customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

sales coordinator

call center agent

customer support advisor

My Digital People

As a Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours from 12:30pm to 09:30pm</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Chat Support Representative

Abacus Outsourcing

Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).Key Responsibilities:<ul><li>Respond promptly to customer inquiries.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain detailed records of customer interactions.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li></ul>Requirements:<ul><li>Excellent communication skills (verbal and written).</li><li>Ability to work in rotational shifts.</li><li>Strong problem-solving attitude and a customer-first approach.</li><li>Prior experience in customer support is a plus, but freshers are also welcome.</li></ul>What We Offer:<ul><li>A handsome salary package</li><li>Performance-based incentives</li><li>Attendance Bonus</li><li>Career growth opportunities</li><li>Supportive and dynamic work environment</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Representative- UAE

IT Devices Online

Job DescriptionChat Support RepresentativeAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.About the roleWe are seeking a proactive and tech-savvy Chat Support Representative to join our IT hardware company. In this role, you will be the first point of contact for customers via live chat, assisting them with technical issues, product inquiries, and general support related to our hardware products (e.g., servers, networking devices, workstations, peripherals). Your primary focus will be on delivering fast, accurate, and friendly support while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Troubleshoot basic to intermediate technical issues related to software, systems, and services.</li><li>Guide users through problem-solving steps and provide appropriate solutions or workarounds.</li><li>Escalate complex or unresolved issues to relevant teams following standard procedures.</li><li>Maintain comprehensive and accurate records of customer interactions in the CRM system.</li><li>Collaborate with internal teams (Technical Support, Sales, Logistics) to resolve complex issues.</li><li>Stay updated on product knowledge, company updates, and industry trends.</li></ul>&middot; Follow standard operating procedures and escalate unresolved issues to Tier 2 or engineering teams when necessary.&middot; Meet defined KPIs such as chat response time, resolution time, customer satisfaction (CSAT), and quality assurance (QA) scores.Requirements:<ul><li>3&ndash;4 years of experience in a chat support or customer service role, preferably in the IT or tech industry.</li><li>Excellent written and verbal communication skills in English &ndash; grammar, tone, and clarity are critical.</li><li>Proven ability to handle multiple chats simultaneously while maintaining attention to detail.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Basic understanding of IT concepts, software troubleshooting, etc.</li><li>Ability to work independently and in a team-oriented environment.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in IT, Computer Science, Communications, or a related field.</li><li>Experience supporting IT Hardware, SaaS platforms or cloud-based applications.</li><li>Multilingual capabilities are a plus.</li><li>Experience in US Market is must.</li></ul>What We Offer<ul><li>Salary range upto 100K</li><li>Health Insurance</li><li>Casual, Sick and Annual Leaves</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Note: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM Pakistan timeJob Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>How do you rate (0/10) your English communication? </li><li>Only apply if agree with the job timings. 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM</li><li>Do you agree with a Full-time On-site night shift job in Gulberg 3, Lahore</li></ul>Experience:<ul><li>Chat Support in US Market: 3 years (Required)</li></ul>Language:<ul><li>Excellent English Communications (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Female Chat Support Representative

Job Description: We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through effective communication.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and chats in a professional manner.</li><li>Assist customers with queries, complaints, and service requests.</li><li>Maintain accurate records of customer interactions.</li><li>Ensure first-call resolution and provide timely follow-ups.</li><li>Collaborate with team members to achieve targets and improve service quality.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills (English).</li><li>Problem-solving attitude and customer-oriented mindset.</li><li>Ability to work under pressure and manage multiple tasks.</li><li>Flexible to work in all shifts (morning, evening, night).</li><li>Minimum Intermediate or equivalent</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support Executive - UAE

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Email &amp; Chat Support&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center-
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Email & Chat Support

Shabil Consultants

Location: WAPDA Town, Lahore Shift Timing: 7:30 PM &ndash; 3:00 AM Salary: PKR 35,000 &ndash; 45,000 + Commission on SalesJob Description:We are looking for a dedicated and confident Female Customer Support Representative to join our night shift team. The ideal candidate will be responsible for handling customer queries, providing product/service information, and converting leads into sales through chat and calls.Responsibilities:<ul><li>Respond to customer inquiries via chat, calls, and email</li><li>Provide accurate information about products and services</li><li>Handle complaints and resolve customer issues professionally</li><li>Follow up with potential leads and convert them into sales</li><li>Maintain customer records and update CRM</li><li>Meet daily and monthly sales targets</li></ul>Requirements:<ul><li>Female candidates only</li><li>Good English communication skills (written &amp; spoken)</li><li>Basic computer knowledge (MS Office, CRM, chat tools)</li><li>Ability to work in night shift</li><li>Sales or call center experience will be preferred</li></ul>What We Offer:<ul><li>Fixed salary + attractive commission structure</li><li>Friendly and professional work environment</li><li>Growth and learning opportunities</li></ul>Apply now and become part of our growing team!Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (CSR) – Night Shift (Female Only)

Excellence Delivered

Read the JD carefully (Its not Digital Marketing role)We are looking for a reliable and detail-oriented Chat Support Assistant / TEXT Marketing Coordinator to support the execution of digital outreach campaigns and lead engagement initiatives. The ideal candidate will be responsible for managing outgoing communications, responding to inbound messages, organizing lead information, and ensuring campaign processes run smoothly.Job Details:<ul><li>Office Timing: 6 PM to 3 AM (Pakistan Time)</li><li>Starting Salary: 50,000/- PKR</li></ul>After 3 months Probation: 70,000/- PKR <ul><li>Job Type: Full Time (On-Site)</li></ul>Responsibilities:<ul><li>Assist in execution of marketing campaigns including Text Marketing, SMM and other out bound marketing campaigns.</li><li>Respond all the incoming leads from Text Marketing</li><li>Conduct data analysis to track campaign performance, identify trends, and make data-driven recommendations for improvement.</li><li>Manage and maintain marketing databases, ensuring accuracy and completeness of customer information.</li><li>Coordinate with internal teams to gather and analyze data, and provide insights to inform marketing strategies and decision-making.</li><li>Stay updated on industry trends, best practices, and emerging technologies in digital marketing and data analysis.</li><li>Motivated to work on same task for long periods.</li></ul>Requirements:<ul><li>Excellent written communication and interpersonal skills</li><li>Strong attention to detail and ability to follow structured workflows</li><li>Comfortable with digital tools, spreadsheets, and CRM basics</li><li>Experience required is 0 to 6 months</li><li>Fresh graduates are encouraged to apply</li></ul>Perks:<ul><li>Complimentary evening meal</li><li>Monthly performance bonus</li></ul>Note:<ul><li>An on-site test will be conducted to assess English communication skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Would you be comfortable working onsite at Johar Town during the night shift (6 PM &ndash; 3 AM)?</li><li>Can you join immediately? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Chat Support Assistant

Explore 1184+ Customer support advisor in Lahore this March. Find roles across top companies and apply now to boost your career.