customer support engineer

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Pay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Contegris Technology Solutions

<div>
 
 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Job Overview
 
 
 
 We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.
 
 
 Key Responsibilities
 
 
 
 Customer Interaction:
 
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries received via phone, email, and chat.
 </li>
 <li>
 Provide accurate and helpful information about products, services.
 </li>
 <li>
 Resolve customer complaints and issues efficiently and empathetically.
 </li>
 <li>
 Maintain a positive and customer-centric attitude at all times.
 
 
 
 </li>
 </ul>
 
 Communication:
 
 
 
 <ul>
 <li>
 Communicate clearly and effectively, both verbally and in writing.
 </li>
 <li>
 Use proper grammar and spelling in all written communications.
 </li>
 <li>
 Actively listen to customer concerns and ask clarifying questions.
 
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Proficiently use CRM / HelpDesk to track customer interactions and manage.
 </li>
 <li>
 Utilize chat platforms and email systems effectively.
 
 
 
 </li>
 </ul>
 
 Problem Solving:
 
 
 
 <ul>
 <li>
 Analyze customer issues and identify root causes.
 </li>
 <li>
 Offer appropriate solutions and alternatives to resolve customer problems.
 </li>
 <li>
 Escalate complex issues to appropriate team members.
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction.
 
 
 
 </li>
 </ul>
 
 Record Keeping:
 
 
 
 <ul>
 <li>
 Accurately document all customer interactions in the CRM system.
 </li>
 <li>
 Maintain detailed records of customer inquiries, complaints, and resolutions.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.
 </li>
 <li>
 Experience: Fresh or up to 1 year experience in high pace call center (preferable).
 </li>
 <li>
 Basic knowledge of Linux, Networking, and Network Security
 </li>
 <li>
 Customer Oriented
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to handle pressure
 </li>
 <li>
 Good Team player
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Willing to perform duties in morning/afternoon/evening/night shift.
 
 
 
 </li>
 </ul>
 Why Join Us?
 
 
 <ul>
 <li>
 Paid Leaves
 </li>
 <li>
 Medical Reimbursement
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Gym Allowance
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Annual Salary Increments
 </li>
 <li>
 Professional Growth &amp; Learning Environment
 </li>
 </ul>
</div>

System Support Engineer L-1

Devflovv

Devflovv is looking for a proactive L1 Service Desk / Infrastructure Support Engineer who thrives in a fast-paced environment and can not only resolve technical issues but also support team growth by mentoring new hires.If you have strong IT support fundamentals and enjoy problem-solving while working in an international environment, we would love to connect with you.Role Overview:As part of our IT support team, you will be the first line of technical assistance, ensuring smooth IT operations while maintaining high service standards.Key Responsibilities<ul><li>First point of contact for IT issues (calls, emails, chat)</li><li>Troubleshoot hardware, software, and network issues</li><li>Maintain high first contact resolution</li><li>Ticket logging, documentation, and categorization</li><li>Escalation to L2/L3 teams when required</li><li>Train and support new team members</li><li>Contribute to process improvements</li><li>Maintain SLA and quality benchmarks</li></ul>Requirements<ul><li>2&ndash;4 years of experience in Service Desk / IT Support</li><li>Strong knowledge of IT systems, networks, and applications</li><li>Experience with ticketing tools (ServiceNow, Jira, or similar)</li><li>Excellent communication and customer handling skills</li><li>Mentoring or training experience is a plus</li></ul>Work DetailsCompany: DevflovvShift: Canadian time zone (rotational shifts)Days: Monday &ndash; Friday (may vary based on shift rotation)Location: LDA Avenue, Raiwand Road Lahore (Onsite)Benefits:<ul><li>Market competitive salary</li><li>In-house meals</li><li>Medical coverage</li><li>Learning and growth opportunities</li><li>Collaborative work environment</li></ul>Interested?Apply via Indeed or send your resume atmisha.sohail@devflovv.comOR Apply via following link:https://erp.devflovv.com/jobs/remotely_yours_(pvt)_ltd/technical-support-analystPay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Epicsoft Technologies

We&rsquo;re looking for a Customer Support Executive to join our growing team in Lahore Cantt. If you have strong communication skills and enjoy helping people, this is the perfect opportunity for you!Key ResponsibilitiesHandle customer inquiries via phone, chat, or emailProvide timely and accurate information to customersMaintain a positive, empathetic, and professional attitudeRecord and update customer interactions efficientlyRequirementsExcellent communication skills in EnglishAbility to work full-time (Monday&ndash;Saturday, 7:00 PM &ndash; 3:00 AM)Previous experience in customer support is a plus, but not requiredWhat We OfferFriendly and supportive work environmentOpportunity for career growthCompetitive salary packageJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Taraki

<div>
 Our client
 
 Voicelink Solutions
 
 is looking for
 
 Customer Support Executive
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 
 Job Title: Call Center Agent (Customer Support / Sales)
 
 
 
 
 Location: Lahore
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Salary:
 
 PKR 30,000 &ndash; 60,000 + Attractive Commission
 
 
 
 Shift Timing:
 
 2:00 PM &ndash; 10:00 PM
 
 
 
 Job Description:
 
 
 
 We are looking for motivated and confident individuals to join our team as
 
 Call Center Agents
 
 . The role involves handling customer calls, providing support, and/or generating sales through inbound and outbound calls.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls professionally
 </li>
 <li>
 Guide customers about products/services
 </li>
 <li>
 Resolve queries and complaints efficiently
 </li>
 <li>
 Maintain call records and customer data
 </li>
 <li>
 Achieve sales targets (for sales campaigns)
 </li>
 <li>
 Build strong customer relationships
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Good communication skills (Urdu &amp; basic English)
 </li>
 <li>
 Basic computer knowledge
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Fresh &amp; experienced candidates can apply
 </li>
 <li>
 Call center experience is a plus
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Fixed salary (PKR 30K &ndash; 60K)
 </li>
 <li>
 Performance-based commission
 </li>
 <li>
 Friendly working environment
 </li>
 <li>
 Growth and promotion opportunities
 </li>
 </ul>
</div>

Customer Support Executive - Voicelink Solutions

Explore 1368+ Customer support engineer in Lahore this April. Find roles across top companies and apply now to boost your career.

1368 customer support engineer jobs In Lahore

IT Support Engineer

Software Support Officer

Technical Support Engineer

System Support Engineer L-1

IT Support Engineer

Customer Support Executive

Customer Support Executive - Voicelink Solutions