sales consultant

customer service executive

customer success manager

head of sales

senior sales manager

customer success lead

AlgoSec

Responsibilities
<ul>
<li>Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.</li>
<li>Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.</li>
<li>Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.</li>
<li>Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.</li>
<li>Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.</li>
<li>Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.</li>
<li>Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.</li>
<li>Advocate Internally: Represent the customer s voice and ensure their needs are championed across the organization.</li>
</ul>
Requirements
<ul>
<li>5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.</li>
<li>Proven experience managing strategic and enterprise-level customers with measurable success.</li>
<li>Strong understanding of network security, governance, audit, risk, and compliance practices.</li>
<li>Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).</li>
<li>Excellent consulting, project management, and data-driven decision-making skills.</li>
<li>Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).</li>
<li>Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).</li>
<li>Resilient and adaptable in dynamic, fast-paced environments.</li>
<li>Executive presence and ability to manage high-stakes conversations and escalations.</li>
<li>Willingness to travel up to 50% of the time Based in Dubai- a must Experience with Salesforce.com and Gainsight.</li>
<li>Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.</li>
</ul>

Customer Success Manager (Technical)

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

Customer Experience Manager

Informatica

Principal Customer Success Manager Informatica seeks a seasoned Customer Success professional to lead post sale customer engagement. The role reports to the Senior Director, Customer Success and drives adoption, renewal and long term partnership value. Responsibilities <ul> <li>Serve as the primary post sale contact, leveraging deep customer and product knowledge to drive adoption and maximize value.</li> <li>Develop trusted advisor relationships with executive sponsors to align Informatica solutions with business goals.</li> <li>Track and report on implementation and adoption milestones for customer executives.</li> <li>Promote product capabilities and identify upsell and cross sell opportunities.</li> <li>Demonstrate advanced features to deliver measurable business outcomes.</li> <li>Design ROI metrics to quantify solution impact.</li> <li>Proactively address customer needs, adoption risks and renewal strategies to boost retention.</li> <li>Manage escalations and collaborate with internal teams across functions.</li> <li>Prepare success reports and maintain thorough documentation of customer interactions.</li> </ul> Qualifications <ul> <li>5+ years of customer success or related role driving adoption and retention.</li> <li>Strong understanding of customers' industry, decision making process, business objectives and strategic priorities.</li> <li>Excellent communication skills, building alignment across teams and negotiating effectively with senior leaders.</li> <li>Collaboration across teams, building support for ideas and guiding projects toward successful outcomes.</li> <li>Knowledge of hybrid software deployment, data warehousing, databases and/or business intelligence solutions.</li> <li>Experience in customer facing roles focused on customer satisfaction and utilization improvement.</li> <li>Fluent in English; proficiency in Arabic is mandatory.</li> </ul> Role Essentials <ul> <li>8+ years of relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background.</li> </ul> Perks & Benefits <ul> <li>Comprehensive health, vision and wellness benefits, paid parental leave, adoption benefits, life insurance, disability insurance and 401(k) plan or international retirement plans.</li> <li>Flexible time off policy and hybrid working practices.</li> <li>Equity opportunities and an employee stock purchase program (ESPP).</li> <li>Comprehensive mental health and employee assistance program (EAP) benefit.</li> </ul> Apply Contribute to building and delivering solutions that accelerate data innovation at Informatica. If your experience aligns but does not meet every qualification, we encourage you to apply.

