customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support representative Jobs in Lahore

customer support representative

customer care representative Jobs in Lahore

customer care representative

customer support technician

Contour Software

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 
 
 
 Division:
 
 
 
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 
 
 
 Division Link:
 
 https://www.jonasclub.com/
 
 
 
 
 The Role:
 
 
 
 
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 
 Requirements:
 
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
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 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
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 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
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 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
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 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
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 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
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 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
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 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
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 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
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 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
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 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
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 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
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 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
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 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
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 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
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 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
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 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
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 </ul>
 
 
 Technical Proficiency:
 
 
 
 
 <ul>
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 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
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 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
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 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
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 Understanding of VMware or Hyper-V is a plus is an asset
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 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience:
 
 
 
 
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 Experience in software support, hospitality, club operations, or similar industries is highly desirable
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 3-5+ years in technical support, customer service, or helpdesk environments
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 Bachelor&rsquo;s degree in computer science or a related discipline
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 Familiarity with ticketing systems and support platforms
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 Knowledge of basic accounting concepts
 
 
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 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
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 Client Focus &ndash; A service-first mindset with empathy and accountability
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 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
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 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
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 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 
 Work Schedule &amp; Availability:
 
 
 
 
 <ul>
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 Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
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 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
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 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
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 Market-leading Salary
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 Medical Coverage &ndash; Self &amp; Dependents
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 Parents Medical Coverage
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 Provident Fund
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 Employee Performance-based bonuses
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 Home Internet Subsidy
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 Conveyance Allowance
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 Profit Sharing Plan [Tenured Employees Only]
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 Life Benefit
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 Child Care Facility
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 Company Provided Lunch/Dinner
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 Professional Development Budget
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 Recreational area for in-house games
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 Sporadic On-shore training opportunities
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 Friendly work environment
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 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Product Support Technician

Imperial Resource Group, Global

Join our dynamic team as a Customer Support Representative!Provide exceptional technical support to our valued customers across the USA. Troubleshoot internet connectivity issues, explain complex technical information clearly, and resolve customer concerns efficiently. A successful candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service.Responsibilities (Training will be given):<ul><li>Answer customer inquiries via phone, email, and chat</li><li>Troubleshoot internet connectivity issues</li><li>Provide technical support and guidance</li><li>Resolve customer complaints and escalate issues as needed</li><li>Adhere to company policies and procedures</li></ul>Qualifications:<ul><li>Strong customer service orientation</li><li>Excellent verbal and written communication skills</li><li>Basic computer troubleshooting knowledge</li><li>Ability to work in a fast-paced environment</li><li>Availability to work flexible shifts</li></ul>Please note that this is a full-time, onsite position for the evening/night shift. Office Location: 48 Commercial Plaza Cavalry Ground, Lahore Cantt For further details contact p: +92 319-8476447Join us and make a difference in the lives of our customers!Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthExperience:<ul><li>Customer services: 1 year (Preferred)</li></ul>Work Location: In person

Customer Care and Technical Support Representative

Planlab Solutions

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>2 &ndash; Afternoon Shift (9 hours)</li><li>2 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li></ul>Work Location: In person

Customer Support Specialist – Afternoon & Night Shifts

Abacus Outsourcing

We are hiring Customer Support Executives for a growing FinTech support project. If you have experience in email and chat support and understand digital banking services, we encourage you to apply.Salary: Up to PKR 100,000 Schedule: 5 Days a Week Timings: Fixed US Shift Benefits: Medical Benefits, US Holidays Location: In-Person- LahoreJob Responsibilities<ul><li>Handle customer queries related to digital payments, transfers, account access, and transaction issues.</li><li>Provide support through email and live chat channels.</li><li>Investigate and resolve issues such as failed transactions, verification problems, and payment delays.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to resolve customer issues quickly.</li><li>Deliver a professional and customer-focused support experience.</li></ul>Requirements<ul><li>Strong Email and Chat Support experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with Revolute or Western Union customer support is highly encouraged.</li><li>Ability to work in fixed US shift timings.</li></ul>If you have FinTech or digital banking support experience, this is a great opportunity to grow with a professional team.Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech (Email & Chat)

