customer service representative Jobs in Lahore

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Tech zone consultancy

Customer Service Representative (CSR) &ndash; Travel &amp; Umrah Consultant (Freshers Can Apply)Location: Gulbarg,Lahore Shift Timing: 3:00 PM &ndash; 12:00 AM (UK Shift) Working Days: Monday to Saturday Salary: Basic + Commission + Performance BonusJob OverviewWe are hiring Customer Service Representatives (CSR), Call Center Agents, and Travel Consultants for our growing Travel &amp; Umrah consultancy.Both Freshers and Experienced candidates are encouraged to apply. If you are confident, motivated, and want to build your career in the Travel Industry, Umrah Packages, Flight Booking, and UK Campaign Sales, this opportunity is for you.Key Responsibilities<ul><li>Handle Inbound &amp; Outbound Calls professionally</li><li>Provide information about Umrah Packages, Flights, Hotels (Makkah &amp; Madinah), and Visa Services</li><li>Convert leads into confirmed bookings</li><li>Follow up with UK customers via call &amp; WhatsApp</li><li>Achieve monthly sales targets</li><li>Maintain customer data in CRM</li><li>Provide after-sales customer support</li></ul>RequirementsFor Freshers:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Good English communication skills</li><li>Confident speaking ability</li><li>Willing to work in UK shift</li><li>Basic knowledge of sales &amp; customer service</li></ul>For Experienced Candidates:<ul><li>6 months to 2 years experience in Call Center, Travel Agency, Umrah Sales, or UK Campaign</li><li>Knowledge of Flight Booking Systems / GDS (Amadeus, Galileo, Sabre) is a plus</li><li>Strong convincing and negotiation skills</li><li>Target-oriented mindset</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Travel & Umrah Consultant (Freshers Can Apply)

Exceedra Solutions

Job Type: OnsiteWork Schedule:<ul><li>6 working days per week</li><li>9 hours per day</li></ul>Job Description: We are looking for a dependable and detail-oriented Customer Support Representative to handle guest communication and support operations for short-term rental properties. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a professional, calm approach when assisting guests.Key Responsibilities:<ul><li>Respond promptly and professionally to guest inquiries via chat and messaging platforms</li><li>Assist guests with check-in, check-out, and general stay-related questions</li><li>Handle guest concerns and complaints efficiently while following company policies</li><li>Coordinate with internal teams for maintenance, cleaning, and urgent requests</li><li>Maintain accurate records of guest interactions and follow up on pending issues</li><li>Ensure high levels of guest satisfaction and support positive guest reviews</li></ul>Requirements:<ul><li>Excellent written and verbal communication skills in English</li><li>Strong problem-solving and multitasking abilities</li><li>Basic computer skills and familiarity with online tools</li><li>Ability to work onsite in Gulberg, Lahore</li><li>Minimum 1 year of experience in customer support</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs60,000.00 - Rs75,000.00 per monthExperience:<ul><li>Customer support: 1 year (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative (Female only)

CoreEdge Solution.

Hiring: Customer Service Representative (Night Shift) CORE EDGE SOLUTIONS is looking for a dedicated, communication-driven Customer Service Representative (CSR) to join our growing team in Gulberg III. If you thrive in a fast-paced environment and take pride in delivering a world-class customer experience, we want to hear from you.Overview<ul><li>Location: Gulberg III, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Employment Type: Full-Time</li><li>Compensation: Competitive Base Salary + Performance-Based Bonuses + Company Transportation</li></ul>The RoleAt CORE EDGE SOLUTIONS, we provide end-to-end digital solutions for a global clientele. As a CSR, you will be the voice of our brand, ensuring our partners in the United States and beyond receive seamless, empathetic, and professional support.Key Responsibilities<ul><li>Multi-Channel Support: Manage high-quality customer conversations across calls, email, and live chat.</li><li>Empathetic Problem Solving: Understand complex customer concerns and resolve them with patience and clarity.</li><li>Data Integrity: Accurately document all interactions and updates within the CRM system.</li><li>Cross-Functional Collaboration: Coordinate with internal technical teams to ensure timely issue resolution.</li><li>Brand Ambassadorship: Represent Core Edge Solutions professionally in every interaction.</li></ul>Who You Are<ul><li>Experience: Previous customer service experience is preferred, but a talent for communication is a must.</li><li>Communication: Exceptional English proficiency (both written and verbal) is required.</li><li>Mindset: Detail-oriented, patient, and possesses a natural problem-solving instinct.</li><li>Availability: Fully comfortable working on-site in a dedicated night shift environment.</li></ul>Why Join Us? ✨This isn't just a support role; it&rsquo;s an opportunity for professionals who value ownership and excellence. You will work in a culture of continuous learning and teamwork, supported by a competitive salary package and reliable company transport to ensure a smooth commute.Pay: From Rs100,000.00 per monthExperience:<ul><li>USA Client Dealing : 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative (Night Shift)

