customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

assistant manager sales

call center agent

customer support assistant

Epicsoft Technologies

We&rsquo;re looking for a Customer Support Executive to join our growing team in Lahore Cantt. If you have strong communication skills and enjoy helping people, this is the perfect opportunity for you!Key ResponsibilitiesHandle customer inquiries via phone, chat, or emailProvide timely and accurate information to customersMaintain a positive, empathetic, and professional attitudeRecord and update customer interactions efficientlyRequirementsExcellent communication skills in EnglishAbility to work full-time (Monday&ndash;Saturday, 7:00 PM &ndash; 3:00 AM)Previous experience in customer support is a plus, but not requiredWhat We OfferFriendly and supportive work environmentOpportunity for career growthCompetitive salary packageJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

ThingTrax

<div>Thingtrax is building an Agentic Manufacturing Operations platform to transform how factories operate. By deploying AI-powered agents, including advanced computer vision systems, directly on production lines, we help manufacturing operations observe, reason, and act in real time. Our mission focuses on collaborating closely with manufacturers, particularly in the food and beverage sectors, to enhance efficiency, reduce waste, and enable a shift from manual processes to autonomous, optimized operations.
Duties and Responsibilities:
1. Customer Interaction:<ul><li>
Provide quick and effective solutions to technical inquiries from customers through all communication channels (email, phone, chat, and ticketing system).</li><li>
Build strong relationships with customers by delivering professional and helpful technical support.</li></ul>
2. Technical Troubleshooting:<ul><li>
Conduct in-depth diagnostics and troubleshooting for hardware and software issues.</li><li>
Deliver effective resolutions to technical challenges while minimizing customer disruption.</li></ul>
3. Product Expertise:<ul><li>
Gain a thorough understanding of the company's product offerings to provide informed advice to customers.</li><li>
Keep abreast of new product features and functionalities to accurately address customer inquiries.</li></ul>
4. Documentation and Knowledge Base:<ul><li>
Thoroughly document all troubleshooting procedures and solutions for future reference.</li><li>
Regularly contribute to the knowledge base, ensuring customer-facing resources are updated and clearly articulated.</li></ul>
5. Issue Escalation:<ul><li>
Proactively escalate significant or unresolved issues to the relevant internal teams, ensuring follow-up until resolution is achieved.</li></ul>
6. Customer Training and Support:<ul><li>
Lead training efforts and develop user-friendly resources to assist customers in maximizing their use of the product.</li><li>
Provide proactive support during setup and integration to facilitate smooth adoption.</li></ul>
7. Quality Assurance:<ul><li>
Engage in testing new releases to identify potential issues and offer constructive feedback to the development team.</li></ul>
8. Team Collaboration:<ul><li>
Collaborate closely with sales, product management, and engineering teams to ensure alignment on customer requirements and feedback.</li><li>
Share troubleshooting techniques and insights with colleagues to encourage ongoing enhancement in customer support.</li></ul>
9. Customer Feedback and Improvement:<ul><li>
Gather and analyze customer feedback to advocate for essential product or process enhancements.</li><li>
Spot trends in support issues to generate proactive solutions and decrease recurring inquiries.</li></ul>
10. Governance and KPI Management:<ul><li>
Act as the point of governance to ensure tracking and maintenance of all operational health metrics, including uptime, ticket resolution time, and SLA compliance.</li><li>
Ensure ongoing monitoring and reporting of key performance indicators (KPIs) to fulfill both customer and internal standards.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field (mandatory)
</li><li>1&ndash;2 years of experience in a technical support, customer support, or similar role (fresh graduates are encouraged to apply)
</li><li>Basic understanding of software systems, troubleshooting, and technical problem-solving
</li><li>Familiarity with Python or general programming concepts will be a plus
</li><li>Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
</li><li>Ability to handle customer queries professionally across multiple channels (email, chat, calls)
</li><li>Strong analytical and problem-solving mindset
</li><li>Willingness to learn quickly and adapt to new technologies and products
</li><li>Ability to work collaboratively with cross-functional teams
</li><li>Basic understanding of ticketing systems, SLAs, or customer support processes is a plus
</li><li>High level of ownership, responsibility, and attention to detail
</li><li>Looking for individuals who are eager to learn, grow, and commit long-term</li></ul> 

