customer care coordinator (egypt) Jobs in Giza

customer care coordinator (egypt)

customer service representatives - italian speakers Jobs in Giza

customer service representatives - italian speakers

customer support representative Jobs in Giza

customer support representative

integration specialist

purchasing specialist

customer support specialist

Unilever

<div>About Unilever 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
The core purpose of the Customer Service Specialist role is to manage the service Unilever delivers to key customers, ensuring that every time their customer(s) deals with Unilever it is a positive experience and the perception of Unilever held by our key customers therefore continually improves.<div><div>
What Will Your Main Responsibilities Be
Customer communications<ul><li>
As the SC interface &ndash; this role will be responsible for all communications with the customer to ensure we are meeting customer expectation &amp; providing the best service possible; this includes, safe landing all new product launches, catering to any ad hoc requests</li><li>
 Tailoring order shortage communications to meet / exceed customers&rsquo; expected level of communication</li><li>
Working with Customer Development, Customer Replenishment Specialists, Customer Availability Specialists, and Stock Management to ensure external messages are simple, clear, and consistent</li><li>
Responsible for building a strong relationship with our customers as well as building a two- way collaboration that is built on mutual trust</li><li>
 Handling customer trade terms compliance issues at an operational level with their customer(s)</li><li>
Checking and confirming to customers that orders for new products have been processed successfully. 
 
Customer Order Scheduling</li><li>
This role will ensure that customer orders are executed in time &amp; in full &ndash; collaborating with 3P (order creation), SMS &amp; logistics team to ensure proper stock allocation, scheduling &amp; delivery</li></ul> 
Continuous Improvement<ul><li>
Tracking DR &amp; CCFOT targets for our customers to ensure we are always at the right SL- this includes analysis of losses &amp; continuous improvement projects to tackle these losses.</li><li>
This role will also manage all MD issues &amp; resolve any customer complaints/requests</li><li>
Owning a customer fact book / reference guide that holds all relevant information to enable Unilever to meet/exceed their customer(s) expectations</li><li>
Implementing supply chain initiatives with key contacts at the customer (e.g. setup of new delivery point, lead-time reduction, weekend ordering etc.)</li></ul> 
S&amp;OE and Q0 Operations<ul><li>
Handling the S&amp;OE cycle/tasks and responsible for Q0 financials and operations</li><li>
Ensuring Egypt monthly sales plan are on track from a supply availability &amp; primary sales perspective, adhering to weekly phasing execution plans</li><li>
Providing analysis on challenges/issues across the month with proper root cause analysis &amp; action plans</li></ul>
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div></div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Supply Chain Customer Service Specialist

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
 <li>
 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
 <li>
 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

Concentrix

Job Description:An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company&rsquo;s products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.Key Responsibilities:<ul><li>Customer Support:</li><li>Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.</li><li>Provide assistance with product-related questions, troubleshooting, and order inquiries.</li><li>Offer detailed product or service information, guiding customers through purchasing or usage processes.</li><li>Issue Resolution:</li><li>Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.</li><li>Escalate complex issues to higher levels of support when necessary.</li><li>Documentation and Record-Keeping:</li><li>Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.</li><li>Process orders, returns, refunds, and exchanges following company procedures.</li><li>Communication:</li><li>Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.</li><li>Ensure the accurate and complete documentation of conversations or transactions.</li><li>Product and Service Knowledge:</li><li>Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.</li><li>Proactively suggest solutions, upgrades, or add-ons based on customer needs.</li><li>Customer Retention:</li><li>Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.</li><li>Follow up with customers as needed to ensure satisfaction and gather feedback.</li><li>Team Collaboration:</li><li>Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.</li><li>Participate in team meetings or training sessions to improve knowledge and performance.</li></ul>Qualifications:<ul><li>Proven experience in a customer service role (preferably in English-speaking environments).</li><li>Excellent verbal and written communication skills in English.</li><li>Strong problem-solving skills and ability to handle difficult situations calmly and professionally.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Proficiency with customer service software and CRM tools.</li><li>A high level of empathy and patience in dealing with customers.</li><li>Knowledge of the company&rsquo;s products or services (training provided).</li><li>A high school diploma or equivalent; a degree is a plus.</li></ul>Preferred Skills:<ul><li>Familiarity with customer service best practices.</li><li>Experience in a specific industry, such as retail, tech, or finance (depending on the company).</li><li>Fluency in additional languages is a plus but not required.</li></ul>Working Hours:<ul><li>Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the company's operating hours.</li></ul>Job Types: Full-time, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per monthApplication Question(s):<ul><li>Do you have any commitments for the next 6 months ?</li><li>Are you located in Giza/Cairo ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Call center agent (English)

