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customer service & social media assistant Jobs in Sharjah

customer service & social media assistant

customer service executive Jobs in Sharjah

customer service executive

customer service officer

customer service social media assistant

Star Gallery Mart

Walk-In Interview &ndash; Customer Service &amp; Social Media AssistantDates: 9 January to 31 January 2025 (Friday is off &ndash; please do not visit on Fridays)Time: 1:00 PM &ndash; 4:00 PMLocation: Shed No. 15, Industrial Area 17, Sharjah Google Map: https://maps.app.goo.gl/oXW3mwaXosSwn2YK7Customer Service &amp; Social Media AssistantJob PurposeSupport the 360&deg; Marketing Executive in managing social media platforms, assisting with content creation, supporting online advertising activities, and providing high-quality Arabic&ndash;English customer service to increase brand awareness and sales.Key ResponsibilitiesSocial Media &amp; Content Support<ul><li>Schedule and publish posts on Instagram, TikTok, Snapchat, Facebook, and YouTube</li><li>Monitor and respond to comments, messages, and mentions daily</li><li>Assist in planning and creating weekly photo and video content</li><li>Coordinate with designers and photographers for marketing materials</li><li>Write captions, hashtags, and short ad texts in Arabic and English</li></ul>Customer Service &amp; Sales Support<ul><li>Respond to customer inquiries via social media, WhatsApp, and email</li><li>Assist customers with online orders through the website, mobile app, or WhatsApp</li><li>Provide accurate product information, pricing, and after-sales support</li><li>Handle customer issues professionally and ensure timely follow-up</li></ul>Reporting &amp; Marketing Support<ul><li>Collect and record customer feedback, reviews, and ratings</li><li>Track engagement and prepare weekly performance reports</li><li>Maintain and update customer databases (emails, phone numbers, interests)</li><li>Assist in managing Meta (Facebook &amp; Instagram) and Google Ads campaigns</li><li>Monitor ad performance (CTR, CPC, conversions) and report results</li><li>Coordinate with the delivery and logistics team to ensure smooth order fulfillment</li></ul>Requirements<ul><li>Fluent in spoken and written Arabic and English</li><li>1&ndash;2 years of experience in social media, digital marketing, or customer service</li><li>Strong understanding of Instagram, TikTok, and Snapchat</li><li>Basic skills in Canva, CapCut, or similar tools</li><li>Familiarity with Meta Ads Manager and Google Ads</li><li>Good computer and smartphone skills</li><li>Creative, organized, and proactive attitude</li><li>Able to work from the store environment for filming and customer engagement</li></ul>Job Type: Full-timePay: From AED2,800.00 per month

Customer Service & Social Media Assistant

Oud Khaleeji

OUD KHALEEJI is seeking a creative and detail-oriented Social Media Marketing &amp; E-commerce Executive to manage our online platforms and strengthen our brand presence across local and global markets. This role is ideal for someone passionate about luxury branding, digital marketing, and e-commerce operations.Key Responsibilities Social Media Marketing<ul><li>Manage and grow OUD KHALEEJI&rsquo;s social media platforms (Instagram, Facebook, TikTok, Snapchat, LinkedIn)</li><li>Create, schedule, and publish engaging content aligned with luxury perfume branding</li><li>Plan and execute digital campaigns, product launches, and seasonal promotions</li><li>Respond to customer messages, comments, and inquiries professionally</li><li>Monitor engagement, reach, and sales performance and prepare basic reports</li></ul>E-commerce Management<ul><li>Manage product listings on e-commerce platforms (Shopify, Amazon, Noon, brand website, etc.)</li><li>Upload product images, descriptions, pricing, offers, and stock updates</li><li>Handle online orders, returns, and customer coordination</li><li>Coordinate with logistics, warehouse, and courier partners</li><li>Track daily sales performance and inventory levels</li></ul>Requirements<ul><li>Experience in social media marketing and/or e-commerce handling</li><li>Interest or background in perfume, beauty, luxury, or FMCG brands preferred</li><li>Knowledge of Facebook &amp; Instagram Ads is an advantage</li><li>Basic design skills (Canva / Photoshop preferred)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Organized, creative, and able to work independently</li></ul>Benefits<ul><li>Monthly salary: AED 2,500 &ndash; AED 4,000</li><li>Opportunity to grow with a luxury perfume brand serving international markets</li><li>Creative and brand-focused working environment</li><li>Performance-based incentives</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Social Media Marketing & E-commerce Executive

