customer support specialist

Concentrix

<div>
 <p>
  Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work location: 6th of October, Giza, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Fluent in English (B2 - C1).
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work.
  </li>
  <li>
   Flexible with rotational shifts including night and overnight shifts.
  </li>
  <li>
   Ready to start immediately.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <ul>
  <li>
   Attractive salary packages.
  </li>
  <li>
   Unlimited sales bonuses.
  </li>
  <li>
   Transportation provided (Door to door for ladies through night and overnight shifts).
  </li>
  <li>
   Social &amp; medical insurance.
  </li>
  <li>
   Paid training.
  </li>
  <li>
   Opportunity to get promoted after 6 months.
  </li>
  <li>
   Free online courses.
  </li>
 </ul>
</div>


Customer Service Specialist

H.B. Fuller

<div><p>EGY-6th of October City</p>
<p>Hybrid</p><br>
<div><p>As the largest pureplay adhesives company in the world, H.B. Fuller&rsquo;s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.</p>
<p></p><div><p><b>Position Title: Buyer Specialist
</b><br>
<b>Location: 6th October City, Pune
</b><br>
<br>
<b>Position Overview</b>
<br>
<br>
H.B. Fuller seeks a <b>Raw Material Planner</b> to support raw material availability and purchasing activities aligned with production needs. This role coordinates with supply chain, sourcing, and production teams to ensure timely procurement and accurate planning. The position contributes to KPI delivery, process compliance, and continuous improvement.<br>
<br>
</p><p><b>Primary Responsibilities</b></p>
<ul><li>Support KPIs aligned with supply chain targets</li>
<li>Plan and track raw material availability for production needs</li>
<li>Issue purchase orders per company policy and agreed terms</li>
<li>Coordinate with logistics and suppliers on material delivery</li>
<li>Maintain procurement records and SAP data accuracy</li>
<li>Collaborate with scheduling, quality, and sourcing teams</li>
<li>Support audits, compliance (SOX), and training initiatives</li>
Monitor supplier performance and resolve material issues<br>
<li>
<br>
</li></ul><p><b>Minimum Requirements</b></p>
<ul><li>Bachelor&rsquo;s degree in Supply Chain, Engineering, or Accounting</li>
<li>0&ndash;2 years of relevant experience</li>
<li>Proficiency in MS Office (Excel, Word)</li>
<li>Analytical problem-solving with data interpretation</li>
Authorization to work in the local location<br>
<li>
<br>
</li></ul><p><b>Preferred Requirements</b></p>
<ul><li>Experience with SAP or ERP systems</li>
<li>Knowledge of procurement and inventory planning processes</li>
<li>Ability to coordinate across cross-functional teams</li>
<li>Skill in identifying issues and implementing corrective actions</li>
</ul></div><p></p><p><i>H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.</i></p>
<p></p><p><i>H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.</i></p></div></div><p></p>

Buyer Specialist

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfilment Enter) environments. This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape. You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement. This is an opportunity to make history with one of the world's largest and most innovative companies, shaping the future of operations and logistics.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Assistants, Delivery Service Providers, and Associates (ranging from approximately 30-40). This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.
 <br/>
 <br/>
 Team Management: Lead, train, and develop high-performing teams. Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazon's Health and Safety standards.
 <br/>
 <br/>
 Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions. Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.
 <br/>
 <br/>
 Process Improvement: Identify opportunities to streamline and improve processes. Find practical and simple solutions to complex problems without compromising quality or functionality. Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements. Become a subject matter expert on core operational processes.
 <br/>
 <br/>
 Communication &amp; Collaboration: Communicate daily metrics and report exceptions. Effectively communicate with business and technical audiences, influencing decisions and driving alignment. Collaborate with cross-functional teams to solve operational challenges and share best practices. Manage external agency relationships and performance.
 <br/>
 <br/>
 Problem Solving &amp; Decision Making: Demonstrate strong problem-solving and analytical capabilities. Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.
 <br/>
 <br/>
 Technology &amp; Tools: Continuously utilize software and hardware tools to ensure smooth daily operations. Ensure associates have the necessary tools and coordinate repairs or replacements as needed. Support the rollout and implementation of new systems and processes, gathering feedback and providing support.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience managing teams
  </li>
  <li>
   Experience with planning, performance metrics, and process improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in logistics
  </li>
  <li>
   Experience with data analysis
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC - G32
 <br/>
 <br/>
 Job ID: A10413292
</div>


