customer support consultant

TalentPop App

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 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
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 Assist with product inquiries, order processing, tracking, returns, and issue resolution
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 Monitor and update product listings, inventory, and order status in the TikTok Shop system
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 Collaborate with internal teams to ensure smooth operations and positive customer experiences
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 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
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 What We Offer
 
 
 
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 Competitive pay with annual performance-based increases
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 Paid time off so you can take care of yourself
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 Comprehensive health and dental insurance or a monthly health stipend
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 Holiday bonuses to show appreciation for your hard work
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 A fully remote work setup &mdash; no commuting, ever
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 Opportunities for growth and advancement as we continue to expand
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Excellent English communication skills (both written and spoken)
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 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
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 Familiarity with order management systems (IMS) and online store platforms
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 Strong attention to detail, organization skills, and a proactive problem-solving mindset
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 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
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 What You&rsquo;ll Need To Work From Home
 
 
 
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 Your own computer or laptop (i5 processor or equivalent preferred)
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 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
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 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

KB FACILITIES MANAGEMENT

360 Recruitment Consultant (Junior Post) Excellent English Communication Skills RequiredJOB DESCRIPTION:A 360 Recruitment Consultant is responsible for managing the full recruitment lifecycle. This includes business development, client relationship management, candidate sourcing, interviewing, negotiating offers, and closing placements. The role requires strong sales ability, communication skills, and relationship-building expertise.Key Responsibilities<ul><li>1. Client Hunting</li><li>2. Candidate Sourcing &amp; Management</li><li>3. Business Development</li><li>4. Client Management</li><li>5. Process Management</li><li>6. Post-Placement &amp; Account Growth</li><li>7. Third Party Recruitment.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in recruitment or sales (preferred)</li><li>Strong communication and negotiation skills</li><li>Ability to work in a target-driven environment</li><li>Excellent time management and organizational skills</li><li>Commercial awareness and market knowledge</li><li>Resilience and self-motivation</li></ul>KPIs (Key Performance Indicators)<ul><li>Revenue generation</li><li>Number of placements</li><li>Client acquisition and retention</li><li>Candidate pipeline activity</li><li>Interview-to-placement ratio</li></ul>Location:DHA Phase 1, LahoreSalary:Rs. 60,000 to 75,000 starting with an increment after reviewing 3 months&rsquo; performance. The payment date is 15th of next month.Shift Timings:- [ ] 14:00 to 23:00Job Type: Full-timeJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work right away?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

