customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

customer success manager

customer support technician

DYNAMIC SOLUTIONS

Customer Support Representative (Night Shift)We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for managing customer interactions, resolving queries, and ensuring a positive customer experience across multiple channels.Key Responsibilities<ul><li>Handle customer interactions via phone, email, and live chat</li><li>Resolve customer queries efficiently while maintaining professionalism</li><li>Follow up with customers to ensure issue resolution and satisfaction</li><li>Maintain accurate records of interactions in CRM systems</li><li>Collaborate with internal teams for timely issue resolution</li><li>Identify upselling and cross-selling opportunities</li><li>Collect and report customer feedback to improve services</li></ul>Requirements<ul><li>Minimum Intermediate (FA/FSc/ICom or equivalent)</li><li>At least 6 months of customer service or call center experience</li><li>Strong communication and interpersonal skills</li><li>Basic technical troubleshooting ability</li><li>Proficiency in Microsoft Excel or Google Sheets</li><li>Strong problem-solving and customer-handling skills</li><li>Willingness to work in night shifts / rotational shifts</li></ul>Preferred Skills<ul><li>Experience with CRM tools (Salesforce, HubSpot, or similar)</li><li>Experience handling international customers (US/UK market preferred)</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth and career development opportunities</li><li>Supportive and collaborative work environment</li><li>Performance-based incentives</li></ul>Job Details<ul><li>Location: Garden Town, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Job Type: Full-Time</li><li>Send your resume to: careers@dynamicsols.com</li><li>Garden Town, Lahore (On-site)</li><li>Full-Time</li></ul>Work Location: In person

Customer Support Representative (Night Shift)

Abacus Outsourcing

Job DescriptionProject Overview: Developed and managed customer support operations for a FinTech platform, with a focus on delivering seamless financial service experiences through multi-channel support. The project was designed to reflect how modern digital banks efficiently handle customer inquiries, transaction issues, and account-related concerns while maintaining high service standards.Objectives:<ul><li>Provide prompt and accurate resolution of customer issues related to digital banking services.</li><li>Ensure seamless customer interactions across calls, emails, and live chat channels.</li><li>Maintain well-structured records of customer interactions for operational transparency.</li><li>Enhance customer satisfaction through proactive problem-solving and service excellence.</li></ul>Key Responsibilities:<ul><li>Handled customer inquiries related to FinTech services, including digital payments, fund transfers, account access, and transaction-related issues.</li><li>Responded to customer requests via multiple communication channels, including calls, email, and live chat.</li><li>Investigated and resolved issues such as failed transactions, account verification challenges, and payment delays.</li><li>Maintained accurate and detailed documentation of customer interactions and resolutions within the CRM system.</li><li>Collaborated with internal teams, including technical, compliance, and payment operations, to ensure efficient issue resolution.</li><li>Adhered to a customer-first approach aligned with digital banking support standards.</li></ul>Compensation &amp; Benefits:<ul><li>Salary: Attractive and market-competitive</li><li>Schedule: 5 days a week</li><li>Timings: Fixed US shift</li><li>Benefits: Medical coverage and US holiday observance</li></ul>Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech

Best Technology Solution

Urgent Hiring &ndash; Customer Support | Best Technology SolutionStart Your Career Today &ndash; Limited Positions Available!Best Technology Solution is rapidly growing and looking for confident, energetic, and career-focused individuals to join our team immediately.Position: Customer SupportLocation: Lahore (On-site)Shift Details:<ul><li>Evening Shift: 2:00 PM &ndash; 10:00 PM</li><li>Night Shift: 10:00 PM &ndash; 6:00 AM</li><li>Working Days: Monday to Saturday</li></ul>Salary &amp; Benefits:<ul><li>Basic Salary: 40,000 &ndash; 70,000 PKR</li><li>Attractive Incentives (High Earning Potential)</li><li>Career Growth Opportunities</li><li>Friendly &amp; Professional Environment</li><li>Immediate Joining</li></ul>Requirements:<ul><li>Minimum Education: Intermediate (Graduation Preferred)</li><li>Strong English Communication Skills</li><li>Male &amp; Female both can apply</li><li>Fresh &amp; Experienced candidates are encouraged</li></ul>Pay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Urgent Hiring – Customer Support | Best Technology Solution

IBSTEC

IBSTEC is a fast-growing service provider for UK-based taxi companies. We are looking for dedicated and customer-focused individuals to join our team as Customer Support Executives (UK Taxi Dispatch).If you have strong English communication skills and want a stable, growth-oriented career, apply now!Key Responsibilities<ul><li>Handle inbound customer calls and process taxi bookings accurately</li><li>Assist customers with inquiries, changes, and complaints professionally</li><li>Coordinate with drivers to ensure timely pickups and smooth operations</li><li>Maintain accurate records of bookings and customer interactions</li></ul>Requirements<ul><li>Minimum 1 year of customer service experience (international experience preferred)</li><li>Experience in UK taxi dispatch is a plus</li><li>Excellent spoken English (neutral or British accent preferred)</li><li>Willingness to work night/rotational shifts</li><li>Ability to work 8&ndash;12 hour shifts</li><li>Strong communication, multitasking, and problem-solving skills</li><li>Punctual, reliable, and target-driven</li></ul>What We Offer<ul><li>Competitive salary package (PKR 60K &ndash; 80K)</li><li>Performance-based bonuses</li><li>Paid leaves and annual holidays</li><li>Provident fund</li><li>Clear career growth path</li><li>Professional and supportive work environment</li></ul>Location: Gulberg V, LahoreJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive – UK Taxi Dispatch

Taraki

<div>
 Our client
 
 Calcite Technologies
 
 is looking for
 
 Customer Support Representative
 
 in
 
 Lahore.
 
