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ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Jorofy Private Limited

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.</li><li>Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.</li><li>Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.</li><li>Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.</li><li>Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.</li><li>Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.</li><li>Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.</li><li>Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.</li><li>Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.</li><li>Experience: Minimum of 1-2 years of experience in customer service or a related role.</li><li>Skills:</li><li>Excellent communication skills, both written and verbal.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>A supportive and collaborative work environment.</li></ul>Location Shahr-e-faisal Karachi, PakistanJob type Full Time (Onsite) RotationalApply atcareers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Tjara.ca

Timings: from 6pm to 3am Monday to Friday &amp; Saturdays are from 5pm to 9 pm.DHA Phase 6 Bukhari Commercials, KarachiCompany : Tjara Halal Financing Back Office . www.tjara.caIndustry: Financial ServicesExperience Level: Minimum 1&ndash;2 years of experience in Islamic bankingLanguage Requirement: English Fluency is a MUST.This is back office position we are looking for MALE Candidate who is well-versed in Islamic banking principles and passionate about delivering a world-class customer experience. This role requires an individual who can handle customer inquiries with professionalism, provide accurate information about Islamic banking products, and contribute to customer satisfaction and loyalty.Key ResponsibilitiesCustomer Interaction: Act as the first point of contact for customers via phone, email, ensuring a friendly, professional, and helpful approach.Product Guidance: Demonstrate strong knowledge of Diminishing Musharaka, with the ability to clearly explain its structure, process, and compliance aspects to clients. While our primary offering is Diminishing Musharaka, familiarity with other Islamic banking products such as Mudarabah, Murabaha, Ijarah, and Takaful will be considered an asset.Issue Resolution: Handle customer complaints and service requests efficiently, escalating complex issues when necessary.Documentation: Maintain detailed records of customer interactions using CRM or internal systems, ensuring compliance with regulatory and organizational standards.Collaboration: Work closely with sales, operations, and Shariah compliance teams to ensure smooth delivery of services.Customer Retention: Build strong customer relationships by delivering personalized support and following up on inquiries.Qualifications and SkillsEducation: Bachelor&rsquo;s degree in Business, Finance, Islamic Studies, or a related field preferred.Experience: Minimum 1&ndash;2 years in a customer service role within an Islamic banking environment.Language: Exceptional Skills in English.Knowledge: Solid understanding of Islamic financial concepts and Shariah principles.Technology: Proficiency in Microsoft Office Suite and familiarity with CRM systems.Soft Skills: Strong interpersonal skills, problem-solving ability, emotional intelligence, and the ability to remain calm under pressure.Job Type: Full-timeApplication Question(s):<ul><li>Your Age.</li><li>Current &amp; Expected Salary with Details of Notice Period.</li><li>Are you willing to work in Night shift 6pm to 3 am?</li><li>Do you have personal conveyance?</li></ul>Job Type: Full-timeWork Location: In person

Associate Customer Services - Islamic Financial Products

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

<div>
 
 
 Company Description
 
 
 
 ibex delivers innovative business process outsourcing, smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating 34 facilities globally, ibex deploys next-generation technology to drive superior customer experiences for leading companies in retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 35,000 employees and industry-leading technology like the Wave X platform, ibex manages nearly 200 million customer interactions annually, driving significant customer revenue and exceptional experiences. Visit our website at talentibex.com for more information and connect with us online.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Specialist - Voice Program, located in Karachi. The Customer Service Specialist will be responsible for addressing customer inquiries, providing support via phone, and ensuring customer satisfaction. Day-to-day tasks include handling customer complaints, troubleshooting issues, and maintaining a high standard of customer service. Additionally, the specialist will aim to enhance the overall customer experience through effective communication and problem-solving skills.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Support and Customer Service skills
 </li>
 <li>
 Ability to ensure Customer Satisfaction
 </li>
 <li>
 Excellent Phone Etiquette and communication skills
 </li>
 <li>
 Strong focus on enhancing Customer Experience
 </li>
 <li>
 Relevant experience in customer service roles is a plus
 </li>
 <li>
 Ability to work on-site in Karachi
 </li>
 <li>
 Effective problem-solving and troubleshooting abilities
 </li>
 <li>
 Proficiency in English
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist - Voice Program

