or prior successful technology sales experience. Preferably in cards &amp; payments industry.</li><li>Proven track record of successful Lead Generation pipeline of prospects to active customers.</li><li>Professional presentation and organizational skills.</li><li>Ability to qualify customer opportunities based on business, technical and decision-making requirements.</li><li>Ability to manage customer relationships and expectations regarding products and services.</li><li>Able to resolve special customer requests.</li><li>Strong presentation, negotiation and closing skills.</li><li>Able to work collaboratively as part of a Sales team.</li><li>Excellent PC and problem solving abilities required. Must have advanced knowledge of Microsoft Office applications.</li><li>Effective account management skills including regular communication of action plans, comprehensive analysis and sales forecasts.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How soon can you start?</li><li>What is your current/last pay package?</li><li>Why did you leave your last / plan to leave your current position</li><li>Do you have relevant experience (Relevant experience with banking/payment technologies i.e. Payment Solutions, Card Issuance/Personalization, ATM's etc.)</li></ul>Work Location: In person

Key Account Manager

HR Ways

We are hiring Lead Support Specialist.<ul><li>Client Overview:</li><li>﻿A Canadian business consulting firm offering tailored solutions in marketing, financial planning, IT/web/app development, and business operations to help companies grow and succeed.</li><li>Role Overview:</li><li>﻿We are seeking a motivated Lead Support Specialist to manage leads, drive business growth, and ensure exceptional customer experiences.</li></ul>﻿Key Responsibilities:<ul><li>- Manage and pursue leads to drive business growth and conversion</li><li>- Resolve complex customer issues, escalations, and feedback in a timely and effective manner- Develop and implement support processes to enhance customer experience- Collaborate with cross-functional teams (marketing, sales) to drive business growth- Monitor and analyze support metrics, identify areas for improvement, and drive initiatives- Ensure high levels of customer satisfaction and retention- Coordinate and book appointments for the sales team and CEO as needed﻿</li><li>Requirements:</li><li>- Education: Bachelor's degree from a top-ranked university in Karachi</li><li>- Experience: 1+ years in customer support, preferably with global companies- Experience in lead management or similar role</li><li>Skills:</li></ul>- Excellent written and verbal communication skills in English - Strong problem-solving, analytical, and leadership skills - Experience with support software and systems﻿Preferred Qualifications:<ul><li>- Experience with CRM tools and customer feedback systems</li><li>- Knowledge of support metrics and KPIs (CSAT, FTR, etc.)</li></ul>Other details:<ul><li>Workmode: Night shift - Onsite</li><li>Location:</li><li>KarachiTimings:</li><li>6pm- 2am PKTWorking days:</li><li>Monday-Friday﻿﻿</li><li>About HR Ways:</li><li>HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.﻿Join our WhatsApp Channel ﻿https://www.whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Lead Support Specialist

Dolphin Advanced Technology Services

Technical Support Specialist &ndash; Customer OperationsWe are seeking a detail-oriented Technical Support Specialist to join our team. This role is essential in maintaining strong customer relationships, supporting internal operational processes, and ensuring smooth service delivery across our platforms.The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional technical support and customer service.Candidates with experience in the payment processing or merchant services industry, particularly with POS systems and credit card terminals such as Clover, Dejavoo, PAX, and Nexgo, will be highly preferred.Key ResponsibilitiesTechnical Support &amp; Customer Service<ul><li>Provide technical support to merchants and agents via email, chat, and phone.</li><li>Troubleshoot and resolve issues related to POS systems, payment terminals, and merchant accounts.</li><li>Support merchants using Clover, Dejavoo, PAX, Nexgo, and other payment processing devices.</li><li>Assist customers with billing inquiries, rate explanations, transaction issues, and terminal configurations.</li><li>Provide comprehensive support for core company products such as DERPS and Dolphin POS.</li><li>Handle maintenance requests and updates for merchant accounts.</li><li>Focus on customer retention by providing timely solutions and maintaining service quality.</li><li>Work proactively to prevent customer churn by addressing concerns quickly and efficiently.</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to incoming emails, support tickets, and system notifications promptly.</li><li>Manage merchant onboarding processes, including application submission and account setup.</li><li>Maintain and organize merchant documentation and system records.</li><li>Support ticket management for agents and internal departments.</li><li>Ensure a smooth onboarding experience for new merchants.</li><li>Assist merchants and internal teams in effectively using the DERPS/CRM system to improve workflow efficiency.</li><li>Contribute to improving internal processes for better customer support and operational efficiency.</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct ticket audits and issue reviews to identify recurring technical or operational problems.</li><li>Identify and resolve billing discrepancies or incorrect charges.</li><li>Support financial processes including billing verification and collections support through the DERPS system.</li><li>Collaborate with internal teams to reduce repeat issues and improve service quality.</li><li>Assist in maintaining accurate financial and operational records.</li></ul>Required Qualifications<ul><li>3+ years of experience in technical support, customer service, or merchant services.</li><li>Experience working with POS systems and credit card terminals such as Clover, Dejavoo, PAX, Nexgo, or similar devices.</li><li>Strong understanding of payment processing and merchant account operations.</li><li>Proficiency with CRM systems, help desk platforms, and ticket management systems.</li><li>Experience handling billing systems and financial support processes.</li><li>Strong written and verbal communication skills.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Technical troubleshooting experience in POS or payment terminal environments.</li><li>Technical Associate&rsquo;s degree preferred.</li></ul>Work EnvironmentThis position requires the ability to manage multiple customer requests simultaneously, including technical troubleshooting, onboarding support, and operational coordination. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and service delivery.Working Hours07:00 PM &ndash; 03:00 AM (Pakistan Standard Time) RemoteWork Location: Remote

