customer sales representative Jobs in Lahore

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customer service representative Jobs in Lahore

customer service representative

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customer services specialist Jobs in Lahore

customer services specialist

customer success executive Jobs in Lahore

customer success executive

customer support engineer

OVERJET

<div>
 
 Lead the Future of Dentistry.
 
 
 
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
 
 
 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
 
 
 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
 
 
 
 The Role
 
 
 
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
 
 
 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
 
 
 We are looking for a Customer Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to live customers via email, phone and meetings as required
 </li>
 <li>
 Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
 </li>
 <li>
 Write efficient and scalable code, ensuring code quality and adherence to best practices
 </li>
 <li>
 Troubleshoot and resolve software defects and performance issues
 </li>
 <li>
 Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
 </li>
 <li>
 Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent academic background in Computer Science or other related field
 </li>
 <li>
 2-5 years of experience of Software Engineering experience
 </li>
 <li>
 3+ years of SaaS experience
 </li>
 <li>
 Experience with customer support
 </li>
 <li>
 Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
 </li>
 <li>
 Excellent customer-facing communication skills
 </li>
 <li>
 Excellent verbal and written communication in English is required
 </li>
 <li>
 Ability to thrive in a fast-paced, technical, and mission-focused environment
 
 
 </li>
 </ul>
 
 Our Hybrid Workplace
 
 
 
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
 
 
 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
 
 
 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
 
 
 
 Overjet's Values
 
 
 
 <ul>
 <li>
 Excellence: We set ambitious goals and strive for excellence.
 </li>
 <li>
 Velocity: We focus, act with urgency, and deliver results.
 </li>
 <li>
 Ownership: We take ownership, dive deep and solve problems.
 </li>
 <li>
 Win-win: We play to win, setting ourselves and our customers up for success.
 </li>
 <li>
 Growth: We stay curious, seek feedback, and continuously learn and grow.
 
 
 </li>
 </ul>
 
 Company Recognition
 
 
 
 <ul>
 <li>
 Honored as one of the 2025 Best Places to Work by Built In and
 
 
 </li>
 </ul>
 2024 Best Places to Work by Built In
 
 
 <ul>
 <li>
 Named one of the TIME Best Inventions of 2024
 </li>
 <li>
 Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
 </li>
 <li>
 Won the Dental Health category at the Digital Health Awards 2024
 </li>
 <li>
 and 2024 Best Places to Work by Built In
 </li>
 <li>
 Recognized as one of the Top Startups of 2023 by LinkedIn
 </li>
 <li>
 Named one of the 2023 World&rsquo;s Most Innovative Companies by Fast Company
 </li>
 <li>
 Included on the definitive 2022 Forbes AI 50
 </li>
 <li>
 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
 
 
 </li>
 </ul>
 
 EEOC
 
 
 
 
 Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
 
 
 
 
 If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 
 
 
</div>

Customer Support Engineer

VIION Technology (Viper Group)

Viper Group is looking for IT Support and Customer Service Engineer who will be responsible for handling day to day tasks related to Desktop, network and other office equipment troubleshooting and maintenance. Engineer will be handling the tasks on Viper's behalf at customer premises or its various offices.Duties and responsibilities:<ul><li>Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system, escalating complex problems, and contributing to a knowledge base. Strong problem-solving, communication, and customer service skills are essential for this role, as is a good understanding of operating systems, networking, and various hardware and software.</li><li>Engineer will be required to travel / commute to different offices or may be resident at single location.</li><li>Preferred experience: 1 year</li><li>Good speaking and writing skills in English</li></ul>Timings are from 8:30AM to 6:00PM Monday to Friday &amp; Saturday till 2:00PMJob Types: Full-time, Internship, FresherWork Location: In person

IT Support Engineer

Algo

<div>Job Position: L1 Support Engineer 
Location: DHA Phase 8, Lahore 
Working Hours: US Time Zone (Rotational on monthly basis) 
 
Job Responsibilities:
<ul>
<li>Ticketing Triage:</li>
</ul>
o Triage incoming email tickets by categorizing the issue type, product, urgency and required customer details.
<ul>
<li>Customer Interaction:</li>
</ul>
o Provide prompt and courteous responses to customer inquiries regarding software functionality, troubleshooting, and general information based on support documentation.
<ul>
<li>Issue Resolution:</li>
</ul>
o Diagnose and resolve basic software issues and user errors following established procedures.

o Escalate complex issues to higher-level support or relevant departments as needed.

o Knowledge of SQL and Python is mandatory for this role.
<ul>
<li>Knowledge Management:</li>
</ul>
o Utilize and maintain up-to-date knowledge of the company's SaaS products and support documentation.

o Update and document customer interactions, issues, and resolutions in the support ticketing system.

o Provide weekly reporting highlighting outstanding tickets by solution, urgency and type.
<ul>
<li>Performance Monitoring:</li>
</ul>
o Meet or exceed performance metrics, including response times, resolution times, and customer satisfaction scores.

o Participate in regular training and development sessions to enhance support skills and product knowledge.
<ul>
<li>Team Collaboration:</li>
</ul>
o Collaborate with team members and other departments to improve support processes and customer experience.

o Provide feedback on common issues or trends to help improve the software and support strategies. 

Qualifications Needed:
<ul>
<li>Education:</li>
</ul>
o Associate&rsquo;s CS degree or higher in a related field preferred.
<ul>
<li>Experience:</li>
</ul>
o Previous experience in technical support of 2-3 years, especially in a SQL &amp; Python environment.
<ul>
<li>Skills:</li>
</ul>
o Strong communication skills, both written and verbal.

o Basic troubleshooting skills and the ability to learn new software quickly.

o Proficiency in using support ticketing systems and CRM tools.

o Excellent problem-solving abilities and a customer-focused mindset.
<ul>
<li>Attributes:</li>
</ul>
o Patient, empathetic, and able to handle customer inquiries with professionalism.

o Ability to work independently and as part of a team in a fast-paced environment.

o Strong organizational skills and attention to detail. 
<ul><li>The excellent English communication skills are required to communicate with the US team members.</li></ul></div>

L1 Support Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Actively listen to customer concerns and ask clarifying questions.</li><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Support Engineer L-1

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Customer Success Engineer

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Explore 1222+ Customer support engineer in Lahore this November. Find roles across top companies and apply now to boost your career.

1222 customer support engineer jobs IN Lahore

Customer Support Engineer

IT Support Engineer

L1 Support Engineer

Support Engineer L-1

Technical Support Engineer

Customer Success Engineer

Technical Support Engineer