customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

sales coordinator

technical support engineer Jobs in Lahore

technical support engineer

call center agent

customer support advisor

TechSea

<div>
 
 
 Location:
 
 Valencia Town, Lahore, Pakistan (On-site)
 
 
 
 Working Hours:
 
 8:00 AM &ndash; 5:00 PM EST (Mon&ndash;Fri)
 
 
 
 (Timings may vary based on operational needs)
 
 
 
 
 
 
 
 About TechSea
 
 
 
 TechSea is a SaaS-based IT company offering an
 
 AI-Powered All-in-One Career Suite
 
 &mdash; a smart career development platform used by
 
 U.S.-based universities, colleges, and individual professionals
 
 . Our tool helps students and professionals build career readiness, enhance employability, and successfully enter the job market.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a
 
 Customer Support Specialist (Email &amp; Live Chat)
 
 who will deliver timely, accurate, and high-quality support to our users &mdash; primarily through
 
 live chat and email
 
 . The ideal candidate will play a key role in ensuring a smooth customer experience, assisting users with product queries, handling service requests, and maintaining strong communication with internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Live Chat Support
 
 
 <ul>
 <li>
 Respond promptly to student and professional user inquiries via
 
 live chat
 
 within specified response times.
 </li>
 <li>
 Provide clear, accurate, and empathetic answers to questions related to our AI Career Suite product.
 </li>
 <li>
 Identify recurring issues and report feedback to the product team for continuous improvement.
 </li>
 <li>
 Maintain high standards of tone, accuracy, and grammar in all written communications.
 </li>
 </ul>
 
 
 
 
 
 Email &amp; General Customer Support
 
 
 <ul>
 <li>
 Manage customer emails regarding our
 
 Resume Writing and related services
 
 .
 </li>
 <li>
 Assign new orders to the internal team and track progress through our CRM.
 </li>
 <li>
 Handle customer disputes, refunds, and order follow-ups in coordination with relevant departments.
 </li>
 <li>
 Reach out to inactive customers via email or phone to re-engage and ensure satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Internal Coordination
 
 
 <ul>
 <li>
 Communicate effectively with internal teams through
 
 Slack
 
 .
 </li>
 <li>
 Use
 
 Zendesk
 
 to manage support tickets, chats, and emails efficiently.
 </li>
 <li>
 Log and track all customer interactions to ensure transparency and accountability.
 </li>
 <li>
 Perform additional support or administrative tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 (required).
 </li>
 <li>
 
 Minimum 2 years of experience
 
 in Customer Support or a related field (preferably SaaS or IT-based).
 </li>
 <li>
 Strong command of
 
 English (written and verbal)
 
 &mdash; with excellent grammar, clarity, and tone.
 </li>
 <li>
 Hands-on experience with
 
 CRM and support tools
 
 (Zendesk, GoHighLevel, Slack, or similar).
 </li>
 <li>
 Ability to multitask, prioritize effectively, and manage time under pressure.
 </li>
 <li>
 Customer-focused attitude with patience, empathy, and problem-solving skills.
 </li>
 <li>
 Availability to work
 
 8:00 AM &ndash; 5:00 PM EST (Mon&ndash;Fri)
 
 and adjust to changing shifts if required.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Competitive Salary:
 
 We value your expertise and ensure you are rewarded fairly.
 </li>
 <li>
 
 Health Coverage:
 
 Your health and well-being are a priority for us.
 </li>
 <li>
 
 Fuel Allowance:
 
 We provide support for your commute.
 </li>
 <li>
 
 Company-Provided Equipment:
 
 Receive all the necessary tools (laptop, internet, screens, etc.) to work efficiently.
 </li>
 <li>
 
 Collaborative Team Environment:
 
 Join a supportive and dynamic group of professionals.
 </li>
 <li>
 
 Career Growth:
 
 Opportunities for professional development and advancement.
 </li>
 <li>
 
 Generous Paid Time Off:
 
 Enjoy a healthy work-life balance with ample vacation time.
 </li>
 <li>
 
 Paid Maternity and Paternity Leave:
 
 We support your family&rsquo;s important milestones.
 </li>
 <li>
 
 Cultural Exposure:
 
 Work with a diverse, multicultural team.
 </li>
 </ul>
 
 
 US-Based Projects:
 
 Gain valuable experience working with US-based clients and companies.
 
