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IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
 
 As Director of Operations, You Will&hellip;
 
 
 <ul>
 <li>
 Drive &ldquo;best practices&rdquo; in all areas of responsibility
 </li>
 <li>
 Ensure proper planning, staffing, training and development is achieved across all teams
 </li>
 <li>
 Be responsible for ramp-up drives and goals
 </li>
 <li>
 Create action plans for continuous growth and improvement, business development and client satisfaction
 </li>
 <li>
 Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
 </li>
 <li>
 Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies &amp; processes
 </li>
 <li>
 Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
 </li>
 <li>
 Motivate and inspire teams, while building trusting relationships throughout the organization
 </li>
 <li>
 Develop and execute motivational incentives on the floor
 </li>
 <li>
 Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
 </li>
 <li>
 Maintain close auditing cadence through reporting, observations and personal contact
 </li>
 <li>
 Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
 
 
 </li>
 </ul>
 As Director of Operations, You Have&hellip;
 
 
 <ul>
 <li>
 Post-secondary diploma or degree with a major in Business
 </li>
 <li>
 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
 </li>
 <li>
 5 years of relevant experience in client relationship management
 </li>
 <li>
 Experience in analyzing/influencing profit &amp; loss statements and performing cost analysis
 </li>
 <li>
 Experience with maintaining and developing operational statistics, financial management information and results reporting
 </li>
 <li>
 Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
 </li>
 <li>
 Excellent organizational and time management skills with the ability to work under tight deadlines
 </li>
 <li>
 The ability and motivation to meet program and internal business KPIs
 </li>
 <li>
 The ability to implement change and innovation throughout teams
 </li>
 </ul>
</div>

Director of Operations

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
 
As Director of Operations, You Will…
 <ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
 <ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>

Jadeer

<div>Jadeer is hiring on behalf of one of our esteemed clients &mdash; a leading company specializing in security solutions and products, located in 10th of Ramadan City.<h4 class="jobSectionHeader">
About the Opportunity: Operations Director</h4>
Your mission as an Operations Director is to lead, optimize, and scale the organization&rsquo;s operational capabilities to ensure efficiency, quality, and sustainable growth. You will play a critical leadership role in translating strategy into execution, driving operational excellence, and building a high-performance culture across all operational functions.<h4 class="jobSectionHeader">
Key Responsibilities: Strategy, Execution &amp; Operational Excellence</h4><ul><li>
Partner with executive leadership to translate business strategy into actionable operational plans and KPIs.</li><li>
Lead end-to-end operations, ensuring efficiency, quality standards, and cost-effectiveness.</li><li>
Drive continuous improvement initiatives (Lean, Six Sigma) to enhance productivity and performance.</li><li>
Establish and monitor performance metrics, dashboards, and reporting systems.</li><li>
Oversee capacity planning and ensure scalability to support business growth.</li><li>
Manage operational budgets, forecasts, and cost optimization initiatives.</li><li>
Optimize resource allocation across people, systems, and infrastructure.</li><li>
Collaborate with cross-functional teams (HR, Finance, Commercial, IT) to ensure alignment.</li><li>
Lead organizational design and capability-building initiatives within operations.</li><li>
Identify and mitigate operational risks while ensuring compliance with legal and regulatory requirements.</li><li>
Strengthen relationships with external partners, vendors, and stakeholders.</li><li>
Drive a culture of accountability, continuous improvement, and operational excellence.</li></ul><h4 class="jobSectionHeader">
Essential Skills &amp; Qualifications: Leadership &amp; Operational Expertise</h4><ul><li>
Bachelor&rsquo;s degree in Engineering or a related field (MBA is a plus).</li><li>
10+ years of experience in operations, with at least 5 years in a senior leadership role.</li><li>
Proven experience in scaling operations and leading transformation initiatives.</li><li>
Strong knowledge of process improvement methodologies (Lean, Six Sigma preferred).</li><li>
Solid financial acumen and experience managing budgets and cost optimization.</li><li>
Excellent leadership, communication, and stakeholder management skills.</li><li>
Strong analytical mindset with data-driven decision-making capabilities.</li><li>
Ability to manage complexity, lead change, and influence at the executive level.</li><li>
Fluent in English.</li></ul><h4 class="jobSectionHeader">
What Success Looks Like in This Role</h4><ul><li>
Improved operational efficiency, productivity, and cost optimization.</li><li>
High-quality service delivery and customer satisfaction.</li><li>
Successful execution of strategic initiatives and transformation programs.</li><li>
Strong alignment between operational plans and business objectives.</li><li>
High-performing teams with strong engagement and retention.</li><li>
Continuous improvement embedded as a core operational mindset.</li></ul><h4 class="jobSectionHeader">
What You&rsquo;ll Gain: Impact, Leadership &amp; Growth</h4><ul><li>
Lead operations within a reputable and growing industrial organization.</li><li>
Play a key role in shaping strategy and driving large-scale transformation.</li><li>
Work in a dynamic environment focused on excellence and innovation.</li><li>
Influence business performance and long-term organizational success.</li></ul><h4 class="jobSectionHeader">
Lead Operations. Drive Excellence. Apply Now!</h4>
If you&rsquo;re a strategic leader with a passion for operational excellence and transformation, this is your opportunity to make a lasting impact.</div>

