customer service manager

administration specialist

customer service executive

customer support agent (arabic/german/kurdish/english) Jobs in Giza

customer support agent (arabic/german/kurdish/english)

customer support representative Jobs in Giza

customer support representative

customer support specialist

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
 <li>
 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
 <li>
 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

QuickfirmX

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term, rewarding career in customer support.About the Role &ndash; What You Will DoAs a Dutch Speaker &ndash; Customer Service Representative (CSR 1) at TTEC, you&rsquo;ll be the first point of contact for customers, providing professional assistance and ensuring a positive experience with every interaction. You&rsquo;ll handle customer communications through calls, chats, or emails, helping them with inquiries and resolving issues efficiently.Your main responsibilities include:<ul><li>Handling incoming customer communications promptly and professionally.</li></ul><ul><li>Understanding customer needs and delivering accurate, helpful solutions.</li></ul><ul><li>Conducting research using internal tools to resolve product or account-related issues.</li></ul><ul><li>Documenting interactions and ensuring accurate follow-ups when necessary.</li></ul><ul><li>Working collaboratively with your team to maintain high-quality service standards.</li></ul><ul><li>Performing your duties in rotational shifts (24/7) with professionalism and consistency.</li></ul>This position requires strong communication skills, patience, and the ability to deliver excellent customer experiences. You&rsquo;ll receive full training and continuous support to help you succeed and grow in your role.Requirements * Language Skills: Dutch level C1 and English level B1.<ul><li>Experience: Minimum 6 months in a call center (customer service or related field).</li></ul><ul><li>Education: Graduates and dropouts are both welcome to apply.</li></ul><ul><li>Excellent communication and problem-solving skills.</li></ul><ul><li>Ability to work flexible, rotational shifts.</li></ul>Benefits<ul><li>Attractive Salary: 57,500 EGP Gross.</li></ul><ul><li>Transportation: Available after 9 PM (door-to-door service for females).</li></ul><ul><li>Social Insurance provided.</li></ul><ul><li>Work Location: Maadi, Cairo, Egypt (Postal Code: 11431).</li></ul><ul><li>Working Hours: 8 hours + 1-hour break.</li></ul><ul><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll join an international team that values collaboration, growth, and continuous learning. You&rsquo;ll benefit from professional training, a supportive environment, and real career advancement opportunities in one of the world&rsquo;s leading BPO companies.If you&rsquo;re fluent in Dutch, confident in English, and looking for a stable, high-paying career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;57,000.00 per month

Dutch Speaker – Customer Service Representative

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your chance to join one of the top international call centers in Egypt and build a long-term career in customer service.About the Role &ndash; What You Will DoAs a Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and support. You&rsquo;ll handle incoming calls, chats, or emails, provide accurate information, and resolve inquiries efficiently while maintaining a positive and professional attitude.Your responsibilities include:<ul><li>Answer incoming communications from customers courteously and professionally.</li><li>Identify and understand customer needs, offering clear and effective solutions.</li><li>Conduct quick research using internal systems to resolve technical or account-related issues.</li><li>Document all interactions accurately and ensure proper follow-up.</li><li>Collaborate with your team to maintain service quality and achieve performance targets.</li><li>Work on rotational shifts (24/7) while maintaining high service standards.</li></ul>This role requires strong communication skills, attention to detail, and the ability to stay calm under pressure. You will receive full support and training to ensure your success in the role.Requirements<ul><li>Language Skills: German level C1 and English level B1.</li><li>Experience: Minimum of 6 months in a call center (customer service or related field).</li><li>Education: Graduates and dropouts are both eligible.</li><li>Excellent communication, problem-solving, and multitasking abilities.</li></ul>Benefits<ul><li>Attractive Salary: 44,681 EGP Gross.</li><li>Transportation: Available after 9 PM (door-to-door for females).</li><li>Social Insurance provided.</li><li>Work Location: Maadi, Cairo.</li><li>Working Hours: 8 hours per day + 1-hour break.</li><li>Days Off: 2 days weekly.</li></ul>Why Join TTEC?At TTEC, you&rsquo;ll work in a dynamic, international environment that values teamwork, career growth, and continuous learning. You&rsquo;ll receive professional training, performance incentives, and the opportunity to grow within one of the biggest global BPO leaders.If you&rsquo;re fluent in German, confident in English, and ready for a rewarding career, apply today through QuickfirmX &ndash; Egypt&rsquo;s #1 Platform for Call Center Jobs &ndash; and start your journey with TTEC!Apply Now via QuickfirmX &ndash; The First Call Center Platform in Egypt.Job Type: Full-timePay: E&pound;44,000.00 per month

German Speaker – Customer Service Representative

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces. 
 
Key job responsibilities 
As a Delivery Station Customer Service Agent, you will be responsible for: 
<ul><li>Communicating with customers directly on the telephone.</li><li>Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
</li><li>Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.</li><li>Providing exceptional attention to detail on every case and issue.</li><li>Proactively finding solutions to problems with limited guidance.</li><li>Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.</li><li>Communicating effectively with senior leadership to highlight barriers and form solutions.</li><li>Working confidently at pace with multiple online platforms and tech systems.</li><li>Working in a fast-paced environment, within a restricted time frame.</li><li>Working a Full-Time (40+ hours per week) schedule
</li><li>Work in an environment where the noise level varies and can be loud (hearing protection will be provided) 
</li></ul> 
 
 
A day in the life 
You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt. 
Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers. 
 
About the team 
Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers. 
 
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company</li></ul>
- - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity 
- - - Experience with Microsoft Office including Outlook, Word, and Excel 
- - - Speak, write, and read fluently in English, and have the ability to take direction in English 
- - - Speak, write, and read fluently in Arabic 
- - - - Advanced and adaptable interpersonal communication skills. 
- - - &bull; Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools. 
- - - &bull; Effective communication skills and the ability to build enduring professional relationships.<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions</li></ul>
- - - &bull; Experience in an operational environment, such as logistics, retail, hospitality, or customer service 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Station Liaison, DSL

Explore 137+ Customer support specialist in Giza this October. Find roles across top companies and apply now to boost your career.

137 customer support specialist jobs IN Giza

Customer Support Representative

Dutch Speaker – Customer Service Representative

Dutch Speaker – Customer Service Representative

Customer Service Representative (EG)

German Speaker – Customer Service Representative

German Speaker – Customer Service Representative

Delivery Station Liaison, DSL