customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

customer support consultant

AAT Technologies

Job SummaryWe are looking for a motivated and customer-focused CSR Intern to join our Customer Support team. This internship offers hands-on experience in handling customer inquiries, resolving issues, and learning professional communication skills while supporting daily customer service operations.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media.</li><li>Assist customers with product or service information.</li><li>Record and update customer interactions in the CRM system.</li><li>Escalate complex issues to senior team members when necessary.</li><li>Follow up with customers to ensure issues are resolved.</li><li>Maintain accurate records of customer feedback and complaints.</li><li>Support the team in achieving customer satisfaction goals.</li><li>Perform other administrative and customer support tasks as assigned.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a Bachelor's degree (Business, Marketing, Communications, or a related field preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and problem-solving abilities.</li><li>Basic computer proficiency (MS Office, Google Workspace).</li><li>Willingness to learn CRM tools and customer support processes.</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Ability to work independently and as part of a team.</li></ul>Pay: Up to Rs30,000.00 per monthWork Location: In person

Customer Support Representative (Intern)

Abacus

<div>
 
 
 Chat Support Executive
 
 
 
 We are looking for a
 
 Chat Support Executive
 
 to deliver exceptional customer support through professional and timely written communication. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve customer queries efficiently.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via chat in a professional and timely manner.
 </li>
 <li>
 Resolve customer concerns with empathy, patience, and a solution-oriented approach.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Minimum a
 
 year of customer service experience
 
 (chat support experience preferred).
 </li>
 <li>
 Excellent written English with strong grammar, spelling, and punctuation.
 </li>
 <li>
 Strong problem-solving, communication, and organizational skills.
 </li>
 <li>
 Customer-focused with the ability to work in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Working Hours
 
 
 <ul>
 <li>
 Rotational
 
 9-hour shifts
 
 </li>
 <li>
 
 5 working days per week
 
 </li>
 </ul>
 
 
 
</div>

Chat Support Executive- UAE

StoneFly Private Limited

Key Responsibilities<ul><li>Customer Support: Resolve queries promptly and accurately via phone, chat, or email.</li><li>Ticket Management: Process support tickets and escalate complex issues to Tier 2 technical teams.</li><li>Quality &amp; Compliance: Maintain high Customer Satisfaction (CSAT) scores while strictly following data and compliance guidelines.</li><li>Customer Retention &amp; Sales: Identify upselling or cross-selling opportunities (depending on the project).</li><li>Shift Adaptability: Work in rotational shifts (morning, evening, or night) depending on the regional time zone (e.g., UAE or US).</li></ul>Typical Requirements<ul><li>Education: Minimum Intermediate/A-Levels, though Bachelor&rsquo;s degrees are generally preferred.</li><li>Communication: Excellent verbal and written English or Urdu skills. For international campaigns, an American or neutral accent is highly valued.</li><li>Experience: Prior customer service or BPO experience is a plus, though fresh graduates can also apply</li></ul>Compensation &amp; Perks<ul><li>Salary Range: PKR 45,000 with uncapped commission.</li><li>Incentives: Performance-based bonuses and shift allowances.</li></ul>Pay: Rs45,000.00 per monthWork Location: In person

Customer Support Executive

MEP Solutions

Our company is the sister firm of IZHAR construction company Pvt Ltd. Accurate Pvt, Ltd (Digital Meters manufacturing firm) is seeking a full-time on-site Costing &amp; Proposal Engineer to join our team at Head Office for permanent post. The ideal candidate should have expertise in costing and proposal of Digital Meters.Roles and Responsibility:<ul><li>Review of Tender Documents (Like Drawings, Specification &amp; BOQ etc.) to understand the scope and ensure all the required information is provided for bidding process.</li><li>To minutely study RFQs and identify customer need for preparation of commercial proposals.</li><li>To coordinate with design department for predesign and prepare the BOQ against customer needs.</li><li>To get the material rate from procurement department as well as from market (Local &amp; international), if required.</li><li>To coordinate with customers regarding due clarifications, requirement and other enquiry related matters.</li><li>Assist the Planning &amp; Contract department in providing the budgetary and proper bid submission.</li><li>Prepare Techno commercial Proposal in accordance with requirement of customer.</li><li>Meeting with client / consultant to kill the ambiguities for proper bid submission.</li><li>Technical and financial evaluation and comparison of quotations of suppliers and sub-contractors.</li><li>Pricing material and labor cost for all BOQ items using comparison and pre-determined manpower production rate.</li><li>Give Review of final summary and commercial proposal to higher management.</li><li>Preparation of project documents (Material Submittal Log, Shop drawings Log, Procurement Logs, Cash Flows etc.)</li><li>Negotiation with vendors for final discounted offer.</li><li>Preparation of Material Submittals for consultant&rsquo;s approval.</li><li>Assist the Design department for rectification of consultant comments on Shop drawings and Material Submittals.</li><li>Coordinate with Procurement Department, generate the PRN for material and ensure timely delivery of material.</li><li>Meetings and co-ordination with consultant for timely completion of project.</li><li>Responsible for communication with Consultant and Client discussing and resolving on-site issues which may arise during the construction.</li></ul>Qualification: Bachelor's degree in electrical.Experience: 3 to 4 years relevant experience.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Costing and proposal Engineer

