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customer success manager

CNTXT

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Customer Success Manager
  </strong>
  supports the execution of CNTXT&rsquo;s Customer Success framework across SMB and commercial customer segments. This role focuses on customer onboarding, adoption enablement, cloud cost optimization basics, and day-to-day customer engagement under the supervision of senior team members. The CSM acts as the first point of contact for smaller customers and supports Senior CSMs with administrative tasks, reporting, and coordination.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties:
  </strong>
 </p>
 <ul>
  <li>
   Support onboarding and adoption activities for SMB and commercial customers.
  </li>
  <li>
   Conduct check-ins, monitor early usage signals, and guide customers through foundational cloud practices.
  </li>
  <li>
   Assist in preparing QBR materials, success plans, and analysis reports.
  </li>
  <li>
   Update Salesforce records, customer health metrics, and interaction logs.
  </li>
  <li>
   Coordinate with Support and Delivery for customer issues and service requests.
  </li>
  <li>
   Escalate risks and concerns to senior CSMs and the Customer Success Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification Requirements
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Systems, Business, or similar.
  </li>
 </ul>
 <p>
  <strong>
   Work Experience:
  </strong>
 </p>
 <ul>
  <li>
   3-5 years of experience in customer-facing roles (Support, Presales, CSM, IT, or Cloud).
  </li>
  <li>
   Some exposure to cloud technologies (GCP strongly preferred).
  </li>
 </ul>
 <p>
  <strong>
   Certification/License:
  </strong>
 </p>
 <ul>
  <li>
   Google Cloud Digital Leader (or willingness to obtain within first 90 days).
  </li>
 </ul>
 <p>
  <strong>
   Language Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent English; Excellent Arabic.
  </li>
 </ul>
 <p>
  <strong>
   Functional Job Competencies :
  </strong>
 </p>
 <ul>
  <li>
   Strong communication and problem-solving skills.
  </li>
  <li>
   Basic understanding of cloud services and IT concepts.
  </li>
  <li>
   High willingness to learn GCP, customer success frameworks, and cloud adoption practices.
  </li>
  <li>
   Organized, detail-oriented, and able to manage multiple tasks.
  </li>
  <li>
   Collaborative team player with a growth mindset.
  </li>
 </ul>
</div>


Customer Success Manager

Artificial Intelligence Global Company

<div>
 <p>
  The Role
 </p>
 <p>
  We are seeking a
  <strong>
   <em>
    Customer Success Engineer / Manager
   </em>
  </strong>
  to lead secure deployment,
 </p>
 <p>
  operational adoption, and value expansion of our AI systems across industrial customers in Saudi Arabia and the Gulf region.
 </p>
 <p>
  You will serve as the technical face of the company in the region, guiding customers from Proof of Concept through production rollout. You will ensure compliance with regional standards, drive measurable operational impact, and build trusted relationships from field engineers to leadership.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires strong
  <strong>
   on-site presence, technical depth, operational credibility, and the ability to operate eƯectively in complex, high-stakes industrial environments
  </strong>
  .
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  Secure Deployment &amp; Integration: Lead deployment of Industrial AI systems within
 </p>
 <p>
  complex Oil &amp; Gas and process industry environments. Integrate with systems such as PI Historian, SAP (PM/MM/ERP), EDMS, SCADA/DCS, CMMS, and APM platforms. Ensure
 </p>
 <p>
  compliance with industrial cybersecurity and regional regulatory standards.
 </p>
 <p>
  Operational Value: Develop and deliver customer success plans tied to measurable KPIs (e.g., uptime improvement, productivity gains, maintenance cost reduction).
 </p>
 <ul>
  <li>
   Translate plant data and AI outputs into actionable engineering insights.
  </li>
  <li>
   Lead scenario investigations and support data-driven operational decision-making.
  </li>
  <li>
   Customer Adoption &amp; Relationship Ownership: Manage expectations across stakeholder groups. Guide plant teams through onboarding, change-management, and continuous improvement. Build trusted relationships across operations, engineering, IT, and leadership.
  </li>
  <li>
   Drive user adoption and sustained platform utilization.
  </li>
  <li>
   Voice of the Customer &amp; Growth Enablement: Act as the Voice of the Customer to internal product and engineering teams. Relay customer priorities and feedback to inform roadmap and product improvements. Identify expansion opportunities and support executive business reviews. Represent technical expertise in strategic customer discussions.
  </li>
  <li>
   Startup Mindset: Operate with urgency, accountability, and initiative. Take ownership beyond defined boundaries when needed. Thrive in fast-moving, high-impact startup environments.
  </li>
 </ul>
 <p>
  <strong>
   Required Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    4&ndash;10+ years of experience in Customer Success, Technical Account Management, Solution
   </strong>
  </li>
  <li>
   Architecture, or similar client-facing roles supporting enterprise customers in asset-heavy industrial sectors
  </li>
  <li>
   Proven track record of delivering measurable ROI and long-term value &mdash; not just
  </li>
 </ul>
 <p>
  successful technical deployments
 </p>
 <ul>
  <li>
   Demonstrated ability to manage complex stakeholder environments and earn trust in high￾stakes production settings
  </li>
  <li>
   Experience in plant environments, industrial information systems, and operational workflows
  </li>
  <li>
   Experience in integrating into systems such as PI, SAP, EDMS, SCADA/DCS, CMMS, or APM
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s degree in Engineering, Computer Science, Business Administration, or equivalent practical experience.
   </strong>
  </li>
  <li>
   Proficient in operational and enterprise systems, including: PI Historian,
  </li>
  <li>
   DCS / SCADA environments, SAP (PM, MM, ERP modules), Engineering Data &amp; Document
  </li>
  <li>
   Management Systems (EDMS), CMMS / APM platforms
  </li>
  <li>
   Working knowledge of AI/ML-based platforms and SaaS in industrial settings
  </li>
  <li>
   Familiarity with knowledge graphs, Large Language Models (LLMs), multimodal AI, and multi-agent systems
  </li>
  <li>
   Ability to translate AI capabilities into tangible operational and financial value
  </li>
  <li>
   Familiarity with industrial and regional cybersecurity requirements
  </li>
 </ul>
</div>


