operations manager

chef de partie

restaurant manager

waiter

commercial manager

dining room manager

SWISSOTEL

<div>Job Description</div> The Chef de Partie - In Room Dining is entrusted with critical responsibilities that directly impact the success of our culinary operations and guest satisfaction. The role demands a high level of professionalism, expertise, and commitment to excellence. <ul> <li>Oversee and manage team members within the designated area of responsibility, ensuring optimal performance and adherence to organizational standards.</li> <li>Rigorously monitor all kitchen activities to enforce compliance with internal policies, federal and state laws, regulations, and property-wide controls.</li> <li>Collaborate with management to uphold and elevate the department's service standards, consistently delivering exceptional guest experiences.</li> <li>Facilitate crucial interdepartmental communication by organizing and presiding over structured meetings with team members and other departments, ensuring seamless property-wide information flow.</li> <li>Manage internal and external guest relations with the utmost professionalism, demonstrating exceptional patience, tact, and diplomacy when addressing concerns.</li> <li>Effectively prioritize multiple tasks and meet stringent deadlines in high-pressure situations, maintaining composure and efficiency.</li> <li>Contribute to menu planning and meal preparation for various group sizes, ensuring consistent quality and presentation.</li> <li>Uphold rigorous sanitary standards and maintain optimal operating conditions for kitchen appliances, equipment, and food storage areas.</li> <li>Oversee the procurement of food and kitchen supplies, meticulously verifying quality and quantity to meet daily operational needs and special functions.</li> <li>Conduct precise estimations of food requirements, considering event specifications and guest numbers to ensure optimal inventory management.</li> <li>Develop and implement strategic plans for budgeting, provisioning, and inventory control.</li> <li>Perform essential culinary tasks, including mixing, chopping, and cooking, to support kitchen operations and maintain efficiency.</li> <li>Guarantee exceptional meal quality and guest satisfaction through rigorous quality control measures.</li> <li>Prioritize safety in all operations, strictly adhering to departmental and company safety protocols.</li> <li>Commit to ongoing professional development through continuous education and training to maintain industry relevance.</li> <li>Execute any additional job-related duties as assigned with diligence and professionalism.</li> </ul> <div>Qualifications</div> <ul> <li>Minimum 2-4 years of professional culinary experience, with exposure to diverse kitchen stations and all-day dining services</li> <li>Mastery of various culinary techniques for breakfast, lunch, and dinner menu preparation</li> <li>Exceptional creativity, adaptability, and commitment to culinary excellence</li> <li>Strong communication, teamwork, and organizational skills</li> <li>Dedication to maintaining high standards of quality and presentation across all meal periods</li> </ul> <div> </div>

Chef de Partie - In Room Dining

KERZNER INTERNATIONAL LIMITED

As Head Waiter at Street Pizza, you will provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to our guests. The Head Waiter will greet all guests as they are being seated, creating a professional and friendly rapport to ensure a positive first impression and exceptional standard of service. You will be familiar with the complete food and beverage menu, knowledgeable on all promotional activities, and provides specialist advice to guests and colleagues on menu items when required. In addition to the above a priority of this role will be to closely monitor the consistency of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.

Head Waiter, Street Pizza

Marriott International

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Assistant Manager - In Room Dining & Banquets

As Head Waiter at Plato's Lounge, you will provide hands-on support and assistance to colleagues to ensure that the highest levels of fine dining service and courtesy are provided to our guests. The Head Waiter will greet all guests as they are being seated, creating a professional and friendly rapport to ensure a positive first impression and exceptional standard of service. You will be familiar with the complete food and beverage menu, knowledgeable on all promotional activities, and provides specialist advice to guests and colleagues on menu items when required. In addition to the above a priority of this role will be to closely monitor the consistency of food and beverage items that are being served to ensure overall service quality, escalating any major problems or complaints to management.

