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deputy manager shared services persistency post issuance channel engagement

Human Capital HR Solutions

Deputy Manager &ndash; Shared Services (Persistency, Post Issuance &amp; Channel Engagement)Human Capital HR Solutions (HC) is hiring on behalf of a reputable client in the Insurance Sector for the position of Deputy Manager &ndash; Shared Services. We are looking for a dynamic professional with strong analytical and operational expertise to manage persistency initiatives, post-issuance servicing, and channel engagement.Industry: Insurance Location: Head Office, Karachi Qualification: Bachelor&rsquo;s or above Experience: 05&ndash;08 Years Package: Market CompetitiveKey Requirements<ul><li>Strong understanding of the insurance sector, especially Bancassurance, Operations, and Post-Issuance processes</li><li>Strong analytical skills with proficiency in MS Excel and reporting tools</li><li>Excellent communication, follow-up discipline, and stakeholder management abilities</li><li>Ability to work in a fast-paced environment with tight timelines</li></ul>Key Responsibilities<ul><li>Drive persistency initiatives and improve renewal performance</li><li>Oversee post-issuance servicing and ensure timely resolution of customer requests</li><li>Strengthen coordination and engagement with channel partners and regional sales teams</li><li>Manage reporting, reconciliation, and compliance requirements</li><li>Support operational enhancements and process improvements across the channel</li></ul>How to Apply Send your resume to: careers1.hc@gmail.com CC: careers@humancapitalintl.com Please mention &ldquo;Deputy Manager &ndash; Shared Services&rdquo; in the subject line.Follow our social accounts for the latest job opportunities:&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/Job Type: Full-timeWork Location: In person

Deputy Manager – Shared Services (Persistency, Post Issuance & Channel Engagement)

Dany Technologies

Job Summary:We are looking for a proactive and performance-driven Deputy Manager &ndash; Customer Experience to lead and optimize the outbound ordering confirmation process. This role is responsible for ensuring timely order verification, reducing cancellations, improving conversion rates, and delivering a seamless customer interaction experience.The ideal candidate will combine leadership, operational efficiency, and strong customer communication skills to drive measurable results.Key Responsibilities:Oversee and manage the outbound order confirmation team.Ensure all online and COD orders are verified within defined SLAs.Monitor call quality, productivity, and confirmation conversion rates.Reduce order cancellations and RTO (Return to Origin) through effective verification strategies.Develop scripts and communication standards to enhance customer engagement.Train, coach, and mentor team members to maintain service excellence.Analyze daily/weekly performance metrics and prepare management reports.Coordinate with Operations, Logistics, and Sales teams to resolve order-related issues.Handle escalated customer concerns professionally and efficiently.Implement process improvements to enhance operational efficiency.Required Qualifications &amp; Experience:Bachelor&rsquo;s degree in Business Administration or related field.3&ndash;5 years of experience in Customer Experience / Call Center Operations (Outbound preferred).Minimum 1&ndash;2 years in a supervisory or assistant managerial role.Strong understanding of e-commerce order lifecycle.Excellent communication and conflict-resolution skills.Experience with CRM systems and reporting tools.Job Type: Full-timeWork Location: In person

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)

anekor

We are urgently hiring Deputy General Manager HR (Female) for one of our clients from Manufaturing Industry.Responsibilities<ul><li>Develop and implement HR policies, procedures, and strategic initiatives aligned with business objectives.</li><li>Lead workforce planning, budgeting, and organizational structuring initiatives.</li><li>Oversee end-to-end recruitment and ensure timely hiring of quality talent.</li><li>Supervise onboarding, confirmation, transfers, and separation processes.</li><li>Design and manage performance management systems including KPIs and annual appraisals.</li><li>Monitor employee productivity and implement performance improvement plans where required.</li><li>Develop and manage compensation structures, salary reviews, and benefits programs.</li><li>Oversee payroll processing ensuring accuracy and compliance with statutory requirements.</li><li>Handle employee grievances, disciplinary matters, and conflict resolution professionally.</li><li>Ensure compliance with labor laws, company policies, and regulatory requirements.</li><li>Lead employee engagement, retention, and organizational development initiatives.</li><li>Identify training needs and implement learning and leadership development programs.</li><li>Oversee HR operations including HRIS management and employee record maintenance.</li><li>Prepare HR analytics, dashboards, and management reports.</li><li>Support senior leadership in succession planning and talent development.</li><li>Promote a positive, ethical, and high-performance workplace culture.</li></ul>Qualification &amp; Experience<ul><li>Master&rsquo;s degree in HRM, Business Administration, or related field.</li><li>12&ndash;15 years of progressive HR experience, with at least 5&ndash;7 years in a senior leadership role.</li><li>Strong knowledge of labor laws, HR best practices, and organizational development.</li></ul>Salary: Up to 450KLocation: Landhi Karachi.Job Type: Full-timeWork Location: In person

