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dispatch coordinator Jobs in Indianapolis

dispatch coordinator

dispatcher - dpw

dispatch manager

Authority Brands

The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Maintain the service technician schedules and dispatch technicians as service calls are completed.</li>
<li>Schedule technician’s return trips with customers to complete jobs after arrival of parts.</li>
<li>Maintain on call schedule for service technician and after-hours service procedures.</li>
<li>Enter service calls, schedule calls, and generates call debriefing with technicians daily.</li>
<li>Maintain customer database, ensuring complete, accurate, and updated entry of information.</li>
<li>Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.</li>
<li>Respond to service technician requests both by radio and phone.</li>
<li>Follow up and schedule preventative maintenance service appointments.</li>
<li>Review completes service work orders for accuracy.</li>
<li>Prepares invoices and timecards for processing.</li>
<li>Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.</li>
<li>Assists safety manager with maintaining all safety documents and training rosters.</li>
<li>Participate in all company sponsored training classes.</li>
<li>Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>HS diploma or GED</li>
<li>Excellent communication and listening skills</li>
<li>Following all safety policies and procedures</li>
<li>Maintaining a courteous demeanor with all customers and associates</li>
</ul>
<b>Physical Requirements:</b><br>
<ul>
<li>Work is performed in an office environment</li>
<li>Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects</li>
<li>May be required to sit, stand, or walk for extended periods of time</li>
<li>Involves extended periods of looking at a computer monitor</li>
<li>Must be able to see, hear, talk, and type</li>
</ul>


Dispatcher

Williams Comfort Air

<div>Overview:
<div>
Come join <b>Williams Comfort Air &amp; Mr. Plumber</b> - one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our client's love us for it! People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.</div><div></div><div><br>
In this position, we are looking for a <b>Dispatch Specialist</b> who can multitask, work with computers/typing, pay great attention to detail, utilize metrics, and work with high-volume inbound/outbound phone calls in an office setting. The training period for this position is 2-4 weeks long with a schedule of Mon-Fri 10am-7pm. The actual schedule after training will continue to be 10am-7pm and may include a weekend-day.</div><div></div><div><br>
Hours of operation are Sat-Sun 7am-5pm, Mon-Fri 7am-7pm.</div><div></div><div><b><br>
What's in it For Me?</b></div><ul><li>
Industry Leading Total Compensation Plans starting at $18-23/hour plus monthly bonuses</li><li>
Full benefits package:</li><li><ul><li>
Medical, Dental, Vision Insurance</li><li>
401(k) + HSA (BOTH with company match)</li><li><b>
FREE telehealth for you &amp; your family (no copay)</b></li><li><b>
Company-paid</b> long-term disability + life insurance</li><li><b>
Company-paid</b> Mental health support (EAP + wellness program)</li></ul></li><li>
Optional coverage:</li><li><ul><li>
Short-term disability, accident &amp; critical illness insurance</li></ul></li><li>
Up to 4 weeks PTO (based on tenure)</li><li><b>
Industry-leading training &amp; advancement opportunities</b></li></ul>
Responsibilities:
<div><b>
What Will I Do?</b></div><ul><li>
Learn the business and learn how to prioritize the most urgent customer calls.</li><li>
Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.</li><li>
Monitor and respond to dispatch related items in the Dispatch inbox constantly.</li><li>
Contact customers to inform them of the technician's estimated time of arrival.</li><li>
Schedule return visits for technicians and plumbers.</li><li>
Estimate drive time accurately.</li><li>
Record and report the service calls.</li><li>
Participate in training so that you grow and develop as a professional.</li><li>
Update clients throughout the day on the technician&rsquo;s progress.</li><li>
Ensure understanding by applying advanced listening skills (echoing) in all interactions</li></ul>
Qualifications:
<div><b>
Do I have What it Takes?</b></div><ul><li>
1-2+ years of experience in high-volume dispatching required</li><li>
Dispatching in the service industry is a bonus!</li><li>
Typing skills 30+ WPM</li><li>
Excellent listening and communication skills</li><li><b>
The ability to multitask and work at a fast pace</b> is key in this role</li></ul><div><b>
Equal Opportunity Employer</b></div><div><i>
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</i> The company<i> </i><i>encourages all</i><i> </i><i>qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.</i></div></div>