</div>

Customer Support Specialist (SaaS, Email & Live Chat Support)

TS Orbit

Job OverviewVirtualRep SMC Pvt. Ltd. is seeking a proactive and detail-oriented Chat Support Officer to join our team. The ideal candidate will have prior experience in online chat support and will be responsible for providing timely, accurate, and professional assistance to US based customers through chat.You&rsquo;ll play a key role in ensuring a seamless customer experience while maintaining VirtualRep&rsquo;s high service standards.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via chat.</li><li>Understand customer needs and provide accurate solutions or recommendations.</li><li>Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.</li><li>Maintain up-to-date knowledge of company products, services, and processes.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure consistent and effective support.</li><li>Continuously enhance communication and product knowledge through training and self-learning.</li></ul>Requirements<ul><li>Experience: Minimum 1 year of experience in chat support roles.</li><li>Communication: Excellent written English with strong grammar and spelling.</li><li>Technical Skills:</li><li>Proficiency using ChatGPT, Grammarly, and CRM/chat software.</li><li>Core Skills:</li><li>Strong multitasking and time management abilities.</li><li>Excellent problem-solving and attention to detail.</li><li>Professional, empathetic, and patient attitude toward customers.</li></ul>Location: Gulberg, Lahore (On-site) Job Type: Full-time Timings: 5:00 PM &ndash; 2:00 AM (PKST)Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Chat Support Officer

GSG Technology Co

We are a US-based company focused on fostering strong, collaborative workplace cultures. As our operations expand, we&rsquo;re seeking an enthusiastic Customer Support Representative to join our Lahore team.This position emphasizes client engagement and retention, where you&rsquo;ll interact with executives, understand their needs, offer customized solutions, and schedule meetings for our senior leadership team.Position Overview:<ul><li>Job Type: Full-time</li><li>Shift: Night (5:00 PM&ndash;2:00 AM PST)</li><li>Work Days: Monday to Friday (Weekends Off)</li><li>Location: Lahore (Applicants must be able to commute or relocate before joining)</li></ul>Key Responsibilities:<ul><li>Conduct outbound calls to a curated list of C-level executives</li><li>Maintain accurate records of leads in CRM or Google Drive, scheduling appointments as needed</li><li>Build and maintain strong, long-term client relationships through exceptional service</li><li>Use CRM systems, scripts, and other tools efficiently</li><li>Meet performance metrics and customer satisfaction targets consistently</li><li>Attend training sessions to enhance knowledge and skills</li><li>Communicate professionally with clients and internal teams</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills</li><li>Basic computer skills and familiarity with customer service tools</li><li>Ability to work independently as well as collaboratively</li><li>Fresh graduates or those with up to 6 months of experience are welcome</li></ul>Benefits:<ul><li>Competitive salary plus commission (paid in US Dollars)</li><li>Supportive, team-oriented work environment</li><li>Opportunities for career growth and development</li><li>Access to professional digital coaching</li></ul>Location Requirement:<ul><li>Preference for Lahore-based candidates</li><li>Must be able to reliably commute or relocate before starting</li></ul>If you&rsquo;re motivated to build your career in a fast-paced, US-based environment and are comfortable working a night shift, we encourage you to apply!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Representative – Lahore (Night Shift)

ibex.digital

<div>
 
 Job Overview
 
 
 
 We are seeking exceptional individuals who can help us bring about change in the world of CX with their expertise and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives, and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 
 
 </li>
 </ul>
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 30 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Relevant experience in chat in international
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
</div>