Deputy General Manager HR

Bureau Veritas

<div><div><div>1 Roles and responsibilities: (Sr. Sales Associate)</div><div><div><div><div>
Role Statement
</div><ul><li>This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.</li><li>
The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.</li><li>
He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.</li></ul></div></div><div> 
Responsibilities &amp; Accountabilities</div><div><div><div> 
The Associate Manager-sales is responsible for:</div><ul><li>
 Business Development for product portfolio. This includes commercial activities such as market Surveys.</li><li>
Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.</li><li>
Identify &amp; manage large clients/opportunities / Key accounts.</li><li>
Cross Selling - leveraging BV service portfolio.</li><li>
Preparation of Quotations, in consultation with the Certification Lead Pakistan.</li><li>
Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.</li><li>
Forwarding the consolidated reports to the product line leaders.</li><li>
Be a team player and coordinate with current team</li><li>
Maintain accurate records of sales activities, client interactions, and sales pipeline.</li><li>
Identify opportunities to cross-sell and upsell additional services to existing clients.</li><li>
Develop strategies to increase client engagement and retention.</li><li>
Ensure contracts are in compliance with company policies and regulations.</li><li>
Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.</li></ul></div><div></div><div> 
<ul><li>
Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)</li><li>
To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
</li><li>Regular monitoring of sales opportunity pipeline &ndash; track leads and active proposals. Maintain visibility of sales actions using Salesforce</li><li>
To implement the commercial strategy as defined by country/PL Leaders
</li><li> To assess the market for new business opportunities.</li><li>
 To set/ review sales strategies to expand customer and activity base.</li><li>
Achieving the given sales &amp; revenue targets</li><li>
Highlighting business lead, and identifying business opportunities</li><li>
Participation / exhibiting in exhibitions</li><li>
Enhancing the clientele in Certification Services</li><li>
Develop and implement effective sales strategies to meet and exceed sales targets.</li><li>
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.</li><li>
Ensure high levels of customer satisfaction by providing exceptional service and support.</li><li>
Monitor market dynamics and competitor activities to adjust sales tactics accordingly.</li></ul></div></div><div></div><div> 
KPIs (to be amended if necessary) 
TECHNICAL COMPETENCIES</div><div> 
<ul><li>
Achieve Sales, and revenue as per business plan.</li><li>
Client relationship &ndash; Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.</li><li>
Account receivables.</li><li>
Compliance with internal and external guidelines, policies, and procedures.</li><li>
Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.</li><li>
To demonstrate ethical and professional behaviours in line with BV Core Values</li></ul><ul><li>
Education: Bachelor's Degree or relevant. MBA will be advantage.</li><li>
Experience: Minimum 3 years of experience in sales</li><li>
Experience in the relevant field.
</li><li>Good communication and writing skills, Fluent in English.</li><li>
A team player.</li><li>
Strong ethics and integrity.</li></ul></div></div></div></div><div></div>

Sr. Sales Associate (Certifications - Karachi)