Benefits 
<ul><li>
Health Insurance (Coverage for Spouse and Children if Married; Coverage for both Parents if Single)</li><li>
Company-Sponsored Trips</li><li>
Quarterly Dinner Events</li><li>
Paid Time Off for Holidays</li><li>
Learning and Development Support - Course/exam fees covered after approval.</li><li>
Gym Membership Allowance</li></ul></div>

Customer Support Associate

Geekinn Private Limited

What you will do: &middot; Manage and respond to Jira tickets promptly, ensuring all client inquiries and issues are addressed efficiently.&middot; Handle task responses with accuracy and attention to detail, meeting client requirements and deadlines.&middot; Provide real-time assistance to clients through WhatsApp groups, offering guidance, troubleshooting, and support.&middot; Answer incoming client calls, effectively addressing queries, troubleshooting issues, and providing solutions.&middot; Make outgoing calls for follow-ups, updates, and resolution of outstanding client issues or tasks.&middot; Participate in client meetings to discuss project progress, address concerns, and gather feedback.&middot; Respond to client emails, offering timely and professional support and information.Collaborate with the implementation team to ensure a smooth transition from implementation to support, understanding client-specific setups and requirements.What we are looking for: * Bachelor&rsquo;s in Business Administration, Networking, or related field (preferred) * 1 &ndash; 3 years of experience of customer support (BPO preferred) * Strong communication and organizational skills * Good time management and attention to detail * Familiarity with Jira or similar tools (plus) * Patient, empathetic, and client-focused attitudeRegular Working Hours: Monday to Friday (09:30 AM &ndash; 06:30 PM) (Alternative Saturday) (Rotational shift: 01:00 PM -10:00 PM as per requirement)Apply via email: careers@resourceinn.com &mdash; mention subject line &ldquo;Customer Support executive&rdquo;Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

IGarner System

Urgent Hiring &ndash; Customer Support Executive (Female)Company: Cyber System Location: Lahore Industry: U.S.-Based Virtual Patient CommunicationKey Responsibilities:<ul><li>Handle inbound calls and manage call queues</li><li>Respond to voicemails, portal messages, and emails</li><li>Provide information regarding appointments, providers, and office details</li><li>Escalate urgent matters to relevant staff</li><li>Schedule appointments for patients</li><li>Perform insurance verification and eligibility checks</li><li>Maintain documentation in EMR/EHR systems</li><li>Assist with payment and billing support</li></ul>Compensation &amp; Benefits: Salary: PKR 70,000 &ndash; 80,000 Pick &amp; Drop Service Probationary Increment Attendance BonusApply Now: Send your CV to placement@xybersystem.com WhatsApp: 0323-5257857#Hiring #LahoreJobs #CustomerSupport #USHealthcare #JobOpportunityJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Reall Time

<div>
 
 Reall Time is dedicated to building customer loyalty through genuine care and personalized service. Our team focuses on proactively understanding customer needs, enabling us to deliver timely and tailored solutions. With a commitment to exceptional service, we aim to create meaningful connections with every interaction.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Virtual Assistant, located in Lahore. The Virtual Assistant will handle customer interactions, ensure clear and effective communication, and support operational needs efficiently. This role encompasses providing excellent customer service, participating in training programs, and assisting with related tasks during night shifts.
 
 
 
 
 