My Digital People

As a Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and live chat. Your role will be crucial in ensuring customer satisfaction, resolving queries, and maintaining our high service standards.Key Responsibilities:<ul><li>Responsible for outbound calling in response of queries or issues registered by customers/clients.</li><li>Handle customer inquiries via phone, email, and live chat.</li><li>Provide accurate and helpful information regarding products, services, and policies.</li><li>Resolve customer issues efficiently and professionally, ensuring a positive experience.</li><li>Escalate complex queries to the appropriate department when necessary.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Follow company guidelines and procedures to ensure consistency in customer service.</li><li>Identify and report trends in customer feedback to improve service quality.</li></ul>Requirements:<ul><li>British accent required for clear and professional communication.</li><li>Previous experience in customer service, call centres, or a related field is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities and a customer-first attitude.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Proficiency with customer support software and CRM systems is a plus.</li><li>Willingness to work Onsite UK hours from 12:30pm to 09:30pm</li></ul>Benefits:<ul><li>Competitive salary with annual incentives.</li><li>Work Life Balance.</li><li>A positive and supportive work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Technical Support (Chat & Phone)

Shehroz Akram Enterprises

Job Type: Full-time Pay: Rs45,000 - Rs90,000 + Sales Commissions and Bonuses per month. Experience: Call Center: 1-2 years (Preferred)We are hiring a confident, English-fluent individual with experience in international customer service or tele sales (preferably US or Canada campaigns) to support our expanding home security and automation operations. The role involves handling customer enquiries, booking appointments, following up on leads, and assisting clients through the installation and activation process from start to finish.Key Responsibilities<ul><li>Answer inbound and outbound calls, messages, and web enquiries from customers (via phone, SMS, Meta, or website chat)</li><li>Schedule technician visits or system installation appointments by coordinating with US/Canada-based teams</li><li>Follow up with potential clients to address questions, explain product benefits, and close sales</li><li>Support documentation, contract signing, and payment/deposit follow-ups</li><li>Update CRM and maintain detailed notes for every lead and interaction</li><li>Coordinate with operations and technical teams for smooth service delivery</li><li>Achieve weekly targets for appointments booked, installations completed, and sales conversions</li></ul>If you have a strong communication style, enjoy building customer trust, and want to grow with a fast-paced company in the security and automation industry, we&rsquo;d love to have you on board!Job Type: Full-timePay: Rs45,000.00 - Rs90,000.00 per monthWork Location: In person

International Call Centre (Sales Executive/Closer)

mahir

We're Hiring: Project / Corporate Customer ExecutiveLocation: LahoreDepartment: Corporate Services / ProjectsAre you technically sound and love dealing with people? We're looking for a Project / Corporate Customer Executive to manage relationships with our valued corporate clients, ensure smooth project execution, and help grow our client base.What You'll Do:✔ Maintain and strengthen relationships with existing corporate clients✔ Conduct site visits &amp; evaluate technical needs (Electrical, Plumbing, Carpentry, etc.)✔ Coordinate technician visits and ensure quality service delivery✔ Prepare quotations, follow up for approvals, and manage invoicing✔ Onboard new corporate clients from sectors like restaurants, schools, offices✔ Keep records of visits, tasks, and share timely reports with managementWho You Are:DAE or Bachelor's in Engineering, Business, or relevant field2&ndash;3 years of experience in project coordination, client service, or facility managementGood understanding of technical servicesExcellent communication and time management skillsWilling to travel for site visitsIf you're proactive, customer-focused, and ready to take on a dynamic role &mdash; we'd love to hear from you!Apply now 0301 6169489 &amp; hr@mrmahir.comJob Types: Full-time, FresherWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs85,000.00 per monthWork Location: In person

Project / Corporate Customer Executive

Explore 1112+ Customer support technician in Lahore this March. Find roles across top companies and apply now to boost your career.