customer support executive Jobs in Karachi

customer support executive

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customer service representative Jobs in Karachi

customer service representative

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customer support representative Jobs in Karachi

customer support representative

customer support representative german speaker

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves customer dealing in the German language. You will be the first point of contact for customers, ensuring their questions are answered, concerns are resolved and they feel supported at every step of their journey. Seeking a proactive and customer-focused representative who is passionate about helping customers and creating positive experiencesKeywordsCommunication, German skills, time management, CRM, active listening, customer satisfaction, product knowledge, problem solvingLocationClifton, Karachi (Do Talwar)TimingsNoon to 9 pmTypeFull-time from the officeReporting lineTeam lead or Account ManagerKey ResponsibilitiesCustomer Return Management<ul><li>Process customer returns efficiently while ensuring accuracy and timely resolution</li><li>Handle return requests, exchange cases and refund coordination</li><li>Address customer concerns related to orders, products and deliveries</li></ul>Customer Query Handling<ul><li>Respond to customer emails and assigned support tickets promptly</li><li>Resolve inquiries related to orders, returns, product details and delivery issues</li><li>Ensure clear, professional and customer-friendly communication at all times</li></ul>Order Tracking &amp; Fulfillment Coordination<ul><li>Respond to customer concerns professionally and promptly</li><li>Resolve complaints efficiently while maintaining a positive customer experience</li><li>Proactively identify potential challenges and address them before they escalate</li></ul>Internal &amp; Cross-Team Collaboration<ul><li>Work proactively with the customer service team to ensure smooth issue resolution</li><li>Coordinate with the warehouse team regarding missing inventory or dispatch discrepancies</li><li>Escalate complex cases when necessary and ensure timely follow-up</li></ul>System &amp; Portal Management<ul><li>Manage and update customer records across platforms such as CRM, Shopify and Freshdesk</li><li>Maintain accurate documentation of customer interactions and case updates</li><li>Ensure proper ticket categorization and tracking for reporting purposes</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with MS Office &amp; Google Business Suite</li><li>Proven experience in handling CRM/ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor&rsquo;s degree</li><li>Fluent German &amp; English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (German Speaker)

NEOMUN

Location: Clifton , Karachi Job Type: Full-TimeRole Overview: We are looking for a highly organized and proactive German-speaking specialist to support senior management. The ideal candidate must be fluent in German and confident in handling communication, scheduling, and coordination tasks efficiently. This role requires strong attention to detail, responsiveness, and the ability to multitask under pressure.Key Responsibilities:<ul><li>Manage and respond to emails, calls, and messages in German and English</li><li>Coordinate meetings, calendars, and appointments</li><li>Act as a communication bridge between internal teams and German-speaking clients/partners</li><li>Prepare documents, reports, and presentations</li><li>Handle follow-ups, reminders, and daily administrative tasks</li><li>Maintain records, files, and confidential information</li><li>Assist in travel arrangements and event coordination when required</li></ul>Requirements:<ul><li>Fluency in German (spoken and written) is mandatory</li><li>Good command of English</li><li>Proven experience as an Executive Assistant / Administrative Role preferred</li><li>Strong communication and organizational skills</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in MS Office (Word, Excel, PowerPoint)</li></ul>What We&rsquo;re Looking For: Someone reliable, responsive, and detail-oriented who can take ownership of tasks and ensure smooth day-to-day operations.Work Location: In person

German-Speaking Specialist (Female)

RICC

Job Description: We are looking for a motivated and qualified German language teacher to join our institute in Karachi. The candidate should be able to teach students at beginner to intermediate/advanced levels and create an engaging learning environment.Key Responsibilities:<ul><li>Teach German (A1 to B2/C1 levels)</li><li>Plan and deliver interactive lessons</li><li>Improve students&rsquo; speaking, listening, reading, and writing skills</li><li>Conduct tests and evaluate student progress</li><li>Prepare students for exams (Goethe or equivalent)</li></ul>Requirements:<ul><li>German proficiency (Minimum B1/B2; C1 preferred)</li><li>Prior teaching experience is a plus (fresh candidates can apply)</li><li>Strong communication and classroom management skills</li><li>Passion for teaching</li></ul>Preferred:<ul><li>Certification from Goethe-Institute or equivalent</li><li>Experience with online teaching tools</li></ul>Salary: Market competitive / NegotiableLocation Preference: Candidates based in Karachi will be preferredJob Type: Part-timeExpected hours: 5 &ndash; 7 per weekApplication Question(s):<ul><li>Are you available for Online Classes ? Reply in Yes or No</li><li>Where do you live?</li><li>Please rate yourself in German out of 10</li></ul>Work Location: In person