Chat Support Executive

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 
 
As a SMB Account Manager, you will:<ul>
<li>Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s).</li>
<li>Drive recurring subscription revenue via new customers.</li>
<li>Achieve and exceed assigned sales revenue quota.</li>
<li>Efficiently and effectively conduct needs assessments at various levels and within multiple customer groups (technical, a line of business, executive, etc.).</li>
<li>Communicate effectively the features and benefits of our niche software products.</li>
<li>Maintain an organized database of accounts, opportunities and associated activities.</li>
<li>Perform customized presentations and product demonstrations.</li>
<li>Accurately manage, track, and precisely forecast revenue opportunities.</li>
<li>Communicate a compelling and concise value proposition for potential customers.</li>
<li>Develop and maintain on-going promotion of company and its capabilities to assigned market segments, resulting in expected level of awareness and interaction.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree preferred.</li>
<li>Proven success in sales, marketing, business development or customer service in a call center environment.</li>
<li>1-3 years of software sales experience preferred</li>
<li>&ldquo;Hunter&rdquo; mentality, balancing prospect research tactics with high volume communications to find, cultivate and close new business.</li>
<li>Strategic mindset with ability to develop plans with key milestones and fluid alterations to achieve success.</li>
<li>Ability to create and assess sales opportunities in prospective customer organizations via a consultative approach leading to trusted advisor status.</li>
<li>Ability to understand and effectively communicate all product and service offerings to customers and prospects, utilizing a servant-based methodology and attitude</li>
<li>Focused attention to detail through probing questions and active listening skills.</li>
<li>Highly motivated, results-oriented, and high-integrity professional with quantifiable success in previous endeavors.</li>
<li>Exceptional telephone and interpersonal communication skills, reflected by captivating storytelling and personal engagement.</li>
<li>Thrives in a team environment and is a self-starter who takes initiative. Yearns to be both a mentor and student contributing to the collective success of their team.</li>
<li>Must be able to work well under pressure, manage competing priorities, and meet deadlines.</li>
<li>Demonstrated track record of success in achieving and exceeding assigned goals.</li>
<li>Strong sense of accountability relative to goal attainment and supporting best practices/actions.</li>
<li>Outgoing, high-energy personality who enjoys new &ldquo;adventures&rdquo; and helping others to solve problems.</li>
<li>Proficiency using CRM automation tools such as Salesforce a plus.</li>
<li>Comfortable with demonstrating software products, stressing impact of features with relative value propositions.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

SMB Account Manager Lahore, Punjab, Pakistan

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 As a SMB Account Manager, you will:
 
 
 
 <ul>
 <li>
 Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s)
 </li>
 <li>
 Drive recurring subscription revenue via new customers
 </li>
 <li>
 Achieve and exceed assigned sales revenue quota
 </li>
 <li>
 Efficiently and effectively conduct needs assessments at various levels and within multiple customer groups (technical, a line of business, executive, etc.)
 </li>
 <li>
 Communicate effectively the features and benefits of our niche software products
 </li>
 <li>
 Maintain an organized database of accounts, opportunities and associated activities
 </li>
 <li>
 Perform customized presentations and product demonstrations
 </li>
 <li>
 Accurately manage, track, and precisely forecast revenue opportunities
 </li>
 <li>
 Communicate a compelling and concise value proposition for potential customers
 </li>
 <li>
 Develop and maintain on-going promotion of company and its capabilities to assigned market segments, resulting in expected level of awareness and interaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred
 </li>
 <li>
 Proven success in sales, marketing, business development or customer service in a call center environment
 </li>
 <li>
 1-3 years of software sales experience preferred
 </li>
 <li>
 "Hunter" mentality, balancing prospect research tactics with high volume communications to find, cultivate and close new business
 </li>
 <li>
 Strategic mindset with ability to develop plans with key milestones and fluid alterations to achieve success
 </li>
 <li>
 Ability to create and assess sales opportunities in prospective customer organizations via a consultative approach leading to trusted advisor status
 </li>
 <li>
 Ability to understand and effectively communicate all product and service offerings to customers and prospects, utilizing a servant-based methodology and attitude
 </li>
 <li>
 Focused attention to detail through probing questions and active listening skills
 </li>
 <li>
 Highly motivated, results-oriented, and high-integrity professional with quantifiable success in previous endeavors
 </li>
 <li>
 Exceptional telephone and interpersonal communication skills, reflected by captivating storytelling and personal engagement
 </li>
 <li>
 Thrives in a team environment and is a self-starter who takes initiative. Yearns to be both a mentor and student contributing to the collective success of their team
 </li>
 <li>
 Must be able to work well under pressure, manage competing priorities, and meet deadlines
 </li>
 <li>
 Demonstrated track record of success in achieving and exceeding assigned goals
 </li>
 <li>
 Strong sense of accountability relative to goal attainment and supporting best practices/actions
 </li>
 <li>
 Outgoing, high-energy personality who enjoys new "adventures" and helping others to solve problems
 </li>
 <li>
 Proficiency using CRM automation tools such as Salesforce a plus
 </li>
 <li>
 Comfortable with demonstrating software products, stressing impact of features with relative value propositions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