LN Technologies

Role OverviewWe are looking for a commercially sharp, technically fluent Digital Marketing Manager who knows what good looks like &mdash; and has the scars to prove it. This role sits at the intersection of strategy and execution, owning the full digital marketing mix and leading a team across a fast-moving B2B environment. You have built campaigns from the ground up, navigated shifting algorithms, managed agencies, stretched budgets, led people, and still hit your numbers. You bring a point of view, you back it with data, and you deliver.If you need to be told what to do next, this isn't the role for you.Core ResponsibilitiesSearch Engine Optimisation (SEO)Own the organic search strategy end-to-end. Conduct technical audits, oversee on-page and off-page optimisation, manage keyword strategy, and drive consistent improvements in domain authority and organic traffic. Work with content and development to ensure SEO is built into everything, not bolted on afterwards. Stay ahead of algorithm changes before they become problems.Pay-Per-Click &amp; Paid Media (PPC)Plan, manage, and optimise paid campaigns across Google Ads, Microsoft Ads, LinkedIn, and other relevant platforms. Own budget allocation, bidding strategy, audience segmentation, and conversion tracking. Every campaign has a hypothesis; every campaign has a post-mortem. You know your Quality Scores as well as you know your CPL and ROAS.Email Marketing &amp; Marketing AutomationDesign and execute sophisticated email programmes spanning lead nurture, onboarding sequences, re-engagement, and lifecycle campaigns. Build and manage automation workflows in HubSpot, Marketo, or equivalent. Maintain list hygiene, monitor deliverability, and continuously test subject lines, send times, segmentation, and content to improve open rates, click-throughs, and pipeline contribution.Content Strategy &amp; ProductionDevelop and execute a content strategy that builds authority, supports SEO, feeds paid campaigns, and moves prospects through the funnel. Oversee production of blog posts, whitepapers, case studies, video scripts, landing pages, and thought leadership pieces &mdash; writing, directing, or briefing depending on the asset. You understand that content without distribution is noise.Video &amp; Multimedia StrategyOwn video as a channel in its own right &mdash; short-form content, product demos, explainer videos, and YouTube as a search and awareness platform.Social Media &amp; CommunityOwn organic and paid social across LinkedIn, X, and any other platforms relevant to the audience. Build a consistent brand voice, grow engaged followings, and create content that earns attention rather than just buying it. Monitor trends, engage with the community, and use social listening to inform broader marketing and product decisions.Conversion Rate Optimisation (CRO)Take responsibility for what happens after the click. Audit landing pages, forms, and user journeys. Run A/B and multivariate tests. Reduce friction. Improve conversion at every stage of the funnel &mdash; not just at the top. Work with design and development to implement findings at pace.Lead Generation &amp; Pipeline ManagementOwn top-of-funnel lead generation targets with a number, accountability, and full visibility. Define MQL criteria in partnership with sales, manage lead scoring models, and ensure marketing-sourced pipeline is tracked end to end. Treat MQL delivery as a personal commitment, not a shared ambiguity.Account-Based Marketing (ABM)Build and execute targeted ABM programmes in close partnership with sales. Own target account selection, develop personalised content and campaigns at account level, and leverage intent data tools such as Bombora or 6sense to identify and act on buying signals before the competition does.Marketing Analytics &amp; ReportingDefine the metrics that matter and build the infrastructure to track them. Own Google Analytics 4, CRM reporting, and campaign dashboards. Deliver clear, actionable reporting to leadership that connects marketing activity to revenue outcomes. When performance dips, you already know why and what you are doing about it.Campaign Planning &amp; ManagementLead the planning and execution of integrated campaigns across product launches, seasonal pushes, demand generation initiatives, and ABM programmes. Manage timelines, budgets, briefs, and stakeholder sign-off with the rigour of someone who has seen what happens when these things are treated casually.Competitive IntelligenceContinuously monitor the competitive landscape &mdash; positioning, messaging, channel activity, and product marketing movements. Surface insights that sharpen campaign strategy, inform content angles, and help sales handle objections. Do not consume competitive intelligence passively &mdash; generate it actively and put it to work.Website ManagementTake ownership of the company website as a commercial asset. Oversee updates, UX improvements, speed optimisation, and ongoing content management in collaboration with development. Ensure the site reflects the brand, ranks for the right terms, and converts the traffic it earns.Event MarketingOwn the strategy and ROI tracking for trade shows, sponsored events, webinars, and owned events. Set clear objectives, integrate pre and post-event campaigns, and ensure every event has measurable follow-up. This is not a logistics function &mdash; it is a pipeline function.Reputation &amp; Review ManagementActively manage the company's presence across relevant platforms. Solicit reviews, respond to feedback, and leverage social proof strategically across the funnel.Customer Marketing &amp; RetentionTake responsibility for customer communications, upsell and cross-sell campaigns, case study development, and reference programme management.PR &amp; Brand AmplificationIdentify and pursue earned media opportunities, industry awards, partnerships, and speaking engagements that raise brand visibility and credibility. Brief and manage PR agencies where engaged, and ensure all external communications are consistent with brand positioning and business objectives.Agency &amp; Vendor ManagementBrief, manage, and hold accountable any external agencies, freelancers, or platforms that form part of the marketing delivery model. Know when external resource adds value and when it does not.AI &amp; Marketing TechnologyActively leverage AI tools &mdash; for content production, audience research, campaign analysis, personalisation, and workflow automation &mdash; as a standard part of how you work. Keep the martech stack under regular review, identifying tools that genuinely improve performance and eliminating those that do not.Budget OwnershipManage the marketing budget with commercial discipline. Forecast accurately, allocate strategically, track spend in real time, and be able to justify every line with expected or realised return.Team Leadership &amp; DevelopmentManage, mentor, and develop a team of in-house and freelance marketing professionals. Set clear objectives, conduct regular performance reviews, and create an environment where people grow, take ownership, and deliver their best work. Your output as a manager is ultimately measured through the output of your team &mdash; not just what you deliver individually.Hiring &amp; Resource PlanningAssess team capability against business requirements and proactively identify gaps. Make hiring recommendations, lead recruitment where required, and onboard new team members with the same rigour you would apply to any other business investment. Manage capacity across concurrent projects and make clear, reasoned prioritisation decisions when demand exceeds resource.Cross-Functional LeadershipRepresent the marketing function confidently in leadership meetings. Align team activity with broader business objectives, advocate for resource where justified, and build strong working relationships with sales, product, and operations.What You Bring<ul><li>Minimum 5 years of hands-on B2B digital marketing experience with verifiable, quantified results &mdash; traffic growth percentages, pipeline contribution figures, conversion rate improvements. If you cannot put numbers against your achievements, this conversation ends early.</li><li>Deep working knowledge of SEO, PPC, email marketing, marketing automation, CRO, and paid social &mdash; not as a generalist overview, but as someone who has spent real time in each discipline</li><li>Proven experience managing, mentoring, and developing a marketing team</li><li>Proficiency across the core stack: Google Ads, Google Analytics 4, LinkedIn Campaign Manager, HubSpot or Marketo, SEMrush or Ahrefs, and CRM platforms including Salesforce</li><li>Demonstrated ability to build and manage a content calendar, campaign pipeline, and martech roadmap simultaneously without letting any of the three slip</li><li>Evidence of having grown a channel from scratch &mdash; whether that is SEO from zero domain authority, a paid programme from a standing start, or an email list built without buying a database</li><li>Experience presenting marketing performance and strategy to C-suite or senior leadership &mdash; not just producing reports, but owning the narrative and defending recommendations under scrutiny</li><li>Strong commercial instincts &mdash; you think about pipeline, not just impressions</li><li>Excellent written communication skills; you can write a compelling email sequence and a board-level performance summary with equal confidence</li><li>A working AI toolkit and the intellectual curiosity to keep evolving it</li><li>Bachelor's degree in Marketing, Business, Communications, or a related discipline &mdash; or an equivalent body of work that makes the degree irrelevant</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs190,000.00 per monthApplication Question(s):<ul><li>Have you owned the end-to-end SEO strategy for a website, including technical audits, keyword strategy, and link building?</li><li>Have you directly managed paid media budgets across platforms such as Google Ads, Microsoft Ads, or LinkedIn Ads? </li><li>Are you proficient in marketing automation platforms such as HubSpot or Marketo, including building workflows and lead scoring models?</li><li>Have you led A/B or multivariate testing initiatives to improve conversion rates on landing pages or websites?</li><li>Have you been accountable for delivering MQL or pipeline targets tied to revenue?</li><li>Do you have hands-on experience with Google Analytics 4 and CRM reporting to track marketing performance to revenue?</li><li>Have you managed and forecasted a six-figure (or higher) annual marketing budget?</li><li>Have you directly managed and developed a marketing team (in-house or freelance)?</li><li>Please share your current package. </li><li>Please share your expected package. </li><li>How soon can you join?</li></ul>Work Location: In person

