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customer success representative

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Talent 360 ME

<div>
 
 UNLOCK
 
 is hiring now for a "
 
 Customer Success Specialist
 
 "!
 
 
 
 UNLOCK
 
 is an exciting AI Tech startup that is revolutionizing the way companies find &amp; work with services agencies.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure that all serious &amp; relevant clients find the services they need &amp; convert with a service provider through UNLOCK.
 </li>
 <li>
 Own &amp; enhance the UNLOCK experience for all clients who come to UNLOCK searching for services.
 </li>
 <li>
 Give all clients an initial welcome call to explain the process &amp; understand their service requirements / brief.
 </li>
 <li>
 Vet all clients to ensure the services they require are relevant to UNLOCK, that they are seriously looking to work with a services agency and that they have a suitable budget.
 </li>
 <li>
 Match clients with the most suitable service providers - this includes contacting providers, checking providers listings on UNLOCK and / or doing independent research directly to check for suitability prior to making the match.
 </li>
 <li>
 Build an ongoing relationship with all clients to ensure UNLOCK is their first choice whenever they are looking for business services in the future.
 </li>
 <li>
 Seek feedback and maintain and accurately update all clients&rsquo; feedback on a daily basis.
 </li>
 <li>
 The job scope will evolve according to the business needs and priorities over time.
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-3 Years of Experience as a Customer Success Specialist or relevant experience (Business Development, etc...). Fresh graduates are welcome to apply
 </li>
 <li>
 High level of collaboration skills.
 </li>
 <li>
 Experience with customer success or account management.
 </li>
 <li>
 Understanding of professional services.
 </li>
 <li>
 Excellent written, communication, and presentation skills.
 </li>
 <li>
 Fluency in English.
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Hybrid working model; 3 days from the office. The rest are from home with Fridays and Saturdays OFF.
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Mobile
 </li>
 <li>
 Mobile Line
 </li>
 <li>
 Exciting Package
 </li>
 <li>
 Flexible working hours
 
 
 
 </li>
 </ul>
 You can find out more about UNLOCK:
 
 
 
 Website:
 
 https://www.unlockassist.com
 
 LinkedIn:
 
 lhttps://www.linkedin.com/company/unlockprofessionals/
</div>

Customer Success (Cairo)

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers (up to VP level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operation Manager you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide pro-active input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 Continuous Improvement of the internal processes, tools, and metrics that support the customer facing account team, to improve the overall customer lifecycle experience and processes are part of this role.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services.
 </li>
 <li>
 Collaborate with the customer facing account team to identify at-risk customers and develop effective retention strategies
 </li>
 <li>
 Perform regular customer service reviews and support the customer account team in the executive reviews and plans.
 </li>
 <li>
 Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions.
 </li>
 <li>
 Maintain a deep understanding of the company&rsquo;s products and services to provide accurate support.
 </li>
 <li>
 Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customer is kept at latest level of release
 </li>
 <li>
 Identify and manage customer change request.
 </li>
 <li>
 Identify and escalate technical issues requiring higher-level support or specialized teams
 </li>
 <li>
 Follow up with customers to ensure their issues are resolved and satisfaction is achieved
 </li>
 <li>
 Collaborate with other departments to resolve customer issues and share feedback with the customer facing team
 </li>
 <li>
 Strive to deliver exceptional customer service, ensuring a positive experience for every interaction
 </li>
 <li>
 Supervise and manage the change management and problem management processes
 </li>
 <li>
 Analyze customer data and feedback to identify trends, usage patterns, and potential issues while tracking engagement and satisfaction metrics
 </li>
 <li>
 Assist in creating and executing customer success plans, documentation, and customer-facing communications to improve satisfaction and retention
 </li>
 <li>
 Prepare reports on customer metrics and success initiatives while contributing to knowledge management resources like FAQs and training materials
 </li>
 <li>
 Support the implementation of tools and process improvements to enhance customer experience and operational efficiency.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOU
 
