customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

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customer support technician

The Children's Place

<div>Location:
Lahore,
<h2 class="jobSectionHeader">Job Summary:
</h2>The Client Services Technician role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC&rsquo;s, Mac, mobile devices, printers, and Teams conferencing. The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.
<h2 class="jobSectionHeader"> 
Responsibilities:
</h2>Key Accountabilities:
<ul><li>Resolve support calls and email requests to meet or exceed service level objectives
</li><li>Troubleshoot hardware, software, network, and printing issues
</li><li>Maintain and troubleshoot Windows 10/11 and Mac OS Environments
</li><li>Install and configure New Hire hardware and software
</li><li>Support Mobile Devices including iDevices and Androids
</li><li>Document all incidents and service requests into ServiceNow to identify trends
</li><li>Knowledgebase documentation
</li></ul>Education and Experience:
<ul><li>Bachelor&rsquo;s degree or technical training preferred
</li><li>Minimum 2-5 years&rsquo; experience at a corporate helpdesk
</li><li>Retail industry experience a plus
</li><li>Experience with software including, but not limited to Mac OS, working knowledge of older Windows Operating systems and productivity software, Active Directory Administration and Exchange, Cisco VPN, Intune and JAMF
</li></ul>Skills and Behaviors:
<ul><li>Technical knowledge of hardware including, but not limited to desktops, laptops, peripherals, printers, iPhones, Androids, and iPads
</li><li>Proficient in PC and Mac
</li><li>Familiarity with Casper Suite (Mac Management tool) a plus
</li><li>Exceptional interpersonal, customer service, and verbal and written communications skills
</li><li>Demonstrated project and time management skills
</li><li>Basic Network concepts
</li><li>Active Directory, Microsoft Exchange, Azure and Intune
</li><li>Cisco AnyConnect/Multifactor</li></ul></div>

Client Services Technician-2

Contour Software

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 
 
 
 Division:
 
 
 
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 
 
 
 Division Link:
 
 https://www.jonasclub.com/
 
 
 
 
 The Role:
 
 
 
 
 We are looking for a high-energy, service-driven Product Support Technician to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.
 
 
 This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.
 
 
 
 
 Requirements:
 
 
 
 
 You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:
 
 
 <ul>
 <li>
 Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
 </li>
 <li>
 Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.
 </li>
 <li>
 A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
 </li>
 <li>
 Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
 </li>
 <li>
 Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
 </li>
 <li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
 </li>
 <li>
 Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
 </li>
 <li>
 Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
 </li>
 <li>
 Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
 </li>
 <li>
 Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.
 </li>
 <li>
 Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
 </li>
 <li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
 </li>
 <li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.
 
 
 </li>
 </ul>
 
 
 Technical Proficiency:
 
 
 
 
 <ul>
 <li>
 Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset
 </li>
 <li>
 Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset
 </li>
 <li>
 Experience with Microsoft Office, CRM systems, and basic HTML is an asset
 </li>
 <li>
 Understanding of VMware or Hyper-V is a plus is an asset
 </li>
 <li>
 Exposure to PowerShell scripting is an asset
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Experience in software support, hospitality, club operations, or similar industries is highly desirable
 </li>
 <li>
 3-5+ years in technical support, customer service, or helpdesk environments
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science or a related discipline
 </li>
 <li>
 Familiarity with ticketing systems and support platforms
 </li>
 <li>
 Knowledge of basic accounting concepts
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 Client Focus &ndash; A service-first mindset with empathy and accountability
 </li>
 <li>
 Technical Curiosity &ndash; Eagerness to learn how things work and solve problems
 </li>
 <li>
 Flexibility &ndash; Comfort with evolving tools, systems, and service standards
 </li>
 <li>
 Professionalism &ndash; Discreet, courteous, and reliable in every interaction
 
 
 </li>
 </ul>
 
 
 Work Schedule &amp; Availability:
 
 
 
 
 <ul>
 <li>
 Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)
 </li>
 <li>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Product Support Technician

