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operations excellence senior manager Jobs in Saudi Arabia

operations excellence senior manager

organizational development specialist Jobs in Saudi Arabia

organizational development specialist

digital transformation consultant

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: PMO EXECUTIVE L3
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 3/9/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Responsibilities
</b></p><ul><li>Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.
</li><li>Work with IT Global Program Management Office and cross functional PMOs to define the approach
</li><li>Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.
</li><li>Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level
</li><li>Assist with FY Plan and Outlook activities
</li><li>Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook &Atilde;&cent;&Acirc;&Acirc; function, portfolio and program/project levels.
</li><li>Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.
</li><li>Improve communications, content and transparency of information with key customers
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>To qualify for the role you must have
</b></p><ul><li>Degree at university level
</li><li>English language skills - excellent written and verbal communication
</li><li>3+ years of experience, including demonstrated project management and financial management experience
</li><li>End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
</li><li>Experience in end-to-end financial management &Atilde;&cent;&Acirc;&Acirc; plan, forecast, actual &Atilde;&cent;&Acirc;&Acirc; function, portfolio and program/project levels
</li><li>Very good understanding of service delivery related key performance indicators
</li><li>Project delivery experience in a similar IT environment
</li><li>Experience working in a global IT environment
</li><li>Business Analytic skills
</li><li>Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
</li><li>Customer orientation and responsiveness
</li><li>Ability to deal efficiently with escalations and difficult situations/people under pressure
</li><li>Outstanding self-management , influence management , information presentation and interpersonal, communication
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Project Management .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

PMO EXECUTIVE L3

Confidential

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a highly experienced
  <strong>
   Oracle Warehouse Systems Analysis Expert
  </strong>
  to lead the analysis, optimization, and enhancement of Oracle warehouse and supply chain systems. The ideal candidate will possess deep functional expertise in Oracle WMS/SCM modules and play a key role in aligning warehouse operations with system capabilities to drive efficiency, accuracy, and operational excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Analyze warehouse business processes and translate them into Oracle system solutions.
  </li>
  <li>
   Configure and optimize Oracle WMS / SCM modules to improve inventory accuracy and operational efficiency.
  </li>
  <li>
   Lead system enhancements, upgrades, and process re-engineering initiatives.
  </li>
  <li>
   Collaborate with logistics, procurement, and IT teams to ensure seamless system integration.
  </li>
  <li>
   Manage data integrity, inventory controls, and compliance standards.
  </li>
  <li>
   Conduct system testing (SIT &amp; UAT) and oversee successful deployment.
  </li>
  <li>
   Provide advanced reporting and operational dashboards to management.
  </li>
  <li>
   Troubleshoot complex system issues and provide expert-level resolution.
  </li>
  <li>
   Support digital transformation initiatives within warehouse operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Systems, Supply Chain, or related field.
  </li>
  <li>
   Minimum 4 years of hands-on experience in Oracle WMS or Oracle SCM modules.
  </li>
  <li>
   Strong understanding of warehouse operations, inventory management, and logistics workflows.
  </li>
  <li>
   Experience in full lifecycle implementation projects.
  </li>
  <li>
   Knowledge of integrations with ERP and financial systems.
  </li>
  <li>
   Strong analytical, problem-solving, and stakeholder management skills
  </li>
 </ul>
 <p>
 </p>
</div>


