business development manager, digital and creative works Jobs in New York

business development manager, digital and creative works

content manager & strategist Jobs in New York

content manager & strategist

creative producer, creative & creator Jobs in New York

creative producer, creative & creator

digital creative director Jobs in New York

digital creative director

digital designer, creative services Jobs in New York

digital designer, creative services

digital community builder

Create Wellness

<div>
 Create is hiring a Digital Community Builder to build, activate, and grow our owned digital community across social and community platforms. This is not a social media manager role - it's a community-first position focused on connection, conversation, and cultural relevance.
 <br/>
 <br/>
 This person lives in their feeds, stays in-step (and a step ahead) of digital trends, and understands how wellness brands earn attention and loyalty through authentic engagement. You'll work closely with the Brand Director, Studio Director, and content stakeholders to activate the Create community through smart engagement tactics, social listening, and occasional on-camera presence. This role sits at the intersection of brand, content, and culture - and plays a critical role in shaping how Create shows up day to day.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and grow our digital community: Own engagement across core social and community platforms, fostering real connection and conversation.
  </li>
  <li>
   Lead social listening &amp; engagement: Monitor trends, sentiment, and cultural moments; actively engage with our audience and broader wellness community
  </li>
  <li>
   Execute digital engagement strategy: Partner with Brand and Studio to activate content and campaigns in-feed, natively and in real time
  </li>
  <li>
   Content Creation: Occasionally appear on camera and contribute to reactive or community-driven content moments.
  </li>
  <li>
   IRL Brand Prescence: Support events, shoots, and activations with on-site community engagement and content capture.
  </li>
  <li>
   Collaborate cross-functionally: Work closely with the Brand Director and Studio Director to translate community insights into content and brand decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years experience in digital community building for a consumer brand.
  </li>
  <li>
   NYC-based
  </li>
  <li>
   Deep fluency across social platforms and community tools (e.g., Instagram, TikTok, Discord).
  </li>
  <li>
   Comfortable being on camera and representing the brand authentically
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Compensation
  </li>
  <li>
   Fully-paid health, dental, and vision insurance
  </li>
  <li>
   Downtown Manhattan office (4 days in office), with flexible work setup and 15 days of PTO
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You'll Love Working Here:
  <br/>
  <br/>
 </strong>
 At Create Wellness, we're building a category-defining wellness brand that helps people feel their best every day. You'll join a small, high-output team where your work will have immediate and visible impact. We move quickly, expect a lot from ourselves and each other, and have fun while doing it.
</div>


Digital Community Builder

Miller Cooper

<div><b>Job Description:</b><p><br>
Do you have experience bridging the gap between high-level corporate strategy and tactical product execution? Our client, a modern digital consulting firm built for the AI era, is looking for a <b>Product Strategy Consultant</b>.
</p><p></p><p><b>HIGHLIGHTS</b></p><ul><li>
Own a defined workstream or customer journey, ensuring that daily product decisions are backed by rigorous market research and data.</li><li>
Serve as a &quot;builder-analyst&quot; who is as comfortable writing user stories in Jira as they are building a strategic narrative in PowerPoint.</li><li>
Hybrid delivery flexibility with client travel and team co-locations (NY, IL, CO).</li><li>
Be part of the modern digital consulting firm build for the AI era.</li></ul><p></p><p><b>
HOW </b><b><i>YOU'LL CONTRIBUTE:</i></b></p><ul><li>
Own a product-based feature set or growth strategy workstream from discovery through delivery.</li><li>
Transition strategy objectives into actionable delivery plans. Define requirements, write detailed user stories, and align acceptance criteria while managing backlog prioritization.</li><li>
Partner with UX/UI designers and engineers to ensure strategic intent is reflected in the final build.</li><li>
Conduct competitive analysis and market research to identify trends and product-market fit opportunities.</li><li>
Perform data-driven analysis to define Objectives and Key Results (OKRs), validate hypotheses, and measure product success.</li><li>
Support senior consultants in building growth projections and ROI models for new digital products.</li><li>
Create high-quality, 'consulting-grade' PowerPoint materials that distill research findings into clear executive presentations.</li><li>
Assist in facilitating workshops and presentations to align business stakeholders on product priorities.</li><li>
Use data to build compelling stories that justify product investments and strategic pivots.</li></ul><br>
<b>
Experience and Skills:</b><p></p><p><b>
ABOUT YOU!</b></p><ul><li>
2+ years' experience as a Product Manager, Strategy Analyst, or in a similar consulting role.</li><li>
Strong proficiency in data analysis and experience using tools to synthesize complex information.</li><li>
Strong, clear writing skills and a high level of proficiency in PowerPoint/deck building.</li><li>
Experience using modem AI tools for research, data synthesis, and strategy development.</li><li>
Comfort working with engineering teams on technical tradeoffs and design literacy to partner with UX.</li><li>
Curiosity or experience in subscription models, TME (Telecom, Media, Tech) and digital platforms.</li></ul><p></p><p>
AN EQUAL OPPORTUNITY EMPLOYER
</p><p></p><p><i>Individual salaries that are offered to a candidate are determined after consideration of numerous factors including internal equity, market data, the candidate's qualifications- including but not limited to specialty skills, prior relevant industry experience, relevant degrees or certifications (e.g., CPA, JD). The salary range estimate below is inclusive of all departments within the company and offered salaries may vary within the given range between departments. A reasonable estimate of the base salary range for this level is $125,000 to $155,000, not including other competitive benefits</i></p><p><br>
From: Miller Cooper</p></div>

