customer service representative Jobs in Cairo

customer service representative

customer service specialist Jobs in Cairo

customer service specialist

customer support specialist Jobs in Cairo

customer support specialist

it specialist

sales support specialist

customer success specialist

Concentrix

<div>
 
 Job Title
 
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
</div>

English - Customer Success Specialist

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.
 
 
 
 Job Profile
 
 
 
 Digital Solution Advisor is a customer-facing role mapping product capabilities to requirements of prospects to support the selling of solutions and services with a specialization in the nuances of digital sales techniques. Serve as domain experts and spokesperson(s) for designated solution or product segment. Primarily responsible for integrating SAP knowledge with modern digital sales methodologies, ensuring effective communication of product value and facilitating tailored solutions proposals for clients
 
 
 
 Key Responsibilities And Tasks
 
 
 
 Area 1: Deal Support
 
 
 The Digital Solution Advisor Senior Specialists are instrumental in sculpting and delivering unparalleled sales presentations on SAP and partner software solutions, tailored especially for discerning audiences, including top-tier company executives. Their refined approach will be evident in the subtle yet effective personalization of materials, ensuring each presentation resonates with its audience. Through their collaboration with VAT teams, they will deeply attune to our customers' perspectives, adeptly intertwining their challenges with our state-of-the-art solutions to form a captivating narrative. A cornerstone of their responsibility will be the curation and upkeep of a sophisticated asset library, optimizing for volume and efficiency in our no-touch/low-touch transaction methods. As a seasoned specialist, they won't just prepare presentations; they will spearhead in-depth discovery sessions with potential clients, laying the foundation for robust, lasting relationships. Their extensive knowledge of SAP solutions and industry nuances will solidify their credibility, enriched by compelling customer success tales. Moreover, they will exhibit an expert ability in devising customer roadmaps, ushering them from their existing IT landscapes to innovative Cloud realms. Their contribution will extend to enhancing RFx completions, ensuring our proposals exude expertise. Embracing the digital age, they will employ tools like the SAP Virtual Studio and OBS technology, ensuring their remote presentations are as impactful as in-person. Their involvement extends post-sale, overseeing smooth transitions, and they will be the maestro behind the powerful narratives for high-profile events and presentations.
 
 
 Area 2: Demand Generation
 
 
 A Digital Solution Advisor Senior Specialists will play a pivotal role in demand generation. Their expertise is not just in knowledge but in application &ndash; leading webinars, and aligning with Marketing and DG priorities, ensuring we're always a step ahead in our outreach. Their deep understanding allows them to advise in APM - TPM, positioning themself as an oracle in SAP's solutions/LoB portfolio. Beyond this, their collaboration with DG and marketing teams becomes strategic. They are not just crafting content; they are moulding our demand generation narrative, ensuring every campaign, every content piece underscores our unique selling propositions and addresses the core challenges of our target market.
 
 
 Area 3: Digital Content for customer facing Situations
 
 
 Their mastery over SAP offerings allows you to not only curate but also innovate digital content for customer-facing situations. By aligning content with advanced solution insights and market trends, they will ensure that our digital materials are both compelling and strategically positioned to address complex customer scenarios.
 
 
 Area 4: Sales Enablement:
 
 
 With their advanced knowledge, the role of a Digital Solution Advisor Senior Specialist in sales enablement is pivotal. They will lead training sessions, imparting nuanced understanding and actionable insights. Their expertise ensures the sales team can translate product functionalities into tangible benefits for clients.
 
 
 
 Experience And Language Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university is preferred.
 </li>
 <li>
 Candidate will bring a distinguished combination of digital proficiency, technical acumen, and seasoned customer engagement expertise. A solid foundation of 6+ years in presales (preferably digital), technology consulting, and/or a comparable customer-facing role is essential.
 </li>
 <li>
 Demonstrated proficiency of S4Hana Finance track. A good knowledge of S4 Public Cloud is a huge asset.
 </li>
 <li>
 A fair knowledge of Treasury, Cash Management and Financial consolidation is huge plus as well.
 </li>
 <li>
 Demonstrated history of leveraging digital tools and methodologies to drive sales and client engagement is a plus.
 </li>
 <li>
 The candidate should have a track record of successfully navigating complex digital solution presentations, adeptly handling technical challenges, and building collaborative bridges between sales, technical, and digital teams
 </li>
 <li>
 Experience in driving digital transformation in presales, advocating for the adoption of innovative digital tools, and steering teams through intricate digital sales cycles is imperative.
 </li>
 <li>
 Conversational fluency in English. Arabic
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 447293 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Solution Advisor Senior Specialist (Finance), Cairo

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success.
 
