remotely freelance game translator (english/arabic to turkish)

(hebrew & english) customer support consultant, hospitality (remote)

corporate communications manager, türkiye

remotely freelance game translator (english/arabic to turkish) Jobs in Turkey

(hebrew & english) customer support consultant, hospitality (remote) Jobs in Turkey

account executive, edt istanbul Jobs in Turkey

account executive, edt istanbul

brand marketing lead, türkiye Jobs in Turkey

brand marketing lead, türkiye

corporate communications manager, türkiye Jobs in Turkey

customer support representative with turkish crypto platform chat email

Delivery Hero

<div><b>Company Description</b><p><br>
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><p></p><b><br>
Job Description</b><p><br>
We are hiring a GM of Q-Commerce for our operations in Turkey. This is a pivotal leadership role responsible for defining and executing the strategic vision, operational efficiency, and commercial growth of our Quick Commerce offerings, including Dmart and local shop marketplaces. Based in Istanbul, this leader will drive market leadership and profitability, manage significant P&amp;L responsibilities, and cultivate a high-performing organization dedicated to maximizing customer experience and market share in the rapidly evolving Turkish Q-Commerce landscape.</p><p>
Key Responsibilities</p><p>
Strategic &amp; Financial Leadership</p><ul><li><p>
Develop and implement strategic plans to aggressively drive the growth, profitability, and market leadership of our Dmart dark stores and local shop marketplaces across Turkey.</p></li><li><p>
Financial Management: Drive revenue growth, optimize margins, and enhance profitability through effective cost management, forecasting, and rigorous data-driven decision-making.</p></li><li><p>
Business Development: Identify, prioritize, and pursue opportunities for strategic business expansion, new service introductions, and growth within the Turkish Quick Commerce segment.</p></li></ul><p>
Operational &amp; Commercial Excellence</p><ul><li><p>
Operational Oversight: Oversee the daily operations of Dmart and local shop platforms, ensuring the smooth, efficient operation of dark stores, optimal inventory management, and fulfillment processes.</p></li><li><p>
Customer Experience: Establish and promote a proactive, customer-centric mindset across all business activities, analyzing customer feedback to continuously improve service quality, reliability, and the overall customer experience.</p></li><li><p>
Compliance and Risk: Ensure strict adherence to all local Turkish regulations, data management protocols, and corporate policies. Proactively identify and mitigate potential operational or business risks to safeguard continuity.</p></li></ul><p>
Team Management &amp; Cross-Functional Collaboration</p><ul><li><p>
Team Leadership: Build, mentor, and lead a high-performing team of managers and employees across critical functions, including Sales, Vendor Growth, Category Management, and Operations.</p></li><li><p>
Cross-Functional Alignment: Work closely with regional and global teams, as well as key internal partners (Product, Logistics, Marketing, Finance), to align local strategies and create necessary synergies for execution.</p></li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
Experience: Minimum 8+ years of progressive experience in a strategic leadership role, preferably within the Quick Commerce (Q-Commerce), high-growth e-commerce, or fast-paced retail sector, with previous P&amp;L ownership.</li><li><p>
Education: University degree (Bachelor's or equivalent) in Commerce, Marketing, Business Administration, or a related field.</p></li><li><p>
Strategic Acumen: Demonstrated ability to develop and implement complex strategic plans and translate them into measurable, high-impact operational results.</p></li><li><p>
Communication Skills: Excellent written and verbal communication skills, capable of influencing senior stakeholders and motivating large teams.</p></li><li><p>
Language: Fluent English (both spoken and written) is mandatory.</p></li><li><p>
Technical Proficiency: Proficient user of Google Suite (or MS Office suite, depends on what is being used in TR) and relevant data analysis tools.</p></li></ul><b><br>
Additional Information</b><br>
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks.<br>
<li>
</li></ul><p>Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</p><div></div><p>
At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. <b>Learn more about our Leadership Principles </b><b>here</b><b>.</b></p><p>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</p></div><p></p>

