customer service representative

customer service representitave - english Jobs in Giza

customer service specialist

employee experience specialist Jobs in Giza

employee experience specialist

english speakers customer service Jobs in Giza

english speakers customer service

customer support specialist

CIB BANK

<ul><li>Company Description</li></ul>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.Role DescriptionThe Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.Working hours and days off are rotational shifts.Qualifications<ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul>Pay: E&pound;21,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

CIB Call center

Talent 360

<div>Talent 360 is hiring a Social Media Moderator to join our team.
This is a full-time opportunity for a customer-focused professional who is passionate about delivering exceptional online customer experiences. The ideal candidate will manage customer interactions across social media platforms, provide timely support, and contribute to maintaining a positive brand image through professional and effective communication.
About the Role
As a Social Media Moderator at Talent 360, you will be responsible for handling customer inquiries, comments, and messages across social media channels. You will ensure customers receive accurate information, resolve concerns efficiently, and collaborate with internal teams to deliver an outstanding online shopping experience for a growing fashion retail brand.
Key Responsibilities<ul><li>
Respond promptly and professionally to customer inquiries received through social media platforms and messaging channels.</li><li>
Handle customer inquiries related to products, sizing, availability, orders, deliveries, exchanges, and returns.</li><li>
Resolve customer complaints and escalate complex cases to the appropriate departments when needed.</li><li>
Follow up with customers to ensure timely issue resolution and a positive customer experience.</li><li>
Monitor comments, reviews, and direct messages while maintaining the brand's tone of voice.</li><li>
Coordinate with the warehouse, operations, and e-commerce teams regarding order updates and customer requests.</li><li>
Record customer interactions and maintain accurate documentation of inquiries and resolutions.</li><li>
Identify recurring customer concerns and provide feedback to support service and operational improvements.</li><li>
Support promotional campaigns, product launches, and seasonal sales by responding to customer inquiries.</li><li>
Achieve customer service quality standards and response time targets.</li></ul>
Work Details<ul><li>
Company: Talent 360</li><li>
Employment Type: Full-time</li><li>
Work Model: Hybrid</li><li>
Location: Palm Hills, 6th of October</li><li>
Working Days: Sunday to Thursday, plus every other Saturday (Remote).</li><li>
Working Hours: 9:00 AM &ndash; 5:00 PM or 10:00 AM &ndash; 6:00 PM</li></ul> 

Requirements 
<ul><li>
Bachelor's degree.</li><li>
0&ndash;2 years of experience in customer service, social media moderation, online customer support, or a similar role.</li><li>
Previous experience in the fashion, retail, or e-commerce industry is preferred.</li><li>
Very good command of English (especially written) is required.</li><li>
Excellent written and verbal communication skills in Arabic.</li><li>
Strong customer service, problem-solving, and conflict resolution skills.</li><li>
Ability to manage multiple conversations simultaneously in a fast-paced environment.</li><li>
Familiarity with social media platforms such as Instagram, Facebook, TikTok, and WhatsApp Business.</li><li>
Good organizational skills and attention to detail.</li><li>
Proficiency in Microsoft Office and Google Workspace is an advantage.</li><li>
Positive attitude, strong teamwork skills, and customer-first mindset.</li></ul> 

Benefits 
<ul><li>
Medical Insurance</li><li>
Hybrid Working Model</li><li>
Flexible Working Hours</li></ul></div>

Social Media Moderator

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job Purpose

To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. 
Description

Customer Calls Handling

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.

2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.

3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.

4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.

5. Ensure high service quality during inbound/outbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.

6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.

Policies, Processes and Procedures

8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.

Compliance

10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.</li></ul>
<ul><li>0 &ndash; 1 years of experience</li></ul>

Skills
<ul><li>Excellent command of English and Arabic languages</li></ul>
<ul><li>Proficient user of MS Office</li></ul>
<ul><li>Reliable, energetic and cooperative</li></ul>
<ul><li>Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

dsquares

<div>Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.
Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.
Our team is the core of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is founded on openness, empowerment, and a collective passion for delivering extraordinary customer experiences. Join us and be part of a team that&rsquo;s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About the role:
We're looking for an AI Transformation Specialist to help drive AI adoption across the organization. In this role, you'll work closely with different departments to identify opportunities where AI can improve efficiency, automate processes, and enhance decision-making. You'll lead AI initiatives from idea to implementation while ensuring employees are equipped to embrace new ways of working.
Duties &amp; Responsibilities:
<ul><li>Identify business processes that can be optimized through AI solutions.</li><li>
Partner with business stakeholders to understand challenges and translate them into AI use cases.</li><li>
Lead the implementation and rollout of AI-powered tools and initiatives.</li><li>
Collaborate with cross-functional teams including HR, Operations, IT, and Business Leaders.</li><li>
Design and deliver AI awareness sessions, workshops, and user training.</li><li>
Support change management and user adoption throughout AI transformation projects.</li><li>
Monitor AI initiatives, measure impact, and recommend continuous improvements.</li><li>
Stay up to date with emerging AI technologies and industry best practices.</li><li>
Ensure AI solutions align with company policies, governance, and ethical standards.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field.</li><li>
3&ndash;5 years of experience in digital transformation, process improvement, project management, business analysis, or AI-related roles.</li><li>
Strong understanding of Generative AI tools and their business applications (e.g., ChatGPT, Microsoft Copilot, Gemini, Claude).</li><li>
Experience managing cross-functional projects and driving organizational change.</li><li>
Excellent analytical, problem-solving, and communication skills.</li><li>
Ability to simplify technical concepts for non-technical audiences.</li><li>
Strong stakeholder management and presentation skills.</li></ul> 

