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customer support

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Support Specialist

Manpower Egypt

<div>
 Key Responsibilities
 
 &bull; Respond to customer inquiries via phone, email in a professional and timely manner. &bull; Handle customer complaints and provide appropriate solutions according to company policies. &bull; Provide information about products, services, and company policies. &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved. &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 Requirements
 
 &bull; Bachelor&rsquo;s degree in any field. &bull; Minimum 1 year of experience in a call center environment. &bull; Excellent level of English (spoken and written). &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
</div>

Customer Support Representative

ETISAL International Group

<div>
 We&rsquo;re hiring Customer Service agent - Fluent English speakers (Support Dubai)
 
 
 &squf;️ Online interview
 
 &squf;️ Net Salary: 17,000 EGP
 
 &squf;️Rotational shifts &amp; 2 Days off
 
 &squf;️ Fully paid training&nbsp;
 
 &squf;️ Social &amp; Medical insurance
 
 
 Location: Abbassya, Cairo, Egypt
 
 
 Requirements:
 
 &squf;️ Graduated from faculty of Commerce Law Arts or any related fields
 
 &squf;️ English Level B2 - C1
</div>

English Customer support (Voice &Chat)

Jobs Hub

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an English Customer Support Agent (Voice &amp; Chat) located in El Abasia El Qeblia. In this role, you will handle customer inquiries via voice and chat support channels, provide accurate and timely information to resolve issues, ensure customer satisfaction by addressing their needs, manage customer accounts, and provide basic troubleshooting support to resolve technical issues. You will also document customer interactions and follow up as required to ensure a seamless customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service practices to deliver excellent experiences.
 </li>
 <li>
 Strong Customer Satisfaction and Troubleshooting skills to address and resolve customer concerns effectively.
 </li>
 <li>
 Excellent Communication skills, both verbal and written, in English to handle customer interactions via voice and chat channels.
 </li>
 <li>
 Ability to work efficiently in a fast-paced, team-oriented environment.
 </li>
 <li>
 Previous experience in a customer service role and knowledge of CRM tools is advantageous.
 </li>
 </ul>
</div>

English_Customer Support Agent (Voice &Chat)

<div>
 
 Company Description
 
 
 
 ETISAL International Group, a renowned Business Process Outsourcing (BPO) company, is dedicated to delivering high-value, customized solutions to global clients. With expertise in understanding and addressing unique business needs, the company focuses on helping organizations optimize operations and better serve their customers. Leveraging a deep appreciation of cultural diversity and industry best practices, ETISAL International ensures top-notch quality and innovative services. By prioritizing transparency, flexibility, integrity, and passion, the company consistently exceeds client expectations. ETISAL is committed to enhancing management processes, human capital, and operational standards to lead in the BPO industry.
 
 
 
 Role Description
 
 
 
 We are seeking a Monolingual Customer Support Representative (English Speaker) for an on-site, full-time role located in Cairo, Egypt. The representative will provide exceptional customer service, respond to client inquiries, resolve issues, and ensure all customer interactions are handled professionally. The role involves troubleshooting customer concerns and ensuring customer satisfaction while maintaining a high standard of communication and client support. Team collaboration and customer focus are at the core of this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service methodologies
 </li>
 <li>
 Strong skills in ensuring Customer Satisfaction and handling client needs
 </li>
 <li>
 Excellent Communication skills, both verbal and written
 </li>
 <li>
 Proven abilities in Troubleshooting and problem-solving
 </li>
 <li>
 Ability to adapt swiftly and provide accurate, timely resolutions
 </li>
 <li>
 Positive attitude, proactive approach, and ability to work collaboratively in a team
 </li>
 <li>
 Experience in a customer-facing or call center role is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree is a plus but not mandatory
 </li>
 </ul>
</div>

Monolingual Customer Support Representative (English Speaker)

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Customer Support Representative.

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Customer Support Representative.

Customer Support Representative

English Customer support (Voice &Chat)

English_Customer Support Agent (Voice &Chat)

Monolingual Customer Support Representative (English Speaker)