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Concentrix

<div>
 
 Job Title
 
 
 
 English - Customer Acquisition Specialist
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

English - Customer Acquisition Specialist

Aqarmap Egypt

<div>
 
 Key Responsibilities:-
 
 
 
 <ul>
 <li>
 Own and manage a portfolio of B2B clients (brokers, developers, agencies) from onboarding to renewal that will be managed by a team of account mangers.
 </li>
 <li>
 Lead structured onboarding and ensure fast time-to-value for new customers.
 </li>
 <li>
 Drive customer retention, contract renewals, and long-term account growth.
 </li>
 <li>
 Identify, pitch, and close upsell and cross-sell opportunities (higher packages, premium leads, data products, AI tools, co-branding solutions).
 </li>
 <li>
 Monitor customer performance and ROI in terms of Lead volume &amp; quality, CPL &amp; conversion trends, Product usage &amp; engagement.
 </li>
 <li>
 Conduct regular business reviews with clients and senior stakeholders.
 </li>
 <li>
 Act as a strategic advisor to clients, aligning Aqarmap&rsquo;s solutions with their growth objectives.
 </li>
 <li>
 Increase product adoption and ensure customers are fully utilizing available features.
 </li>
 <li>
 Proactively manage risks and prevent churn before contract end.
 </li>
 <li>
 Collect structured customer feedback and share insights with Product, Sales, Marketing, and Management.
 </li>
 <li>
 Collaborate closely with Sales on expansion and renewal opportunities.
 </li>
 <li>
 Maintain accurate CRM records, forecasts, and account plans.
 </li>
 <li>
 Represent the voice of the customer inside the organization.
 
 
 </li>
 </ul>
 
 Requirements:-
 
 
 
 <ul>
 <li>
 3&ndash;6+ years of experience in B2B Customer Success, Account Management, or Client Services.
 </li>
 <li>
 Proven track record in retention, renewals, and revenue expansion.
 </li>
 <li>
 Experience in subscription, SaaS, marketplace, media, or digital platforms.
 </li>
 <li>
 Strong commercial mindset with negotiation and closing skills.
 </li>
 <li>
 Data-driven and comfortable analyzing performance metrics and ROI.
 </li>
 <li>
 Excellent communication, presentation, and relationship-management skills.
 </li>
 <li>
 Ability to manage senior stakeholders and decision-makers.
 </li>
 <li>
 Highly organized, proactive, and solution-oriented.
 </li>
 <li>
 Comfortable working in a fast-paced, growth environment.
 </li>
 <li>
 Experience in real estate, proptech, or B2B marketplaces is a strong advantage.
 </li>
 </ul>
</div>

Customer Success Manager

GE Vernova

<div>
 
 Job Description Summary
 
 
 
 Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
 
 
 
 Job Description
 
 
 
 
 What will you do:
 
 
 
 <ul>
 <li>
 Delivers customer satisfaction by managing project delivery with quality and ensuring timely and satisfactory resolution of customer concerns and issues
 
 
 </li>
 <li>
 Performs application installation, configuration, customization, and upgrades to implement APM solutions in line with functional requirements and design; provides technical support for APM projects
 
 
 </li>
 <li>
 Updates standard system architecture based on customer-specific needs and develops technical design specifications while leveraging product capabilities, driving standardization, minimizing customization, and maximizing reuse of existing solutions
 
 
 </li>
 <li>
 Applies full-cycle quality management practices (defect management, test management, and requirement management) in line with standard industry processes
 
 
 </li>
 <li>
 Creates work breakdown structures and provides effort estimates for standard technical activities
 
 
 </li>
 <li>
 Gathers requirements by engaging stakeholders, understanding business processes, and documenting them in a structured manner
 
 
 </li>
 <li>
 Collaborates with cross-functional teams including Project Managers, Services Consultants, Product Development, Commercial teams, customers, and partners/integrators to scope application changes and follow change management processes
 
 
 </li>
 <li>
 Engages throughout the full project lifecycle, contributing to design and functionality decisions to ensure alignment with budget, timelines, and customer expectations
 
 
 </li>
 </ul>
 
 What Will You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or software engineering or a relevant field from an accredited university or college.
 
 
 </li>
 <li>
 Minimum 5 years&rsquo; experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations.
 
 
 </li>
 <li>
 Software skills in software analysis, design, methodology, and architecture
 
 
 </li>
 <li>
 Programming experience in software development with Microsoft Visual Studio / Development tools.
 