360 Recruitment Consultant (Junior Post)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About the RoleWe are expanding our AI and automation practice &mdash; both to drive transformation across our group companies and to deliver automation solutions to external clients across the GCC. We are hiring a senior AI Automation Consultant to lead this charge: someone who can walk into a business, understand how it actually runs, identify where AI and automation create real value, and architect solutions that get built and adopted.This is a senior, client-facing role. You will own the discovery-to-solution arc: gathering requirements, mapping workflows, building business cases, designing automation architectures, and handing well-scoped specifications to automation engineers for implementation. You will work across departments internally (Sales, Operations, Finance, HR, Customer Support) and directly with external client stakeholders.What You'll Do<ul><li>Lead discovery engagements with internal departments and external clients &mdash; interviewing stakeholders, mapping current-state workflows, and identifying automation opportunities with clear ROI.</li><li>Translate business problems into AI and automation solution designs: agent workflows, integrations, RAG systems, document processing pipelines, voice and call analytics, customer-facing assistants, and back-office automation.</li><li>Build business cases with quantified impact (cost savings, time recovered, error reduction, revenue uplift) and present them to leadership and clients.</li><li>Architect end-to-end solutions using modern AI tooling &mdash; LLM APIs (Anthropic, OpenAI), automation platforms (n8n, Make, Zapier), agent frameworks, vector databases, and integration with CRM, ERP, HRMS, and telephony systems.</li><li>Write detailed solution specifications and acceptance criteria that automation engineers can implement without ambiguity.</li><li>Partner with engineering during build, validate outputs, design evaluation methodologies, and ensure solutions actually work in production.</li><li>Lead pilot rollouts, drive user adoption, and create the SOPs, documentation, and enablement materials that make solutions stick.</li><li>Support pre-sales for external client engagements: scoping calls, solution demos, proposal input, and SOW contributions.</li><li>Establish responsible-AI practices: data handling, output validation, human-in-the-loop design, and security considerations.</li></ul>What We're Looking For<ul><li>5+ years of experience in a consulting, solutions, or transformation role &mdash; with at least 2 years focused on AI, automation, or intelligent workflow design.</li><li>Proven track record of delivering automation or AI projects end-to-end, from discovery through production rollout, with measurable business outcomes.</li><li>Strong business acumen: comfortable in a room with COOs, CFOs, and department heads; able to map P&amp;L impact to operational change.</li><li>Deep, hands-on expertise with LLMs (Claude, GPT, etc.), advanced prompt engineering, and agent design patterns. Prompt engineering alone is not enough &mdash; we expect fluency in building reliable, evaluated AI systems.</li><li>Working knowledge of automation platforms (n8n, Make, Zapier, or similar) and the ability to integrate with APIs, webhooks, and enterprise systems.</li><li>Familiarity with at least one of: CRM (HubSpot, Salesforce, Zoho), ERP (ERPNext, NetSuite, SAP), HRMS, or telephony / contact-center platforms.</li><li>Excellent written communication &mdash; you can produce a discovery report, a solution architecture document, and a client-ready proposal without hand-holding.</li><li>Strong presentation and facilitation skills; comfortable leading workshops with mixed technical and non-technical audiences.</li></ul>Bonus Points<ul><li>Python or TypeScript proficiency sufficient to prototype, debug integrations, and review engineering work.</li><li>Experience with RAG, vector databases, and evaluation frameworks for LLM applications.</li><li>Background in logistics, telematics, fleet, or supply chain operations.</li><li>Experience selling and delivering to GCC enterprise clients.</li><li>Prior founder, operator, or in-house transformation lead experience.</li></ul>Why This RoleYou will have an unusual scope: real internal businesses to transform across our group, plus external client engagements that are commercially meaningful. You will work directly with leadership, own outcomes end-to-end, and have the budget and authority to bring in tooling and engineering support. If you have been frustrated by consulting roles where you produce decks but never see solutions ship &mdash; this is the opposite.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

AI Consultant

Aqovia

<div>
 
 Why Aqovia?
 
 
 
 We don&rsquo;t just build software, we engineer impact. Aqovia is an international technology firm focused on creating real-world value through AI, data, and bespoke software solutions.
 
 
 Our model is unique. Beyond delivering high-end services to our clients, we also act as a strategic incubator, investing in and nurturing a diverse portfolio of companies. From fintech and healthcare to sustainability and business intelligence, we operate where technology meets necessity. This ecosystem allows us to stay at the absolute edge of innovation, ensuring that the work you do here today shapes the industries of tomorrow.
 
 
 
 Job Description
 
 
 
 Aqovia is looking for an analytically sharp Finance Consultant to navigate fiscal planning, contract modeling, and financial governance across our delivery operations. In this strategic role, you will heavily oversee the complex financial compliance and structural tracking of our massive LMS platform. You will analyze cost allocations, optimize platform hosting budgets, monitor milestones for contractual invoicing, and evaluate project profitability margins. Your financial acumen will directly protect project health while seamlessly advising Aqovia&rsquo;s senior leadership on budgeting for cross-functional software initiatives and public-private partnership models.
 
 
 
 Key Responsibilities
 
 
 
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 Manage complex financial modeling, budget planning, and cost-variance analysis for our large-scale technology program.
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 Formulate clear and accurate financial projections, cash flow models, and burn-rate calculations for integrated technical squads.
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 Monitor contractual delivery milestones against the government's fiscal timelines, structuring exact audit trails for public sector invoicing.
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 Partner with technical managers to evaluate operational project costs, including cloud data consumption, licensing fees, and software delivery assets.
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 Conduct regular financial reviews, converting intricate transactional data into concise, strategic reports for executive stakeholders.
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 Ensure strict financial compliance with local public accounting standards, taxation rules, and governmental audit parameters within Pakistan.
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 Provide corporate financial advisory inputs regarding resource scaling cost-efficiencies and capital deployment across enterprise software deliverables.
 
