customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

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customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support advisor

ibex. Pakistan

<div>
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Qualifications
 
 
 
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 Excellent English communication skills (mandatory)
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 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
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 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
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 Strong problem-solving and interpersonal skills
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 Basic knowledge of Microsoft Office / Google Workspace
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 Ability to multitask across CRM tools and communication platforms
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 Experience in international call center or eCommerce support is a plus
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 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
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 Must be 18+ with valid CNIC
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
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 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
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 Provide accurate information regarding products, pricing, shipping, and policies
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 Deliver first-call resolution (FCR) through effective problem-solving
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 Maintain a professional, empathetic, and customer-first approach
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 Follow client SOPs, quality standards, and compliance guidelines
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 Use CRM systems to log interactions and manage customer cases
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 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
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 Escalate complex issues appropriately while ensuring customer satisfaction
 
 
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 Stay updated on process changes and system updates
</div>

Customer Success Specialist (US & UK Region)

AA Web Solutions Pvt Ltd

Are you ready to take on an exciting role with a leading name in the label industry? AA Labels, based in Peterborough, UK, is a renowned supplier of premium labels, catering to diverse customer needs across industries. From plain to printed labels, rolls to sheets, and a wide variety of shapes, sizes, and colors, we deliver tailored, innovative solutions that make us stand out in the market.We&rsquo;re looking for a proactive, customer-focused professional to join our Customer Care team. If you have excellent verbal and written English skills, a passion for delivering exceptional service, and at least two years of experience in a similar role, this could be the perfect opportunity for you! Experience dealing with UK customers would be a bonus.Why Join Us?● Be part of a fast-paced, customer-driven team that thrives on providing outstanding service.● Contribute to a growing industry leader with a strong reputation for quality and innovation.● Grow your career with training, support, and opportunities for progression.Key Responsibilities● Respond to customer inquiries, quotes, and orders across live chat, phone, and email, ensuring SLA compliance.● Provide tailored advice and recommendations to meet customer needs and exceed expectations.● Proactively upsell AA Labels&rsquo; products and services.● Build strong relationships with customers, ensuring every interaction is followed up in writing.● Drive sales growth through consultative approaches and quotation conversion.● Follow up on sample orders and quotations to maximize order conversions.● Support colleagues and ensure seamless team coverage during absences or peak times.● Manage and oversee customer complaints, returns, and artwork-related queries to ensure timely resolutions.● Track and monitor express orders to ensure customer satisfaction.What We&rsquo;re Looking For Knowledge● Strong mathematical understanding, including geometry and measurements.● Expertise in customer care and relationship management.● Consultative sales and quotation conversion techniques.(Knowledge of the label industry is a plus, but don&rsquo;t worry &ndash; we&rsquo;ll provide full training!)Skills● Exceptional verbal and written English communication.● Professional telephone presence and outstanding interpersonal skills.● Strong problem-solving abilities with a keen eye for detail.● Time management and multitasking in high-pressure situations.● IT proficiency, particularly in Microsoft Office (PowerPoint, Word, Outlook, Excel).Qualities● A positive &ldquo;can-do&rdquo; attitude and adaptability in dynamic environments.● Empathy and customer-focused problem-solving.● Ownership and accountability for seeing tasks through to completion.● Quick learner with the ability to apply technical knowledge effectively.Working Hours● 12:00 pm &ndash; 09:00 pm (Monday &ndash; Friday)● Adjusted for UK daylight saving hours.What&rsquo;s In It For You?● Potential to earn performance-related bonusesIf you&rsquo;re passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we&rsquo;d love to hear from you!Apply now and become part of our journey to excellence.Ability to commute/relocate: Lahore: Reliably commute or planning to relocate before starting work (Required)Experience: Customer Support: Min 2 years (Required)Language: English (Required)Location: Lahore (Required)Pay: Rs80,000.00 per hourWork Location: In person

Customer Care Representative

Dengage

<div>
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Engagement Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Engagement Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 Key Responsibilities:
 
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 Customer Onboarding:
 
 Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management:
 
 Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
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 Customer Health Monitoring:
 
 Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
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 Issue Resolution:
 
 Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
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 Training and Education:
 
 Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
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 Renewals &amp; Upselling:
 
 Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
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 Customer Advocacy:
 
 Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
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 Metrics and Reporting:
 
 Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
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 Churn Prevention:
 
 Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
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 </ul>
 Requirements
 
 
 Must have qualifications:
 
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 Proven Minimum 3 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
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 Strong understanding of SaaS business models and customer success principles.
 
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
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 Strong organizational and multitasking skills with a focus on details.
 
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
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 </ul>
 Benefits
 
 
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 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
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 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
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 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 
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 </ul>
 
 D.Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Customer Engagement Manager-Lahore

Worldwide Education Service

Worldwide Education Service, a prominent educational consultancy since 2007, seeks a highly motivated and experienced Student Advisors/Counselors to join our dynamic team in Lahore. As a Student Advisor/Counselor, you will be crucial in guiding students toward academic success and personal growth.Responsibilities:Manage our marketing leads, counsel them, and convert them into successful sales.Write student SOP'sGuide students during the university/college application process.Respond to inquiries from potential student clients and promote our education services.Advise potential students on educational opportunities.Assess students' attributes and assist in defining their educational objectives.Accept task assignments, report monthly sales figures, and meet targets.Maintain accurate student records, complete evaluations, and provide constructive feedback.Assist students in selecting the right universities or programs that align with their needs.Research on new visa streams and pathway programs for students to enroll.Requirements:Should have a good command of the English language for research purposes, scrapping data and to brief it to the supervisor.Must have soft computer skills for handling documents and clerical work.Dynamic and confident with strong communication skills, ideally with prior experience in a similar industry.Must have some computer sense to manage student leads on excel sheets.Proficiency in providing education counseling and visa processing servicesJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Student Counselor/Admission Officer