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces.
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Agent, you will be responsible for:
 
 
 <ul>
 <li>
 Communicating with customers directly on the telephone.
 </li>
 <li>
 Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
 </li>
 <li>
 Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
 </li>
 <li>
 Providing exceptional attention to detail on every case and issue.
 </li>
 <li>
 Proactively finding solutions to problems with limited guidance.
 </li>
 <li>
 Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
 </li>
 <li>
 Communicating effectively with senior leadership to highlight barriers and form solutions.
 </li>
 <li>
 Working confidently at pace with multiple online platforms and tech systems.
 </li>
 <li>
 Working in a fast-paced environment, within a restricted time frame.
 </li>
 <li>
 Working a Full-Time (40+ hours per week) schedule
 </li>
 <li>
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
 
 
 Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
 
 
 
 About The Team
 
 
 
 Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
 
 Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
 </li>
 <li>
 - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
 </li>
 <li>
 - - Experience with Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 - - Speak, write, and read fluently in English, and have the ability to take direction in English
 </li>
 <li>
 - - Speak, write, and read fluently in Arabic
 </li>
 <li>
 - - - Advanced and adaptable interpersonal communication skills.
 </li>
 <li>
 - -
 </li>
 <li>
 Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
 </li>
 <li>
 - -
 </li>
 <li>
 Effective communication skills and the ability to build enduring professional relationships.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
 </li>
 <li>
 - -
 </li>
 <li>
 Experience in an operational environment, such as logistics, retail, hospitality, or customer service
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113404
</div>

Delivery Station Liaison, DSL

About the jobConcentrix is seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the retail industry. No experience needed!SummaryAs a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.Responsibilities<ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul>Qualifications<ul><li>University graduate.</li><li>English proficiency at a B2 level or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li><li>Flexibility with rotational and night/overnight shifts.</li></ul>What we offer<ul><li>Competitive Compensation: We offer a competitive gross salary of up to 20,000 EGP.</li><li>Comprehensive Benefits: Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.</li><li>Convenient Commute: We provide company-sponsored transportation with routes covering multiple key locations across Cairo.</li><li>Career Advancement: Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.</li></ul>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.Job Type: Full-timeLocation: Smart Village, October CityJob Type: Full-timePay: Up to E&pound;20,000.00 per monthAbility to commute/relocate:<ul><li>Giza: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Is your English level at least B2? (Please note that this is mandatory to pass the company's English test)</li><li>Are you flexible with rotational and night/overnight shifts? (free company-provided transportation is available to many points in Cairo, and door-to-door transportation is covered for women)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Retail Customer Service Representative

اورنچ مصر

<div>About the job E-Commerce Marketing &amp; sales Specialist
<div>Purpose of the job
This role drives sales and ensures customer satisfaction by engaging clients, managing orders, and closing deals. It supports business growth through proactive outreach, effective product presentation, and timely customer service.

Duties and Responsibilities
<ul>
<li>Identify and engage potential customers that make an order through online platforms.</li>
<li>Handling daily customers orders via contact them through a call to confirm the orders.</li>
<li>Present and sell company products or services to new and existing customers.</li>
<li>Resolve customer inquiries and complaints in a timely and professional manner.</li>
<li>Develop and maintain a knowledge base of the evolving products and services.</li>
<li>Track and record activities on accounts and close deals to meet sales targets.</li>
<li>Identify and reach out to potential customers via phone.</li>
<li>Present our products in a compelling way that leads to conversions.</li>
<li>Close deals effectively, with the customer
</li><li>Tracking order to ensure that order is delivered.</li>
<li>Track and report on sales performance metrics.</li>
<li>Collaborate with team members to optimize sales strategies.</li>
<li>Stay updated on product knowledge and industry trends.</li>
<li>Assist a customer with tracking their orders and providing updates on its delivery status.</li>
<li>Implement customer order on our App and tools.
</li><li>Send a daily report to WH and concerning Dept to deliver the customers orders.</li>
<li>Respond to customer inquiries via call
</li><li>Promote new products or services to potential clients</li>
</ul>
Job specification

