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business development specialist Jobs in Cairo

business development specialist

customer service consultant Jobs in Cairo

customer service consultant

customer success specialist

Kadorf.com

<div>
 
 About Us
 
 
 Kadorf.com, a leading platform in Dubai with operational support in Cairo, specializes in wholesale for branded consumer electronics, providing a top-tier B2B experience. Our team is committed to excellence in customer service and satisfaction.
 
 
 
 
 
 Role Summary
 
 
 We are seeking a Customer Success Specialist to join our dynamic team in New Cairo. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our services. You will proactively engage with customers, providing tailored solutions and fostering long-term relationships to guarantee satisfaction and loyalty.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Assist new customers in understanding and utilizing our products to ensure a smooth onboarding experience. Provide ongoing support to ensure they are maximizing the value of our services.
 </li>
 <li>
 Regularly engage with customers to monitor their success, identify opportunities to enhance their experience, and address any challenges they face.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a timely and professional manner, collaborating with internal teams to resolve any issues.
 </li>
 <li>
 Build strong, long-term relationships with customers, focusing on retention and increasing customer satisfaction through personalized interactions and solutions.
 </li>
 <li>
 Gather customer feedback and share insights with internal teams to contribute to product and service enhancements.
 </li>
 <li>
 Monitor key customer success metrics to assess customer satisfaction and engagement, providing insights and recommendations to improve the customer experience.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Proven experience in customer service, account management, or a related field, ideally in consumer electronics or retail.
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 </li>
 <li>
 Excellent problem-solving abilities and a proactive approach to customer satisfaction.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced, dynamic environment.
 </li>
 <li>
 Strong organizational skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in English (written and spoken) is required.
 </li>
 <li>
 Previous experience in customer success or account management is a plus.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 At Kadorf.com, you&rsquo;ll be part of a dedicated team focused on redefining the B2B wholesale experience for consumer electronics. This role offers growth potential and the opportunity to contribute to an innovative and customer-centered company.
 </li>
 </ul>
</div>

Customer Success Specialist

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Foodics

<div>
 
 Who Are We❓
 
 
 
 
 We Are Foodics
 
 ! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Manage a portfolio of :500 accounts
 </li>
 <li>
 Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal
 </li>
 <li>
 Guide customers through the renewal process, addressing common objections and barriers
 </li>
 <li>
 Investigate and understand churn reasons such as business closure or dissatisfaction with service
 </li>
 <li>
 Collaborate cross-functionally to solve product or support-related concerns when they affect retention
 </li>
 <li>
 Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce
 </li>
 <li>
 Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies
 </li>
 <li>
 Meet or exceed individual and team churn reduction targets
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 2-4 years of experience in customer retention, inside sales, renewals, or customer success
 </li>
 <li>
 Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment
 </li>
 <li>
 Strong communication and objection-handling skills
 </li>
 <li>
 Ability to manage high volumes of accounts with precision and empathy
 </li>
 <li>
 Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently
 </li>
 <li>
 Analytical mindset with the ability to spot trends and propose process improvements
 </li>
 <li>
 Self-motivated, organized, and resilient in a fast-paced, metric-driven team
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Retention Specialist

51Talk Headquarters

<div>
 
 
 About Us
 
 
 
 
 51Talk
 
 is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that&rsquo;s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students&rsquo; lives.
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 Customer Success Manager
 
 who is passionate about driving student success and leading high-performing teams. In this role, you will ensure strong
 
 student engagement through course consumption
 
 and support business growth through
 
 referrals (leads and conversion)
 
 .
 
 
 
 
 
 This is a
 
 performance-driven management role
 
 , where success will be measured by your ability to improve team engagement metrics and achieve KPIs.
 