Benefits 
<ul><li>
Private Medical Insurance &amp; life cover.</li></ul><ul><li>
Transportation &amp; Mobile Allowance Benefit.</li><li>
Annual profit share.</li><li>
Hybrid working environment.</li><li>
Inclusive working environment with enhanced maternity and paternity benefits.</li><li>
Work and organizational culture which values learning.</li><li>
Regular perks such as company social, wellbeing &amp; CSR events.</li><li>
Your Birthday Off.</li><li>
Extra day of leave for every year of completion.</li></ul></div>

AI Transformation Specialist

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Quality Control Specialist to join our dynamic team.
The ideal candidate will play a crucial role in maintaining the highest quality standards in our products and processes.
Key Responsibilities:<ul><li>
Investigate deviations, non-conformities, and out-of-specification results to identify root causes and implement corrective actions.</li><li>
Collaborate with production and quality assurance teams to ensure timely resolution of quality issues and enhance product quality.</li><li>
Assist in stability studies and evaluate shelf-life data for finished products.</li><li>
Monitor compliance with Good Manufacturing Practices (GMP) and quality standards throughout the production process.</li><li>
Participate in internal and external audits, providing necessary documentation and support.</li></ul> 

Requirements 
<ul>
<li>Bachelor&rsquo;s degree in Science, Biochemistry, or a related field.</li>
<li>0-2years of experience in quality control or quality assurance within the pharmaceutical or related industry.</li>
<li>Ability to work effectively in a team environment and adapt to changing priorities.</li></ul></div>

Quality Control Specialist

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a creative and detail-oriented Junior Graphic Designer to join our marketing team. The ideal candidate will support the development of visually compelling materials across digital and print platforms, ensuring brand consistency and high-quality design execution. This is an excellent opportunity for a motivated designer to grow in a fast-paced, professional environment.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Assist in creating visual content for social media, websites, presentations, advertisements, brochures, and event materials.
 </li>
 <li>
 Support the execution of brand campaigns and ensure consistency across all visuals.
 </li>
 <li>
 Adapt master creative concepts into various formats and sizes.
 </li>
 <li>
 Edit and retouch images, source stock photos, and prepare final artwork for production.
 </li>
 <li>
 Collaborate with the marketing team, copywriters, and external agencies when needed.
 </li>
 <li>
 Keep up to date with design trends, tools, and best practices.
 </li>
 <li>
 Organize and manage creative assets and design files.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in Graphic Design, Visual Communication, or a related field.
 </li>
 <li>
 0&ndash;2 years of professional experience in graphic design.
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign; After Effects is a plus).
 </li>
 <li>
 Strong sense of layout, typography, color, and attention to detail.
 </li>
 <li>
 Portfolio demonstrating creativity and technical skill.
 </li>
 <li>
 Ability to work under pressure and meet tight deadlines.
 </li>
 <li>
 Basic understanding of printing processes and digital formats.
 </li>
 <li>
 Familiarity with motion graphics or simple animation is a plus.
 </li>
 <li>
 Knowledge of Canva, Figma, or other collaborative design tools.
 </li>
 <li>
 Interest in real estate, architecture, or corporate branding is a bonus.
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Junior Graphic Designer

<div>Export Sales Specialis
Industry: FMCG &ndash; International Trade, Import/Export &amp; Distribution
Location: Sheikh Zayed, Cairo, Egypt
Experience Level: 4+ Years
Employment Type: Full-time
Job Summary
We are hiring for a fast-growing FMCG company specializing in international trade, import/export operations, and product distribution, is seeking a Regional Sales Specialist with strong FMCG experience to drive sales growth across regional markets. The role focuses on achieving sales targets, expanding market presence, managing key accounts, and building long-term relationships with distributors and partners. 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Sales, Marketing, or a related field.</li><li>
Minimum 4 years of sales experience, preferably within the FMCG industry.</li><li>
Proven experience handling regional or international markets is a strong advantage.</li><li>
Strong negotiation, closing, and relationship management skills.</li><li>
Bilingual is preferred</li><li>
Excellent communication skills in Arabic and English.</li><li>
Results-driven mindset with strong commercial awareness.</li><li>
Ability to work independently and manage multiple accounts in a fast-paced environment.</li><li>
Willingness to travel regionally when required.</li></ul> 

Benefits 
<ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul>
Working Conditions<ul><li>
Working Hours: 9:00 AM &ndash; 6:00 PM or 10:00 AM &ndash; 7:00 PM, including one hour break</li><li>
Days Off: Fridays &amp; Saturdays</li><li>
Work Location: Sheikh Zayed, Cairo</li></ul></div>

Senior Export Sales - FMCG

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