operations manager

logistics coordinator

operations executive

warehouse supervisor

duty manager

delivery operations manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172822
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 The Home Delivery Manager is responsible for managing and controlling the Last Mile Department, including Merchandise Pick Up, Home Delivery Desk, Back Office, and Loading Bay. This role aims to efficiently organize and manage resources to achieve company objectives with a customer-focused and service-oriented approach. The manager will ensure smooth logistics operations, maintain high customer service standards, and support other departments in achieving organizational goals.
 
 
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Develop and monitor the customer complaints system and logs to improve overall service.
 </li>
 <li>
 Raise the company&rsquo;s visibility of competitors through periodic monitoring of the local market.
 
 
 </li>
 </ul>
 Home Delivery Management
 
 
 <ul>
 <li>
 Manage the Home Delivery Area to maximize storage space and delivery time efficiencies.
 </li>
 <li>
 Ensure maintenance of essential equipment is performed and equipment is in good working order.
 </li>
 <li>
 Direct Customer Service Assistants to achieve deliverables leading to efficient delivery and assembly service.
 </li>
 <li>
 Optimize job allocation to minimize lead times and interact with other departments for smooth operations.
 </li>
 <li>
 Maintain quality service with external suppliers, including periodic home visits to verify satisfaction.
 </li>
 <li>
 Develop and maintain policies for a safe loading bay and desk area environment, including fire safety.
 </li>
 <li>
 Safeguard Home Delivery assets and minimize losses due to theft or administrative irregularities.
 </li>
 <li>
 Review and monitor daily and monthly KPIs, analyze reports and create actions to achieve goals.
 </li>
 <li>
 Take initiatives for better customer experience and ensure cost savings.
 </li>
 <li>
 Conduct MIS reporting and troubleshooting.
 </li>
 <li>
 Implement last mile operations in new locations as the portfolio grows.
 </li>
 <li>
 Coordinate with EIT to implement last mile operation projects and best practices.
 
 
 </li>
 </ul>
 Store Support
 
 
 <ul>
 <li>
 Support Duty Management in conjunction with the store management team to ensure adequate support and coverage for co-workers and customers.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong organizational skills and the capacity to manage multiple priorities efficiently.
 </li>
 <li>
 Ability to lead and train junior team members while maintaining a proactive attitude.
 </li>
 <li>
 Operational ability in a large-scale, diverse environment with experience in resource planning.
 </li>
 <li>
 Excellent verbal and written communication skills with experience in customer service delivery.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Degree graduate in Business Administration, Supply Chain Management, or E-commerce.
 </li>
 <li>
 Minimum of 3-4 years experience in a similar role with strategic, analytical, and tactical abilities.
 </li>
 <li>
 Proficiency in leading both physical and virtual teams and dealing with third-party service providers.
 </li>
 <li>
 Exceptional customer-facing skills and in-depth knowledge of escalation procedures and incident management.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Home Delivery Manager | Retail | ACE Hardware UAE

<div>Job Requisition ID: 172822
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 


Overview Of The Role: 
The Home Delivery Manager is responsible for managing and controlling the Last Mile Department, including Merchandise Pick Up, Home Delivery Desk, Back Office, and Loading Bay. This role aims to efficiently organize and manage resources to achieve company objectives with a customer-focused and service-oriented approach. The manager will ensure smooth logistics operations, maintain high customer service standards, and support other departments in achieving organizational goals. 