 
 </li>
 <li>
 Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures.
 
 
 </li>
 <li>
 Experience with basic database administration like Restoring, Backup for both SQL and Oracle.
 
 
 </li>
 <li>
 Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects.
 
 
 </li>
 <li>
 Strong spoken and written English language skills.
 
 
 </li>
 <li>
 Familiar in utilizing Lean methodology.
 
 
 </li>
 <li>
 Must be willing to travel within the EMEA region to work closely with our customers.
 
 
 </li>
 </ul>
 
 What Will Make You Stand Out
 
 
 
 <ul>
 <li>
 Demonstrated ability to learn new software development practices, languages, and tools
 
 
 </li>
 <li>
 Prior experience with GE Digital APM implementation / development is a plus
 
 
 </li>
 <li>
 Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus.
 
 
 </li>
 <li>
 Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus.
 
 
 </li>
 <li>
 AWS Certified Cloud Practitioner is a plus.
 
 
 </li>
 <li>
 Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting project execution.
 
 
 </li>
 <li>
 Excellent complex problem solving and analytical skills
 
 
 </li>
 <li>
 Work independently as well as part of the team.
 
 
 </li>
 <li>
 Fosters a strong working relationship with customers in order to generate a clear understanding of their needs and concerns; possesses ability to think from clients&rsquo; perspective.
 
 
 </li>
 <li>
 Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present. Implements clean, concise solutions that address the requirements.
 
 
 </li>
 <li>
 Can work independently and respect the guidance of the business ethics and culture acting with humility with all colleagues, leading contractors and providing guidance to junior colleagues.
 
 
 </li>
 </ul>
 
 Benefits Available To You
 
 
 
 GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)
 
 
 <ul>
 <li>
 Our compensation &amp; benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
 
 
 </li>
 <li>
 A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
 
 
 </li>
 <li>
 GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
 
 
 </li>
 </ul>
 
 Inclusion &amp; Diversity
 
 
 
 At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an
 
 inclusive
 
 
 culture
 
 , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Senior Services Engineer

Teleperformance Global Services

<div>
 
 Company Description
 
 
 🚀 Join
 
 Teleperformance (TP) &ndash;
 
 
 A global leader in customer experience and digital business services, delivering world-class support to top international brands, with strong career growth opportunities and a dynamic work environment.
 
 
 ✈️
 
 Now Hiring: Airline Reservations &amp; Support Agent
 
 
 📍 Location: New Cairo
 
 🕒 Full-time | On-site
 
 
 💼
 
 What You&rsquo;ll Do:
 
 
 Assist customers with flight bookings and reservations
 
 Provide personalized travel solutions
 
 Handle inquiries via calls, emails, and tickets
 
 Resolve issues efficiently while delivering excellent customer service
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 Strong English communication skills
 
 Customer-focused mindset with problem-solving abilities
 
 Flexibility to work rotational shifts
 
 
 💰
 
 What You&rsquo;ll Get:
 
 
 Salary up to 18K EGP (including KPIs)
 
 Transportation provided
 
 Multi-channel experience (Voice / Email / Tickets)
 
 Career growth in a multinational environment
 
 
 ✨ A great opportunity for fresh graduates and job seekers ready to grow!
</div>

Customer Success Advisor – airline (English account )