Principal Customer Success Manager

Wefee1 Technology DMCC

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Senior Customer Success Manager &ndash; [Spanish Speaking]<div> 
Como is the pioneer of Data-Driven Customer Engagement &amp; Loyalty Solutions. Como helps F&amp;B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como&rsquo;s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.
We are looking for an organized, analytical and empathetic Senior CSM, who is fluent in Spanish and English with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&amp;B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.
Senior Customer Success Manager Responsibilities:
Customer Onboarding and Relationship Management:<ul><li>
Take in charge Mid to Large clients with higher technical complexity and act as a project manager to ensure smooth onboarding of the client</li><li>
Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact</li><li>
Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and help them defining and setting-up their loyalty in the product back-end</li><li>
Ensure Customer satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution</li><li>
Raise customers&rsquo; requests to the Support team when it comes to tech/integration related issues</li><li>
Escalate relevant situations to Managers in a timely manner</li></ul>
Customer Success and Retention:<ul><li>
Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed</li><li>
Aid clients in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge clients and suggest new strategies tailored to their needs and objectives</li><li>
Develop and execute success plans tailored to each customer&rsquo;s goals and objectives throughout the client lifetime and based on KPIs analysis</li><li>
Identify opportunities for upselling additional features, services or high-tier plans to existing customers</li></ul>
Management and Mentorship:<ul><li>
Act as a Mentor to Junior CSM and a go to person for technical or process related questions</li><li>
Handle efficiently escalations and retention calls</li><li>
Oversee internal initiatives and own the delivery</li></ul>
Senior Customer Success Manager Requirements:<ul><li>
Strong written and verbal communication skills both in Spanish and English</li><li>
Master&rsquo;s degree or equivalent experience</li><li>
3-5 years of experience in customer success (in SaaS companies or Tech startups preferably)</li><li>
Detail oriented, analytical and creative thinker</li><li>
Demonstrated ability to increase customer satisfaction</li><li>
Knowledge of the F&amp;B and Retail industries, and of customer engagement and loyalty solutions is a plus</li></ul>
The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.
In addition to a competitive salary, you&rsquo;ll have access to an excellent benefits package, including:<ul><li>Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)</li><li>A positive, productive, and energetic work environment!</li><li>25 days annual holiday</li><li>Global career progression opportunities</li><li>Wellbeing initiatives, regular social events and charitable initiatives to give back to our community</li><li>Office with amazing views on JLT park, lake and Dubai Marina</li><li>Exciting team-building activities</li></ul></div>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Senior Customer Success Manager – [Spanish Speaking]

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.
We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.
Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.
Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.
We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul><h2 class="jobSectionHeader">
About the role</h2><ul><li>
Be part of an early CS team with endless opportunities for impact . You&rsquo;ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Middle East</li><li>
Build, maintain and own strong relationships with a book of 50 enterprise clients in Middle East</li><li>
Play a key role in onboarding new clients and driving long term adoption of multiple products</li><li>
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.</li><li>
Own expansion and renewal of accounts within your book of business - this is a commercial role</li><li>
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals</li></ul><h2 class="jobSectionHeader">
What you bring</h2><ul><li>
5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.</li><li>
Experience demonstrating and unlocking value for customers in Middle East with technical, mission critical products (such as conversational AI)</li><li>
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results</li><li>
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.</li><li>
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.</li><li>
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes</li><li>
Must be fluent in Arabic and English</li></ul></div>

Customer Success - Middle East

GitMax

About the Role A leading automotive and fintech platform is seeking a Head of Revenue to drive revenue growth, scale sales operations, and expand market presence. This is a high-impact leadership position for a results-driven professional with expertise in sales strategy, customer success, and market expansion within the SaaS, B2B, or fintech sectors. The ideal candidate will have a strong background in sales leadership, revenue management, and business development, with the ability to build and optimize sales, customer success, and marketing functions. Key Responsibilities Sales &amp; Revenue Growth <ul> <li>Develop and implement sales strategies for both SaaS subscriptions and inventory financing.</li> <li>Lead, manage, and scale the sales team to drive rapid revenue growth.</li> <li>Optimize lead generation, sales funnel efficiency, and deal conversion rates.</li> <li>Directly manage strategic deals, particularly in new market expansion.</li> </ul>Customer Success &amp; Expansion <ul> <li>Design and execute customer retention strategies to minimize churn.</li> <li>Drive upsell and expansion initiatives to maximize customer lifetime value.</li> <li>Streamline onboarding and engagement processes to enhance customer experience.</li> </ul>Marketing &amp; Demand Generation <ul> <li>Oversee marketing strategy, including digital campaigns, content, and partnerships.</li> <li>Develop and refine sales enablement materials (case studies, landing pages, email campaigns).</li> </ul>Market Expansion <ul> <li>Research and implement go-to-market strategies for expansion into new countries.</li> <li>Lead initial sales efforts and develop key partnerships in new markets.</li> <li>Recruit and establish the first local sales team in expansion regions.</li> </ul> Candidate Profile Experience &amp; Skills <ul> <li>5+ years in Sales, Revenue Management, or Business Development (preferably in SaaS, B2B, or fintech).</li> <li>Proven experience in market expansion and scaling sales operations.</li> <li>Strong background in Customer Success &amp; Retention strategies.</li> <li>Hands-on expertise in growth marketing, lead generation, and PR.</li> </ul>Personal Traits <ul> <li>Proactive and capable of building processes from scratch.</li> <li>Adaptable to fast-changing startup environments.</li> <li>Data-driven mindset with a strong focus on scalability and revenue growth.</li> <li>Excellent communication and negotiation skills.</li> <li>Willingness to travel frequently for market expansion and business development.</li> </ul>Additional Requirements <ul> <li>Fluent in English (written and spoken).</li> <li>Must be based in the UAE or a Gulf Time Zone.</li> </ul> What s on Offer? <ul> <li>Competitive salary + performance-based incentives.</li> <li>Opportunity to build and lead a high-growth revenue engine.</li> <li>Work in a fast-scaling international SaaS/FinTech company.</li> <li>Career growth into VP of Revenue as the business scales.</li> <li>Long-term incentive program equity options to benefit from company growth.</li> </ul>If you are a strategic sales leader looking for an opportunity to drive revenue growth in a high-potential startup, apply today!

