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delivery product manager

dsquares

<div><p>At Dsquares, we specialize in creating innovative loyalty solutions that transform brands into customer favorites by delivering exceptional experiences. Our Delivery Product Manager plays a crucial role in bridging the gap between product strategy and successful delivery, ensuring our loyalty platforms meet client expectations with precision and efficiency.</p><p>
As a Delivery Product Manager, you will oversee the end-to-end delivery process of our loyalty products, collaborating closely with cross-functional teams including engineering, design, sales, and client stakeholders. You will own delivery roadmaps, prioritize features, and manage resources to guarantee timely and high-quality product releases.</p><p><b>
Key Responsibilities:</b></p><p>
1- Lead the delivery of multiple product streams, ensuring technical solutions are perfectly aligned with the client&rsquo;s specific use case.</p><p>
2- Own the delivery roadmaps, translating high-level business goals into actionable execution plans that reflect Dsquares' &quot;best-fit&quot; product configurations.<br>
3- Ensure timely and high-quality execution of product releases, maintaining a standard of excellence that protects the Dsquares brand.<br>
4- Act as a Product Consultant, deeply understanding the client&rsquo;s business model to recommend the optimal Dsquares product suite.<br>
5- Drive Customer Success by ensuring the product isn't just &quot;delivered,&quot; but effectively adopted and delivering measurable loyalty ROI for the client.<br>
6- Bridge the gap between client feedback and the Product Roadmap team to influence future features based on real-world success metrics.<br>
7- Act as the central point of coordination between Product Managers, Engineering, UX/UI, Data, and Operations.<br>
8- Resolve cross-team dependencies and proactively clear bottlenecks to keep delivery streams moving at peak velocity.<br>
9- Collaborate with Business teams to ensure the technical implementation supports the commercial strategy.<br>
10- Implement and optimize Agile/Scrum frameworks, tailoring ceremonies (sprints, grooming, retrospectives) to the unique needs of client-facing delivery.<br>
11- Track delivery performance and velocity, fostering a culture of continuous improvement within the squads.<br>
12- Maintain delivery governance, ensuring all documentation and reporting standards are met for internal and external stakeholders.<br>
13- Consult with senior leadership and clients, providing transparent communication regarding progress, risks, and milestones.<br>
14- Manage expectations across complex stakeholder groups, balancing technical constraints with business urgency.<br>
Identify delivery risks early, implementing mitigation plans and escalating critical issues before they impact the client relationship.<br>
15- Define and track KPIs related to delivery efficiency and, more importantly, Product Success (adoption, health, and client satisfaction).<br>
16- Provide regular dashboards and performance insights that tell the story of how our products are transforming the client's business.</p><b><br>
Requirements</b><p><b><br>
Required Qualifications &amp; Skills:</b></p><ul><li>
Bachelor&rsquo;s degree in Business, Computer Science, Engineering, or related field.</li><li>
7-9 years experience in product management, delivery management, or a related role within technology or SaaS companies.</li><li>
Proven track record managing complex product deliveries, preferably in loyalty, fintech, or SaaS environments.</li><li>
Strong knowledge of agile methodologies and experience working with cross-functional teams.</li><li>
Excellent communication, organizational, and stakeholder management skills.</li><li>
Ability to balance competing priorities and manage multiple projects efficiently.</li><li>
Technical understanding of APIs, integrations, and platform architectures is a plus.</li><li>
Proactive, problem-solving mindset with attention to detail and a customer-centric approach.</li></ul><br>
<b>
Benefits</b><br>
<p></p><ul>
<li><b>Comprehensive Wellbeing:</b> Enjoy peace of mind with our<b> private medical insurance and life cover</b>, plus <b>extra days off for every year you're part of the team.</b>
</li><li><b>Financial Growth:</b> Reap the rewards of your hard work with our <b>annual profit share </b>and competitive compensation packages.</li>
<li><b>Work-Life Balance:</b> Achieve optimal well-being with our <b>hybrid work environment</b>, generous <b>maternity and paternity benefits,</b> and regular <b>team-building events</b>.</li>
<li><b>Continuous Development:</b> Expand your horizons through our commitment to l<b>earning and development opportunities.</b>
</li><li><b>Perks and Privileges:</b> Celebrate your journey with us through <b>birthday offs</b>, <b>mobile allowances</b>, <b>transportation support</b>, and a host of other employee-centric perks.</li></ul></div>