Product Strategy Consultant

School in the Square

<div>
 <strong>
  Middle School ELATeacher
  <br/>
  <br/>
 </strong>
 <strong>
  Join Our &ldquo;Relationships-First&rdquo; Team
  <br/>
  <br/>
 </strong>
 We invite you to be a part of a team whose mission-aligned culture offers sustainable, rewarding career paths in teaching, operations, and leadership, built on collaboration and mutual support. Experience the difference at a workplace that celebrates and cultivates each team member&rsquo;s passions, skills and multi-disciplinary interests as we build a brighter future together, one student at a time.
 <br/>
 <br/>
 <strong>
  Why Educators Choose S2
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A &ldquo;Relationships-First&rdquo; culture where you&rsquo;re valued, supported, and included
  </li>
  <li>
   Collaborative planning time and mutual support
  </li>
  <li>
   Opportunities to lead initiatives that strengthen student growth at every stage of their PreK&ndash;12 education
  </li>
  <li>
   Competitive salary and comprehensive benefits including offering a competitive compensation package, including a strong benefits program and a 401(k) with a 6% organizational match
  </li>
  <li>
   A bilingual, community-rooted model serving Washington Heights and Inwood including a pantry partnership, Bachata Nights, multicultural festivals, and a reading initiative.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Middle School ELA Teacher
  <br/>
  <br/>
 </strong>
 Our Middle School at School in the Square is our founding campus at S2, where we began our belief that a culture of care leads to a culture of achievement. Our middle school is located in Washington Heights where our programs are designed with students' personal interests and learning styles in mind. S2&rsquo;s program is dedicated to providing each student with the tools and support to become lifelong learners. That includes embracing that 89% of S2 families are Hispanic or Latinx.
 <br/>
 <br/>
 We are looking for dedicated, mission-aligned teachers across grade levels 6-8. Reporting to our Principal and in collaboration with a diverse and committed School Leadership Team (SLT), you will support our efforts to ensure high academic standards while also focusing on the social-emotional needs of all students. If you have a deep belief that all students can thrive in a challenging, high-quality, nurturing and supportive learning environment, we would love to hear from you.
 <br/>
 <br/>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skilled in current teaching methods and educational pedagogy including but not limited to:
  </li>
  <ul>
   <li>
    Interactive, hands on, creative learning
   </li>
   <li>
    Use of technology to support instruction in all areas
   </li>
   <li>
    Use of assessment to drive instruction
   </li>
   <li>
    Differentiation of curriculum to meet the needs of diverse learners
   </li>
   <li>
    Knowledge of co-teaching strategies
   </li>
   <li>
    Knowledge of ELL strategies
   </li>
  </ul>
  <li>
   A strategic, solutions-focused thinker with strong communication and planning skills.
  </li>
  <li>
   A strong relationship builder, you get personal fulfillment by teaching and coaching students in both academic and non-instructional situations, respecting and encouraging student effort.
  </li>
  <li>
   Familiar with restorative practices, a strong believer in anti racism education, culturally responsive and sustaining pedagogy, trauma informed practices
  </li>
  <li>
   Self-reflective with the capacity to accept and implement feedback to improve instruction
  </li>
  <li>
   A graduate of a Bachelor&rsquo;s Degree in Education or relevant content area
  </li>
  <li>
   Current possessor of a valid New York State Teaching Certification or willing to enroll in a New York State Teaching Certification Program and obtain such Certification within two years.
   <br/>
  </li>
 </ul>
 <strong>
  What Can You Expect From Us
  <br/>
  <br/>
 </strong>
 At S2, we take as much care of our staff as we do of our students. S2 is committed to supporting our staff by helping them build sustainable, rewarding careers that center on each individual&rsquo;s passions and multi-disciplinary interests. All of our faculty and staff are valued professionals and we are proud to provide team-building and collaboration, comfortable and friendly working conditions and more, to ensure our team members have the tools they need to succeed.
 <br/>
 <br/>
 In addition to meaningful and rewarding work, School in the Square provides competitive salaries. Using two pay scale ranges based on your New York State Certifications, years of experience and education level
 <strong>
  certified teachers salary ranges from $66,000 - $122,764 and uncertified teachers salary ranges from $63,000 - $119,764.
  <br/>
  <br/>
 </strong>
 <strong>
  Additionally, we provide opportunities for supplemental compensation, an excellent benefits package with
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   a 401K program with a 6% organizational match
  </li>
  <li>
   93% coverage of healthcare coverage
  </li>
  <li>
   longevity bonus
  </li>
  <li>
   generous paid time off
  </li>
  <li>
   and a supportive work environment.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  School in the Square understands specific groups are subject to marginalization. We believe these powerful groups should be centered in our community and are highly encouraged to apply. We are an Equal Employment Opportunity Employer.
 </em>
</div>