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Liaising between consultant and Patient
 </li>
 <li>
 Answering calls with professionalism and high quality
 </li>
 <li>
 Replying to queries and emails in a timely manner
 </li>
 <li>
 Medical admin Work (filling forms &ndash; scan requests-surgery bookings)
 </li>
 <li>
 Forwarding patients queries to consultant and aiding patients as much as they could
 </li>
 <li>
 Point of intersection between patient, hospital and consultant
 </li>
 <li>
 Arranging consultant diary according to consultant preference
 </li>
 <li>
 Replying to consultant emails and queries in a timely manner
 </li>
 <li>
 Matching clinics between hospitals and practice management database
 </li>
 <li>
 Booking and canceling patients appointments
 </li>
 <li>
 Arranging surgery for patients
 </li>
 <li>
 Adding new patient&rsquo;s info on Practice Management System (Compucare).
 </li>
 <li>
 Following up on patient&rsquo;s treatment plans with no Delays
 </li>
 <li>
 Arranging for patient scans
 </li>
 <li>
 Overseeing sending referrals for patients from consultant
 </li>
 <li>
 Invoicing for surgeries and services provided by consultant.
 </li>
 <li>
 Adding and canceling clinics.
 </li>
 <li>
 Settling payment with self-pay patients (before service)
 </li>
 <li>
 Sending trust pilot reviews invitations
 </li>
 <li>
 Adhere to workplace rules and codes of conduct
 </li>
 <li>
 Complying to line manager in work related tasks and instructions
 </li>
 <li>
 Chasing appointment authorization code
 </li>
 <li>
 Chasing embassies for logs.
 </li>
 <li>
 Updating subject lines and invoice logs to ensure smooth invoicing process
 </li>
 <li>
 Follow operational processes to avoid mistakes, delays and errors
 </li>
 <li>
 Complying with the line manager in work-related tasks and instructions
 </li>
 <li>
 Other duties within the job role as reasonably identified by the senior management team.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Fluent English speaker is a must
 </li>
 <li>
 A bachelor's degree in a related field.
 </li>
 <li>
 Previous experience as a personal assistant is preferred.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Multitasker and Customer focused
 </li>
 </ul>
 
 
 
 
 
 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 
 
 Work Location: Heliopolis, Cairo
 
 
</div>

Customer Experience Specialist - Fluent English speaker

Wurx

<div>
 
 
 Company Description
 
 
 
 Wurx, founded in 2020 , specializes in building customized websites, mobile apps, and digital strategies. We combine creativity and performance to design experiences that empower brands to stand out. Our work blends innovation with strategic insight, crafting solutions that create real impact. At Wurx, we are committed to transforming ideas into measurable success.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, remote role for a Marketing Specialist. The Marketing Specialist will be responsible for conducting market research, developing marketing strategies, enhancing communication with customers, supporting sales efforts, and ensuring excellent customer service. You will collaborate with the team to develop and implement creative campaigns to promote our digital solutions, helping brands achieve their goals through innovative outreach strategies.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Communication for building and maintaining client relationships
 </li>
 <li>
 Proven experience in Market Research and Marketing Strategy development
 </li>
 <li>
 Understanding of Sales processes and experience in supporting sales teams
 </li>
 <li>
 Customer Service expertise to ensure effective and professional client interactions
 </li>
 <li>
 Ability to work collaboratively in a remote environment with self-discipline and time management
 </li>
 <li>
 Bachelor's degree in Marketing, Business Administration, or a related field
 </li>
 <li>
 Experience in the digital or tech industry is a plus
 </li>
 <li>
 Proficiency in digital tools and marketing analytics is an advantage
 </li>
 </ul>
</div>

Marketing Specialist

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 Architects create designs for new construction projects, alterations and redevelopments. They use their specialist construction knowledge and high-level drawing skills to design buildings that are functional, safe, sustainable, and aesthetically pleasing
 
 
 
 
 
 
 Main responsibilities:
 
 
 <ul>
 <li>
 Liaise with Landlords, developers, Development department and establish project design parameters
 </li>
 <li>
 Prepare conceptual designs, elevations, and perspective and obtain internal approval from OPS and Regional Manager.
 </li>
 <li>
 Prepare Detailed drawings and obtain franchisors and Landlord&rsquo;s approval.
 </li>
 <li>
 Liaise with Project Manager and ensure project is executed as per drawings, and specifications, by making requisite site visit.
 </li>
 <li>
 Prepare Final Audit after completion with specific emphasis on execution
 </li>
 <li>
 Preparing furniture and stainless-steel order list.
 </li>
 <li>
 Handling sites follow up - if redesign is required / any missing data is required.
 </li>
 <li>
 Monitor and audit work carried out by contractors to ensure that it is of the required standard.
 </li>
 <li>
 Reporting weekly progress and providing assistant manager with submission dates and approvals
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, major architecture
 </li>
 <li>
 Minimum 3-5 years of experience in architecture preferably in the same or like industry, i.e., Restaurants, Retail, Hospitality
 </li>
 <li>
 Specialist in 3D Concept presentations using Sketchup, 3D Studio Max for Architectural and Interior Design works.
 </li>
 <li>
 IT Skills &ndash; MS Office, AutoCAD, 2D technical package, 3D Studio Max is a must
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Excellent time management skills with a proven ability to meet deadlines.
 </li>
 </ul>
 
 
</div>

Design Architect

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