Oracle Warehouse Systems Analysis Expert

CCL Global

<div>
 <p>
  CCL Arabian Solutions (part of the CCL Global group) are working with an International Consultancy to recruit a PMO Manager to head up a new Water treatment project based in in Riyadh; KSA.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the senior-most Consultant representative you will be responsible for directing, coordinating, and supervising the entire Water Management Office (WMO) team on this major program of works. This role ensures that all TSE-related planning, operations, engineering oversight, asset management, governance, and compliance activities are executed in full alignment with their clients governance frameworks, PMO processes, and strategic objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The WMO Representative acts as the primary interface between the Consultant, the PMO Water Management Director, project departments, external authorities, contractors, and service providers. This role ensures coherent management of the Riyadh TSE system, strategic decision-making, coordinated delivery of Long-Term Planning, Daily O&amp;M Oversight, Governance &amp; Compliance and continuous performance monitoring consistent with international and national standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership, Governance &amp; Strategic Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Provide overall leadership to the WMO team and ensure full alignment with project strategic objectives.
  </li>
  <li>
   Oversee the execution of Long-Term Planning,Daily O&amp;M Oversight, and Governance &amp; Compliance.
  </li>
  <li>
   Establish lines of communication and coordination with PMO WaterManagement Director, RCRC stakeholders, contractors, and consultants.
  </li>
  <li>
   Ensure full adherenceto RCRC policies,workflows, procedural controls,and reporting protocols.
  </li>
  <li>
   Supervise the WMO team&rsquo;s performance, productivity, and resourceallocation across all
  </li>
  <li>
   functional domains.
  </li>
  <li>
   Provide senior-level advice on asset lifecycle strategy,system expansion, TSE optimization, and sustainability objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical &amp; Operational Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Lead and validatelong-term TSE demand planning, hydraulicmodelling reviews, and engineering analyses performed by the WMO technical specialists.
  </li>
  <li>
   Ensure the propersupervision of TSE O&amp;M Contractors, including compliance with
  </li>
  <li>
   SLAs, KPIs, safetystandards, and technical procedures.
  </li>
  <li>
   Direct the resolution of engineering challenges affecting TSE assets,pumping stations, transmission pipelines, reservoirs, and control systems.
  </li>
  <li>
   Provide senior oversighton SCADA integration, digital systems, cybersecurity requirements, and operational readiness.
  </li>
  <li>
   Ensure engineering decisionsand operational recommendations maintain system
  </li>
  <li>
   reliability, safety, and performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance, Reporting&amp; Documentation:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all TSE-related activities comply with project governance requirements and PMO processes.
  </li>
  <li>
   Approve and submitWeekly, Monthly, and Quarterly WMO progress reports.
  </li>
  <li>
   Approve the IPC for the TSE Operation contractors.
  </li>
  <li>
   Oversee preparation of the AnnualWork Plan, budgets,variance reports, and rolling forecasts.
  </li>
  <li>
   Ensure documentation control,QA/QC reviews, and traceability of all technical,
  </li>
  <li>
   contractual, and governance documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Coordination &amp; External Interface:
  </strong>
 </p>
 <ul>
  <li>
   Chair weekly, monthlycoordination meetings with TSE O&amp;Mcontractors, consultants, and technical partners.
  </li>
  <li>
   Interface with externalauthorities (NWC, MEWA, SEC, Amana,SWCC, and end users).
  </li>
  <li>
   Lead discussions on system constraints, operational incidents, shutdowns, and inter-agency dependencies.
  </li>
  <li>
   Resolve conflicts, facilitate approvals, remove bottlenecks, and elevate decisions requiring PMO or RCRC leadership input.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Contractual &amp; Administrative Leadership:
  </strong>
 </p>
 <ul>
  <li>
   Issue site instructions, certificate recommendations, and non-binding technicaldirectives.
  </li>
  <li>
   Support procurement and evaluation of TSE-related contractors and service providers.
  </li>
  <li>
   Monitor contractual compliance, variations, payment certificates, and performance claims.
  </li>
  <li>
   Ensure the team maintains accurateregisters for legal compliance, procurement, and authority interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Risk, Safety &amp; Quality Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Ensure all WMO activities complywith QHSE guidelines and Saudi regulatory requirements.
  </li>
  <li>
   Oversee risk assessments, emergency response planning, and mitigation strategies.
  </li>
  <li>
   Approve corrective actionsfor safety incidents, asset failures, engineering anomalies, and system disruptions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp;Experience
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s degree in Engineering, Water Management, Asset Management, or related discipline.
  </li>
  <li>
   15+ years in water infrastructure planning, TSE/wastewater systems,asset
  </li>
  <li>
   management, or utilityoperations.
  </li>
  <li>
   Proven experience leadingmultidisciplinary teams.
  </li>
  <li>
   Strong background in asset lifecycle planning, hydraulic systems,SCADA governance.
  </li>
  <li>
   Preferred certification: IAM or equivalent.
  </li>
  <li>
   Strong communication, leadership, and stakeholder management skills.
  </li>
  <li>
   English language: Full Professional Proficiency; Arabic is an advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Competencies &amp; Behavioral Attributes
  </strong>
 </p>
 <ul>
  <li>
   Strategic thinker with ability to implement operational programs.
  </li>
  <li>
   Excellent interpersonal and stakeholder coordination skills.
  </li>
  <li>
   Strong analytical and decision-making ability.
  </li>
  <li>
   High ethical standardsand professionalism.
  </li>
  <li>
   Adaptability to evolvingprogram needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Deliverables &amp; Performance Indicators
  </strong>
 </p>
 <ul>
  <li>
   Weekly, Monthly, and Quarterly WMO progress reports.
  </li>
  <li>
   Annual Work Plan, budgets, KPI dashboards.
  </li>
  <li>
   Compliance reports, governance documentation.
  </li>
  <li>
   Oversight of all Task deliverables.
  </li>
 </ul>
 <p>
 </p>
</div>


