associate vice president, marketing operations

airline centralized load controller (clc)/operations agent - houston international airport (iah)

airport operations supervisor-maintenance - hobby

associate vice president, marketing operations Jobs in Houston

dispatcher

airline centralized load controller (clc)/operations agent - houston international airport (iah) Jobs in Houston

airport operations supervisor - airside Jobs in Houston

airport operations supervisor - airside

airport operations supervisor-maintenance - hobby Jobs in Houston

dispatcher pdot shuttle operations

<div>Overview:
<div>
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there&rsquo;s no fumbling with tickets, machines, apps, or credit cards. You just &ldquo;drive in and drive out.&rdquo;</div><div></div><div> 
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.</div><div></div><div> 
Today, we are reinventing parking. Because it&rsquo;s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.</div> 
<div></div>
Responsibilities:
<div>
Responsible for supporting safe, proper shuttle operations through scheduling, employee communication, and shift management.</div><ul><li>
Schedule vehicles and drivers for fixed route service; cover open shifts on short notice when necessary.</li><li>
Working knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products&mdash;Word and Excel.</li><li>
Responsible for being at work every scheduled day, on time and in uniform.</li><li>
Possess a valid DOT Medical Card to be carried at all times, while on duty.</li><li>
Have and maintain an acceptable DMV record.</li><li>
Courteously assist customers and employees alike by answering any questions they may have. If necessary, direct the customer to the Facility Manager for further assistance.</li><li>
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.</li><li>
Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary. Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area.</li><li>
Assist Facility Managers with other duties as needed.</li></ul> 

Qualifications: 
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Education Required: High School Degree or equivalent. 
License Requirement: Must possess a valid state-issued driver&rsquo;s license with a current address and acceptable driving record. 
DOT Medical Card: A Medical Examiner&rsquo;s Certificate (DOT Medical Card) is required.<div></div><div> 
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.</div><div></div> 
Language Skills: Ability to read, comprehend, write, speak and communicate all aspects of job related information in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and group situations to customers and other employees of the company. 
Mathematical Skills: Ability to add and subtract. Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours. 
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.<div> 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div> 
</div><div>While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio.</div><div></div> 
Salary Range: $17.00 per hour<div></div> 
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. 
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.<div></div><div> 
Right to Work Poster</div><div>
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate&rsquo;s application relative to the required job qualifications and responsibilities listed in the job posting.</div><div></div><div> 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</div><div></div><div> 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.</div>
Location : US-TX-HOUSTON</div>

Dispatcher, PDOT Shuttle Operations

TikTok

<div>
 
 Responsibilities
 
 
 Team Overview
 
 The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
 
 
 The Linehaul Dispatcher is responsible for the real-time execution, monitoring, and coordination of linehaul transportation movements across our fulfillment network. This role ensures that scheduled and ad-hoc linehaul loads are dispatched, tracked, and completed in alignment with service level commitments, capacity plans, and operational SOPs. The dispatcher plays a critical role in maintaining network flow, resolving execution issues, and ensuring continuity across shift handoffs in a 24/7 operating environment.
 
 
 Responsibilities
 
 1. Dispatch &amp; Load Execution
 
 - Dispatch scheduled and ad-hoc linehaul movements, including FTL, multi-stop, shuttle, and recovery loads
 
 - Tender, release, and manage loads within TMS/TMC systems
 
 - Validate carrier acceptance, driver assignment, equipment type, and scheduled pickup and delivery times
 
 - Execute pre-ordered capacity plans and adjust dispatching based on real-time network conditions
 
 2. Real-Time Monitoring &amp; Exception Management
 
 - Monitor active loads using real-time tracking and visibility tools
 
 - Identify, troubleshoot, and resolve execution issues such as late departures, missed appointments, equipment failures, or driver delays
 
 - Escalate service risks and operational incidents according to defined escalation paths
 
 - Execute contingency and recovery actions, including re-dispatch, re-routing, or alternate carrier sourcing
 
 3. Carrier, Yard &amp; Stakeholder Coordination
 
 - Act as the primary point of contact for carriers, drivers, yards, and hubs during assigned shifts
 