<ul><li>Bachelors degree in marketing, Business, related field preferred</li><li>
Ability to understand another person's emotions and perspective.</li><li>
Problem solving.
</li><li>Good communication skills</li><li>
Active listening.</li><li>
Technical knowledge.</li><li>
Adaptability.</li><li>
Proven experience in online sales or similar role.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Ability to build rapport and establish trust with customers.</li>
<li>Self-motivated and able to work independently.</li>
<li>Strong understanding of sales performance metrics.</li></ul></div></div>

E-Commerce Marketing & sales Specialist

Axios International

<div>Business Monitoring &amp; Competitive Advantage (BMCA) Specialist- Operational Audit Management 
Position Purpose

The BMCA Specialist plays a critical role in driving operational excellence, monitoring program quality, and supporting strategic initiatives across Patient Support Programs (PSPs). This position oversees performance tracking, leads analytical reviews, and supports internal and external reporting. The Specialist also contributes to program innovation and business insights to enhance competitive advantage and access impact.

The ultimate purpose of this role is to shape and support sustainable access strategies globally by leveraging business intelligence, monitoring tools, and collaborative engagement to maximize medical benefits for patients. 


Duties and Responsibilities
<ul>
<li>Act as the primary focal point for assigned internal and external audits, managing the full audit lifecycle from notification to formal closure.</li>
<li>Review and interpret audit scopes, regulatory requirements, and contractual obligations to define the audit response strategy.</li>
<li>Validate audit responses, CAPAs, and supporting documentation to ensure accuracy, regulatory compliance, and alignment with Axios SOPPs.</li>
<li>Lead coordination with internal stakeholders to address audit findings, clarify root causes, and define corrective and preventive actions.</li>
<li>Perform trend analysis across audit findings to identify recurring risks, control weaknesses, or system-level gaps.</li>
<li>Ensure timely closure of audit findings and provide status updates to the BMCA Lead and senior stakeholders.</li>
<li>Support client and auditor communications, including clarification calls, follow-up questions, and final report reviews.</li>
<li>Supervise the real-time tracking and monitoring of patient progress and logistics through Axios&rsquo; Patient Management System (PMS).</li>
<li>Prepare and validate monthly, quarterly, and ad hoc reports for internal use and client submissions.</li>
<li>Support quality assurance initiatives by conducting trend analyses and contributing to quarterly quality reports.</li>
<li>Collaborate with department leads, program teams, and external stakeholders to ensure seamless service delivery and compliance with ethical standards.</li>
<li>Oversee the reporting of adverse events and product complaints as per client protocols and Axios SOPPs.</li>
<li>Contribute to the design, update, and implementation of SOPs and monitoring tools to support effective program governance.</li>
</ul><ul><li>Attend and complete all required trainings provided by the pharmaceutical companies, including Pharmacovigilance and Product Training, with a clear understanding of how to collect and report safety data.</li>
</ul><ul><li>Mentor junior team members within the BMCA unit and support their development.</li>
<li>Represent the BMCA department in cross-functional initiatives and internal meetings.</li>
<li>Monitor implementation of training completion across teams (e.g., Pharmacovigilance, product, and compliance training).</li>
<li>Support risk mitigation and early warning mechanisms for non-compliance, deviations, or program gaps.</li>
<li>Ensure that documentation, controls, and dashboards reflect international best practices and Axios policies.</li>
<li>Participate in strategic discussions related to program optimization, access strategy, and stakeholder engagement.</li>
<li>Support the implementation and monitoring of program efficiency initiatives, including tracking team performance indicators, identifying capacity gaps, and contributing to continuous improvement efforts across functions.</li>
<li>Perform any other responsibilities assigned by the BMCA Lead or department leadership.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge 
</li>
<li>Concern for Order and Quality
 
</li><li>Adaptability and flexibility 
</li>
<li>Dependability</li> 
<li> 
Teamwork</li> 
<li> 
Communication skills</li>
<li> 
Problem handling
</li><li> 
Project management
</li><li> 
Negotiation skills</li>
<li>Presentation skills</li></ul> 


Educational Background and Experience 
<ul>
<li> 
At least 2-5 years of professional experience in healthcare sector is ideal</li>
<li> 
Excellent command of both spoken and written English
</li><li> 
Excellent communication skills</li>
<li> 
Excellent networking skills</li>
<li> 
Experience in data monitoring and management is an advantage</li>
<li> 
Experience coordinating and handling logistics/supply chain is a plus</li>
<li> 
Experience in communication service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office and may require frequent travel to other locations, including offices outside your designated region, as needed 
.</li>
<li> 
Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Monitoring & Competitive Advantage (BMCA) Specialist

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