client success representative – b2b Jobs in Rawalpindi

client success representative – b2b

client success specialist (female) Jobs in Rawalpindi

client success specialist (female)

client support specialist Jobs in Rawalpindi

client support specialist

csr ( customer sales representative ) Jobs in Rawalpindi

csr ( customer sales representative )

customer relationship officer Jobs in Rawalpindi

customer relationship officer

customer success associate

Simcoe IT

Job Title : Customer Success Asociate Full Time - On-Site (4 PM to 1AM)Experience: Min 3 years- Location: Civic Center, Bahria Town, RawalpindiQualifications:- Bachelor's in Business Administration, Public Administration, or related field.- 3+ years in client success, account management, or similar roles (US, Australia, Canada).- Strong communication and relationship-building skills.- Excellent problem-solving abilities and attention to detail.- Proficient in CRM software and Microsoft Office (required).- Familiarity with the construction industry and project management (preferred).- Fluent in spoken and written English (mandatory).Key Responsibilities:- Act as the main contact for assigned clients, addressing inquiries and concerns promptly.- Build and maintain strong, long-term client relationships for satisfaction and retention.- Conduct regular client check-ins to gather feedback and assess needs.- Provide training on tools and methodologies to enhance client success.- Collaborate with internal teams for timely and accurate solution delivery.- Track project progress, providing regular updates to clients.- Analyze client feedback to identify service improvement opportunities.- Coordinate with internal teams to enhance client satisfaction and outcomes.- Maintain accurate client records in the CRM system.Job Type: Full-timeApplication Question(s):<ul><li>Are you proficient in English?</li></ul>Work Location: In person

Customer Success Associate

Recruitment360

Full Time - On-Site (4PM to 1AM)- Experience: Min 3 years - Salary: 60k-120k - Location: Civic Center, Bahria Town, RawalpindiQualifications: - Bachelor's in Business Administration, Public Administration, or related field. - 3+ years in client success, account management, or similar roles (US, Australia, Canada). - Strong communication and relationship-building skills. - Excellent problem-solving abilities and attention to detail. - Proficient in CRM software and Microsoft Office (required). - Familiarity with the construction industry and project management (preferred). - Fluent in spoken and written English (mandatory).Key Responsibilities: - Act as the main contact for assigned clients, addressing inquiries and concerns promptly. - Build and maintain strong, long-term client relationships for satisfaction and retention. - Conduct regular client check-ins to gather feedback and assess needs. - Provide training on tools and methodologies to enhance client success. - Collaborate with internal teams for timely and accurate solution delivery. - Track project progress, providing regular updates to clients. - Analyze client feedback to identify service improvement opportunities. - Coordinate with internal teams to enhance client satisfaction and outcomes. - Maintain accurate client records in the CRM system.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

customer success associate (Onsite)

Tweety Four 7

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

Client Support Specialist &ndash; Onsite Night Shift (Female Only)Job Location: Bahria Town, Rawalpindi Work Mode: Onsite Shift Timings: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Openings: Multiple Salary Package: PKR 100,000 &ndash; PKR 150,000We are seeking a motivated Client Support Specialist to join our onsite Client Services team in Rawalpindi. This position is designed for individuals who enjoy working with international clients, managing relationships, and ensuring smooth service delivery through clear communication and coordination.This opportunity is open to female candidates only.Role OverviewThe Client Support Specialist will serve as a liaison between clients and internal teams, ensuring client requirements are understood, communicated, and addressed efficiently. The role focuses on client satisfaction, onboarding support, CRM management, and continuous improvement of the client experience.Candidates with up to 1 year of experience or fresh graduates with strong communication skills are encouraged to apply.Primary Duties and Responsibilities<ul><li>Handle ongoing communication with international clients through email, calls, and CRM tools</li><li>Understand client needs and assist with timely resolution of requests and concerns</li><li>Coordinate with internal departments such as Engineering, Support, and Operations</li><li>Support new client onboarding and training activities</li><li>Track and update client information, interactions, and feedback in CRM systems</li><li>Assist in monitoring client engagement, satisfaction, and retention metrics</li><li>Document issues, feedback, and service improvements for internal reporting</li><li>Follow best practices for customer service and client relationship management</li></ul>Required Qualifications and Skills<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related discipline</li><li>0&ndash;1 year of experience in customer success, customer support, or client-facing roles</li><li>Strong spoken and written English communication skills</li><li>Basic knowledge of CRM platforms (Salesforce, HubSpot, or similar) preferred</li><li>Professional attitude with strong interpersonal and coordination skills</li><li>Willingness to work night shifts aligned with international clients</li><li>Female candidates only</li></ul>Shift Details:<ul><li>US Shift: 6:00 PM &ndash; 3:00 AM PKT</li><li>Australia Shift: 3:00 AM &ndash; 12:00 PM PKT</li></ul>Salary and Benefits<ul><li>Monthly salary between PKR 100,000 and PKR 150,000</li><li>10 paid leaves annually</li><li>Company‑provided pick and drop transportation</li><li>Structured training and career growth opportunities</li><li>Supportive, professional, and team‑oriented work environment</li><li>Exposure to international clients and global service standards</li></ul>Why This Role?<ul><li>Onsite role in a secure office location</li><li>Clear career progression in Client Success and Account Management</li><li>Ideal entry point into international client handling roles</li><li>Long‑term growth opportunities based on performance</li></ul>How to ApplyCandidates who meet the requirements and are interested in building a career in client success are encouraged to apply through Indeed.~Client Support Specialist, Customer Success Executive, Client Support Jobs, Customer Experience Jobs, CRM Executive, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Client Relationship Management.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Support Specialist