 - Communicate ETAs, load status updates, and exceptions to internal stakeholders
 
 - Coordinate with warehouse and yard teams to align arrival and departure timing with dock availability
 
 - Ensure proper documentation flow, including BOLs, PODs, and appointment confirmations
 
 4. Appointment, Wave &amp; Yard Management
 
 - Coordinate pickup and delivery appointments across hubs and facilities
 
 - Support wave-based dispatch and appointment windows to maintain throughput and CPT adherence
 
 - Adjust dispatch plans in response to yard congestion, dwell risks, or wave overflow scenarios
 
 5. Data Accuracy &amp; Shift Handoffs
 
 - Maintain accurate, real-time load status, timestamps, and notes in operational systems
 
 - Perform structured shift handoffs, ensuring all in-progress loads, risks, and escalations are clearly documented
 
 - Support post-shift reconciliation and root cause analysis for service failures
 
 6. Process Adherence &amp; Continuous Improvement
 
 - Follow dispatch SOPs, safety standards, and escalation protocols
 
 - Identify recurring operational issues and contribute to process or tooling improvements
 
 - Support peak season operations, surge volume, and network contingency planning
 
 
 
 Qualifications
 
 
 Minimum Qualifications
 
 - 1+ years of experience in transportation dispatch, linehaul operations, or logistics execution
 
 - Working knowledge of TMS/TMC platforms and real-time load tracking tools
 
 - Strong problem-solving skills in a fast-paced, time-sensitive environment
 
 - Excellent communication skills with carriers, drivers, and internal teams
 
 - Ability to work flexible, non-standard hours in a shift-based operation; This role operates on a shift-based schedule supporting 24/7 linehaul operations. Shifts may include overnight, early morning, weekend, and holiday coverage
 
 
 Preferred Qualifications
 
 - Experience supporting e-commerce linehaul networks
 
 - Familiarity with appointment-based warehouse operations and wave scheduling
 
 - Exposure to transportation KPIs such as on-time departure/arrival, dwell time, and cancellation rates
 
 - Comfort working with dashboards, operational metrics, and exception reporting
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
 
 
 
 
 TikTok Accommodation
 
 
 TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request&ZeroWidthSpace;
</div>

TikTok Shop - Dispatch Manager

FINE AIRPORT PARKING

<div><div>FLSA: Non-exempt 
Reports to: Shift Supervisor / Facility Manager 
Status: Safety-Sensitive (all facility roles)
</div>
FINE Airport Parking was built on the FINE Experience&mdash;safe, seamless, and first-class service from arrival to return. As a Shuttle Driver, you are our primary touchpoint with guests, shaping their experience through courteous driving, clear updates, and attentive help with luggage and wayfinding. You keep service on time while creating a calm, welcoming ride.

Essential Functions
<ul><li>
Operate the shuttle defensively and within all traffic and airport rules.</li></ul>
<ul><li>Protect passenger safety during boarding, riding, and exiting; do not exceed capacity or allow standing passengers.</li></ul>
<ul><li>Complete pre-trip inspections and required checklists, report mechanical concerns immediately.</li></ul>
<ul><li>Communicate concisely with Dispatch over radio; follow rotation and staging instructions and announce key calls/status changes.</li></ul>
<ul><li>Verbally communicate clearly with guests and teammates in person and over radio to provide directions, safety instructions, and timing updates while following professional radio standards, with or without reasonable accommodation. The primary operating language on shift is English.</li></ul>
<ul><li>Perform timely, courteous pick-ups and drop-offs at designated zones; verify terminal/airline and use required locator/ticket practices.</li></ul>
<ul><li>Load and unload luggage safely; offer reminders for personal items before departure.</li></ul>
<ul><li>Execute lot, lobby, and terminal rotation per SOP to maintain on-time service; escalate disruptions to supervision.</li></ul>
<ul><li>Keep the shuttle clean and guest-ready throughout the shift; complete fueling/cleaning and end-of-shift handoff steps.</li></ul>
<ul><li>Perform other job-related duties of similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business need.</li></ul>