GM - Quick Commerce

Pearson

<div><p>Geo Advanced Role specialist for T&uuml;rkiye:
</p><p>The Advanced Specialist, Geo Marketing will lead the development and execution of market-focused initiatives across the PTE and Institutional in T&uuml;rkiye. The role serves as the local marketing lead, translating regional strategies into market-relevant actions that strengthen customer engagement, support business growth, and enhance channel performance.
</p><p>This position requires strong commercial and marketing acumen, the ability to influence cross-functional stakeholders, and a deep understanding of market dynamics. This is a regional role that will work closely with sales, Channel Management and Global marketing teams Marketing to identify opportunities, develop account and market plans, and drive execution of initiatives.
</p><p>The position does not have direct people management responsibility but is expected to provide leadership and coordination across multiple stakeholders and projects within the Turkish market.
</p><p><b>Key Responsibilities
</b></p><ul><li><p>Serve as the primary marketing contact for T&uuml;rkiye across regional and local stakeholders.
</p></li><li><p>Execute local brand and marketing initiatives that strengthen awareness and understanding of Pearson's value proposition.
</p></li><li><p>Ensure consistent execution of brand guidelines across all customer-facing activities and materials.
</p></li><li><p>Lead the localization and adaptation of global and regional marketing collateral for the Turkish market.
</p></li><li><p>Coordinate market-facing communications, thought leadership opportunities, and customer engagement activities.
</p></li><li><p>Support market presence through conferences, industry events, institutional forums, and partner activities.
</p></li><li><p>Support sales and channel teams through the execution of market activation initiatives that generate customer engagement and business opportunities.
</p></li><li><p>Develop and execute segment-specific marketing activities aligned to PTE and Institutional.
</p></li><li><p>Partner with sales teams to prioritize opportunities, support customer journeys, and strengthen conversion efforts.
</p></li><li><p>Support and collaborate with strategic distributors to implement local marketing and customer engagement plans.
</p></li></ul><p><b>Required
</b></p><ul><li><p>Bachelor's degree in Marketing, Business, Economics, or a related field.
</p></li><li><p>4&ndash;7 years of experience in marketing, trade marketing, market development, customer marketing, channel marketing, or a similar commercial role.
</p></li><li><p>Experience working with distributors, institutional customers, or channel partners.
</p></li><li><p>Strong analytical and business planning capabilities.
</p></li><li><p>Demonstrated ability to manage multiple stakeholders and influence across functions.
</p></li><li><p>Strong communication, presentation, and project management skills.
</p></li><li><p>Fluency in Turkish and English.
</p></li></ul><p><b>Preferred
</b></p><ul><li><p>Experience leading market-level initiatives within an international organization.
</p></li><li><p>Experience supporting account planning and business growth strategies.
</p></li><li><p>Knowledge of the Turkish education, assessment, learning, or institutional landscape (if applicable).
</p></li><li><p>Experience working in matrix organizations with regional and global stakeholders.
</p></li></ul><p><b>Who we are:
</b></p><p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
</p><p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
</p><p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
</p><p><b>Job: </b>Marketing
</p><p><b>Job Family: </b>GO_TO_MARKET
</p><p><b>Organization: </b>Corporate Marketing &amp; Communications
</p><p><b>Schedule: </b>FULL_TIME
</p><p><b>Workplace Type: </b>Remote
</p><p><b>Req ID: </b>24582</p></div>