Alpha CX

Job Title: Customer Support Representative &ndash; Tech Support (Onsite | 120K PKR | Amazon Experience Required)Location:<ul><li>Onsite &#65288;Grand Square Mall Firdous Market Road, Center Point, Gulberg 3, Lahore&#65289;</li></ul>Job Type: Full-timeSalary: 120k ( Based on Experience )More details about Alpha&#65306;Join the Alpha CX Team and Redefine Customer Service Excellence!Are you passionate about delivering exceptional customer experiences? Do you thrive in a remote work environment with flexibility and growth opportunities? If so, Alpha CX is looking for YOU to be part of our dynamic team!About Us:At Alpha CX, we are committed to being a leader in providing world-class customer service solutions to clients across industries. Joining us means becoming part of a mission-driven organization that values innovation, collaboration, and excellence.Your Role:As a Technical Service Representative, you will:<ul><li>Be the trusted voice of Alpha CX, assisting customers via phone, email, and chat.</li><li>Handle inquiries, resolve complaints, and deliver fast and accurate solutions.</li><li>Provide detailed information about our products and services with professionalism.</li><li>Maintain and update customer records while safeguarding their confidentiality.</li><li>Work closely with internal teams to resolve issues and improve the customer journey.</li><li>Follow company policies to ensure consistent and high-quality service delivery.</li></ul>What We&rsquo;re Looking For:We&rsquo;re seeking team members who have:<ul><li>Fluency in English (both written and spoken).</li><li>Previous Technical Support experience ( mandatory).</li><li>Bachelor degree( mandatory).</li><li>Outstanding communication and interpersonal skills.</li><li>Self-discipline and the ability to work independently in a remote setting.</li><li>Familiarity with technology and customer service tools.</li></ul>Why Join Alpha CX?Here&rsquo;s what we offer:<ul><li>Competitive Salary &ndash; Reflecting your experience and dedication.</li><li>Flexible Work Hours &ndash; Designed to balance your work and personal life.</li><li>Professional Growth &ndash; Access to learning opportunities and career advancement.</li><li>Supportive Team Culture &ndash; Be part of a community that values collaboration and innovation</li></ul>How to Apply:Ready to make a difference? Here&rsquo;s how:Apply only through this link: https://lnkd.in/g3BCDxcuAt Alpha CX, we believe in empowering our team to create remarkable customer experiences. Join us today and be part of our journey to redefine customer service excellence!Job Type: Full-timeProjected Total Compensation: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Support Representative – Tech Support (Onsite | 120K PKR | Amazon Experience Required)

Analytica-data

About UsWe are a U.S.-based Brokerage Company providing reliable services across the country. Our team handles nationwide operations with a focus on transparency, efficiency, and customer satisfaction.Job Responsibilities<ul><li>Make 15&ndash;20 inbound/outbound sales calls per day.</li><li>Contact warm leads provided directly by the company no cold calling required.</li><li>Explain services, pricing, and shipment details to potential customers.</li><li>Convert assigned leads into successful bookings.</li><li>Maintain clear communication and follow-up with clients until deal closure.</li><li>Keep call records and update booking information in the system.</li><li>Deliver professional customer service that aligns with company standards.</li></ul>What We Offer&middot; Commission: Highly Attractive<ul><li>No sales targets or pressure performance-based earnings</li><li>Commissions paid on each successful booking</li></ul>Requirements<ul><li>Excellent communication skills (English preferred).</li><li>Ability to handle inbound/outbound calls professionally.</li><li>Strong persuasion and negotiation skills.</li><li>Basic understanding of sales or customer service (experience in brokerage preferred but not mandatory).</li><li>Positive attitude and willingness to learn.</li></ul>Work Environment<ul><li>Supportive team with growth opportunities.</li><li>Leads provided by the company &mdash; no external lead generation required.</li><li>Training will be provided.</li><li>Time: 7:30 PM &ndash; 4:30 AM</li></ul>Why Join Us?<ul><li>Stable basic salary + extremely high earning potential</li><li>Long-term growth opportunities</li><li>Transparent payout structure</li><li>Work with a reputable U.S.-based brokerage firm</li></ul>Job Type: Full-timeWork Location: In person

Customer Support -(US Sales)

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are actively seeking talented and experienced CX Specialist for our growing CX department.
 
