customer success manager Jobs in New York

customer success manager

learning experience specialist Jobs in New York

learning experience specialist

customer success specialist

Informa

<div>
 Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We&rsquo;re combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.
 
 
 Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.
 
 
 
 Job Description
 
 
 
 
 This role is based in our New York office
 
 
 
 We're looking for a dynamic Customer Success Specialist to join our Black Hat team. In this role, you'll deliver exceptional support to our event and digital media clients throughout their journey with us - from initial sale through event execution and beyond.
 
 
 As part of the Cybersecurity Vertical at Informa Festivals, you'll manage comprehensive client relationships while providing our premium service experience, ensuring maximum value realization and long-term partnership success.
 
 
 
 Responsibilities:
 
 
 
 
 Client Management
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients from post-sale through event completion
 </li>
 <li>
 Lead sponsors through the event lifecycle, including onboarding calls, platform demos, and educational webinars
 </li>
 <li>
 Build positive, trust-based relationships through proactive outreach and consistent client touchpoints, advising them on how to maximize their presence and ROI
 </li>
 <li>
 Oversee complete customer relationships including onboarding, implementation, adoption, and handoff to sales for rebook
 
 
 </li>
 </ul>
 
 Event Delivery
 
 
 
 <ul>
 <li>
 Manage exhibitor portal (EV2) and provide technical support to ensure current sponsor data
 </li>
 <li>
 Provide key details on event operations, including deliverables and deadlines
 </li>
 <li>
 Track all client deliverables using internal systems and ensure timely adoption
 </li>
 <li>
 Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
 </li>
 <li>
 Manage comprehensive client experience during on-site events, serving as their advocate and primary support
 </li>
 <li>
 Ensure timely and accurate distribution of event leads and post-event analytics
 </li>
 <li>
 Conduct post-event reviews and gather feedback to drive continuous improvement
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Document all client interactions comprehensively in Salesforce with detailed notes and next steps
 </li>
 <li>
 Maintain accurate reporting of deliverables
 </li>
 <li>
 Partner with Event Operations to deliver premium service
 </li>
 <li>
 Collaborate with Sales teams on rebook programs and renewal opportunities
 </li>
 <li>
 Develop and maintain client success plans with clear objectives and measurable outcomes
 </li>
 <li>
 Identify and escalate client issues promptly while working toward resolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2-3 years' experience in Account Management or Customer Support
 </li>
 <li>
 Experience in B2B events (preferred)
 </li>
 <li>
 Proficiency with CRM systems, preferably Salesforce
 </li>
 <li>
 Experience with customer communications via email, webinars, and one-to-one interactions
 </li>
 <li>
 Proven experience in quality control environments, focusing on accurate delivery, reporting and program reconciliation
 </li>
 <li>
 Ability to partner with and influence various internal and external stakeholders
 </li>
 <li>
 Exceptional written and verbal communication skills and presentation abilities
 </li>
 <li>
 Excellence in cross-departmental collaboration and project management
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Proven ability to work independently and lead strategic customer initiatives
 </li>
 <li>
 Ability to manage multiple client relationships simultaneously while maintaining high service standards
 </li>
 <li>
 Thrives in fast-paced environments and adapts quickly to changing priorities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you&rsquo;re not spending time together in one of our offices or other workplaces &ndash; like at an Informa event &ndash; you get the flexibility and support to work from home or remotely.
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 Our benefits include:
 
 
 <ul>
 <li>
 Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
 </li>
 <li>
 Broader impact: take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programs
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 
 
 </li>
 </ul>
 The salary range for this role is $60,000 - $70,000 based on experience.
 
 
 This posting will automatically expire on February 4, 2026.
 