SY 26-27 Middle School ELA Teacher

Studio 4

<div>
 <p>
  <span>
   We're launching Canada's first affordable GLP-1 weight management platform in February 2026. We need a Growth Intern to build our foundational brand, audience, and content assets.
  </span>
 </p>
 <p>
  <strong>
   This is NOT a junior role.
  </strong>
  <span>
   You'll own the entire brand foundation &mdash; everything from competitor research to website copy. Your work unblocks two other contractors (Website Builder and Google Ads Expert).
  </span>
 </p>
 <p>
  <strong>
   What You'll Deliver:
  </strong>
 </p>
 <p>
  <span>
   &bull; Competitor research (5-10 competitors analyzed)
  </span>
 </p>
 <p>
  <span>
   &bull; Language bank (50+ Reddit phrases from real audience)
  </span>
 </p>
 <p>
  <span>
   &bull; SEO keyword research (100+ Canada-specific keywords)
  </span>
 </p>
 <p>
  <span>
   &bull; Brand brief (voice, tone, positioning, messaging)
  </span>
 </p>
 <p>
  <span>
   &bull; Target audience document (segments, personas, pain points)
  </span>
 </p>
 <p>
  <span>
   &bull; Website copy (Homepage, How It Works, Pricing, FAQ, About, Legal)
  </span>
 </p>
 <p>
  <span>
   &bull; Landing page copy (for Google Ads)
  </span>
 </p>
 <p>
  <span>
   &bull; Email sequences (Welcome, Abandoned quiz)
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Timeline &amp; Budget:
  </strong>
 </p>
 <p>
  <span>
   &bull; 14 days
  </span>
 </p>
 <p>
  <span>
   &bull; $500 USD fixed price
  </span>
 </p>
 <p>
  <span>
   &bull; Payment upon completion, regardless of hiring outcome
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You're a fit if:
  </strong>
 </p>
 <p>
  <span>
   &bull; You can write compelling copy (not just 'content')
  </span>
 </p>
 <p>
  <span>
   &bull; You understand direct response and conversion
  </span>
 </p>
 <p>
  <span>
   &bull; You can do research and synthesize insights
  </span>
 </p>
 <p>
  <span>
   &bull; You use AI tools (Claude, ChatGPT) effectively
  </span>
 </p>
 <p>
  <span>
   &bull; You can work independently and hit deadlines
  </span>
 </p>
 <p>
  <span>
   &bull; Healthcare experience is a plus but not required
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Team:
  </strong>
 </p>
 <p>
  <span>
   &bull; CEO: USV, Goldman, MIT background
  </span>
 </p>
 <p>
  <span>
   &bull; COO: Prehype, YC background
  </span>
 </p>
 <p>
  <span>
   &bull; Small team moving fast
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To Apply:
  </strong>
 </p>
 <p>
  <span>
   Answer the application questions below and promptly respond to DM with detailed screening questions.
  </span>
 </p>
</div>