Bradford International Alliance

Job SummaryWe are looking for a Senior Social Media &amp; Content Creator who can own and drive Bradford&rsquo;s organic social media presence, content strategy, and storytelling across platforms. The role requires a strong balance of content planning, copywriting, short-form video creation, trend awareness, and performance insight, especially for the education and service-based industry.Key Responsibilities1. Social Media Strategy &amp; Planning<ul><li>Develop and execute monthly and quarterly social media content calendars</li><li>Plan content aligned with:</li><li>Admissions cycles</li><li>Campaign launches</li><li>University intakes &amp; events</li><li>Identify platform-wise strategies for:</li><li>Instagram</li><li>Facebook</li><li>LinkedIn</li><li>YouTube / Shorts / Reels</li><li>Tiktok</li></ul>2. Content Creation &amp; Storytelling<ul><li>Create high-quality content including:</li><li>Posts, carousels, reels, shorts, and stories</li><li>Educational content, FAQs, testimonials, success stories</li><li>Founder, leadership, and counselor-led content</li><li>Website Content</li><li>Write compelling:</li><li>Captions</li><li>Headlines</li><li>Hashtags</li><li>CTAs</li><li>Ensure content tone reflects trust, authority, and academic credibility</li></ul>3. Short-Form Video &amp; Reels (Core Focus)<ul><li>Conceptualize and create:</li><li>Instagram Reels</li><li>YouTube Shorts</li><li>LinkedIn video content</li><li>Work closely with:</li><li>Creative designers</li><li>Video editors</li><li>Marketing team</li><li>Guide shoots, basic framing, hooks, and storytelling for better engagement</li></ul>4. Community Management &amp; Engagement<ul><li>Monitor and respond to:</li><li>Comments</li><li>DMs</li><li>Page messages</li><li>Escalate genuine leads or queries to admissions or sales teams</li><li>Build audience trust through timely and professional engagement</li></ul>5. Performance Tracking &amp; Optimization<ul><li>Track organic performance metrics:</li><li>Reach</li><li>Engagement</li><li>Follower growth</li><li>Content saves &amp; shares</li><li>Identify what content works and refine strategy accordingly</li><li>Share regular performance insights with marketing leadership</li></ul>Tools &amp; Platforms (Must-Have)Social Media &amp; Content Tools<ul><li>Instagram, Facebook, LinkedIn, YouTube</li><li>Meta Business Suite</li><li>Creator Studio</li><li>Scheduling tools (Buffer, Hootsuite, Later, etc.)</li></ul>Content &amp; Editing Tools<ul><li>Canva Pro</li><li>Basic video editing tools (CapCut / Premiere Pro / InShot)</li><li>Google Docs &amp; Sheets (content planning)</li></ul>Good-to-Have Tools<ul><li>AI tools for ideation (ChatGPT, Adobe Firefly)</li><li>Social listening &amp; analytics tools</li><li>Experience using Meta Ads Library for trend research</li></ul>Qualifications &amp; Experience<ul><li>4&ndash;6 years of experience in social media management &amp; content creation</li><li>Experience in education, corporate, or service-based industries preferred</li><li>Proven ability to grow and manage organic social media channels</li><li>Strong portfolio showcasing posts, reels, and content campaigns</li></ul>Soft Skills &amp; Traits<ul><li>Strong storytelling and writing skills</li><li>Camera confidence and trend awareness</li><li>Organized and deadline-oriented</li><li>Creative thinker with strategic mindset</li><li>Ability to collaborate across teams</li><li>Comfortable working in a fast-paced marketing environment</li></ul>Job Types: Full-time, PermanentPay: From AED2,500.00 per month

