service & support manager

assistant supervisor - service quality Jobs in Jeddah

assistant supervisor - service quality

coordinator – transportation Jobs in Jeddah

coordinator – transportation

director - product management, design & digital experiences Jobs in Jeddah

director - product management, design & digital experiences

director of services & operations Jobs in Jeddah

director of services & operations

director of services operations

Alpha Leadership Co.

<div>
 
 The
 
 Director of Services &amp; Operations
 
 is responsible for leading and overseeing all corporate service functions to ensure smooth, efficient, and high-quality operations across the organization. This includes office operations, administrative services, logistics, events, travel, transportation, vendor management, and general services. The role ensures that all service functions operate in alignment with organizational objectives, service-level expectations, and best practices, contributing to an effective and productive workplace environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1. Office Operations &amp; Administration
 
 
 - Oversee day-to-day office operations across all corporate locations to ensure smooth business continuity.
 
 
 - Manage administrative services including office supplies, business cards, ID issuance, and front-of-house services.
 
 
 - Supervise custodial, cleaning, and office support services, ensuring adherence to quality and hygiene standards.
 
 
 2. Support Services
 
 
 - Lead functions including office services, corporate events, meeting support, and employee services.
 
 
 - Oversee internal events such as workshops, celebrations, executive visits, and F&amp;B coordination.
 
 
 - Implement best practices and continuous improvement to enhance the employee workplace experience.
 
 
 3. Logistics &amp; Space Management
 
 
 - Oversee office allocation, workspace planning, reconfiguration, and relocation projects.
 
 
 - Manage inventory, warehouse operations, asset tracking, and stock management.
 
 
 - Ensure efficient office logistics support for all departments.
 
 
 4. Travel &amp; Transport Management
 
 
 - Lead corporate travel management including business travel, onboarding travel, expatriate entitlements, and travel agency performance.
 
 
 - Oversee transportation services including fleet operations, driver schedules, vehicle allocation, and related vendor contracts.
 
 
 - Ensure travel and transport policies comply with company standards and local regulations.
 
 
 5. Vendor &amp; Contract Management
 
 
 - Manage all vendors delivering office services, travel, transport, and logistics services.
 
 
 - Oversee contract renewals, SLAs, KPIs, purchase orders, invoice validation, and payment follow-ups.
 
 
 - Ensure cost optimization, budget control, and value creation across all services.
 
 
 - Lead tendering, RFPs, and negotiation processes to secure high-quality services.
 
 
 6. Business Systems, Performance &amp; Governance
 
 
 - Oversee service management systems
 
 
 - Monitor service performance against SLAs and KPIs and implement action plans for improvement.
 
 
 - Prepare periodic dashboards, reports, and presentations for senior leadership.
 
 
 - Ensure compliance with internal policies, regulatory requirements, and audit guidelines.
 
 
 7. Leadership &amp; Stakeholder Management
 
 
 - Lead, mentor, and develop a high-performing Services &amp; Operations team.
 
 
 - Partner closely with HR, IT, Procurement, and other business units to deliver seamless support services.
 
 
 - Engage with stakeholders to understand business needs and deliver customer-focused solutions.
 
 
 - Drive a culture of service excellence, accountability, and continuous improvement.
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Operations, Management, or related field (Master&rsquo;s preferred).
 
 
 
 
 
 
 Experience
 
 
 
 Min. 15 years of progressively senior experience in General Services, Office Operations, HR Operations, Corporate Services, or similar functions.
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 - Strong knowledge of office operations, and corporate support functions.
 
 
 - Excellent communication and stakeholder management skills.
 
 
 - High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
 
 
 - Strong vendor management, negotiation, and contract oversight capabilities.
 
 
 - Understanding of KSA business culture and regulatory environment.
 
 
 - Strong leadership, planning, and problem-solving abilities.
 
 
 - Ability to manage multi-site operations and fast-paced environments.
 
</div>

Director of Services & Operations

Foreground.

<div>
 
 Our Client
 
 
 
 Our client is a well-established food manufacturing company supplying both domestic and regional markets, with strong brand recognition and industrial-scale operations. The business is focused on operational optimisation and regional expansion.
 
 
 
 The Role
 
 
 
 The Managing Director will assume full P&amp;L responsibility and lead all aspects of manufacturing, commercial, and supply chain operations. This role will oversee production efficiency, quality assurance, procurement, sales, and distribution. A key focus will be improving operational margins, strengthening leadership capability, and driving disciplined execution across the plant and commercial teams. The MD will work closely with shareholders on strategic growth initiatives, including capacity expansion and new product lines. The role requires strong factory-floor leadership combined with commercial decision-making.
 
