customer service representative Jobs in Lahore

customer service representative

sales executive

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support consultant

Scaleup Connect

Job Title: Customer Support Executive (CSE) &ndash; U.S. Market Focus Location: Lahore (On-site) Schedule: Monday to Friday, 7:00 PM &ndash; 4:00 AM Job Type: Full-TimeJob Summary: ScaleUp Connect is seeking an experienced and results-driven Customer Support Executive (CSE) with a strong focus on supporting sales activities for U.S.-based clients. This is a full-time, on-site position in Lahore where you will be responsible for assisting in sales support, customer inquiries, and post-sale services primarily in the U.S. market. The ideal candidate will be highly customer-centric, with excellent communication skills, the ability to manage client relationships, and a knack for driving sales success.Key Responsibilities:<ul><li>Assist in sales support for U.S. clients by managing pre- and post-sale inquiries, providing information, and ensuring a seamless experience.</li><li>Respond to customer inquiries related to product offerings, pricing, delivery schedules, and other sales-related questions via phone, email, and chat.</li><li>Coordinate between sales teams and clients to ensure accurate and timely follow-up on quotations, orders, and any client requests.</li><li>Provide information on product features, benefits, and specifications to U.S.-based clients to help drive purchase decisions.</li><li>Track client orders, ensuring they are processed smoothly and delivered on time, and resolve any issues that arise during the process.</li><li>Support the sales team by managing and organizing customer information, handling lead generation, and providing administrative support for sales activities.</li><li>Escalate complex issues to appropriate departments, ensuring that all customer concerns are addressed and resolved promptly.</li><li>Maintain strong relationships with U.S.-based clients, ensuring satisfaction, repeat business, and the cultivation of long-term partnerships.</li><li>Provide feedback to the sales team on customer preferences, market trends, and sales-related challenges to improve sales strategies.</li><li>Document and track interactions with customers in the CRM system to ensure accurate records and follow-up actions.</li></ul>Required Skills:<ul><li>Excellent communication skills in English, with a focus on clear, professional interactions with U.S.-based clients.</li><li>Strong organizational skills, with the ability to manage multiple customer inquiries and sales processes at once.</li><li>Sales-driven attitude with the ability to assist in driving sales and providing excellent support throughout the sales cycle.</li><li>Customer-centric mindset, with a focus on building relationships and resolving issues efficiently.</li><li>Proficiency in CRM software for tracking and managing customer interactions.</li><li>Ability to work independently while coordinating effectively with cross-functional teams such as sales, logistics, and operations.</li><li>Knowledge of sales processes, including lead generation, client follow-up, and order management.</li><li>Ability to learn quickly and stay updated on product features, services, and U.S. market requirements.</li></ul>Tools/Software:<ul><li>Required: CRM Software, Microsoft Office (Excel, Word, PowerPoint)</li><li>Preferred: Helpdesk or Ticketing Systems (e.g., Zendesk, Freshdesk)</li></ul>Education &amp; Experience:<ul><li>Minimum Education: Intermediate or Bachelor&rsquo;s Degree.</li><li>Experience: 1&ndash;2 years in customer support or sales support roles, with experience in handling U.S.-based clients.</li></ul>Additional Information:<ul><li>This position requires night shifts from 7:00 PM to 4:00 AM, Monday to Friday, to support U.S. clients in their time zone.</li><li>The role offers an exciting opportunity to be part of a customer-focused team, directly contributing to the growth and success of sales efforts in the U.S. market.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Support Executive