 As a CX Specialist, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 
 You are the first line of contact for all technical queries
 
 
 </li>
 <li>
 
 You will provide professional and understandable answers and solutions
 
 
 </li>
 <li>
 
 You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
 
 
 </li>
 <li>
 
 You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
 
 
 </li>
 <li>
 
 You will closely work with the account management team to resolve technical issues facing their clients on time and recognize where you need to escalate to the level 2 team.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 
 </ul>
 <li>
 
 Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
 
 
 </li>
 <li>
 
 1&ndash;3 years of relevant experience in technical support, client onboarding, or integration roles.
 
 
 </li>
 <li>
 
 Exceptional problem-solving abilities with a focus on efficiency.
 
 
 </li>
 <li>
 
 Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
 
 
 </li>
 <li>
 
 Proactive attitude with a commitment to learning and professional growth.
 
 
 </li>
 <li>
 
 Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
 
 
 </li>
 <li>
 
 Collaborative mindset with the capacity to work independently and within a team.
 
 
 </li>
 <li>
 
 Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
 
 
 </li>
 <li>
 
 Previous experience in technical support or integration roles, preferably in a client-facing capacity.
 
 
 </li>
 <li>
 
 Demonstrated history of successful client issue resolution.
 
 
 </li>
 <li>
 
 Graduation degree preferred in a relevant field such as Computer Science or IT.
 
 
 </li>
 <li>
 
 Proficiency in English is a must.
 
 
 
 
 
 </li>
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

CX Specialist - Lahore (Technical Support Advisor)

Rainbow Cash & Carry

To be successful in this role, customer satisfaction, safety and comfort should be your top priority. Ideal candidates will be patient, and have excellent organizational and troubleshooting skills.HVAC Technician Responsibilities:<ul><li>Installing, maintaining and repairing ventilation and air conditioning systems and equipment.</li><li>Identifying maintenance risks on equipment.</li><li>Diagnosing electrical and mechanical faults for HVAC systems.</li><li>Cleaning, adjusting and repairing systems, and performing warranty services.</li><li>Performing emergency repairs promptly and efficiently.</li><li>Providing technical direction and on-the-job training.</li><li>Keeping daily logs and records of all maintenance functions.</li><li>Ensuring compliance with appliance standards and with Occupational Health and Safety Act.</li></ul>HVAC Technician Requirements:<ul><li>High school diploma, GED or suitable equivalent.</li><li>1+ year experience as an HVAC technician, and willingness to continue education in HVAC field.</li><li>Understanding of advanced principles of air conditioning, refrigeration and heating</li><li>Proficient in balancing air and water treatment systems in line with HVAC protocols..</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

A/C Technician

ZamZam International (Apollo Sports)

Job descriptionWe are looking for Electrician (Field Technician) DAE (Electrical) for our head officeResponsibilities:<ul><li>Good Knowledge of single phase and three phase</li><li>Networking and CCTV Wiring</li><li>UPS and Solar System Knowledge</li><li>Diagnose and troubleshoot technical issues of exercise equipment, identifying root causes and implementing effective solutions.</li><li>Perform repairs and replacements of faulty components, ensuring equipment functionality and safety standards are met.</li><li>Conduct thorough inspections of equipment to identify potential issues or areas for improvement.</li><li>Provide technical support and guidance to customers on proper equipment usage, maintenance, and care.</li><li>Collaborate with internal teams to relay customer feedback and contribute to product improvement initiatives.</li></ul>Requirements:<ul><li>Diploma of Associate Engineering (DAE) in Electrical.</li><li>Strong technical aptitude and problem-solving skills</li><li>Excellent communication and interpersonal skills,</li><li>Ability to work independently</li><li>Willingness to travel to customer locations as needed.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthJob Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Electrician ( Field Technician )

Explore 1730+ Customer support technician in Lahore this December. Find roles across top companies and apply now to boost your career.