 
 
 What You'll Do
 
 
 
 
 Product Adoption
 
 
 
 <ul>
 <li>
 Develop and implement strategies to increase product usage and ensure full adoption by customers.
 </li>
 <li>
 Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and Time to Value (TTV).
 </li>
 <li>
 Provide personalized product education to customers, showcasing new features and updates to maximize value.
 </li>
 <li>
 Identify under-engaged customers and implement targeted interventions (e.g., training and support) to boost engagement.
 </li>
 <li>
 Collaborate with Customer Success teams to align on customer goals and product strategies, and relay customer insights to PSOs and BUs.
 </li>
 <li>
 Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.
 </li>
 <li>
 Support the Customer Operations Manager in re-engaging under-utilizing customers.
 </li>
 <li>
 Manage risks by identifying and addressing potential issues impacting product adoption.
 </li>
 <li>
 Act as a functional Product SME, providing customers with setup and configuration support.
 </li>
 <li>
 Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.
 </li>
 <li>
 Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.
 </li>
 <li>
 Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.
 </li>
 <li>
 Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.
 </li>
 <li>
 Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.
 
 
 </li>
 </ul>
 
 Data Steward
 
 
 
 <ul>
 <li>
 Implement data governance policies defined by the Data Owner and ensure adherence to standards.
 </li>
 <li>
 Monitor data quality, consistency, and compliance on an ongoing basis.
 </li>
 <li>
 Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 <ul>
 <li>
 Educational Background
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or a related field.
 </li>
 <li>
 Master&rsquo;s degree in a relevant discipline (e.g., Business Administration, Product Management) is preferred but not required.
 
 </li>
 </ul>
 </ul>
 
 Certifications (Must Have)
 
 
 
 <ul>
 <li>
 ITIL (Information Technology Infrastructure Library) certification &ndash; minimum Foundation level.
 
 
 </li>
 </ul>
 
 Certifications (Optional / Preferred)
 
 
 
 <ul>
 <li>
 Project Management certifications such as PMP or PRINCE2.
 </li>
 <li>
 Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).
 </li>
 <li>
 Additional certifications in project management or data analysis are considered a plus.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in Customer Success, Product Adoption, or Account Management, preferably within SaaS, IT, or service industries.
 </li>
 <li>
 Proven track record of increasing product adoption and improving customer satisfaction through targeted initiatives.
 </li>
 <li>
 Experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.
 </li>
 <li>
 Hands-on experience with CRM systems and data analysis tools to identify trends and support retention strategies.
 </li>
 <li>
 Demonstrated ability to document workflows and align onboarding processes with the broader customer journey.
 
 
 </li>
 </ul>
 Functional skills
 
 
 <ul>
 <li>
 Communication
 </li>
 <li>
 Teaching &amp; Training
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Content &amp; Knowledge Management
 
 
 </li>
 </ul>
 Technical skills
 
 
 <ul>
 <li>
 Knowledge of Products / Services
 </li>
 <li>
 Customer Relationship Management Tools
 </li>
 <li>
 Data Analytics
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Specialist Product Adoption (Power BI)

Block Gemini

<div>
 
 Job Title: Operations Support Specialist
 
 
 Location: mohandseen
 
 
 Job Type: Full-Time
 
 
 About the Company:
 
 
 Block gemini is a dynamic and fast-growing organization committed to providing exceptional pffering strategic consultation to businesses looking to adopt blockchain technology and integrate it into their business operations.. We are looking for a detail-oriented and proactive Operations Support Specialist to join our team. This role offers the opportunity to make a significant impact on our daily operations while contributing to our long-term success.
 
 
 Job Overview:
 
 
 The Operations Support Specialist will assist in managing and optimizing the operational processes within the company. This position requires excellent communication, problem-solving skills, and a keen attention to detail to ensure the smooth execution of day-to-day business activities.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide administrative support to the operations team, ensuring smooth workflow and efficiency.
 </li>
 <li>
 Assist with inventory management, order processing, and supply chain coordination.
 </li>
 <li>
 Handle customer inquiries and coordinate the resolution of operational issues.
 </li>
 <li>
 Assist in the preparation of reports and documentation for internal and external stakeholders.
 </li>
 <li>
 Process and track internal requests, ensuring all are completed in a timely manner.
 </li>
 <li>
 Perform data entry and maintain accurate records in the company&rsquo;s operational systems.
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field (or equivalent experience).
 </li>
 <li>
 1-3 years of experience in an operations support or administrative role.
 </li>
 <li>
 Strong organizational and time-management skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with ERP or CRM software.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
 </li>
 <li>
 Attention to detail and a proactive approach to problem-solving.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunities for career growth and development.
 </li>
 <li>
 A collaborative and inclusive workplace culture.
 </li>
 <li>
 Work with a passionate and supportive team.
 </li>
 </ul>
 
 
 
 
 Industry
 
 <ul>
 <li>
 Software Development
 </li>
 </ul>
 
 
 
 
 Employment Type
 
 
 Full-time
 
 
 written communication skills
 
 
 
 
</div>

English Customer Service Representative

Amazon

<div>
 
 Description
 
 
 
 Amazon Vendor Services (AVS) is a paid B2B service that aims to help strategic brands partner with Amazon.
 
