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customer service call center agent Jobs in Sharjah

customer service call center agent

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it support (healthcare background) Jobs in Sharjah

it support (healthcare background)

customer support specialist fast paced empathetic help

TALENTMATE

A recruitment and staffing agency in Sharjah is hiring a Customer Support Representative. The ideal candidate will excel in communication, have a strong problem-solving aptitude, and address customer inquiries effectively. This full-time position focuses on maintaining positive customer experiences and requires availability for varied shifts. Join to contribute to a dynamic team focused on customer satisfaction.

Customer Support Specialist - Fast-Paced, Empathetic Help

Ebn Hayan Health Care

About Us: EBN HAYAN Medical Center is a well-established and trusted healthcare provider located in the heart of Sharjah. We are committed to delivering high-quality, patient-centered medical care. Our facility is equipped with modern medical technologies and staffed by a team of experienced professionals.Job Description:Ebn Hayan Healthcare is seeking a qualified and customer-oriented Call Center Agent to join our healthcare team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting patients with inquiries, and providing exceptional service that reflects our commitment to quality healthcare. Candidates should have at least a high school diploma a bachelor&rsquo;s degree is a plus, 1-2 years of experience in a call center or customer service role preferably in the healthcare sector and possess excellent communication and interpersonal skills. Proficiency in computer use and familiarity with healthcare or CRM systems are highly desirable. Fluency in English and Arabic is preferred, and flexibility to work in shifts, including weekends or holidays, is required. The successful candidate will be empathetic, detail oriented, and capable of working under pressure in a fast-paced environment.Responsibilities include:&middot; Taking customer calls and providing accurate, satisfactory answers to inquiries and concerns&middot; De-escalating situations involving dissatisfied patients and offering patient, supportive assistance&middot; Calling clients to inform them about new services, updates, or healthcare policies&middot; Guiding callers through troubleshooting, website navigation, or service usage&middot; Reviewing patient accounts and providing updates on billing, insurance, appointments, and more&middot; Collaborating with colleagues to improve the overall patient experience&middot; Assisting in the training of new team members on service standards and policiesLanguage: Fluent in Arabic and English Job Type: Full-time

Call Center Agent

Pet Doctor Center

We are seeking a friendly, organized, and customer-oriented Veterinary Receptionist to join our team . As a Veterinary Receptionist, you will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support in a fast-paced veterinary clinic or hospital environment. Your role will involve greeting clients, scheduling appointments, managing phone calls, handling financial transactions, and maintaining accurate records. The ideal candidate should possess excellent communication skills, strong organizational abilities, and a genuine passion for providing a positive experience for both clients and their pets.Responsibilities:Welcome and greet clients and visitors in a friendly and professional manner, ensuring a positive and welcoming atmosphere in the clinic or hospital.Answer incoming phone calls promptly and efficiently, addressing client inquiries, scheduling appointments, and providing information about services and procedures.Manage appointment scheduling, ensuring proper coordination of veterinarians' schedules and client preferences, optimizing the flow of appointments, and minimizing wait times.Collect and record accurate client and patient information, including personal details, medical history, and insurance information, maintaining confidentiality and privacy at all times.Assist with the check-in and check-out process for clients and their pets, ensuring accurate completion of necessary paperwork and updating records accordingly.Process financial transactions, including fee collection, insurance claims, and billing, ensuring accuracy and adherence to clinic policies and procedures.Maintain an organized and efficient front desk area, including managing patient files, medical records, and administrative documents.Communicate effectively with veterinary staff, ensuring smooth coordination and flow of information between reception and clinical areas.Provide general information and guidance to clients regarding clinic services, procedures, and requirements, demonstrating excellent knowledge and professionalism.Handle client concerns and complaints in a calm and empathetic manner, seeking appropriate solutions and escalating issues as necessary.Assist with inventory management, including ordering and stocking office and clinic supplies, ensuring availability of necessary resources.Coordinate with external service providers, such as laboratories and suppliers, to facilitate smooth operations and timely delivery of services.Maintain cleanliness and tidiness of the reception area, waiting room, and other public areas, ensuring a clean and comfortable environment for clients and their pets.Stay updated on veterinary industry trends, services, and products, and actively participate in training and development opportunities to enhance knowledge and skills.Qualifications:High school diploma or equivalent qualification required; additional certifications or courses in office administration or customer service is advantageous.Proven experience as a Receptionist or Customer Service Representative, preferably in a veterinary clinic, healthcare setting, or related field.Excellent communication skills, both verbal and written, with the ability to interact professionally and compassionately with clients and colleagues.Strong organizational abilities, including appointment scheduling, record-keeping, and multitasking in a fast-paced environment.Proficient computer skills, including working knowledge of electronic medical record (EMR) systems, scheduling software, and MS Office applications.Ability to handle financial transactions accurately, including fee collection, insurance claims, and billing procedures.Empathy and patience in dealing with clients and their pets, particularly in sensitive or stressful situations.Attention to detail and commitment to maintaining accurate and confidential client records and administrative documents.Professional demeanor and appearance, with excellent customer service and interpersonal skills.Ability to work effectively as part of a team, collaborating with veterinary staff and other receptionists.Fluency in English is required; knowledge of Arabic is advantageous.Must be eligible to work in the UAE.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Receptionist

