call center agents

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

customer support advisor

My Digital People

As a Live Support Executive, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours from 12:30pm to 09:30pm</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Live Chat Support - Phone & Chat

IT Gadgets Hub

We are seeking a Customer Service Representative to join our team. This role involves assisting customers with inquiries, resolving issues, and providing technical support for computer-related products, particularly laptops. The ideal candidate should have good communication skills, a problem-solving attitude, and basic technical knowledge.Responsibilities:<ul><li>Respond to customer inquiries via chat and resolve any issues promptly.</li><li>Provide basic technical support, including troubleshooting hardware/software issues.</li><li>Handle customer complaints professionally and find solutions.</li><li>Manage customer service tickets and ensure timely follow-up.</li><li>Collaborate with other team members to provide efficient and accurate resolutions.</li></ul>Requirements:<ul><li>Basic technical knowledge of laptops.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple inquiries at once and remain calm under pressure.</li><li>Problem-solving mindset and ability to explain technical issues in simple terms.</li><li>Previous customer service or technical support experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: Rs30,000.00 - Rs70,000.00 per hourWork Location: In person

Customer Service & Support (E-commerce)

Imperial Resource Group, Global

Job OverviewWe are looking for a dedicated and customer-focused individual to join our team as a Customer Care &amp; Technical Support Representative. The ideal candidate will handle customer inquiries, provide technical assistance, and ensure a high level of customer satisfaction.Key Responsibilities:Respond to customer queries via phone, email, or chat in a timely mannerProvide accurate information about products and servicesEscalate complex issues to the relevant departmentMaintain customer records and update systems regularlyFollow up with customers to ensure issue resolutionDeliver excellent customer service at all timesRequirements:Strong communication and interpersonal skillsAbility to troubleshoot and solve problems efficientlyProficiency in MS Office and CRM systemsAbility to work in shifts (if required)Freshers are highly encouraged to applyPreferred Skills:Good command of English (spoken &amp; written)Patience and a customer-first attitudeWhat We Offer:Competitive salary packageProfessional growth and training opportunitiesFriendly and supportive work environmentOffice Location: 48 Commercial Plaza Cavalry Ground, Lahore CanttFor further details contact p: +92 339-2167165Join us and make a difference in the lives of our customers!Pay: Rs80,000.00 - Rs100,000.00 per hourExpected hours: 54.0 per weekWork Location: In person

CUSTOMER CARE AND TECHNICAL SUPPORT

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Email &amp; Chat Support&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center-
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Email & Chat Support

Bayut.com

<div>
 
 
 About the Job:
 
 
 
 A person holding this position will be reporting to the Assistant Manager Operations and will be responsible for managing and resolving customer queries and complaints, ensuring proactive follow-up, and multi-departmental coordination with all internal and external stakeholders. The primary objective is to deliver exceptional quality of services, striving consistently towards achieving high Net Promoter Scores (NPS) and meeting defined Service Level Agreements (SLAs).
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Execute day-to-day operational activities, ensuring adherence to established processes, procedures, and quality standards.
 </li>
 <li>
 Handle inbound customer calls, emails, and messages (via various channels) efficiently, ensuring a high rate of first contact resolution.
 </li>
 <li>
 Manage and resolve customer complaints effectively, coordinating with multiple internal and external stakeholders to find timely and satisfactory resolutions.
 </li>
 <li>
 Collect and analyze information and complaints data to identify trends, patterns, and areas for improvement.
 </li>
 <li>
 Responsible for strong follow-up and coordination with all stakeholders.
 </li>
 <li>
 Maintain confidentiality and ensure sensitive information is appropriately protected.
 </li>
 <li>
 Foster healthy relationships with external partners, vendors, or customers to ensure outstanding customer experience.
 </li>
 <li>
 Edit and proofread documents to ensure accuracy, consistency, and adherence to established guidelines and standards.
 </li>
 </ul>
 
 Collaborate with the internal &amp; external stakeholders to obtain necessary information to ensure the accuracy of the documentation.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Preferably Bachelor's degree in Business Administration, Operations Management, or a related field. Individuals pursuing Bachelors degree may also be considered.
 </li>
 <li>
 Strong organizational, and time-management skills, and demonstrated ability to drive process improvement initiatives.
 </li>
 <li>
 Strong analytical &amp; reporting skills are a must-have skill for this position hence good experience in Microsoft Excel and power point is required.
 </li>
 <li>
 Overall required 2 years of professional experience of working in a reputable organization or in a similar role.
 </li>
 <li>
 Hands-on experience with Zendesk or a similar customer service platform is a plus.
 </li>
 </ul>
 
 
</div>

Customer Support Executive (Arabic Speaker)

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 As a SMB Sales Executive, you will:
 
 
 