zTrip

<div><p><b>Operations &amp; Fleet Dispatcher</b></p>
<p>
zTrip &mdash; North America&rsquo;s largest taxi transportation provider &mdash; is seeking an Operations &amp; Fleet Dispatcher to ensure smooth and efficient daily operations. In this position, you&rsquo;ll oversee real‑time fleet activity, assign and optimize driver routes, and act as a central link between drivers and the operations team.</p>
<h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do as an Operations &amp; Fleet Dispatcher:</b></h3>
<ul><li>Coordinate and route drivers according to demand, scheduling, and availability</li>
<li>Track active trips and quickly address any service or logistical issues</li>
<li>Relay route updates and operational instructions to drivers</li>
<li>Keep accurate, up‑to‑date dispatch and routing records</li>
<li>Collaborate closely with operations and customer service teams to maintain quality and efficiency</li>
</ul><h3 class="jobSectionHeader"><b>What You&rsquo;ll Bring as an Operations &amp; Fleet Dispatcher:</b></h3>
<ul><li>Experience in dispatching, routing, logistics, or fleet operations (preferred)</li>
<li>Excellent communication, organization, and multitasking abilities</li>
<li>Composure and problem-solving skills in a fast‑paced environment</li>
<li>Familiarity with dispatch or fleet management software (a plus)</li>
<li>A valid driver&rsquo;s license</li>
</ul><h3 class="jobSectionHeader"><b>What We Offer as an Operations &amp; Fleet Dispatcher:</b></h3>
<ul><li>Competitive compensation</li>
<li>Comprehensive medical, dental, vision, and life insurance</li>
<li>Paid time off and paid holidays</li>
<li>401(k) plan with company match</li>
<li>Career growth and advancement opportunities</li>
</ul>
<p>Join zTrip and help keep our drivers &mdash; and our cities &mdash; moving forward.</p></div>

Operations and Fleet Dispatcher

Faerbers Bee Window

<div><p><b>Take Your Career to the Next Level with Bee Windows!</b></p>
<p><b><i>
Company Overview:</i></b> Bee Windows is Indiana's leading residential window and door installation company, with a dominant statewide presence built over 42 years. Headquartered in Indianapolis, the company has grown into a metrics driven, full service operation known for white glove installation and a relentless commitment to quality. Bee Windows has successfully expanded into ancillary markets and continues to grow sustainably, with strong lead generation and marketing at the core of how they win business. Despite the growth, Bee Windows has maintained a small company feel where employees see the full picture, contribute across functions, and have real opportunities to make an impact. If you want to be part of a company with a proven track record, serious momentum, and the backing to scale, this is it.</p>
<p><b>
Role Overview:</b></p>
<p>
The Dispatcher serves as a critical logistics manager responsible for ensuring a 5-star white glove experience for customers while effectively managing job production for window, door, and siding installations. This role requires a deep understanding of logistics, including the geographical layout of job sites, to optimize the placement of manpower and resources. The Dispatcher will strategically schedule and assign the best installers to the appropriate jobs with help from the Installation Manager, minimizing travel time, and maximizing productivity. This involves analyzing job locations, understanding construction work processes, and coordinating schedules to ensure that installers can efficiently move between job sites.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Prioritize delivering a 5-star white glove experience for every customer, ensuring their needs are met and expectations exceeded throughout the installation process.</li>
</ul><ul><li>Assess the capabilities of each installation crew and assign them to jobs that align with their strengths, ensuring optimal performance and quality of work.</li>
</ul><ul><li>Schedule jobs strategically to minimize windshield time and maximize productivity, ensuring that installers spend more time on-site and less time traveling.</li>
</ul><ul><li>Utilize knowledge of local geography to optimize job assignments and routes, ensuring that crews can efficiently navigate to job sites while minimizing delays.</li>
</ul><ul><li>Maintain accurate and detailed notes in the CRM system for all jobs, including scheduling, progress updates, and any issues encountered, to facilitate effective communication and tracking.</li>
</ul><ul><li>Keep all relevant departments informed of job status and progress, addressing any potential issues proactively to ensure smooth operations.</li>
</ul><ul><li>Anticipate scheduling needs and plan approximately three weeks ahead to adapt to any changes or delays, ensuring that the schedule remains on track and efficient.</li>
</ul><ul><li>Track installation completion metrics and strive to meet or exceed daily financial targets, ensuring that production goals are achieved without compromising customer satisfaction</li>
</ul> <ul><li>Develop a comprehensive understanding of the company's products or services to offer accurate information and guidance.</li>
</ul><ul><li>Utilize clear and professional communication, employing active listening skills to comprehend customer concerns and needs.</li>
</ul><ul><li>Handle customer orders, modifications, and cancellations efficiently, ensuring accuracy and timeliness.</li></ul><br>
<p></p>
<p><b>
Role Requirements</b></p>
<ul>
<li>3+ years of dispatching, logistics coordination, or related experience required</li>
</ul><ul><li>Experience managing a fleet or team of at least 20 vehicles or crews simultaneously; construction or home services industry background strongly preferred</li>
</ul><ul><li>Personable, team-oriented, and able to earn trust across a diverse team; ownership mentality with a track record of accountability</li>
</ul><ul><li>Excellent verbal and written communication skills; calm, clear, and professional under pressure &mdash; strong phone presence is essential</li>
</ul><ul><li>Strong computer skills; experience with dispatch, GPS, CRM, or tracking software a plus</li>
</ul><ul><li>Highly organized, solutions-oriented, and able to multitask and maintain accuracy during high-volume periods</li></ul><br>
<p></p>
<p><b>
Logistics:</b></p>
<ul>
<li>Report to the Indianapolis, IN office from 8am-4pm daily.</li>
</ul><ul><li>Location: Fishers, IN &mdash; 100% On-Site, 8:00 AM &ndash; 4:30 PM</li>
</ul><ul><li>Compensation between $56k - $64k dependent on experience.</li></ul><br>
<p></p>
<p><b>
Benefits:</b></p>
<ul>
<li>Comprehensive PTO policy</li>
</ul><ul><li>Medical Insurance</li>
</ul><ul><li>Vision Insurance</li>
</ul><ul><li>Dental Insurance</li></ul></div>