Delivery Product Manager

Mazeed

<div><h2 class="jobSectionHeader"><b>About us</b></h2><p>
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.</p><p>
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations</p><h4 class="jobSectionHeader"><b>
Job Purpose</b></h4><p>
As a Senior Product Manager, you will own and drive entire product domains &mdash; from strategy and discovery through execution and iteration. You&rsquo;ll operate at a higher level of autonomy, influencing not just what we build, but why and how we build it.</p><div><p>
You will play a key role in ensuring Mazeed&rsquo;s product scales effectively across both SaaS and FaaS models, balancing customer needs, operational efficiency, and business impact.</p></div><p></p><div><p>
Your work will directly influence:</p></div><div><ul><li><p>
How customers adopt, trust, and grow with our SaaS platform</p></li></ul></div><div><ul><li><p>
How internal teams operate efficiently and scale service delivery</p></li></ul></div><div><ul><li><p>
How we prioritize investments across automation, accuracy, and growth</p></li></ul></div><h5 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h5><div><ul><li><p>
Own the strategy, roadmap, and execution for a major product area or domain (e.g., billing, onboarding, financial workflows, internal operations)</p></li></ul></div><div><div><ul><li><p>
Lead product discovery by identifying high-impact opportunities through data, user research, and stakeholder input</p></li></ul></div><div><ul><li><p>
Define clear problem statements and success metrics before jumping into solutions</p></li></ul></div><div><ul><li><p>
Drive end-to-end delivery in collaboration with engineering and design, ensuring high-quality execution</p></li></ul></div><div><ul><li><p>
Make prioritization decisions that balance short-term delivery with long-term scalability</p></li></ul></div><div><ul><li><p>
Proactively identify and resolve cross-functional dependencies and risks</p></li></ul></div><div><ul><li><p>
Use data and insights to evaluate product performance and guide iteration</p></li></ul></div><div><ul><li><p>
Influence product direction and contribute to company-level strategy and planning</p></li></ul></div><div><ul><li><p>
Mentor and support junior product managers when needed</p></li></ul></div></div><h2 class="jobSectionHeader"><b>
Core Values</b></h2><p>
Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:</p><ul><li><p>
Integrity</p></li><li><p>
Customer Obsession</p></li><li><p>
Simplicity</p></li><li><p>
Growth Mindset</p></li><li><p>
Innovation</p></li><li><p>
Empowerment</p></li></ul><h5 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h5><div><ul><li><p>
5&ndash;8 years of product management experience, preferably in SaaS, fintech, or ERP-style platforms</p></li></ul></div><div><ul><li><p>
Strong track record of owning and delivering complex product areas end-to-end</p></li></ul></div><div><ul><li><p>
Excellent analytical and problem-solving skills, with a data-driven mindset</p></li></ul></div><div><ul><li><p>
Ability to operate independently in ambiguous environments and drive clarity</p></li></ul></div><div><ul><li><p>
Strong stakeholder management and communication skills</p></li></ul></div><div><ul><li><p>
Proven ability to balance business goals, user needs, and technical constraints</p></li></ul></div><h4 class="jobSectionHeader"><b>
Desirable Skills and Qualifications:</b></h4><ul><li><p>
Experience with financial systems, tax workflows, or subscription billing</p></li><li><p>
Experience building or scaling internal tools or operational platforms</p></li><li><p>
Experience working in SaaS + service hybrid models</p></li></ul></div>