 
 
 
 
 
 
 
 🌟
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and coach a team of
 
 Class Mentors
 
 to achieve monthly KPIs in course consumption rate and referral targets.
 </li>
 <li>
 Ensure customers stay active in their learning journey by increasing class attendance and engagement.
 </li>
 <li>
 Develop initiatives to boost referral leads and conversion from existing customers.
 </li>
 <li>
 Track and analyze team performance data, providing regular feedback and action plans.
 </li>
 <li>
 Collaborate with senior management to align team goals with company business objectives.
 </li>
 <li>
 Conduct training and performance reviews to strengthen the team&rsquo;s operational and sales capability.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 5 years of experience in customer success, or education-related roles, with at least 1 year in a managerial or supervisory position.
 </li>
 <li>
 Strong command of
 
 English &amp; Arabic
 
 , both spoken and written.
 </li>
 <li>
 Proven track record of achieving performance targets (course consumption, referrals, or similar KPIs).
 </li>
 <li>
 Strong leadership, coaching, and motivational skills.
 </li>
 <li>
 Excellent communication and interpersonal skills, able to influence both team members and clients.
 </li>
 <li>
 Data-driven, results-oriented, and adaptable to a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive KPI incentives.
 </li>
 <li>
 Comprehensive training and continuous support to ensure your success.
 </li>
 <li>
 Clear career growth path into senior management roles.
 </li>
 <li>
 Opportunity to work in a
 
 fast-growing international EdTech company
 
 .
 </li>
 </ul>
 
 
</div>

Customer Success Manager

LSEG

<div>
 LSEG is rapidly growing its footprint in Egypt to maintain Data &amp; Analytics business across EMEA region.
 
 
 We are opening the hiring of Sales Operations team in Cairo to build a strong talent pool for the hiring in Q4, 2025.
 
 
 
 Key Responsibilities
 
 
 
 Manage diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner.
 
 
 Manage assigned strategic projects across an assigned account book on a proactive basis
 
 
 Demonstrate deep understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Uphold exceptional quality and efficiency standards in all transactions.
 
 
 Fostering team growth and learning.
 
 
 Engage in dialogue about system and process improvements.
 
 
 Communicate effectively with all organization levels to address delays.
 
 
 Collaborate to fulfil customer needs and ensure equitable service delivery.
 
 
 Partner with a global clientele and colleagues, embracing diverse perspectives.
 
 
 Maintain and enhance the accuracy and accessibility of customer data.
 
 
 Adhere to financial controls and policies, managing third-party data responsibly.
 
 
 
 Qualifications And Experience Required
 
 
 
 2-4 years of experience in a sales operation, deal desk, customer success, or commercial support role.
 
 
 Proficiency in using Salesforce and workflow systems.
 
 
 Strong understanding of contract handling, account data management, and business processes.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Relationship building skills
 
 
 Superior interpersonal skills, ability to use a variety of technology with a high level of proficiency
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Ability to collaborate with other teams
 
 
 
 Scope of Impact
 
 
 
 Provide support and services that influence outcomes within our operations.
 
 
 Utilize established practices to achieve shared goals.
 
 
 Foster clear communication and mutual understanding.
 
 
 Encourage problem-solving approaches that consider diverse team and client needs.
 
 
 
 What We Offer
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Operations Associate (Talent Pool)

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 KEY ACCOUNTABILITIES
 
 
 <ul>
 <li>
 Required performance that is consistently strong and meets all targets at the set standards and TAT.
 </li>
 <li>
 Increase the activation, retention rates on covered cards portfolio
 </li>
 <li>
 Proactively contacting new cardholders to proceed for cards activation and ensure a smooth and efficient experience.
 </li>
 <li>
 Promoting the benefits and features of the covered card to encourage early and regular usage by the new cardholder
 </li>
 <li>
 Contacting the voluntary closure requests and communicating personalized retention offers that cater to the specific needs and preferences of, encouraging them to retain their card.
 </li>
 <li>
 Documenting customer interactions and retention efforts to maintain accurate records and track the effectiveness of various retention strategies
 </li>
 <li>
 Identify opportunities to cross-sell add-on products such as Easy Payment Plan (EPP), Cash On Call (COC), Balance Transfer (BT), Supplementary Cards and Insurance services.
 </li>
 <li>
 Present relevant offers to cardholders based on their needs and preferences
 </li>
 <li>
 Address customer inquiries, concerns, and complaints promptly through outbound calls and effectively, striving for first-call resolution and ensuring a positive customer experience.
 </li>
 <li>
 Monitor customer accounts and lifecycle events, such as account upgrades, credit limit changes to proactively intervene and address customer needs.
 </li>
 <li>
 Maintain up-to-date knowledge of card products, services, and industry trends to effectively communicate value propositions and address customer inquiries.
 </li>
 <li>
 Ability to adapt to rapidly changing conditions; handling differences; demonstrating initiative, drive persistence and involvement in work
 </li>
 <li>
 Consider performance under pressure and handling of variety of assignments
 </li>
 </ul>
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor degree
 </li>
 <li>
 