Digital Marketing Manager (Night Shift)

Robust Support and Solutions

We're looking to hire a &quot;HR Coordinator&quot; for our back office in Karachi.Location: Fortune Tower, PECHS, BLOCK 6Job timings: 8PM to 5AM (Night Shift)&ndash; Six days a week &ndash; Monday till Saturday &ndash; On-site Position.We are seeking a detail-oriented and proactive Back Office HR Coordinator to support daily HR operations. The ideal candidate will be responsible for managing attendance and time tracking, handling employee documentation, assisting in engagement activities, and supporting various HR operational tasks.Key Responsibilities:<ul><li>Monitor and report daily attendance and time tracking data using Excel.</li><li>Maintain HR trackers for various operational processes and compliance needs.</li><li>Identify and escalate disciplinary issues based on attendance or office behavior.</li><li>Coordinate issuance and tracking of employee office access cards and medical insurance cards.</li><li>Support employee engagement activities and internal communications.</li><li>Greet and assist candidates arriving for onsite interviews in a professional and welcoming manner.</li><li>Manage the availability of conference rooms and schedule meetings as required.</li><li>Assist in administrative and operational HR tasks as assigned by the HR Manager.</li></ul>Requirements:<ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>1&ndash;2 years of experience in an HR support or coordination role preferred.</li><li>Strong proficiency in MS Excel (data entry, basic formulas, reporting).</li><li>Good organizational and communication skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Detail-oriented and proactive in identifying issues and streamlining processes.</li></ul>Salary budget : PKR 70,000-90,000 + Benefits including Medical Insurance for self &amp; immediate family, 24 paid leave, leave encashment, performance-based bonus, annual salary incrementIf you have the required qualifications for this role, please apply by sharing your resume at ashahed@xclusivetradinginc.comJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working onsite at the night shift (US Time zone) (Job /['timings: 8pm-5am Pakistan time)</li><li>Share your last drawn salary and your salary expectations?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>HR Coordinator: 2 years (Required)</li></ul>Work Location: In person