Careernet

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are looking for a motivated
 
 Product Specialist
 
 to support clients in leveraging the platform effectively. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to manage client requests and platform configurations efficiently. This role involves understanding client requirements and executing platform tasks to ensure seamless adoption and satisfaction.
 
 
 
 
 
 
 Key Skills:
 
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
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 Prior experience in customer support or product specialist role, preferably in SaaS or software platforms.
 </li>
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 Strong understanding of software platforms, technical troubleshooting, and client engagement.
 </li>
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 Excellent communication skills with internal and external stakeholders.
 </li>
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 Ability to manage multiple tasks and prioritize effectively.
 </li>
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 Attention to detail and problem-solving mindset.
 </li>
 <li>
 Adaptability to a fast-paced environment and changing priorities.
 </li>
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 Proficiency in Bahasa language is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients, understanding their needs and translating them into actionable platform tasks.
 </li>
 <li>
 Configure the platform, including user accounts, permissions, workflows, automation rules, and custom reports.
 </li>
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 Execute tasks such as data migrations, customizations, and integrations on behalf of clients.
 </li>
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 Investigate, troubleshoot, and resolve client-reported issues in collaboration with internal teams.
 </li>
 <li>
 Provide regular updates to clients on task status, ensuring proactive and transparent communication.
 </li>
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 Maintain accurate documentation of client interactions, tasks executed, and issue resolutions.
 </li>
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 Provide training and guidance to clients for optimal platform usage.
 </li>
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 Identify opportunities for platform improvements based on client feedback and evolving business needs.
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 Collaborate closely with sales, customer success, and product teams to align platform capabilities with client requirements.
 </li>
 </ul>
</div>

Product Specialist

Star Gallery Mart

Job Title: Freelance SEO SpecialistLocation: Remote (Freelance)Experience Required: Minimum 3 YearsWebsite: stargallery.aeJob Overview:We are seeking a highly skilled Freelance SEO Specialist to take full ownership of the SEO strategy and performance for stargallery.ae, a fast-growing e-commerce platform in the UAE. The ideal candidate must go beyond traditional SEO practices and understand emerging search behaviors, including AIEO (AI Engine Optimization) and GEO (Generative Engine Optimization), to help the website rank across AI search engines, SGE, ChatGPT, Perplexity, and other generative platforms, especially within the UAE.The specialist will be responsible for all on-page, off-page, and technical SEO tasks and will support our team in connecting and validating all digital platforms to ensure Google fully understands and prioritizes our site.Key Responsibilities:On-Page &amp; Technical SEOAIEO &amp; GEO (AI Search Optimization)Off-Page SEO &amp; Authority BuildingContent Strategy &amp; OptimizationAnalytics, Tracking &amp; ReportingRequirements:Minimum 3 years of hands-on SEO experience, preferably in e-commerce.Strong understanding of traditional SEO + AIEO &amp; GEO strategies.Proficiency with SEO tools like Ahrefs, SEMrush, Screaming Frog, PageSpeed Insights, Search Console, GA4, etc.Knowledge of the UAE digital ecosystem and regional keyword trends.Ability to work independently and take full responsibility for website SEO growth.Strong analytical and research skills.Job Type: Contract Contract length: 6 months