Growth Intern — Brand, Content & Research for Healthcare Telehealth Startup

New York Road Runners

<div><div><b>About NYRR</b></div><div>
New York Road Runners (NYRR) was founded in 1958 when a small group of passionate runners vowed to bring running to the people and has grown from a local running club into the world&rsquo;s premier community running organization. NYRR&rsquo;s mission is to help and inspire through running, aiming to empower people of all ages and abilities to improve their health and well-being through the power of running and fitness.</div><div>
</div><div>
NYRR&rsquo;s year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life. NYRR&rsquo;s premier event, the famed TCS New York City Marathon, attracts the world&rsquo;s top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City. NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.</div><div>
</div><div>
Headquartered in New York City, NYRR is a 501(c)(3) organization. To learn more, please visit www.nyrr.org.
</div><div>
</div><div><i>At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job. We understand that skills come from a variety of different backgrounds. Checking off every single requirement on our job description is not necessary to apply. If you think you are a good fit and have a passion for the work we do, please submit your application. We are eager to learn about your experience and skills! You may be the right candidate for this or other open positions.</i></div><div>
</div><div><i>
New York Road Runners is an Equal Opportunity Employer</i></div><div>
</div><div><b>
About the Department</b></div><div><i>
The Marketing and Communications Department</i><b><i> </i></b>sets NYRR&rsquo;s brand tone. They construct and magnify stories and messages to help and inspire people through running, across advertising, media, brand strategy, creative materials, video, photography, race broadcasts, editorial, brand presentations, and multiple web and digital platforms. They connect with the world's best athletes and ambassadors to deepen NYRR's mission. They leverage channels ranging from international broadcasts to screens at our NYRR <i>RUN</i>CENTER, individual emails to mass media, and from digital journeys to race day signage. The Marketing and Communications team connects NYRR's initiatives and innovations to the hearts and minds of our community, inspiring them to run for life.
</div><div><b>
</b></div><div><b>About the Position</b></div><div>
The Content Management Coordinator&rsquo;s primary role will be the day-to-day management of the content in NYRR&rsquo;s mobile apps. In addition, this role will support the builds of other digital content and programming, including NYRR Course Strategies, and digital signage at the NYRR RunCenter, and onsite at NYRR races and expos.
</div><div>
</div><div><b>Job Responsibilities </b><i>(primary and secondary duties)</i><b>:</b></div><ul><li>
Maintain digital signage playlists at the NYRR RUNCENTER. Working with the Marketing team, ensure assets are updated and refreshed to align with the race calendar and storytelling initiatives.</li><li>
Develop and execute creative and run of shows for onsite digital signage at NYRR races and expos, and support the overall digital signage strategy at all events and spaces.
</li><li>Support the Course Strategy presentations for NYRR&rsquo;s marquee races. Work closely with the NYRR Coaches on updates to the photo selects, presentation copy, and interactive materials.</li><li>
Create and update content in the mobile app through a content management system (CMS). Content includes race details, professional bio pages, sponsorship partners, and race week events.</li><li>
Work closely with the NYRR mobile app development team on updates to the CMS and functionality of the mobile app.</li><li>
Coordinate with the CMS and mobile app vendors for updates and troubleshooting.</li></ul><div><b>
</b></div><div><b>
Job Requirements:</b></div><div><b>
</b></div><div><i>
Experience:</i></div><ul><li>
1-2 years of content management/production experience.</li><li>
Experience utilizing a mixed media content management system.</li><li>
Copyediting experience a plus.</li><li>
Adobe Creative Cloud (Illustrator, Premiere, Photoshop) experience a plus</li></ul><p><i>
Skills and Attributes:</i></p><ul><li>
Ability to effectively manage multiple tasks and projects.</li><li>
Excellent organization and communication skills.</li><li>
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)</li><li>
Strong attention to detail</li><li>
Excellent written and verbal communication skills</li><li>
Ability to work occasional weekends or evenings
</li><li>Strong commitment to diversity, equity, and inclusion
</li></ul><div>
</div><p><i>Other Requirements:</i></p><ul><li>
All staff are required to work the NYC Half Marathon, Brooklyn Half Marathon, and the TCS NYC Marathon.</li></ul><div></div><div><br>
</div><div>
Salary: 55K</div></div>

