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Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Job Purpose
 
 
 
 Responsible for the hands-on operation, maintenance, and monitoring of data center infrastructure to ensure the continuous availability and performance of IT systems. This role supports the physical and technical aspects of servers, networking equipment, power, and cooling systems, contributing to the overall reliability and efficiency of the data center. The technician works under the direction of data center management to troubleshoot issues, perform routine tasks, and maintain a secure and organized environment.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Equipment Maintenance: Perform routine inspections, maintenance, and repairs on servers, networking hardware, and other data center equipment
 </li>
 <li>
 Monitoring and reporting: Report and monitor anomalies or performance issues to supervisors
 </li>
 <li>
 Incident Response: Assist in troubleshooting and resolving hardware, connectivity, or environmental issues to minimize downtime
 </li>
 <li>
 Installation and Decommissioning: Install, configure, and decommission hardware, cabling, and infrastructure components as needed
 </li>
 <li>
 Environmental Control: Ensure optimal operation of power (e.g., UPS, PDU) and cooling systems (e.g., HVAC, CRAC units) to maintain a stable environment
 </li>
 <li>
 Security Compliance: Follow physical and digital security protocols to protect data center assets and ensure compliance with standards (e.g., ISO 27001)
 </li>
 <li>
 Documentation: Document and labeling accurate records of equipment inventory, maintenance activities, and incident reports
 </li>
 <li>
 Team Support: Collaborate with other technicians and IT teams to execute projects and maintain operational standards
 
 
 </li>
 </ul>
 
 Policies, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
 
 
 </li>
 </ul>
 
 Day-to-day Operations
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs
 
 
 </li>
 </ul>
 
 Compliance
 
 
 
 <ul>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 : High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Electrical Engineering, or a related field is a plus.
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 1-3 years of experience in a data center, IT support, or technical maintenance role
 </li>
 <li>
 Hands-on experience with hardware installation, cabling, or troubleshooting is preferred
 
 
 </li>
 </ul>
 
 Technical Skills
 
 :
 
 
 <ul>
 <li>
 Knowledge of server hardware (e.g., Dell, HP, Cisco) and networking equipment
 </li>
 <li>
 Familiarity with power systems (e.g., UPS, PDU) and cooling technologies (e.g., HVAC)
 </li>
 <li>
 Basic understanding of operating systems (e.g., Windows Server, Linux) and diagnostic tools
 </li>
 <li>
 Ability to read and follow technical manuals, schematics, or wiring diagrams
 
 
 </li>
 </ul>
 
 Soft Skills
 
 :
 
 
 <ul>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Good communication skills for collaborating with team members and documenting work
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 
 
 </li>
 </ul>
 
 Certifications
 
 (Preferred): CompTIA Server+, Data Center Technician Certification (DCT), , ITIL Foundation.
</div>

Data Center Management Technician

Excis Compliance

<div>
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 </li>
 <li>
 6000+ Engineers
 </li>
 <li>
 200+ Enterprise Clients
 
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 </li>
 <li>
 Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 </li>
 <li>
 Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Travel different sites for IT support
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
</div>

IT Support Field Engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 &middot; Client in 190+ countries
 
 
 
 &middot; 6000+ Engineers
 
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 
 
 
 
 
 &middot; Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 
 
 
 &middot; Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 
 
 
 &middot; Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 
 
 
 Requirements
 
 
 
 What You Need:
 
 
 
 
 
 
 &middot; Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 
 
 
 &middot; Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 
 
 
 &middot; Excellent customer service, communication, organization, multitasking, and documentation skills.
 
 
 
 &middot; Travel different sites for IT support
 
 
 
 &middot; Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
 
 
 
 
</div>

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 
 At least 2 years of IT support experience with IT troubleshooting via ticket system.
 
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 
 
 Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer

IGT Solutions

<div>
 
 We are seeking a highly experienced and results-driven
 
 Quality Manager
 
 to lead the Quality Assurance function for a key strategic program within our organization. This is a dedicated role where you will be instrumental in driving quality, customer satisfaction, and compliance across all contact center operations supporting a major global client in the travel/airline sector. If you have a passion for operational excellence and a proven track record in contact center quality, we invite you to apply.
 
 
 
 
 
 🌟 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 Team Leadership:
 
 Manage, coach, and develop a team of QA Analysts/Monitors, fostering a high-performance culture.
 </li>
 <li>
 
 Strategic Oversight:
 
 Design, implement, and maintain a robust Quality Assurance framework tailored to the specific program's needs.
 </li>
 <li>
 
 Performance Improvement:
 
 Analyze quality trends, conduct root cause analysis (RCA) using methodologies like
 
 5 Whys and Fishbone
 
 , and present actionable insights to internal and client stakeholders.
 </li>
 <li>
 
 Stakeholder Management:
 
 Serve as the primary quality liaison, driving collaboration with Operations, Training, WFM, and the
 
 Client team
 
 .
 </li>
 <li>
 
 Compliance &amp; Standards:
 
 Ensure strict adherence to service standards, regulatory guidelines, data privacy, and security policies.
 </li>
 <li>
 
 Framework Management:
 
 Lead calibration sessions, design/update scorecards, build comprehensive SOPs, and manage the QA platform.
 </li>
 </ul>
 
 
 
 
 
 ✅ Required Qualifications
 
 
 
 
 
 
 
 
 
 
 1. Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 3&ndash;5+ years of experience
 
 in Contact Center Quality Assurance.
 </li>
 <li>
 
 Proven experience managing or leading QA teams.
 
