client systems technical support administrator

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client systems technical support administrator Jobs in Islamabad

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customer sales representative

customer service representative Jobs in Islamabad

customer service representative

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customer support assistant

Decimal Solution

Decimal Solution is seeking a polished and proactive Real Estate Client Support Assistant to join our client's team in I-8/4, Islamabad. This is not a standard call center role. It is a client-facing support position designed for someone who can manage relationships, assist with property inquiries, and keep backend operations running smoothly.You will be the bridge between the client (real estate agents and investors) and their customers. You will ensure every interaction is professional, timely, and solution-oriented.Key Responsibilities<ul><li>Serve as the first point of contact for client inquiries via phone, email, and WhatsApp.</li><li>Provide accurate information regarding property listings, appointments, and follow-ups.</li><li>Maintain a high standard of customer service to enhance client satisfaction and retention.</li><li>Assist in preparing property documents, agreements, and listing sheets.</li><li>Update and maintain client databases and property management systems.</li><li>Use Microsoft Word and Spreadsheets to create reports, track leads, and manage schedules.</li><li>Coordinate appointments between agents and potential buyers or tenants.</li><li>Liaise between field agents and the office to ensure seamless information flow.</li><li>Follow up with leads and log interaction details in the system.</li><li>Assist in marketing efforts by preparing email blasts or social media updates as needed.</li></ul>Qualifications and Requirements<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: 6 months to 1 year of experience in real estate, administration, or client support is a plus.</li><li>Communication: Excellent verbal and written English communication skills.</li><li>Personality: Presentable, professional, and comfortable interacting with clients.</li><li>Local Candidates: Residing in or near I-8/4, Islamabad is preferred due to the on-site nature of the role.</li></ul>For more information, visit our website: www.decimalsolution.comWork Location: In person

Real Estate Client Support Assistant (Full Time; On-site; I-8/4 Islamabad)

Decimal Solution is a growing technology and business process outsourcing company dedicated to delivering innovative solutions to our clients. We are looking for a reliable and detail-oriented Back Office Support Assistant to join our internal team. This role is ideal for someone who thrives in a quiet, focused environment and prefers working during nighttime hours. If you are a night owl with strong organizational skills and proficiency in MS Word and Spreadsheets, we want to hear from you.The Role As a Back Office Support Assistant at Decimal Solution, you will be the backbone of our overnight operations. You will handle essential data management, administrative tasks, and coordination efforts to ensure our daytime team wakes up to an organized and completed workflow.Key Responsibilities<ul><li>Prepare, format, and proofread documents and reports using Microsoft Word.</li><li>Maintain and update spreadsheets with accurate data using Excel or Google Sheets, including sorting, filtering, basic formulas, and creating clear reports.</li><li>Organize and manage digital files and records for easy access and retrieval.</li><li>Process and respond to emails and inquiries received during overnight hours.</li><li>Coordinate with overseas partners or clients as directed.</li><li>Assist in preparing presentations, reports, and summaries for morning meetings.</li><li>Perform data entry tasks with high accuracy and attention to detail.</li><li>Ensure all pending tasks are completed before the end of your shift.</li><li>Provide detailed notes and updates to the daytime team.</li><li>Maintain confidentiality and handle sensitive company information with care.</li></ul>Qualifications and Requirements<ul><li>Intermediate or Bachelor's degree preferred.</li><li>6 months to 1 year of experience in back office support, data entry, or administration is a plus.</li><li>Proficiency in Microsoft Word for creating and formatting professional documents.</li><li>Proficiency in spreadsheets (Excel or Google Sheets), including data entry, sorting, filtering, and basic to intermediate formulas.</li><li>Must be comfortable working full-time night shifts on-site at our office.</li><li>Ability to stay alert, focused, and productive during nighttime hours.</li><li>Reliable transportation to and from the workplace at night.</li><li>Excellent written and verbal English communication skills.</li><li>Strong organizational and time management abilities.</li><li>Ability to work independently with minimal supervision.</li></ul>For more information, visit our website: www.decimalsolution.comWork Location: In person