Dispatch Coordinator

Mister Quik

<p>Do you like to put puzzle pieces together? Are you someone who thrives in a fast-paced environment and loves to multitask? Here at <b>Mister Quik Home Services</b> our Dispatchers are an extremely vital part of our team. Our Core Values at <b>Mister Quik</b> are &ldquo;to <b>Tell the Truth</b>, <b>You Before Me</b> and <b>Respect Others</b>&rdquo; and our <b>dispatch</b> team works diligently at representing these values as they strategize and make decisions throughout the day. We are looking for individuals who have a value alignment with us, possess great people skills, and love to go above and beyond for our customers. <b>Mister Quik Home Services</b> has been in business for over 25 years! Join our team today to gain a career and not just another job!</p><p><b>Why Mister Quik?</b></p><ul><li><b>Competitive pay</b></li><li>Growth and promotion opportunities</li><li>Hands on training</li><li>Health, Dental and Vision plans</li><li>Benefits including 401k, life insurance, short- &amp; long-term disability insurance</li><li>Employee &amp; family and friend&rsquo;s discount</li><li>Holiday and time off pay</li><li>Company Events</li><li>Contests &amp; Prizes</li><li>Paid training</li><li>Referral Program</li></ul><p><b>Requirements</b></p><ul><li>Ability to sit for long periods of time</li><li>Strong listening skills</li><li>Great communication skills</li><li>Comfort with a fast-paced environment and multitasking</li><li>High School diploma or equivalent</li><li>Work onsite in our office</li><li><b>Work one Saturday a month</b></li></ul><p><b>Responsibilities</b></p><ul><li>Efficiently and effectively manage high volume of inbound/outbound calls</li><li>Ensure customer satisfaction by determining customer needs</li><li>Provide customer contact via phone and email.</li><li>Must be available to work nights and weekends, variable schedule(s) and overtime as necessary</li><li>Work directly with Technicians to ensure that they arrive at customers' homes in a timely manner</li><li>Regular, consistent, and punctual attendance</li><li>Other duties as assigned</li></ul><p>Job Type: Full-time</p><p>Pay: Up to $25.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

AAA Hoosier Motor Club

<div><div><b>ABOUT AAA HOOSIER:</b><br>
Since its creation in 1902, AAA has become one of North America&rsquo;s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.</div>
<div></div><div><b>Here's What is in it for YOU:</b></div>
<ul><li>A company culture that provides training and learning opportunities.</li>
<li>A brand that you can be proud to be part of.</li>
<li>A culture that will challenge you to be your best.</li>
<li>Health / Dental / Vision benefits.</li>
<li>Corporate Incentive Plan (CIP)</li>
<li>Paid Time Off.</li>
<li>Paid Holidays.</li>
<li>Company provided LTD &amp; Life Insurance.</li>
<li>Service Anniversary Recognition.</li>
<li>Free AAA Plus Membership.</li>
<li>Generous 401k w/ company match.</li>
<li>Company provided HSA dollars.</li>
</ul>
<div></div><div><div><b>Position Summary:</b></div>
<div>The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.</div>
</div><div><div><b>Duties and Responsibilities:</b></div>
<ul><li>Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.</li>
<li>Receive and process service requests from members and the Roadside Assistance Program.</li>
<li>Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.</li>
<li>Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.</li>
<li>Answer team members&rsquo; questions in chat or over the phone.</li>
<li>Support training of team as requested by the Manager.</li>
<li>Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.</li>
<li>Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.</li>
<li>Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.</li>
<li>Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.</li>
<li>Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA&rsquo;s.</li>
<li>Resolve technical problems by utilizing available references or resources, within shift.</li>
<li>Demonstrate proficiency in computer systems and relevant technology.</li>
<li>Escalate any situations needing further attention to the Manager on duty.</li>
<li>Perform other duties as assigned by management.</li>
</ul>
<div></div><div><b>Scheduled Shift:</b><br>
Friday - Tuesday: 10am -6:30pm</div><br>
<div></div>
<div></div><div><b>Education and/or Experience Requirements:</b></div>
<div></div><div><b>Education:</b><br>
High school diploma or general education degree (GED), required.</div>
<div><b>Experience:</b><br>
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.</div><br>
<div></div>
<div><div><br>
<b>Connect with AAA Hoosier:</b><br>
<b><i>Facebook:</i></b></div>
<div>www.facebook.com/aaahoosier</div>
<div><b><i>Company Website:</i></b></div>
<div>www.hoosier.aaa.com</div></div></div></div><div></div>