 
 
 <ul>
 <li>
 A bachelor's degree in a relevant field such as Business Administration, Customer Service, Information Technology, or another related discipline.
 </li>
 <li>
 Overall 8+ years of experience with 5-7 years of experience in a customer support or technical support role, preferably in a fast-paced environment or in the technology/services sector
 </li>
 <li>
 5 years of experience in customer success, process improvement, or data analysis roles
 </li>
 <li>
 Experience with data analysis tools and methodologies for tracking customer satisfaction metrics.
 </li>
 <li>
 Proven experience in creating and driving customer improvement plan.
 </li>
 <li>
 7+ years of experience in leadership or management roles in the relevant sector, preferably in customer service, operations, or a related field.
 </li>
 <li>
 Demonstrated experience in team management, conflict resolution, and resource planning.
 </li>
 <li>
 Extensive experience in leading discussions with customers at senior to mid management level
 </li>
 <li>
 Proven ability to lead and develop a team to achieve business objectives.
 </li>
 <li>
 Experience in a complex multi-cultural matrix management organization
 </li>
 <li>
 Experience with SDWAN technology, MPLS L3 VPN, IPSEC, routing/switching technologies.
 
 
 
 </li>
 </ul>
 
 KNOWLEDGE
 
 
 
 <ul>
 <li>
 Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
 </li>
 <li>
 Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 </li>
 <li>
 Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores.
 </li>
 <li>
 Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 </li>
 <li>
 Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
 </li>
 <li>
 People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 </li>
 <li>
 Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 ITIL V4 foundation certification for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.
 </li>
 <li>
 CCNP ENCOR (350-401)
 </li>
 <li>
 CCNP SDWAN Implementation (300-415).
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Manager Customer Operations

Imdad

<div>
 
 We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Commerce support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
 </li>
 <li>
 Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
 </li>
 <li>
 Track stock levels and collaborate with supply chain and warehouse teams.
 </li>
 <li>
 Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
 </li>
 <li>
 Manage order processing, payments, and on-time deliveries.
 </li>
 <li>
 Handle customer inquiries across multiple channels (email, chat, phone, social media).
 </li>
 <li>
 Collaborate with logistics and marketing teams to ensure seamless service delivery.
 </li>
 <li>
 Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration or equivalent.
 </li>
 <li>
 Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
 </li>
 <li>
 Strong customer service background with proven experience in remote client communication.
 </li>
 <li>
 Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
 </li>
 <li>
 Excellent organizational, multitasking, and communication skills.
 </li>
 <li>
 Ability to perform under pressure and manage multiple responsibilities effectively.
 </li>
 
 </ul>
 
 &nbsp;
 
 Required Skills:
 
 
 <ul>
 <li>
 Active listening.
 </li>
 <li>
 Excellent follow-up and short-hand typing skills.
 </li>
 <li>
 Time Management skills.
 </li>
 <li>
 Very good communication skills (oral &amp; written), and ability to work well in a team.
 </li>
 <li>
 Patient, friendly, tactful and well presented.
 </li>
 <li>
 Good computer skills (MS. Office, Excel).
 </li>
 <li>
 Excellent Arabic and English skills (Written &amp; spoken).
 </li>
 </ul>
</div>

Customer Success Specialist - Cairo

51Talk Headquarters

<div>
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Conduct outbound calls to prospective customers to introduce and promote our products and services.
 </li>
 <li>
 Understand customer needs and provide appropriate course recommendations.
 </li>
 <li>
 Convert inquiries into sales by effectively presenting the value of our offerings.
 </li>
 <li>
 Follow up on marketing leads and ensure timely engagement with potential customers.
 </li>
 <li>
 Maintain accurate records of sales activities and customer interactions in the CRM system.
 </li>
 <li>
 Consistently meet or exceed monthly individual sales targets.
 </li>
 <li>
 Deliver excellent customer experience and build positive customer relationships.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 At least 1 year of experience in sales, telesales, or a customer-facing role.
 </li>
 <li>
 Strong understanding of sales techniques and customer engagement.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Target-driven, self-motivated, and able to perform under pressure.
 </li>
 <li>
 Familiarity with CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Preferred: Candidates with sales experience in KSA or GCC Market.
 