Back Office Support Assistant - CSR (Night Shift; Full Time; On-site; I-8/4 Islamabad)

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Bachelors or above
 </li>
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 Customer support and other job experience preferred
 </li>
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 Must be flexible to work in shifts
 </li>
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 Good Written and Verbal English Communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Collaborative mindset
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 Customer service focus
 </li>
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 Hands-on-problem solving ability
 </li>
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 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
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 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
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 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Think Higher Consultants

The Customer Support Executive is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Key ResponsibilitiesCustomer Service Responsibilities:<ul><li>Greet clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate information about visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments</li><li>Follow up with clients regarding documentation, payments, and application status</li><li>Handle client concerns or complaints in a polite and professional manner</li><li>Maintain confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Assist consultants with case-related administrative tasks</li><li>Prepare basic reports, data entries, and correspondence</li><li>Manage office supplies and support daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Well-disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer skills</li><li>Ability to multitask and work under pressure</li></ul>Job Type: Full-timeWork Location: In person

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.Key Responsibilities:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate guidance regarding visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Support consultants with case-related administrative tasks</li><li>Prepare basic reports, perform data entry, and draft correspondence</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

Job SummaryThe Processing &amp; Customer Support Officer is responsible for delivering excellent customer service while managing visa application processing and daily administrative operations. This role serves as the primary point of contact for clients and ensures accurate documentation, smooth coordination, and strict confidentiality of sensitive immigration information.Key Responsibilities Customer Support Duties:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, WhatsApp, and in person</li><li>Provide accurate guidance regarding visa consultation services, requirements, and procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Processing Duties:<ul><li>Collect, review, and verify client documents for completeness and accuracy</li><li>Prepare and complete visa application forms in accordance with embassy/immigration requirements</li><li>Ensure all files are properly compiled before submission</li><li>Coordinate with consultants regarding case updates and missing documentation</li><li>Track applications and maintain updated status records</li><li>Ensure compliance with embassy guidelines and company policies</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Perform data entry, prepare basic reports, and draft correspondence</li><li>Support consultants with case-related administrative tasks</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree (required)</li><li>1&ndash;3 years of experience in customer service, administration, or visa/immigration consultancy preferred</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Detail-oriented with strong documentation and organizational skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency (MS Office; CRM knowledge preferred)</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Processing and Customer Support Officer

LMKR

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 Essential Job Functions
 
 
 <ul>
 <li>
 Understanding of customer interaction to contribute in the success of end users.
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 <li>
 Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
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 Ability to recognize and analyze issues within the application or workflows being used by customer.
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 Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets
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 Prepares reference for users by writing workflow instructions and maintaining knowledge base for solutions provided to the customer
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 Maintains client confidence and protects operations by keeping information confidential.
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 Seek mentoring internally to find resolution for the customer reported issues
 </li>
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 Contributes to team by accomplishing related results as needed.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Possesses excellent communication and presentation skills while maintaining corporate professional acumen.
 </li>
 <li>
 Resourcefulness to resolve customer queries
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 Knowledge of software applications and how they operate. Familiarity with technical terms used in software application development process
 </li>
 <li>
 Ability to analyze and troubleshoot with solution-oriented mindset.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum: 6 Months
 </li>
 <li>
 Preferred: 2 Years
 </li>
 </ul>
 
 
 
 
 
 Education/Qualification:
 
 
 <ul>
 <li>
 Minimum: Bachelors
 </li>
 <li>
 Preferred: Master's
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
 <ul>
 <li>
 Islamabad
 </li>
 </ul>
</div>

Customer Support Associate

Explore 447+ Customer support assistant in Islamabad this March. Find roles across top companies and apply now to boost your career.

447 customer support assistant jobs In Islamabad

Real Estate Client Support Assistant (Full Time; On-site; I-8/4 Islamabad)

Back Office Support Assistant - CSR (Night Shift; Full Time; On-site; I-8/4 Islamabad)

Customer Support Executive

Customer Support Executive

Customer Support Officer

Processing and Customer Support Officer

Customer Support Associate