customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

sales associate

customer support representative Jobs in Lahore

customer support representative

customer support consultant

IGarner System

Job Summary:The Customer Support Executive is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, patience, and problem-solving ability to deliver a positive customer experience.Key Responsibilities:<ul><li>Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain customer records by updating account information and service history.</li><li>Provide accurate information about products, services, policies, and procedures.</li><li>Escalate unresolved issues to the appropriate department or supervisor.</li><li>Track, manage, and resolve customer service tickets or cases.</li><li>Collect customer feedback and share insights with the management team for service improvement.</li><li>Support sales and operations teams by ensuring smooth customer interactions.</li><li>Meet performance targets such as response time, resolution time, and customer satisfaction scores.</li><li>Ensure compliance with company policies and service standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field (preferred).</li><li>Proven experience in a customer service or client-facing role (preferred but not mandatory for freshers).</li><li>Strong communication skills in English [and local language if applicable].</li><li>Proficiency in MS Office and customer service software (CRM tools like Zendesk, Freshdesk, HubSpot, etc.).</li><li>Ability to handle pressure and challenging situations calmly.</li><li>Excellent problem-solving and conflict-resolution skills.</li><li>Strong organizational and multitasking abilities.</li><li>Positive attitude, patience, and empathy.</li></ul>Key Competencies:<ul><li>Customer-oriented mindset</li><li>Professionalism and accountability</li><li>Team collaboration</li><li>Active listening and adaptability</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Executive

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

TekBoox

Tekboox, US based IT Company urgently looking to hire Customer Support ExecutiveResponsibilities:Experience in healthcare customer supportWorking knowledge of insurance providers and their plans Patient scheduling for US DoctorsFamiliarity with EMR/EHR and medical billing systemsStrong communication and customer service skillsFresh graduates with up to 2 years of experienceRequirements:Upto 2 years Professional job experienceMust have &#8288;excellent English communication skillsJob Location &amp; Timing: Location :DHA Y Block Phase 3 Lahore Timing :Night Shift 6pm to 3am (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Physicians Revenue Group

Tekboox, US based IT Company urgently looking to hire Resource for Customer Support ExecutiveResponsibilities:Experience in healthcare customer supportWorking knowledge of insurance providers and their plansPatient scheduling for DoctorsFamiliarity with EMR/EHR and medical billing systemsStrong communication and customer service skillsFresh graduates with up to 2 years of experienceRequirements:Upto 2 years Professional job experienceMust have &#8288;excellent English communication skillsJob Location &amp; Timing:Location :DHA LahoreTiming :Night Shift 6pm to 3am (Onsite 5days a week)Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: On the road

Nessovo solutions

Experience: 3+ Years Location: Johar Town, Lahore Job Type: Full Time Onsite Working Days: (Monday toSaturday)Job Position: Customer Support Executive We are growing taxi service provider catering to UK clients, ensuring reliable and seamless travel experiences. To strengthen our customer experience, we are hiring energetic Customer Support Executives who can effectively communicate with both customers and drivers, handle queries, resolve issues, and ensure smooth operations.Key Responsibilities<ul><li>Handle inbound and outbound calls, emails, and chats from UK clients and drivers.</li><li>Communicate effectively in fluent English with customers and drivers to ensure smooth ride coordination.</li><li>Negotiate with drivers and customers to resolve fare, timing, or route issues professionally.</li><li>Provide accurate information regarding bookings, cancellations, payments, and services.</li><li>Convince customers by addressing their concerns and offering suitable solutions.</li><li>Maintain a high level of professionalism and empathy while handling customer queries.</li><li>Escalate complex issues to the relevant department when required.</li><li>Keep records of customer interactions and ensure timely follow-up.</li><li>Work closely with operations to ensure customer satisfaction and service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred, but not mandatory if candidate has strong communication skills).</li><li>Excellent English communication skills (both spoken and written).</li><li>Strong negotiation and convincing power.</li><li>Prior experience in customer support, call center, or client services (preferred).</li><li>Ability to multitask, work under pressure, and resolve conflicts effectively.</li><li>Willingness to work in shifts (as per UK time zones).</li><li>Proficiency in MS Office and basic computer operations.</li></ul>Key Skills:<ul><li>Excellent verbal and written English.</li><li>Negotiation &amp; Persuasion skills.</li><li>Problem-solving &amp; Conflict resolution.</li><li>Active listening and empathy.</li><li>Time management &amp; Multitasking.</li></ul>What We Offer:<ul><li>Competitive basic salary.</li><li>Attractive performance-based incentives/commissions.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul>Job Type: Full-timePay: Rs89,000.00 - Rs90,000.00 per monthWork Location: In person

