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Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

Summit Technology Solutions

<div>
 
 
 
 About the job
 
 
 
 
 Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers' return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with Workiva's Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.
 
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 &bull; Drive customer adoption of Workiva solutions
 
 
 &bull; Ensure continuous ROI to your customers
 
 
 &bull; Consult on best practices, workflows, and management business reviews
 
 
 &bull; Develop multi-purpose relationships throughout customer organizations
 
 
 &bull; Identify risks within named accounts &amp; take appropriate actions to manage and/or escalate to an efficient resolution
 
 
 &bull; Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
 
 
 &bull; Advocate for customers internally by providing continuous feedback to Workiva's Sales, Services, Marketing, Product, &amp; Engineering teams
 
 
 &bull; Work with Sales to understand the details of upcoming renewals
 
 
 &bull; Teach customers how to use the Workiva Platform
 
 
 &bull; Use customer management tools to track customer communication, issues, and metrics
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Systems, Marketing, Communications, or a related field
 </li>
 <li>
 2+ years of related experience (Customer Success, Customer Service, Account Management or Sales)
 </li>
 <li>
 Strong problem-solving abilities with a proactive approach to identifying risks and implementing mitigation plans
 </li>
 <li>
 Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment
 </li>
 <li>
 Familiarity with SaaS platforms, cloud-based solutions, or digital transformation tools
 </li>
 <li>
 Customer-centric mindset with a passion for delivering value and helping customers achieve measurable results
 </li>
 </ul>
</div>

Customer Success Manager

TP Career

<div>
 
 
 TP
 
 is currently seeking ambitious individuals to join our growing team in
 
 New Cairo
 
 . We are hiring for multiple verticals, including Travel Advisors, Sales, Telecommunications, and Customer Success.
 
 
 
 We are looking for:
 
 
 <ul>
 <li>
 
 Travel Advisors, Sales Experts, &amp; Customer Success Representatives.
 
 </li>
 <li>
 University Graduates and Undergraduates are welcome to apply.
 </li>
 <li>
 Candidates must be ready to start immediately.
 </li>
 </ul>
 
 
 Why join us?
 
 
 <ul>
 <li>
 💰
 
 Competitive Compensation:
 
 Salary up to
 
 19,500 EGP NET
 
 .
 </li>
 <li>
 🏥
 
 Premium Healthcare:
 
 Comprehensive medical insurance coverage up to
 
 400,000 EGP/year
 
 .
 </li>
 <li>
 💵
 
 USD Incentives:
 
 Overtime paid in
 
 USD
 
 .
 </li>
 <li>
 🚌
 
 Commute Made Easy:
 
 Transportation provided.
 </li>
 <li>
 🛡️ Full Social Insurance coverage.
 </li>
 </ul>
 
 
 
</div>

Travel Advisor English Account

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

TTEC

<div>
 Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a
 
 Sales Development Representative - Spanish - English
 
 working on site in
 
 Cairo, Egypt
 
 , you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Your role as a Sales Representative will involve generating new business, contacting existing customers, and using a consultative approach to provide tailored solutions that meet the clients&rsquo; unique needs, while executing sales strategies to achieve the targets through both outbound and inbound sales calls.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.
 </li>
 <li>
 Getting through to the decision maker by utilizing the Influencers and Users to help close the business.
 </li>
 <li>
 Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
 </li>
 <li>
 To respond to incoming calls/emails and ensure the delivery of outstanding customer experience.
 </li>
 <li>
 Identify the customer&rsquo;s shipping profile to secure their business or alternatively, refer the lead to the appropriate channel.
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 Ideally, a proven track record of sales success, preferably in a B2B environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Demonstrated proficiency in sales negotiation and closing techniques.
 </li>
 <li>
 Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting.
 </li>
 <li>
 Goal-oriented with a strong focus on achieving targets and contributing to business growth.
 </li>
 <li>
 The ability to understand and share the feelings of customers seeking assistance and remedies.
 </li>
 <li>
 Proficiency in Spanish at an advanced B2/C1 minimum level and proficiency in English at a minimum of B1 level.
 </li>
 <li>
 Competence in using Microsoft office and CRM software.
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Excellent sales, product and systems training are provided with ongoing sales coaching.
 </li>
 <li>
 Knowledgeable, encouraging, supporting and present leadership.
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 Competitive remuneration package, monthly bonus based on performance and 25 days paid leave.
 </li>
 <li>
 Private medical &amp; life insurance plan and Tuition Reimbursement
 
 
 </li>
 </ul>
 
 A Bit More About Your Role
 
 
 
 We&rsquo;ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. You&rsquo;ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
 
 
 You'll report to Sales Director. You&rsquo;ll contribute to the success of the customer experience as well as the overall success of the team.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
 
 Job
 
 
 
 _Customer Care Representative
</div>

Sales Development Representative - Spanish - English

Explore 721+ Customer success representative in Cairo this December. Find roles across top companies and apply now to boost your career.

721 customer success representative jobs IN Cairo

Customer Experience Representative

Customer Service Representative * English Speaker

Customer Success Manager

Travel Advisor English Account

Customer Success Manager

Sales Development Representative - Spanish - English

Sales Development Representative - Spanish - English