customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

sales consultant

customer support consultant

Joblogic

Working Location:The Enterprise Building, Multan Rd, Eden Value Homes, Lahore, Punjab 53700, PakistanOffice Hours: Monday to Friday (1:00 PM &ndash; 9:30 PM PAK Time)About us:Business Type: UK-based product companyIndustry: SaaS, field service managementCompany Size: 450-500 people (including 03 offices: Pakistan, Vietnam &amp; UK &ndash; HO)Established in 1998, Joblogic is the #1 Field Service Management (FSM) software in the UK. We are proud to be a leading player in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM (i.e, HVACR, Plumbing &amp; Heating and Electrical Contracting and Maintenance). Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.With offices in the UK, Pakistan and Vietnam totalling 400+ people, we have been in the industry for over 20 years. Although we have been in business for a while, our growth only really accelerated from 2021 onwards.Joblogic was bootstrapped to &pound;10m ARR until March 2023 when it got its first investment from investors. Now we&rsquo;re becoming a rocket ship and would like you to join that journey!About the role:We are looking for a Technical Support Consultant who will be responsible to onboard our customers by providing data solutions, migrating, and mapping the data while also manipulating data for our existing customers. You will also work closely with developers to write SQL queries to extract data from the Azure DB. As a Technical Support Consultant, you must be knowledgeable, customer-oriented and conduct zoom meetings with our clients to accumulate their data Import/manipulation prerequisites, we expect you to amaze us with your presentation and documentation skills. We&rsquo;re further looking for superior technical expertise and a problem-solving aptitude.What your Main Focus will Be:Responsibilities:<ul><li>Working closely with our customers during the onboarding process to ensure the data migration is smooth and best solutions are provided based on their system usage.</li><li>Gather, Validate, and rectify customer data into excel formatted templates and import data for the customer using import utilities.</li><li>MS Excel expertise to perform certain tasks that are tedious and repetitive.</li><li>Manipulate data in excel based on the requirement and sort raw data into our format of Import templates.</li><li>Validating data prior/posterior upload and maintaining a record on Jira platform.</li><li>Experience of writing and testing custom reports using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.</li><li>Be part of the Agile Development Cycle with strong communication and Documentation Skills.</li><li>Be able to manage deadlines and ensuring SLA&rsquo;s are met.</li><li>Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.</li><li>Manage customer escalations in accordance with agreed SLAs and support agreements.</li><li>Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.</li><li>Ability to present complex technical information to non-technical audiences.</li><li>Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.</li><li>Handle internal team reporting on Excel, power BI etc.</li></ul>Essential Requirements, Experience and Skills:<ul><li>MS Excel &ndash; Advance level.</li><li>Prior experience of reporting and data visualisation using Excel or similar tools.</li><li>Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).</li><li>Must have excellent English communication skills and experience with documenting root cause analysis.</li><li>Ability to produce accurate and Customer Specifications Documents for Development.</li><li>Ability to multitask in a fast-paced environment.</li><li>Aptitude to learn new methods and follow current procedures.</li><li>Prior experience in using Ticket Tracking/ logging tools.</li><li>Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.</li><li>Excellent communication (Verbal and Written) Skills.</li><li>Excellent interpersonal skills.</li><li>Eagerness to learn and develop skills to improve work performance.</li><li>A team player, with the ability to communicate and work effectively with other departments.</li></ul>Nice-to-Have:<ul><li>Familiarity with Python for automation, scripting, or data analysis.</li><li>Power BI experience.</li><li>Azure DevOps</li><li>Hands-on experience of Jira.</li><li>Basic understanding SQL and experience with some of the modern relational databases.</li></ul>Hiring Process:<ul><li>Initial screening call with HR.</li><li>First interview with team lead.</li><li>In-house test.</li><li>Final interview with team manager/lead.</li></ul>Remuneration Package and Benefits:<ul><li>Market Competitive Salary &ndash; commensurate with your experience and abilities</li><li>Professional working environment with numerous opportunities for growth and self-development</li><li>Life Insurance &amp; Medical Insurance (Including Family)</li><li>OPD</li><li>Provident Fund</li><li>Gym Facility</li><li>Maximum 45 Weekly Hours (Monday-Friday)</li><li>Remote Working (During Pandemic Situation)</li><li>Company trip</li><li>29 Annual Leaves (Including Bank Holidays)</li><li>8 Sick &amp; uncapped Compassionate Leaves (As per Company Policy)</li></ul>Apply now! or send your resume at Careers.pk@joblogic.comJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Technical Support Consultant (Data Import)