Marham - Find a Doctor

Job description:Marham is seeking a Chat Support Executive to join our dynamic team. If you are passionate about providing excellent customer support and possess great communication skills, we encourage you to apply!Responsibilities:<ul><li>Respond promptly to customer inquiries via chat in a professional manner.</li><li>Address customer concerns, provide accurate information, and ensure a positive customer experience.</li><li>Collaborate with team members to resolve issues effectively.</li><li>Maintain a high level of product knowledge to assist customers efficiently.</li><li>Handle multiple chats simultaneously while maintaining quality and professionalism.</li></ul>RequirementsRequirements<ul><li>Education: Bachelor&rsquo;s degree (Graduate).</li><li>Experience: Minimum of 6 months in a similar role (chat support/customer service).</li><li>Excellent written communication skills in English.</li><li>Proficient in using computer systems and chat software.</li><li>Ability to work under pressure and meet response time targets.</li><li>Strong problem-solving and multitasking skills.</li></ul>Shift Timings: Evening shift (specific hours to be discussed during the interview).BenefitsBenefits<ul><li>Competitive salary and benefits.</li><li>Opportunity for growth and development.</li><li>A supportive and collaborative work environment</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Support Representative -Domestic Campaign

HRPSP - Your Strategic HR Partner

Customer Support Executive &ndash; Premium Process (High Earnings)Location: LahoreAre you confident, fluent in English, and motivated by high earnings? Join our Premium Support Team where your communication skills are rewarded with a strong salary, commissions, and growth opportunities.We are hiring Customer Support Executives for a Premium Process who can deliver excellent customer experience while maximizing performance-based incentives.Salary &amp; Earnings:<ul><li>Base Salary: PKR 45,000</li><li>Performance Commission: Up to PKR 15,000</li><li>High Earnings Potential based on performance</li></ul>Benefits &amp; Perks:✔ Medical Insurance ✔ Exclusive Internet Service Benefits ✔ Remote / Work-from-Home Option (based on eligibility) ✔ Fast Career Growth ✔ Professional &amp; Supportive Work Environment ✔ Performance Recognition &amp; RewardsJob Requirements:Education: Minimum Intermediate (Graduates preferred) Experience:<ul><li>Minimum 6 months call center experience</li><li>International call center experience is a strong advantage</li></ul>Skills Required:<ul><li>Excellent English communication (spoken &amp; written)</li><li>Strong customer handling &amp; persuasion skills</li><li>Sales-oriented mindset with a professional attitude</li><li>Ability to work in a performance-driven environment</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive – Premium Process (High Earnings)

Planlab Solutions

Location: Model Town Link Road, Lahore Employment Type: Full-time | On-siteShift Timings (9 Hours):<ul><li>Afternoon Shift: 12:00 PM / 1:00 PM onwards</li><li>Night Shift: 7:00 PM / 8:00 PM onwards (e.g., 8:00 PM &ndash; 5:00 AM)</li></ul>About PlanLab Solutions: PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.This is a support-only position, no sales, no cold calling, and no commission-based targets.Job OverviewAs a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.Key Responsibilities<ul><li>Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.</li><li>Handle customer communication through written and verbal channels with clarity and confidence.</li><li>Identify customer issues, determine root causes, and provide effective resolutions.</li><li>Follow internal workflows and guidelines to ensure timely case resolution.</li><li>Escalate complex or unresolved cases to relevant internal teams when required.</li><li>Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.</li><li>Maintain accurate documentation while managing multiple support tasks efficiently.</li></ul>Required Qualifications<ul><li>Fluent English communication skills (spoken, written, and listening) &mdash; mandatory.</li><li>Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).</li><li>Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work professionally under pressure in a fast-paced environment.</li><li>Proficiency in MS Office (Word, Excel) and standard business applications.</li><li>Strong customer service orientation with empathy and attention to detail.</li><li>Ability to work independently and collaboratively within a team.</li><li>Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.</li><li>Minimum High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Stable full-time customer support job in Lahore</li><li>Exposure to international clients and global support operations</li><li>No sales pressure &mdash; 100% customer support role</li><li>Structured, professional, and process-driven environment</li><li>Opportunity to work with modern CRM and helpdesk tools</li><li>Competitive compensation with shift allowances</li><li>Growth and skill development opportunities</li></ul>How to ApplyInterested candidates are encouraged to submit their updated resume for consideration. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Your area of residence?</li><li>It's on-site, lahore based position? Are you comfortable with it?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

Potato Logics

Job Title: Customer Support RepresentativeJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to customer inquiries promptly and courteously</li><li>Provide accurate information and assistance</li><li>Handle complaints professionally and escalate as needed</li><li>Document interactions and maintain records</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Location: Johar town, LahoreSalary package: Market competitiveEmail: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support

Explore 1146+ Customer support consultant in Lahore this March. Find roles across top companies and apply now to boost your career.