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customer support engineer

FiveRivers Technologies

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>02/17/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Work Experience
<div>6-9 years
</div></div><div>Industry
<div>IT Services
</div></div><div>City
<div>Lahore
</div></div><div>State/Province
<div>Punjab
</div></div><div>Country
<div>Pakistan
</div></div><div>Zip/Postal Code
<div>54000
</div></div></ul></div><div><h3 class="jobSectionHeader">Job Description</h3>
<div><div>FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.</div><div></div><div> 
Responsibilities 
</div><ul><li>
Troubleshoot and resolve database and data integration issues using SQL and ERP knowledge. 
</li><li>
Troubleshoot data ingestion issues and perform network troubleshooting to ensure seamless data flow. 
</li><li>
Support customers in leveraging analytics, dashboards, and workbench tools to manage shortages, inventory, and procurement tasks. 
</li><li>
Analyze and resolve issues related to data synchronization, log analysis, and system integrations (AWS, Git, CI/CD). 
</li><li>
Collaborate with Customer Success, Product, and Engineering teams to address customer needs and drive continuous improvement. 
</li><li>
Create and maintain clear documentation for internal teams and customers. 
</li><li>
Contribute to standard work processes, ensuring consistency and best practices in customer support. 
</li><li>
Participate in process improvement initiatives and share insights to enhance customer outcomes. 
</li><li>
Use tools such as Jira, Gitlab, and Slack for cross-functional collaboration.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
5+ years in a support engineering or technical customer support role, ideally in SaaS or supply chain environments. 
</li><li>
Strong SQL skills and experience with ERP integrations. 
</li><li>
Proficiency with AWS, Git, CI/CD, and familiarity with AI tools. 
</li><li>
Experience troubleshooting data ingestion issues and performing network troubleshooting. 
</li><li>
Experience writing and maintaining unit tests and ensuring code quality. 
</li><li>
Excellent communication skills for documentation and customer interaction. 
</li><li>
Ability to work collaboratively in a fast-paced, remote, and team-oriented environment. 
</li><li>
Familiarity with Jira and Gitlab is a plus. 
</li><li>
ABAP development experience is a bonus. 
</li></ul><div>
Location: Gulberg II, Lahore</div></div></div></div>

Support Engineer_02

Geekinn Private Limited

At Resourceinn / Geekinn Pvt Ltd, we believe people management should be simple and structured. For over a decade, we have helped companies manage payroll, people, and culture through our AI-powered HRMS platform. Today, we are proud to be recognized as one of the top HRMS providers in Pakistan. Our team works with focus, discipline, and a strong sense of ownership. We are now looking for a dedicated Support Engineer who wants to grow in the HR Tech industry and build a long-term career with us.This is a full-time onsite evening shift role based in Johar Town, Lahore. We are looking for someone who is responsible, punctual, and confident in client communication. If you enjoy solving problems and helping clients succeed, this opportunity is for you.Your Role and ResponsibilitiesAs a Support Engineer, you will play a key role in ensuring our clients use the HRMS platform smoothly. You will interact directly with clients and guide them through system features. Your role will help build strong relationships and long-term trust. You will work closely with the technical and product teams to resolve issues quickly. Your support will directly impact client satisfaction and retention.<ul><li>You will interact with clients to understand and resolve HRMS-related queries.</li><li>You will provide technical and functional support through calls and emails.</li><li>You will guide clients on system features, modules, and best practices.</li><li>You will coordinate with internal teams to escalate and resolve issues</li><li>You will maintain records of client interactions and follow up when needed.</li></ul>Required Skills and KnowledgeWe are looking for someone who communicates clearly and handles client concerns with patience. You should be comfortable explaining technical concepts in simple words. A strong sense of responsibility is essential. You must be willing to learn the HRMS platform in detail. We value candidates who are dependable and committed to long-term growth.<ul><li>You have good understanding of software systems and basic technical concepts.</li><li>You communicate confidently with clients in a professional manner.</li><li>You can troubleshoot problems and provide practical solutions.</li><li>You are organized and able to manage multiple client queries.</li><li>You are quick to learn and open to feedback.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Computer Science, IT, or related field.</li><li>Fresh to 2 years of relevant experience in support or customer service.</li><li>Strong communication and coordination skills.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Technical Support Engineer