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 See how Informa handles your personal data when you apply for a job here.
</div>

Customer Success Specialist

DualEntry

<div><h2 class="jobSectionHeader">About DualEntry</h2>
Founded in 2024, DualEntry is one of NYC&rsquo;s fastest-growing AI startups.
DualEntry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away busywork and fuel their growth with powerful reporting and insights. We&rsquo;re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past.
We operate with urgency and ownership. We move fast.<h2 class="jobSectionHeader">
Why This Role Matters Now</h2>
Since launching 18 months ago, we&rsquo;ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we&rsquo;re growing our team. Come and join us at one of NYC&rsquo;s fastest-growing startups and have an impact on our product from day one.
This is an intense, hands-on role with full ownership.
As Head of Customer Support, you&rsquo;ll build and lead the Customer Support team from the ground up (from 0 to 50+ CSMs), owning end-to-end customer outcomes, creating the CS infrastructure and playbooks, driving ERP adoption and expansion, and serving as the hands-on escalation point for critical accounts while partnering closely with Product and Engineering to shape the roadmap.
You&rsquo;ll be joining at an early and defining moment. Move at rocket speed, build the next massive ERP behemoth.<h2 class="jobSectionHeader">
Where You&rsquo;ll Create Impact</h2>
You have maximum drive to build a world-class Customer Support team from the ground up, in one of the most competitive (and archaic) B2B software industries in the world.<ul><li>
Build and lead the CS team from the ground up: Hire, coach, and develop CS specialists and managers; monitor performance, develop playbooks, tools and infrastructure to scale CS at increasingly high performance</li><li>
Own e2e customer outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you&rsquo;ve developed</li><li>
Drive ERP adoption &amp; expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and identify upsell/cross-sell opportunities</li><li>
Be the ultimate escalation point: Resolve critical issues for high-tier accounts during implementation and post-go-live; this is a hands-on leadership role</li><li>
Operationalize support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes</li><li>
Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap</li><li>
Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations</li></ul><h2 class="jobSectionHeader">
What Sets You Up for Success</h2><ul><li>
Hardcore work ethic and high agency</li><li>
You are a hands-on leader focussed on driving execution and speed</li><li>
You have seen CS teams scale from 0 to 50-100 CSMs at a high pace and the required milestones that come with different growth stages</li><li>
4+ years of experience in accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role</li><li>
ERP Implementation, finance professional services or project management leadership experience</li><li>
Experience using or implementing ERPs (e.g., NetSuite, Intacct)</li><li>
Proven ability to translate accounting requirements into system configurations and automated workflows</li><li>
Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms</li><li>
Expert Microsoft Excel/Google Sheets skills</li></ul><h2 class="jobSectionHeader">
Why You&rsquo;ll Thrive Here</h2><ul><li>
Significant equity ownership in one of the top AI companies in the world</li><li>
You&rsquo;re joining early and will grow with DualEntry</li><li>
Your feedback shapes the product directly</li><li>
High-speed culture</li><li>
High-trust environment with high expectations</li><li>
Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years</li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits
</h2><ul><li>Equity: $150,000+</li><li>
Base salary: $140,000 to $200,000</li><li>
15 PTO days + 12 public holidays</li><li>
Full medical, dental &amp; vision insurance</li><li>
Commuter benefits</li><li>
401k benefits</li><li>
On-site team culture - high collaboration, no bureaucracy</li><li>
We'll cover relocation packages and make the move exciting, not painful!</li></ul>
We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It&rsquo;s hard, it&rsquo;s intense, and it&rsquo;s the most rewarding work you&rsquo;ll ever do.
If you&rsquo;re hungry, driven, and ready to build something massive, climb aboard! 
Employment type webflow: Full-time</div>

Customer Success Manager

Mayo Clinic

<div>
 
 Why Mayo Clinic
 
 
 
 Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News &amp; World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans &ndash; to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
 
 
 
 Benefits Highlights
 
 
 
 <ul>
 <li>
 Medical: Multiple plan options.
 </li>
 <li>
 Dental: Delta Dental or reimbursement account for flexible coverage.
 </li>
 <li>
 Vision: Affordable plan with national network.
 </li>
 <li>
 Pre-Tax Savings: HSA and FSAs for eligible expenses.
 </li>
 <li>
 Retirement: Competitive retirement package to secure your future.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies.
 
 
 The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources. A high level of customer service is required to ensure timely, professional, and solution-oriented responses.
 
 
 The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance. This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution.
 
 
 The Operations Specialist is focused on core procurement activities, including&mdash;but not limited to&mdash;reviewing and processing a high volume of purchase orders to ensure the accurate and timely delivery of supplies, equipment, and services across all facilities. The role involves researching and resolving transactional discrepancies, investigating aging items identified in various reports, and collaborating closely with internal departments and suppliers to resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role.
 