CloudRCM Solutions

We are seeking a proactive and detail-oriented Communication Specialist to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients in USA through effective communication, ensuring customer satisfaction, and resolving inquiries or issues promptly. A strong command of professional email communication, active listening, and problem-solving are essential for success in this role.Key Responsibilities:Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.Draft clear, professional, and empathetic email communications to respond to client inquiries and issues.Manage and monitor client correspondence through email, phone, and other communication channels.Handle client concerns and complaints with a solutions-oriented approach and escalate complex issues when necessary.Maintain up-to-date records of client interactions in the CRM system.Collaborate with internal teams (Sales, Operations, Billing, etc.) to deliver seamless service to clients.Provide timely updates and follow-ups to ensure client satisfaction.Identify opportunities to improve client experience and support retention initiatives.Assist in onboarding new clients and guiding them through initial processes.Qualifications:Proven experience in client services, customer support, or account management (1&ndash;3 years preferred).Exceptional written and verbal communication skills, with a strong focus on email etiquette and tone.Proficiency with CRM tools, email platforms, and productivity software (e.g., Outlook, Gmail, Microsoft Office, or Google Workspace).Strong problem-solving abilities with a client-first mindset.Detail-oriented and highly organized with the ability to manage multiple client accounts.Ability to stay calm under pressure and handle sensitive situations with professionalism.Bachelor&rsquo;s degree in Communications, Business, Marketing, or a related field is a plus.Preferred Skills:Experience working in healthcare/finance/technology industries.Knowledge of basic customer success metrics and reporting.Ability to work independently and in a team-oriented environment.Job Type: Full-timeWork Location: In person

Communication Specialist

NielsenIQ

<div><div><div>The role is responsible for the ongoing support and development of Tier 2 customers through implementing the Customer Success strategy which will encompass the following:<ul><li>
Customer Experience: Ensure high customer satisfaction by understanding and addressing customers&rsquo; needs and goals, becoming their trusted advisor by building and maintaining strong relationships. Conduct regular check-ins and business reviews to ensure customers are achieving their desired outcomes.</li><li>
Performance Metrics: Achieve essential KPIs such as customer satisfaction scores, retention rates, and product usage metrics to gauge the effectiveness of customer success initiatives.</li><li>
Process Improvement: Identify and implement improvements to enhance efficiency and customer satisfaction with both your customers and your manager.</li><li>
Training and Development: Provide support and training to team members, as well as customers to ensure a mutually beneficial relationship.</li><li>
Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer experience. Schedule product deliveries according to workflow capacity, handle operational queries, and support the operations team to maintain high service levels.</li><li>
Product Knowledge: Develop a comprehensive understanding of core services and additional software offerings. Track customer usage against allowances and address any queries related to systems</li><li>
Technology Utilization: Adoption of existing systems and processes to streamline operations and improve service delivery.</li><li>
Reporting and Analysis: Prepare and present detailed reports for your customers on adoption and usage of services. Use performance data to drive continuous improvement initiatives with our customers.</li><li>
Customer Feedback: Obtain customer feedback to drive a continuous improvement to NPS.</li><li>
Customer Advocacy: Act as an advocate for the customer within the company, ensuring their needs and feedback are considered in product development and service improvements.</li></ul>
Other<ul><li>
You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.</li><li>
Relevant professional, ethical and health and safety standards apply to this role.</li><li>
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications</h2></div><div><ul><li>
Some experience in customer facing roles.</li><li>
You have a customer driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management.</li><li>
Ability to deliver quickly in a fast-paced environment and independently overcome challenges.</li><li>
A positive and collaborative attitude and proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals.</li><li>
Strong problem-solving abilities and the capacity to meet deadlines consistently</li><li>
6months - 1 year of relevant experience</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Customer Support Executive

