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customer support specialist

AFKAR TECHNOLOGY

<div>
 
 
 
 Role Description
 
 
 
 
 
 
 
 This is a full-time, on-site role for a Call Center Specialist located in Giza. The Call Center Specialist will be responsible for handling customer support inquiries, providing excellent customer service, and efficiently managing contact center operations. Daily tasks include assisting customers via phone and email, resolving issues, and maintaining accurate records of customer interactions.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
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 Customer Support and Customer Service skills
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 Excellent Communication skills, both written and verbal
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 Experience working in Contact Centers
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 Strong Computer Literacy
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 Ability to work effectively in a team environment
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 university graduates
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 Previous experience in a similar role is an advantage
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 Salary: 22k Gross
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 Medical insurance
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 Life insurance
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 </ul>
 
 
 
</div>

Call Agent (English Account)

Concentrix

Concentrix is hiring We&rsquo;re Hiring: Customer Service Representative (Full-Time)Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!Position: Customer Service RepresentativeEmployment Type: Full-Time Shifts: Rotational Transportation: Provided + Door to door for girls (after 9PM) Benefits: Social &amp; Medical Insurance IncludedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication skills</li><li>English proficiency at B2 level or higher</li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li>Ready to start immediately</li></ul>Why Join Us?<ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!Apply now if you're interested and take the next step in your career!Job Type: Full-time

Customer service representative

Key Responsibilities and Duties:<ul><li>Customer Support: Answering queries, resolving complaints, and providing information about products, services, or policies.</li><li>Communication: Handling both inbound/outbound calls professionally and using, chat, or email, often in a fast-paced environment.</li><li>Documentation: Updating customer records, logging details of interactions in a CRM system accurately.</li><li>Problem-Solving: Troubleshooting issues with empathy and adhering to company guidelines.</li><li>Sales/Account Management: Upselling, placing orders, scheduling appointments, and updating account information.</li><li>Performance Metrics: Meeting targets for metrics like Average Handle Time (AHT) and Customer Satisfaction (CSAT).</li></ul>Required Skills and Qualifications:<ul><li>Communication: Excellent verbal and written communication skills.</li><li>Soft Skills: Active listening, empathy, patience, and the ability to handle difficult customers.</li><li>Technical Skills: Proficiency in computer systems, CRM software, and fast typing skills.</li><li>Education: High school diploma or equivalent is generally required.</li><li>Experience: Often requires 1-2 years of experience in customer service or a related field.</li></ul>Typical Working Environment: Call center agents typically work in a structured environment, often in shifts, involving long periods of sitting and talking.Job Types: Full-time, Permanent, New gradPay: E&pound;13,000.00 - E&pound;20,000.00 per month

English Customer service rep

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking customers, providing exceptional support, answering inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires fluency in both German and English and excellent communication skills across various support channels.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Customer Interaction: Provide first-class customer service via email, chat, and phone .
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 Inquiry Resolution: Respond to customer questions related to products, services, orders (modifying, canceling, shipment delays), and general inquiries .
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 Issue Management: Handle and resolve customer complaints, escalating complex technical or critical issues to the appropriate internal departments when necessary .
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 Process Adherence: Provide accurate, valid, and complete information by using the right methods and tools, ensuring compliance with company policies .
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 Documentation: Utilize Customer Relationship Management (CRM) software and Help Desk Ticketing Systems (e.g., Zendesk, Salesforce) to track and manage all customer interactions and requests efficiently .
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 Performance: Work to achieve key performance indicators (KPIs) such as customer satisfaction (CSAT) and quality targets .
 </li>
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 Feedback: Report to management on customer feedback, common complaints, and quality trends to drive continuous improvement .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Language Fluency: High level of fluency in German (C1 or C2 level preferred) and professional working proficiency in English (B2 level or higher) (written and oral) .
 </li>
 <li>
 Experience: Previous experience in a customer service, call center, or related customer-facing role is typically required .
 </li>
 <li>
 Education: A high school diploma or equivalent is generally required, with a degree in a business or communications-related field often preferred .
 </li>
 <li>
 Technical Skills: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Help Desk Ticketing Systems is required .
 </li>
 <li>
 Soft Skills: Excellent communication, empathy, problem-solving, and active listening skills .
 </li>
 <li>
 Work Style: Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude .
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2511_16116
 
 
 Posted At: Sun Nov 23 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Customer Service Rep. (German Teammate))

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 As a Customer Care Agent, you will be the key point of contact for customers, responsible for solving problems, owning the customer issue from start to finish, and fostering a connection to build trust and brand affinity . This role requires a flexible schedule, as it may include working various shift patterns, including weekends .
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide empathetic and personalized service, consistently meeting the brand's service standards .
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 Work to resolve customer queries on the first contact, always taking ownership of the customer's problem .
 </li>
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 Handle customer interactions across multiple communication channels, including phone, messaging, social media, and email .
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 Collaborate with internal teams (e.g., operations, specialists) to resolve complex or patient-specific queries .
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 Maintain accurate records of customer enquiries, complaints, and any safeguarding concerns within the system .
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 Handle sensitive customer queries in a confidential and professional manner .
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 Support 'out of inbox' projects as needed, such as creating macros, assisting with new starter training, or other business-critical tasks .
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 Act as the 'voice of the customer' by sharing insights and suggesting process improvements to other teams in the business .
 </li>
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 Demonstrate the ability to work effectively and with a high degree of independence .
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Language Proficiency: Exceptional English skills (both written and spoken) are essential .
 </li>
 <li>
 Customer Focus: A passion for problem-solving and a strong desire to provide excellent customer care by going the extra mile to achieve customer happiness .
 </li>
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 Experience: Previous experience in customer service, ideally in a fast-paced environment.
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 <li>
 Technical Aptitude: Tech-savvy with the ability to quickly learn new software, including CRM tools (like Salesforce) and communication platforms (like Intercom or similar equivalents) .
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 Adaptability: Experience working in an environment that requires high ownership and the ability to navigate light process infrastructure is desirable .
 </li>
 <li>
 Typing Speed: Some roles may require a minimum typing speed and accuracy, such as 30+ words per minute with high accuracy .
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17432
 
