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customer support engineer

Core9

Key Responsibilities<ul><li>Monitor fleet dashboards, vehicle movements, trips, GPS locations, and driver safety alerts.</li><li>Respond to operational alerts and communicate with clients, drivers, and internal teams as required.</li><li>Provide timely updates and support regarding fleet activities and incidents.</li><li>Identify and report issues related to driver behavior, vehicle activity, device status, connectivity, and platform alerts.</li><li>Verify video evidence and escalate incidents according to company SOPs.</li><li>Maintain accurate incident logs, customer interactions, shift handover notes, and daily reports.</li><li>Monitor device health, GPS connectivity, SIM status, and camera functionality.</li><li>Coordinate with technical support and operations teams to ensure prompt issue resolution.</li><li>Work in rotational shifts, including nights, weekends, and public holidays.</li></ul>Requirements<ul><li>Experience in customer support, call center operations, fleet monitoring, GPS tracking, logistics support, telematics, or control room operations will be preferred.</li><li>Fresh graduates are encouraged to apply.</li><li>Excellent verbal and written communication skills.</li><li>Strong customer handling and problem-solving abilities.</li><li>Good computer skills and ability to work with monitoring dashboards and software platforms.</li><li>Strong attention to detail and ability to work in a fast-paced environment.</li><li>Ability to communicate professionally with clients and internal stakeholders.</li><li>Willingness to work in rotational shifts.</li></ul>Qualification<ul><li>Bachelor's degree or diploma preferred.</li><li>Fresh graduates with strong communication skills, computer proficiency, and a willingness to learn are encouraged to apply.</li></ul>Benefits<ul><li>Professional training and career development opportunities.</li><li>Exposure to modern fleet monitoring and telematics technologies.</li><li>Supportive and collaborative work environment.</li><li>Market-competitive salary package.</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per hourWork Location: In person

Customer Support Executive

ChatPandas

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Resolving customer complaints and issues with patience and empathy.
 </li>
 <li>
 Identifying and resolving customer problems or concerns efficiently.
 </li>
 <li>
 Escalating complex issues to the appropriate department for resolution.
 </li>
 <li>
 Maintaining in-depth knowledge of our products and services.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 1 Years of experience in customer service or a related field.
 </li>
 <li>
 Strong customer service skills with the ability to manage a high volume of customer inquiries.
 </li>
 <li>
 Excellent communication skills both written and verbal.
 </li>
 <li>
 Must have basic English conversational skills.
 </li>
 <li>
 Proficiency in using customer service software and tools.
 
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent. Additional education is a plus.
 
 
 
 </li>
 </ul>
 
 Additional Details:
 
 
 
 <ul>
 <li>
 GITMIT Co-Working Space, Gulberg 3.
 </li>
 <li>
 9 hours a day work time with 6 days a week Onsite
 </li>
 <li>
 Evening/Night Shifts
 </li>
 </ul>
</div>

Vivacity Beyond Private Ltd

Job Title: Voice NOC Engineer Location: DHA Phase 8, Lahore Shift: Rotational Shifts Education: B.E, BSCS, BS, or Master&rsquo;s in a related fieldKey Responsibilities<ul><li>Monitor network traffic and implement corrective and preventive measures to avoid recurrence of incidents.</li><li>Understand and manage Wholesale VoIP traffic flow, including routing, termination, origination, and monitoring key performance indicators (ASR, ACD, PDD, NER).</li><li>Perform SIP trace capturing and analysis to identify and resolve technical issues.</li><li>Analyze Call Detail Records (CDRs) to troubleshoot call failures and performance issues.</li><li>Utilize Microsoft Office applications effectively for accurate reporting and documentation during duty hours.</li><li>Demonstrate strong communication skills to ensure clear, timely, and professional reporting.</li></ul>Requirements<ul><li>Strong knowledge of SIP &amp; SS7 protocols.</li><li>Hands-on experience in routing, testing, and troubleshooting.</li><li>Ability to manage 24/7 customer support in a rotational shift setup.</li><li>Excellent communication and problem-solving skills.</li><li>Prior experience in Voice NOC or telecom operations is preferred.</li></ul>How to ApplyPlease send your CV to recruitment@vivacitybeyond.com with the subject line: &ldquo;Voice NOC Engineer &ndash; Lahore&rdquo;Job Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In person

Voice NOC Engineer

Interwood Mobel (Pvt) Ltd.