Juggernaut Solutions Pvt Ltd

Company Overview: Juggernaut Commerce is a leading digital marketing and e-commerce solutions company based in Karachi, Pakistan. We specialize in Amazon Wholesale, Walmart Wholesale, Private Label, Dropshipping, SEO, PPC, and marketplace account management. With clients across the US, UK, and Australia, we help brands grow by leveraging proven strategies and data-driven e-commerce solutions.Position Overview: We are seeking a skilled Walmart Dropshipping Specialist to join our night shift team. The ideal candidate must have hands-on experience managing Walmart Seller Center accounts, sourcing dropshipping products, and ensuring compliance with Walmart policies. You will be responsible for identifying profitable dropshipping products, coordinating supplier relationships, and managing order fulfillment efficiently.Key Responsibilities:<ul><li>Research and source profitable dropshipping products for Walmart marketplace.</li><li>Create, manage, and optimize product listings on Walmart Seller Center.</li><li>Monitor account health and ensure compliance with Walmart dropshipping policies.</li><li>Process customer orders and coordinate with suppliers for timely fulfillment.</li><li>Track shipments and resolve order-related issues quickly.</li><li>Analyze sales performance, ROI, and competitor strategies.</li><li>Handle customer inquiries, returns, and disputes in a professional manner.</li><li>Stay updated with Walmart dropshipping trends, policies, and best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>1&ndash;2 years of proven experience in Walmart Dropshipping (required).</li><li>Strong knowledge of Walmart Seller Center and dropshipping business model.</li><li>Experience using product research tools (Helium 10, Jungle Scout, Keepa, etc.).</li><li>Excellent communication, problem-solving, and negotiation skills.</li><li>Ability to manage multiple tasks and work independently.</li></ul>Job Details:<ul><li>Location: DHA Phase 8, Karachi, Pakistan</li><li>Shift Timing: Night Shift (9:00 PM &ndash; 6:00 AM)</li><li>Experience Required: 1&ndash;2 years</li><li>Employment Type: Full-time</li></ul>How to Apply: Send your resume to hiring@juggernautcommerce.com with the subject line &ldquo;Walmart Dropshipping Specialist &ndash; Application&rdquo;. WhatsApp: +92 301 112 6882Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Walmart Dropshipping Specialist (Night Shift)

HRI Private Limited

Company Overview:<ul><li>We are a dynamic and growing organisation committed to providing innovative solutions with a strong focus on technology and customer service. To support our expanding operations, we are seeking a qualified IT Specialist &ndash; Helpdesk to join our team.</li></ul>Position Summary:<ul><li>The IT Specialist &ndash; Helpdesk will be responsible for providing technical assistance, resolving IT-related issues, managing user support tickets, and ensuring smooth day-to-day IT operations. The role requires excellent problem-solving skills, customer service expertise, and hands-on experience in IT support systems.</li></ul>Key Responsibilities:<ul><li>Provide first-level IT support for end users through phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, and network-related issues.</li><li>Manage and maintain Office 365 accounts and services.</li><li>Handle procurement and licensing of laptops and related IT equipment.</li><li>Maintain IT support documentation and update the ticketing system.</li><li>Escalate complex issues to higher-level IT staff when required.</li><li>Deliver excellent customer service and ensure timely resolution of support requests.</li><li>Assist in IT support management, system updates, and asset tracking.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in IT support or helpdesk operations.</li><li>Proven experience in customer service, IT support, and IT support management.</li><li>Hands-on experience with Office 365, ticketing systems, troubleshooting, and license procurement of laptops.</li><li>Strong communication, organisational, and problem-solving skills.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (preferred).</li><li>Must be able to work independently and in a team environment.</li></ul>How to Apply:<ul><li>Interested candidates who meet the above requirements are encouraged to apply with their updated CV.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs125,000.00 per monthWork Location: In person

IT Specialist - Help desk

Explore 1506+ Customer solutions specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1506 customer solutions specialist jobs IN Karachi

Customer Services Specialist

Customer Services Specialist

Associate Customer Services - Islamic Financial Products

Customer Services Specialist - International

Customer Service Specialist - Voice Program

Walmart Dropshipping Specialist (Night Shift)

IT Specialist - Help desk