 
 Additional job-related duties may be assigned by leadership as needed.
 
 
 During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
 
 
 This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
 
 
 
 Qualifications
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree AND 2 years of experience
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Associate&rsquo;s degree AND 4 years of experience
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 High School Diploma/GED AND 6 years of experience
 
 
 </li>
 </ul>
 Academic and/or professional roles must provide evidence of the following skills:
 
 
 Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships.
 
 
 Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams.
 
 
 Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution.
 
 
 Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings.
 
 
 Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations.
 
 
 Organizational Skills: Successful history of managing multiple tasks and priorities efficiently in fast-paced environments.
 
 
 Initiative &amp; Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight.
 
 
 Independence &amp; Accountability: Demonstrated success working independently and delivering results while maintaining accountability.
 
 
 Professionalism &amp; Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.
 
 
 
 Exemption Status
 
 
 
 Nonexempt
 
 
 
 Compensation Detail
 
 
 
 $31.75 - $45.01 / hour
 
 
 
 Benefits Eligible
 
 
 
 Yes
 
 
 
 Schedule
 
 
 
 Full Time
 
 
 
 Hours/Pay Period
 
 
 
 80
 
 
 
 Schedule Details
 
 
 
 M-F 7AM to 5PM
 
 
 
 Weekend Schedule
 
 
 
 n/a
 
 
 
 International Assignment
 
 
 
 No
 
 
 
 Site Description
 
 
 
 Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
 
 
 
 Equal Opportunity
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
 
 
 
 Recruiter
 
 
 
 Tavy Smalls
</div>

Operations Specialist - Supply Chain Management

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
MedTech Sales
Job Sub Function:
Technical Sales - MedTech (Commission)
Job Category:
Professional
All Job Posting Locations:
Boston, Massachusetts, United States of America, Hartford, Connecticut, United States, New Jersey (Any City), New York (Any City), Philadelphia, Pennsylvania, United States
Job Description:
We are searching for the best talent for Technical Sales Specialist to be in Northeast - New York, New Jersey, Pennsylvania, Connecticut, Massachusetts
About Surgery
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that&rsquo;s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world&rsquo;s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The MONARCH business has been on a journey this past year to transform the organization to deliver our bold ambition to become the world&rsquo;s leading endoluminal robot, enabling interventional solutions across multiple diseases.
We are seeking a dynamic and self-motivated Technical Sales Specialist to join our sales team. The ideal candidate will have a strong understanding of the Robotic Assisted Bronchoscopy and its application in the field of healthcare. This person will be responsible for providing technical support to sales representatives and customers, communicating product demonstrations, answering technical questions that arise from customers, and establishing positive relationships with potential and existing robotic assisted bronchoscopy customers.
Key Responsibilities:<ul><li>
Troubleshoot clinical and technical issues promptly, employing best practices to maintain product uptime and operational effectiveness.</li><li>
Collaborate with Regional Sales Managers and Account Managers to strategize and implement sales plans that align with organizational goals and stimulate significant growth.</li><li>
Seek, analyze, and act on customer feedback, liaising with engineering and research teams to drive product improvements and market fit.</li><li>
Offer rapid, knowledgeable responses to customer technical inquiries, showcasing problem-solving abilities and in-depth product expertise.</li><li>
Work closely with cross-functional teams, including Professional Education, Customer Success, R&amp;D, and Clinical Engineering, to foster client satisfaction and encourage repeat business.</li><li>
Lead efforts to promote adoption of our procedures and technologies within designated accounts, contributing to sales and market penetration.</li><li>
Ensure customer feedback is quickly and accurately communicated to the appropriate internal teams, expediting resolutions.</li><li>
Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance.</li><li>
Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership.</li></ul>
Qualifications:
Education:<ul><li>
Bachelor&rsquo;s degree in engineering, Robotics, or a related domain</li><li>
Higher education credentials. Hands-on experience in bronchoscopy/endoscopy procedures or similar activities.</li></ul>
Experience and Skills:
Required:<ul><li>
Minimum 5+ experience in Medtech, healthcare sales or technical roles. Demonstrated experience in medical technology, healthcare sales, or technical roles, with a focus on robotics and medical devices.</li><li>
Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context.</li><li>
Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format.</li><li>
Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment.</li><li>
Flexibility for extensive travel to meet with clients and attend industry events.</li><li>
Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress.</li></ul>
Preferred:<ul><li>
Hands-on experience in bronchoscopy/endoscopy procedures or similar activities.</li></ul>
Other:<ul><li>
Travel percentage &ndash; 80%</li><li>
Valid driver&rsquo;s license</li></ul>
Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 
 
Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. 
At Johnson &amp; Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time. 
Here&rsquo;s What You Can Expect<ul><li>
Application review: We&rsquo;ll carefully review your CV to see how your skills and experience align with the role.</li><li>
Getting to know you: If there&rsquo;s a good match, you&rsquo;ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.</li><li>
Interviews with the team: If you move forward, you&rsquo;ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.</li><li>
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.</li><li>
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.</li></ul> 
At the end of the process, we&rsquo;ll also invite you to share feedback in a short survey &mdash; your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson &amp; Johnson. We&rsquo;re excited to learn more about you and wish you the best of luck in the process! #RPONA
Required Skills:
Preferred Skills:
Business Behavior, Customer Centricity, Customer Effort Score, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection
The anticipated base pay range for this position is :
$81,000 -$120,000
Additional Description for Pay Transparency:
The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan. This position is eligible for a company car through the Company&rsquo;s FLEET program. Additional information can be found through the link below. For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits</div>

Technical Sales Specialist - Northeast (New York, New Jersey, Pennsylvania, Connecticut, Massachusetts) - Johnson & Johnson MedTech, Surgery

Sportradar

<div>Company Description 
We&rsquo;re the world&rsquo;s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. 
Job Description 
THE CHALLENGE:
We are looking for a DFS Content Specialist at Sportradar who is passionate about Daily Fantasy Sports, Fantasy Sports in general, and has experience with legal DFS apps. Sportradar is looking to invest further in resourcing this type of content across our owned and operated brands. To be clear, Sportradar does not operate any sort of DFS betting platform; the goal is to just provide information on the operating DFS apps in the US.
This DFS Content Specialist position will be required to work out of our New York office.<ul><li>
Serving as Sportradar&rsquo;s DFS content expert</li><li>
Managing the DFS content workflow and communicated priorities</li><li>
Generate and propose new, unique ideas for DFS content</li><li>
Creating DFS-focused news articles for multiple websites</li><li>
Updating revenue-focused evergreen DFS pages across multiple websites</li><li>
Keeping up with new features added to various DFS apps</li><li>
Update DFS welcome offers &amp; bonuses when appropriate</li><li>
Creating DFS how-to and strategy pages</li><li>
Working with SEO department to optimize evergreen pages</li><li>
Working with the business to optimize offers and top lists</li></ul> 
The sites with DFS sections the DFS Content Specialist will look after include: &middot; Saturday Down South &middot; Sports Betting Dime 

ABOUT YOU:<ul><li>
Knowledgeable and experience with a passion with DFS</li><li>
2 years of content optimization experience</li><li>
Strong understanding of SEO &amp; GEO</li><li>
Strong passion with online sports books or sports betting apps</li><li>
Excellent writing and editing skills</li><li>
Very strong content marketing skills</li><li>
An independent self-starter</li></ul>
OUR OFFER:<ul><li>
A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.</li><li>
Flexibility to manage your workday and tasks with autonomy.</li><li>
A balance of structure and autonomy to tackle your daily tasks.</li><li>
Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.</li><li>
Global Employee Assistance Programme.</li><li>
Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).</li><li>
Online training videos.</li><li>
Flexible working hours.</li></ul>
While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation&mdash;both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a hybrid model, with team members working in the office three days a week to build relationships, exchange ideas, and grow together.
OUR RECRUITMENT PROCESS:<ul><li>
Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.</li><li>
Technical Interviews: Meet with the Hiring Manager to dive into your solution, as also discuss team fit.</li><li>
Onsite Interview: Meet with the local team and tour our local office for a final meet and greet.</li><li>
Finals Steps: Receive feedback and, if successful, an offer!</li></ul>
Pay Range: $55K- $70K 
Additional Information<div></div> 
Sportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) &ndash; we believe skills evolve over time. If you&rsquo;re willing to learn and grow with us, we invite you to join our team!</div>