 
 
 Candidate Profile
 
 
 
 Candidates must have senior leadership experience within food manufacturing or FMCG production environments. Strong exposure to plant operations, quality standards, and supply chain management is mandatory. Experience operating in Saudi Arabia is highly advantageous. The ideal profile combines operational depth with commercial awareness and people leadership. A track record of managing large workforces and delivering performance improvements is essential.
</div>

Managing Director

Ninja 🥷🏽 نينجا

<div>
 The Warehouse Manager at Ninja is responsible for overseeing all warehouse operations, ensuring that goods are received, stored, and dispatched efficiently and accurately. This role includes managing staff, implementing effective inventory management practices, and optimizing warehouse processes to enhance operational efficiency. The ideal candidate will possess strong leadership skills, demonstrate exceptional organizational capabilities, and have a keen attention to detail.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and oversee all daily DC operations.
 </li>
 <li>
 Analysis and follow up on the performance of receiving, storage, picking, IR
 </li>
 <li>
 Ensure achievement of operational and service KPIs
 </li>
 <li>
 Control inventory accuracy and minimize shrinkage and losses.
 </li>
 <li>
 Drive continuous improvement and operational efficiency initiatives
 </li>
 <li>
 Manage the DC budget and control operational costs ( manpower, materials, ets..)
 </li>
 <li>
 Coordinate with transportation, stores ops, commercial, finance, Hr
 </li>
 <li>
 &NoBreak;&NoBreak;Prepare and present operational reports to director weekly ( ops performance, inventory, ets..)
 </li>
 <li>
 Plan DC capacity and ensure readiness for peak seasons
 </li>
 <li>
 Resolve operational issues and implement corrective actions
 </li>
 <li>
 &NoBreak;Ensure compliance with food safety and storage quality standards
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 6 years of experience in warehouse management or logistics
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Proficient in warehouse management systems (WMS) and inventory software
 </li>
 <li>
 Strong knowledge of supply chain and inventory management principles
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Bachelor's degree in logistics, supply chain management, or a related field is preferred
 </li>
 </ul>
</div>

Warehouse Manager

Thermo Fisher Scientific

<div>Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office
Job Description
When you&rsquo;re part of the team at Thermo Fisher Scientific, you&rsquo;ll do important work. Surrounded by collaborative colleagues, you&rsquo;ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.
Location/Division Specific Information
This role is based in Riyadh, Saudi Arabia, and is part of the Middle East and Africa Operations at Thermo Fisher Scientific. You will report directly to the Supply Chain Director, for Middle East and Africa.
Key Responsibilities<ul><li>
Develop and implement country-level supply chain strategy in alignment with global and business objectives.</li><li>
Lead SIOP processes to achieve high service levels and optimal working capital.</li><li>
Oversee logistics and distribution operations including customs, warehousing, and 3PL partnerships.</li><li>
Optimize material flow from global manufacturing and distribution sites to local customers.</li><li>
Drive Practical Process Improvement (PPI) initiatives for enhanced efficiency, reduced waste, and improved quality.</li><li>
Ensure operational readiness for new product introductions and expansion activities and proactively identify and mitigate supply chain risks.</li><li>
Achieve operational metrics: efficiency, cycle time, OTIF, inventory accuracy.</li><li>
Oversee operational audits for compliance with ISO, QMS, and local regulations.</li><li>
Implement digital tools and analytics for better visibility and decision-making.</li><li>
Partner with Sales, Finance, Regulatory, and Quality teams to ensure business alignment.</li><li>
Lead, coach, and develop the Supply Chain and Operations team.</li><li>
Foster a high-performance culture focused on collaboration, accountability, and continuous improvement.</li></ul>
Requirements
Education<ul><li>
Bachelor&rsquo;s degree or equivalent experience in Engineering, Operations management, Supply chain, or a related field</li></ul>
Experience<ul><li>
Minimum 10 years of experience with minimum of 3 years in managerial role, ideally in a multinational or highly regulated industry</li><li>
Proven track record of managing multiple priorities and timelines with integrity</li></ul>
Knowledge, Skills, Abilities<ul><li>
Excellent written and verbal communication skills in English and Arabic</li><li>
Strong command of Microsoft office, Power BI, and other productivity tools</li><li>
High attention to detail and resilience under pressure</li></ul></div>