Head of Revenue

Rentify FZCO

Growth &amp; Customer Success Manager (Dubai, UAE)Experience: 3&ndash;5 years Type: Full-timeRentify is transforming the rental experience in Dubai through technology, finance, and simplicity. Our platform enables tenants and landlords to sign rental agreements digitally, pay rent monthly, and earn rewards &mdash; all within one seamless ecosystem. We are now looking for a Growth &amp; Customer Success Manager who will lead customer engagement, retention, and growth initiatives. This is a strategic, hands-on role that blends customer success with business growth &mdash; ideal for someone with fintech experience and a strong understanding of digital customer journeys.Key ResponsibilitiesCustomer Success Leadership<ul><li>Manage and scale Rentify&rsquo;s customer success function, ensuring every tenant and landlord enjoys a consistent, high-quality experience.</li><li>Oversee onboarding, activation, and lifecycle engagement for both RNPL and non-RNPL customers.</li><li>Lead and train a small team of Customer Success Executives and Outreach Associates.</li><li>Build strong relationships with high-value landlords and tenants, ensuring renewals and positive referrals.</li><li>Oversee all inbound and outbound customer communication &mdash; including call operations, WhatsApp, and email.</li></ul>Growth &amp; Retention<ul><li>Analyse customer data and usage trends to identify churn risks and upsell opportunities.</li><li>Design and execute customer engagement campaigns (email, in-app, SMS, WhatsApp) to drive adoption and retention.</li><li>Work closely with marketing and product teams to deliver fintech-specific offerings &mdash; including Rent Now Pay Later (RNPL), co-branded cards, and embedded finance tools.</li><li>Collaborate with financial partners (banks, NBFCs, payment providers) to improve customer finance journeys and drive product uptake.</li><li>Develop loyalty and referral programs that increase customer lifetime value.</li></ul>Operational Excellence<ul><li>Build feedback loops from customer data to product development, ensuring Rentify remains user-driven.</li><li>Create and maintain SOPs, FAQs, and internal knowledge bases (Notion / CRM).</li><li>Develop dashboards for tracking success metrics (CSAT, NPS, churn, activation rate, monthly payment adoption).</li><li>Report performance insights to leadership and recommend actions for improving customer retention and growth.</li></ul>What We&rsquo;re Looking For<ul><li>3&ndash;5 years of experience in Customer Success, Growth, or Account Management within a Fintech, Proptech, or Consumer Tech company.</li><li>Proven experience managing customer-facing teams or lifecycle engagement programs.</li><li>Strong understanding of digital financial products (BNPL, wallets, credit cards, or embedded finance).</li><li>Exceptional communication, analytical, and leadership skills.</li><li>Hands-on experience with CRM tools (HubSpot, Notion, or similar) and strong proficiency in Excel/Google Sheets.</li><li>Strategic thinker with the ability to execute fast in a startup environment.</li><li>Fluency in English required; Arabic or Hindi/Urdu is an advantage.</li></ul>Why Join Rentify<ul><li>Be part of one of Dubai&rsquo;s fastest-growing fintech + proptech startups.</li><li>Shape the customer experience and growth engine of a platform redefining how people rent homes.</li><li>Work closely with founders, financial partners, and product teams.</li><li>High visibility, fast growth, and tangible impact.</li><li>Competitive compensation and performance-based growth opportunities.</li></ul>If you&rsquo;re ready to make an impact, apply now at admin@gorentify.comJob Type: Full-time

Growth & Customer Success Manager (Dubai, UAE)

Explore 7448+ Customer success lead in Dubai this November. Find roles across top companies and apply now to boost your career.