Advanced Specialist, Geo Marketing

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

ITproposal

<div>
 <strong>
  About The Job Backfill Tech Support
  <br/>
  <br/>
 </strong>
 Backfill IT Tech Support
 <br/>
 <br/>
 Location: &Scedil;i&scedil;li, Istanbul, Turkey &ndash; 100% On-site
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 Type: Freelance / Contract, Backfill
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 <br/>
 Rate: 500 Turkish Lira per hour
 <br/>
 <br/>
 Benefits:300 Turkish Lira food allowance per day worked + travel allowance paid
 <br/>
 <br/>
 <ul>
  <li>
   Role Overview
   <br/>
   <br/>
  </li>
 </ul>
 You'll act as a backfill for our internal IT team in &Scedil;i&scedil;li, covering gaps during leave, peak workload, and project cutovers. The role is hands-on, user-facing, and focused on keeping staff productive with minimal downtime. You'll be the first point of contact for most IT issues and work closely with our 2nd/3rd line engineers for escalations.
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 <ul>
  <li>
   Key Responsibilities
   <br/>
   <br/>
  </li>
 </ul>
 End-User Support
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 <br/>
 <ul>
  <li>
   Respond to tickets, calls, and walk-ins for hardware, software, and network issues
  </li>
  <li>
   Troubleshoot Windows 10/11 desktops, laptops, and peripherals on-site
  </li>
  <li>
   Support Microsoft 365 apps: Outlook, Teams, OneDrive, SharePoint, Excel, Word
  </li>
  <li>
   Perform password resets, MFA setup, and account unlocks in Active Directory/Azure AD
  </li>
  <li>
   Configure and troubleshoot printers, scanners, video conferencing equipment
   <br/>
   <br/>
  </li>
 </ul>
 Systems &amp; Infrastructure
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 <ul>
  <li>
   Image and deploy new devices using MDT/Intune/Autopilot
  </li>
  <li>
   Basic network troubleshooting: Wi-Fi, LAN, VPN connectivity, DNS, DHCP
  </li>
  <li>
   Install and configure business apps, drivers, and security patches
  </li>
  <li>
   Maintain asset register and ensure devices are tagged and tracked
  </li>
  <li>
   Follow change management and ITIL-based incident management processes
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Process
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 <br/>
 <ul>
  <li>
   Log all interactions in ServiceNow/Zendesk with clear notes and resolution steps
  </li>
  <li>
   Create and update KB articles for common issues
  </li>
  <li>
   Escalate complex issues to L2/L3 with proper handover documentation
  </li>
  <li>
   Participate in handover meetings at shift start/end
  </li>
  <li>
   Required Skills &amp; Experience
  </li>
  <li>
   2-4 years in IT Helpdesk, Desktop Support, or similar role
  </li>
  <li>
   Strong troubleshooting of Windows OS, hardware, and MS 365
  </li>
  <li>
   Working knowledge of Active Directory, Azure AD, Group Policy basics
  </li>
  <li>
   Understanding of TCP/IP, DNS, DHCP, VPN concepts
  </li>
  <li>
   Experience with ticketing systems and remote support tools like TeamViewer, AnyDesk, RDP
  </li>
  <li>
   Professional English and local language - for documentation, communication and vendor calls
  </li>
  <li>
   Customer-focused mindset with patience for non-technical users
  </li>
  <li>
   Nice to Have
  </li>
  <li>
   ITIL Foundation certification
  </li>
  <li>
   Experience with Intune, Autopilot, SCCM
  </li>
  <li>
   Basic Linux/macOS support
  </li>
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   Experience in a multi-national or fast-paced environment
  </li>
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   Schedule &amp; Coverage
  </li>
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   Work is scheduled as and when needed
  </li>
  <li>
   Shifts are confirmed in advance
  </li>
  <li>
   No remote work &ndash; all support is on-site in &Scedil;i&scedil;li due to data security requirements
  </li>
  <li>
   You will receive your schedule in advance unless there is a need or an emergency
  </li>
 </ul>
</div>