 Experience:
 
 0-3 years&rsquo; work experience
 </li>
 </ul>
 
 
 
 Generic Skills:
 
 
 
 <ul>
 <li>
 V. Good communication skills
 </li>
 <li>
 Good responsiveness and problem solving skills
 </li>
 <li>
 Good Analytical &amp; Negotiation skills
 </li>
 <li>
 Results orientation skills
 </li>
 <li>
 Microsoft Office
 </li>
 </ul>
</div>

Customer Life Cycle Officer (CLCU)

Velents.ai

<div>
 حلول فيلينتس بالذكاء الاصطناعي تخدم أكثر من 5 وزارات حكومية في المملكة العربية السعودية والكثير من الشركات الكبيرة والناشئة في مختلف القطاعات مثل مجالات التوظيف، التعليم، تطوير الموظفين، تأهيل الطلاب، خدمة العملاء، المبيعات، وغيرها. وذلك من خلال تطوير واجهات برمجة التطبيقات مثل المحادثات التفاعلية مع الذكاء الاصطناعي، تحويل الصوت والفيديو إلى نص، .تحليل الفيديو، قراءة ومطابقة المستندات، اختبارات المهارات، ونظام مكافحة الغش. والمزيد والمزيد.. تعرف أكثر على حلول فيلينتس بالذكاء الاصطناعي من خلال موقعنا
 
 
 
 Position Overview
 
 
 
 We're looking for a Technical Account Manager (TAM) with a strong background in APIs and client relationship management. This role involves guiding clients through API integrations, ensuring seamless implementation, and serving as the primary technical liaison between clients and our internal teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Client Onboarding &amp; Integration: Lead the technical onboarding process for new clients, ensuring smooth API integration and adoption.
 </li>
 <li>
 Technical Consultation: Provide expert guidance on API functionalities, best practices, and integration strategies tailored to client needs.
 </li>
 <li>
 Issue Resolution: Act as the primary point of contact for technical inquiries, troubleshooting issues, and coordinating with internal teams to resolve challenges promptly.
 </li>
 <li>
 Feedback Loop: Gather client feedback on API performance and relay insights to product and engineering teams for continuous improvement.
 </li>
 <li>
 Documentation &amp; Training: Develop and maintain comprehensive API documentation and deliver training sessions to client teams as needed.
 </li>
 <li>
 Relationship Management: Build and nurture long-term relationships with clients, understanding their evolving needs and ensuring satisfaction with our API solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 3+ years of experience in a technical account management or similar client-facing technical role.
 </li>
 <li>
 Proficiency in RESTful APIs, JSON, and webhooks.
 </li>
 <li>
 Familiarity with tools like Postman, Swagger, or similar API testing platforms.
 </li>
 <li>
 Strong problem-solving skills and the ability to troubleshoot complex technical issues.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
 </li>
 <li>
 Experience working in a SaaS environment is a plus.
 
 
 </li>
 </ul>
 
 Why Join Velents.ai?
 
 
 
 <ul>
 <li>
 Be part of a forward-thinking company that's transforming the hiring landscape with AI.
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Laptop Allowance
 </li>
 <li>
 Collaborate with a dynamic and diverse team passionate about innovation.
 </li>
 <li>
 Enjoy a flexible work environment that supports professional growth and development.
 </li>
 <li>
 Competitive compensation package with benefits.
 </li>
 </ul>
</div>

Customer Success / API Solutions

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