Sr Operations Manager

Bupa

<div><h4 class="jobSectionHeader">Job Description</h4>
<div>Role Purpose:

Lead Product Management, Design, and Digital Experiences across our digital ecosystem. This role is responsible for setting product and experience strategy, building and leading high-performing teams, and delivering cohesive, customer-centered digital experiences that drive measurable business outcomes. The Director will operate at the intersection of strategy, design, technology, and data: shaping both today&rsquo;s experiences and tomorrow&rsquo;s innovations. Additionally, will define how customers experience our digital products today while building the capabilities and experiences that will define our future. 


Key Accountabilities:

1-Product Strategy &amp; Leadership:
<ul>
<li>Define and own the end-to-end product and digital experience vision, strategy, and multi-year roadmap aligned with organizational goals.</li>
<li>Translate business strategy and customer needs into clear product priorities and investment decisions.</li>
<li>Establish product management best practices, operating models, and governance across teams.</li>
<li>Serve as a senior advisor and thought partner to executive stakeholders.</li>
<li>Foster a culture of customer obsession, accountability, collaboration, and continuous learning.</li>
</ul>
2-Product Management &amp; Delivery:
<ul>
<li>Lead and mentor product managers responsible for discovery, prioritization, delivery, and lifecycle management.</li>
<li>Oversee portfolio-level planning, dependency management, and value realization.</li>
<li>Ensure consistent, high-quality execution through agile and iterative delivery practices.</li>
<li>Balance innovation, speed, quality, and risk across a complex product landscape.</li>
</ul>
3-Design, UX &amp; Digital Experience:
<ul>
<li>Set the vision and standards for user experience, interaction design, and digital accessibility.</li>
<li>Lead design and research teams to deliver intuitive, inclusive, and cohesive experiences across digital channels.</li>
<li>Ensure adoption and evolution of design systems and experience frameworks.</li>
<li>Champion user research, journey mapping, and continuous experience optimization.</li>
</ul>
4-Innovation &amp; Experience Incubation:
<ul>
<li>Identify and evaluate emerging technologies and experience trends to inform future-state digital capabilities.</li>
<li>Sponsor experimentation, rapid prototyping, and pilot initiatives.</li>
<li>Incubate new digital products and experiences that differentiate the organization and unlock new value.</li>
</ul>
5-Product Operations, Insights &amp; Analytics:
<ul>
<li>Establish strong product operations, planning, and governance processes across the lifecycle.</li>
<li>Define and monitor KPIs, OKRs, and success metrics for product and experience performance.</li>
<li>Ensure robust analytics, experimentation, and insight-driven decision-making.</li>
<li>Use data and customer feedback to continuously refine strategy and priorities.</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div><ul><li>Proven experience leading managers and senior individual contributors.</li>
<li>Strong background in customer-centered design and modern product development practices.</li>
<li>Demonstrated success delivering complex digital platforms or ecosystems at scale.</li>
<li>Exceptional strategic thinking, communication, and executive stakeholder management skills.</li>
<li>Data-driven mindset with experience using insights to drive prioritization and investment decisions.</li>
</ul></div>
<h4 class="jobSectionHeader">Education</h4>
<div>Bachelor's in Computer Science, Computer Engineering, Business Administration, Marketing</div></div>

Product Management, Design & Digital Experiences

Bupa Arabia

<div>
 
 Job Description
 
 
 
 Role Purpose:
 
 
 Lead Product Management, Design, and Digital Experiences across our digital ecosystem. This role is responsible for setting product and experience strategy, building and leading high-performing teams, and delivering cohesive, customer-centered digital experiences that drive measurable business outcomes. The Director will operate at the intersection of strategy, design, technology, and data: shaping both today&rsquo;s experiences and tomorrow&rsquo;s innovations. Additionally, will define how customers experience our digital products today while building the capabilities and experiences that will define our future.
 
 
 Key Accountabilities:
 
 
 1-Product Strategy &amp; Leadership:
 
 
 <ul>
 <li>
 Define and own the end-to-end product and digital experience vision, strategy, and multi-year roadmap aligned with organizational goals.
 </li>
 <li>
 Translate business strategy and customer needs into clear product priorities and investment decisions.
 </li>
 <li>
 Establish product management best practices, operating models, and governance across teams.
 </li>
 <li>
 Serve as a senior advisor and thought partner to executive stakeholders.
 </li>
 <li>
 Foster a culture of customer obsession, accountability, collaboration, and continuous learning.
 