Content Management Coordinator

AMC Networks

<div><div>Job Description</div><div></div><div>
AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world.</div><div><br>
We create and curate celebrated series and films across distinct brands and make them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, Independent Film Company, Sundance TV and We TV; and film distribution labels Independent Film Company and RLJE Films. The company also operates AMC Studios, our in-house studio, production, and distribution operation behind acclaimed and fan-favorite originals including The Walking Dead Universe and the Anne Rice Immortal Universe, and AMC Networks International, our international programming business.</div><div><br>
We are currently seeking a Manager - Gaming &amp; E-Commerce to join our Franchise &amp; Strategic Partnerships team based in our New York, NY office.</div><div></div><div>
JOB RESPONSIBILITIES</div><ul><li>
Partnership management: Coordinate with third-party game publishers and e-commerce platforms to build a comprehensive customer communication plan in support of AMC&rsquo;s portfolio of IP. This will include providing brand feedback on all materials &amp; messaging to ensure consistency across AMC IPs.</li><li>
Gaming Community Management: Provide strategic leadership and community building for AMC&rsquo;s self-published games titles, including the management of all AMC Games social media handles and Discord servers.</li><li>
Digital marketing: Partner with marketing team to drive e-commerce growth thru all digital marketing channels, including paid media (PPC), search engine optimization (SEO), social media, and email marketing.</li><li>
Brand Management: Provide timely and detailed feedback on asset submissions from third party licensees, ensuring tonal and brand consistency across all licensed games and products. Provide third-party licensees with approved brand materials and guidance.</li><li>
Cross-functional collaboration: Partner closely with marketing, PR, CRM, partner management, and third-party teams to ensure cohesive strategy and execution. Advocate for digital best practices and innovation throughout the organization.</li><li>
User Experience Optimization: Partner with internal team to develop concise messaging across all consumer touchpoints, including DTC storefronts, third-party e-commerce platforms (eg, Amazon), and AMC apps and websites.</li><li>
Analytics and reporting: Utilize web analytics tools (e.g., Google Analytics) to A/B test campaigns and design, track performance metrics, analyzing engagement, conversion, and clickthrough to generate actionable insights. Regularly report on campaign effectiveness to key stakeholders.</li></ul><div></div><div>
Qualifications (Required &amp; Preferred)</div><ul><li>
5+ years of progressive experience in games marketing and/or e-commerce or digital retail.</li><li>
Expertise in major social media platforms (Facebook, Instagram, Twitter, TikTok Discord) and digital marketing tools (e.g., Google Analytics, Klaviyo).</li><li>
Excellent writing skills, particularly tailored for digital audiences, and ability to engage with users on digital platforms.</li><li>
Highly analytical and data-driven, with strong skills in engagement analysis and reporting.</li><li>
Excellent communication, interpersonal, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Experience in the games, entertainment, and/or consumer products industry is a plus.</li></ul><div></div><div>
The base compensation for this position is $80,000-$90,000 commensurate with experience. AMC Networks additionally offers a comprehensive benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Paid Time Off, Paid Parental Leave and Adoption Services, among other benefit plan options, subject to eligibility requirements. AMC Networks values the benefits achieved through in-office collaboration, but we provide our employees with the flexibility to work from home one day per week.</div><div></div><div><i>
The Company is committed to policy of nondiscrimination in its employment and personnel practices. Applicants are considered for all employment without regard to race, color, religious creed, religion, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, military or veteran status, status as a victim of domestic violence, stalking or sexual assault, sexual </i><i>orientation, disability</i><i> or any other characteristic protected by federal, state or local law.</i></div></div>