 
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 Skills and Experience
 
 
 
 
 Essential Requirements
 
 
 
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 4&ndash;5 years of rich experience operating as a Finance Consultant, Financial Analyst, or Management Accountant, preferably within an IT or corporate advisory space.
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 Strong, advanced mastery of financial modeling, corporate budgeting techniques, and cost accounting practices.
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 Deep proficiency with enterprise financial application tools, advanced Excel modeling, or ERP accounting software architectures.
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 Clear experience managing financial tracking frameworks for large b2b commercial accounts, enterprise vendor contracts, or multi-year corporate agreements.
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 Professional communication skills are essential. Candidates must possess excellent English communication skills, both written and verbal.
 
 
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 Nice to Have:
 
 
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 Financial background or advisory exposure inside the EdTech, software development, or cloud-based hosting industries.
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 Relevant academic or professional accounting credentials (such as ACCA, CA, ICMA, or a solid Finance MBA).
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 Experience assisting financial evaluations or valuation processes within startup incubator portfolios or equity funds.
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 Working knowledge of local corporate taxation, withholding tax structures, and public sector accounting workflows.
 
 
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 Joining Aqovia means:
 
 
 
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 Meaningful Impact: Help build and secure high-traffic educational platforms that change lives.
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 Collaborative Culture: A fast-moving, multi-regional team prioritizing teamwork, pairing, and transparent communication
 
 
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 If you are a visionary problem-solver who excels in dynamic environments and values meaningful impact, we invite you to apply.
 
 
 
 Equal Opportunity Employer
 
 
 
 At Aqovia, we believe in the strength of diversity. We strive to reflect the varied markets we serve and embrace an inclusive culture where everyone feels welcome, valued, and empowered to be their authentic selves. As an equal opportunity employer, we are committed to embracing all forms of diversity across our organisation.
</div>

Finance Consultant (LMS & EdTech)

Job description:Job SummaryWe are seeking an experienced Senior ERP Next Functional Consultant to lead ERP next implementation, business process optimization, system configuration, user training, and post-go-live support. The ideal candidate will have strong expertise in ERP next systems, business analysis, stakeholder management, and process improvement across Finance, HR, Procurement, Inventory, Manufacturing, CRM, and Project Management functions.Key ResponsibilitiesERP Next Implementation &amp; Consulting<ul><li>Lead end-to-end ERP Next implementation projects from requirement gathering to go-live.</li><li>Analyze business processes and recommend ERP-based solutions.</li><li>Conduct workshops with stakeholders to understand business requirements.</li><li>Prepare Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and Gap Analysis reports.</li><li>Configure ERP modules according to business requirements.</li><li>Coordinate with technical teams for customizations and integrations.</li><li>Perform system testing, UAT, and quality assurance activities.</li></ul>Business Process Optimization<ul><li>Identify opportunities for process automation and efficiency improvements.</li><li>Design and implement best-practice workflows.</li><li>Develop SOPs and process documentation.</li><li>Ensure alignment between business objectives and ERP functionality.</li></ul>Stakeholder Management<ul><li>Act as the primary liaison between business users and technical teams.</li><li>Manage project timelines, deliverables, and stakeholder expectations.</li><li>Conduct regular project status meetings and provide progress updates.</li></ul>Training &amp; Support<ul><li>Deliver end-user training and create training materials.</li><li>Provide post-implementation support and troubleshooting.</li><li>Assist users with system adoption and change management initiatives.</li></ul>Data Migration &amp; Reporting<ul><li>Support data migration activities including data cleansing and validation.</li><li>Develop reports, dashboards, and KPIs.</li><li>Ensure data accuracy and integrity across ERP modules.</li></ul>Compliance &amp; Governance<ul><li>Ensure ERP processes comply with company policies and regulatory requirements.</li><li>Maintain system documentation and audit records.</li><li>Support internal and external audits when required.</li></ul>Required Qualifications<ul><li>Bachelor's degree in Business Administration, Information Technology, Computer Science, Accounting, Finance, or related field.</li><li>ERP certifications will be preferred.</li><li>Master's degree is an added advantage.</li></ul>Experience Requirements<ul><li>5&ndash;8+ years of ERP Functional Consulting experience.</li><li>Proven experience in multiple ERP implementation projects.</li><li>Experience with ERP systems such as ERPNext</li></ul>Technical Skills<ul><li>ERP NEXT Configuration and Implementation</li><li>Business Process Mapping</li><li>Requirement Gathering &amp; Analysis</li><li>UAT Management</li><li>Data Migration</li><li>Report &amp; Dashboard Development</li><li>SQL Knowledge (Preferred)</li><li>Workflow Automation</li><li>Documentation &amp; SOP Development</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and team management capabilities.</li><li>Project management and stakeholder handling skills.</li><li>Ability to work under pressure and manage multiple projects.</li></ul>Key Performance Indicators (KPIs)<ul><li>Successful ERP Next project delivery within timeline and budget.</li><li>User adoption and satisfaction rate.</li><li>Reduction in manual processes through automation.</li><li>Number of successful module implementations.</li><li>UAT success rate.</li><li>Post-go-live issue resolution time.</li><li>Process efficiency improvements achieved.</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