 
 
 Role
 
 
 
 As a Brand Specialist, you will gain 360-degree exposure to all areas of e-commerce, owning the end-to-end relationship with your brand and advising your key account management partners as a business expert. You will define and implement tailor-made action plans to boost your brands&rsquo; performance, monitor success metrics on a daily basis, and ensure the brand&rsquo;s experience of the AVS service is at the highest level. Collaborating with key retail functions such as Vendor Management, Supply chain management, Finance and Marketing, your role will focus on five crucial business areas:
 
 
 <ul>
 <li>
 Business Advice: Identify opportunities based on deep data analysis and provide recommendations to improve sales and margin.
 </li>
 <li>
 Selection: Help grow selection by managing the launch of new products and improving discoverability.
 </li>
 <li>
 Availability: Drive supply-chain operational excellence by reducing costs, defects, lead times, and by managing stock in our fulfillment center.
 </li>
 <li>
 Traffic: Provide recommendations for the brand&rsquo;s marketing and advertising campaigns to promote new products/increase traffic or conversion
 </li>
 <li>
 Conversion: Plan and implement promotional activities and improve the customer journey on Amazon through enhanced content on detail pages.
 
 
 </li>
 </ul>
 Could you embrace the challenge of being a Brand Specialist at Amazon? Join us and from day one you will grow professionally, developing a unique set of skills through continuous training and strong partnership with your team, peers and stakeholders across different functions. Being a brand specialist is the starting point to accelerating your professional growth within a global leader in e-commerce. Come build the future with us!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of account management, project or program management or buying experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience using analytical specific tools such as Google Analytics, SQL or HTML
 </li>
 <li>
 Speak, write, and read fluently in Arabic
 </li>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in process improvement
 </li>
 <li>
 Experience managing large amounts of data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3181573
</div>

Brand Specialist Books, AVS EMS Books

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Type: Full-time
 
 
 Remote job
 
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 </ul>
 <li>
 </li>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

PetroApp | بتروآب

<div>
 
 Role Overview
 
 
 
 As a Senior Talent Acquisition Specialist for the Commercial division at PetroApp, you will play a critical role in driving our hiring efforts for sales, marketing, and business development positions. Your focus will be on attracting top talent to meet the evolving needs of our commercial operations, ensuring that we build a high-performing team that aligns with our strategic goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement tailored recruitment strategies to attract top commercial talent across various functions, including sales, customer success and others
 </li>
 <li>
 Conduct comprehensive candidate sourcing, screening, and interviewing processes to select candidates who fit our organizational culture and meet our hiring requirements
 </li>
 <li>
 Collaborate closely with hiring managers to understand their specific talent needs and create effective job descriptions and candidate profiles
 </li>
 <li>
 Enhance the candidate experience by providing ongoing communication and feedback throughout the recruitment process
 </li>
 <li>
 Utilize data-driven insights to monitor recruitment metrics, advising on hiring strategies and trends to optimize the recruitment process
 </li>
 <li>
 Build and maintain a talent pipeline, keeping potential candidates engaged for current and future opportunities
 </li>
 <li>
 Track and report on key recruitment metrics (Time-to-fill, Cost-per-hire, Sourcing channel effectiveness)
 </li>
 <li>
 Background commercial and B2B is a must
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Human Resources, or a related field
 </li>
 <li>
 5+ years of experience in Talent Acquisition; proven experience in B2B companies is highly preferred
 </li>
 <li>
 Strong understanding of recruitment best practices and candidate assessment techniques
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build relationships at all organizational levels
 </li>
 <li>
 Proficiency in using ATS and HR software tools
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple openings simultaneously
 </li>
 <li>
 Strong analytical skills to interpret recruitment data and make informed decisions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Performance Bonus
 </li>
 <li>
 Medical Insurance.
 </li>
 </ul>
</div>

Senior Talent Acquisition Specialist

Explore 414+ Customer success specialist in Cairo this March. Find roles across top companies and apply now to boost your career.