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associate customer success -spanish speaker

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customer success representative

JOIN Solutions

<div>
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 We are looking for a customer-driven and relationship-oriented Customer Success Manager (CSM) to champion client satisfaction, retention, and growth. In this role, you&rsquo;ll act as a strategic partner and trusted advisor, helping clients achieve measurable results and extract maximum value from our products and services. You&rsquo;ll play a key role in building long-term partnerships, understanding client goals, and ensuring a seamless experience that aligns with both client success and our business objectives.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, building and nurturing long-term, trust-based relationships.
 </li>
 <li>
 Lead customer onboarding and implementation, ensuring a smooth and positive start to their journey.
 </li>
 <li>
 Understand each client&rsquo;s business goals and success metrics, providing proactive guidance to help them achieve maximum value from our solutions.
 </li>
 <li>
 Monitor customer health, usage trends, and feedback to anticipate needs and enhance engagement.
 </li>
 <li>
 Address and resolve client concerns swiftly by coordinating with cross-functional teams (Product, Support, and Operations).
 </li>
 <li>
 Conduct regular business reviews and check-ins to assess satisfaction, share insights, and identify areas for improvement.
 </li>
 <li>
 Spot growth opportunities such as renewals, upsells, or cross-sells, and partner with the Sales team to execute them effectively.
 </li>
 <li>
 Champion the voice of the customer internally &mdash; advocating for client needs and sharing actionable feedback to improve products and services.
 </li>
 <li>
 Maintain accurate and up-to-date records of client interactions, feedback, and renewal activities in the CRM.
 </li>
 <li>
 Contribute to the refinement of customer success processes, tools, and best practices to enhance team efficiency and client experience.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.
 </li>
 <li>
 3-4 years of experience in customer success, account management, or client services, preferably in a SaaS, tech, or B2B environment.
 </li>
 <li>
 Proven track record of managing and growing customer accounts.
 </li>
 <li>
 Experience with CRM tools (e.g., Salesforce, HubSpot, or similar platforms).
 </li>
 </ul>
 
 
 
 
 
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 Excellent problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Ability to manage multiple accounts and prioritize tasks effectively.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 <li>
 Customer-centric mindset with a proactive approach to service.
 </li>
 <li>
 Data-driven decision-making and familiarity with customer success metrics (e.g., churn rate, NPS).
 </li>
 <li>
 Technical aptitude to understand and explain complex solutions.
 </li>
 <li>
 Collaborative and team-oriented with the ability to work cross-functionally.
 </li>
 </ul>
 
 
</div>

Customer Success Manager

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

QNB Egypt

<div>
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1. Schedule meetings with Digibank&rsquo;s prospect clients to conduct welcome visits to start the 1st relationship and present Digibank&rsquo;s business model.
 
 
 2. Represent active daily point-of-contact for customers requesting or inquiring on different Digibank products.
 
 
 3. Follow the set target and maintain regular meetings with the Manager to follow-up on it.
 
 
 4. Assist in addressing other colleague&rsquo;s assigned customers&rsquo; requests, in case of absence.
 
 
 5. Examine all documents presented during the clients&rsquo; visits.
 
 
 6. Maintain coordination with related Digibank departments to ensure efficient services management.
 
 
 7. Maintain the custody of related Digibank clients&rsquo; products deliverables.
 
 
 8. Perform all archiving and filing activities.
 
 
 9. Guarantee that a professional level of service is offered to all visited clients.
 
 
 10. Keep awareness of the market activities and trends and industry norms through following up on the news to address the customer&rsquo;s needs for banking solutions and to build insight on permeating new business opportunities.
 
 
 11. Review the handled customers&rsquo; requests with the concerned team and follow up their processing according to the applied SLAs.
 
 
 12. Maintain regular and full awareness of all Digibank products and services.
 
 
 13. Maintain the protection of customers&rsquo; data and the abidance by the related rules.
 
 
 14. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 15. Adhere to policies and procedures to guarantee that Digibank&rsquo;s business is conducted in Compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business, Economics or Commerce.
 </li>
 <li>
 Experience: Fresh graduate
 </li>
 <li>
 Skills:
 </li>
 </ul>
 
 Excellent interpersonal skills.
 
 
 Forgery detection skills.
 
 
 Fluency in Arabic &amp; English written / spoken
 
 
 Very good computer knowledge.
 
 
 Time management skills.
 
 
 Attentive to details &amp; precise.
 
 
 
 
 <ul>
 <li>
 Working Conditions: External visits
 </li>
 </ul>
</div>

Customer Orientation Representative

<div>
 
 As a direct sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 
 
 
 
 
 
 Job Description:
 
 
 
 &bull; Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 
 
 &bull; Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 
 
 &bull; Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.
 
 
 &bull; Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 
 
 &bull; Secure customer wins for Microsoft Cloud: Maximize upsell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 
 
 &bull; Position competitive offerings and solutions in the context of customer needs and experiences
 
 
 &bull; Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 
 
 &bull; Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 
 
 &bull; Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 
 
 &bull; Collect customer feedback and articulate it back to the business. &ldquo;Voice of the customer.&rdquo;
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor's degree (4 years) required.
 
 
 &bull; 2-3+ years of sales experience with a proven track record of success is required. Minimum 2 years of sales IT industry experience required.
 
 
 &bull; Minimum 2 years of sales account management or customer management experience required.
 
 
 &bull; Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 
 
 &bull; Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions is preferred.
 
 
 &bull; Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 
 
 &bull; A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently drives personal performance, takes ownership of training and skill enhancement, and seeks continuous quality improvement.
 
 
 &bull; Strong interpersonal skills and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 
 
 &bull; General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 
 
 &bull; Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 
 
 &bull; Solid time management skills and the ability to work independently or under supervision with high integrity.
 
 
 &bull; Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 
 
 &bull; Passion for cloud technologies and changing the world.
 
 
 
 
 
 
 Language skills:
 
 &bull; English: Fluent (verbal and written)
 
</div>

customer Lifecycle Manager

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Sales Assistant | IKEA | Cairo Festival City

Al-Futtaim Automotive

<div>
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Explore 572+ Customer success representative in Cairo this November. Find roles across top companies and apply now to boost your career.

572 customer success representative jobs IN Cairo

Customer Success Manager

Associate Customer success -Spanish speaker

Customer Success Manager

Customer Orientation Representative

customer Lifecycle Manager

Sales Assistant | IKEA | Cairo Festival City

Sales Assistant | IKEA | Cairo Festival City