<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><p></p><p><b><br>
This pipeline helps us create a talent pool for multiple S&amp;C Academy cohorts planned throughout the year.</b></p><p></p><p><b><br>
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
Who You&rsquo;ll become:</b></p><p>
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:</p><ul><li>
Translate customer business objectives into structured success activities</li><li>
Support outcome-driven Success Plans aligned to customer priorities</li><li>
Contribute to governance, cadence management, and value discussions</li><li>
Collaborate across SAP delivery, architecture, and adoption teams</li><li>
Apply SAPs Success Plan methodology consistently and at scale</li></ul><p></p><p><b><br>
What you&rsquo;ll do:</b></p><p>
As part of the SAP Academy for Services &amp; Consulting, Success Plan Manager Associate&rsquo;s will:</p><ul><li>
Successfully complete a structured 12-month learn-and-apply academy program</li><li>
Participate in classroom learning, simulations, and real-customer engagement scenarios</li><li>
Support the execution of Success Plans under guidance of experienced Success Plan Managers</li><li>
Assist with development, maintenance, and updates of customer success documentation</li><li>
Prepare materials for governance meetings, including quarterly reviews and steering sessions</li><li>
Support tracking of adoption milestones, consumption indicators, and value realization inputs</li><li>
Participate in proactive risk identification and escalation preparation</li><li>
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams</li><li>
Learn and apply SAP&rsquo;s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools</li><li>
Contribute to continuous improvement of engagement quality and customer experience</li></ul><p></p><p><b><br>
Expectations and Tasks:</b></p><ul><li>
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality</li><li>
Ensure disciplined planning, execution, and follow-up across all Success Plan activities</li><li>
Provide clear, concise, and value-based executive communications and reporting</li><li>
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes</li><li>
Uphold SAP standards for service quality, governance, and customer engagement excellence</li></ul><p></p><p><b><br>
What you Bring:</b></p><ul><li>
STEM degree or equivalent technology experience.</li><li>
1&ndash;3 years as a Functional/Technical Consultant or in project management.</li><li>
Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.</li><li>
Proven focus on customer value&mdash;defining success metrics and driving consumption, retention, and time-to-value.</li><li>
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).</li><li>
Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.</li><li>
Able to translate business needs into technical/functional requirements and practical roadmaps.</li><li>
Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.</li></ul><p></p><p><b><br>
Meet your team:
</b></p><p>The Success Plan Manager is a core role within SAP Customer Services &amp; Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.</p><p>
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.</p><p></p><p><b><br>
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career.</b></p><p></p><p><b><br>
About SAP Next Gen Academy for Services &amp; Consulting</b></p><p>
The Academy partners with SAP Customer Services &amp; Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.</p><p>
The 12-month SAP Next Gen Academy for Services &amp; Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.</p><p>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.<br>
<br>
<b>SAP Next Gen</b> is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.</p><p><b>
#SAPAcademyforServicesandConsulting
</b></p><p><b>#SAPNextGen</b></p><p></p><p><br>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our <b>hybrid work setup</b> consists of <b>three days a week in the office or on-site with customers or partners</b>.</p><p>
We are planning a practical and immersive portion of our program, which will likely involve participants spending <b>two (2) weeks, spread across one trip, in San Ramon, California</b>. This experience is designed to provide unparalleled hands-on learning and networking opportunities.</p><p>
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, <b>vacation will not be approved during some critical times of the program</b>.</p><p></p><div><b>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 448565 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybri</div></div>