Job DescriptionHR InternDepartment: Human Resources Location: Lahore, Pakistan Employment Type: Internship (Leading to Permanent Employment Based on Performance) Shift Timing: Afternoon Shift (Candidates must be willing to work afternoon/evening hours) Reports To: Senior HR ConsultantAbout the RoleWe are seeking a motivated and enthusiastic HR Intern to join our growing Human Resources team. This internship offers an excellent opportunity for fresh graduates who possess strong conceptual knowledge of Human Resource Management and are eager to gain practical experience in a dynamic and fast-paced work environment.The selected candidate will work directly under the supervision of a Senior HR Consultant, assisting in talent acquisition, HR policy development, employee engagement initiatives, and the establishment of HR processes that foster a high-performance organizational culture.This role is ideal for individuals who aspire to build a career in Human Resources and are passionate about learning modern HR practices while contributing to organizational growth.Key ResponsibilitiesRecruitment &amp; Talent Acquisition<ul><li>Assist in sourcing, screening, and shortlisting candidates for various positions.</li><li>Coordinate interviews with hiring managers and candidates.</li><li>Schedule interviews and maintain recruitment trackers.</li><li>Communicate professionally with applicants throughout the recruitment process.</li><li>Support onboarding activities for newly hired employees.</li></ul>HR Policies &amp; Organizational Development<ul><li>Assist in drafting, reviewing, and updating HR policies, procedures, and SOPs.</li><li>Support initiatives aimed at developing and strengthening the organization's culture and employee experience.</li><li>Conduct research on HR best practices and recommend process improvements.</li><li>Assist in preparing employee handbooks, policy documents, and HR manuals.</li></ul>HR Operations &amp; Documentation<ul><li>Maintain employee records and HR documentation.</li><li>Prepare reports, presentations, and HR dashboards.</li><li>Support compliance with organizational policies and labor regulations.</li><li>Assist in HR audits and documentation management.</li></ul>Employee Engagement<ul><li>Support employee engagement and wellness initiatives.</li><li>Assist in organizing orientation sessions, training programs, and employee events.</li><li>Contribute ideas to improve employee satisfaction and workplace culture.</li></ul>Research &amp; Continuous Improvement<ul><li>Conduct research on emerging HR trends, recruitment strategies, AI tools, and industry best practices.</li><li>Support HR projects and process improvement initiatives as assigned by the Senior HR Consultant.</li></ul>Eligibility Criteria<ul><li>Fresh graduate or final-semester student in:</li><li>Human Resource Management</li><li>Psychology</li><li>Business Administration (HR)</li><li>Industrial Relations</li><li>Organizational Development</li><li>Social Sciences (with HR specialization)</li></ul>Preferred Qualifications<ul><li>Strong conceptual understanding of Human Resource Management.</li><li>Excellent verbal and written communication skills.</li><li>Good analytical and problem-solving abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Basic understanding of recruitment processes and HR documentation.</li><li>Familiarity with HRIS or Applicant Tracking Systems (ATS) will be an added advantage.</li><li>Candidates willing to work afternoon/evening shifts will be preferred.</li></ul>Desired Competencies<ul><li>Strong learning attitude and curiosity.</li><li>Professionalism and integrity.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to work independently and collaboratively.</li><li>Attention to detail and organizational skills.</li><li>Time management and multitasking ability.</li><li>Adaptability and willingness to take initiative.</li><li>Passion for building people-centric workplaces.</li></ul>Learning OpportunitiesDuring the internship, the selected candidate will gain hands-on exposure to:<ul><li>End-to-end Recruitment &amp; Talent Acquisition</li><li>HR Policy Formulation and Implementation</li><li>Organizational Culture Development</li><li>Performance Management Systems</li><li>Employee Engagement &amp; Retention</li><li>HR Compliance &amp; Documentation</li><li>HR Analytics and Reporting</li><li>AI-driven Recruitment Tools and Modern HR Technologies</li><li>Strategic Human Resource Management</li></ul>Career GrowthThis internship is designed to develop future HR professionals. High-performing interns may be considered for permanent employment based on performance, business requirements, and demonstrated potential.If you are passionate about Human Resources, eager to learn, and ready to contribute to building a high-performing organization, we encourage you to apply and begin your HR career with us.Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