Content Specialist - DFS

SKYZ US LLC

Location: One World Trade Center, NY285 Fulton Street, New York, NY 10007Employment Type: Full-Time, in-person (three-month probationary period may apply; contract-based arrangements may be considered)Application Deadline: Until the position is filled※ Please apply by emailing directly to us (see below). Thank you.About SKYZ US, LLCWe build systems that grow companies.Where Marketing, Development, and Consulting operate as one.Most companies still treat lead generation, tech infrastructure, and intake as separate silos. SKYZ breaks those barriers.By blending high intent marketing, custom CRM architecture, and data driven intake optimization, we create a unified growth engine that captures, tracks, and converts every opportunity&mdash;from the first click to the signed retainer.To learn more about our firm, please visit our website at https://www.skyz-group.comJob DescriptionWe are seeking a results-driven and experienced Legal SEO Specialist, who reports to the IT Department, to lead and execute SEO strategies that will strengthen our digital presence and support our continuous expansion in the legal market.If you are seeking exceptional growth opportunities with SKYS US, please apply by sending your resume, cover letter, expected salary, work authorization/visa status and earliest start date to mkt@skyz-group.com Only shortlisted candidates will be contacted.Key Responsibilities<ul><li>Technical SEO: Optimize site speech and usability for search engines, including improving Core Web Vitals (FCP, LCP, INP, FID, CLS).</li><li>On-SERP SEO: Implement and manage structured data for enriched snippet visibility on search results.</li><li>On-Page SEO: Research and implement strategies to improve keyword rankings, meta tags, headers, and content structure.</li><li>Off-Page SEO: Develop and manage backlink strategies, monitor link quality, and disavow harmful links.</li><li>SEO Analytics &amp; Reporting: Utilize Google Analytics, Google Search Console, Google Tag Manager, and other relevant tools to track performance and provide insights.</li><li>Performance Evaluation: Monitor and report on the effectiveness of SEO strategies and related ad campaigns.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or higher in Marketing, Communications, Business, Computer Science, or a related field.</li><li>2+ years of hands-on SEO experience in a digital marketing agency or in-house marketing team</li><li>Strong knowledge of SEO tools (e.g., Ahrefs, SEMrush, Moz, Screaming Frog).</li><li>Excellent written and verbal communication skills.</li><li>Experience working collaboratively with cross-functional teams, including developers, designers, and content creators.</li></ul>Preferred Qualifications<ul><li>Knowledge in mathematics, statistics, or data science.</li><li>Practical experience with frontend frameworks like Next.js or other JavaScript-based environments.</li><li>Proven success in improving Core Web Vitals scores (FCP, LCP, INP, FID, CLS).</li><li>Hands-on experience implementing structured data using JSON-LD or microdata.</li><li>Strong grasp of SEO industry trends, algorithm updates, and emerging tools.</li><li>Proficiency in data visualization and business intelligence tools (e.g., Looker, Power BI, Tableau).</li><li>Experience in legal or professional services industries is a plus.</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities for professional and career development.</li></ul>Salary information: $40,000~(Adjustments based on skills, experience and performance.)※ Please indicate your desired salary in your application email.How to ApplyPlease send your resume, cover letter, expected salary, visa status/work authorization and earliest start date to mkt@skyz-group.com For the email subject line, please include &ldquo;NY SEO Specialist &ndash; [Your Name].&rdquo; Only shortlisted candidates who provided all the requested information will be contacted.Job Type: Full-timePay: From $40,000.00 per yearBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