Social Media & Content Creator

AL SAFEER GROUP OF COMPANIES

Experience: 2 &ndash; 4 years in digital marketing, social media and growth roles About the RoleWe&rsquo;re looking for a Digital Marketing &amp; Growth Executive to support day-to-day digital marketing activities across the brands handled by Design Corner. This is a hands-on execution role, ideal for someone who understands social media, enjoys growth-focused work, and can coordinate between creative teams and clients. You&rsquo;ll work closely with graphic designers, photographers, and client marketing teams to ensure content, campaigns, and promotions are executed smoothly and on time. Job Description 1. Digital &amp; Social Media a. Stay updated on trends, reels formats, hooks, and platform features b. Curate content ideas, formats, and themes aligned with brand goals c. Create clear content briefs for designers and photographers d. Manage social media calendars across Instagram and Facebook e. Ensure timely posting, story updates, and campaign rollouts f. Ensure consistency in brand tone and messaging g. Monitor and respond to DMs, comments, and inquiries h. Engage with relevant audiences i. Boost posts and assist with Meta ad campaigns and identify lookalike followers j. Monitor basic performance metrics and optimise accordingly 2. Google Maps, Reviews &amp; Reputation Management a. Manage Google Maps listings for all brands b. Drive customer reviews through campaigns and in-store prompts c. Respond to reviews professionally and escalate issues when needed d. Coordinate with store teams to improve online reputation 3. Campaigns, Ideas &amp; Activations a. Suggest marketing ideas and campaign concepts b. Support execution of digital campaigns, promotions, and launches c. Assist with in-store activations and events, including digital coverage 4. Client &amp; Internal Coordination a. Meet marketing teams from client companies to understand upcoming promotions b. Translate requirements into actionable tasks for the creative team c. Ensure timely execution and follow-ups 5. Messaging, CRM &amp; Website a. Manage WhatsApp, SMS, and email newsletter campaigns b. Coordinate messaging for offers and announcements c. Update website content such as banners, offers, and textJob Type: Full-time

Digital Marketing & Growth Executive

Ten Markets Gen Tr LLC

Social Media SpecialistTen Markets Gen Tr LLC &mdash; Sharjah, UAE Full-time | Salary: AED 2,000 &ndash; 3,000 + performance incentivesAbout us Ten Markets is a fast-moving retail/hypermarket business in Al Ain focused on great in-store experiences and strong community engagement. We&rsquo;re looking for a creative, hands-on Social Media Specialist to grow our brand awareness, drive in-store traffic and convert social engagement into measurable results.What you&rsquo;ll do<ul><li>Plan, create and publish high-quality daily content across Instagram, TikTok, Facebook, YouTube, X (Twitter), Snapchat, WhatsApp and other trending apps.</li><li>Produce short-form videos and static posts (shooting, editing, captions, hashtags, reels/tiktoks).</li><li>Manage community engagement &mdash; respond to comments/messages, moderate discussions, escalate customer issues.</li><li>Run and optimize paid social campaigns (awareness, traffic, conversions) and track ROAS.</li><li>Monitor social analytics, prepare weekly/monthly performance reports and use insights to improve strategy.</li><li>Collaborate with marketing, visual merchandisers and in-store teams for promotions, events and product launches.</li><li>Identify trending topics, challenges and relevant creators/influencers; propose and execute trend-driven content.</li><li>Maintain a content calendar, schedule posts with tools (Meta Business Suite, Hootsuite, Buffer, or similar).</li></ul>Must-have qualifications<ul><li>Proven experience working as a Social Media Specialist or similar role (minimum 2 years preferred).</li><li>Strong portfolio or samples of content (links to social accounts, reels, videos, campaign results).</li><li>Hands-on skills with video/photo editing (Canva, CapCut, Adobe Premiere/Photoshop, or equivalents).</li><li>Experience with social ads platforms (Meta Ads, TikTok Ads, YouTube/Google Ads) and basic analytics tools (Meta Insights, Google Analytics).</li><li>Deep, practical knowledge of Instagram, TikTok, Facebook, YouTube, X, Snapchat, WhatsApp and current trend apps.</li><li>Excellent copywriting and visual storytelling skills.</li><li>Results-driven with ability to measure and report campaign performance.</li><li>Organized, proactive, able to manage multiple campaigns and deadlines.</li><li>Fluent in English; Arabic is a strong advantage.</li></ul>Nice to have<ul><li>Experience in retail or F&amp;B social marketing.</li><li>Experience working with influencers and managing collaborations.</li><li>Photography skills and basic studio lighting knowledge.</li></ul>What we offer<ul><li>Competitive base salary AED 2,000&ndash;3,000 (depending on experience) + performance incentives/bonuses.</li><li>Opportunity to lead creative campaigns for a growing retail brand.</li><li>Friendly team environment and opportunities for professional development.</li><li>Staff discounts and other employee perks (subject to company policy).</li></ul>How to applyClick Apply on this Indeed posting and attach:<ul><li>Your CV (PDF)</li><li>Links to 3&ndash;5 social media samples/portfolio (required)</li><li>A short cover note (1&ndash;2 lines) telling us your most successful campaign and expected salary.</li></ul>Shortlisted candidates will be contacted for a quick portfolio review and interview. Immediate availability is a plus.Ten Markets is an equal-opportunity employer &mdash; we welcome applicants from all backgrounds.Job Types: Full-time, PermanentPay: AED2,000.00 - AED3,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Urdu/Hindi (Preferred)</li><li>Arabic (Preferred)</li></ul>