Cervello Tech

Cervello Tech is a rapidly growing specialist in state-of-the-art Audiovisual (AV) and Unified Communication (UC) solutions. We partner with industry-leading brands to provide cutting-edge hardware, including Interactive Displays, Video Conferencing Systems, and IP PBX solutions.We are looking for energetic, organized, and proactive individuals to join our foundational team at our Lahore Office.The RoleAs a Technical Support Engineer, you will be the backbone of our hardware and networking solutions, ensuring our clients receive top-tier technical assistance and seamless installations.<ul><li>Salary: PKR 30,000 &ndash; 60,000 per month (Based on qualification and experience)</li><li>Type: Full-time, Permanent (On-site)</li><li>Schedule: Monday &ndash; Friday (9:00 AM &ndash; 5:30 PM)</li><li>Location: Office No. 9, 2nd Floor, IT Tower Shopping Mall, 73-E/1, Gulberg 3, Hali Road, Lahore.</li></ul>Qualifications &amp; ExperienceWe are looking for candidates who possess a blend of technical academic knowledge and hands-on experience:<ul><li>Education: * BS or BEng in Electronic Engineering.</li><li>Note: Candidates with a Diploma in Electronic Engineering will also be considered if they possess relevant field experience.</li><li>Experience: * Minimum 1 year of experience working with Electronic Hardware and Networking products/solutions.</li><li>Skills: * Strong troubleshooting abilities for hardware and AV systems.</li><li>Solid understanding of networking protocols and IP-based solutions.</li><li>Proactive attitude with a commitment to customer satisfaction.</li></ul>How to ApplyIf you meet the criteria and are ready to grow with a forward-thinking tech company, we want to hear from you!<ul><li>Email: Send your updated CV to jobs@cervello.tech</li><li>WhatsApp/Contact: +92 (331) 0001576</li><li>Website: www.cervello.tech</li></ul>Stay ConnectedFollow us for future updates and job openings:<ul><li>LinkedIn: https://www.linkedin.com/posts/cervello-pakistan_wearehiring-nowhiring-joinourteam-activity-7292079546034524161-jt20?utm_source=share&amp;utm_medium=member_desktop</li></ul><ul><li>Facebook: https://m.facebook.com/story.php?story_fbid=pfbid0kstCjvGMri2EgSo9MwPuGQKxefpipYATLx3dwYhXRPU4DkGTXQLkqXw6K9bD1TFl&amp;id=100094178111557</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer (Lahore)

Scaleup Connect

Job Title: Customer Support Executive (CSE) &ndash; U.S. Market Focus Location: Lahore (On-site) Schedule: Monday to Friday, 7:00 PM &ndash; 4:00 AM Job Type: Full-TimeJob Summary: ScaleUp Connect is seeking an experienced and results-driven Customer Support Executive (CSE) with a strong focus on supporting sales activities for U.S.-based clients. This is a full-time, on-site position in Lahore where you will be responsible for assisting in sales support, customer inquiries, and post-sale services primarily in the U.S. market. The ideal candidate will be highly customer-centric, with excellent communication skills, the ability to manage client relationships, and a knack for driving sales success.Key Responsibilities:<ul><li>Assist in sales support for U.S. clients by managing pre- and post-sale inquiries, providing information, and ensuring a seamless experience.</li><li>Respond to customer inquiries related to product offerings, pricing, delivery schedules, and other sales-related questions via phone, email, and chat.</li><li>Coordinate between sales teams and clients to ensure accurate and timely follow-up on quotations, orders, and any client requests.</li><li>Provide information on product features, benefits, and specifications to U.S.-based clients to help drive purchase decisions.</li><li>Track client orders, ensuring they are processed smoothly and delivered on time, and resolve any issues that arise during the process.</li><li>Support the sales team by managing and organizing customer information, handling lead generation, and providing administrative support for sales activities.</li><li>Escalate complex issues to appropriate departments, ensuring that all customer concerns are addressed and resolved promptly.</li><li>Maintain strong relationships with U.S.-based clients, ensuring satisfaction, repeat business, and the cultivation of long-term partnerships.</li><li>Provide feedback to the sales team on customer preferences, market trends, and sales-related challenges to improve sales strategies.</li><li>Document and track interactions with customers in the CRM system to ensure accurate records and follow-up actions.</li></ul>Required Skills:<ul><li>Excellent communication skills in English, with a focus on clear, professional interactions with U.S.-based clients.</li><li>Strong organizational skills, with the ability to manage multiple customer inquiries and sales processes at once.</li><li>Sales-driven attitude with the ability to assist in driving sales and providing excellent support throughout the sales cycle.</li><li>Customer-centric mindset, with a focus on building relationships and resolving issues efficiently.</li><li>Proficiency in CRM software for tracking and managing customer interactions.</li><li>Ability to work independently while coordinating effectively with cross-functional teams such as sales, logistics, and operations.</li><li>Knowledge of sales processes, including lead generation, client follow-up, and order management.</li><li>Ability to learn quickly and stay updated on product features, services, and U.S. market requirements.</li></ul>Tools/Software:<ul><li>Required: CRM Software, Microsoft Office (Excel, Word, PowerPoint)</li><li>Preferred: Helpdesk or Ticketing Systems (e.g., Zendesk, Freshdesk)</li></ul>Education &amp; Experience:<ul><li>Minimum Education: Intermediate or Bachelor&rsquo;s Degree.</li><li>Experience: 1&ndash;2 years in customer support or sales support roles, with experience in handling U.S.-based clients.</li></ul>Additional Information:<ul><li>This position requires night shifts from 7:00 PM to 4:00 AM, Monday to Friday, to support U.S. clients in their time zone.</li><li>The role offers an exciting opportunity to be part of a customer-focused team, directly contributing to the growth and success of sales efforts in the U.S. market.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Support Executive

