customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support specialist Jobs in Lahore

customer support specialist

call center representative Jobs in Lahore

call center representative

customer success specialist Jobs in Lahore

customer success specialist

customer support technician

MTP (Mayfair Technology Partners)

&quot; Please read job description thoroughly before applying&quot;Job Summary: We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: &bull; SLA Management: &bull; Monitor and manage SLA compliance across all technical support contracts. &bull; Track performance metrics and generate regular reports on SLA adherence. &bull; Identify and escalate SLA breaches, and coordinate resolution efforts. &bull; Technical Support: &bull; Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. &bull; Troubleshoot hardware, software, and network issues. &bull; Collaborate with internal teams to resolve complex technical problems. &bull; Client Communication: &bull; Serve as the primary point of contact for SLA-related inquiries. &bull; Communicate service updates, outages, and resolutions clearly and professionally. &bull; Conduct periodic reviews with clients to ensure satisfaction and contract alignment. &bull; Documentation &amp; Reporting: &bull; Maintain accurate records of SLA contracts, support tickets, and performance reports. &bull; Prepare monthly/quarterly SLA compliance reports for internal and client review. &bull; Process Improvement: &bull; Recommend improvements to support processes to enhance SLA compliance. &bull; Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. &bull; 3+ years of experience in technical support or IT service management. &bull; Strong understanding of SLA frameworks and ITIL principles. &bull; Excellent communication and customer service skills. &bull; Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. &bull; Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: &bull; ITIL certification or equivalent. &bull; Experience with contract management systems. &bull; Familiarity with cloud services and enterprise IT environments.Job Type: Full-timeWork Location: In person

Technical Support Specialist(Please read job description before applying)

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Support Specialist - International

INNOVATE INTERNATIONAL

Company Overview:We are a leading provider of advanced digital printing technologies, including Sublimation, Digital Textile, DTF (Direct-to-Film), and UV DTF Printers along with their accessories. Our mission is to equip fashion brands, textile units, and design professionals with high-performance printing systems that deliver exceptional results.We are currently expanding our Technical Services Team and are looking for committed, hands-on individuals for the role of Installation &amp; Service Technician.Position Summary:As a Printer Installation &amp; Service Technician, you will be responsible for the setup, configuration, maintenance, and troubleshooting of printing systems at customer locations. You will also support clients with software setup and design integration using CorelDRAW, Illustrator, and Photoshop, ensuring a smooth workflow from design to print.Key Responsibilities:<ul><li>Install, configure, and calibrate Sublimation, Digital, DTF, and UV DTF printers at client locations.</li><li>Diagnose and repair mechanical, electronic, or software-related issues in printers.</li><li>Provide technical training and support to end-users post-installation.</li><li>Use Corel DRAW, Adobe Illustrator, and Photoshop to test print files and assist clients in basic design-to-print conversion processes.</li><li>Maintain records of service calls, installations, customer feedback, and technical reports.</li><li>Coordinate with sales and service teams to ensure client satisfaction.</li><li>Stay updated on firmware, hardware updates, and industry trends.</li><li>Ensure customer satisfaction through professional and timely service.</li></ul>Eligibility Criteria:Education:<ul><li>DAE (Diploma in Associate Engineering) in Mechanical, Mechatronics, Electrical, Electronics, Software, or Hardware</li><li>Bachelor&rsquo;s in Textile Engineering, Fashion Technology, or Designing (with technical aptitude)</li></ul>Experience: 0 to 1 year in technical servicing or machinery setup in relevant industries (printing/textile/design)Software Skills Required:<ul><li>Working knowledge of Corel DRAW, Adobe Illustrator, and Adobe Photoshop, Knowledge of ICC Profiling</li><li>Ability to operate and test designs in printing software</li></ul>Other Requirements:<ul><li>Strong communication and client-facing skills</li><li>Ability to travel and work on-site for installations and repairs</li><li>Interest in digital textile and graphic printing technology</li><li>Problem-solving mindset and hands-on mechanical/electrical troubleshooting skills</li></ul>What We Offer:<ul><li>Competitive salary + travel and service incentives</li><li>In-depth technical training on all supported printing systems</li><li>Career development in a fast-growing industry</li><li>Opportunities to work with top fashion and textile brands</li><li>Supportive and collaborative work environment</li></ul>How to Apply:Please send your updated CV with a short cover letter to:innovativeinternational17@gmail.comSubject Line: &quot;Application &ndash; Printer Technician (Digital Printing Systems)&quot;Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Technician