SMB Account Manager

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 
 
As a SMB Sales Executive, you will:<ul>
<li>Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s).</li>
<li>Drive recurring subscription revenue via new customers.</li>
<li>Achieve and exceed assigned sales revenue quota.</li>
<li>Efficiently and effectively conduct needs assessments at various levels and within multiple customer groups (technical, a line of business, executive, etc.).</li>
<li>Communicate effectively the features and benefits of our niche software products.</li>
<li>Maintain an organized database of accounts, opportunities and associated activities.</li>
<li>Perform customized presentations and product demonstrations.</li>
<li>Accurately manage, track, and precisely forecast revenue opportunities.</li>
<li>Communicate a compelling and concise value proposition for potential customers.</li>
<li>Develop and maintain on-going promotion of company and its capabilities to assigned market segments, resulting in expected level of awareness and interaction.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree preferred.</li>
<li>Proven success in sales, marketing, business development or customer service in a call center environment.</li>
<li>1-3 years of software sales experience preferred</li>
<li>&ldquo;Hunter&rdquo; mentality, balancing prospect research tactics with high volume communications to find, cultivate and close new business.</li>
<li>Strategic mindset with ability to develop plans with key milestones and fluid alterations to achieve success.</li>
<li>Ability to create and assess sales opportunities in prospective customer organizations via a consultative approach leading to trusted advisor status.</li>
<li>Ability to understand and effectively communicate all product and service offerings to customers and prospects, utilizing a servant-based methodology and attitude</li>
<li>Focused attention to detail through probing questions and active listening skills.</li>
<li>Highly motivated, results-oriented, and high-integrity professional with quantifiable success in previous endeavors.</li>
<li>Exceptional telephone and interpersonal communication skills, reflected by captivating storytelling and personal engagement.</li>
<li>Thrives in a team environment and is a self-starter who takes initiative. Yearns to be both a mentor and student contributing to the collective success of their team.</li>
<li>Must be able to work well under pressure, manage competing priorities, and meet deadlines.</li>
<li>Demonstrated track record of success in achieving and exceeding assigned goals.</li>
<li>Strong sense of accountability relative to goal attainment and supporting best practices/actions.</li>
<li>Outgoing, high-energy personality who enjoys new &ldquo;adventures&rdquo; and helping others to solve problems.</li>
<li>Proficiency using CRM automation tools such as Salesforce a plus.</li>
<li>Comfortable with demonstrating software products, stressing impact of features with relative value propositions.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

SMB Sales Executive Lahore, Punjab, Pakistan

Explore 1381+ Customer support advisor in Lahore this October. Find roles across top companies and apply now to boost your career.