customer support representative Jobs in Lahore

customer support representative

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call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support consultant

Optimer SEO

We are looking for a confident and well-spoken Customer Support Representative (Female) to join our team. The ideal candidate will be responsible for handling international clients, ensuring excellent communication, and providing high-quality customer support.This is a front-end role focused on client interaction, relationship management, and delivering a smooth customer experience.Key Responsibilities:<ul><li>Communicate with international clients via chat, email, and calls</li><li>Handle customer queries and provide timely resolutions</li><li>Maintain professional and friendly communication at all times</li><li>Build strong relationships with clients</li><li>Coordinate with internal teams when required</li><li>Ensure customer satisfaction and retention</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Digital Marketing (preferred)</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Pleasant, clear, and attractive voice</li><li>Confidence in dealing with international clients</li><li>Strong interpersonal and communication skills</li><li>Ability to work in night shift (US/UK hours)</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>How to Apply:Send your CV via WhatsApp at 0333-4900853 with the subject &quot;Customer Support Representative&quot;Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Representative (Female) (Night Shift)

ibex. Pakistan

<div>
 ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 
 
 </li>
 </ul>
 Stay updated on process changes and system updates
</div>

Customer Support Representative (US & UK Region)

Top Line Resource Group (TLRG)

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

Planlab Solutions

PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our growing team as a Customer Service Representative. In this role, you will be the first point of contact for our international clients, delivering exceptional support via chat, email, and phone.Location: Model Town Link Road, LahoreShift: Night Shift &ndash; 9:00 PM to 6:00 AM (9 Hours)Responsibilities:<ul><li>Handle customer inquiries professionally via email, live chat, and phone</li><li>Manage and respond to tickets using CRM and helpdesk tools such as Gorgias, Zendesk, Freshdesk, or HubSpot</li><li>Resolve customer issues and complaints by identifying the root cause and providing effective solutions</li><li>Follow up with customers to ensure their issues are fully resolved, and they are satisfied</li><li>Process and manage refunds, returns, exchanges and order cancellations accurately</li><li>Track orders and provide real time shipping updates to customers using platforms like Shopify, WooCommerce, or Amazon Seller Central</li><li>Manage and moderate social media ad comments and direct messages professionally</li><li>Maintain accurate and up-to-date customer records within the CRM system</li><li>Provide product information, troubleshooting guidance, and general support</li><li>Escalate complex issues to the Team Lead when necessary and follow up until resolved</li><li>Stay updated on product and industry knowledge to deliver the best service possible</li><li>Work collaboratively with the team to ensure smooth daily operations</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multitask and prioritize workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (minimum)</li><li>Experience in a call center or customer support role via chat or email is a plus</li><li>Experience working with any CRM or helpdesk software is preferred</li><li>Proficiency in spoken and written English is a must</li><li>Comfortable working with computers and various software applications</li><li>Fast typing speed with accuracy is a plus</li></ul>Why Join Us?<ul><li>No sales, no targets, no commission pressure &mdash; pure customer support</li><li>Stable night shift with fixed hours</li><li>Work with international clients and brands</li><li>Hands-on experience with industry-leading CRM tools</li><li>Friendly and supportive team environment</li></ul>Please submit your resume along with a short cover letter highlighting your relevant experience and why you'd be a great fit for this role.We thank all applicants for their interest. Only shortlisted candidates will be contacted for an interview.Job Types: Full-time, ContractPay: Rs35,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Are you comfortable with outbound calls?</li><li>Can you write emails and do live chat?</li><li>Are you available for the on-site night shift (09 pm- 07 am)?</li></ul>Work Location: In person