Senior Product Manager

FUTURE PIPE INDUSTRIES

<p></p><div><div><p><b>About the Role</b></p>
<p>
We are looking for a driven and analytical Planning Manager to join our team at Future Pipe Industries. In this cross-functional role, you will bridge Sales &amp; Marketing, Finance, and Operations to ensure optimal capacity utilisation across our manufacturing network spanning GCC, MENA, and Asia &mdash; delivering the best production outcomes for our customers.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
Demand Planning &amp; Production Allocation</b></p>
<ul><li> Manage the allocation of forecasted projects to manufacturing units based on available capacity and customer requirements.</li></ul>
<ul><li> Develop business allocation rules per product line, factoring in manufacturing cost, logistics cost, lead time, and customer satisfaction.</li></ul>
<ul><li> Perform cost-benefit analysis of production scenarios including shift adjustments, resource changes, and network modifications.</li></ul>
<ul><li> Maintain weekly validation of enquiry status and ensure master schedules are always up to date.</li></ul>
<p><b>
S&amp;OP &amp; Scheduling Coordination</b></p>
<ul><li> Lead S&amp;OP meetings with key stakeholders to finalise production releases, project prioritisation, and capacity allocation decisions.</li></ul>
<ul><li> Provide management with consolidated capacity utilisation reports and communicate meeting outcomes to local schedulers.</li></ul>
<ul><li> Oversee scheduling activities across 2 manufacturing units &mdash; ensuring machine outputs, backlogs, and constraints are properly reflected.</li></ul>
<ul><li> Monitor scheduler compliance with monthly production orders and advise corrective actions for any production delays.</li></ul>
<ul><li> Escalate additional capacity and special raw material requirements to the relevant stakeholders.</li></ul>
<p><b>
Project Planning &amp; Team Leadership</b></p>
<ul><li> Maintain a consolidated master plan across all production lines and proactively identify and resolve critical scheduling issues.</li></ul>
<ul><li> Conduct regular alignment meetings with the Project team to adjust priorities and ensure on-time delivery commitments are met.</li></ul>
<ul><li> Lead, attract, develop, and retain a high-performing planning team; conduct annual appraisals and define clear KPIs aligned with FPI's strategic goals.</li></ul>
<ul><li> Identify key positions and ensure succession plans are in place for critical roles within the function.</li></ul></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><p><b>Qualifications, Experience &amp; Skills</b></p>
<ul><li> Bachelor's degree in a business or technical discipline; Master's / MBA preferred.</li></ul>
<ul><li> 5+ years of experience in production planning, logistics, or supply chain management with increasing levels of responsibility.</li></ul>
<ul><li> Hands-on experience with lifecycle planning from quotation to product delivery.</li></ul>
<ul><li> Background in discrete manufacturing environments.</li></ul>
<ul><li> Proficiency in planning software tools and strong analytical and logical thinking skills.</li></ul>
<ul><li> Excellent English communication skills with the ability to build effective relationships across functions.</li></ul>
<ul><li> Multinational or international working experience is a strong advantage.</li></ul></div></div><p></p>