Logistics Supervisor, AMZL

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 A Subject Matter Expert (SME) is the definitive authority and go-to resource within the call center operation, possessing deep, specialized knowledge of a particular product, service, system, or business process. This role is crucial for resolving complex customer issues, driving continuous process improvement, and ensuring high service quality through knowledge transfer and agent mentorship. The typical support ratio for this role is often around 1 SME for every 15-20 agents .
 <br/>
 <br/>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge and Issue Resolution
  </li>
  <ul>
   <li>
    Serve as the primary escalation point for complex or "Tier 2/3" customer queries and issues that frontline agents (L1) are unable to resolve .
   </li>
   <li>
    Troubleshoot operational challenges, analyze problems, identify root causes, and propose effective, timely solutions .
   </li>
   <li>
    Apply niche knowledge and deep understanding to resolve issues related to project deliverables or specific areas of expertise .
   </li>
   <li>
    Ensure all deliverables and information provided are correct, accurate, and comply with company policies, regulations, and best practices .
   </li>
  </ul>
  <li>
   Training and Mentorship
  </li>
  <ul>
   <li>
    Provide essential training, guidance, and support to team members, especially new hires, and coach them on performance and adherence to established policies .
   </li>
   <li>
    Act as a mentor to less experienced agents, sharing knowledge and experience to upskill the entire team .
   </li>
   <li>
    Responsible for creating, reviewing, and updating training manuals, job aids, and the team's internal knowledge base to reflect the latest process changes and client updates .
   </li>
  </ul>
  <li>
   Process Improvement and Documentation
  </li>
  <ul>
   <li>
    Lead process innovation by identifying opportunities for streamlining processes, enhancing productivity, and optimizing overall BPO performance .
   </li>
   <li>
    Support the creation and definition of business rules, standards, operating procedures, and performance objectives/benchmarks .
   </li>
   <li>
    Gather and analyze relevant data to discover, track, and report on operational trends .
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Collaboration and Communication
  </li>
  <ul>
   <li>
    Effectively communicate complex technical concepts and nuances into simple, clear, and understandable terms for diverse audiences, including agents, management, stakeholders, and clients .
   </li>
   <li>
    Partner with other business leaders, such as Training and Quality Assurance, to ensure alignment on content and new hire performance .
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: Typically requires a minimum of 1-2 years of experience as a high-performing agent or in a dedicated SME role within a call center environment .
  </li>
  <li>
   Education: Post-secondary education is often an asset .
  </li>
  <li>
   Technical Proficiency: Expert-level knowledge of the product, service, and systems (e.g., CRM, telephony platforms) used by agents .
  </li>
  <li>
   Language Skills: A minimum level C1 English proficiency is often required for SMEs, in addition to native or high proficiency in the campaign-specific language .
  </li>
  <li>
   Core Competencies:
  </li>
  <ul>
   <li>
    Exceptional communication and presentation skills .
   </li>
   <li>
    Strong analytical and critical thinking skills for problem-solving and process assessment .
   </li>
   <li>
    Ability to work under tight deadlines and maintain focus on objectives .
   </li>
   <li>
    Proven ability to coach, motivate, and mentor team members .
   </li>
   <li>
    Extreme patience and high energy to keep teams motivated and engaged .
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2604_5281
 <br/>
 <br/>
 Posted At: Wed Apr 15 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


SME (English)