Sr. Dispatcher

<div><div><div><b>ABOUT AAA HOOSIER:</b></div>
<div>Since its creation in 1902, AAA has become one of North America&rsquo;s largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.</div>
</div>
<div><br>
<b>Here's What is in it for YOU:</b></div>
<div><ul><li>A company culture that provides training and learning opportunities.</li></ul>
<ul><li>A brand that you can be proud to be part of.</li></ul>
<ul><li>A culture that will challenge you to be your best.</li></ul>
<ul><li>Health / Dental / Vision benefits.</li></ul>
<ul><li>Corporate Incentive Plan (CIP)</li></ul>
<ul><li>Paid Time Off.</li></ul>
<ul><li>Paid Holidays.</li></ul>
<ul><li>Company provided LTD &amp; Life Insurance.</li></ul>
<ul><li>Service Anniversary Recognition.</li></ul>
<ul><li>Free AAA Plus Membership.</li></ul>
<ul><li>Generous 401k w/ company match.</li></ul>
<ul><li>Company provided HSA dollars.</li></ul>
</div>
<div></div><div><b>Position Summary:</b><br>
This role is dedicated to ensuring AAA members are sent the necessary resources to be rescued from their roadside emergency in a timely manner. This position involves managing service requests, coordinating with service facilities, and maintaining communication with various stakeholders. The ideal candidate is adaptable, detail-oriented, and committed to providing exceptional customer service.<br>
<br>
<b>Duties and Responsibilities:</b></div>
<ul><li>Receive and process roadside service requests from members, our contact center team, and the Roadside Assistance Program.</li>
<li>Provide service following AAA Hoosier Motor Club guidelines that will provide our members with a totally satisfied experience.</li>
<li>Route service requests using various methods to service facilities.</li>
<li>Select and coordinate the movement of service vehicles according to departmental standards.</li>
<li>Demonstrate proficiency in computer systems and relevant technology.</li>
<li>Apply ERS policies and procedures to every member interaction and document all actions, including ETAs and status updates.</li>
<li>Communicate any deviations or issues to the manager.</li>
<li>Manage multiple list views efficiently and accurately.</li>
<li>Support management with the implementation of changes and training to ensure service accuracy.</li>
<li>Meet established response time goals, aiming for an average of less than 30 minutes.</li>
<li>Maintain positive and professional communication with members, employees, drivers, and service facilities.</li>
<li>Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.</li>
<li>Participate in quality assurance activities by conducting member follow-up calls to assess experiences and expectations, aiming for a minimum of twelve (12) calls per hour.</li>
<li>Perform other duties as assigned by management.</li>
</ul>
<div></div><div><b>Scheduled Shift:</b></div>
<div><i>Thursday - Monday 8am - 4:30pm with Tuesday/Wednesday off</i></div>
<div></div><div><b>Education and/or Experience Requirements:</b><br>
<br>
<b>Education</b>:<br>
High school diploma or general education degree, (GED), required.</div>
<div><br>
<b>Experience</b>:<br>
One (1) year related experience and/or training; or equivalent combination of education and experience. Knowledge of Contact Center and Dispatcher functions preferred.</div><br>
<div></div>
<div></div><div><b>Connect with AAA Hoosier:</b></div>
<div><p><b><i>Facebook:</i></b></p>
<p>www.facebook.com/aaahoosier</p>
<p><b><i>Company Website:</i></b></p>
<p>www.hoosier.aaa.com</p></div></div><div></div>

Explore 110+ Dispatch manager in Indianapolis this April. Find roles across top companies and apply now to boost your career.

110 dispatch manager jobs In Indianapolis

Dispatcher

Dispatcher

Operations and Fleet Dispatcher

Dispatch Coordinator

Dispatcher

Sr. Dispatcher

Dispatcher