HR Force International

Job Description: 
We are looking for Trainee Technical Support Representatives with a Computer Science background who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 2-month structured training program covering product knowledge, API fundamentals, and communication skills. After successful completion, candidates will be offered a full-time role on probation with growth opportunities in technical support and client success.
 
Key Responsibilities: 
<ul>
<li>Serve as the first point of contact for client technical queries.</li>
<li>Understand and explain product features, APIs, and integrations to clients in simple terms.</li>
<li>Collect and document client issues, reproduce problems, and escalate to developers when needed.</li>
<li>Collaborate with the development team to resolve tickets in a timely manner.</li>
<li>Proactively communicate updates and resolutions to clients.</li>
<li>Maintain knowledge base and support documentation for recurring issues.</li>
<li>Ensure a positive client experience through professional communication.</li>
</ul>
Requirements: 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Strong understanding of APIs and how systems integrate.</li>
<li>Interest in client-facing roles rather than programming/coding.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to document technical issues clearly for developers.</li>
<li>Proactive attitude towards learning and resolving client concerns.</li>
<li>Familiarity with ticketing/support tools (Jira, Zendesk, Freshdesk, etc.) is a plus.</li>
</ul>
Benefits: 
Training to Job Path: 
<ul>
<li>Phase 1 (Training – 2 Months): Product knowledge, API basics, communication & ticket handling training.</li>
<li>Phase 2 (Probationary Job Offer): Role as Technical Support Representative handling client queries.</li>
</ul>

Trainee Technical Support Representative

Hikvision Pakistan

<div>
 
 
 Job Responsibility
 
 
 
 
 
 <ul>
 <li>
 Coordinate with regional teams for HPP gifts redeem management
 </li>
 <li>
 Feedback collection about HPP usage and training management
 </li>
 <li>
 Assist in product launch event/seminar/webinar, online and offline.
 </li>
 <li>
 Willing to visit markets and support on-ground activities as required
 </li>
 <li>
 Support Marcom team for preparation of Product technical videos
 </li>
 <li>
 Support technical and Marcom team for key product promotion in DPP shops
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in IT or Computer Science or related field (or equivalent work experience) . Fresh graduates is avaliable.
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems
 </li>
 <li>
 Experience with Microsoft Office Suite and other common software applications
 </li>
 <li>
 Familiarity with networking and internet technologies
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 installers-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

技术支持

ibex

<div>
 We are seeking a detail-oriented and technically skilled Genesys WFM Technical
 
 
 Support professional to join our team. This role is responsible for ensuring the stability,
 
 
 integrity, and optimal performance of the Genesys Cloud Workforce Management
 
 
 (WFM) system. You will support users across the business, troubleshoot WFM issues,
 
 
 and collaborate with technical teams to ensure smooth operation of scheduling,
 
 
 forecasting, and adherence functionalities.
 
 
 This is a critical support role that requires strong communication skills, a proactive
 
 
 mindset, and the ability to troubleshoot and resolve technical issues efficiently.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to Genesys Cloud WFM users.
 </li>
 <li>
 Work cross-functionally with WFM teams and technical departments to resolve
 
 
 </li>
 </ul>
 WFM-related issues and implement enhancements.
 
 
 <ul>
 <li>
 Troubleshoot and resolve software bugs, performance issues, and integration
 
 
 </li>
 </ul>
 problems related to Scheduling, Forecasting, and Adherence.
 