Planning Manager

<div><h2 class="jobSectionHeader"><b>About us</b></h2><p>
mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.</p><p>
We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations</p><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2><p>
The Financial Services Manager leads the Financial Services unit and reports directly to the Chief Operating Officer. S/he oversees the team&rsquo;s performance, ensure the quality and timeliness of financial services delivery, and drive the department&rsquo;s growth. This role holds full ownership of the client billing and collections process, including review, approval, and client communication. The Manager is also accountable for achieving revenue targets, optimizing service delivery, and ensuring the team contributes directly to the growth of the FaaS line of business.</p><h2 class="jobSectionHeader"><b>
Primary Responsibilities</b></h2><ul><li><p>
Oversee the delivery of all financial accounting and bookkeeping services to clients within the FaaS portfolio, ensuring that each client&rsquo;s day-to-day accounting and periodic financial reporting are handled efficiently and accurately.</p></li></ul><div><ul><li><p>
Supervise the Financial Services team (Team leaders, Financial Account Managers and Accountants), providing direction, coaching, and performance monitoring. Ensure all monthly and quarterly closes are completed on time, with accurate reconciliations, journal entries, and financial reports delivered as per agreed SLAs.</p></li></ul></div><div><ul><li><p>
Review key outputs prepared by the team, including financial statements, management reports, budgets, and forecasts. Perform high-level checks and analyses to ensure accuracy, quality, and professional standards.</p></li></ul></div><div><ul><li><p>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the GCC countries, particularly UAE and KSA.</p></li></ul></div><div><ul><li><p>
Serve as the primary financial contact for key client accounts, attending regular meetings, discussing financial results, and providing advisory input. For large clients, act in a fractional CFO capacity when needed.</p></li></ul></div><div><ul><li><p>
Implement and continuously enhance financial processes, systems, and reporting tools to improve efficiency and accuracy.</p></li></ul></div><div><ul><li><p>
Collaborate closely with the Tax Manager to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</p></li></ul></div><div><ul><li><p>
Oversee delivery of value-added services such as financial analysis, budgeting, forecasting, and KPI reporting for clients.</p></li></ul></div><div><ul><li><p>
Handle escalations and complex accounting issues (e.g., unusual transactions, consolidations, or audit queries) and resolve them through research or expert consultation.</p></li></ul></div><div><ul><li><p>
Support business growth by contributing to proposals, client scoping, and sales pitches as a subject matter expert in Financial Services.</p></li></ul></div><div><ul><li><p>
Own the vertical growth and retention KPIs, ensuring strong client satisfaction, revenue expansion, and margin health.</p></li></ul></div><div><ul><li><p>
Take full responsibility for billing and collections, ensuring timely invoicing, approval, and payment follow-up within defined terms.</p></li></ul></div><div><ul><li><p>
Monitor team performance KPIs, including ARPU growth, churn rate, and gross margin.</p></li></ul></div><div><ul><li><p>
Actively coordinate with Tax, Product, and Sales teams to maintain integrated workflows, aligned timelines, and a unified client experience.</p></li></ul></div><div><ul><li><p>
Represent Mazeed in webinars, events, and seminars as a subject-matter expert and brand ambassador for FaaS services when needed.</p></li></ul></div><h2 class="jobSectionHeader"><b>
Core Values</b></h2><p>
Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:</p><ul><li><p>
Integrity</p></li><li><p>
Customer Obsession</p></li><li><p>
Simplicity</p></li><li><p>
Growth Mindset</p></li><li><p>
Innovation</p></li><li><p>
Empowerment</p></li></ul><h4 class="jobSectionHeader"><b>
Essential Skills and Qualifications</b></h4><ul><li><p>
Bachelors' degree in Accounting, Finance, or related field.</p></li></ul><div><ul><li><p>
Professional accounting qualification such as ACCA, CPA, CA (Chartered Accountant) or equivalent is highly preferred, as it attests to technical expertise in accounting and financial management.</p></li></ul></div><div><ul><li><p>
10+ years of experience in accounting/financial management roles, with a progression that includes at least a 3 years in a supervisory or managerial capacity. Prior roles could include Accounting Manager, or Controller in an SME. Experience in an outsourcing firm or handling multiple entities is advantageous.</p></li></ul></div><div><ul><li><p>
Strong technical knowledge of accounting standards (IFRS) and practical experience in preparing full sets of financial statements.</p></li></ul></div><div><ul><li><p>
Experience in financial reporting and analysis &ndash; i.e., not just bookkeeping. The manager should have experience turning ledger data into management insights, such as ratio analysis, performance dashboards, etc., since enterprises may expect advisory input along with reports.</p></li></ul></div><div><ul><li><p>
Familiarity with the business environments in GCC countries, particularly UAE and KSA. For instance, understanding typical SME structures, common financial challenges in these markets, and any local compliance is a plus.</p></li></ul></div><div><ul><li><p>
Proven ability to manage client relationships or stakeholder expectations. The role requires interacting with external clients similar to how an internal finance head would interact with company leadership, so having prior client-facing or cross-departmental coordination experience is a must.</p></li></ul></div><div><ul><li><p>
Highly comfortable with accounting ERPs and modern financial tools. Able to harness features like automation of entries, and use advanced Excel functions or BI tools to analyze data. Embraces new tech (like AI-powered financial analysis tools) that can enhance the service delivery.</p></li></ul></div><div><ul><li><p>
Excellent communication skills, both in writing and verbally. Can present financial information clearly to non-financial clients &ndash; translating accounting jargon into business insights</p></li></ul></div><div><ul><li><p>
Fluency in English (C1+) is required.</p></li></ul></div><h4 class="jobSectionHeader"><b>
Desireable Skills and Qualifications</b></h4><ul><li><p>
Masters degree in Finance or an MBA (with finance focus)</p></li></ul></div>