Freelance SEO Specialist

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, SKM operates in 8+ countries and delivers innovative climate solutions to more than 30 global markets. Our growth is powered by our people, and we are committed to engineering excellence, innovation, and delivering superior customer value in everything we do.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a dynamic, growth-driven organization where your work directly shapes our most important asset: our team. We value proactive partnership, a strategic mindset, and a people-first approach. As a Talent Acquisition Specialist, you will play a pivotal role in scaling our workforce by attracting and selecting the top talent that drives our operational excellence and market leadership in the HVAC industry.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Talent Acquisition Specialist is responsible for managing the end-to-end recruitment lifecycle for a diverse range of roles within our industrial manufacturing environment. This role requires a strategic blend of sourcing expertise, a deep understanding of technical and engineering profiles, and a passion for connecting skilled professionals with rewarding careers. You will be a key business partner, building robust talent pipelines to support SKM's ambitious growth plans across the Gulf region and beyond.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 🔍 End-to-End Recruitment (Core Focus)
 
 
 
 
 
 <ul>
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 Manage the full-cycle recruitment process for critical roles across production, engineering, quality, supply chain, and corporate functions.
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 Develop compelling job descriptions that accurately reflect role requirements and showcase SKM as an employer of choice.
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 Conduct thorough screening and behavioral interviews, coordinate hiring manager interviews, and ensure a seamless, positive candidate experience.
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 Extend offers, negotiate terms, and manage the pre-employment and onboarding process.
 </li>
 </ul>
 
 
 
 
 
 📈 Sourcing &amp; Talent Pipeline Strategy
 
 
 
 
 
 <ul>
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 Proactively build and maintain a rich pipeline of passive and active candidates for both immediate and future hiring needs.
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 Utilize innovative sourcing channels, including LinkedIn Recruiter, industry-specific job boards, and professional networks within the HVAC and manufacturing sectors.
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 Develop and maintain strong relationships with technical colleges, engineering universities, and trade associations to tap into emerging talent.
 </li>
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 Represent SKM&rsquo;s employer brand at career fairs, industry events, and networking forums.
 </li>
 </ul>
 
 
 
 
 
 🤝 Business Partnership &amp; Collaboration
 
 
 
 
 
 <ul>
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 Partner closely with department heads and hiring managers to understand their team dynamics, technical skill gaps, and strategic objectives.
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 Provide expert market intelligence on salary benchmarks, talent availability, and industry recruitment trends.
 </li>
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 Advise hiring managers on effective interviewing techniques and selection strategies to ensure high-quality hires.
 </li>
 </ul>
 
 
 
 
 
 📊 Process Excellence &amp; Reporting
 
 
 
 
 
 <ul>
 <li>
 Maintain impeccable data integrity within our Applicant Tracking System (ATS).
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 Track, analyze, and report on key recruitment metrics (e.g., time-to-fill, cost-per-hire, quality of hire) to drive continuous process improvement.
 </li>
 <li>
 Continuously refine recruitment strategies to enhance efficiency, reduce time-to-hire, and improve candidate conversion rates.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 3-5 years of proven experience as a Talent Acquisition Specialist or Recruiter, with a strong preference for backgrounds in industrial manufacturing, engineering, or HVAC sectors.
 
 </li>
 <li>
 Demonstrable experience in recruiting for technical and skilled-trade positions (e.g., HVAC Engineers, Production Supervisors, Welders, CNC Machinists, Quality Controllers).
 </li>
 <li>
 Proficiency with Applicant Tracking Systems (ATS) and LinkedIn Recruiter is essential.
 </li>
 <li>
 Strong understanding of end-to-end recruitment best practices and employer branding principles.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills, with the ability to engage stakeholders at all levels.
 </li>
 <li>
 Self-motivated, results-oriented, and capable of managing multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 
 
 
 <ul>
 <li>
 Direct recruitment experience within the HVAC or heavy equipment manufacturing industry.
 </li>
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 Familiarity with the Gulf region labor market and recruitment regulations.
 </li>
 <li>
 Proficiency in languages such as Arabic, Hindi, or Urdu is a significant advantage.
 </li>
 </ul>
 
 
 
 
 
 Core Behaviors
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Business Partner:
 
 Understands business goals and translates them into effective hiring strategies.
 </li>
 <li>
 
 Proactive &amp; Driven:
 
 Takes initiative to build pipelines and anticipates future talent needs.
 </li>
 <li>
 