InnovatechHUB

Location: Office# 210 Defence Rd, Lda Avenue Phase 1 Lda Avenue, Lahore, 54000, Pakistan (On-site) Employment Type: Full-Time Salary: PKR 50,000 &ndash; 80,000 (Based on experience &amp; skill level)About the RoleWe are hiring a Customer Support &amp; CRM Executive to manage international B2B customer inquiries, maintain CRM records, support quotation processes, and coordinate between our Pakistan digital operations team and UAE commercial office.This role involves structured training during the first month before full operational responsibility is assigned.Important: This is NOT a call center position. Strong written English and professional communication skills are mandatory.Reporting LineYou will report to:<ul><li>Operations Lead / SEO Lead (Pakistan Office)</li><li>Commercial Coordinator (UAE &ndash; Pricing &amp; Approvals)</li></ul>Key ResponsibilitiesMonth 1 &ndash; Training Phase<ul><li>Learn CRM system and lead tagging protocols</li><li>Understand customer segmentation (New / Non-active / Existing)</li><li>Study pricing logic and approval workflow</li><li>Shadow quotation preparation process</li><li>Learn industrial PPE &amp; workwear product portfolio</li><li>Understand coordination process with UAE commercial team</li></ul>Post-Training Responsibilities<ul><li>Handle inbound B2B inquiries (Email, WhatsApp, Website, LinkedIn)</li><li>Maintain accurate CRM records</li><li>Prepare quotations based on approved pricing structure</li><li>Conduct quotation follow-ups professionally</li><li>Coordinate with logistics and UAE commercial team</li><li>Generate weekly operational reports</li><li>Maintain structured documentation of communications</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Commerce, or related field)</li><li>1&ndash;3 years experience in Customer Support / Sales Support / CRM / E-commerce</li><li>Strong written English (mandatory)</li><li>Proficiency in MS Excel</li><li>Familiarity with CRM systems (Zoho, HubSpot, Odoo preferred)</li><li>Comfortable handling international customers</li></ul>Required Skills<ul><li>Professional email drafting skills</li><li>Strong follow-up discipline</li><li>Ability to manage multiple inquiries efficiently</li><li>Basic understanding of quotation processes</li><li>Commercial awareness</li><li>Problem-solving mindset</li></ul>Preferred (Advantage)<ul><li>Experience in B2B environment</li><li>Textile / PPE / Industrial product exposure</li><li>Experience working with UAE-based operations</li><li>Basic knowledge of international trade processes</li></ul>Why Join Us?<ul><li>International exposure (UAE&ndash;Pakistan operations)</li><li>Structured training &amp; growth pathway</li><li>Professional work environment</li><li>Opportunity to grow into senior operations/commercial roles</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Customer Support & CRM Executive (B2B / International Operations)

Abacus Outsourcing

If you are a fresh graduate with good English communication, we would like to hear from you!Job SummaryAbacus BPO is seeking motivated and customer-focused Customer Relations Officers for a domestic project. This role is an excellent opportunity for individuals eager to build and advance their careers in the BPO and customer service industry within a fast-paced and supportive environment.Position Title<ul><li>Inbound Customer Support</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (14 years of education) or currently enrolled in the 4th semester</li><li>6 months to 1 year of professional experience in any field</li><li>Strong verbal communication skills in English</li><li>Basic proficiency with digital tools and systems</li><li>Prior experience in BPO or customer service will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 55,000)</li><li>Performance-based incentives and rewards</li><li>Clear career progression and growth opportunities</li><li>Professional and supportive work environment</li></ul>Working Hours<ul><li>5 days a week</li><li>Rotational 9-hour shifts</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in rotational shifts (Morning/Evening/Night)? (This position is only for those who are available for rotational shifts)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Filter Sols

Company: Filter Security Location: DHA Phase 1 (Walton Road), Lahore Job Type: Full-Time (Office-Based) Salary: Rs. 30,000 &ndash; 40,000 + Performance BonusAbout UsFilter Security is a growing CCTV Camera Installation company in Lahore, providing security solutions to homes, offices, shops, and warehouses. We receive 100+ daily inquiries through WhatsApp and Facebook and are looking for a dedicated Female Sales &amp; Support Manager to handle leads professionally and convert them into sales.Job Responsibilities<ul><li>Handle incoming WhatsApp leads (100&ndash;140 messages daily)</li><li>Respond to customer queries professionally and on time</li><li>Share packages, quotations, and product details</li><li>Follow up with pending leads daily</li><li>Coordinate with technical team for installations</li><li>Maintain lead record in CRM / Excel sheet</li><li>Convert maximum inquiries into confirmed orders</li><li>Maintain polite and confident communication tone</li></ul>Requirements<ul><li>Female candidate (Office-Based Job)</li><li>Minimum Intermediate / Bachelor preferred</li><li>Experience in WhatsApp sales or customer support (1+ year preferred)</li><li>Strong communication skills (Urdu + Basic English)</li><li>Fast typing speed</li><li>Basic knowledge of Excel / CRM</li><li>Must be confident in closing sales</li></ul>What We Offer<ul><li>Fixed salary + performance-based bonuses</li><li>Friendly working environment</li><li>Growth opportunity into Sales Manager role</li><li>Long-term job stability</li></ul>Working HoursMonday to Saturday 11:00 AM &ndash; 7:00 PMHow to ApplySend your CV via WhatsApp at: +92 3288897888 Or apply directly through Indeed.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Female WhatsApp Sales & Support Manager