Operation Director - Manufacturing

QStaffers

<div>
 
 
 QStaffers
 
 is currently looking for a
 
 Head of Operation
 
 for one of our partners, a pioneer in the Fashion Industry!
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for a
 
 Head of Operations
 
 to lead and optimize our end-to-end operations, including production, inventory, supply chain, and fulfillment.
 
 
 This role ensures that every product is produced on time, stocked correctly, and delivered efficiently, while maintaining the highest quality standards.
 
 
 You will play a key role in enabling growth by building scalable systems that support increasing order volume and product expansion.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Production &amp; Supplier Management:
 
 
 <ul>
 <li>
 Manage relationships with manufacturers and suppliers
 </li>
 <li>
 Oversee production timelines and capacity planning
 </li>
 <li>
 Ensure consistent product quality across all batches
 </li>
 <li>
 Source new materials and suppliers when needed
 </li>
 </ul>
 
 
 Inventory &amp; Demand Planning:
 
 
 <ul>
 <li>
 Forecast demand for each product and collection
 </li>
 <li>
 Plan inventory levels to avoid stockouts or overstock manage SKU-level performance and replenishment
 </li>
 </ul>
 
 
 Quality Control
 
 
 <ul>
 <li>
 Establish and maintain quality standards
 </li>
 <li>
 Inspect products before launch
 </li>
 <li>
 Reduce defects and returns
 </li>
 </ul>
 
 
 Logistics &amp; Fullfilment
 
 
 <ul>
 <li>
 Oversee warehouse operations and fulfillment processes
 </li>
 <li>
 Optimize picking, packing, and shipping workflows
 </li>
 <li>
 Manage shipping partners and delivery timelines
 </li>
 <li>
 Improve delivery speed and cost efficiency
 </li>
 </ul>
 
 
 System &amp; Process Optimization
 
 
 <ul>
 <li>
 Implement operational systems (ERP, inventory tools, etc.)
 </li>
 <li>
 Improve workflows across production &rarr; warehouse &rarr; delivery
 </li>
 <li>
 Ensure scalability as order volume grows
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 
 Work closely with:
 
 <ul>
 <li>
 Creative team (for launch timelines)
 </li>
 <li>
 Marketing team (for campaign planning)
 </li>
 <li>
 E-commerce team (for product availability)
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5-10+ years in operations, supply chain, or logistics
 </li>
 <li>
 Experience in e-commerce, fashion, or consumer goods preferred
 </li>
 <li>
 Experience managing production and inventory at scale
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 Supply Chain Management:
 
 
 <ul>
 <li>
 Supplier coordination
 </li>
 <li>
 Production planning
 </li>
 </ul>
 
 
 Inventory Planning:
 
 
 <ul>
 <li>
 Demand forecasting
 </li>
 <li>
 Stock Optimization
 </li>
 </ul>
 
 
 Logistics &amp; Fulfillment:
 
