customer service operation manager Jobs in Giza

customer service operation manager

customer service representative Jobs in Giza

customer service representative

customer support representative Jobs in Giza

customer support representative

sales specialist

customer support specialist

MBC GROUP

<div>
 
 Responsibilities
 
 
 The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 
 <ul>
 <li>
 Respond to customers&rsquo; inquiries via support channels promptly and professionally.
 </li>
 <li>
 Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
 </li>
 <li>
 Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
 </li>
 </ul>
 
 &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 
 <ul>
 <li>
 Keep accurate records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Collaborate with other departments to ensure timely resolution of customer issues.
 </li>
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 Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
 </li>
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 Provide product and service information to customers, guiding them through features and functionalities.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
 </li>
 <li>
 Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
 </li>
 <li>
 Assist in maintaining a positive and professional company image through interactions with customers.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 
 <ul>
 <li>
 2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
 </li>
 <li>
 Flexibility to work in shifts, weekends and on public holidays.
 </li>
 <li>
 Bachelor's degree is required.
 </li>
 <li>
 Experience using SalesForce and other CRM systems.
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Native or advanced speaking and writing Arabic are a must.
 </li>
 </ul>
 
 
</div>

Customer Support Representative

Nasoft

<div>Nasoft is currently seeking a Customer Success Executive to join our client&rsquo;s team. This role is essential in ensuring customer satisfaction, supporting users throughout their journey, and building strong, long-term relationships. The ideal candidate will be responsible for guiding customers, resolving inquiries, and enhancing overall client experience.
Key Responsibilities:<ul><li>Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.</li><li>Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
</li><li>Maintain regular engagement with customers to improve retention and product usage.
</li><li>Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts.
</li><li>Educate customers on new features, product updates, and best practices to maximize value.
</li><li>Identify upselling and cross-selling opportunities based on customer needs.
</li><li>Log all customer interactions, issues, and follow-ups accurately within the CRM.
</li><li>Coordinate with Product and Technical teams to escalate and resolve complex issues.
</li><li>Prepare periodic reports on customer health, usage trends, and satisfaction levels.
</li><li>Perform any other related duties as assigned.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Business, Communications, or any related field.
</li><li>1&ndash;3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding.
</li><li>Saudi/Gulf dialect is highly preferred.
</li><li>Experience with SaaS platforms or GCC-based clients is a strong plus.
</li><li>Strong communication and customer empathy skills.
</li><li>Good problem-solving, conflict-resolution, and time-management abilities.
</li><li>Familiarity with CRM systems and customer lifecycle metrics.</li></ul> 

Working Conditions<ul><li>Total working hours: 9 hours daily (8 hours work + 1-hour break).</li><li>Work mode: Office-based
</li><li>Location: Sheikh Zayed.
</li><li>Two days off per week.</li><li>Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction.</li></ul>
Benefits<ul><li>Competitive base salary + attractive commission structure.</li><li>Professional development and career advancement opportunities.</li><li>Supportive, energetic, and multicultural team environment.</li><li>Social and medical insurance coverage.</li><li>Learning &amp; Development programs (L&amp;D)</li></ul></div>

Customer Success Executive (Saudi Accent)

Amazon

<div>
 
 Description
 
 
 
 At Amazon, our mission is to be Earth&rsquo;s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We&rsquo;re making history and the good news is that we&rsquo;ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it&rsquo;s making sure we put smiles on customer&rsquo;s faces.
 
 
 Key job responsibilities
 
 
 As a Delivery Station Customer Service Agent, you will be responsible for:
 