Head Waiter, Plato s Lounge

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion. 
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. 
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development. 
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Motivate, discipline, direct and supervise the work of all employees in the outlet</li><li>
Develop and maintain training programs to ensure a high degree of staff professionalism</li><li>
Manage day-to-day operations of the outlet</li><li>
Handle complaints and make effective service recovery</li><li>
Ensure standards are being followed in accordance with F&amp;B policies and procedures</li><li>
Ensure all employees have full product knowledge</li><li>
Regularly inspect food &amp; beverage quality</li><li>
Follow established and proper Accounting procedures</li><li>
Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly</li><li>
Conduct daily roll plays and ensure employees adhere to grooming standards</li><li>
Develop maintenance schedules</li><li>
Liaise with stewarding on inventory and breakage control</li><li>
Maintain daily log book maintaining clear and concise information on the operations.</li><li>
Establish guest database with preference records of regular guests</li><li>
Schedule employees to maintain Hotel&rsquo;s service standards within budgeted labour costs</li><li>
Assign responsibilities to subordinates and conduct regular performance checks</li><li>
Implement weekly cleaning schedules for operating equipment</li><li>
Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department</li><li>
Control stock of all equipment in the outlet</li><li>
Constantly monitor staff's appearance, attitude and degree of professionalism</li></ul> 
PERSONAL ATTRIBUTES<ul><li>
Excellent reading, written and oral proficiency in English</li><li>
Experienced in all aspects of outlet service</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Excellent leader and trainer with strong motivational skills</li><li>
Strong interpersonal skills and attention to detail</li><li>
High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination</li><li>
Proven organizational skills, able to set and meet deadlines with quality results</li></ul> 

Qualifications 
<ul><li>
Degree in Hotel Restaurant Management or equivalent</li></ul> 

Additional Information 
EXPERIENCE<ul><li>
Minimum 2 - 3 years Hotel experience</li><li>
Minimum 1 year in an all-day dining restaurant (buffet)</li></ul></div>

Outlet Manager - All Day Dining Restaurant

Hilton Hotels

As a Head Waiter, you are responsible for performing the following tasks to the highest standards: 
 
<ul>
<li>Trains, supervises, counsels, and participates in the evaluation of Restaurant staff employees for the efficient operation in the Restaurant. Directs staff in their work assignments. </li>
<li>Responsible for ensuring that Restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis. </li>
<li>Manages and monitors product quality and guest satisfaction in the Restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judge appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner. </li>
<li>Documents inventory forecast usage and monitors supply so that the Restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas. </li>
<li>Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. </li>
</ul>
What are we looking for?
A Head Waiter must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 
<ul>
<li>Thorough knowledge of restaurant operations and preparation techniques in a luxury hotel/restaurant set up</li> <li>Fine dining experience</li>
<li> Strong Knowledge of beverage operations and wines. </li>
<li> Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements. </li>
<li> Ability to communicate in English, both orally and in writing, with guests and team members. </li>
<li>Ability to work under pressure and deal with stressful situations during busy periods. </li>
<li>Ability to access and accurately input information using a moderately complex computer system. </li>
<li>Proficiency in MS Office and Micros </li>
</ul>

Head Waiter (Banquets)

Accor Group

Job Title Room Service Attendant In-Room Dining Operations Dubai, UAE Job Description Room Service Attendant In-Room Dining Operations Dubai, UAE Position Overview Accor is seeking a courteous and detail-oriented Room Service Attendant to support in-room dining operations at one of its premium properties in Dubai. This is a guest-facing hospitality role ideal for candidates passionate about service, cleanliness, and timely food delivery in a five-star hotel setting. Whether you are a fresher or have prior experience, this is a great opportunity to start or grow your hospitality career with one of the world s leading hotel groups. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food Services / Hospitality Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview In-Room Dining and Guest Service As a Room Service Attendant, you will deliver food and beverages to guest rooms while maintaining high levels of cleanliness, accuracy, and hospitality. You will work closely with the Room Service, Front Office, and Guest Relations teams to ensure efficient service and positive guest experiences. The role involves preparation, delivery, complaint resolution, and minibar monitoring in accordance with Accor brand standards. What You ll Do * Deliver in-room dining orders promptly and accurately as per service standards * Answer guest queries regarding the room service menu with confidence and courtesy * Ensure all minibars are restocked with non-expired items and monitored daily * Prepare mise-en-place for 24-hour room service operations * Handle guest complaints professionally or escalate to the Room Service Manager as needed * Maintain up-to-date knowledge of the room service menu, specials, and hotel policies * Attend regular departmental training and daily briefings * Communicate clearly during shift handovers and maintain guest-related confidentiality * Collaborate with housekeeping and other departments to meet guest needs * Follow hygiene, grooming, and uniform guidelines strictly * Assist in other areas of the hotel if required by operational needs Ideal Profile Service-Focused and Organized * Diploma or vocational qualification in hospitality preferred * 0 1 year experience in hotel operations; freshers are welcome to apply * Strong communication skills and ability to speak clearly and politely with guests * Basic knowledge of room service etiquette and safe food handling * Professional grooming and personal hygiene required at all times * Committed to delivering quality service and working collaboratively * Familiarity with HACCP standards and willingness to learn internal SOPs * Able to multitask, stay organized, and manage time efficiently in a fast-paced environment

Room Service Attendant

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