ERP Next Functional Consultant & Developer

Job SummaryWe are seeking an experienced Senior ERPNext Functional Consultant to lead ERPNext implementation projects, business process optimization, system configuration, user training, and post-go-live support. The ideal candidate will possess strong expertise in ERPNext functional consulting, business analysis, stakeholder management, and process improvement across Finance, HR, Procurement, Inventory, Manufacturing, CRM, Projects, and other business functions.Knowledge of ERPNext development, customization, scripting, and integrations will be considered a strong advantage.Key ResponsibilitiesERPNext Functional Consulting &amp; Implementation<ul><li>Lead end-to-end ERPNext implementation projects from requirement gathering through go-live and stabilization.</li><li>Conduct business process analysis and recommend ERP-driven solutions.</li><li>Gather and document business requirements through stakeholder workshops and meetings.</li><li>Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Gap Analysis Reports, and Solution Design Documents.</li><li>Configure ERPNext modules and workflows according to business requirements.</li><li>Define user roles, permissions, approval hierarchies, and business processes.</li><li>Coordinate with ERPNext developers and technical teams for customizations, integrations, and enhancements.</li><li>Perform system testing, User Acceptance Testing (UAT), and quality assurance activities.</li><li>Ensure successful deployment and smooth transition to production environments.</li></ul>Business Process Optimization<ul><li>Analyze existing business processes and identify opportunities for automation and efficiency improvements.</li><li>Design and implement ERPNext best-practice workflows.</li><li>Develop Standard Operating Procedures (SOPs) and process documentation.</li><li>Align ERP functionality with organizational goals and operational requirements.</li></ul>Stakeholder &amp; Project Management<ul><li>Act as the primary liaison between business users, management, and technical teams.</li><li>Manage project scope, timelines, deliverables, and stakeholder expectations.</li><li>Conduct regular project review meetings and provide progress reports.</li><li>Support change management and user adoption initiatives.</li></ul>Training &amp; User Support<ul><li>Conduct end-user and key-user training sessions.</li><li>Develop training materials, user guides, and process documentation.</li><li>Provide post-implementation support and troubleshooting.</li><li>Ensure smooth user adoption and continuous process improvement.</li></ul>Data Migration &amp; Reporting<ul><li>Support data migration activities, including data mapping, cleansing, validation, and reconciliation.</li><li>Assist in master data management and data governance initiatives.</li><li>Develop reports, dashboards, KPIs, and management insights within ERPNext.</li><li>Ensure data accuracy and integrity across all ERP modules.</li></ul>Compliance &amp; Governance<ul><li>Ensure ERP processes comply with company policies, industry standards, and regulatory requirements.</li><li>Maintain complete project documentation and audit records.</li><li>Support internal and external audits when required.</li></ul>ERPNext Development (Added Advantage)<ul><li>Understanding of ERPNext/Frappe framework architecture.</li><li>Ability to communicate functional requirements effectively to developers.</li><li>Knowledge of custom fields, custom scripts, workflows, print formats, reports, and integrations.</li><li>Familiarity with Python, JavaScript, REST APIs, and ERPNext customization concepts is preferred.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Business Administration, Information Technology, Computer Science, Accounting, Finance, or a related field.</li><li>ERPNext Certification or relevant ERP certifications preferred.</li><li>Master's Degree will be considered an advantage.