IT Devices Online

Job DescriptionChat Support RepresentativeAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.About the roleWe are seeking a proactive and tech-savvy Chat Support Representative to join our IT hardware company. In this role, you will be the first point of contact for customers via live chat, assisting them with technical issues, product inquiries, and general support related to our hardware products (e.g., servers, networking devices, workstations, peripherals). Your primary focus will be on delivering fast, accurate, and friendly support while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Troubleshoot basic to intermediate technical issues related to software, systems, and services.</li><li>Guide users through problem-solving steps and provide appropriate solutions or workarounds.</li><li>Escalate complex or unresolved issues to relevant teams following standard procedures.</li><li>Maintain comprehensive and accurate records of customer interactions in the CRM system.</li><li>Collaborate with internal teams (Technical Support, Sales, Logistics) to resolve complex issues.</li><li>Stay updated on product knowledge, company updates, and industry trends.</li></ul>&middot; Follow standard operating procedures and escalate unresolved issues to Tier 2 or engineering teams when necessary.&middot; Meet defined KPIs such as chat response time, resolution time, customer satisfaction (CSAT), and quality assurance (QA) scores.Requirements:<ul><li>3&ndash;4 years of experience in a chat support or customer service role, preferably in the IT or tech industry.</li><li>Excellent written and verbal communication skills in English &ndash; grammar, tone, and clarity are critical.</li><li>Proven ability to handle multiple chats simultaneously while maintaining attention to detail.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Basic understanding of IT concepts, software troubleshooting, etc.</li><li>Ability to work independently and in a team-oriented environment.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in IT, Computer Science, Communications, or a related field.</li><li>Experience supporting IT Hardware, SaaS platforms or cloud-based applications.</li><li>Multilingual capabilities are a plus.</li><li>Experience in US Market is must.</li></ul>What We Offer<ul><li>Salary range 100-120K</li><li>Health Insurance</li><li>Casual, Sick and Annual Leaves</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Note: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM Pakistan timeJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How do you rate (0/10) your English communication? </li><li>Do you agree with a Full-time On-site job in Gulberg 3, Lahore</li><li>Only apply if agree with the job timings. 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM</li></ul>Experience:<ul><li>Chat Support in US Market: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Female Chat Support Representative

Planlab Solutions

Read this complete job description carefully before applying.PlanLab Solutions is seeking long-term, highly motivated, and customer-oriented individuals to join our growing team as Customer Service Representatives.In this role, you will be responsible for providing high-quality customer support to our international clients across multiple channels, including chat, email, and phone. Excellent English communication skills and problem-solving abilities are required, while prior experience with CRM tools (such as Zendesk, Gorgias, Intercom, Tidio, or similar) will be considered a strong advantage.Location: Model Town Link Road, Lahore Shift Timing: Afternoon (12:00/1:00 PM onwards &ndash; 9 hours)Responsibilities:<ul><li>Handle email queries, live chat, and phone calls with international clients in fluent/native English.</li><li>Deliver accurate product information, troubleshooting guidance, and technical support with a solution-oriented approach.</li><li>Take ownership of customer issues by identifying root causes, providing effective solutions, and ensuring complete customer satisfaction.</li><li>Maintain accurate and up-to-date customer records and documentation with strong attention to detail and accountability.</li><li>Stay proactive in learning about product and industry updates to improve service quality continuously.</li><li>Collaborate effectively within the team while demonstrating the ability to work independently, take responsibility, and self-manage tasks.</li></ul>Requirements:<ul><li>Excellent written, verbal, and listening English communication skills.</li><li>Strong customer service mindset with the ability to empathize with customers and solve their issues.</li><li>Problem-solving skills with the ability to think quickly and handle challenges.</li><li>Proficiency in computer operations, MS Office (Word, Excel), CRM software (such as Zendesk, Gorgias, Intercom, Tidio, or similar), and ticketing systems.</li><li>Ability to multitask, prioritize workload, stay organized, and remain proactive and responsible for assigned tasks.</li><li>Flexible to work shifts, including weekends and holidays.</li><li>This role involves no sales, no targets, and no commission-based work.</li></ul>Qualifications:<ul><li>Proficient in spoken, written, and listening English.</li><li>Available for the afternoon shift (12:00/1:00 PM onwards &ndash; 9 hours).</li><li>High school diploma (or equivalent) required; higher education is a plus.</li><li>Prior experience in a call center or providing chat/email support is required and will be considered a strong advantage.</li><li>Comfortable with computers, knowledgeable in software applications, and confident in general computer usage.</li></ul>Why Join Us?<ul><li>Build a stable and rewarding long-term career with a growing team.</li><li>Enhance your skills and gain continuous learning opportunities.</li><li>Experience career growth in a supportive and collaborative environment.</li><li>Be part of a workplace that values responsibility, learning, and professional development.</li></ul>Interested candidates are encouraged to apply by submitting their resume and cover letter highlighting relevant skills and experience. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews. If you are confident in your abilities and meet the requirements above, we would love to hear from you&mdash;please apply today.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>What is your current Salary?</li><li>What is your expected salary?</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li></ul>Work Location: In person

CSR - Customer Support - Customer Service Representative - Afternoon

Explore 1346+ Customer support consultant in Lahore this October. Find roles across top companies and apply now to boost your career.

1346 customer support consultant jobs IN Lahore

Customer Support Executive

Customer Support Specialist

Customer Support Executive

Customer Support Executive

Customer Support Executive

Female Chat Support Representative

CSR - Customer Support - Customer Service Representative - Afternoon