Backfill Tech Support

Avaya

<div><div><div><div><h2 class="jobSectionHeader"><b>About Avaya</b></h2>
</div><div><p>
Avaya is an enterprise software leader that helps the world&rsquo;s largest organizations and government agencies forge unbreakable connections.</p>
<p>
The Avaya Infinity&trade; platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.</p>
<p>
We believe success is built through strong connections &ndash; with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.</p>
<p>
Learn more at https://www.avaya.com
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2>
</div><div><p><b>
Avaya </b>has shifted the global enterprise customer experience (CX) landscape toward a unified, AI-driven, and open cloud architecture. We are seeking a highly accomplished <b>Solution Engineer</b> to be a primary technical driver in accelerating our Infinity platform adoption&mdash;focused on CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.</p><br>
<p></p>
<p>
This role is for a strategic technologist and storyteller who can translate complex, multi-modal capabilities into tangible business outcomes. While foundational knowledge of legacy communications platforms is beneficial, success in this role is fundamentally tied to demonstrating expertise and driving adoption of our modern, open, and cloud-based CX solutions.</p><br>
<p></p>
<p><b>
Key Responsibilities</b></p><br>
<p></p>
<p>
The successful candidate will spend approximately 80% of their time focused on the strategic CCaaS, AI, and Orchestration portfolio, and 20% on migration strategies from legacy environments.</p><br>
<p></p>
<p><b>
Solution Architecture &amp; Desig</b>n (CCaaS/Omnichannel): Lead the technical discovery and design of complex, large-scale CCaaS solutions, ensuring seamless integration of voice and digital channels (chat, email, social, messaging).</p><br>
<p></p>
<p><b>
AI Integration &amp; Orchestration</b>: Architect and present solutions utilizing embedded and third-party AI/ML services for conversational AI, real-time agent assist, sentiment analysis, and intelligent workflow orchestration across the customer journey.</p><br>
<p></p>
<p><b>
Demonstration &amp; Proof of Value</b>: Create, customize, and deliver compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).</p><br>
<p></p>
<p><b>
Technical Expertise &amp; Advocacy</b>: Act as the trusted technical advisor to the sales team and customer executives, guiding discussions on security, compliance, API integration , cloud architecture, and total cost of ownership (TCO) for modern cloud CX solutions.</p><br>
<p></p>
<p><b>
Competitive Strategy</b>: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya&rsquo;s differentiation.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2>
</div><div><p><b>
Required Core Competencies &amp; Skills</b></p><br>
<p></p>
<p><b>
Experience</b>: Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role, with<b> 5+ years of CCaaS/SaaS/Cloud contact center experience </b>(Genesys, NICE, 8x8, Five9, Talkdesk, Calabrio, etc)</p><br>
<p></p>
<p><b>
CCaaS Architecture</b>: Deep, hands-on experience designing and presenting modern cloud contact center reference architectures, including knowledge of microservices, global multi-region deployments, and consumption models.</p><br>
<p></p>
<p><b>
AI/Intelligent Automation</b>: Proven ability to articulate the value of AI in CX (e.g., self-service containment, agent augmentation, journey analysis) and experience integrating conversational AI solutions (bots, NLP).</p><br>
<p></p>
<p><b>
Omnichannel Journey Desig</b>n: Expertise in mapping and designing end-to-end customer journeys that leverage digital channels and maintain context across channels and systems.</p><br>
<p></p>
<p><b>
API/Integration Proficiency</b>: Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts, with the ability to discuss business application integrations (Salesforce, ServiceNow, etc.) with technical teams.</p><br>
<p></p>
<p><b>
Orchestration/Workflow</b>: Practical knowledge of building and demonstrating sophisticated, data-driven workflows using orchestration tools or low-code/no-code platforms.</p><br>
<p></p>
<p><b>
Executive Presence</b>: Exceptional communication, presentation, and whiteboarding skills, with the ability to simplify complex technical concepts for C-level audiences.</p><br>
<p></p>
<p><b>
Languages</b>: Local languages and English are required</p><br>
<p></p>
<p><b>
Desired Differentiators</b></p><br>
<p></p>
<p><b>
Traditional Avaya Stack Knowledge</b>: Practical experience or strong familiarity with heritage Avaya on-premise portfolio, including Avaya Aura (CM, SM, SMGR), Elite, and relevant applications. This knowledge is valuable for advising customers on strategic, phased migration paths to the cloud.</p><br>
<p></p>
<p><b>
Scripting/Development</b>: Basic familiarity with scripting languages (e.g., JavaScript, Python) or development environments to rapidly prototype and demonstrate integration capabilities.</p><br>
<p></p>
<p><b>
Certifications</b>: Relevant cloud certifications (e.g., AWS, Azure) or specialized CCaaS vendor certifications.</p><br>
<p></p>
<p><b>
Travel Requirements</b> : Willingness to travel to support business as required.</p><p><br>
<b>
Please note</b>: This postion is based in TURKEY and can be worked remotely from home within Turkey. No virtual elsewhere or sponsorship is available for this position.</p><br>
<p></p>
<p>
#LI-CM1</p>
<p>
#LI-Remote</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience</b></h2>
</div><div><div>5 - 8 Years of Experience</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education</b></h2>
</div><div><div>Bachelor degree or equivalent experience in Computer Science or Electrical Engineering</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Certifications</b></h2>
</div><div><div>Must maintain all relevant certifications</div><div>
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Footer</b></h2></div><p></p><div><br>
<p>
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.</p></div></div></div></div>