What You Will Do:
<h4 class="jobSectionHeader">
Customer Service</h4>
<ul><li>Develop and monitor the customer complaints system and logs to improve overall service.</li>
<li>Raise the company&rsquo;s visibility of competitors through periodic monitoring of the local market.</li>
</ul><h4 class="jobSectionHeader">Home Delivery Management</h4>
<ul><li>Manage the Home Delivery Area to maximize storage space and delivery time efficiencies.</li>
<li>Ensure maintenance of essential equipment is performed and equipment is in good working order.</li>
<li>Direct Customer Service Assistants to achieve deliverables leading to efficient delivery and assembly service.</li>
<li>Optimize job allocation to minimize lead times and interact with other departments for smooth operations.</li>
<li>Maintain quality service with external suppliers, including periodic home visits to verify satisfaction.</li>
<li>Develop and maintain policies for a safe loading bay and desk area environment, including fire safety.</li>
<li>Safeguard Home Delivery assets and minimize losses due to theft or administrative irregularities.</li>
<li>Review and monitor daily and monthly KPIs, analyze reports and create actions to achieve goals.</li>
<li>Take initiatives for better customer experience and ensure cost savings.</li>
<li>Conduct MIS reporting and troubleshooting.</li>
<li>Implement last mile operations in new locations as the portfolio grows.</li>
<li>Coordinate with EIT to implement last mile operation projects and best practices.</li>
</ul><h4 class="jobSectionHeader">Store Support</h4>
<ul><li>Support Duty Management in conjunction with the store management team to ensure adequate support and coverage for co-workers and customers.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Strong organizational skills and the capacity to manage multiple priorities efficiently.</li>
<li>Ability to lead and train junior team members while maintaining a proactive attitude.</li>
<li>Operational ability in a large-scale, diverse environment with experience in resource planning.</li>
<li>Excellent verbal and written communication skills with experience in customer service delivery.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Degree graduate in Business Administration, Supply Chain Management, or E-commerce.</li>
<li>Minimum of 3-4 years experience in a similar role with strategic, analytical, and tactical abilities.</li>
<li>Proficiency in leading both physical and virtual teams and dealing with third-party service providers.</li>
<li>Exceptional customer-facing skills and in-depth knowledge of escalation procedures and incident management.</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Home Delivery Manager

Shipa

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables. Your Responsibilities: <ul> <li>Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages</li> <li>Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch</li> <li>Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems</li> <li>Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed</li> <li>Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met</li> <li>Train, and manage delivery associates, drivers, and operations support staff</li> <li>Monitor performance metrics and implement improvement plans</li> <li>Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement</li> <li>Ensure compliance with safety, legal, and company standards in all operations</li> <li>Identify operational gaps and lead process improvement initiatives</li> <li>Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs</li> </ul>

Operations Lead

Keeta

1. Managing city-level 3PL Partner Managers to oversee daily operations and ensure consistent partner performance. 2. Ensuring city-wide delivery capacity meets peak and off-peak business needs. 3. Taking full ownership of key performance indicators (KPIs) related to delivery success, timeliness, and customer satisfaction. 4. Recruiting, training, and leading the local delivery operations team, including Partner Managers and support staff. 5. Driving continuous process improvement to improve efficiency, reduce cost, and enhance service levels. 6. Collaborating with national functions including product, strategy, and compliance teams to localize and implement policies. 7. Conducting regular business reviews with 3PL partners to review targets, identify gaps, and drive performance improvement. 8. Managing the onboarding, evaluation, and exit of local 3PL partners based on performance and business needs. 1. Compete with global players: Broaden your international business perspective and gain practical, hands-on experience. 2. Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment. 26 3. Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that s rapidly evolving. 1. Bachelor s degree or above, with at least 5 years of experience in operations, logistics, or 3PL management. 5 2. Strong leadership skills, with proven experience in team building, performance management, and cross-functional coordination. 3. Excellent analytical skills, with ability to interpret data and make decisions quickly in a fast-paced environment. 4. Hands-on experience in delivery/logistics execution, capacity planning, and partner management. 5. Fluent English is required; proficiency in Arabic and/or Urdu is preferred.

City Manager Delivery

1. Managing city-level 3PL Partner Managers to oversee daily operations and ensure consistent partner performance. 2. Ensuring city-wide delivery capacity meets peak and off-peak business needs. 3. Taking full ownership of key performance indicators (KPIs) related to delivery success, timeliness, and customer satisfaction. 4. Recruiting, training, and leading the local delivery operations team, including Partner Managers and support staff. 5. Driving continuous process improvement to improve efficiency, reduce cost, and enhance service levels. 6. Collaborating with national functions including product, strategy, and compliance teams to localize and implement policies. 7. Conducting regular business reviews with 3PL partners to review targets, identify gaps, and drive performance improvement. 8. Managing the onboarding, evaluation, and exit of local 3PL partners based on performance and business needs. 1. Compete with global players: Broaden your international business perspective and gain practical, hands-on experience. 2. Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment. 3. Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that s rapidly evolving.