 
 <ul>
 <li>
 Maintain accuracy and consistency in data inputs/outputs from the WFM
 
 
 </li>
 </ul>
 platform.
 
 
 <ul>
 <li>
 Conduct regular audits on BU and MU setups, feeds, adherence metrics,
 
 
 </li>
 </ul>
 mapping, and skilling configurations.
 
 
 <ul>
 <li>
 Assist end-users with inquiries, tickets, and training related to WFM systems.
 </li>
 <li>
 Maintain updated documentation for system configurations and processes.
 </li>
 <li>
 Track, prioritize, and resolve support tickets while meeting defined SLA targets.
 </li>
 <li>
 Generate and deliver Monthly WFM Support Summary Reports and Incident
 
 
 </li>
 </ul>
 Reports including Root Cause Analyses.
 
 
 <ul>
 <li>
 Collaborate with the software vendor as needed to resolve complex system
 
 
 </li>
 </ul>
 issues.
 
 
 <ul>
 <li>
 Drive continuous improvement by identifying and implementing innovations to
 
 
 </li>
 </ul>
 increase system efficiency and data accuracy.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1 to 3 years of experience specifically supporting Genesys Cloud WFM.
 </li>
 <li>
 Strong understanding of Workforce Management concepts and systems.
 </li>
 <li>
 Bachelor&rsquo;s Degree in Information Technology, Computer Science, Engineering,
 
 
 </li>
 </ul>
 or a related field.
 
 
 <ul>
 <li>
 Prior experience in a Workforce Management team is preferred.
 </li>
 <li>
 Advanced troubleshooting and technical support skills.
 </li>
 <li>
 Excellent written and verbal communication skills, including the ability to
 
 
 </li>
 </ul>
 explain technical concepts to non-technical stakeholders.
 
 
 <ul>
 <li>
 High attention to detail, with strong planning and organizational skills.
 </li>
 <li>
 Ability to independently manage tasks and take ownership from initiation to
 
 
 </li>
 </ul>
 completion.
 
 
 <ul>
 <li>
 Skilled in creating documentation and process guides.
 </li>
 <li>
 Strong analytical mindset and technical aptitude for software systems.
 </li>
 <li>
 Proficiency in Advanced Microsoft Excel (including macros, scripting, and
 
 
 </li>
 </ul>
 command use).
 
 
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Self-starter with a proactive and collaborative approach.
 </li>
 <li>
 Comfortable in a dynamic, fast-paced support environment.
 </li>
 <li>
 Ability to multitask and prioritize effectively.
 
 
 </li>
 </ul>
 Work Mode: Onsite
 
 
 Shifts: US Eastern Standard Hours
 
 
 Language: Fluent English (written and verbal)
</div>

Genesys WFM Technical Support

Q-Real Estate (Pvt.) Ltd.,

Urgent Hiring &ndash; AC Technician Location: Bahria Orchard, LahorePosition: AC Technician (2 Vacancies) Type: Full-Time | Urgent RequirementAbout the Role We are urgently seeking two skilled and reliable Air Conditioning Technicians to handle maintenance, repair, and installation of AC units in residential and commercial apartment buildings.Key Responsibilities:<ul><li>Install, maintain, and repair window units, split ACs, and packaged air conditioners.</li><li>Diagnose and troubleshoot cooling system issues.</li><li>Perform preventive maintenance to ensure optimal performance.</li><li>Comply with safety and operational standards during all tasks.</li></ul>Requirements:<ul><li>Proven experience as an AC Technician.</li><li>Hands-on skills with various AC types (window, split, packaged).</li><li>Strong troubleshooting and repair abilities.</li><li>Ability to work independently and handle urgent assignments.</li></ul>We Offer:<ul><li>Competitive salary package.</li><li>Supportive work environment.</li><li>Immediate joining for selected candidates.</li></ul>Apply Now: Send your CV to hr@qrealestate.pk with the subject line AC Technician &ndash; Urgent.Job Type: Full-timeWork Location: In person

AC Technician

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