Financial Services Manager

mazeed

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 mazeed is a financial management platform that helps businesses automate accounting, simplify tax compliance, and stay ready for e-invoicing through a combination of localized software (SaaS) and Finance-as-a-Service (FaaS). We work with SMEs and growing companies across the GCC, enabling them to operate with clarity, control, and confidence.
 <br/>
 <br/>
 We are building the infrastructure for the next phase of financial compliance and digital transformation in the region, with a strong focus on e-invoicing and scalable financial operations
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Financial Services Manager leads the Financial Services unit and reports directly to the Chief Operating Officer. S/he oversees the team&rsquo;s performance, ensure the quality and timeliness of financial services delivery, and drive the department&rsquo;s growth. This role holds full ownership of the client billing and collections process, including review, approval, and client communication. The Manager is also accountable for achieving revenue targets, optimizing service delivery, and ensuring the team contributes directly to the growth of the FaaS line of business.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the delivery of all financial accounting and bookkeeping services to clients within the FaaS portfolio, ensuring that each client&rsquo;s day-to-day accounting and periodic financial reporting are handled efficiently and accurately.
  </li>
  <li>
   Supervise the Financial Services team (Team leaders, Financial Account Managers and Accountants), providing direction, coaching, and performance monitoring. Ensure all monthly and quarterly closes are completed on time, with accurate reconciliations, journal entries, and financial reports delivered as per agreed SLAs.
  </li>
  <li>
   Review key outputs prepared by the team, including financial statements, management reports, budgets, and forecasts. Perform high-level checks and analyses to ensure accuracy, quality, and professional standards.
  </li>
  <li>
   Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the GCC countries, particularly UAE and KSA.
  </li>
  <li>
   Serve as the primary financial contact for key client accounts, attending regular meetings, discussing financial results, and providing advisory input. For large clients, act in a fractional CFO capacity when needed.
  </li>
  <li>
   Implement and continuously enhance financial processes, systems, and reporting tools to improve efficiency and accuracy.
  </li>
  <li>
   Collaborate closely with the Tax Manager to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.
  </li>
  <li>
   Oversee delivery of value-added services such as financial analysis, budgeting, forecasting, and KPI reporting for clients.
  </li>
  <li>
   Handle escalations and complex accounting issues (e.g., unusual transactions, consolidations, or audit queries) and resolve them through research or expert consultation.
  </li>
  <li>
   Support business growth by contributing to proposals, client scoping, and sales pitches as a subject matter expert in Financial Services.
  </li>
  <li>
   Own the vertical growth and retention KPIs, ensuring strong client satisfaction, revenue expansion, and margin health.
  </li>
  <li>
   Take full responsibility for billing and collections, ensuring timely invoicing, approval, and payment follow-up within defined terms.
  </li>
  <li>
   Monitor team performance KPIs, including ARPU growth, churn rate, and gross margin.
  </li>
  <li>
   Actively coordinate with Tax, Product, and Sales teams to maintain integrated workflows, aligned timelines, and a unified client experience.
  </li>
  <li>
   Represent Mazeed in webinars, events, and seminars as a subject-matter expert and brand ambassador for FaaS services when needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Values
  <br/>
  <br/>
 </strong>
 Being a mazeeder, our promise to customers, internal teams, HR and Leadership is to demonstrate our core values in our daily interactions and quality of work:
 <br/>
 <br/>
 <ul>
  <li>
   Integrity
  </li>
  <li>
   Customer Obsession
  </li>
  <li>
   Simplicity
  </li>
  <li>
   Growth Mindset
  </li>
  <li>
   Innovation
  </li>
  <li>
   Empowerment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors' degree in Accounting, Finance, or related field.
  </li>
  <li>
   Professional accounting qualification such as ACCA, CPA, CA (Chartered Accountant) or equivalent is highly preferred, as it attests to technical expertise in accounting and financial management.
  </li>
  <li>
   10+ years of experience in accounting/financial management roles, with a progression that includes at least a 3 years in a supervisory or managerial capacity. Prior roles could include Accounting Manager, or Controller in an SME. Experience in an outsourcing firm or handling multiple entities is advantageous.
  </li>
  <li>
   Strong technical knowledge of accounting standards (IFRS) and practical experience in preparing full sets of financial statements.
  </li>
  <li>
   Experience in financial reporting and analysis &ndash; i.e., not just bookkeeping. The manager should have experience turning ledger data into management insights, such as ratio analysis, performance dashboards, etc., since enterprises may expect advisory input along with reports.
  </li>
  <li>
   Familiarity with the business environments in GCC countries, particularly UAE and KSA. For instance, understanding typical SME structures, common financial challenges in these markets, and any local compliance is a plus.
  </li>
  <li>
   Proven ability to manage client relationships or stakeholder expectations. The role requires interacting with external clients similar to how an internal finance head would interact with company leadership, so having prior client-facing or cross-departmental coordination experience is a must.
  </li>
  <li>
   Highly comfortable with accounting ERPs and modern financial tools. Able to harness features like automation of entries, and use advanced Excel functions or BI tools to analyze data. Embraces new tech (like AI-powered financial analysis tools) that can enhance the service delivery.
  </li>
  <li>
   Excellent communication skills, both in writing and verbally. Can present financial information clearly to non-financial clients &ndash; translating accounting jargon into business insights
  </li>
  <li>
   Fluency in English (C1+) is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desireable Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Masters degree in Finance or an MBA (with finance focus)
  </li>
 </ul>
</div>