Manager - Gaming & E-Commerce

Baked by Melissa

<div><p>At Baked by Melissa, our people are at the heart of our retail experience. We&rsquo;re seeking a Retail Talent Development Manager to build, reinvent, and scale a best-in-class retail talent pipeline and training ecosystem from the ground up. This role will shape how our store teams are hired, trained, supported, and developed&mdash;ensuring they consistently deliver the premium, high-energy hospitality our brand is known for.</p><p>
This is a builder role for someone who thrives on ownership, creativity, and execution. You&rsquo;ll bring a fresh perspective, challenge existing ways of working, and design modern training and development programs rooted in customer service, performance, and team engagement.</p><p><b>
Role Summary</b></p><p>
The Retail Talent Development Manager is responsible for attracting top-tier retail talent, designing and executing innovative training programs, and building the systems that support team growth and accountability across both permanent stores and seasonal pop-up locations.</p><p>
Working closely with the Head of Retail, Retail Operations, and HR, this role blends hiring, onboarding, training, and retention into one cohesive strategy. You&rsquo;ll own the development of our retail intranet and learning tools, onboarding pathways, communication frameworks, and performance-building processes&mdash;approaching each with an entrepreneurial mindset, a willingness to learn, and the confidence to ask questions, test ideas, and continuously improve.</p><p>
This role is ideal for someone who is people-obsessed, resourceful, open to feedback, and energized by fast-paced retail environments, with the persistence and follow-through to turn ideas into execution.</p><p><b>
Key Responsibilities</b></p><h3 class="jobSectionHeader"><b>
Talent Acquisition &amp; Staffing Excellence</b></h3><ul><li><p>
Source, recruit, and hire high-quality candidates for all retail roles (Sales Associates, Sales Leads, Supervisors, seasonal pop-up staff, etc.)</p></li><li><div>
Build a consistent hiring funnel that ensures stores are staffed with reliable, enthusiastic, and premium talent throughout the year and across seasonal influxes</div></li><li><div>
Partner with Retail Operations and HR to define staffing needs, interview processes, selection criteria, and role expectations</div></li><li><p>
Establish and manage strategic partnerships with local colleges, universities, and campus organizations near store locations to create a steady pipeline of emerging talent through job fairs, campus activations, internships, and early-career programs</p></li></ul><h3 class="jobSectionHeader"><b>
Learning and Development Leadership</b></h3><ul><li><p>
Own the end-to-end creation and reinvention of Baked by Melissa&rsquo;s retail training and development strategy from the ground up &mdash; bringing a fresh point of view, entrepreneurial mindset, and clear vision for what &ldquo;great&rdquo; looks like, rather than relying on or lightly iterating existing materials</p></li><li><div>
Design and build a modern, best-in-class training ecosystem that is deeply rooted in exceptional customer service, sales excellence, and brand storytelling, while also retaining, motivating, and rewarding high-performing team members</div></li><li><div>
Develop training programs that evolve continuously &mdash; always testing what&rsquo;s new, what&rsquo;s next, and what more we can do &mdash; with a mindset that is inventive, proactive, and unafraid to challenge the status quo</div></li><li><div>
Design, implement, and maintain scalable training programs for onboarding, product knowledge, customer experience, leadership development, and operational standards</div></li><li><div>
Create and manage a Baked by Melissa Retail Intranet / Learning Hub, including SOP libraries, training modules, videos, sales playbooks, compliance materials, and quick-reference guides</div></li><li><div>
Oversee content creation and training communications for new product launches, marketing initiatives, operational updates, and brand storytelling</div></li><li><p>
Conduct in-store training sessions, certifications, refreshers, and hands-on skill-building workshops</p></li></ul><p><b><br>
Retail Field Support &amp; Accountability</b></p><ul><li><p>
Perform regular store visits to assess training execution, service quality, team engagement, operational accuracy, and leadership effectiveness</p></li><li><div>
Identify performance gaps and partner with district and store leaders to coach teams, deliver tangible and ongoing feedback, and reinforce training expectations</div></li><li><div>
Hold teams accountable to brand standards, cleanliness, service excellence, and visual consistency</div></li><li><p>
Provide consistent, actionable reporting on store performance across people, process, and training, with regular readouts to the Retail Leadership team and a clear follow-up plan tied to execution and accountability</p></li></ul><h3 class="jobSectionHeader"><b>
People Operations &amp; HR Partnership</b></h3><ul><li><p>