 
 <ul>
 <li>
 Communicating with customers directly on the telephone.
 </li>
 <li>
 Empathizing, earning the trust and instilling confidence with the customer their issue can be resolved.
 </li>
 <li>
 Deep diving with the customer to remove barriers for delivery and providing accurate information with the expectations of delivery.
 </li>
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 Providing exceptional attention to detail on every case and issue.
 </li>
 <li>
 Proactively finding solutions to problems with limited guidance.
 </li>
 <li>
 Establishing and cementing strong collaborative working relationships with multiple workgroups within station. Through face-to-face communication and virtual correspondence.
 </li>
 <li>
 Communicating effectively with senior leadership to highlight barriers and form solutions.
 </li>
 <li>
 Working confidently at pace with multiple online platforms and tech systems.
 </li>
 <li>
 Working in a fast-paced environment, within a restricted time frame.
 </li>
 <li>
 Working a Full-Time (40+ hours per week) schedule
 </li>
 <li>
 Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll be based at one of our last-mile delivery warehouses, where Amazon&rsquo;s leading logistics system operates. As orders are dispatched out on road for delivery, the DSL team will action parcels which have failed delivery. Receiving correspondence from Customer Service or our Delivery Service Partners (DSPs), you will reach out to the customer to update them on their failed or potential to fail delivery, deep dive to resolve the issue and work with the customer and DSPs to find a solution to ensure the parcel is delivered same day or on the next attempt.
 
 
 Within the logistics station, the DSL team are the only team who can connect to the customer directly. You are an integral part of the station and key to the resolution of delivery issues and connecting parcels with our customers.
 
 
 
 About The Team
 
 
 
 Our mission is to be Earth&rsquo;s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers&rsquo; happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers&rsquo; most complex issues.
 
 
 Within the DSL team, you will work as part of a nationwide team linked across different delivery sites throughout Egypt. We are dedicated to the very highest of standards in providing a first class delivery service and ensuring continued trust in all Amazon customers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
 </li>
 <li>
 - - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
 </li>
 <li>
 - - Experience with Microsoft Office including Outlook, Word, and Excel
 </li>
 <li>
 - - Speak, write, and read fluently in English, and have the ability to take direction in English
 </li>
 <li>
 - - Speak, write, and read fluently in Arabic
 </li>
 <li>
 - - - Advanced and adaptable interpersonal communication skills.
 </li>
 <li>
 - -
 </li>
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 Familiarity and IT proficiency with multiple web browsers, data base searching and instant messenger tools.
 </li>
 <li>
 - -
 </li>
 <li>
 Effective communication skills and the ability to build enduring professional relationships.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
 </li>
 <li>
 - -
 </li>
 <li>
 Experience in an operational environment, such as logistics, retail, hospitality, or customer service
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113404
</div>

Delivery Station Liaison, DSL

Employ me

Job Title: E-Commerce Moderator Company: Toothify Location: El Sheikh Zayed Job Type: Full-timeAbout Toothify:Toothify is a leading online marketplace specializing in dental equipment and supplies, connecting dental professionals with high-quality products. Our platform offers a seamless shopping experience, ensuring reliability, efficiency, and customer satisfaction.Job Summary:We are seeking a detail-oriented and proactive E-Commerce Moderator to ensure smooth operations by following up the daily operations work flow, The ideal candidate will ensure smooth operations by managing product listings, monitoring user interactions, resolving customer inquiries, and maintaining platform integrity. This role requires strong organizational skills, customer service expertise, and familiarity with e-commerce best practices.Key Responsibilities:1. Product &amp; Content Management:<ul><li>Verify, approve, and optimize product listings submitted by vendors.</li><li>Ensure accurate product descriptions, images, pricing, and categorization.</li><li>Monitor and remove duplicate, outdated, or non-compliant listings.</li></ul>2. Sales Coordination: <ul><li>Managing the sales process from vendor to customer in partnership with third-party shipping companies.</li></ul>3. Marketplace Compliance &amp; Quality Control:<ul><li>Enforce marketplace policies (e.g., prohibited items, pricing rules).</li><li>Flag and address fraudulent activities, counterfeit products, or policy violations.</li><li>Conduct regular audits to ensure data accuracy and platform security.</li></ul>4. User Engagement &amp; Reviews:<ul><li>Moderate and follow up on all sales operations.</li><li>Moderate customer reviews and ratings to maintain authenticity.</li><li>Encourage positive interactions between buyers and sellers.</li><li>Report trends in feedback to improve user experience.</li></ul>5. Reporting &amp; Coordination:<ul><li>Track key metrics (e.g., listing accuracy, response times).</li><li>Collaborate with IT, marketing, and logistics teams to resolve technical or operational issues.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Bachelor&rsquo;s degree in Business, E-Commerce, or related field.</li><li>Experience: 2+ years in e-commerce moderation, customer support, or digital marketplace management.</li><li>Technical Skills: Proficiency in Social media platforms ,Excel, and CRM tools.</li><li>Soft Skills:</li><li>Excellent communication (English &amp; Arabic).</li><li>Problem-solving and multitasking abilities.</li><li>High attention to detail and analytical mindset.</li><li>Preferred: Knowledge of dental equipment/medical supplies.</li></ul>Job Type: Full-timePay: From E&pound;7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>market place management: 1 year (Required)</li><li>social media management: 1 year (Required)</li></ul>

