customer support executive Jobs in Islamabad

customer support executive

customer sales representative Jobs in Islamabad

customer sales representative

customer service specialist Jobs in Islamabad

customer service specialist

client services/customer care advisors specialist Jobs in Islamabad

client services/customer care advisors specialist

customer service representative (csr) Jobs in Islamabad

customer service representative (csr)

customer support assistant

GrowthRatio Solutions

Job Title: Customer Support Executive Company: GrowthRise Solutions Location: Bahria Town Phase 7, Rawalpindi Openings: 4 Schedule: 8 hours/day, 6 days/week Mode: On-site (not remote)Role OverviewGrowthRise Solutions is looking for motivated and detail-oriented Customer Support Executive to join our growing operations team. In this role, you will assist international clients by managing inquiries, processing orders and returns, and providing live support to ensure a smooth and satisfying shopping experience. We value individuals who are tech-savvy, have excellent English communication skills, and can perform efficiently in a fast-paced environment.Key Responsibilities<ul><li>Customer Support: Handle customer inquiries promptly and professionally via chat and other communication channels.</li><li>Order &amp; Return Management: Process and monitor customer orders and returns accurately.</li><li>Live Chat Assistance: Provide real-time support and resolve customer issues efficiently.</li><li>Data Management: Maintain and update customer records in internal systems.</li><li>Microsoft Office Tasks: Use Excel and Word for documentation, reporting, and tracking purposes.</li><li>Communication: Deliver clear, polite, and professional written and verbal communication to international clients.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong English communication skills (written and spoken).</li><li>Must have a personal laptop.</li><li>Willingness to work full-time on-site at our Bahria Town Phase 7 office.</li></ul>What We Offer<ul><li>Comprehensive training and ongoing professional development.</li><li>A stable, full-time on-site position.</li><li>Excellent opportunities for career growth within a rapidly expanding organization.</li></ul>Job Type: Full-time (Freshers are encouraged to apply) Work Location: On-site &ndash; Bahria Town Phase 7, RawalpindiJob Types: Full-time, FresherPay: From Rs40,000.00 per monthWork Location: In person

Customer Support Executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

iGate Technologies Pakistan

<div>
 We are seeking a dedicated and empathetic
 
 Customer Support Executive
 
 to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
 </li>
 <li>
 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
 </li>
 <li>
 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
 </li>
 <li>
 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
 </li>
 <li>
 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
 </li>
 <li>
 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
 </li>
 <li>
 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Candidate should be minimum O/A Level and above to graduate level
 </li>
 <li>
 Minimum of 2 year experience with Amazon and/or customer service environment
 </li>
 <li>
 Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
 </li>
 <li>
 Experience and dealing with UK, EU, USA client
 </li>
 <li>
 Demonstrated written communication skills - able to write, clearly and succinctly
 </li>
 <li>
 Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident
 </li>
 <li>
 Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
 </li>
 <li>
 Demonstrated experience working with cross departmental teams with proven collaboration skills
 </li>
 <li>
 Flexible to work on case triaging and escalation handling
 </li>
 <li>
 Excellent written and verbal communication skills, British /American Accent
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 ⛽ Fuel Allowance
 
 
 🏥 Medical Insurance
 
 
 🍽 Free Lunch Facility (In-house)
 
 
 🏋&zwj;&male;️ GYM Passport (Panel Gym's Free of Cost)
 
 
 💰 Participatory Fund
 
 
 💲 Market Competitive Salary
 
 
 💻 Learning &amp; Challenging Work Environment
 
 
 👨&zwj;💻 Amazing Work Culture
 
 
 🛫 Paid Time off
 
 
 👨&zwj;👩&zwj;👧&zwj;👦 Group Life Insurance
 
 
 ⏳ Maternity Leaves and many more
</div>

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul>
<li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li>
<li>Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li>
<li>Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li>
<li>Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li>
<li>Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li>
<li>Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li>
<li>Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li>
</ul>
Requirements<ul>
<li>
Candidate should be minimum O/A Level and above to graduate level.</li>
<li>Minimum of 2 year experience with Amazon and/or customer service environment.</li>
<li>Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li>
<li>Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li>
<li>Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li>
<li>Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li>
<li>Demonstrated experience working with cross departmental teams with proven collaboration skills.</li>
<li>Flexible to work on case triaging and escalation handling.</li>
<li>Excellent written and verbal communication skills, British /American Accent
</li></ul>Benefits<ul><li>Fuel Allowance</li></ul>
 Medical Insurance
 Free Lunch Facility (In-house)<ul><li>&#65039; GYM Passport (Panel Gym's Free of Cost)</li></ul>
 Participatory Fund
 Market Competitive Salary
 Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
 Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Nysonian