Appgain

<p>We are looking for a versatile <b>Part-Time BA-PM</b> to bridge the gap between our business objectives and technical execution. You will be responsible for gathering requirements, defining project scopes, and managing the end-to-end delivery of software features.<br/><b>Key Responsibilities</b></p><p><b>1. Business Analysis</b></p><ul><li>Facilitate discovery sessions with stakeholders to extract and document business requirements.</li><li>Translate high-level business needs into detailed <b>User Stories</b> and <b>Functional Specifications</b>.</li><li>Create wireframes, process flow diagrams, and data mapping to guide the development team.</li><li>Conduct &quot;Gap Analysis&quot; to identify improvements in existing software workflows.</li></ul><p><b>2. Project Management </b></p><ul><li>Define project roadmaps, milestones, and release plans.</li><li>Lead <b>Agile ceremonies</b> within your part-time window.</li><li>Manage the project backlog, ensuring tasks are prioritized based on business value and technical effort.</li><li>Act as the primary point of contact for project status, risks, and blockers.</li></ul><p><b>3. Quality &amp; UAT</b></p><ul><li>Define &quot;Acceptance Criteria&quot; for every task to ensure the dev team knows exactly what &quot;Done&quot; looks like.</li><li>Coordinate User Acceptance Testing (UAT) with clients or internal stakeholders to validate that the final product meets requirements</li></ul><p><b>Qualifications :</b></p><ul><li><b>Experience:</b> 2&ndash;4 years as a Business Analyst or Systems Analyst in the software industry.</li><li><b>Methodologies:</b> Strong proficiency in <b>Agile/Scrum</b> and Waterfall environments.</li><li><b>Tools:</b> Mastery of <b>Jira, Confluence, Trello, or Monday.com</b>. Proficiency in diagramming tools like Lucidchart, Miro, or Figma.</li><li><b>Soft Skills:</b> Exceptional negotiation skills</li><li><b>Communication:</b> Flawless English (written and verbal) is mandatory for creating clear documentation that lives on while you are offline.</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Business Analyst: 3 years (Preferred)</li><li>Project Manager: 3 years (Preferred)</li></ul><p>Work Location: Hybrid remote in Giza</p>