Serve as the primary point of contact between Retail Operations and HR for all people-related matters, including hiring, retention, performance management, payroll onboarding accuracy, scheduling SOPs, and compliance training</p></li><li><div>
Support accurate payroll onboarding through training, audits, and process checks</div></li><li><div>
Monitor employee engagement, turnover trends, and training effectiveness, proactively proposing solutions that improve culture, retention, and performance</div></li><li><div>
Partner with HR on disciplinary processes, documentation, coaching paths, and employee relations</div></li><li><p>
Oversee weekly payroll entry, payroll accuracy, and communication related to time and attendance issues</p></li></ul><p><b>
Communication &amp; Launch Readiness</b></p><ul><li><p>
Lead communication channels to ensure stores receive timely, accurate, and well-structured information</p></li><li><div>
Develop communication templates, weekly updates, training briefs, and launch kits for new products, promotions, and store openings</div></li><li><p>
Enhance the flow of information between corporate teams, field leadership, and store teams to ensure clarity, alignment, and execution</p></li></ul><p><b><br>
Qualifications</b></p><ul><li><p>
5+ years of experience in retail people operations, learning &amp; development, field training, or closely related roles within multi-unit environments</p></li><li><div>
Proven builder mindset with demonstrated experience creating training programs, SOPs, onboarding systems, and communication frameworks from the ground up &mdash; not simply maintaining or inheriting existing processes</div></li><li><div>
Highly entrepreneurial and execution-focused, with the ability to take ownership of ambiguous problems, move quickly, and build structure where little or none exists</div></li><li><div>
Strong experience recruiting, training, and developing retail teams across multiple locations, with a deep understanding of what drives performance, retention, and engagement at the store level</div></li><li><div>
Experience creating and scaling retail intranets, knowledge bases, or LMS content; comfortable experimenting with new tools, formats, and delivery methods to drive adoption and impact</div></li><li><div>
Scrappy, resourceful, and persistent &mdash; willing to roll up sleeves, test ideas, iterate quickly, and do the work required to bring programs from concept to execution</div></li><li><div>
Exceptional presentation, facilitation, and interpersonal communication skills, with the ability to influence, coach, and inspire team members at all levels of the organization</div></li><li><div>
Strong coaching mindset with a track record of motivating and developing both new hires and existing leaders through clear expectations, accountability, and consistent feedback</div></li><li><div>
Trusted partner to HR, Retail Operations, and cross-functional teams, able to balance collaboration with decisive ownership and follow-through</div></li><li><div>
Highly organized, detail-oriented, and comfortable managing multiple initiatives simultaneously in a fast-paced, high-growth environment</div></li><li><div>
Solid understanding of retail operations, scheduling, payroll workflows, and store performance metrics, with the ability to translate insights into action</div></li><li><p>
Willing and able to travel regularly for store visits, training rollouts, and field support, with an expectation of approximately 75% in-store presence</p></li></ul><h1 class="jobSectionHeader"><b><br>
Who You Are</b></h1><ul><li><div>
A positive, people-first leader who builds trust quickly and shows up with integrity and consistency</div></li><li><div>
Curious and open-minded, comfortable having ideas challenged, asking questions, and saying &ldquo;I don&rsquo;t know&rdquo; when needed</div></li><li><div>
A hands-on builder who can balance big-picture thinking with strong execution and follow-through</div></li><li><div>
Passionate about customer service, retail culture, and developing teams</div></li><li><div>
Confident and clear in communication, while remaining humble and collaborative</div></li><li><div>
Energized by fast-paced, high-growth environments and motivated by continuous improvement</div></li><li><div>
Resourceful, accountable, and eager to grow as part of an ambitious, evolving company</div></li></ul><p><b><br>
Why Baked by Melissa</b></p><ul><li><p>
Influence the future of our growing retail network</p></li><li><div>
Lead the training evolution of a beloved national brand</div></li><li><div>
Opportunity to build a scalable retail learning ecosystem from the ground up</div></li><li><div>
Sweet discounts on our bite-size treats</div></li><li><div>
Collaborative, positive, and dynamic culture</div></li><li><p>
Growth opportunities as we continue expanding our retail footprint</p></li></ul><h1 class="jobSectionHeader"><b>
Join Us</b></h1><p><b>
Baked by Melissa is proud to be an inclusive, diverse workplace that welcomes individuals from all backgrounds.</b></p></div><p></p>

Retail Talent Development Manager

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