E-commerce Moderator

Callnovo

Company: Callnovo Job Location: Giza, Egypt Job Type: Full-timeJob Description: We are seeking a skilled Bilingual Customer Service Representative fluent in both English and German to join our team in Giza. In this role, you will provide support for our electronic product line, serving customers across multiple channels.Responsibilities:<ul><li>Handle customer inquiries and provide solutions via voice, chat, and email</li><li>Manage e-commerce after-sales service processes</li><li>Build positive customer relationships through professional communication</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Fluent in English and German (verbal and written)</li><li>1+ years of customer service experience</li><li>Experience with e-commerce after-sales service</li><li>College degree or equivalent</li><li>Excellent communication and problem-solving skills</li><li>Strong learning ability and reliable work history</li></ul>Schedule:<ul><li>Monday to Friday, 9:00 AM - 6:00 PM Berlin Time</li></ul>Benefits:<ul><li>Competitive compensation package</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Located in Giza</li></ul>How to Apply: If you are a bilingual professional with customer service experience, we encourage you to apply. Please submit your application through our online portal. Our recruitment team will review your application and contact qualified candidates.Apply now: https://callnovo.com/apply-now/Job Type: Full-timePay: E&pound;190.00 - E&pound;240.00 per hour

Bilingual Customer Service Representative (English & German)

Intelcia

&#8288; Intelcia is hiring for Keeta accountChat account!Transportation provided&#8288; &#8288;Paid Training&#8288; &#8288;Social and medical insurance.&#8288; Salary is 14k (11K basic +3K KPI's )with the below description, conditions, and requirements:Description:&#8288; &#8288;Customer Service Representative&#8288; Answering customer queries over chat included voice calls&quot; Keeta Account &quot;Conditions:&#8288; &#8288;Work is from the office which is located in Ivory Business Park , Sheikh Zayed&#8288; &#8288;Rotational shifts and offs - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and your days off )&#8288; &#8288;9 working hours including a 1-hour break&#8288; &#8288;Transportation is provided with many pickup points.&#8288; shifts 24/7Requirement*:&#8288; &#8288;( Drop out, graduates ) are welcome to apply&#8288; &#8288;B1 English levelIf you are interested please send me a voice note introducing yourself in 1-2 minutes on this number +201505361197 + Mention your ExperienceJob Type: Full-timePay: E&pound;14,000.00 per month

Customer service representative

Etisal International

Key Responsibilities:<ul><li>Customer Service: Serve as the first point of contact for customers, respond to account inquiries, and resolve issues via phone, email, or chat</li><li>Transaction Processing: Accurately process transactions such as fund transfers, check cashing, loan applications, and account updates</li><li>Product and Service Promotion: Inform customers about new products and services, and identify opportunities to cross-sell based on individual needs</li><li>Compliance and Policy: Ensure compliance with all banking regulations and clearly explain policies, procedures, and fees to customers</li><li>Problem-Solving and Escalation: Troubleshoot customer concerns, provide solutions, and escalate complex issues when necessary</li><li>Documentation: Maintain precise records of customer interactions and transactions</li><li>Feedback: Report recurring issues to management and suggest service improvements</li></ul>Job Type: Full-timePay: E&pound;7,000.00 - E&pound;8,100.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Financial Services Call Center Representative

Explore 194+ Customer support specialist in Giza this December. Find roles across top companies and apply now to boost your career.