 </li>
 <li>
 Experience supporting customer service, sales, or technical support programs.
 </li>
 <li>
 Demonstrated success driving quality improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 2. Technical &amp; Analytical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strong understanding of key contact center KPIs
 
 (QA scores, CSAT/NPS, AHT, FCR, compliance, etc.).
 </li>
 <li>
 Ability to analyze trends, identify root causes, and
 
 present data-driven, actionable insights.
 
 </li>
 <li>
 Familiarity with QA frameworks, calibration processes, and scorecard design.
 </li>
 <li>
 Proficiency with MS Excel/Google Sheets and data visualization tools (Tableau, Power BI, etc.).
 </li>
 <li>
 Experience with
 
 QA platforms
 
 and
 
 strong documentation skills
 
 (SOPs, workflows, process maps).
 </li>
 </ul>
 
 
 
 
 
 3. Leadership &amp; Management Skills
 
 
 
 
 
 <ul>
 <li>
 Ability to coach, mentor, and develop a QA team.
 </li>
 <li>
 
 Strong stakeholder management skills
 
 across various departments and the Client team.
 </li>
 <li>
 Skilled in
 
 facilitation of calibrations
 
 , feedback sessions, and performance discussions.
 </li>
 <li>
 Ability to influence without authority and manage sensitive feedback conversations.
 </li>
 <li>
 Strong time management and project management skills.
 </li>
 </ul>
 
 
 
 
 
 4. Quality &amp; Compliance Expertise
 
 
 
 
 
 <ul>
 <li>
 Knowledge of standard QA methodologies (sampling, audits, calibration, VOC integration).
 </li>
 <li>
 Understanding of compliance requirements (data privacy, security policies, regulatory guidelines).
 </li>
 <li>
 Ability to conduct deep-dives and lead RCA methodologies (e.g., 5 Whys, Fishbone).
 </li>
 <li>
 Experience creating and updating scorecards and audit guidelines.
 </li>
 <li>
 Understanding of call-flow best practices, soft skills, and process adherence.
 </li>
 </ul>
 
 
 
 
 
 5. Soft Skills
 
 
 
 
 
 <ul>
 <li>
 
 Excellent communication skills
 
 (verbal and written).
 </li>
 <li>
 High attention to detail with a
 
 strong sense of ownership.
 
 </li>
 <li>
 Ability to work cross-functionally and foster collaboration.
 </li>
 <li>
 Comfortable working under pressure and managing multiple tasks simultaneously.
 </li>
 <li>
 A dedicated problem-solver with a
 
 continuous improvement mindset.
 
 </li>
 </ul>
 
 
 
 
 
 ➕Preferred Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Experience in the travel or airline domain
 
 is a significant advantage.
 </li>
 <li>
 Experience in
 
 BPO/outsourcing environments
 
 or multi-client setups.
 </li>
 <li>
 Lean Six Sigma Yellow/Green Belt certification.
 </li>
 <li>
 Knowledge of speech analytics and automation QA tools.
 </li>
 <li>
 Experience creating client-facing insights decks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Apply Today!
 
 
 
 
 
 
 If you are ready to take ownership of the quality journey for a major global client and meet the qualifications listed above, we encourage you to apply. Join us in setting the standard for exceptional customer experience!
 
</div>

Quality Assurance Manager

Mideast Power Systems - MPS (An ITG Company)

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Identify and develop new business opportunities
 </li>
 <li>
 Manage the full sales cycle (lead generation, proposals, follow-up)
 </li>
 <li>
 Build strong relationships with customers and partners
 </li>
 <li>
 Coordinate with presales and technical teams to deliver accurate solutions
 </li>
 <li>
 Achieve monthly and quarterly sales targets
 </li>
 <li>
 Prepare and deliver accurate sales forecasts and reports.
 </li>
 <li>
 Handle customer inquiries and resolve issues in a timely and professional manner.
 </li>
 <li>
 Negotiate contracts, terms, and pricing with clients
 </li>
 <li>
 Complete full product training on UPS systems, data center solutions, and batteries
 </li>
 <li>
 Gain full understanding of MPS Egypt&rsquo;s internal processes (quotations, delivery cycle, invoicing, coordination with presales)
 </li>
 <li>
 Ability to qualify leads and prepare initial technical assessments
 </li>
 <li>
 Confidence in presenting UPS and data center solutions to customers
 </li>
 <li>
 Strong follow-up discipline with accurate documentation
 </li>
 <li>
 Improve communication with internal teams (presales, logistics, finance)
 </li>
 <li>
 Shadow the sales manager and senior sales engineers in customer meetings
 </li>
 <li>
 Conduct customer visits (existing and new accounts)
 </li>
 <li>
 Generate a minimum number of qualified leads
 </li>
 </ul>
</div>

Sales Consultant

PepsiCo

<div>
 
 As a
 
 Fleet Control Tower Agent
 
 , you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 
 
 This role requires shift flexibility as it operates in a 24/7 service environment with rotating schedules, including weekends and holidays.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
 </li>
 <li>
 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
 </li>
 <li>
 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
 </li>
 <li>
 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
 </li>
 <li>
 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
 </li>
 <li>
 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
 </li>
 <li>
 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
 </li>
 <li>
 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
 </li>
 <li>
 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
 </li>
 <li>
 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
 </li>
 <li>
 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
 </li>
 <li>
 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
 </li>
 <li>
 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
 </li>
 <li>
 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
 </li>
 <li>
 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
 </li>
 <li>
 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
 </li>
 <li>
 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
 </li>
 <li>
 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
 </li>
 <li>
 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations).
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
 </li>
 </ul>
 
 
</div>

Fleet Control Tower Agent

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909 data center management technician jobs IN Cairo

Data Center Management Technician

IT Support Field Engineer

IT Support Field Engineer

Desktop Support Engineer

Quality Assurance Manager

Sales Consultant

Fleet Control Tower Agent