<div>
 Interwood is looking for a result-oriented and hands-on
 
 Production Engineer / Section Incharge
 
 to manage the end-to-end operations of an assigned production section. The candidate will be responsible for production planning and execution, manpower management, floor discipline, team training, quality control, compliance, rework reduction, overtime control, cost optimization, process improvement, and system strengthening.
 
 
 The ideal candidate must have a strong engineering background with practical manufacturing experience and the ability to lead production teams on the floor while ensuring timely delivery, quality standards, productivity improvement, and operational efficiency.
 
 
 Candidates with
 
 FMCG manufacturing background
 
 will be preferred, especially those who have managed high-volume production, labour-intensive operations, shift management, quality compliance, and process efficiency.
 
 
 
 Key Responsibilities
 
 
 
 
 Production Planning &amp; Execution
 
 
 
 <ul>
 <li>
 Take complete ownership of the assigned section's monthly, weekly, and daily production planning and execution.
 </li>
 <li>
 Ensure daily production targets are achieved as per approved production plan, quality standards, timelines, and customer delivery requirements.
 </li>
 <li>
 Monitor plan vs actual production output and take timely corrective actions against delays, gaps, bottlenecks, or deviations.
 </li>
 <li>
 Coordinate with PPC, Quality, Maintenance, Stores, Design, Supply Chain, and other relevant departments to ensure smooth production flow.
 </li>
 <li>
 Ensure effective utilization of machines, manpower, materials, tools, and section capacity.
 </li>
 <li>
 Maintain production records, reports, and section-level performance tracking.
 
 
 </li>
 </ul>
 
 Section Management &amp; Floor Operations
 
 
 
 <ul>
 <li>
 Supervise day-to-day shopfloor operations of the assigned production section.
 </li>
 <li>
 Manage labour deployment, shift planning, attendance, productivity, task allocation, and floor discipline.
 </li>
 <li>
 Ensure strong control over section operations, housekeeping, safety practices, and compliance with company policies.
 </li>
 <li>
 Identify operational issues on the floor and escalate them timely with practical solutions.
 </li>
 <li>
 Drive accountability among supervisors, operators, workers, and support teams for daily deliverables.
 
 
 </li>
 </ul>
 
 Quality, Rework &amp; Compliance
 
 
 
 <ul>
 <li>
 Ensure production is carried out as per approved drawings, specifications, quality standards, SOPs, and process requirements.
 </li>
 <li>
 Work closely with the Quality team to reduce rejections, reworks, process deviations, and customer complaints.
 </li>
 <li>
 Conduct root cause analysis for recurring quality issues and implement corrective and preventive actions.
 </li>
 <li>
 Ensure compliance with production SOPs, safety standards, quality checkpoints, and process controls.
 </li>
 <li>
 Build quality ownership within the section team to reduce dependency on inspection-based controls.
 
 
 </li>
 </ul>
 
 Cost Optimization, Process Improvement &amp; System Strengthening
 
 
 
 <ul>
 <li>
 Work actively on cost optimization initiatives through better manpower utilization, material control, waste reduction, overtime reduction, and improved productivity.
 </li>
 <li>
 Identify opportunities for process improvement, system strengthening, workflow standardization, and operational control within the assigned section.
 </li>
 <li>
 Review current production processes and recommend improvements to reduce delays, rework, idle time, wastage, and productivity losses.
 </li>
 <li>
 Support the implementation of structured systems, SOPs, reporting mechanisms, dashboards, and production tracking formats.
 </li>
 <li>
 Drive continuous improvement initiatives related to cost reduction, capacity enhancement, quality improvement, production efficiency, and process discipline.
 </li>
 <li>
 Improve visibility and accountability through proper documentation, reporting, and follow-up mechanisms.
 