 Customer-Centric:
 
 Delivers an exceptional experience to both candidates and hiring managers.
 </li>
 <li>
 
 Collaborative Team Player:
 
 Works seamlessly with HR colleagues and business leaders to achieve common goals.
 </li>
 <li>
 
 Data-Driven:
 
 Uses metrics and insights to inform decisions and improve outcomes.
 </li>
 </ul>
 
 
 
 
 
 Join Us
 
 
 
 
 
 
 At SKM Air Conditioning LLC, you will be more than just a recruiter; you will be an architect of our workforce, directly enabling our mission to provide world-class HVAC solutions. If you are passionate about connecting talent with opportunity and want to build your career with an industry leader, we want to hear from you.
 
 
 
 
 
 
 🚀 Apply today and help us build the future of SKM.
 
 
</div>

Talent Acquisition Specialist

International College of Law, Business Administration & Technology

Atlas Group of Institutions is a reputable and student-centric educational organization committed to providing exceptional learning opportunities to our diverse student body. Our institution offers a wide array of academic programs and support services to foster holistic development and academic success. As we continue to grow, we are seeking a dedicated and compassionate Student Counselor cum Administrative Assistant to join our front office team and contribute to the overall success of our students.Job Overview:As the Student Counselor cum Administrative Assistant at Atlas Group of Institutions, you will hold a crucial dual role in providing counseling support to our students while offering administrative assistance to ensure a seamless operation at the front office. Your commitment to fostering a positive and nurturing environment for students will play a pivotal role in enhancing their overall experience at our institution.Responsibilities:Student Counseling:<ul><li>Conduct counseling sessions with students to address academic and career-related concerns.</li><li>Actively listen to students' needs and challenges, offering empathetic and professional guidance to support their growth and success.</li><li>Collaborate with students to develop personalized academic and career plans, setting achievable goals and action steps.</li><li>Provide information and resources on academic programs, course selection, extracurricular activities, and other support services.</li><li>Work closely with faculty, staff, and other counseling professionals to identify and address students' academic and personal needs.</li></ul>Front Office/Administrative Support:<ul><li>Welcome students, parents, and visitors with warmth and professionalism, creating a positive first impression of our institution.</li><li>Provide timely reminder to parents/students for upcoming fees payment and follow up with them regarding the same.</li><li>Handle pettyvcash of the institute and prepare daily Fees Collection Report and Expense sheet.</li><li>Coordinate with the Accounts dept in the preparation of daily Accounts Statement.</li><li>Manage incoming calls, emails, and walk-ins, promptly directing inquiries to the appropriate departments or personnel.</li><li>Maintain accurate and up-to-date student records, schedules, and appointment calendars.</li><li>Coordinate appointments with academic advisors, faculty, and support services as needed.</li><li>Assist in the enrollment process, including admissions, registrations, and student documentation.</li><li>Process administrative tasks related to student records, such as course withdrawals, transcript requests, and graduation applications.</li><li>Provide support to faculty and staff, including photocopying, data entry, and inventory management.</li></ul>Customer Service:<ul><li>Uphold a culture of exceptional customer service, ensuring all interactions with students and visitors are courteous and helpful.</li><li>Respond to student inquiries, concerns, and feedback in a timely and professional manner, escalating issues when necessary.</li><li>Act as a reliable resource for students, offering information on campus events, activities, and available resources.</li></ul>Requirements:<ul><li>Bachelor's degree in related field.</li><li>Proven experience in student counseling, academic advising, or a similar role is advantageous.</li><li>Excellent interpersonal and communication skills, with a student-centered approach to counseling and administrative interactions.</li><li>Strong organizational and administrative abilities, with an eye for detail and efficiency.</li><li>Proficiency in using office software, including Microsoft Office Suite and student management systems.</li><li>Ability to multitask, prioritize responsibilities, and maintain confidentiality.</li><li>Empathetic and patient attitude, supporting students from diverse backgrounds and experiences.</li><li>Positive and professional demeanor, contributing to a welcoming and inclusive campus environment.</li></ul>Job Types: Full-time, TemporaryExperience:<ul><li>student counselor: 2 years (Required)</li></ul>

Administrative Assistant (Front-office)

Explore 459+ Customer support specialist fast paced empathetic help in Sharjah this December. Find roles across top companies and apply now to boost your career.