HR Intern

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About the RoleWe are expanding our AI and automation practice across our group companies and external GCC clients. We are hiring a senior AI Automation Consultant to lead transformation initiatives by identifying operational inefficiencies, designing AI-powered workflows, and delivering scalable automation solutions that create measurable business impact.This is a senior, client-facing role focused on discovery, solution architecture, workflow automation, AI implementation, and stakeholder management. You will work closely with leadership teams, internal departments, and external clients to design and deploy practical AI systems that improve operations and productivity.Key Responsibilities Business Discovery &amp; Process AnalysisLead discovery sessions with internal departments and external clientsAnalyze workflows, identify bottlenecks, and uncover automation opportunitiesMap current-state and future-state operational processesBuild ROI-driven business cases for AI and automation adoptionAI &amp; Automation Solution DesignDesign AI-powered workflows, intelligent agents, RAG systems, document processing pipelines, and automation architecturesArchitect solutions using:OpenAI / Anthropic APIsn8n, Make, ZapierVector databasesCRM, ERP, HRMS, and telephony integrationsDefine implementation scope, technical specifications, and acceptance criteriaProject Delivery &amp; Implementation SupportCollaborate with automation engineers during implementationValidate outputs, conduct testing, and ensure production readinessLead pilot deployments and user adoption initiativesDevelop SOPs, documentation, and training materialsClient Engagement &amp; Pre-SalesParticipate in client meetings, workshops, and scoping sessionsSupport proposal writing, solution presentations, and demosCommunicate technical concepts clearly to non-technical stakeholdersResponsible AI &amp; GovernanceEnsure proper data handling and output validation practicesDesign human-in-the-loop workflows where requiredAddress security, compliance, and operational risks in AI systemsRequirements<ul><li>5+ years of experience in consulting, digital transformation, automation, or solution design</li><li>Minimum 2 years of hands-on experience in AI, intelligent automation, or workflow automation</li><li>Proven experience delivering automation or AI projects end-to-end</li><li>Strong understanding of LLMs, prompt engineering, AI agents, and evaluated AI systems</li><li>Hands-on experience with automation platforms such as n8n, Make, or Zapier</li><li>Experience integrating APIs, webhooks, and enterprise systems</li><li>Familiarity with CRM, ERP, HRMS, or telephony/contact-center platforms</li><li>Strong communication, presentation, and stakeholder management skills</li><li>Ability to create professional reports, architecture documents, and client proposals</li><li>Preferred Qualifications</li><li>Python or TypeScript knowledge</li><li>Experience with RAG systems and vector databases</li><li>Background in logistics, telematics, fleet, or supply chain operations</li><li>Experience working with GCC clients</li><li>Founder, operator, or transformation leadership experience is a plusWhy Join Us</li></ul>Opportunity to lead real-world AI transformation projectsDirect collaboration with leadership and decision-makersExposure to internal and external GCC client engagementsFreedom to recommend tools, processes, and innovation initiativesHigh-impact role with ownership from strategy to executionJob Timings: 09 AM to 06 PM (Monday through Friday with alternate Saturday ON from 09 AM to 02 PM with competitive market salary)Location: AL-Hafeez Shopping Mall, 5th floor office no, 505 Gulberg Lahore)Share your resume @: sulaiman.khan@gulfdesks.comWhatsApp: +92 328 4609866Work Location: In person

AI Automation Consultant

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Explore 217+ Customer support consultant in Lahore this August. Find roles across top companies and apply now to boost your career.