 
 </li>
 </ul>
 
 Team Training &amp; Performance Management
 
 
 
 <ul>
 <li>
 Train supervisors, operators, and floor teams on production processes, quality standards, safety requirements, productivity expectations, and discipline.
 </li>
 <li>
 Identify skill gaps within the section and support capability development of the team.
 </li>
 <li>
 Build a culture of ownership, teamwork, discipline, quality focus, and continuous improvement.
 </li>
 <li>
 Monitor individual and team performance and take corrective action where required.
 </li>
 <li>
 Ensure proper onboarding and guidance of new team members within the assigned section.
 
 
 </li>
 </ul>
 
 Overtime, Productivity &amp; Efficiency Control
 
 
 
 <ul>
 <li>
 Reduce overtime through effective planning, manpower utilization, productivity monitoring, and shift control.
 </li>
 <li>
 Improve section output, efficiency, line balancing, and overall process flow.
 </li>
 <li>
 Monitor wastage, delays, idle time, absenteeism, rework trends, and productivity losses.
 </li>
 <li>
 Ensure production targets are delivered with optimum cost, controlled overtime, and improved manpower efficiency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Qualification
 
 
 
 <ul>
 <li>
 Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Industrial Engineering, or a relevant engineering discipline.
 </li>
 <li>
 Additional certifications in production management, lean manufacturing, quality management, process improvement, or operational excellence will be preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 8-10 years of relevant experience in production, manufacturing operations, plant operations, or section management.
 </li>
 <li>
 Prior experience as Production Engineer, Section Incharge, Assistant Manager Production, Production Supervisor, Manufacturing Engineer, Line Incharge, or Shift Incharge will be preferred.
 </li>
 <li>
 Candidates with FMCG manufacturing background will be preferred.
 </li>
 <li>
 Experience in high-volume production, labour-intensive floor management, shift operations, process efficiency, quality compliance, and productivity improvement will be an added advantage.
 </li>
 <li>
 Experience in furniture, woodworks, appliances, electronics, engineering, automotive, metal, or similar manufacturing industries will also be considered
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Paid Leaves
 </li>
 <li>
 Easy loan and advance salary facility
 </li>
 </ul>
</div>

Production Engineer

FiveRivers Technologies

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>06/15/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Work Experience
<div>3-6 years
</div></div><div>Industry
<div>IT Services
</div></div><div>City
<div>Lahore
</div></div><div>State/Province
<div>Punjab
</div></div><div>Country
<div>Pakistan
</div></div><div>Zip/Postal Code
<div>54000
</div></div></ul></div><div><h3 class="jobSectionHeader">Job Description</h3> 
<div></div><div> 
<div>FiveRivers Technologies is looking for a proactive and technically strong Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.</div><div></div><div> 
Responsibilities 
</div><ul><li>
Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs). 
</li><li>
Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes. 
</li><li>
Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation. 
</li><li>
Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies. 
</li><li>
Maintain the knowledge base and documentation to support both customers and internal team members.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle) 
</li><li>
Proficiency in SQL 
</li><li>
Experience with relational databases 
</li><li>
Experience with cloud data infrastructure on AWS or Azure 
</li><li>
Monitor data pipeline errors and proactively resolve them 
</li><li>
Familiarity with DevOps practices, including CI/CD pipelines 
</li><li>
Bachelor&rsquo;s in Computer Science, Engineering, Data Science, or a related field 
</li><li>
Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis 
</li><li>
Ability to learn systems and business processes quickly 
</li><li>
Ability to explain technical concepts to non-technical stakeholders. 
</li></ul><div>
Location: Business Hub, DHA phase 8, Lahore.</div></div></div></div>