Back Office HR Coordinator

M/s. Nelson Paints Industries Pvt Ltd

Nelson Paint Industries (Pvt) Ltd is seeking for a Male Deputy Manager &ndash; Systems &amp; Compliance (IMS / QHSE)Location: Korangi Industrial Area Karachi, Pakistan Experience Required: 5&ndash;8 YearsAbout the RoleWe are seeking a Deputy Manager &ndash; Systems &amp; Compliance to lead and manage the organization&rsquo;s Integrated Management System (IMS). The role is responsible for implementing, maintaining, and continuously improving systems aligned with ISO 9001, ISO 14001, and ISO 45001 standards.The ideal candidate will ensure organizational compliance with international standards, regulatory requirements, and internal policies while promoting a culture of quality, environmental responsibility, and workplace safety.Key ResponsibilitiesIntegrated Management System (IMS)<ul><li>Lead the implementation and continual improvement of the Integrated Management System (IMS).</li><li>Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards.</li><li>Develop and maintain SOPs, policies, procedures, work instructions, and documentation.</li><li>Coordinate with cross-functional departments to align processes with IMS requirements.</li><li>Ensure standardization and control of organizational documentation.</li></ul>Certification &amp; Compliance<ul><li>Plan and coordinate ISO certification and surveillance audits.</li><li>Ensure compliance with local regulatory, environmental, and safety laws.</li><li>Liaise with external auditors, consultants, and certification bodies.</li><li>Ensure timely closure of audit observations and non-conformities.</li></ul>Internal Audit Management<ul><li>Develop and execute the annual internal audit plan.</li><li>Conduct internal audits across departments.</li><li>Identify system gaps, risks, and improvement opportunities.</li><li>Monitor Corrective and Preventive Actions (CAPA).</li></ul>Risk Management &amp; Continuous Improvement<ul><li>Facilitate risk assessment and mitigation planning.</li><li>Promote process improvement initiatives across departments.</li><li>Monitor KPIs related to quality, environment, and occupational health &amp; safety.</li><li>Support management in strategic compliance initiatives.</li></ul>Training &amp; Awareness<ul><li>Conduct IMS awareness and ISO training sessions.</li><li>Develop internal training materials and compliance programs.</li><li>Promote a culture of quality, safety, and environmental responsibility.</li></ul>Documentation &amp; Reporting<ul><li>Maintain IMS records and documentation in line with ISO standards.</li><li>Prepare audit reports, compliance reports, and management reports.</li><li>Facilitate Management Review Meetings (MRM).</li></ul>Qualifications<ul><li>MBA / Master&rsquo;s Degree in Quality Management, Environmental Management, Engineering, or a relevant field</li><li>ISO 9001, ISO 14001, ISO 45001 Lead Auditor Certification will be preferred</li></ul>Experience<ul><li>5&ndash;8 years of relevant experience in IMS / QHSE / Compliance within a manufacturing environment</li><li>Experience in ISO implementation and certification processes</li><li>Strong background in process documentation and internal auditing</li></ul>Key Skills<ul><li>Strong knowledge of ISO 9001, ISO 14001, ISO 45001</li><li>SOP development and process documentation</li><li>Internal auditing and compliance management</li><li>Risk assessment and corrective action management</li><li>Analytical and problem-solving abilities</li><li>Cross-functional coordination</li><li>Strong communication and reporting skills</li></ul>Work Location: In person

Deputy Manager Systems & Compliance (IMS, QHSE & Audits)

Explore 914+ Deputy manager shared services persistency post issuance channel engagement in Karachi this March. Find roles across top companies and apply now to boost your career.