Success Plan Manager - SAP Academy for Services & Consulting - KSA (Hybrid)

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div></div><div><b>
Role Overview</b></div><div>
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div><b>
Please note this role is based in </b><b>Dammam, Saudi Arabia</b></div><div></div><div><b>
Key Responsibilities</b></div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div><b>
Qualifications</b></div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</div></li></ul><div></div><div><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Client Account Manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
Role Overview</b></p><p>
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.</p><p>
We are looking for a <b>Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing)</b>.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Account Ownership &amp; Strategy:</b> Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.</p><p><b>
Drive the End-to-End Customer Value Journey with Domain Expertise: </b>Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</p><p><b>
Pipeline &amp; Opportunity Management:</b> Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.</p><p><b>
Product Success &amp; Innovation: </b>Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).</p><p><b>
Enablement, Demos &amp; Prototypes: </b>Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.</p><p><b>
Value Proposition &amp; Executive Engagement: </b>Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</p><p><b>
Commercial Negotiations: </b>Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</p><p><b>
Adoption &amp; Consumption: </b>Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.</p><p><b>
Customer Success &amp; Field Impact: </b>Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.</p><p><b>
Relationship Building &amp; Governance: </b>Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</p><p><b>
Ecosystem &amp; Partner Engagement: </b>Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</p><p><b>
Collaboration &amp; Orchestration: </b>Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</p><p><b>
Competitive &amp; Industry Expertise: </b>Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.</p><p></p><p><b><br>
Qualifications &amp; Competencies</b></p><ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul><p></p><p><b><br>
Why This Role Matters</b></p><p>
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445750 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Sales Expert

Palo Alto Networks

<div><div>Riyadh, Riyadh Region, Saudi Arabia Global Customer Services Ref ID: JR-015113</div><p></p><div><br>
</div><div><p><b>Our Mission</b></p><p></p><p>
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.</p><p></p><p><b>
Who We Are</b></p><p></p><p>
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!</p><p></p>
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.<p></p><p><b>
Job Summary</b></p><p></p><div><b>
The Team</b><br>
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn&rsquo;t stop once they sign &ndash; it evolves.<br>
As threats and technology evolve, we stay in step to accomplish our mission. You&rsquo;ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won&rsquo;t wait for them to be raised, you&rsquo;ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.</div><div><div><div><div><div><div><div><div><div><p><b><br>
Job Summary</b><br>
The Project Manager will drive customer deployment of projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.</p><p><b><i><br>
Key Responsibilities</i></b></p><p></p><p><b><i>
Main focus will be on Public Sector Customers.</i></b></p><p><br>
Determine project partners and team structure/organization partners will include technical and business resources.</p><p><br>
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables.</p><p><br>
Develop project timeline and landmarks using appropriate tools and techniques<br>
Build and execute project work plans and revise as appropriate to meet changing needs and requirements.</p><p><br>
Identify resources needed and assign individual responsibilities and tasks<br>
Run day-to-day operational aspects of a project and scope.</p><p><br>
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.</p><p><br>
Review deliverables prepared by team before passing to client.</p><p><br>
Effectively apply Palo Alto Networks Project Management methodology and implement project standards.</p><p><br>
Minimize our exposure and risk on all projects.</p><p><br>
Ensure project documents are complete, current, and stored appropriately.<br>
Track and report team hours and expenses on a weekly basis.<br>
Provide Executive Dashboards on overall project/program status.<br>
Mentor project managers and project coordinators.</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Qualifications
</b></p><p></p><p><b>Preferred Qualifications</b><br>
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required.</p><p><br>
5+ years of related work experience or leading complex projects desired<br>
Analyze project profitability, revenue, margins, bill rates, and utilization<br>
Strong proficiency with project management software, such as Microsoft Project and SmartSheets</p><p><br>
Good presentation skills including written, oral, presentation</p><p><br>
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization</p><p><br>
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments</p><p><br>
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations</p><p><br>
Experience managing large scale (Global) deployments with multiple projects, teams and resources</p><p><br>
Project Management Institute PMP(r) certification or equivalent a plus<br>
Experience with Google&rsquo;s G Suite (Drive, Docs, Sheets, and Slides) is a plus</p><p></p><p><b>
Regional Public sector experience is expected</b></p><p></p><p>
Fluent Enlgish and Arabic are mandatory</p><p></p><p><b>
Our Commitment
</b></p><p></p><p>We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.</p><p></p><p>
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.</p><p></p><p>
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p><p></p><p>
All your information will be kept confidential according to EEO guidelines.</p><p></p>
Is role eligible for Immigration Sponsorship?: Yes</div></div><p></p>