Senior Support Engineer_01

Binary Brix 

Associate Data EngineerLocation: Lahore, Onsite Job Type: Full-TimeExperience: 1 to 3Company: SymufolkJob OverviewWe are looking for an Associate Data Engineer to join our data team and support the development, maintenance, and optimization of scalable data pipelines. The ideal candidate should have a strong foundation in Python, SQL, and data engineering concepts with an interest in building modern data solutions.Responsibilities<ul><li>Build and maintain ETL/ELT data pipelines using Python, SQL, and Spark/PySpark</li><li>Ingest, transform, and process data from multiple sources including APIs, databases, and cloud storage</li><li>Work with modern data platforms including Databricks, Snowflake, and cloud-based data warehouses</li><li>Develop reliable data workflows and ensure data quality and accuracy</li><li>Monitor, troubleshoot, and debug data pipelines</li><li>Optimize queries and workflows for better performance and cost efficiency</li><li>Collaborate with Data Analysts, Data Scientists, and Engineering teams to deliver business solutions</li></ul>Required Skills<ul><li>Strong understanding of Python and SQL</li><li>Basic hands-on experience with Spark/PySpark</li><li>Knowledge of ETL/ELT concepts and data pipeline development</li><li>Understanding of databases and data warehouse concepts</li><li>Familiarity with cloud platforms (AWS/Azure/GCP) is a plus</li><li>Good problem-solving and analytical skills</li></ul>Qualification<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, Data Science, IT, or a related field</li></ul>Experience<ul><li>1&ndash;3 years of experience in Data Engineering or related roles</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Associate Data Engineer

Al Rehman Developers

<div>
 Resident Engineer Job
 
 
 
 Qualification:
 
 Bachelor&rsquo;s Degree in Civil Engineering
 
 
 
 Experience:
 
 Five Years
 
 
 
 Related Experience:
 
 Minimum 5 years of professional experience in the construction industry
 
 
 
 Company:
 
 Al Rehman Developers
 
 
 
 Job Summary
 
 
 
 Al Rehman Developers is seeking a highly skilled and experienced Resident Engineer to oversee and manage the construction projects at our development sites. The Resident Engineer will be responsible for ensuring that all construction activities are completed according to the project specifications, timelines, and within the allocated budget. The ideal candidate should have a strong background in civil engineering, with significant hands-on experience in the construction industry.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and manage all on-site construction activities to ensure compliance with project specifications, safety regulations, and quality standards.
 </li>
 <li>
 Coordinate with architects, contractors, and other stakeholders to ensure smooth project execution.
 </li>
 <li>
 Review and interpret engineering drawings, specifications, and contract documents to ensure accurate implementation.
 </li>
 <li>
 Monitor the progress of construction projects, ensuring they are completed on time and within budget.
 </li>
 <li>
 Identify and resolve any issues or conflicts that arise during construction, providing technical guidance as needed.
 </li>
 <li>
 Conduct regular site inspections and prepare detailed reports on project status, quality, and safety compliance.
 </li>
 <li>
 Ensure that all construction work meets the company&rsquo;s standards and client expectations.
 </li>
 <li>
 Manage project resources, including labor, materials, and equipment, to maximize efficiency and minimize waste.
 </li>
 <li>
 Liaise with local authorities and regulatory bodies to ensure all necessary permits and approvals are obtained.
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong knowledge of civil engineering principles and construction practices.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Ability to interpret and analyze complex technical documents and drawings.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Proficiency in project management software and tools.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines.
 
 
 </li>
 </ul>
 Application Process
 
 
 Interested candidates who meet the above criteria are encouraged to submit their CVs and cover letters to Form. Please mention the position title &ldquo;Resident Engineer&rdquo; in the subject line of your email.
 
 
 
 Job Category:
 
 Resident Engineer
 
 
 
 Job Type:
 
 Full Time
 
 
 
 Job Location:
 
 Al Rehman Garden Phase 2 Head Office
 
 
 Apply for this position
 
 
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</div>

Resident Engineer Job

Explore 283+ Customer support engineer in Lahore this June. Find roles across top companies and apply now to boost your career.

283 customer support engineer jobs In Lahore

Customer Support Executive

Customer Support Executive

Voice NOC Engineer

Production Engineer

Senior Support Engineer_01

Associate Data Engineer

Resident Engineer Job