VodafoneThree

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
The Senior Security Engineer is responsible for leading the design, implementation, integration, optimization, and support of cybersecurity solutions and services across enterprise customer environments. The role provides advanced technical expertise across multiple cybersecurity domains including Security Operations, Network Security, Endpoint Security, Identity &amp; Access Management (IAM), Cloud Security, Vulnerability Management, Data Protection, Security Monitoring, and Incident Response. The Senior Cyber Security Engineer acts as a technical leader within security projects, providing architecture guidance, mentoring junior engineers and consultants, supporting customer engagements, and ensuring cybersecurity solutions are delivered according to industry best practices, regulatory requirements, and organizational standards.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Profile</b></h2>
</div><div><ul><li>Lead the delivery and implementation of end-to-end cybersecurity projects in enterprise-scale environments</li><li>Design, develop, and maintain secure architecture frameworks covering network, endpoint, identity, and cloud security</li><li>Manage and enhance Security Operations (SecOps) including monitoring, detection, and response capabilities</li><li>Oversee threat management, vulnerability management, and incident response processes to minimize risk exposure</li><li>Analyze and troubleshoot complex security and infrastructure issues across integrated environments</li><li>Collaborate with internal teams, vendors, and stakeholders to ensure seamless security integration and project execution</li><li>Provide technical leadership, mentoring, and guidance to security teams</li><li>Drive adherence to industry standards, policies, and compliance frameworks (ISO 27001, NIST, PCI-DSS)</li><li>Support continuous improvement initiatives by evaluating emerging threats, tools, and technologies</li><li>Bridge communication between technical and non-technical stakeholders to support decision-making</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies and Qualification</b></h2>
</div><div><div><b>
Experience &amp; Education</b><br>
<ul><li>5&ndash;9 years in cybersecurity engineering or implementation roles</li><li>Bachelor&rsquo;s degree in Computer Science, Engineering, IT, or related field</li></ul></div><div><b>
Skills</b><br>
<ul><li>Strong communication, presentation, and stakeholder management skills</li><li>Proven leadership, teamwork, and collaboration abilities</li><li>Fluency in Arabic and English</li></ul></div><div><b>
Technical Expertise</b><br>
<ul><li>Security architecture, operations, and enterprise-scale environments</li><li>Threat management, vulnerability management, and incident response</li><li>Hands-on experience with SIEM, endpoint protection, IAM, and firewalls</li><li>Experience with vendors like Microsoft, Cisco, Palo Alto, Fortinet, Trend Micro</li></ul></div><div><b>
Certifications</b><br>
<ul><li>CISSP, CISM, CEH, CompTIA Security+</li><li>Microsoft Security, Palo Alto PCNSE, Fortinet NSE, Splunk, CrowdStrike, CyberArk</li><li>ITIL Foundation</li></ul></div><div><b>
Frameworks &amp; Tools</b><br>
<ul><li>ISO 27001, NIST, PCI-DSS</li><li>IT service management (ITIL) and quality assurance practices</li></ul></div><div><b>
Security Technologies</b><br>
<ul><li>SIEM: Sentinel, Splunk, QRadar, Elastic</li><li>Endpoint: Defender, CrowdStrike, Trend Micro</li><li>Identity: Entra ID, CyberArk</li><li>Network: Cisco, Fortinet, Palo Alto, F5, Junipe</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Vodafone Business Senior Security Engineer

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  We Are PepsiCo
  <br/>
  <br/>
 </strong>
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 <br/>
 <br/>
 <strong>
  Guiding Vision and Regional Impact
  <br/>
  <br/>
 </strong>
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 <br/>
 <br/>
 <strong>
  Empowering Our People and Communities
  <br/>
  <br/>
 </strong>
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 <br/>
 <br/>
 <strong>
  Diversity and Inclusion Commitment
  <br/>
  <br/>
 </strong>
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedicatio
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervising and planning facilities services such as housekeeping, catering, courier, uniform, consumables, waste disposal, gardening, printings, stationary, water, electricity, gas, telephones,..etc
  </li>
  <li>
   Supervise and control plant annual operating facilities services plan.
  </li>
  <li>
   Managing the day to day housekeeping within the plant.
  </li>
  <li>
   Providing office supplies.
  </li>
  <li>
   Implement Asset management and transfers.
  </li>
  <li>
   Maintain proper transportation shuttle bus management.
  </li>
  <li>
   Supervise Travel logistics through carpool, service cars and car renting, assuring that all T&amp; E local transportation requests are according to T&amp;E Policy
  </li>
  <li>
   Implement Telecommunication infrastructure and mobile telecommunication and modems in accordance to Benefits policy.
  </li>
  <li>
   Ensuring Archiving services are implemented properly.
  </li>
  <li>
   Ensuring emergency cars are in service.
  </li>
  <li>
   Manage the day-to-day Cafeteria operations.
  </li>
  <li>
   Manage the day-to-day clinic operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any relevant discipline.
  </li>
  <li>
   Minimum of 2 years of experience preferably in FMCG in facilities management.
  </li>
  <li>
   Ability to work on own initiative and within a pressurized environment.
  </li>
  <li>
   Possess leadership abilities and the capability to deal with people at all levels of responsibility.
  </li>
  <li>
   Financial and budgeting knowledge.
  </li>
  <li>
   Excellent customer service, interpersonal and communication skills.
  </li>
  <li>
   Good command of Arabic and English language.
  </li>
  <li>
   Proficient with computer usage of Microsoft office.
  </li>
  <li>
   Problem solving skills.
  </li>
 </ul>
</div>


Facilities Asst Supervisor

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 So what does an
 <strong>
  Operations Manager
 </strong>
 really do?
 <br/>
 <br/>
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 <br/>
 <br/>
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 <br/>
 <br/>
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 <br/>
 <br/>
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 <br/>
 <br/>
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
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 Do you have what it takes to become an Operations Manager?
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  Requirements
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   Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
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   Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
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   Fluent in English
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   Good to have but not required: fluent in Spanish
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  </li>
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  <strong>
   How We Partner To Protect You:
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 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
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  <strong>
   DEI:
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 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
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 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
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 Req Id: R_2503_4164
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 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
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Operations Manager

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