Regional Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has spent over 20 years redefining loyalty through innovation, excellence, and unmatched rewards. With 35 million+ members worldwide, skywards has grown by delivering personalised experiences, expanding its global partnerships, and embracing cutting-edge digital technology.
Now, we are embarking on a major transformation: the launch of a state-of-the-art loyalty platform that will power the next era of member engagement, revenue growth, and scalable innovation. Alongside this, we continue to deliver strategic initiatives that protect programme integrity, enhance member experience, and support airline profitability.
To make this vision a reality, we are building a high-performing team that leads transformation and innovation across business delivery, project management, portfolio governance, and fraud prevention partnering with IT, vendors, and stakeholders across one of the world&rsquo;s most dynamic airline ecosystems.
This is your chance to play a pivotal role in shaping the future of loyalty.
Available Roles
<ul><li>Head Of Business Solutions Delivery &amp; Operations Management
</li></ul>Lead the end-to-end delivery of Skywards strategic products and digital initiatives across Emirates Group platforms, ensuring alignment with business strategy and commercial goals. Oversee digital and IT solution implementations to enhance member engagement, drive innovation, and support partner launches, while managing cross-functional teams, system operations, and stakeholder collaboration to ensure seamless execution, business continuity, and continuous digital enhancement.
<ul><li>Business Solutions Delivery &amp; Operations Manager
</li></ul>Drive the end-to-end delivery and governance of strategic Skywards projects by collaborating with internal teams, IT, and external partners to align initiatives with business strategy, optimize technology investments, and enhance efficiency, cost-effectiveness, and customer experience. Oversee programme budgets, ensure compliance with security and privacy standards, and manage prioritization to achieve commercial objectives and timely delivery.
<ul><li>Business Solutions Analyst &amp; Operations Delivery Specialist
</li></ul>Serve as the subject matter expert in the Loyalty domain, leading the implementation of products and partner functions across systems while ensuring alignment with security, legal, data governance, and analytics requirements. Collaborate with internal teams and external partners to gather user needs, drive system and process improvements, oversee end-to-end project delivery and testing, support vendor selection and partner negotiations, and ensure smooth operational readiness and change adoption.
<ul><li>Business Solutions Analyst &amp; Operations Delivery Officer
</li></ul>Act as the technical and systems subject matter expert supporting partner and product launches, enhancements, and terminations by leading requirement scoping, solution reviews, and end-to-end integration and testing. Serve as the primary liaison for partner technical teams, manage project delivery within the Project Management Framework, and ensure seamless system availability and issue resolution through close coordination with internal teams and external providers, while driving business process improvements and change management initiatives.
<ul><li>Head of Portfolio Management &amp; Business Planning
</li></ul>Manage the quarterly demand collation and lead prioritization and planning of Skywards projects, ensuring alignment across departments and adherence to the PMO framework. Coordinate portfolio reviews, executive reporting, and internal communications, while driving employee engagement and supporting change programs to enhance visibility and collaboration across Emirates.
<ul><li>Business Project Manager
</li></ul>Manage project prioritization, planning, and delivery by coordinating cross-functional stakeholders, ensuring alignment with the PMO framework, leading portfolio reviews and executive reporting, and driving internal communication and employee engagement initiatives to support Skywards&rsquo; strategic goals.
<ul><li>Head of, Loyalty Fraud Risk &amp; Data Privacy
</li></ul>Lead and manage fraud risk and data privacy for the Skywards loyalty program, ensuring security, regulatory compliance, and protection of digital assets through advanced technologies, cross-functional collaboration, external partnerships, and organization-wide awareness.
<ul><li>Loyalty Fraud and Data Protection Specialist
</li></ul>Manage and support loyalty fraud prevention and data protection efforts by analysing fraud trends, maintaining the security platform, overseeing access controls, and coordinating audits and incident responses. Collaborate with stakeholders to ensure compliance, support machine learning updates, and drive continuous improvement in fraud detection and data privacy processes.
<h5 class="jobSectionHeader">Qualification
</h5>Knowledge and Skills:
<ul><li>Depending on the position, you will be responsible for one or more of the following:
</li><li>Business Delivery: Lead end-to-end delivery of strategic initiatives, ensuring alignment with business priorities and measurable outcomes.
</li><li>Business Solution Analysis: Translate business needs into clear requirements, identify opportunities, and design solutions that improve customer experience and operational efficiency.
</li><li>Operational Excellence: Oversee business solutions, programme changes, and day-to-day operations to ensure stability, resilience, and continuous improvement.
</li><li>Project Management: Lead and manage strategic initiatives from initiation to closure, focusing on project planning, execution tracking, risk mitigation, and stakeholder management to ensure successful delivery in line with business priorities.
</li><li>Portfolio Management: Drive business planning, prioritisation, and execution of initiatives that protect and enhance the overall Skywards programme.
</li><li>Fraud Prevention &amp; Data Protection: Safeguard member trust and programme integrity by driving loyalty fraud risk management and data privacy compliance.
</li><li>Collaborating with cross-functional teams including marketing, IT, legal, and partnerships to support growth and innovation.
</li></ul><div>To be considered for this role, you must meet the below requirements:
</div><ul><li>Bachelor&rsquo;s degree or higher in Business, Technology, Marketing, or related fields.
</li><li>Relevant experience ranging from 3 to 10+ years , depending on the role level.
</li><li>Strong analytical, technical, project management, and communication skills.
</li><li>Experience in loyalty programmes, airline or travel sectors, digital platforms, or fraud risk management is a plus.
</li><li>Ability to work collaboratively in a fast-paced, dynamic environment.
</li><li>Knowledge of data privacy laws and platform technologies preferred for specialized roles.
</li></ul>Why Join Us?
At Emirates Skywards, you&rsquo;ll be part of a high-performing, forward-thinking team at the heart of a transformation that will shape loyalty for millions of travellers worldwide.
This is an opportunity to:
<ul><li>Work on cutting-edge loyalty initiatives with global impact
</li><li>Contribute to safeguarding brand trust and programme integrity
</li><li>Partner with diverse teams across technology, partnerships, and customer experience
</li><li>Accelerate your career in a dynamic, innovation-driven environment.
</li></ul><h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div></div>