CX Sales Engineer | Turkey | Virtual

MNG Airlines

<div>
 <p>
  <strong>
   Education and experience requirements for applicants:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a relevant field,
  </li>
  <li>
   Basic knowledge of computer use and Ms Office programs,
  </li>
  <li>
   Knowledge of physical and electronic document/archive standards, related regulations and documentation management process,
  </li>
  <li>
   Well-organized, detail-oriented, and with a high level of confidentiality awareness,
  </li>
  <li>
   To be successful in human relations and to be prone to teamwork,
  </li>
  <li>
   Preferably basic awareness of KVKK (Turkish Data Protection Law) (GDPR), information security, or quality management systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsible:
  </strong>
 </p>
 <ul>
  <li>
   Report any issues deficiencies identified in the archiving disposal processes to the Documentation and Archive Manager.
  </li>
  <li>
   Record, classify, file and archive incoming and outgoing documents,
  </li>
  <li>
   Support the execution of corporate correspondence processes in electronic environments,
  </li>
  <li>
   Provide operational support for the implementation and integration digital signature processes,
  </li>
  <li>
   Provide operational support for the development and implementation of DLP (data loss prevention) software,
  </li>
  <li>
   Support the implementation of policies and procedures related to the protection and processing of personal data,
  </li>
  <li>
   Assist in preparation the information and documents requested during audits, internal controls, and reviews,
  </li>
  <li>
   Execute document revision, publication, distribution and withdrawal processes in line with applicable procedures and departmental instructions,
  </li>
  <li>
   Perform the tasks assigned by senior management and the Documentation and Archive Manager, ensuring compliance with legislation and company procedures.
  </li>
 </ul>
 <p>
 </p>
</div>


Documentation and Archive Officer

Cytiva

<div><div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div><p><b>
Bring more to life.</b></p><p></p><p>
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?</p><p></p><p>
At Cytiva, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.</p><p></p><p>
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.</p><p></p><p>
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.</p><p></p><p>
At Cytiva you will be able to continuously improve yourself and us &ndash; working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.</p><p></p><p>
Learn about the Danaher Business System which makes everything possible.</p><p></p><p>
The <b>Field Service Engineer (f/d/m) </b>is responsible for:</p><ul><li><p>
Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.</p></li><li><p>
Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system.</p></li><li><p>
Responds to customer support calls within an assigned territory.</p></li></ul><p></p><p>
This position reports to the Zone Service Manager and will be fully remote.</p><p></p><p><b>
What you will do:</b></p><ul><li><p>
Proactive appointment planning for service visits with support from customer care team.</p></li><li><p>
Installation, preventative maintenance and repair of our standard research and process systems as well as customized process systems.</p></li><li><p>
Performance of qualification and requalification of Cytiva equipment in GMP environment.</p></li></ul><p></p><p><b>
Who you are:</b></p><ul><li><p>
Bachelor or Engineer degree in mechanical/electronical engineering, biomedical engineering or mechatronics or adjacent field.</p></li></ul><ul><li><p>
Fluent in Turkish and English language, other European language or arabic skills will be a plus.</p></li><li><p>
High interest for technique and analytical skills, problem solving mindset</p></li></ul><p></p><p><b>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:</b></p><ul><li><p>
Willingness for regular travel (Turkey &amp; International) incl. regular overnight stays</p></li><li><p>
Valid driving licence B.</p></li><li><p>
Ability to lift, move or carry equipment up to 25 kg.</p></li></ul><p></p><p><b>
It would be a plus if you also possess previous experience in:</b></p><ul><li><p>
Chromatography techniques.</p></li><li><p>
Bio-reactors.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.</p><p></p><p>
For more information, visit www.danaher.com.</p></div>

Field Service Engineer - Biotechnology

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