</li></ul>Experience Requirements<ul><li>5+ years of ERP Functional Consulting experience.</li><li>Minimum 3+ years of hands-on ERPNext implementation experience.</li><li>Proven track record of leading multiple ERP implementation projects.</li><li>Experience across Finance, HR, Procurement, Inventory, Manufacturing, CRM, and Project Management modules.</li><li>Experience working with cross-functional teams and senior stakeholders.</li></ul>Technical Skills<ul><li>ERPNext Functional Configuration &amp; Implementation</li><li>Business Process Mapping &amp; Reengineering</li><li>Requirement Gathering &amp; Analysis</li><li>BRD / FRD Documentation</li><li>Gap Analysis</li><li>Workflow Design &amp; Automation</li><li>User Acceptance Testing (UAT)</li><li>Data Migration &amp; Validation</li><li>Reports &amp; Dashboard Development</li><li>Project Management</li><li>ERPNext Customization Knowledge (Preferred)</li><li>SQL Knowledge (Preferred)</li><li>ERPNext Development Understanding (Plus Point)</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Leadership and mentoring capabilities.</li><li>Stakeholder management and client-facing experience.</li><li>Strong organizational and project management skills.</li><li>Ability to manage multiple projects and deadlines.</li></ul>Key Performance Indicators (KPIs)<ul><li>Successful ERPNext project delivery within timeline and budget.</li><li>User adoption and satisfaction levels.</li><li>Reduction of manual processes through automation.</li><li>Successful implementation of ERPNext modules.</li><li>UAT success rate and deployment quality.</li><li>Post-go-live issue resolution turnaround time.</li><li>Business process efficiency improvements achieved.</li><li>Client satisfaction and project retention rate.</li></ul>Pay: Rs150,000.00 per monthWork Location: In person

Sr. ERP Next Functional Consultant

Hurak Education Services

Customer Support RepresentativeLocation: DHA Phase 6, Lahore Job Type: Full-Time, On-Site Working Hours: 12:30 PM &ndash; 9:30 PMAbout HurakHurak is a leading EdTech company specializing in online and classroom-based compliance training across the UK. With over 12 years of industry experience, we are committed to delivering high-quality training solutions and are now expanding our reach to become a global brand.We are currently seeking a dedicated and customer-focused Customer Support Representative to join our growing team.Key Responsibilities<ul><li>Respond to customer queries, requests, and complaints professionally and efficiently.</li><li>Manage class schedules, exam bookings, certifications, and other operational tasks.</li><li>Follow established processes and procedures to ensure accurate and timely resolutions.</li><li>Deliver exceptional customer service by taking full ownership of customer issues from start to finish.</li><li>Build positive customer relationships and contribute to an outstanding customer experience.</li><li>Effectively handle objections and resolve customer concerns in a professional manner.</li><li>Collaborate with internal teams to ensure smooth operations and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Excellent spoken and written English skills (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Prior experience in customer service, customer support, or a related field is preferred.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li><li>0-1 year of experience</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Professional growth and learning opportunities.</li><li>A collaborative and supportive work environment.</li><li>The opportunity to be part of a rapidly growing international EdTech company.</li></ul>Pay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Can you commute to DHA Phase 6?</li><li>What's your current salary?</li></ul>Work Location: In person

Customer Support Representative

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