Thathal ITS

Job Title: Senior Level Marketing and Sales ManagerLocation: Hybrid - Bahria Phase 7, Islamabad, Pakistan Company: Thathal I&amp;TS (Dept. First Stop Dental) Reports to: Founders/Executive TeamAbout First Stop DentalFirst Stop Dental is a fast-growing startup providing website-building tools and digital marketing solutions tailored specifically for dental practices. We help dental professionals create compelling digital presences that streamline their patient acquisition efforts. Our mission is to make it easy for dental professionals to focus on patient care while we take care of their digital presence.Role OverviewWe are seeking a versatile and energetic Senior Level Marketing and Sales Manager to lead our marketing effort, customer acquisition and product growth efforts. This role combines marketing, sales, customer retention and satisfaction, vigorously pursuing the growth for a startup environment. Selected candidate will be responsible for driving awareness, generating leads, converting prospects, client retention and ensuring ongoing customer satisfaction. If you have a passion and energy to strive along with a startup, this Position offers you the chance to have a significant impact in our pursuits and your personal growth.Key Responsibilities Strategize and execute marketing and sales campaigns to attract dental practices and get them onboard with our state of the art digital dental solutions.Sales and Customer Acquisition<ul><li>Conduct outbound sales efforts by reaching out to dental professionals, explaining the value of First Stop Dental, and leading demos.</li><li>Convert free-tier users into paid subscribers by showcasing premium features and demonstrating ROI (custom domains, advanced SEO and marketing).</li><li>Develop strategic partnerships with dental associations, industry influencers, and educational institutions to generate referrals.</li></ul>Digital and Social Media Marketing<ul><li>Develop digital content and manage social media marketing to promote success stories and increase brand awareness.</li><li>Optimize the website for SEO, ensuring that First Stop Dental and subscribing dental practices to rank highly on search engines.</li><li>Track and analyze key marketing indicators (traffic, conversion rates etc) to continuously improve campaigns.</li></ul>Customer Support and Success<ul><li>Provide onboarding support to new clients, ensuring they can set up and optimize their websites with ease.</li><li>Handle ongoing customer inquiries and proactively offer tips for better utilization of the platform, helping clinics grow their digital presence.</li><li>Maintain a high customer retention and satisfaction by addressing concerns and identifying opportunities to upgrade services.</li></ul>Product Development and Feedback Loop<ul><li>Collaborate with the product team to analyze user feedback and suggest product improvements.</li><li>Conduct market research to identify trends and competitive offerings that can shape our future product roadmaps.</li><li>Help introduce new features and services that meet customer needs and drive adoption.</li></ul>Qualifications<ul><li>MBA or equivalent Masters Degree in Marketing.</li><li>Marketing Graduates with extensive Experience on Healthcare/Medical/Dental Systems can also can be considered.</li></ul>Experience and Skills<ul><li>7 - 10 years of experience in marketing, sales, or a similar growth role (preferably in SaaS or a digital marketing environment).</li><li>Strong understanding of SEO, digital advertising, and social media platforms.</li><li>Experience in B2B sales, especially with small businesses or healthcare professionals, is a plus.</li><li>Excellent communication skills and ability to convey technical concepts to non-technical users.</li><li>Strong analytical skills and a data-driven mindset to evaluate campaign performance and customer feedback.</li><li>Self-motivated, able to work independently, and comfortable in wearing multiple hats in a startup environment.</li></ul>Salary and Benefits<ul><li>150,000 to 250,000 PKR (includes fixed salary plus performance-based incentives).</li><li>Competitive bonuses with significant growth opportunities.</li><li>Flexible working environment with the ability to work remotely.</li><li>Opportunity to have a major impact on the growth of an early-stage startup.</li><li>Exposure to diverse aspects of business development, marketing, and product growth.</li></ul>Apply Now: Send your resume and a cover letter to hr@thathalits.com.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthExperience:<ul><li>digital marketing: 7 years (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Senior Level Marketing and Sales Manager

Explore 98+ Customer success associate in Rawalpindi this January. Find roles across top companies and apply now to boost your career.