CSR - Customer Support - Customer Service Representative - Night

DYNAMIC SOLUTIONS

Customer Support Representative (Night Shift)We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for managing customer interactions, resolving queries, and ensuring a positive customer experience across multiple channels.Key Responsibilities<ul><li>Handle customer interactions via phone, email, and live chat</li><li>Resolve customer queries efficiently while maintaining professionalism</li><li>Follow up with customers to ensure issue resolution and satisfaction</li><li>Maintain accurate records of interactions in CRM systems</li><li>Collaborate with internal teams for timely issue resolution</li><li>Identify upselling and cross-selling opportunities</li><li>Collect and report customer feedback to improve services</li></ul>Requirements<ul><li>Minimum Intermediate (FA/FSc/ICom or equivalent)</li><li>At least 6 months of customer service or call center experience</li><li>Strong communication and interpersonal skills</li><li>Basic technical troubleshooting ability</li><li>Proficiency in Microsoft Excel or Google Sheets</li><li>Strong problem-solving and customer-handling skills</li><li>Willingness to work in night shifts / rotational shifts</li></ul>Preferred Skills<ul><li>Experience with CRM tools (Salesforce, HubSpot, or similar)</li><li>Experience handling international customers (US/UK market preferred)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth and career development opportunities</li><li>Supportive and collaborative work environment</li><li>Performance-based incentives</li></ul>Job Details<ul><li>Location: Garden Town, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Job Type: Full-Time</li><li>Send your resume to: careers@dynamicsols.com</li><li>Garden Town, Lahore (On-site)</li><li>Full-Time</li></ul>Work Location: In person

Customer Support Representative (Night Shift)

Marham

<div>
 
 
 Marham
 
 is looking for a
 
 Customer Support Representative
 
 to join our dynamic and mission-driven team. If you have a strong background in the
 
 pharmaceutical or healthcare industry
 
 and a passion for delivering exceptional customer service, we&rsquo;d love to hear from you!
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via live chat.
 
 </li>
 <li>
 Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.
 
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.
 
 </li>
 <li>
 Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.
 
 </li>
 <li>
 Stay up-to-date with Marham&rsquo;s services and any regulatory requirements that may affect communication with users.
 
 </li>
 <li>
 Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree (preferably in Pharmacy, Life Sciences, or a related field).
 
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 5 years
 
 of experience in
 
 customer support or complaint management
 
 , ideally within the
 
 pharmaceutical or healthcare sector
 
 .
 
 </li>
 <li>
 Strong written communication skills in English.
 
 </li>
 <li>
 Familiarity with chat systems, CRM tools, and online customer service platforms.
 
 </li>
 <li>
 Ability to work under pressure, multitask, and meet performance KPIs.
 
 </li>
 <li>
 Demonstrated ability to resolve complex customer concerns in a regulated industry.
 
 </li>
 <li>
 
 Shift Timings:
 
 Multiple shifts (specific hours to be discussed during the interview).
 
 </li>
 </ul>
</div>

Customer Support Representative( Domestic Campaign)

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Customer Support Representative
 
 in
 
 Lahore.
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Handle customer inquiries and complaints during night shift hours.
 </li>
 <li>
 Provide information about products and services.
 </li>
 <li>
 Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
 </li>
 <li>
 Document and update customer records based on interactions.
 </li>
 <li>
 Develop and maintain a knowledge base of the evolving products and services.
 </li>
 <li>
 Collaborate with the daytime support team for seamless 24/7 operational efficiency.
 </li>
 <li>
 Strive to meet or exceed individual and team performance goals.
 </li>
 <li>
 Requirements:
 </li>
 <li>
 Availability to work night shifts and maintain flexibility with scheduling.
 </li>
 <li>
 Less than one year of customer service experience is required; freshers are welcome to apply.
 </li>
 <li>
 Strong verbal communication skills and ability to handle stressful situations with ease.
 </li>
 <li>
 Proficiency in basic computer applications and capable of navigating complex software systems.
 </li>
 <li>
 Resilience and problem-solving skills, with the ability to think on your feet.
 </li>
 <li>
 A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple priorities.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Basic understanding of sales principles and customer service practices.
 </li>
 <li>
 Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
 </li>
 <li>
 Strong organizational and multitasking skills, with keen attention to detail.
 </li>
 <li>
 Ability to work effectively as part of a team and independently when required.
 
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 <ul>
 <li>
 Basic salary with commission based on performance metrics and goals achieved.
 </li>
 <li>
 Opportunities for career growth and development within the company.
 
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 Full-time position with potential overtime.
 </li>
 <li>
 Opportunities for additional on-the-job training and skill development.
 
 </li>
 </ul>
</div>

Customer Support Representative - The Logic Design

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