customer service representative Jobs in Karachi

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customer sales representative Jobs in Karachi

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customer solutions specialist

Ibex

Job descriptionCompany Descriptionibex is a global leader in business process outsourcing (BPO) and customer engagement solutions, providing innovative services to help companies acquire, engage, and retain customers. With over 35,000 employees worldwide and advanced technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually. Operating in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics, ibex delivers superior customer experiences and adds significant value to its clients.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Karachi Division. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and enhancing the overall customer experience on a day-to-day basis.Qualifications<ul><li>Customer Support and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Strong Phone Etiquette</li><li>Effective communication and problem-solving abilities</li><li>Experience in a customer service role is preferred</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent required</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

International customer services specialist

Horizon Tech

We are seeking a proactive and customer-focused Customer Account Specialist to join our growing custom signage team. In this role, you will be the primary point of contact for clientsassisting with inquiries, preparing quotes, coordinating production details, and ensuring exceptional customer service throughout the project lifecycle.Must Haves<ul><li>Previous experience in customer service or an account coordination role.</li><li>Excellent communication skills, written &amp; verbal.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer proficiency; willingness to learn new software.</li><li>Experience in the signage or printing industry preferred (not required).</li><li>Graphic design experience is a bonus, but not mandatory.</li></ul>Preferred Skills<ul><li>General graphic design familiarity is a plus.</li></ul>Responsibilities<ul><li>Handle inbound and outbound customer communication via email and phone.</li><li>Provide knowledgeable support and product guidance to customers (training provided).</li><li>Prepare accurate quotes and pricing for custom signage projects.</li><li>Understand customer needs and recommend best-fit sign solutions.</li><li>Use Flexi Sign software (training provided) to assist with order processing and basic design needs.</li><li>Work closely with the production/graphic design teams to ensure order accuracy.</li><li>Maintain customer accounts, records, and follow-ups to ensure a smooth workflow.</li><li>Assist in managing revisions and approvals on custom sign designs.</li></ul>Tools &amp; Skills<ul><li>Email &amp; phone communication</li><li>Customer account management</li><li>Product knowledge &amp; quoting</li><li>Flexi Sign (training provided)</li><li>General graphic design familiarity is a plus</li></ul>Other Details<ul><li>Job Location: Off to Shahrah-e-Faisal, PECHS, Karachi</li><li>Job Timings: Onsite, evening night shift following US EST</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary?</li><li>Are you comfortable working on an onsite evening night shift role? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>nbound/outbound customer support via email &amp; phone.: 3 years (Required)</li><li>customer service or an account coordination role.: 3 years (Required)</li><li>Basic computer skills; eager to learn: 3 years (Required)</li><li>signage or printing industry preferred: 3 years (Required)</li><li>Flexi Sign : 3 years (Required)</li><li>xcellent communication skills, written &amp; verbal.: 3 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Account Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

PhoneShark.ae

<div>
 
 We at Phone Shark are seeking a dynamic and results-driven individual to join our team as a Customer Sales Specialist. In this role, you will play a key part in driving our company's growth by providing exceptional customer service and promoting our products and services through online channels and phone calls. Your primary responsibilities will include assisting customers with inquiries, processing orders, and identifying opportunities for upselling or cross-selling. This position is ideal for enthusiastic and customer-focused individuals who excel in English communication, have a strong background in online sales, and are dedicated to converting leads into confirmed customers.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 1.
 
 Inbound and Outbound Calls: Handle a high volume of inbound and outbound calls via WhatsApp, providing excellent customer service and sales support.
 
 
 
 2.
 
 Lead Conversion: Monitor and engage with potential leads through WhatsApp and Meta platforms, aiming to convert them into confirmed customers.
 
 
 
 3.
 
 Customer Engagement: Act as the primary point of contact for customers and leads, addressing inquiries, providing product and service information, and resolving concerns professionally and efficiently.
 
 
 
 4.
 
 Sales Conversion: Use persuasive communication and product knowledge to convert leads into confirmed sales, meeting or exceeding daily and monthly sales targets.
 
 
 
 5.
 
 Data Management: Maintain accurate and organized records of customer interactions, transactions, and lead information using CRM software.
 
 
 
 6.
 
 Product Knowledge: Stay up-to-date on product offerings, features, and benefits to effectively communicate and upsell to customers.
 
 
 
 7.
 
 Feedback and Improvement: Provide feedback on customer preferences, sales strategies, and opportunities for improvement to contribute to the overall success of the sales team.
 
 
 
 
 
 
 Timing:
 
 
 
 
 Slot 1:
 
 Monday to Saturday - 10 AM to 6 PM (8 hours with 1 hour break inclusive)
 
 
 
 
 
 
 Office Location:
 
 Shara-e-Faisal, Karachi
 
 
 
 
 
 
 Work Setup:
 
 
 
 This is an on-site job. The candidate is expected to commute to work during the shift and work from the Karachi office.
 
 
 Additionally, the candidate must have a remote work setup with the ability to work from home when instructed by management if there are unexpected situations like strikes, other disruptions, etc. Therefore must have a WFH setup, including computer equipment, office essentials, high-speed internet (50 mbps+), and a power backup in case of power issues.
 
 
 
 
 
 
 Qualifications:
 
 
 
 O/A Level Stream Female Candidates Only with Bachelors completed or in progress
 
 
 
 
 
 
 Skills:
 
 
 
 
 1.
 
 Exceptional proficiency in spoken and written English is essential to communicate with customers and lead effectively.
 
 
 
 2.
 
 Proven experience in online sales and lead conversion, with a track record of meeting or exceeding sales targets.
 
 
 
 3.
 
 Strong customer service skills, including active listening, problem-solving, and empathy, to provide an outstanding customer experience.
 
 
 4. Excellent communication skills with the ability to build rapport and establish trust with customers and leads.
 
 
 
 5.
 
 Proficiency in using WhatsApp for business, Meta platforms, CRM software, and other relevant online tools.
 
 
 
 6.
 
 Self-motivated, goal-oriented, and resilient, with a passion for achieving and exceeding sales goals.
 
 
 
 7.
 
 Willingness to adapt to changing customer needs and evolving sales strategies.
 
 
 
 9.
 
 Flexible to work on varying shifts, including evenings and weekends as needed.
 
 
 
 10.
 
 Ability to collaborate effectively with the sales team and provide valuable insights for collective success.
 
 
 
 
 
 
 Compensation:
 
 
 
 Competitive base salary, commensurate with experience.
 
</div>

Customer Sales Specialist

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.

About this role&hellip;

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently. 


Key Responsibilities:

Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.

Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.

Product Expertise: Become an expert on customising Flipdish products for unique customer needs.

Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.

Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction. 


Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive. 


We're looking for:
<ul>
<li>2+ years of experience in client-facing roles.</li>
<li>A focus on delivering great customer experiences.</li>
<li>Strong organisational and problem-solving skills.</li>
<li>Technical troubleshooting proficiency.</li>
<li>Excellent communication skills.</li>
</ul> <h3 class="jobSectionHeader">About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 
<h3 class="jobSectionHeader">
Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Onboarding Specialist

Explore 1441+ Customer solutions specialist in Karachi this November. Find roles across top companies and apply now to boost your career.

1441 customer solutions specialist jobs IN Karachi

International customer services specialist

Customer Account Specialist

Customer Services Specialist

Customer Services Specialist

Customer Sales Specialist

Customer Services Specialist - International

Customer Onboarding Specialist