Skywards Loyalty Program Opportunities Across Programme, Performance, Loyalty Platform Team

Responsible for building and managing city teams from the ground up in the Dubai food delivery market, quickly enhancing team business capabilities to achieve team goals. Accountable for business development and operational results in individual cities, using scientific analysis methods to gather information, formulate, and execute operational strategies, continuously improve new onboarding and operational plans. Maintain an end-to-end perspective, quickly identify core frontline issues (BD pain points, merchant pain points, user pain points), promptly communicate feedback to headquarters, integrate resources, and expand business efficiently at low costs. Ability to manage teams with diverse cultural backgrounds, establish scientific training mechanisms from BD to BDM, and cultivate international business talents. Systematize work experiences, extract methodologies, create standard operating procedures (SOP), and establish end-to-end international business processes. Develop detailed execution plans and monitoring mechanisms, control each aspect of operations, and dynamically adjust strategies based on data to ensure expected outcomes. Join us to witness the rapid growth of Meituan's global food delivery business, experiencing firsthand the industry transformation and growth miracles. You will collaborate with a world-class, diverse team, fostering innovative thinking and expanding your international perspective while deepening your expertise. This is not just a job it's an unparalleled opportunity to achieve personal growth, realize your self-worth, and drive global business innovation.

City Manager

Explore 7407+ Delivery operations manager in Dubai this October. Find roles across top companies and apply now to boost your career.