 
 Posted At: Fri Dec 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Teammate (Voice)

Appgain

APPGAIN is seeking an enthusiastic and detail-oriented Junior SW Tester Technical Support specialist to join our growing team. This entry-level on-site role is an excellent opportunity for individuals looking to build a career at the intersection of software quality assurance and technical customer support. You will assist in ensuring the quality and stability of our software products while providing initial technical assistance to our users under guidance.Responsibilities:Issue Reproduction &amp; Diagnosis:<ul><li>Assist in reproducing and documenting technical issues reported by customers or identified through internal testing.</li><li>Gather basic information from users regarding reported problems.</li><li>Learn to identify potential root causes of software defects with supervision.</li></ul>Technical Support:<ul><li>Provide initial technical assistance to end-users via various channels (email, chat, ticketing system) for common issues.</li><li>Follow established troubleshooting steps and provide clear, basic solutions.</li><li>Escalate complex or unresolved issues to mid-level or senior technical support/development teams, ensuring all relevant information is documented.</li></ul>Quality Assurance &amp; Testing:<ul><li>Execute pre-defined test cases for functional and regression testing to validate bug fixes and new features.</li><li>Document test results and identified defects accurately in issue tracking systems.</li><li>Learn and apply basic software testing methodologies.</li></ul>Documentation &amp; Knowledge Management:<ul><li>Assist in maintaining and updating knowledge base articles, FAQs, and troubleshooting guides.</li><li>Document customer interactions and basic technical problems.</li></ul>Collaboration &amp; Communication:<ul><li>Collaborate with team members (software developers, QA engineers) to learn and contribute to issue resolution.</li><li>Communicate technical information clearly and patiently to users and internal teams.</li><li>Participate actively in team meetings to understand project progress and support trends.</li></ul>Qualifications:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience (e.g., relevant certifications, bootcamp completion).</li><li>2 year of experience in a technical support and software testing role</li><li>Good understanding of software testing concepts and methodologies (e.g., manual testing).</li><li>Familiarity with ticketing systems (e.g., Jira, Odoo) and/or bug tracking tools.</li><li>Good problem-solving and analytical skills, with attention to detail.</li><li>Strong written and verbal communication skills, with a willingness to learn how to explain technical concepts effectively.</li><li>Ability to follow instructions, learn quickly, and work effectively as part of a team.</li><li>A strong desire to grow and develop skills in both software quality assurance and technical support.</li></ul>Preferred Qualifications :<ul><li>Basic understanding of Agile/Scrum development methodologies.</li><li>Experience with customer-facing roles.</li></ul>work type : on sitework location : gizaJob Type: Full-timeApplication Question(s):<ul><li>How many years of work experience do you have in manual testing ?</li><li>How many years of work experience do you have in creating test cases and bug report, Postman in API testing ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Technical Support: 1 year (Preferred)</li></ul>Location:<ul><li>Giza (Preferred)</li></ul>

Junior Software Tester

Nile University

<div>
 
 Job Summary
 
 
 
 The Junior Student Recruitment Specialist supports student recruitment and outreach by coordinating events, engaging with prospective students and parents, and promoting programs, admissions, and scholarships. This role helps implement marketing campaigns, manage student recruitment databases, and follow up on leads to boost enrollment.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Assist in planning, coordinating, and attending recruitment events such as school visits, education fairs, and on campus events.
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 <li>
 Provide accurate and engaging information to prospective students and parents regarding programs, admissions, scholarships, and campus life.
 </li>
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 Support the implementation of marketing and outreach campaigns targeting potential students.
 </li>
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 Help maintain the recruitment database and track leads and inquiries.
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 Follow up with potential applicants to encourage conversion to enrollment.
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 Collaborate with the Admissions and Marketing teams to ensure consistent messaging and timely communication.
 </li>
 <li>
 Prepare reports and feedback on recruitment activities and event outcomes.
 </li>
 <li>
 Assist with any administrative tasks related to recruitment and admissions.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or any related field.
 </li>
 <li>
 2 years of similar experience is preferred.
 </li>
 <li>
 Excellent command of English Language.
 </li>
 <li>
 Proficiency in Microsoft Office Suite.
 </li>
 <li>
 Excellent Communication and time management skills.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention (Junior Student Recruitment Specialist) in the subject field.
</div>

Junior Student Recruitment Specialist

Explore 112+ Customer support specialist in Giza this March. Find roles across top companies and apply now to boost your career.