mahir

Mahir Company &ndash; Customer Support Representative Internship ProgramLocation: LahoreMahir Company is launching its CSR Internship Program designed to train fresh talent, provide corporate exposure, and help young professionals build strong communication and operational skills.Who Can Apply?<ul><li>Fresh graduates</li><li>Candidates with up to 6 months of experience</li><li>Passionate, energetic, and eager-to-learn individuals</li></ul>Role: Customer Support Representative (CSR)What You&rsquo;ll Learn:<ul><li>Customer communication &amp; coordination</li><li>Problem-solving and service handling</li><li>Operational support &amp; CRM tools usage</li><li>Professional corporate environment exposure</li></ul>Benefits:<ul><li>Monthly stipend</li><li>Certificate upon completion</li><li>Opportunity for permanent placement based on performance</li><li>On-the-job training by Mahir HR &amp; Operations teams</li></ul>How to Apply: Send your CV to: hr@mrmahir.com WhatsApp: 0301 -6169489Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative Internship Program

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Potato Logics

Job descriptionJob Title: Customer Support Representative - FemaleLocation: Johar Town, LahoreCompany Name: Potato LogicsPosition Overview: Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat promptly.</li><li>Identify and address customer needs to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve complaints effectively, escalating when necessary.</li><li>Maintain product knowledge and collaborate with other departments.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; college degree preferred.</li><li>Previous customer service experience preferred.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency with computer systems and CRM software.</li><li>Ability to work under pressure and flexibility to work non-traditional hours.</li></ul>Position Type: Full-timeExperience Required: Maximum 1 yearPositions available: 1 Email: hratpotato@gmail.comSalary package: Market competitiveJob Type: Full-timeSalary: Rs20,000.00 - Rs60,000.00 per monthAbility to Commute:<ul><li>Lahore (Required)</li></ul>Ability to Relocate:<ul><li>Lahore: Relocate before starting work (Required)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support - Female

Blue Star Manufacturing (Pvt) Limited

Job SummaryThe Customer Support Specialist will serve as a key operational and customer-facing member of the team, responsible for delivering excellent customer service while ensuring the accurate and timely processing of sales orders, returns, and exchanges through ERP systems such as QuickBooks or NetSuite. This role requires strong communication skills, exceptional attention to detail, and proficiency in data entry and order management. The ideal candidate is proactive, highly organized, and committed to supporting smooth and efficient transactional workflows.Key ResponsibilitiesCustomer Support<ul><li>Respond to customer inquiries via email, chat, and phone with professionalism and clarity.</li><li>Assist customers with product information, order status, tracking, returns, refunds, and general support needs.</li><li>Resolve customer concerns efficiently and ensure complete customer satisfaction.</li><li>Handle escalations with patience, empathy, and timely follow-up.</li><li>Maintain accurate documentation of customer interactions within CRM and ERP systems.</li><li>Identify recurring issues and suggest improvements to enhance the customer experience.</li></ul>Order &amp; Transaction Processing<ul><li>Order Entry: Accurately input and process new customer orders into QuickBooks/NetSuite or other systems from emails, sales teams, and e-commerce platforms.</li><li>Order Fulfillment Coordination: Partner with warehouse and operations teams to ensure orders are picked, packed, and shipped on schedule.</li><li>Invoicing &amp; Billing: Create and send accurate customer invoices in line with company policies.</li><li>Returns &amp; Exchanges: Process returns, refunds, and exchanges within the ERP, ensuring proper inventory and financial updates.</li><li>Troubleshooting: Investigate and resolve issues related to orders, inventory discrepancies, invoices, and shipping.</li><li>Documentation: Maintain organized digital and physical records for all orders, returns, and related communications.</li></ul>Data Entry &amp; Administrative Support<ul><li>Perform high-volume data entry to keep databases, spreadsheets (Excel), and ERP records accurate and up to date.</li><li>Add new items to the ERP with complete and correct details.</li><li>Assist in generating reports related to sales, returns, and inventory levels as required by management.</li><li>Maintain and organize filing systems&mdash;digital and hard copy&mdash;ensuring confidentiality and quick retrieval.</li><li>Coordinate with customers and internal teams to provide updates on order status, delays, troubleshooting results, and other transactional details.</li><li>Provide general office support, including managing supplies, handling mail, and assisting with clerical tasks.</li><li>Perform other related duties assigned from time to time.</li></ul>Eligibility Requirements<ul><li>2&ndash;3 years of experience as an eCommerce Administrative Assistant or in a similar role involving ERP-based order processing, invoicing, and returns management.</li><li>Proficiency in QuickBooks, NetSuite, or equivalent ERP systems.</li><li>Strong skills in Microsoft Excel for data entry, reporting, and database updates.</li><li>High accuracy in data entry and experience handling large volumes of transactional data.</li><li>Familiarity with Accounts Payable/Receivable, invoicing, billing, and reconciliation processes.</li><li>Strong organizational skills with expertise in record keeping and documentation.</li><li>Excellent written and verbal communication skills for customer and internal correspondence.</li><li>Ability to investigate and resolve discrepancies with professionalism.</li><li>Highly proactive, detail-oriented, and capable of multitasking in a fast-paced environment.</li><li>Commitment to maintaining workflow efficiency, accuracy, and confidentiality.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you explain how you process a customer return or exchange in an ERP?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected than in how many days you can join?</li></ul>Work Location: In person

