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customer service representative

customer service specialist

customer support specialist

MBC GROUP

<div>
 <p>
  Responsibilities
 </p>
 <p>
  The role's responsibilities listed below are focused on day-to-day operations but are not limited to:
 </p>
 <ul>
  <li>
   Respond to customers&rsquo; inquiries via support channels promptly and professionally.
  </li>
  <li>
   Show empathy and patience when dealing with customers&rsquo; inquiries with strong problem-solving skills.
  </li>
  <li>
   Identify and assess customers&rsquo; needs and provide appropriate solutions and alternatives when necessary to achieve positive customer satisfaction.
  </li>
 </ul>
 <p>
  &bull; Supporting front line representatives and providing timely feedback for a seamless customer experience.
 </p>
 <ul>
  <li>
   Keep accurate records of customer interactions, transactions, comments, and complaints.
  </li>
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   Collaborate with other departments to ensure timely resolution of customer issues.
  </li>
  <li>
   Follow up with internal and external teams to ensure the inquiries, complaints, and escalations are resolved to customers&rsquo; satisfaction.
  </li>
  <li>
   Provide product and service information to customers, guiding them through features and functionalities.
  </li>
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   Handle customer complaints, provide appropriate solutions, and escalate issues if needed.
  </li>
  <li>
   Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  </li>
  <li>
   Assist in maintaining a positive and professional company image through interactions with customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements
 </p>
 <p>
  The role's requirements listed below are the basic ones needed to operate on a day-to-day basis:
 </p>
 <ul>
  <li>
   2+ years of experience in customer service or a related role (preferred to be as an SME &ldquo;Subject Matter Expert&rdquo; or escalations support).
  </li>
  <li>
   Flexibility to work in shifts, weekends and on public holidays.
  </li>
  <li>
   Bachelor's degree is required.
  </li>
  <li>
   Experience using SalesForce and other CRM systems.
  </li>
  <li>
   Excellent communication skills, both verbal and written.
  </li>
  <li>
   Native or advanced speaking and writing Arabic are a must.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Support Representative

Aura Communication

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: From E&pound;9,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Bank Contact center

VodafoneThree

<div><div><div><div><h2 class="jobSectionHeader"><b>Who we are</b></h2>
</div><div><p>
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.<br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.<br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.<br>
#VOIS #BeUnrivalled #CreateTheFuture</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
About this Role</b></h2>
</div><div><p>
We are seeking a customer-focused individual to join our Vodafone Roaming Services (VRS) team as a Service Desk Advisor. This role is pivotal in supporting American and Canadian travellers using Vodafone&rsquo;s eSIM bundles across Europe. Operating in a hybrid mode from VOIS Hub1, the advisor will provide 24/7 support via chat and email, ensuring seamless connectivity and peace of mind for travellers. The role is designed to uphold Vodafone&rsquo;s global customer service standards and may expand to include voice support in future phases</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><ul><li>Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management.</li><li>
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met.</li><li>
Identify and address secondary customer needs to enhance service value.</li><li>
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels.</li><li>
Adhere to established procedures and contribute to process improvements where applicable.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2>
</div><div><ul><li>Fluent in English (C2 level) with strong written communication and fast typing skills.</li><li>
Skilled in handling account management and technical queries in writing.</li><li>
Emotionally intelligent with the ability to manage high-profile customers.</li><li>
Proficient in MS Office and capable of working rotational morning and night shifts.</li><li>
Committed to compliance and continuous self-development.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Not a Perfect Fit?</b></h2>
</div><div><p>
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What skills you will learn</b></h2>
</div><div><ul><li>Advanced customer engagement techniques across digital platforms.</li><li>
Incident management and resolution in a multi-system environment.</li><li>
Technical troubleshooting and account management.</li><li>
Collaboration with cross-functional support teams.</li><li>
Process improvement and service excellence strategies.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Follow us on social media and #StayConnected</b></h2>
</div><div><ul><li>LinkedIn</li><li>
Facebook</li><li>
Instagram</li><li>
Chat with our employees</li></ul></div></div></div></div>

Vodafone Travel eSIM Service Desk Advisor (VOIS) 1

Concentrix

<div>
 <p>
  Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at 6th of October site!
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 </p>
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  <br/>
 </p>
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  <br/>
 </p>
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  Work location: 6th of October, Giza, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Fluent in English (B2 - C1).
  </li>
  <li>
   Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
  </li>
  <li>
   Ability to multi-task, organize, and prioritize work.
  </li>
  <li>
   Flexible with rotational shifts including night and overnight shifts.
  </li>
  <li>
   Ready to start immediately.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Benefits:
 </p>
 <ul>
  <li>
   Attractive salary packages.
  </li>
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   Unlimited sales bonuses.
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   Transportation provided (Door to door for ladies through night and overnight shifts).
  </li>
  <li>
   Social &amp; medical insurance.
  </li>
  <li>
   Paid training.
  </li>
  <li>
   Opportunity to get promoted after 6 months.
  </li>
  <li>
   Free online courses.
  </li>
 </ul>
</div>