PMO Manager

Lenovo

<div>
 We are Lenovo. We do what we say. We own what we do. We WOW our customers.
 <br/>
 <br/>
 Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
 <br/>
 <br/>
 This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Independently design test plans, write test cases, and execute tests covering functionality, performance, stability, and compatibility.
  </li>
  <li>
   Accurately identify and analyze defects, prepare clear issue reports, track resolution throughout the process, and verify fixes.
  </li>
  <li>
   Participate in specialized testing areas such as power consumption, performance, audio, and reliability, and contribute to technical problem-solving.
  </li>
  <li>
   Optimize testing processes and methodologies, assist in developing or introducing testing tools to improve efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or above in Computer Science, Telecommunications, Electronic Engineering, or related fields.
  </li>
  <li>
   Minimum 3 years of testing experience; experience in mobile devices, smart hardware, or consumer electronics is preferred.
  </li>
  <li>
   Familiar with software testing processes and methodologies; proficient in test case design techniques.
  </li>
  <li>
   Basic knowledge of programming languages such as Python or Java; experience in automated testing is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
 </em>
</div>


PCG Eng Staff TE

Elite Events

<p>Operations Manager</p><p><b>Exceptional Projects Management &amp; Consultancy Company</b><br/>Riyadh, Saudi Arabia</p><p>Position Overview</p><p>The Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:</p><p><b>Business Development - Digital Marketing - Administration</b>.</p><p>The role focuses on <b>training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments</b> to support the company&rsquo;s growth and client acquisition goals.</p><p>The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.</p><p>Key Responsibilities:</p><p>1. Department Operations Oversight</p><p>Supervise and coordinate the daily operations of the following departments:</p><p>Business Development</p><ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul><p>Digital Marketing</p><ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul><p>Administration</p><ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul><p>2. Staff Training &amp; Development</p><ul><li>Develop and implement <b>training programs for employees across all departments</b></li><li>Create <b>Standard Operating Procedures (SOPs)</b> for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul><p>3. Process Optimization</p><ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul><p>4. Performance Monitoring &amp; KPIs</p><ul><li>Establish and monitor <b>departmental performance metrics</b></li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul><p>5. Interdepartmental Coordination</p><ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul><p>6. Reporting &amp; Strategic Support</p><ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul><p>Required Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul><p>Key Skills</p><ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul><p>Preferred Experience</p><ul><li>Experience working in <b>consultancy, project management, interior design, fitout contracting or service-based companies</b></li><li>Experience in <b>sales process development and digital marketing analytics</b></li><li>Experience managing multi-department operations</li></ul><p>Reporting Line</p><p>The Operations Manager reports directly to the <b>Company Director / General Manager</b>.</p><p>www.exceptional-pm.com</p><p>Job Type: Full-time</p>