Luminey

Customer Support Representative (CSR)Company: Bin Khalid Group (BKG) Location: Bahria Town, Lahore Job Type: Full-Time (Onsite) Experience Required: 3&ndash;5 YearsBin Khalid Group (BKG) is seeking a professional and customer-oriented Customer Support Representative (CSR) to become part of our growing team. The selected candidate will play a key role in managing customer communications, resolving queries efficiently, and ensuring a positive customer experience through timely and effective support services.Key Responsibilities<ul><li>Respond to customer queries via phone calls, emails, and face-to-face interactions</li><li>Address customer concerns and complaints professionally while ensuring prompt resolution</li><li>Maintain detailed and accurate records of customer communications, feedback, and transactions</li><li>Follow up with customers to confirm issue resolution and overall satisfaction</li><li>Collaborate with internal departments to resolve customer-related matters effectively</li><li>Build and maintain strong relationships with clients through exceptional service</li><li>Ensure high standards of customer engagement and support at all times</li></ul>Requirements<ul><li>3&ndash;5 years of experience in Customer Support or a similar CSR role</li><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and customer service abilities</li><li>Effective problem-solving and multitasking capabilities</li><li>Proficiency in CRM software and MS Office applications</li><li>Bachelor&rsquo;s degree will be preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional and collaborative onsite working environment</li><li>Career growth and professional development opportunities</li><li>Supportive team culture with continuous learning opportunities</li></ul>Share your resume on this link : https://paypeople.app/#/Careers/jobs?id=5eb72e61-4a4b-48be-a269-65ab42deb8cc&amp;cid=8788Work Location: In person

Customer Support Representative (CSR)

CS Outsource

<div>
 
 
 Job Summary
 
 
 
 We are seeking a friendly, proactive, and customer-focused
 
 Customer Support Representative
 
 to join our team. The ideal candidate has excellent communication skills, a positive attitude, and the ability to resolve customer issues efficiently while ensuring an exceptional service experience.
 
 
 
 
 
 
 Job Overview
 
 
 
 A Customer Support Representative assists customers by answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction across phone, email, chat, and social media channels. They maintain accurate records, escalate complex cases when needed, and support continuous process improvement within the team.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Respond promptly and professionally to customer inquiries via phone, email, live chat, and social platforms.
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 Provide accurate and clear information about products, services, policies, and procedures.
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 Troubleshoot and resolve customer issues, escalating advanced or complex cases when necessary.
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 Maintain detailed and accurate records of all customer interactions in the CRM system.
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 Identify recurring issues and share feedback with internal teams for improvement.
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 Follow up with customers to ensure complete resolution and satisfaction.
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 Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction scores.
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 Collaborate with team members and contribute to a positive, supportive work environment.
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 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
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 1&ndash;2 years of experience in customer service or customer support (preferred).
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 Excellent verbal and written communication skills.
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 Strong problem-solving abilities and attention to detail.
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 Ability to manage multiple tasks in a fast-paced environment.
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 Proficiency with computers, CRM platforms, ticketing systems, and support tools.
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 Patience, empathy, and a customer-first mindset.
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 Ability to work independently and effectively within a team.
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 </ul>
 
 
 
 
 
 Why Join Us?
 
 
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 Opportunities for career development and skill enhancement.
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 Supportive team culture and leadership.
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 Exposure to modern tools and customer-centric systems.
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 A role where your contribution directly improves customer experience.
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 </ul>
 
 
</div>

Customer Support Representative

HZA SMC PVT LTD

Job Title: Customer Support RepresentativeCompany: HZA SYDLocation: LahoreAbout Us: HZA SYD is a leading player in the electronics industry, specializing in cutting-edge technology solutions. With a commitment to innovation and customer satisfaction, we are seeking a dynamic Customer Support Representative to join our team. This is a fantastic opportunity for an organized and motivated individual to contribute to the success of a rapidly growing company.Job Description:We're looking for a highly skilled Customer Support Representative to join our team! As a Customer Support Representative, you will be the face of our company, providing top-notch support to our customers via phone, email, and chat.Requirements:High English communication skills (written and verbal)- Excellent customer service skills- Ability to work in a fast-paced environment- Strong problem-solving skillsResponsibilities:Respond to customer inquiries via phone, email, and chat- Resolve customer complaints and issues in a timely and professional manner- Provide product/service information and solutions to customers- Utilize software and tools to track and manage customer interactions- Collaborate with internal teams to resolve customer issuesWhat We Offer:<ul><li>Competitive salary and benefits package-</li><li>Opportunity to work with a growing company</li><li>Professional development and growth opportunities</li><li>Fun and supportive team environment.</li></ul>How to Apply: If you're passionate about delivering exceptional customer service and have high English communication skills, please submit your resume at: +334-0440848hr@mobileemporium.com.auJob Type: Full-time ( 5:00 am - 2:30 pm )Pay: Rs 35000 - Rs 100000 per monthExperience:<ul><li>1-2years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthExperience:<ul><li>digital sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Explore 259+ Customer support advisor in Lahore this June. Find roles across top companies and apply now to boost your career.

259 customer support advisor jobs In Lahore

Customer Success Specialist (US & UK Region)

Customer Care Representative

Customer Engagement Manager-Lahore

Student Counselor/Admission Officer

Customer Support Representative (CSR)

Customer Support Representative

Customer Support Representative