 
 <ul>
 <li>
 Warehouse systems
 </li>
 <li>
 Shipping Operations
 </li>
 </ul>
 
 
 Process Building:
 
 
 
 &bull; Creating scalable systems and workflows
 
 
 
 
 
 
 Technical Skills:
 
 
 
 Preferred familiarity with:
 
 <ul>
 <li>
 Inventory management systems
 </li>
 <li>
 ERP tools (eg, Odoo or similar)
 </li>
 <li>
 Shopify operations
 </li>
 <li>
 Excel / data analysis tools
 </li>
 </ul>
 
 
 
 
 
 Personal Qualities:
 
 
 
 We are looking for someone who is:
 
 <ul>
 <li>
 Highly organized
 </li>
 <li>
 Detail-oriented
 </li>
 <li>
 Systems thinker
 </li>
 <li>
 Problem solver proactive and reliable
 </li>
 <li>
 Comfortable managing complexity
 </li>
 </ul>
 
 
 
 
 
 Bonus Qualifications: (
 
 Preferred - not a must
 
 )
 
 
 <ul>
 <li>
 Experience in fashion production
 </li>
 <li>
 Experience managing international suppliers
 </li>
 <li>
 Experience setting up fulfillment operations from scratch
 </li>
 </ul>
</div>

Head of Operation

Sliders Cable Park

About Yalla OrderYalla Order is a growing local delivery platform serving restaurants and shops in El Gouna. We focus on operational efficiency, service quality, and sustainable growth within the local market.We are expanding our operations and are looking for a strong Head of Operations to take full ownership of day-to-day execution and performance.Role OverviewThe Head of Operations is responsible for the full operational performance of Yalla Order. This role has direct responsibility for drivers, daily operations, cost control, and service quality.You will work closely with the Founder and have real decision-making authority across operations.This is a hands-on leadership role, not a purely administrative or office-based position.Key Responsibilities<ul><li>Full responsibility for daily delivery operations</li><li>Managing drivers, shifts, attendance, and performance</li><li>Controlling operational costs and driver incentives</li><li>Optimizing routing, batching, and delivery efficiency</li><li>Maintaining high on-time delivery performance (target &ge;95%)</li><li>Handling operational issues, escalations, and vendor coordination</li><li>Cash handling and daily/weekly reconciliation</li><li>Monitoring KPIs and improving operational efficiency</li><li>Hiring, training, and managing drivers and operations staff</li><li>Reporting directly to the Founder</li></ul>Ideal Candidate Profile<ul><li>Experience in delivery, logistics, or field operations</li><li>Strong execution and people-management skills</li><li>Cost-focused and detail-oriented</li><li>Comfortable making decisions and taking responsibility</li><li>Willing to be present on the ground when needed</li></ul>Background in companies such as delivery platforms, logistics firms, or fast-paced service businesses is an advantage.Compensation &amp; Benefits<ul><li>Base salary: EGP 23,000 &ndash; 35,000</li><li>Monthly performance bonus linked to operational results</li><li>Transportation and mobile allowance</li></ul>Job Type: Full-timePay: E&pound;23,000.00 - E&pound;36,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Hurghada/El Gouna?</li><li>When is the soonest you are available to start?</li></ul>Experience:<ul><li>operations management: 3 years (Preferred)</li><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

Head of Operations (El Gouna)

ProService, Facility Management

<div>
 All Jobs
 
 
 Office Manager &amp; Personal Assistant to the Managing Director
 
 
 Nasr City, Egypt
 
 
 Apply Now!
 
 
 We are seeking a highly organized, proactive, and resourceful Office Manager and Personal Assistant to support the Managing Director of a dynamic Facilities Management company. This dual-role position requires excellent communication skills, a high degree of discretion, and the ability to manage office operations while providing comprehensive administrative support to the Managing Director. The successful candidate will be pivotal in ensuring smooth day-to-day operations and enhancing the efficiency of executive functions.
 