SEO Specialist

Mintz Group

<div><h3 class="jobSectionHeader">Marketing Specialist &ndash; Content &amp; Go-to-Market Support</h3><h3 class="jobSectionHeader">
Discover Mintz Group</h3>
At Mintz Group, we specialize in uncovering the truth. For over 30 years, we have provided top-tier investigative services to help our clients make informed decisions, mitigate risks, and seize opportunities. Our services span background checks, executive diligence, asset tracing, and internal investigations, conducted by a dedicated team of over 250 investigators across 12 offices worldwide.<ul><li>
Why Join Us?</li><li>
Global Impact: Work with a firm that conducts over 10,000 investigations annually in more than 130 countries, making a significant impact on a global scale.</li><li>
Expert Team: Join a team of professionals who are leaders in the field, bringing together diverse expertise across industries.</li><li>
Growth Opportunities: Be part of a dynamic environment that offers continuous learning and career advancement opportunities.</li><li>
Innovative Culture: Thrive in a culture that encourages innovation, excellence, and collaboration, ensuring that we stay ahead in the industry.</li></ul>
Be part of a firm that is dedicated to delivering factual, reliable, and actionable intelligence, contributing to the success and security of our clients.
What&rsquo;s This Role About?
We&rsquo;re seeking a dynamic Marketing Specialist to join our marketing team at Mintz Group. Reporting to the Chief Commercial Officer and based out of our Washington, DC or New York office, the Marketing Specialist will play a key role in executing go-to-market strategies across print, digital, and event channels. This role combines creative copywriting with hands-on marketing execution, supporting campaigns that drive brand awareness, client acquisition, and engagement.
What are Your Key Responsibilities?
Content Development:<ul><li>
Write compelling copy for digital and print assets, including web pages, email campaigns, brochures, social media, and thought leadership pieces.</li><li>
Ensure messaging aligns with brand voice and go-to-market priorities</li></ul>
Campaign Support:<ul><li>
Assist in planning and executing integrated marketing campaigns across sectors and services.</li><li>
Collaborate with sales and product teams to develop targeted content for pipeline acceleration.</li></ul>
Digital Marketing:<ul><li>
Support website updates, SEO optimization, and social media engagement.</li><li>
Coordinate with design resources to produce visually impactful marketing materials.</li></ul>
Event &amp; Conference Support:<ul><li>
Manage logistics and marketing collateral for conferences, webinars, and client events.</li><li>
Develop pre- and post-event communication plans to maximize ROI.</li></ul>
General Marketing Activities:<ul><li>
Maintain marketing calendars and ensure timely delivery of assets.</li><li>
Track campaign performance and assist with reporting and analytics.</li></ul>
What Makes You a Great Fit:<ul><li>
Education &amp; Marketing Foundation: Bachelor&rsquo;s degree in Marketing, Communications, or a related field, with 2+ years of hands-on marketing experience.</li><li>
Copywriting &amp; Content Expertise: Strong copywriting skills with the ability to craft compelling messaging for both print and digital channels.</li><li>
Marketing Tools &amp; Platforms: Familiarity with marketing automation tools, CRM systems, and social media platforms to support campaign execution and performance tracking.</li><li>
Project Management &amp; Organization: Excellent organizational skills with the ability to manage multiple projects simultaneously in a fast-paced environment.</li><li>
Collaboration &amp; Communication: Strong interpersonal skills and a proven ability to collaborate effectively across teams and departments.</li><li>
Creative Storytelling &amp; Strategy: A creative storyteller who pairs innovative ideas with a strategic, results-driven mindset.</li><li>
Versatility &amp; Execution: Comfortable shifting between content creation, campaign execution, and event coordination as business needs evolve.</li><li>
Attention to Detail &amp; Proactivity: Detail-oriented, proactive, and passionate about driving measurable marketing results through thoughtful execution and continuous improvement.</li></ul>
Ready to Join Us?
At Mintz Group, we are looking for a creative and results-driven Marketing professional to support the execution and growth of our marketing initiatives. If you thrive in a fast-paced environment, enjoy bringing ideas to life, and are passionate about storytelling, collaboration, and driving measurable impact, we invite you to apply.
This role involves a hybrid work setup, and candidates must be based in Washington DC or New York.
Salary Range: $70,000-85,000
Why You'll Love Working with Us
We offer competitive benefits in both the US and Canada, including comprehensive medical coverage, parental leave and a generous PTO policy to support your well-being.<h3 class="jobSectionHeader">
Our Commitments as An Employer</h3>
Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law. Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.</div>

Marketing Specialist

Explore 206+ Customer success specialist in New York this January. Find roles across top companies and apply now to boost your career.