 
 
 
 Job Description:
 
 
 
 We are looking for a Customer Support Representative (CSR) to join our team on a contractual basis. This is a remote role requiring availability in the Australian time zone.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle customer queries professionally via chat, email, or calls
 </li>
 <li>
 Provide timely and accurate solutions to customer concerns
 </li>
 <li>
 Maintain clear and organized records of interactions using Trello
 </li>
 <li>
 Coordinate with internal teams to ensure query resolution
 </li>
 <li>
 Ensure a high level of customer satisfaction
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Prior experience as a CSR or in a similar customer-facing role
 </li>
 <li>
 Hands-on experience with Trello for task and workflow management
 </li>
 <li>
 Strong problem-solving and communication skills
 </li>
 <li>
 Ability to work independently in a remote setup
 
 </li>
 </ul>
</div>

Customer Support Representative (CSR) - Calcite Technologies

Carlcare Services Pvt Ltd

Join a rapidly growing leader in Mobile, Accessories, and Solar! Now expanding its horizons to Air Conditioner. We are seeking a high-potential, results-driven Customer Service Associate/ Dispatcher for our Air Conditioner division based in Lahore.The nerve center of our operations , coordinate field teams, delight customers, and keep service running like clockwork.Location Lahore, Pakistan (Office-based)Type Full-timeExperience 2+ Years in Customer Service or Field DispatchingEducation College degree in Business, Marketing, Customer Service, or equivalentLanguage Fluent English + Proficient Urdu (required)Salary: Market CompetitiveWHY THIS ROLE MATTERSEvery service call starts and ends with you. You are the first voice customers hear and the central coordinator who makes sure the right technician reaches the right customer at the right time , efficiently, every single day.WHAT YOU'LL DO<ul><li>Receive, process, and assign service orders for AC maintenance, cleaning, and installation.</li><li>Schedule field technicians based on service type, urgency, and geographic location.</li><li>Monitor real-time order progress and resolve any service exceptions or delays quickly.</li><li>Manage technician scheduling to ensure consistent service capacity across all shifts.</li><li>Coordinate tools, equipment, and spare parts allocation for field teams.</li><li>Handle customer queries with empathy and professionalism , first-call resolution is the goal.</li><li>Build and maintain service quality dashboards , track satisfaction scores, response times, and complaint rates.</li><li>Prepare regular performance reports and share improvement recommendations with management.</li><li>Create and improve emergency response protocols for urgent or out-of-hours calls.</li></ul>WHAT WE'RE LOOKING FOR<ul><li>2+ years in customer service, call center, or field operations dispatching.</li><li>Experience in home appliance or AC service is a strong advantage.</li><li>Familiar with CRM platforms and dispatching/scheduling tools.</li><li>Excellent communication and conflict-resolution skills in both English and Urdu.</li><li>Good knowledge of Pakistani cities and geography for efficient routing.</li><li>Able to stay calm and make smart decisions under pressure.</li><li>Comfortable analyzing data and translating it into actionable service improvements.</li></ul>Work Location: In person

Customer Service Associate/ Dispatcher

Royal Solar Energy Pvt Ltd

Job OverviewRoyal Solar Energy Pvt Ltd is looking for a skilled and experienced Hybrid Inverter Repair Technician to join our After-Sales Service Lab Team in Lahore (DHA Phase 8).If you have strong expertise in diagnosing, troubleshooting, and repairing hybrid inverters, this is a great opportunity to grow your career in the renewable energy sector.Key Responsibilities:<ul><li>Diagnose and repair hybrid inverters in a lab environment</li><li>Handle after-sales service and customer support</li><li>Perform testing, maintenance, and fault analysis</li><li>Ensure efficient and reliable system performance</li><li>Maintain service reports and technical documentation</li></ul>Requirements:<ul><li>3&ndash;5+ years of experience in inverter/solar system repair</li><li>Strong troubleshooting and diagnostic skills</li><li>Electrical/Electronics qualification (preferred)</li><li>Experience in after-sales service or repair lab</li><li>Available for immediate joining</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available for immediate joining?</li><li>Have you worked in a repair lab or after-sales service environment before?</li><li>Do you have 3&ndash;5 years of experience in hybrid inverter repair?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Hybrid Inverter Repair Technician (Senior Level)

Explore 1278+ Customer support technician in Lahore this April. Find roles across top companies and apply now to boost your career.