Technical Support Specialist – Customer Operations

SASPAK Cargo Pvt Ltd

Role OverviewWe are seeking a proactive and results-oriented Import / Export Sales Specialist to join our team. The ideal candidate will be responsible for generating new business, developing client relationships, and achieving sales targets for our import freight forwarding services. This role is crucial for expanding our market share and strengthening our presence in the logistics sector.Key Responsibilities<ul><li>Identify and actively prospect new clients to generate sales leads for our import / export logistics services, including air and sea freight.</li><li>Build and maintain strong, long-lasting relationships with clients by understanding their business needs and offering tailored logistics solutions.</li><li>Prepare and present competitive quotations and proposals to clients, ensuring profitability while meeting customer requirements.</li><li>Negotiate rates and service contracts with clients and overseas agents to secure new business and close sales deals.</li><li>Collaborate with the operations team to ensure a seamless transition of new business and to resolve any client-related issues in a timely manner.</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs150,000.00 per monthExperience:<ul><li>Freight Farwarding: 3 years (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Sales Executive

CMA CGM

ID: 577007
 
Location: 
Karachi, PK
 
Sales Development Specialist Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Job Overview: 
We are seeking a dynamic and highly motivated Sales Executive to join our sales team in a fast-paced shipping and logistics environment. You will work closely with the sales and operations teams to identify customer needs, provide tailored solutions, and drive customer satisfaction. Reporting to the Sales Manager, your main goal will be to optimize the loading capacity and available space on board of the vessels of which you are in charge.
 
Key Responsibilities: 
Client Acquisition & Relationship Management: 
Identify and target potential customers in the shipping and logistics sector.
 Generate leads, build relationships, and close sales with clients in diverse industries.
 Develop a deep understanding of clients' shipping needs and tailor proposals accordingly.
 Maintain strong relationships with existing customers to ensure repeat business and customer satisfaction.
 Plan and conduct commercial visit according to the commercial action plan and produce visit report.
 
Sales Strategy & Execution: 
Conduct market research to identify opportunities for new business and competitive trends.
 Develop and execute sales strategies to achieve or exceed sales targets and KPIs.
 Present shipping services and solutions to potential customers through meetings, calls, and presentations.
 Negotiate and finalize sales contracts and agreements with clients.
 
Sales Reporting & Documentation: 
Prepare accurate sales reports, forecasts, and updates for management on sales performance.
 Maintain detailed records of sales activities, customer interactions, and feedback in the respective systems.
 
Collaboration with Internal Teams: 
Coordinate with the operations and customer service teams to ensure smooth order processing and timely delivery of services.
 Work with Trade and marketing teams to develop promotional materials and campaigns.
 Participate in training programs to improve product knowledge and sales techniques.
 
Industry Networking: 
Represent the company at industry events, trade shows, and conferences to generate leads and maintain industry visibility.
 Stay updated on market trends, new shipping routes, and competitor offerings.
 
Qualification & Skills: 
Education: Bachelor’s degree in Business, Marketing, Logistics, or related field (preferred).
 
Experience: 
Minimum of 3 years of experience in sales, preferably within the shipping, logistics, or transportation industry.
 Proven track record of achieving sales targets and building strong customer relationships.
 Strong knowledge of shipping, logistics, transport services, port/ country regulations, legal and customs regulations and market practice.
 
Skills: 
Strong communication, negotiation, and presentation skills.
 Ability to understand customer needs and offer solutions that align with their objectives.
 Self-motivated, goal-oriented, and able to work independently.
 Good interpersonal skills, proactive thinking, customer service oriented, sales techniques knowledge, commercial relations, and analytical skills will enable you to succeed in your daily tasks.
 Fluency in English is a plus.
 
Come along on CMA CGM’s adventure !

Sales Development Specialist Pakistan

Explore 722+ Customer solutions specialist in Karachi this March. Find roles across top companies and apply now to boost your career.