 <ul>
 <li>
 Identify as a subject matter expert and advisor to prospective customers, through knowledge of current trends and topics of interest within assigned market segment(s)
 </li>
 <li>
 Drive recurring subscription revenue via new customers
 </li>
 <li>
 Achieve and exceed assigned sales revenue quota
 </li>
 <li>
 Efficiently and effectively conduct needs assessments at various levels and within multiple customer groups (technical, a line of business, executive, etc.)
 </li>
 <li>
 Communicate effectively the features and benefits of our niche software products
 </li>
 <li>
 Maintain an organized database of accounts, opportunities and associated activities
 </li>
 <li>
 Perform customized presentations and product demonstrations
 </li>
 <li>
 Accurately manage, track, and precisely forecast revenue opportunities
 </li>
 <li>
 Communicate a compelling and concise value proposition for potential customers
 </li>
 <li>
 Develop and maintain on-going promotion of company and its capabilities to assigned market segments, resulting in expected level of awareness and interaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred
 </li>
 <li>
 Proven success in sales, marketing, business development or customer service in a call center environment
 </li>
 <li>
 1-3 years of software sales experience preferred
 </li>
 <li>
 "Hunter" mentality, balancing prospect research tactics with high volume communications to find, cultivate and close new business
 </li>
 <li>
 Strategic mindset with ability to develop plans with key milestones and fluid alterations to achieve success
 </li>
 <li>
 Ability to create and assess sales opportunities in prospective customer organizations via a consultative approach leading to trusted advisor status
 </li>
 <li>
 Ability to understand and effectively communicate all product and service offerings to customers and prospects, utilizing a servant-based methodology and attitude
 </li>
 <li>
 Focused attention to detail through probing questions and active listening skills
 </li>
 <li>
 Highly motivated, results-oriented, and high-integrity professional with quantifiable success in previous endeavors
 </li>
 <li>
 Exceptional telephone and interpersonal communication skills, reflected by captivating storytelling and personal engagement
 </li>
 <li>
 Thrives in a team environment and is a self-starter who takes initiative. Yearns to be both a mentor and student contributing to the collective success of their team
 </li>
 <li>
 Must be able to work well under pressure, manage competing priorities, and meet deadlines
 </li>
 <li>
 Demonstrated track record of success in achieving and exceeding assigned goals
 </li>
 <li>
 Strong sense of accountability relative to goal attainment and supporting best practices/actions
 </li>
 <li>
 Outgoing, high-energy personality who enjoys new "adventures" and helping others to solve problems
 </li>
 <li>
 Proficiency using CRM automation tools such as Salesforce a plus
 </li>
 <li>
 Comfortable with demonstrating software products, stressing impact of features with relative value propositions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient Health insurance
 </li>
 <li>
 Provident fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

SMB Sales Executive

Zameen.com

<div>
 
 
 About Us:
 
 
 
 At Zameen.com, we believe in the power of great customer experiences. We create memorable moments that turn customers into lifelong fans. If you're passionate about people, love the thrill of a sale, and thrive in a fast-paced environment, then
 
 you're the one we're looking for!
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 As a
 
 Sales Guru
 
 , you&rsquo;re not just a Sales Associate &mdash; you&rsquo;re a customer&rsquo;s guide, advisor, and go-to expert. You&rsquo;ll help customers discover what they didn&rsquo;t even know they were looking for, all while delivering exceptional service. You&rsquo;ll be the heartbeat of our project, making every visit unforgettable and driving the energy that powers our success.
 
 
 
 
 
 
 Your Mission:
 
 
 <ul>
 <li>
 
 Engage and Inspire:
 
 Greet customers with enthusiasm and energy, making them feel welcomed the moment they step in. Build genuine connections.
 </li>
 <li>
 
 Be a Product Expert:
 
 Know our products inside and out, and share your knowledge in a way that sparks excitement and curiosity in our customers.
 </li>
 <li>
 
 Drive Sales with Passion:
 
 Meet and exceed your individual sales targets while maintaining a strong focus on customer satisfaction and loyalty.
 </li>
 <li>
 
 Create Wow Moments:
 
 Deliver personalized service that delights our customers, ensuring they leave with exactly what they need.
 </li>
 <li>
 
 Problem-Solver Extraordinaire:
 
 Handle customer concerns with creativity and care, ensuring every challenge becomes an opportunity to shine.
 </li>
 </ul>
 
 
 
 
 
 What You Bring:
 
 
 <ul>
 <li>
 A genuine passion for people and an enthusiasm for making their day better.
 </li>
 <li>
 A knack for turning every interaction into a positive experience.
 </li>
 <li>
 Previous experience is a bonus, but not mandatory &mdash; we&rsquo;ll teach you everything you need to know.
 </li>
 <li>
 An infectious personality that draws people in and makes them feel at ease.
 </li>
 </ul>
 
 
 
 
 
 Why Join Our Team?
 
 
 <ul>
 <li>
 
 Be a Part of Something Bigger:
 
 We're a place where your skills make a real impact on the customer experience.
 </li>
 <li>
 
 Growth Opportunities:
 
 Whether you want to grow into a leadership role or expand your knowledge in retail, we&rsquo;ll help you get there.
 </li>
 <li>
 
 Cool Perks:
 
 Employee discounts, performance-based bonuses, and a fun, supportive team environment.
 </li>
 </ul>
 
 
 
 
 
 Ready to Join?
 
 
 
 If you&rsquo;re someone who loves connecting with others, thrives in an upbeat environment, and believes in creating unforgettable moments,
 
 we want to meet you!
 
 Apply today and become a key part of our success story.
 
</div>

Customer Relationship Executive

Explore 670+ Customer support advisor in Lahore this April. Find roles across top companies and apply now to boost your career.