customer support representative Jobs in Karachi

customer support representative

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customer service executive

customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer solutions specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Specialist

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Analyst at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Analyst

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Computer Marketing Company (CMC)

<div>
 
 
 Experience:
 
 5+ years in relative domain/sector with a proven sales track record and a healthy pipeline of business opportunities.
 
 
 
 
 Technologies:
 
 Enterprise IT solutions involving HP, Dell, Huawei, Cisco, VMware, and similar brands
 
 
 
 
 Education/Certifications:
 
 Graduate with relevant certifications (e.g. HCSA, DCP, CCS-ES)
 
 
 
 
 Salary:
 
 Attractive salary based on relevant experience and pipeline.
 
 
 
 
 Job Summary/Objective:
 
 
 
 
 The Sales Account Manager (Enterprise) is responsible for driving enterprise IT solution sales, meeting revenue targets, and building strong client relationships in the corporate sector such as (Solution based selling of data centre infrastructure for B2B Marketplaces, Cloud managed services, Business Intelligence and Machine Learning). This role involves understanding client needs, proposing tailored IT solutions, and ensuring customer satisfaction through effective communication and technical expertise.
 
 
 Tasks
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Identify and Develop New Business Opportunities:
 
 
 
 <ul>
 
 <li>
 Proactively identify potential clients and build strong relationships with decision-makers.
 </li>
 
 <li>
 Conduct market research to identify industry trends and opportunities.
 </li>
 
 <li>
 Develop and execute strategic sales plans to achieve sales targets.
 </li>
 
 </ul>
 
 
 
 Manage Sales Pipeline:
 
 
 
 <ul>
 
 <li>
 Effectively manage the sales pipeline, from lead generation to closure.
 </li>
 
 <li>
 Prioritize leads and opportunities to maximize revenue.
 </li>
 
 <li>
 Track key metrics and sales performance indicators.
 </li>
 
 </ul>
 
 
 
 Present and Demonstrate Solutions:
 
 
 
 <ul>
 
 <li>
 Develop compelling sales presentations and product demonstrations.
 </li>
 
 <li>
 Clearly articulate the value proposition of hardware and software solutions.
 </li>
 
 <li>
 Address customer concerns and objections effectively.
 </li>
 
 </ul>
 
 
 
 Negotiate and Close Deals:
 
 
 
 <ul>
 
 <li>
 Negotiate pricing, terms, and contracts to maximize profitability.
 </li>
 
 <li>
 Close deals and secure purchase orders.
 </li>
 
 </ul>
 
 
 
 Build and Maintain Customer Relationships:
 
 
 
 <ul>
 
 <li>
 Provide excellent customer service and support throughout the sales cycle.
 </li>
 
 <li>
 Address customer inquiries and resolve issues promptly.
 </li>
 
 <li>
 Foster long-term relationships with clients to drive repeat business.
 </li>
 
 </ul>
 
 
 
 Collaborate with Cross-Functional Teams:
 
 
 
 <ul>
 
 <li>
 Work closely with technical teams, pre-sales engineers, and other stakeholders.
 </li>
 
 <li>
 Coordinate with delivery teams to ensure seamless project execution.
 </li>
 
 </ul>
 
 Requirements
 
 
 
 Certifications (Preferred):
 
 
 
 
 Please note that all of these certifications are not required simultaneously for the job rather, at least one or more Level 3 (Expert/Specialist with 7+ years) certifications within Enterprise Sales Domain will automatically qualify the prospective candidates for the pre-screening phase of the hiring process. Furthermore, actual verifiable certificates produced during the hiring process will swiftly prove the depth of knowledge therefore will also be given preference.
 
 
 
 Here is the list of preferred certifications or equivalent body of knowledge of prospecting candidates:
 
 
 <ul>
 
 <li>
 Huawei Certified Sales Expert (HCSE)
 </li>
 
 <li>
 Dell EMC Sales Expert (DES)
 </li>
 
 <li>
 Veritiv Certified Sales Professional
 </li>
 
 <li>
 VMware Technical Sales Professional (VTSP)
 </li>
 
 <li>
 CCS-ES Cisco Certified Specialist &ndash; Enterprise Sales
 </li>
 
 <li>
 HP Sales Certified &ndash; Enterprise Solutions
 </li>
 
 </ul>
 
 
 Expected knowledge/awareness of Data Centre/Cloud Infrastructure and Solution design related standards for example:
 
 
 <ul>
 
 <li>
 ITIL
 </li>
 
 <li>
 TOGAF
 </li>
 
 <li>
 ISO/IEC 27001
 </li>
 
 <li>
 NIST Cybersecurity Framework
 </li>
 
 <li>
 COBIT
 </li>
 
 <li>
 Uptime Institute Standards
 </li>
 
 <li>
 PCI DSS
 </li>
 
 <li>
 ISO/IEC 20000
 </li>
 
 <li>
 IEEE Standards
 </li>
 
 <li>
 RFC (IETF)
 </li>
 </ul>
</div>

Account Manager Enterprise Sales - Karachi

Pintox

About the RoleWe are seeking a skilled and detail-oriented GoHighLevel (GHL) Expert to join our team as an onsite team member. You will be responsible for building, managing, and optimizing CRM systems and marketing automation using GoHighLevel. This role requires close collaboration with internal teams and direct involvement in day-to-day operational processes.Key Responsibilities<ul><li>Build and manage CRM systems in GoHighLevel.</li><li>Create and optimize sales funnels, landing pages, forms, and calendars.</li><li>Set up automation workflows, triggers, and campaigns.</li><li>Manage email, SMS, and call automation sequences.</li><li>Integrate third-party tools via Zapier, webhooks, and APIs.</li><li>Monitor system performance and troubleshoot issues.</li><li>Maintain accurate documentation of workflows and processes.</li></ul>Requirements<ul><li>2+ years of hands-on experience with GoHighLevel or similar platforms.</li><li>Strong understanding of CRM pipelines, automation logic, and funnel building.</li><li>Experience with landing pages, surveys, and membership setups.</li><li>Knowledge of Zapier, webhooks, and API integrations.</li><li>Excellent English communication skills (spoken and written).</li><li>Ability to work in a fast-paced onsite office environment.</li></ul>What We Offer<ul><li>Market competitive salary.</li><li>Professional, stable onsite work environment.</li><li>Growth opportunities within a fast-growing digital agency.</li><li>Work with international clients and advanced marketing systems.</li></ul>Shift TimingsMonday &ndash; Friday: 07:00 PM &ndash; 04:00 AM PST (Night Shift)Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

GoHighLevel (GHL) Expert / CRM Automation Specialist

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 130k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 12:00 PM</li><li>Saturday: 3:00 AM &ndash; 8:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Service Specialist to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Respond to customer inquiries via email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer issues efficiently while maintaining a positive and empathetic approach.</li><li>Monitor customer feedback and suggest improvements to products, services, or processes.</li><li>Handle back-office tasks efficiently.</li><li>Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.</li><li>Uphold company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary</li><li>Paid leaves</li><li>Health insurance</li><li>Overtime pay on gazetted holidays</li><li>Opportunity to work with a fast-growing international e-commerce brand</li><li>Exposure to global industry practices and events</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce? </li><li>Are you available to work night shifts (3:00 AM &ndash; 12:00 PM, Monday to Friday; 3:00 AM &ndash; 8:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

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