 Salary Range: 50K to 100K
 
 
 Company Website: https://realltime.net
 
 
 Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
 
 
 WhatsApp: +92311-4565854
 
</div>

Limo Dispatcher (English Speaking Required) Night Shift - On Site

KB FACILITIES MANAGEMENT

Job description &ndash; Admin Assistant MaintenanceKBFM are looking to recruit an experience Admin Assistant to join our team located at the head office in DHA phase 1, Lahore. Salary: 40,000 to 45,000Job Summary :We are seeking a highly organized and detail-oriented Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess strong clerical skills and be proficient in various software applications, including Google Suite and QuickBooks. This role is essential in ensuring the smooth operation of our administrative functions, providing excellent phone etiquette, and maintaining accurate data entry.Key Duties: <ul><li>Answering incoming calls including dealing with customers regarding product, pricing and delivery lead-times.</li><li>Outgoing Calls</li><li>Providing written quotations by email.</li><li>Processing online orders</li><li>Raising order paperwork including invoices</li><li>Liaising with suppliers</li><li>Dealing with customer complaints</li><li>Order checking</li><li>Chasing invoices</li><li>Raising Purchase Orders</li><li>Booking Engineers to Jobs</li><li>General admin &amp; customer service duties</li></ul>Job Type: Full-timeMonday &ndash; Friday 09:00 &ndash; 18:00 (UK time), 14:00pm &ndash; 23:00pm (PK time)Work Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>People Management: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Admin Assistant Maintenance

Blue Star Manufacturing (Pvt) Limited

Job SummaryThe Administrative Assistant will be a key support member responsible for the accurate andtimely processing of sales orders, returns, and exchanges using our Enterprise ResourcePlanning (ERP) system, QuickBooks/NetSuite. This role requires exceptional attention to detail,strong data entry skills, and the ability to maintain organized and up-to-date records. The idealcandidate is proactive, proficient in QuickBooks, and eager to ensure smooth and efficienttransactional workflow.Key ResponsibilitiesOrder and Transaction ProcessingOrder Entry: Accurately enter and process new customer orders into QuickBooks andother relevant systems from various sources (e.g., email, sales team, e-commerceplatform exports).Order Fulfillment Coordination: Liaise with the warehouse/operations team to ensureorders are picked, packed, and shipped correctly and on schedule.Invoicing and Billing: Generate and distribute accurate sales invoices to customersfollowing company guidelines.Returns and Exchanges: Process all customer returns, refunds, and exchanges withinthe ERP system, ensuring proper inventory and financial adjustments are recorded.Troubleshooting: Investigate and resolve discrepancies related to orders, invoices,inventory, and shipping issues.Documentation: Maintain comprehensive digital and physical records for all orders,returns, and related communication.Data Entry and Administrative SupportGeneral Data Entry: Perform high-volume data entry, maintaining and updating variousdatabases, spreadsheets (Excel), and company records with a high degree of accuracy.New items Entry into the ERPReporting: Assist in generating basic reports related to sales, returns, and inventorylevels as requested by management.File Management: Organize and maintain office filing systems, both digital and hardcopy, ensuring confidentiality and easy retrieval.Communication: Handle professional communication with customers and internalteams regarding order status, tracking, and transactional inquiries.Office Support: Provide general administrative support, which may include managingoffice supplies, handling mail, and assisting with light clerical tasks.Other related tasks assigned from time-to-timeEligibility RequirementThe ideal candidate should meet the following eligibility criteria 1-1.5 years of hands-on experience of providing ecommerce administrative assistant orusing an ERP system in an ecommerce setup for order processing, invoicing, and returnsmanagement. Proficient in Microsoft Excel for data entry, reporting, and database updates. Strong data entry accuracy and attention to detail in managing high-volumetransactional data. Familiar with Accounts Payable and Receivable functions, including invoicing, billing, andreconciliation of customer transactions. Skilled in order management, record keeping, and documentation of digital and physicalfiles. Ability to assist with sales order processing, returns/exchanges, and inventoryadjustments. Excellent written communication for professional email and chat correspondence withinternal teams and customers. Capable of resolving discrepancies and providing clear, courteous updates on order ortransaction status. Highly organized, proactive, and capable of multitasking in a fast-paced officeenvironment. Strong commitment to maintaining accuracy, confidentiality, and workflow efficiency.Comfortable working with the EST timing (6:00PM to 3:00AM PKT)Work Location: In person

E-commerce Operations Assistant

Explore 625+ Customer support assistant in Lahore this April. Find roles across top companies and apply now to boost your career.

625 customer support assistant jobs In Lahore

Customer Support Executive

Customer Support Associate

Customer Support Executive

Customer Support Executive

Limo Dispatcher (English Speaking Required) Night Shift - On Site

Admin Assistant Maintenance

E-commerce Operations Assistant