customer support representative Jobs in Lahore

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ibex. Pakistan

<div>
 ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Qualifications
 
 
 
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 Excellent English communication skills (mandatory)
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 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
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 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
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 Strong problem-solving and interpersonal skills
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 Basic knowledge of Microsoft Office / Google Workspace
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 Ability to multitask across CRM tools and communication platforms
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 Experience in international call center or eCommerce support is a plus
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 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
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 Must be 18+ with valid CNIC
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
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 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
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 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
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 Provide accurate information regarding products, pricing, shipping, and policies
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 Deliver first-call resolution (FCR) through effective problem-solving
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 Maintain a professional, empathetic, and customer-first approach
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 Follow client SOPs, quality standards, and compliance guidelines
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 Use CRM systems to log interactions and manage customer cases
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 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
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 Escalate complex issues appropriately while ensuring customer satisfaction
 
 
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 </ul>
 Stay updated on process changes and system updates
</div>

Customer Support Representative (US & UK Region)

Meptics

Customer Support AssistantFull-timeRole Overview:We&rsquo;re looking for a reliable and detail-oriented Customer Support Assistant to support our daily operations. The role involves handling customer enquiries, assisting with shipping processes, and ensuring all documentation is accurate.Key Responsibilities:* Respond to and resolve customer queries (email, phone, WhatsApp)* Assist customers with DPD, UPS &amp; DPD EU shipping labels, helping them track their parcels* Create and manage customer login accounts* Maintain accurate records of customers, shipments, and interactions* Check and verify manifests &amp; Air Waybills (AWBs)* Ensure all shipment data is correct and compliant* Liaise with operations, warehouse &amp; customs teams to resolve issues* Support general admin tasks related to logistics and customer serviceRequirements:<ul><li>Previous customer service or logistics experience (preferred)</li><li>Strong c ommunication skills (written &amp; verbal)</li><li>High attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills (Microsoft Office &amp; systems)</li><li>Experience in freight forwarding or customs clearance</li><li>Familiarity with AWBs and manifests</li><li>Knowledge of UK/EU logistics processes</li></ul>Apply on indeed ORemail: shahzaib.hassan@amanah.com.pkORwhatsApp: 0300-5006543Work Location: In person

Customer Support Assistant

Douxl Technologies

Overview:Douxl Technologies is seeking a driven and professional Chat/Customer Support Representative with at least 3 years of experience to join our team. The ideal candidate will possess excellent communication skills and a strong ability to deal with clients efficiently. This role is vital for ensuring customer satisfaction.Key Responsibilities:<ul><li>Handle incoming client queries via phone, email, and live chat promptly and professionally.</li><li>Provide accurate and comprehensive information about our products and services.</li><li>Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.</li><li>Follow up on customer inquiries and close sales deals.</li><li>Maintain detailed records of customer interactions.</li><li>Collaborate with the sales and marketing teams to understand new products and services.</li><li>Identify upselling and cross-selling opportunities to maximize revenue.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in chat/customer support.</li><li>Strong English communication skills (writing, speaking, and listening).</li><li>Typing speed of 25&ndash;30 words per minute.</li><li>Male candidates only.</li><li>Strong problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to handle stressful situations with patience and professionalism.</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work on exciting and challenging projects.</li><li>A collaborative and creative work environment.</li><li>Opportunities for professional growth and development.</li></ul>How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to hr@douxl.com.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>Customer Support: 3 years (Preferred)</li></ul>Work Location: In person

Chat Support Representative

Diputech

We are looking for a dedicated Female Customer Chat Support Representative to handle customer inquiries through online chat and provide effective solutions. This is an excellent opportunity for individuals with strong written communication skills who are comfortable interacting with customers in UK English.Key Responsibilities:<ul><li>Respond to customer queries via live chat in a timely and professional manner.</li><li>Provide accurate and relevant information regarding products and services.</li><li>Resolve customer complaints or escalate them to the relevant department when required.</li><li>Maintain proper records of customer interactions and resolutions.</li><li>Ensure high standards of customer satisfaction and meet daily performance targets.</li></ul>Requirements:<ul><li>Excellent written communication skills in UK English.</li><li>Strong typing speed and attention to detail.</li><li>Good problem-solving and customer handling skills.</li></ul>Qualifications:<ul><li>Education: Intermediate or above.</li><li>Experience: Prior experience in customer chat or customer service is preferred.</li></ul>Location: Office No. 3B, 3rd Floor, Plaza 100, MM Alam Road, Lahore. Timings: 9:00 AM &ndash; 6:00 PM (UK Time), Monday to Friday.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Female Customer Chat Support

My Digital People

As a Live Support Executive, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours from 12:30pm to 09:30pm</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Live Chat Support - Phone & Chat

MnM Tech Solutions

Job Description:The Custom Packaging Masters is looking for energetic, professional, and customer-focused Chat Support Executives to join our growing team. The ideal candidate should have excellent communication skills and the ability to handle customers professionally through live chat and messaging platforms.Responsibilities:<ul><li>Handle customer queries through live chat and social media messaging</li><li>Provide product and order-related information to customers</li><li>Convert inquiries into sales</li><li>Maintain professional communication with clients</li><li>Follow up with potential customers</li><li>Work closely with the sales and support team</li><li>Maintain customer satisfaction and response quality</li></ul>Requirements:<ul><li>Excellent English communication and typing skills</li><li>Previous experience in chat support, customer service, or sales preferred</li><li>Basic computer and internet knowledge</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and professional behavior</li><li>Fresh candidates with strong communication skills are also encouraged to apply</li></ul>Benefits:<ul><li>Fixed basic salary of PKR 50,000</li><li>Monthly performance-based incentives</li><li>Career growth opportunities</li><li>Professional working environment</li><li>Training and support provided</li></ul>Pay: Rs45,000.00 - Rs70,000.00 per monthExperience:<ul><li>Chat Support: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

Arabian Web Publishing Group

- Should have very good command over spoken and special written English. - Live chat support to all related web users - Can communicate with Internal/external staff for their day to day queries &amp; their quick fix. - Preferably a graduate with minimum 1 year experience. - Experience in Customer services role, preferably from a support/call center - Strong communication and follow-up skills - Have working knowledge of computer software&rsquo;s like MS word, excel.Job Type: Full-timePay: Rs40,000.00 - Rs48,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Correspondence Executive (Email/Live Chat)/CS Support Agent - URGENT

Explore 1106+ Customer support advisor in Lahore this May. Find roles across top companies and apply now to boost your career.