<div><h2 class="jobSectionHeader">About the job</h2>
<h3 class="jobSectionHeader">Company Overview</h3>
At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
<ul><li>NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style 
</li><li>
FLO Pilates &mdash; the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere 
</li><li>
REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all</li></ul> 
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
Position Overview:
The QA Executive will be responsible for ensuring high-quality customer interactions across calls, chats, and emails. This role plays a key part in maintaining service excellence, consistency, and compliance with Nobl Travel's customer support standards. The QA Executive will independently evaluate agent performance, identify process gaps, and collaborate with team leads/ trainers to drive continuous improvement through actionable insights and training feedback.
Key Responsibilities 
<ul><li>Monitor and evaluate customer interactions across all communication channels (calls, chats, and emails) to ensure accuracy, professionalism, and empathy.</li><li>
Provide detailed feedback and coaching suggestions to improve agent performance and customer experience.</li><li>
Conduct calibration sessions with trainers, team leads, or managers to align QA standards and scoring consistency.</li><li>
Identify process improvement opportunities and share recommendations to optimize support workflows.</li><li>
Track and report QA performance trends, highlighting recurring issues or training needs.</li><li>
Collaborate with the training and operations teams to design targeted coaching or refresher programs.</li><li>
Maintain QA documentation, evaluation forms, and quality dashboards.</li><li>
Ensure adherence to company policies, communication guidelines, and brand voice across all interactions.</li></ul>
Key Requirements 
<ul><li>Minimum 2 years of experience in Quality Assurance within a customer or client support environment.</li><li>
Strong understanding of QA frameworks, evaluation methods, and feedback best practices.</li><li>
Familiarity with CRM or customer support tools (e.g., Zendesk, Salesforce, Gorgias, Freshdesk, or similar).</li><li>
Excellent communication, analytical, and problem-solving skills.</li><li>
High attention to detail with the ability to provide objective and constructive feedback.</li><li>
Proactive mindset with a passion for process improvement and service quality</li><li>
On-site work requirement.</li></ul>
Performance Indicators 
Consistency and accuracy of QA evaluations (calibration score<ul><li> 90%).</li><li>
Timely completion of evaluations and feedback (within agreed SLA).</li><li>
Observable improvement in agent performance and quality scores over time.</li><li>
Contribution to training content or process improvement initiatives.</li><li>
Alignment of QA insights with customer satisfaction (CSAT) and First Contact Resolution (FCR) trends.</li></ul></div>

QA Executive – Customer Support

Edge

<div>
 
 At Edge, we&rsquo;re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We&rsquo;re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we&rsquo;re a global team disrupting the norms of how people can work together.
 
 
 
 
 
 
 About the Role
 
 
 
 Edge is building a global talent ecosystem that helps high-growth companies hire exceptional people.
 
 
 As a
 
 Client Enablement Assistant
 
 , you&rsquo;ll be the operational backbone of our candidate-to-client journey.
 
 
 This role is ideal for someone with a
 
 tech-startup or sales-operations background
 
 who enjoys solving complex problems, improving processes, and collaborating across teams.
 