Business Analyst & Project Manager (part time)

AkzoNobel

<div>
 <strong>
  About AkzoNobel
  <br/>
  <br/>
 </strong>
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 <br/>
 <br/>
 For more information please visit www.akzonobel.com
 <br/>
 <br/>
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
  </li>
  <li>
   Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
  </li>
  <li>
   Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
  </li>
  <li>
   Records customer complaints and responds in accordance with guidelines from supervisor
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Order Service Administration:
  </li>
  <li>
   Receive process and follow up orders. Confirm orders in writing.
  </li>
  <li>
   Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
  </li>
  <li>
   Agree on delivery dates, documentation, transport and packaging matters with customers.
  </li>
  <li>
   Send product information to customers (product data, material safety data).
  </li>
  <li>
   Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
  </li>
  <li>
   Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
  </li>
  <li>
   Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
  </li>
  <li>
   Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
  </li>
  <li>
   Divert customer complaints to Technical Support and arranges products returns from customers
  </li>
  <li>
   Administrate and file customer complaints.
  </li>
  <li>
   Archiving of all COS related documentation in a proper and timely manner.
  </li>
  <li>
   Ensures customer orders comply with any defined local authority matrices.
  </li>
  <li>
   Ensure correct order maintenance for OTIF reporting.
  </li>
  <li>
   Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
  </li>
  <li>
   Connect with warehouse &amp; logistics team:
  </li>
  <li>
   Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
  </li>
  <li>
   Serve as communication link between external customers and internal local and regional stakeholders.
  </li>
  <li>
   Prepare picking lists for dispatches and liaise with warehouse staff.
  </li>
  <li>
   Prepare daily dispatch requests for the warehouse / logistics team.
  </li>
  <li>
   Ensure that delivery dates, transport and packaging matters are agreed with customers
  </li>
  <li>
   Invoicing &amp; OWC management:
  </li>
  <li>
   Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
  </li>
  <li>
   Improve OWC in cooperation with Sales Manager, Credit Control and customers.
  </li>
  <li>
   Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
  </li>
  <li>
   Ensure minimum numbers of orders are processed which require manual input of prices into system..
  </li>
  <li>
   Ensure timely invoicing in system basis to ensure no pending invoices
  </li>
  <li>
   Customer Communication &amp; Sales related activities:
  </li>
  <li>
   Answers customer inquiries/communications as required.
  </li>
  <li>
   Ensure that all orders are processed on time with order acknowledgements sent to customers
  </li>
  <li>
   Serve as communication link between external customers and internal stakeholders
  </li>
  <li>
   Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
  </li>
  <li>
   Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities (Continued)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
  </li>
  <li>
   Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
  </li>
  <li>
   Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
  </li>
  <li>
   Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
  </li>
  <li>
   Reporting:
  </li>
  <li>
   OTIF Reason Code maintenance and OTIF Reporting.
  </li>
  <li>
   Outstanding Order Report.
  </li>
  <li>
   Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
  </li>
  <li>
   Compliance:
  </li>
  <li>
   Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
  </li>
  <li>
   Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
  </li>
  <li>
   Cover for colleagues:
  </li>
  <li>
   Provide vacation cover for other COS colleagues in other businesses
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
  </li>
  <li>
   Bachelor degree in relevant discipline.
  </li>
  <li>
   This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
  </li>
  <li>
   Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
  </li>
  <li>
   Good MS Office (Excel / Word / PowerPoint).
  </li>
  <li>
   Good customer service and negotiation skills.
  </li>
  <li>
   Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
  </li>
  <li>
   Knowledge of ERP systems and Order to cash processes in a business to business environment.
  </li>
  <li>
   Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
   <br/>
   <br/>
  </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 <br/>
 <br/>
 Requisition ID: 50843
</div>


Customer Service Representative

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