German Language Teacher

Role OverviewWe are seeking a highly organized and proactive Group Secretary to provide dedicated administrative and coordination support to two Partners. The ideal candidate is exceptionally responsive and confident in managing communications across phone, email, and WhatsApp, ensuring timely follow-ups, smooth scheduling, and efficient office support.This role requires strong multitasking ability, attention to detail, and professional communication skills. Fluency in German is mandatory, as the role will involve communication with German-speaking clients and stakeholders.Key Responsibilities: Executive &amp; Communication Support<ul><li>Act as the primary point of contact for calls, emails, and WhatsApp communications on behalf of the Partners.</li><li>Ensure prompt and professional responses across all communication channels.</li><li>Track, prioritize, and follow up on pending queries, commitments, and action items.</li><li>Draft, proofread, and manage routine correspondence and official communications.</li><li>Maintain organized communication records when required.</li></ul>Meeting &amp; Calendar Management<ul><li>Manage and coordinate calendars for the Partners.</li><li>Schedule and organize internal and external meetings.</li><li>Send reminders and ensure all meeting logistics are arranged in advance.</li><li>Prepare meeting agendas, briefs, and notes when required.</li><li>Anticipate scheduling conflicts and resolve overlaps proactively.</li></ul>Travel &amp; Itinerary Management<ul><li>Coordinate domestic and international travel arrangements.</li><li>Manage flight bookings, hotel reservations, visa documentation, and itineraries.</li><li>Monitor travel schedules and provide updates in case of changes.</li><li>Maintain organized travel and expense records.</li></ul>Research &amp; Administrative Support<ul><li>Conduct online research and prepare structured summaries when required.</li><li>Compile contact lists, briefing documents, and market information reports.</li></ul>Follow-Up &amp; Coordination<ul><li>Maintain a follow-up tracker to ensure timely completion of tasks.</li><li>Coordinate with internal teams and external stakeholders for updates.</li><li>Escalate urgent matters when necessary and ensure closure of pending items.</li></ul>Accounts &amp; Financial Coordination Support<ul><li>Assist with basic accounts-related documentation and coordination.</li><li>Track invoices, expense submissions, and payment schedules.</li><li>Coordinate with the finance team for approvals and reconciliations.</li><li>Maintain organized financial and administrative records.</li></ul>Qualifications &amp; Requirements<ul><li>Master&rsquo;s degree or MBA preferred.</li><li>3&ndash;5 years of experience as a Secretary, Executive Assistant, or similar executive support role.</li><li>Fluency in German is mandatory.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li><li>Strong organizational, multitasking, and time-management abilities.</li><li>Ability to handle confidential information with professionalism and discretion.</li><li>Must be based in Karachi</li></ul>Preferred Traits<ul><li>Highly detail-oriented with strong follow-through.</li><li>Calm, professional, and composed under pressure.</li><li>Proactive problem-solver with strong anticipation skills.</li></ul>Work Location: In person