 
 Your work will directly influence client satisfaction, candidate readiness, and Edge&rsquo;s continued growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client &amp; Candidate Coordination
 
 
 <ul>
 <li>
 Serve as the primary liaison between candidates, internal teams, and clients to ensure seamless scheduling, communication, and interview logistics.
 </li>
 <li>
 Integrate client feedback into enablement strategies and recommend process improvements to enhance the candidate and client experience.
 </li>
 </ul>
 
 
 Operations &amp; Process Excellence
 
 
 <ul>
 <li>
 Use data and operational tools to track progress, identify bottlenecks, and streamline workflows.
 </li>
 <li>
 Partner with internal stakeholders to keep talent mapping aligned with evolving client requirements.
 </li>
 <li>
 Anticipate challenges and propose solutions that maintain a smooth, high-quality hiring journey.
 </li>
 </ul>
 
 
 Candidate Preparation
 
 
 <ul>
 <li>
 Lead mock interviews and provide tailored coaching to help candidates present their skills effectively.
 </li>
 <li>
 Share insights on thriving in startup environments and fast-moving teams.
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3&ndash;5 years in tech-startup operations, sales operations, or a similar cross-functional role
 
 where process improvement and problem-solving were key.
 </li>
 <li>
 Strong analytical and organizational skills with a track record of managing multiple stakeholders.
 </li>
 <li>
 Recruitment or talent-enablement experience is
 
 a plus, not a requirement
 
 .
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficiency in Salesforce and Excel/Google Sheets.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to prioritize effectively in a fast-paced, ambiguous environment.
 </li>
 <li>
 Collaborative, growth-oriented mindset with a passion for delivering outstanding client experiences.
 </li>
 </ul>
 
 
 
 
 
 Why Join Edge?
 
 
 
 Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We&rsquo;re not just offering a job; we&rsquo;re inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.
 
 
 Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.
 
</div>

Client Enablement Assistant

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Assistant Manager &ndash; Sales Reports To: Sales Manager / Store Manager Company: Enza HomeAbout Enza HomeEnza Home, a part of the Yata&#351; Group, is a globally recognized furniture and lifestyle brand known for its modern, elegant, and functional home solutions. Offering a wide range of furniture, mattresses, textiles, and home d&eacute;cor products, Enza Home is committed to transforming living spaces into personalized havens of comfort and style.Position SummaryWe are looking for a driven and experienced Assistant Manager &ndash; Sales to support sales operations, team supervision, and customer engagement in our showroom. The role requires a balance of leadership, customer service, and sales acumen to help achieve store targets and deliver an exceptional brand experience.Key ResponsibilitiesSales &amp; Business Performance<ul><li>Support the Store/Sales Manager in achieving monthly and annual sales targets.</li><li>Drive product upselling and cross-selling strategies across categories.</li><li>Monitor daily sales performance and ensure prompt reporting and documentation.</li></ul>Customer Experience<ul><li>Assist customers with their home furnishing needs by providing tailored product recommendations.</li><li>Resolve customer complaints effectively, ensuring high satisfaction and retention.</li><li>Ensure a premium in-store experience that aligns with Enza Home&rsquo;s brand values.</li></ul>Team Supervision &amp; Training<ul><li>Guide and mentor junior sales staff to improve performance and service quality.</li><li>Assist in onboarding and training of new team members.</li><li>Monitor staff schedules, daily briefings, and performance feedback.</li></ul>Visual Merchandising &amp; Store Management<ul><li>Ensure store layout, displays, and product placements are appealing and up to brand standards.</li><li>Coordinate with visual merchandisers and store managers for product rotations and campaign setups.</li></ul>Inventory &amp; Coordination<ul><li>Support stock management by tracking fast-moving items and notifying the supply team.</li><li>Liaise with logistics for smooth deliveries and customer follow-ups.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Interior Design, or related field.</li><li>3&ndash;5 years of experience in sales, preferably in the retail furniture or lifestyle segment.</li><li>Strong communication and interpersonal skills.</li><li>Excellent problem-solving and team coordination abilities.</li><li>Familiarity with retail CRM systems, sales reporting tools, and basic MS Office skills.</li><li>Passion for interior design, home d&eacute;cor, and customer service.</li></ul>Key Competencies<ul><li>Sales Leadership</li><li>Customer Relationship Management</li><li>Visual Merchandising Awareness</li><li>Product Knowledge</li><li>Team Collaboration</li><li>Time Management</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

AM Sales

Explore 767+ Customer support assistant in Islamabad this October. Find roles across top companies and apply now to boost your career.

767 customer support assistant jobs IN Islamabad

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

QA Executive – Customer Support

Client Enablement Assistant

AM Sales