 
 
 
</div>

Customer Service Representative (Gulf Experience)

InfoSysTech IST

<div>
 
 Inside Sales Representative &ndash; Cairo | IST (Infosystech)
 
 
 
 
 
 IST (Infosystech) is looking for a motivated and ambitious Inside Sales Representative to join our growing team in Cairo supporting IST regional expansion.
 
 
 
 
 
 Responsibilities:
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Identify and reach out to potential clients.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Build and maintain strong customer relationships.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Present and promote our software solutions and services.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Work towards achieving sales targets and contributing to team success.
 
 
 
 
 
 Requirements:
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Bachelor&rsquo;s degree in Business Administration or a related field.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Fluent English
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Fresh graduates are welcome to apply &ndash; no prior experience required.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Strong communication and negotiation skills.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Self-motivated and eager to learn.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Based in Cairo.
 
 
 
 
 
 What We Offer:
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Full training
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Competitive salary + commission.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Career growth opportunities.
 
 
 &nbsp;&nbsp;&bull;&nbsp;&nbsp;Supportive and dynamic work environment.
 
 
 
 
 
 If you&rsquo;re passionate about sales and eager to start your career with IST, we&rsquo;d love to hear from you!
 
 
 👉 Apply now or share your CV at [m.khaled@istegy.com].
 
</div>

Inside Sales Representative

Whitecollars

<div>
 Company Description:
 
 
 Our client is an innovative startup poised to transform the landscape of the lighting projects industry. Specializing in pioneering lighting solutions, they are driven by a mission to elevate various environments' ambiance, functionality, and aesthetic allure through state-of-the-art technologies. Positioned at the vanguard of tailored lighting solutions, our client's dedication to excellence is manifest in their remarkable achievements within the industry, leaving an indelible mark on the lighting sector.
 
 
 Job Description:
 
 
 We seek a highly motivated and results-driven Sales Representative to join our client's dynamic team. As a Sales Representative, you will generate leads and close sales in a fast-paced and competitive market. The successful candidate will have excellent communication and negotiation skills and a proven track record of exceeding sales targets.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute a strategic sales plan to achieve sales targets and expand the customer base.
 </li>
 <li>
 Build and maintain strong relationships with existing and potential customers.
 </li>
 <li>
 Identify and pursue new business opportunities through market research and networking.
 </li>
 <li>
 Present and demonstrate products or services to prospects.
 </li>
 <li>
 Negotiate and close sales deals while ensuring customer satisfaction.
 </li>
 <li>
 Provide accurate sales forecasts and reports on sales activities.
 </li>
 <li>
 Collaborate with the marketing team to develop effective sales strategies and promotional campaigns.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 A bachelor's degree in engineering or Business Administration or related.
 </li>
 <li>
 2-5 of proven sales experience in the same field and territory.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong presentation and negotiation skills.
 </li>
 <li>
 Ability to build and maintain strong customer relationships.
 </li>
 <li>
 Self-motivated with a results-driven approach.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong time management and organizational skills.
 </li>
 <li>
 High proficiency in MS Office and CRM software.
 
 
 
 </li>
 </ul>
 Additional Information:
 
 
 <ul>
 <li>
 Experience in the lighting experience is a must.
 </li>
 <li>
 A valid driving license is required.
 </li>
 <li>
 Attractive commission structure
 
 </li>
 </ul>
</div>

Sales Representative (Relocate to Saudi Arabia)

Explore 408+ Customer success representative in Cairo this September. Find roles across top companies and apply now to boost your career.