Social Media Specialist

Emirates Talent Solution

Position Title: Executive Assistant / Secretary &ndash; Signage &amp; Outdoor Media Industry: Signage &amp; Outdoor Media Location: Sharjah, UAE Employment Type: Full-TimeJob Overview:Emirates Talent Solution is seeking a highly organized and proactive Executive Assistant / Secretary for a leading signage and outdoor media company based in Sharjah, UAE. The ideal candidate will be responsible for providing comprehensive administrative support to senior leadership, ensuring smooth communication, scheduling, and office operations in a fast-paced environment.Key Responsibilities:Executive &amp; Administrative Support<ul><li>Manage calendars, appointments, and daily schedules for senior management</li><li>Prepare and format business documents, presentations, and internal reports</li><li>Maintain organized and confidential filing systems for executive-level correspondence</li></ul>Communication &amp; Coordination<ul><li>Act as a liaison between executives and internal/external stakeholders</li><li>Arrange travel logistics including visa processing, flight bookings, and hotel reservations</li><li>Ensure efficient communication across departments and business units</li></ul>Meeting &amp; Event Coordination<ul><li>Organize and coordinate internal meetings, exhibitions, and corporate events</li><li>Draft agendas, record minutes, and monitor follow-ups on action items</li><li>Prepare event materials and manage meeting logistics</li></ul>Confidentiality &amp; Professional Conduct<ul><li>Handle sensitive information with discretion and professionalism</li><li>Ensure proper storage and control of confidential documentation</li></ul>Office &amp; HR Support<ul><li>Support day-to-day office administration and procurement of office supplies</li><li>Assist HR with onboarding, documentation, and employee coordination tasks</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Secretarial Studies, or a related discipline</li><li>5&ndash;7 years of relevant experience in an executive support role, preferably in the signage or media industry</li><li>Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)</li><li>Excellent English communication skills (Arabic is a plus)</li><li>Strong organizational skills and ability to multitask under pressure</li><li>High level of discretion, attention to detail, and time management skills</li><li>Prior experience in the signage or outdoor advertising industry is an added advantage</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Signage &amp; Outdoor Media: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Urdu/Hindi (Required)</li></ul>

Executive Secretary - Signage & Oudoor Media

Topaz Event Organizers

We are looking for a creative and dynamic Social Media Executive (Arab National) with proven experience in the events industry to manage and grow our digital presence across multiple social media platforms. The ideal candidate will be responsible for content creation, live event coverage, audience engagement, and brand storytelling aligned with our events and campaigns.Key Responsibilities<ul><li>Plan, create, and publish engaging content for social media platforms including Instagram, Facebook, TikTok, LinkedIn, Snapchat, and X</li><li>Manage pre-event, live-event, and post-event social media coverage (stories, reels, posts, highlights)</li><li>Coordinate with events, production, AV, and design teams to capture real-time content during events</li><li>Develop monthly content calendars aligned with event schedules and marketing campaigns</li><li>Write compelling captions in Arabic (mandatory) and English</li><li>Monitor social media performance, insights, and engagement analytics</li><li>Respond to comments, messages, and inquiries professionally and timely</li><li>Stay updated with social media trends, event marketing trends, and platform algorithms</li><li>Support paid social media campaigns and influencer collaborations when required</li><li>Maintain brand tone, visual identity, and consistency across all platforms</li></ul>Requirements<ul><li>Arab National or Arab Passport Holder preferred)</li><li>Proven experience as a Social Media Executive, preferably in the events, entertainment, hospitality, or media industry</li><li>Strong command of Arabic and English (written and spoken)</li><li>Hands-on experience with live event coverage</li><li>Basic skills in content creation tools (Canva, CapCut, Adobe, or similar)</li><li>Knowledge of social media analytics and reporting</li><li>Ability to work flexible hours, including weekends and event days</li><li>Strong communication, coordination, and time-management skills</li></ul>Preferred Skills<ul><li>Photography and short-form video editing skills</li><li>Experience with influencers and brand collaborations</li><li>Understanding of UAE market and audience behavior</li><li>Passion for events, branding, and digital storytelling</li></ul>What We Offer<ul><li>Opportunity to work with high-profile events and brands</li><li>Creative and fast-paced work environment</li><li>Career growth in the events and marketing industry</li><li>Competitive salary based on experience</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per month

Social Media Specialist - Arab Nationality

Explore 204+ Customer service social media assistant in Sharjah this January. Find roles across top companies and apply now to boost your career.