OZ Developers

Company: OZ GroupLocation: Bahria Orchard, Lahore (Onsite)Job Type: Internship (Full-Time)Duration: 3 Months (Can be extended based on performance)Job Description:OZ Group is looking for a confident and energetic Customer Support Representative (Calling Agent &ndash; Intern) to join our team. This is a great opportunity for fresh graduates or students who want to gain hands-on experience in customer dealing and communication.Responsibilities:<ul><li>Make outbound calls to customers</li></ul><ul><li>Handle customer inquiries professionally</li></ul><ul><li>Provide information about company services</li></ul><ul><li>Maintain call records and follow-ups</li></ul><ul><li>Resolve basic customer complaints</li></ul><ul><li>Coordinate with internal departments when required</li></ul>Requirements:<ul><li>Good communication skills (Urdu &amp; basic English)</li></ul><ul><li>Confident speaking skills</li></ul><ul><li>Basic computer knowledge</li></ul><ul><li>Positive attitude and willingness to learn</li></ul><ul><li>Fresh candidates are encouraged to apply</li></ul>What We Offer:<ul><li>Practical work experience</li></ul><ul><li>Professional working environment</li></ul><ul><li>Internship certificate</li></ul><ul><li>Opportunity for permanent position based on performance</li></ul>Location: 4th Floor, Bahria Sky Mall, Bahria Orchard, LahoreWorking Days: Monday to SaturdayJob Type: Internship Contract length: 3 monthsPay: Rs15,000.00 - Rs25,000.00 per monthWork Location: In person

Customer Support Representative (Calling Agent) – Internship

Luminey

Brand Consultant &ndash; Retail FootwearLocation: Gajjumata, Ferozepur Road, Lahore Job Type: Full-time Experience Required: 8&ndash;10 YearsJob OverviewWe are seeking an experienced and strategic Brand Consultant for our retail footwear brand. The ideal candidate will be responsible for strengthening brand identity, improving store performance, enhancing customer experience, and driving sales growth across retail outlets. This role requires strong expertise in retail branding, product positioning, visual merchandising, and consumer behavior within the footwear industry.Key Responsibilities<ul><li>Develop and implement brand strategies to strengthen market presence of the footwear brand</li><li>Ensure consistent brand identity across all retail stores, displays, and marketing channels</li><li>Analyze market trends, customer preferences, and competitor footwear brands</li><li>Monitor store layout, visual merchandising, and product presentation standards</li><li>Recommend strategies to improve customer experience and brand loyalty</li><li>Support product launches, seasonal campaigns, and promotional activities</li><li>Evaluate sales performance and brand impact across retail outlets</li><li>Work closely with sales, marketing, and operations teams to align brand goals</li><li>Identify growth opportunities to expand brand reach and retail performance</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field</li><li>8&ndash;10 years of experience in retail branding, preferably in footwear or fashion retail</li><li>Strong understanding of retail store operations and consumer buying behavior</li><li>Experience in visual merchandising and in-store brand presentation</li><li>Excellent analytical, strategic thinking, and communication skills</li><li>Ability to manage multiple projects and work independently</li></ul>Preferred Qualifications<ul><li>Experience working with footwear, fashion, or lifestyle retail brands</li><li>Proven track record in increasing brand visibility and retail sales</li><li>Knowledge of customer experience strategies and retail KPIs</li></ul>Job Type: Full-timeWork Location: In person

Brand Consultant – Retail Footwear

Crewlogix

Job SummaryWe are seeking a skilled Dynamics 365 Functional Consultant to work closely with business stakeholders and technical teams to design, implement, and optimize Microsoft Dynamics 365 solutions. The ideal candidate will translate business requirements into functional specifications and ensure successful end-to-end delivery of D365 modules.Key Responsibilities<ul><li>Gather and analyze business requirements and map them to Dynamics 365 capabilities.</li><li>Configure and customize Dynamics 365 modules such as Sales, Customer Service, Field Service, Finance, Supply Chain, or Business Central.</li><li>Conduct workshops, process mapping, and gap analysis with stakeholders.</li><li>Prepare functional design documents (FDD) and solution blueprints.</li><li>Support system configuration, data migration, UAT, and go-live activities.</li><li>Work with technical consultants and developers on integrations and customizations.</li><li>Provide user training, documentation, and post-implementation support.</li><li>Identify opportunities for process improvement and automation using Power Platform (Power Apps, Power Automate, Power BI).</li><li>Ensure solution aligns with best practices and Microsoft standards.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, IT, Computer Science, or related field.</li><li>Proven experience as a Dynamics 365 Functional Consultant (or similar role).</li><li>Strong understanding of one or more D365 modules:</li><li>D365 Sales / Customer Service / Field Service</li><li>OR D365 Finance &amp; Operations (F&amp;O) / Business Central</li><li>Experience with requirement gathering, functional documentation, and stakeholder management.</li><li>Basic understanding of integrations, workflows, and security roles.</li><li>Hands-on experience with Power Platform is a plus.</li><li>Excellent communication and problem-solving skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is a Full-time onsite role, are you comfortable? </li></ul>Work Location: In person

Dynamics 365 Functional Consultant

Explore 724+ Customer support consultant in Lahore this February. Find roles across top companies and apply now to boost your career.

724 customer support consultant jobs In Lahore

Customer Support Executive

Customer Support & CRM Executive (B2B / International Operations)

Customer Support Executive

Female WhatsApp Sales & Support Manager

Customer Support Representative (Calling Agent) – Internship

Brand Consultant – Retail Footwear

Dynamics 365 Functional Consultant