Physicians Revenue Group

Tekboox, a US-based IT company, is urgently looking to hire a Customer Support RepresentativeResponsibilities:<ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul>Requirements:<ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul>Job Location &amp; Timing:<ul><li>Location: DHA Phase 3, Y Block, Lahore</li><li>Shift: Night Shift (7:00 PM to 4:00 AM)</li><li>Work Mode: Onsite, 5 days a week</li></ul>How to Apply:Interested candidates may send their resumes to: saddam.hussain@tekboox.comJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Representative(US Health Market)

Alpha CX

Job Title: Customer Support Representative &ndash; Tech Support (Onsite | 120K PKR | Amazon Experience Required)Location:<ul><li>Onsite &#65288;Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore&#65289;</li></ul>Job Type: Full-timeSalary: 120k ( Based on Experience )More details about Alpha&#65306;Join the Alpha CX Team and Redefine Customer Service Excellence!Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team!About Us:At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.Your Role:As a Technical Service Representative, you will:<ul><li>Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.</li><li>Handle inquiries, resolve complaints, and deliver fast and accurate solutions.</li><li>Provide detailed information about our products and services with professionalism.</li><li>Maintain and update customer records while safeguarding their confidentiality.</li><li>Work closely with internal teams to resolve issues and improve the customer journey.</li><li>Follow company policies to ensure consistent and high-quality service delivery.</li></ul>What We&rsquo;re Looking For:We&rsquo;re seeking team members who have:<ul><li>Fluency in English (both written and spoken).</li><li>Previous Technical Support experience ( mandatory).</li><li>Bachelor degree( mandatory).</li><li>Outstanding communication and interpersonal skills.</li><li>Self-discipline and the ability to work independently in a remote setting.</li><li>Familiarity with technology and customer service tools.</li></ul>Why Join Alpha CX?Here&rsquo;s what we offer:<ul><li>Competitive Salary &ndash; Reflecting your experience and dedication.</li><li>Flexible Work Hours &ndash; Designed to balance your work and personal life.</li><li>Professional Growth &ndash; Access to learning opportunities and career advancement.</li><li>Supportive Team Culture &ndash; Be part of a community that values collaboration and innovation</li></ul>How to Apply:Ready to make a difference? Here&rsquo;s how:Apply only through this link: https://lnkd.in/g3BCDxcuAt Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence!Job Type: Full-timeProjected Total Compensation: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Representative – Tech Support (Onsite | 120K PKR | Amazon Experience Required)

Explore 1476+ Customer support consultant in Lahore this December. Find roles across top companies and apply now to boost your career.

1476 customer support consultant jobs IN Lahore

Technical Support Consultant (Data Import)

Customer Support Representative Internship Program

Customer Support Specialist

Customer Support - Female

Customer Support Specialist

Customer Support Representative(US Health Market)

Customer Support Representative – Tech Support (Onsite | 120K PKR | Amazon Experience Required)