Operations Manager

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Are you ready to be part of a visionary team reshaping the future of enterprise technology?<br>
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.<br>
<br>
Amazon Web Services is seeking a Principal Partner Development Manager to be based in the Kingdom of Saudi Arabia to support our strategic partners in their AWS partnership journey.<br>
<br>
Sales, Marketing and Global Services (SMGS)<br>
<br>
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.<br>
<br>
Key job responsibilities<br>
Develop deep and trusted relationships with CxOs and leadership of selected market making System Integration Partners in Saudi Arabia by gaining a comprehensive understanding of their challenges, goals, and long-term vision.<br>
Develop and execute business plans these strategic partners in the Kingdom of Saudi Arabia to accelerate AWS adoption by customers in the region.<br>
Engage closely with key partners to help them develop their AWS practices and develop compelling market offerings to help customers accelerate business value realization from AWS adoption.<br>
Be a trusted advisor and thought leader, sharing industry insights, best practices, and strategic guidance to empower partners and accelerate their cloud journey.<br>
Collaborate cross-functionally with AWS sales, marketing, product, and operational teams to develop tailored transformation roadmaps and execute flawless partner engagements.<br>
Prepare and present business reviews to senior leadership, both internal and external and effectively communicate market realities, partner needs, and strategic recommendations to progress the partnership.<br>
Manage C-level relationships with key partners<br>
Drive AWS relationship and business practice across stakeholders ranging from CxOs to Business Head to CTO to Technical practitioners<br>
Lead by example by attaining requisite trainings ( technical and commercial ) to be able to inspire the partners and their staff<br>
Be comfortable engaging across levels and personas at partner accounts<br>
<br>
About the team<br>
About the team<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>10+ years of developing, negotiating and executing business agreements experience</li><li>Experience developing strategies that influence leadership decisions at the organizational level</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner</li><li>Experience selling to Fortune 1000 or Global 2000 organizations</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Partner Development Manager, EMEA APO

Infinite pl

<div>
 <strong>
  Infinite pl,
 </strong>
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 <br/>
 <br/>
 <strong>
  Infinite pl&rsquo;s
 </strong>
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 <br/>
 <br/>
 <strong>
  "We're not just players; we're game-changers."
  <br/>
 </strong>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Objectives:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee stable operations for the platform with 99.99% availability
  </li>
  <li>
   Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
  </li>
  <li>
   Ensure SLA / SLO compliance, operational readiness, and performance reporting
  </li>
  <li>
   Maintain strong security posture and ensure adherence to applicable compliance requirements
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1) Service Operations Leadership
  </li>
  <li>
   Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
  </li>
  <li>
   maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
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   Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
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   2) ITSM Process Ownership &amp; Compliance
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   Own and enforce ITSM processes end-to-end
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   Audit operational adherence and drive corrective actions for non-compliance
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   3) SLA, Availability, and Reliability Management
  </li>
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   Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
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   Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
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   Lead post-incident reviews and drive measurable improvements
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   4) Security &amp; Compliance, Partner with security teams to ensure:
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   Timely patching and remediation
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   Secure configuration baselines
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   Audit readiness and evidence collection
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   Incident response alignment and reporting
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   Enforce least privilege access and periodic access reviews
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   5) Monitoring, Observability, and Operational Tooling
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   Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
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   Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
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   6) Stakeholder &amp; Vendor Management
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   Act as the primary operations interface for internal stakeholders and external partners/vendors
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   Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
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   Provide clear operational communications during incidents and planned maintenance
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   7) Reporting &amp; Governance
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   Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
  </li>
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   Maintain an operational risk register and ensure mitigation plans are executed
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   Present service health and improvement plans to leadership
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 </ul>
 <strong>
  Required Qualifications:
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 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
  </li>
  <li>
   5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
  </li>
  <li>
   Strong hands-on understanding of operating high-availability platforms (24/7 environments)
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  <li>
   Proven experience implementing and running ITSM processes in production (ITIL-aligned)
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 </ul>
 <strong>
  Technical &amp; Professional Skills:
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 </strong>
 <ul>
  <li>
   Deep understanding of incident/problem/change management, operational readiness, and service governance
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  <li>
   Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
  </li>
  <li>
   Ability to define, track, and improve operational KPIs and reliability metrics
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  <li>
   Strong stakeholder management, structured communication, and decision-making under pressure
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  </li>
 </ul>
 <strong>
  Preferred Certifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
  </li>
  <li>
   ISO 27001 awareness/certification or security-related certifications
  </li>
  <li>
   Cloud certifications (GCP) is a plus
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  </li>
 </ul>
 <strong>
  Working Model:
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  <br/>
 </strong>
 <ul>
  <li>
   Full-time, includes on-call leadership and participation in major incident bridges as required
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  </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
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 Let's disrupt logistics together and explore infinite opportunities!
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Explore 9+ Digital transformation consultant in Saudi Arabia this April. Find roles across top companies and apply now to boost your career.

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