Customer Service Specialist

HSBC

<div>
 <p>
  <strong>
   Why join us
  </strong>
 </p>
 <p>
  To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 </p>
 <p>
  <strong>
   What you will do
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
  </li>
  <li>
   Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
  </li>
  <li>
   Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
  </li>
  <li>
   Receive/make calls/Emails from/to customers (internal/ external)
  </li>
  <li>
   Act effectively on all customer feedback.
  </li>
  <li>
   Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
  </li>
  <li>
   Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
  </li>
  <li>
   Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
  </li>
 </ul>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Fluent in English and French is a must
  </li>
  <li>
   Previous Experience in customer facing roles
  </li>
  <li>
   Exceptional Client focus and orientation
  </li>
  <li>
   Interpersonal, verbal and written communication skills.
  </li>
  <li>
   Ability to communicate efficiently with local and global teams
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Ability to multi-task, depending on the criticality of the tasks.
  </li>
  <li>
   Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
  </li>
 </ul>
 <p>
  <strong>
   <em>
   </em>
  </strong>
 </p>
 <p>
  <strong>
   What additional skills will be good to have?
  </strong>
 </p>
 <ul>
  <li>
   Experience and proficiency with web-based technologies.
  </li>
  <li>
   Position requires technical knowledge where GPS experience is asset.
  </li>
  <li>
   MS office.
  </li>
  <li>
   MI and Reporting/ Real time management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 </p>
 <p>
 </p>
</div>


Client Service Specialist - FRENCH IS A MUST

<p>Hi there!</p><p>I&rsquo;m Maha, a recruiter from Concentrix. We are hiring Customer Service Advisors.</p><p>If you're interested, here&rsquo;s what we offer:</p><p>Competitive salary up to 17450 EGP gross.</p><p>Paid training</p><p>Free transportation</p><p>Social and medical insurance</p><p>Requirements:</p><p>Graduates only</p><p>Fluency in English (B2 Level)</p><p>Cairo resident</p><p>Egyptian citizen</p><p>Flexibility with rotational shifts and night shifts</p><p>6th of October City</p><p>Interested? Send me a voice note introducing yourself to apply.</p><p>Best,</p><p>Maha</p><p>Concentrix</p><p>Job Types: Full-time, Permanent, New grad</p><p>Pay: E&pound;14,000.00 - E&pound;18,950.00 per month</p><p>Ability to commute/relocate:</p><ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Are you okay with rotational shifts 24/7?</li><li>Are you an Egyptian citizen?</li></ul><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>call center: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English fluently (Required)</li></ul><p>Work Location: In person</p>

Travel Advisor (Customer Service)

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose</b></h2>
</div><div><p>
To act as high touch technical expert for top strategic enterprise customers to enhance all complicated problems MTTR &amp; to maintain customer satisfaction through understanding their technical solutions &amp; expectations to enhance their NPS.</p><p>
To ensure smooth relation with top enterprise customer technical teams by operating their products in way that is satisfying the necessary operational and quality requirements.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Role Purpose</b></h2>
</div><div><ul><li>Act as focal technical point for top enterprise customers for 24 hours (on-call basis). Meet technical SPOCs for customers and build relationship with them. Lead all their incidents. Understand all their solutions for current and digest &amp; anticipate their needs and recommend with VBU a tailored solution.</li><li>
Specifies and applies appropriate analytical techniques &amp; deep assessment from operational point of view on the solutions they receive from Vodafone to create information which supports business decision-making.</li><li>
Drive, maintain and improve all customer services KPIs received from Vodafone, enabling the identification of performance deviation versus targets and define corrective actions plan.</li><li>
Owns, investigate, and manages all customer incidents &amp; manage resolution in a clear differentiated customer experience. Adding proactive monitoring approaches for better customer experience.</li><li>
Owns, investigate, and manages all customer incidents &amp; manage resolution in a clear differentiated customer experience. Adding proactive monitoring approaches for better customer experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications &amp; Competencies</b></h2>
</div><div><ul><li>6-10 years of experience in IP Networks technologies.</li><li>
Superior Leadership skills.</li><li>
Effective communication &amp; influencing skills.</li><li>
Excellent analytical &amp; decision-making skills.</li><li>
High Interpersonal and organizational skills</li></ul><p>
Must have technical / professional qualifications:</p><ul><li>
BSc of Engineering in Telecommunications or Computer science.</li><li>
Advanced knowledge of IP network technologies.</li><li>
Advanced knowledge of Fixed enterprise solutions (Connectivity , Messaging, IoT ,&hellip;etc)</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Not a perfect fit?</b></h2>
</div><div><p>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Tech Strategic Customer Support Lead

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