customer service representative Jobs in Cairo

customer service representative

sales consultant

sales representative

customer account specialist Jobs in Cairo

customer account specialist

customer care representative Jobs in Cairo

customer care representative

customer success representative

Concentrix

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, and policies
 </li>
 <li>
 Resolve customer complaints and issues with empathy and efficiency
 </li>
 <li>
 Document customer interactions and feedback in the CRM system
 </li>
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 Collaborate with internal teams to escalate and resolve complex issues
 </li>
 <li>
 Maintain a high level of product knowledge to assist customers effectively
 </li>
 <li>
 Meet performance targets related to response time, customer satisfaction, and resolution rates
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
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 Ability to multitask and work in a fast-paced environment
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 A positive attitude and a genuine desire to help others
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
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 Competitive salary and benefits package
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 Opportunities for growth and career development
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 Supportive and inclusive team culture
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 Training and onboarding to set you up for success
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 Job Title:
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
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 Use contact search and productivity tools to verify contact information is accurate
 </li>
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 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
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 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
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 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
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 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo Egypt-Smart Village Building B2110
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1540546
 
</div>

English - Customer Success Specialist

Gameball

<div>
 Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively manage the happiness of our customers.
 </li>
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 Ability to understand Gameball product features and use cases to become a product expert.
 </li>
 <li>
 Effectively resolve customer inquiries in a considerate and timely manner.
 </li>
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 Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
 </li>
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 Identify, escalate and prioritize bugs found in the system based on the customer feedback.
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 Send health check messages to help the clients using the product.
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 Upsell Gameball features and services for low tier customers.
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 Collect positive customer reviews to increase Gameball apps credibility and rates.
 </li>
 <li>
 Look into improving the process regarding the customers and internally with the tech team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Engineering, Business Informatics, or any relevant field.
 </li>
 <li>
 Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills.
 </li>
 <li>
 Familiar with cloud services, e.g. Intercom, Trello, Google Drive.
 </li>
 <li>
 2-3 years, SaaS is a plus.
 </li>
 </ul>
</div>

Customer Happiness Specialist

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
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 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
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 Are excited to use your creativity and innovative thinking to try new things
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 Take responsibility and own your work
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 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

ArpuPlus - ARPU Telecommunications Services

<div>
 Assist in managing and maintaining strong relationships with existing clients.
 
 
 Support in preparing client proposals, reports, and performance reviews.
 
 
 Coordinate with internal teams (Marketing, Operations, and Product) to ensure client needs are met.
 
 
 Monitor client accounts and ensure timely delivery of agreed deliverables.
 
 
 Assist in identifying opportunities for account growth and upselling.
 
 
 Handle day-to-day client requests and follow up on pending actions.
 
 
 Maintain accurate client records and documentation.
 
 
 Prepare and update CRM data and reports regularly.
 
 
 Participate in client meetings and take detailed meeting notes and action items.
 
 
 
 Requirements
 
 
 
 0-2 years of experience in Account Management, Sales, or Customer Success (internship experience accepted).
 
 
 Excellent communication and interpersonal skills.
 
 
 Strong organizational and multitasking abilities.
 
 
 Fluent in English (written and spoken).
 
 
 A proactive, detail-oriented, and team-player mindse
</div>

Junior Account Manager

Sharaf DG Egypt

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 <li>
 Data entry in various platforms
 </li>
 <li>
 identify customer needs and help customers use specific features
 </li>
 <li>
 Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
 </li>
 <li>
 Update our internal databases with information about technical issues and useful discussions with customers
 </li>
 <li>
 Inform customers about new features and functionalities
 </li>
 <li>
 Follow up with customers to ensure their technical issues are resolved
 </li>
 <li>
 Gather customer feedback and share with our Product, Sales and Marketing teams
 </li>
 <li>
 Serve all customer's inquiries and provide full information and advice.
 </li>
 <li>
 Close pending cases in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree Holder
 </li>
 <li>
 1 &ndash; 2 Years of experience in Customer Care.
 </li>
 <li>
 Fluency in English is a MUST.
 </li>
 <li>
 Strong Knowledge in Microsoft Office (Excel, Outlook).
 </li>
 <li>
 Excellent Communication Skills: Verbal and written in English.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

<div>
 Job Title:
 
 
 Customer Lifecycle Manager - FR
 
 
 
 Job Description
 
 
 
 As a Direct Sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 
 
 <ul>
 <li>
 Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 </li>
 <li>
 Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 </li>
 <li>
 Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfill them with Microsoft's leading cloud technologies.
 </li>
 <li>
 Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 </li>
 <li>
 Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 </li>
 <li>
 Position competitive offerings and solutions in the context of customer needs and experiences
 </li>
 <li>
 Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 </li>
 <li>
 Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 </li>
 <li>
 Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day.
 </li>
 <li>
 Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 </li>
 <li>
 Collect customer feedback and articulate it back to the business: &ldquo;Voice of the customer.&rdquo;
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree (4 years) required.
 </li>
 <li>
 3-5+ years of sales experience with a proven track record of success is required. Minimum 2 years of Sales IT industry experience required.
 </li>
 <li>
 Minimum 2 years of sales account management or customer management experience required.
 </li>
 <li>
 Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 </li>
 <li>
 Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.
 </li>
 <li>
 Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 </li>
 <li>
 A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently &ndash; drives personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement.
 </li>
 <li>
 Strong interpersonal skills, and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 </li>
 <li>
 General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 </li>
 <li>
 Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 </li>
 <li>
 Solid time management skills and ability to work independently or under supervision with high integrity.
 </li>
 <li>
 Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 </li>
 <li>
 Passion for cloud technologies and changing the world.
 
 
 </li>
 </ul>
 
 Language skills:
 
 
 
 <ul>
 <li>
 French: Fluent (verbal and written)
 </li>
 <li>
 Supported market: Fluent or Native (verbal and written)
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1507534
 
</div>

Customer Lifecycle Manager - FR

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