Abacus Outsourcing

If you are a fresh graduate with good English communication, we would like to hear from you!Job SummaryAbacus BPO is seeking motivated and customer-focused Customer Relations Officers for a domestic project. This role is an excellent opportunity for individuals eager to build and advance their careers in the BPO and customer service industry within a fast-paced and supportive environment.Position Title<ul><li>Inbound Customer Support</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (14 years of education) or currently enrolled in the 4th semester</li><li>6 months to 1 year of professional experience in any field</li><li>Strong verbal communication skills in English</li><li>Basic proficiency with digital tools and systems</li><li>Prior experience in BPO or customer service will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 55,000)</li><li>Performance-based incentives and rewards</li><li>Clear career progression and growth opportunities</li><li>Professional and supportive work environment</li></ul>Working Hours<ul><li>5 days a week</li><li>Rotational 9-hour shifts</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you willing to work in rotational shifts (Morning/Evening/Night)? (This position is only for those who are available for rotational shifts)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Magnatec Systems Private Limited

Job Description We are seeking a confident and results-driven Cold Calling Agent with experience in outbound calling and a basic understanding of ERP systems. In this role, you will connect with potential and existing clients, introduce services, handle inquiries, and provide initial assistance related to ERP features. You will play an important role in building client relationships, generating interest, and ensuring a professional customer experience.Key Responsibilities<ul><li>Conduct outbound cold calls to potential and existing clients in a professional manner</li><li>Introduce products and services clearly and effectively</li><li>Respond to client inquiries and provide accurate information</li><li>Offer first-level assistance for basic ERP-related questions</li><li>Maintain detailed records of calls, conversations, and outcomes</li><li>Coordinate with internal teams for technical or complex concerns</li><li>Follow up with prospects and clients to maintain engagement</li></ul>Requirements<ul><li>Minimum 2 years of experience in cold calling, telesales, or call center roles</li><li>Strong verbal communication and persuasion skills</li><li>Basic knowledge of ERP systems and business processes</li><li>Ability to remain professional, confident, and composed during calls</li><li>Familiarity with CRM or calling tools and basic computer skills</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred)</li></ul>Job Type: Full-timeWork Location: In person

Cold Calling-ERP Support

Tracking World

Job Title: Development EngineerCompany: Tracking World (Pvt) Ltd Location: Sundar Industrial Estate, Lahore Job Type: Full-time | On-siteJob Description: Tracking World (Pvt) Ltd is looking for a Development Engineer to join its engineering team. The selected candidate will support product design, development, testing, and continuous improvement activities in coordination with internal teams and suppliers.Key Responsibilities:<ul><li>Assist in product design and development in accordance with customer requirements and industry standards</li><li>Coordinate with production, quality, and suppliers to support development activities</li><li>Prepare and maintain technical documentation including specifications, schematics, BOMs, test plans, and validation reports</li><li>Support prototype development, sample evaluation, and pilot builds</li><li>Conduct functional, reliability, and performance testing and analyze results</li><li>Perform root cause analysis for production, QA, and field issues and implement corrective and preventive actions</li><li>Participate in supplier technical reviews and validate components and sub-assemblies</li><li>Provide technical support during mass production, QA inspections, and customer audits</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in engineering or a related field</li><li>Understanding of product development and validation processes</li><li>Ability to read and prepare technical documentation</li><li>Strong analytical and problem-solving skills</li><li>Good communication and coordination skills</li></ul>Work Location: This position is based at Sundar Industrial Estate, Lahore. Please review the location carefully before applying.Job Type: Full-timeWork Location: In person

Development Engineer

Explore 864+ Customer support engineer in Lahore this February. Find roles across top companies and apply now to boost your career.

864 customer support engineer jobs In Lahore

Support Engineer_02

Technical Support Engineer

Technical Support Engineer (Lahore)

Customer Support Executive

Customer Support Executive

Cold Calling-ERP Support

Development Engineer