Professional Services Project Manager - Saudi Arabia

BMB Services

<div><div><p>An account manager plays a critical role in bridging the gap between the technical aspects of company&rsquo;s solutions and the needs and requirements of potential clients.</p>
<p>
Key Duties and Responsibilities:</p>
<ul><li><b>Prospecting:</b> Identify potential prospects &amp; initiate communication &amp; engagement with them through on site visit &amp; remote exchange.</li>
<li><b>Client Engagement:</b> Engage with existing &amp; potential clients to understand their unique business needs and challenges. Present and demonstrate how the company&rsquo;s solutions can address those challenges and provide value; and Follow-up existing customers, secure renewal ordering &amp; sales portfolio enlargement.</li>
<li><b>Technico-commercial Expertise</b>: Develop and maintain a good understanding of the company&rsquo;s Intelligent Automation and Advanced Analytics solutions, including software and hardware components ; this includes data analytics, artificial intelligence, machine learning, big data, RPA technologies.</li>
<li><b>Solution Customization:</b> Work closely with clients to customize and tailor the company&rsquo;s solutions to fit the specific requirements of their business processes and data environments.<br>
<b>Proposal Creation:</b> Collaborate with the sales &amp; presales team to create detailed commercial &amp; technical proposals and presentations for clients. These proposals should highlight the benefits and ROI of the company&rsquo;s solutions.</li>
<li><b>Proof of Concept (PoC):</b> Assist in designing and conducting proof of concept demonstrations to showcase the capabilities and feasibility of the company&rsquo;s solutions.</li>
<li><b>Technico-commercial Support:</b> Provide technico-commercial support to clients during the sales process, answering questions, addressing concerns, and facilitating technico-commercial discussions.</li>
<li><b>Product Feedback:</b> Act as a liaison between clients and the company&rsquo;s product development teams, providing feedback and insights to help improve the products and services.</li>
<li><b>Competitive Analysis:</b> Stay informed about the competitive landscape and be able to position the company&rsquo;s offerings effectively against competitors.</li>
<li><b>Market Knowledge:</b> Stay updated on industry trends, competitive offerings, and emerging technologies to help position the company&rsquo;s solutions effectively.</li>
<li><b>Documentation:</b> Create and maintain technical documentation, case studies, and success stories to showcase the company&rsquo;s capabilities and track record.</li>
</ul><p>Education, Skills, And Competencies:</p>
<ul><li>A bachelor&rsquo;s or master&rsquo;s degree in a relevant technical field such as computer science, engineering, data science, or a related discipline is often required.</li>
<li>Previous experience in a sales or customer-facing role is often preferred.</li>
<li>Sales and Communication Skills: Excellent communication and presentation skills, as well as the ability to convey complex technical concepts to non-technical stakeholders.</li>
<li>Industry Knowledge</li>
<li>Customer Focus</li>
<li>Problem-Solving</li>
<li>Team Collaboration</li>
</ul></div><div><div><div><div><b>Job Location: </b>KSA
</div><div><b>Company Name:: </b>BMB Drive</div></div></div></div></div>

Account Manager KSA – BMB Drive

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