 
 </li>
 </ul>
 2-Product Management &amp; Delivery:
 
 
 <ul>
 <li>
 Lead and mentor product managers responsible for discovery, prioritization, delivery, and lifecycle management.
 </li>
 <li>
 Oversee portfolio-level planning, dependency management, and value realization.
 </li>
 <li>
 Ensure consistent, high-quality execution through agile and iterative delivery practices.
 </li>
 <li>
 Balance innovation, speed, quality, and risk across a complex product landscape.
 
 
 </li>
 </ul>
 3-Design, UX &amp; Digital Experience:
 
 
 <ul>
 <li>
 Set the vision and standards for user experience, interaction design, and digital accessibility.
 </li>
 <li>
 Lead design and research teams to deliver intuitive, inclusive, and cohesive experiences across digital channels.
 </li>
 <li>
 Ensure adoption and evolution of design systems and experience frameworks.
 </li>
 <li>
 Champion user research, journey mapping, and continuous experience optimization.
 
 
 </li>
 </ul>
 4-Innovation &amp; Experience Incubation:
 
 
 <ul>
 <li>
 Identify and evaluate emerging technologies and experience trends to inform future-state digital capabilities.
 </li>
 <li>
 Sponsor experimentation, rapid prototyping, and pilot initiatives.
 </li>
 <li>
 Incubate new digital products and experiences that differentiate the organization and unlock new value.
 
 
 </li>
 </ul>
 5-Product Operations, Insights &amp; Analytics:
 
 
 <ul>
 <li>
 Establish strong product operations, planning, and governance processes across the lifecycle.
 </li>
 <li>
 Define and monitor KPIs, OKRs, and success metrics for product and experience performance.
 </li>
 <li>
 Ensure robust analytics, experimentation, and insight-driven decision-making.
 </li>
 <li>
 Use data and customer feedback to continuously refine strategy and priorities.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proven experience leading managers and senior individual contributors.
 </li>
 <li>
 Strong background in customer-centered design and modern product development practices.
 </li>
 <li>
 Demonstrated success delivering complex digital platforms or ecosystems at scale.
 </li>
 <li>
 Exceptional strategic thinking, communication, and executive stakeholder management skills.
 </li>
 <li>
 Data-driven mindset with experience using insights to drive prioritization and investment decisions.
 
 
 </li>
 </ul>
 Education
 
 
 Bachelor's in Computer Science, Computer Engineering, Business Administration, Marketing
</div>

Director - Product Management, Design & Digital Experiences

LEO MEA (Middle East & Africa)

<div>
 
 Leo Burnett is a communications agency powered by its HumanKind operating system, with the belief that creativity, data and technology work together to transform human behavior and drive prosperity for clients. Part of Publicis Communications, Leo Burnett Worldwide is one of the world's largest agency networks with 85 offices and more than 8,000 employees. The global agency works with some of the world's most valued brands including Aldi, Bank of America, Campbell's, Dunkin, Firestone, Jim Beam, Kellogg's, Nintendo, Tillamook and UnitedHealthcare among others.
 
 
 
 
 
 The Associate Creative Director (art) is involved in the development of creative concepts, working with all disciplines in the agency including copywriters and designers to build cohesive and effective campaigns.
 
 
 
 
 
 &bull; Works with the Creative Director to address performance, workflow, and quality issues and develop long-range plans for the team.
 
 
 &bull; Helps develop and review creative briefs that provide strategic insight(s) and creative inspiration
 
 
 &bull; Promote a culture of creative quality and accountability and ensure creative deliverables meet both our clients&rsquo; expectations and our own standards of excellence.
 
 
 
 
 
 &bull; 7+ years of agency experience with primarily an Art background
 
 
 &bull; A proven track record of conceptual creative ability and judgment
 
 
 &bull; Successful client contact experience and ability to grow business organically
 
 
 &bull; The ability to work collaboratively with account management
 
 
 &bull; Excellent presentation skills
 
 
 &bull; Successful experience in managing creatives
 
 
 &bull; The availability and commitment to work extra hours as needed to ensure client satisfaction
 
 
 &bull; Demonstrated experience in events (client/brand)
 
 
 &bull; Understanding of consumer behaviors and industry trends
 
</div>

Associate Creative Director

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