 
 Office Administration
 
 
 Communication Skills
 
 
 Microsoft Office
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Office Management Duties:
 </li>
 <li>
 Oversee the day-to-day administrative functions of the office to ensure a well-organized and efficient work environment.
 </li>
 <li>
 Manage office supplies, vendor relationships, facility maintenance coordination, and equipment servicing.
 </li>
 <li>
 Maintain office policies and procedures and ensure compliance with company standards and regulatory requirements.
 </li>
 <li>
 Liaise with internal departments (HR, Finance, Operations) to support operational continuity.
 </li>
 <li>
 Organize and supervise administrative staff where applicable.
 </li>
 <li>
 Coordinate health and safety protocols and ensure the workplace adheres to all relevant legislation.
 </li>
 <li>
 Personal Assistant Duties:
 </li>
 <li>
 Provide high-level administrative support to the Managing Director, including calendar management, travel arrangements, and meeting coordination.
 </li>
 <li>
 Prepare and edit correspondence, communications, presentations, and other documents.
 </li>
 <li>
 Screen emails, calls, and other communications; handle or redirect as appropriate.
 </li>
 <li>
 Manage confidential information with discretion and professionalism.
 </li>
 <li>
 Assist in the preparation of reports, project updates, and board materials.
 </li>
 <li>
 Support the MD in personal administrative tasks as required (e.g., scheduling appointments, personal errands, etc.).
 </li>
 <li>
 Attend meetings (as required), take minutes, and ensure action items are followed up.
 
 
 </li>
 </ul>
 Must Have
 
 
 <ul>
 <li>
 Bachelor Degree or Higher
 </li>
 <li>
 Proven experience as an Office Manager, Executive Assistant, or Personal Assistant, ideally within the Facilities Management, Construction, or related industries.
 </li>
 <li>
 Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
 </li>
 <li>
 Ability to work independently with minimal supervision and exercise sound judgment.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and modern office technology.
 </li>
 <li>
 High level of discretion and integrity when handling confidential information.
 
 
 </li>
 </ul>
 Nice to have
 
 
 <ul>
 <li>
 Experience in a Facilities Management or Real Estate environment.
 </li>
 <li>
 Familiarity with project coordination and basic accounting or HR procedures.
 </li>
 <li>
 Experience working in a fast-paced, dynamic SME (Small or Medium Enterprise).
 </li>
 <li>
 Familiarity with CRM or facilities software tools.
 </li>
 <li>
 Basic understanding of contract administration.
 
 
 </li>
 </ul>
 What We Offer
 
 
 We offer Medical insurance, Training Budget, Performance recognition through monthly and annual KPIs promoting best employees per Month and Year, Family-Like working environment.
 
 
 Apply Now!
</div>

Office Manager & Personal Assistant to the Managing Director

Hilton

<div>Director of Food and Beverage - Waldorf Astoria Heliopolis
As a Director of Food and Beverage, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Director of Food and Beverage will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage all Food and Beverage Outlet operations and position them as top tier destinations within the market</li><li>
Maintain exceptional levels of customer service</li><li>
Updated with all the F&amp;D market trends and has a creative mindset</li><li>
Ensure compliance of brand standards</li><li>
Recruit, manage, train and develop the Food and Beverage team</li><li>
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll</li><li>
Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li><li>
Develop menus with other members of Food and Beverage team</li><li>
Incentivise team members to maximize sales and revenue</li><li>
Carry out annual and mid-year appraisals with Managers under your responsibility</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Be environmentally aware</li><li>
Assist other departments wherever necessary and maintain good working relationships</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for?
A Director of Food and Beverage serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous hotel experience as a Director of Food and Beverage; preferably in a luxury hotel environment</li><li>
Menu conceptualization expert</li><li>
Public relations guru by nature</li><li>
Able to meet financial targets</li><li>
Ability to comply with all Food and Beverage brand standards</li><li>
Willingness to develop team members and self</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Food and Beverage - Waldorf Astoria Heliopolis

Explore 3259+ Director of operations in Egypt this May. Find roles across top companies and apply now to boost your career.

3259 director of operations jobs In Egypt

Director of Operations

Director of Operations

Operation Director - Manufacturing

Head of Operation

Head of Operations (El Gouna)

Office Manager & Personal Assistant to the Managing Director

Director of Food and Beverage - Waldorf Astoria Heliopolis