Group Secretary (German-Speaking) – Female

Rent Islamabad PVT LTD

Job Title: Sales / Customer Support Representative (CSR) &ndash; Online Quran Tuition (UK Students) Location: Work From Home Shift Timing: 3:00 PM &ndash; 11:00 PM (Pakistan Time)Excellent english communication skills RequiredJob Description: We are looking for a motivated and professional Sales / Customer Support Representative to join our Online Quran Tuition Academy serving students in the United Kingdom. This is a remote work-from-home position where you will communicate with parents and students, guide them about our Quran courses, and help convert inquiries into enrollments.Key Responsibilities:<ul><li>Respond to inquiries from UK-based parents and students via WhatsApp, phone, or chat</li><li>Explain Quran courses and schedules to potential students</li><li>Convert leads into paid enrollments</li><li>Provide customer support to existing students</li><li>Coordinate with Quran teachers regarding class scheduling</li><li>Maintain records of leads and student information</li></ul>Requirements:<ul><li>Good English communication skills (spoken and written)</li><li>Experience in sales or customer support is preferred</li><li>Basic computer skills (WhatsApp Web, Google Sheets, Zoom, etc.)</li><li>Reliable internet connection and quiet working environment</li><li>Ability to work evening shift 3 PM &ndash; 11 PM PKT</li></ul>Salary &amp; Benefits:<ul><li>Fixed salary + commission on enrollments</li><li>Work from home opportunity</li><li>Friendly and supportive team environment</li><li>Performance-based growth opportunities</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: Remote

Female ENGLISH Speaking Sales Cold Callers CSR's

HSK Digitronix Technologies

Job Position: Customer Support Representative (CSR)&ndash; Night Shift Job Type: Call-based jobCompany: Fortune Tech Industry: Vehicle Transportation &amp; Logistics (USA Market)Fortune Tech is hiring Customer Support Representative for our transportation services operations. We work across the US and coordinate vehicle transportation from one location to another.Job Responsibilities:<ul><li>Handle inbound and outbound calls with US clients and carriers</li><li>Coordinate vehicle transportation orders across the USA</li><li>Communicate with carriers, drivers, and customers on calls and messages</li><li>Provide customer support and shipment updates</li><li>Track pickups and deliveries</li><li>Handle daily dispatch and coordination activities</li></ul>Required Skills:<ul><li>Good English communication skills (spoken and written)</li><li>Comfortable working in a call-based environment</li></ul>Work Location: Gulshan-e-Iqbal , Block 3 , near Disco Bakery, KarachiWorking Hours (Ramadan Schedule):<ul><li>8:00 PM to 4:00 AM</li><li>(for females timings: 8:00 PM to 1:00 AM)</li></ul>Working hours <ul><li>6:00 PM to 3:00 AM</li><li>(for females timings : 6:00 PM to 1:00 AM)</li></ul>Salary Package:<ul><li>PKR 35,000 &ndash; 40,000 per month</li><li>Commission in USD Dollars</li><li>Daily hand-cash</li></ul>Important Notes:<ul><li>This is a call-based job.</li><li>We do not provide any conveyance / pick &amp; drop facility.</li><li>No conveyance will be provided for female candidates as well.</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>Do you have good english communication skills?</li><li>Are you able and willing to work in night shift from 6PM-3AM?</li><li>Can you manage your own conveyance to gulshan e iqbal block 3 ?</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer support representative

Gari Parts

URGENTLY HIRING &ndash; Female Customer Support / Calling Automotive Agent (Hybrid)Location: DHA Phase 2 Extension, Karachi Company: GariParts ExpressGariParts Pvt is looking for a Female Customer Support / Calling Agent to join our team. This is a hybrid role (3 days in-office + 3 days remote).Job Responsibilities:<ul><li>Make customer calls (payment reminders, service due calls)</li><li>Collect customer feedback</li><li>Handle customer complaints over phone</li><li>Book appointments</li><li>Basic data entry and Excel work</li></ul>Requirements:<ul><li>Good communication skills (Urdu + basic English)</li><li>Experience in customer support / call center / tele calling preferred</li><li>Basic computer knowledge (Excel, typing)</li><li>Responsible and organized</li></ul>Job Details:<ul><li>Salary: Rs. 30,000 per month (starting)</li><li>Job Type: Full-Time</li><li>Hybrid model (3 days office + 3 days remote)</li></ul>Customer Support Jobs Karachi | Female Calling Agent | Call Center Jobs | Telecalling Jobs | Customer Service Representative | Cold Calling | Appointment Booking | Hybrid Jobs KarachiApply Now:Career@gariparts.com 0335-4274060Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: Hybrid remote in Karachi Defence Housing Society

Female Customer Support / Calling Agent (Hybrid)

Explore 551+ Customer support representative german speaker in Karachi this April. Find roles across top companies and apply now to boost your career.