Minimum Qualifications
<ul><li>
Proficient and defensive driving.</li></ul>
<ul><li>Strong customer service skills with professional verbal communication.</li></ul>
<ul><li>Professional radio etiquette.</li></ul>
<ul><li>Wayfinding and basic service recovery skills.</li></ul>
<ul><li>Reliable attendance and punctuality.</li></ul>

Preferred Qualifications
<ul><li>
Shuttle, transit, or airport operations experience.</li></ul>
<ul><li>Hospitality or customer-service experience.</li></ul>
<ul><li>Experience assisting guests with luggage handling.</li></ul>
<ul><li>Basic mechanical awareness for identifying and reporting vehicle issues.</li></ul>

Our Culture

We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift.
Benefits
<ul><li>
Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.</li><li>
Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.</li><li>
Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.</li><li>
Paid Time Off (PTO): PTO accrues based on your hours worked.
<ul><li>0-12 Months Tenure: 0.033 hours per hour worked (up to 70 hours PTO annually).</li><li>
13+ Months Tenure: 0.03846 hours per hour worked (up to 80 hours PTO annually).</li></ul>
</li><li>401(k): Company match up to 4% after a 6-month waiting period.</li><li>
Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.</li></ul>

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.<ul><li>
Maintain a valid driver&rsquo;s license and meet company/insurer insurability criteria, annual MVR review.
</li></ul><ul><li>Must be 23+ years of age and have at least 2 consecutive years licensed.</li></ul>
<ul><li>Lift and carry up to 50 lbs. solo and negotiate three steps while carrying.</li></ul>
<ul><li>Comply with FINE&rsquo;s substance-free policy.</li></ul>
<ul><li>Perform essential functions with or without reasonable accommodation.</li></ul>

Physical &amp; Environmental Demands
<ul><li>
Extended standing and walking; frequent vehicle entry and exit.</li></ul>
<ul><li>Repetitive use of hand and foot controls.</li></ul>
<ul><li>Frequent lifting and carrying of luggage up to 50 lbs.</li></ul>
<ul><li>Repeated climbing and descending of shuttle steps while lifting luggage.</li></ul>
<ul><li>Loading and unloading luggage to and from shuttle luggage racks.</li></ul>
<ul><li>Exposure to indoor and outdoor elements, including heat, cold, precipitation, traffic, and noise.</li></ul>
<ul><li>Use of personal protective equipment (PPE) as required.</li></ul></div>

Overnight Shuttle Driver (IAH)

FIRST CLASS TOURS

Summary: 
The Operations Account Manager supports contracted transportation accounts by ensuring safe, compliant, and efficient shuttle operations. This role partners closely with Operations leadership to manage daily service execution, staffing, client relations, reporting, and continuous improvement while upholding company standards and culture.
 
Key Responsibilities: 
Coordinate daily shuttle operations, monitoring schedules, delays, incidents, and service performance.
 Partner with Operations leadership, dispatch, and sales to plan staffing, driver schedules, and review orders for accuracy.
 Ensure accurate payroll, invoicing, and monthly client reporting.
 Maintain staffing levels, initiate recruiting as needed, and conduct performance evaluations.
 Respond to and document incidents, accidents, injuries, and client concerns; conduct investigations and corrective actions.
 Participate in client meetings and Quarterly Business Reviews (QBRs).
 Communicate driver schedules and prepare trip documentation (trip sheets, maps, itineraries).
 Conduct fleet audits, report vehicle issues, and coordinate maintenance.
 Document operational activity, passenger counts, and compliance with policies and regulations.
 Support process improvements and contribute to operational goals and special projects.
 Ensure compliance with all safety standards, company policies, and government regulations.
 Reporting Structure
 
Reports to: Director of Operations
 Indirect supervision: Division President / General Manager
 
Qualifications: 
High school diploma or equivalent required.
 Minimum 3 years managing teams of 10+ employees.
 Minimum 3 years of dispatch experience in the transportation industry.
 Class A or B CDL with passenger endorsement and air brakes preferred.
 
Skills & Competencies: 
Strong communication, leadership, analytical, and organizational skills.
 Detail-oriented, self-motivated, and able to manage multiple priorities in a fast-paced environment.
 Sound judgment, professionalism, and ability to handle sensitive situations.
 Strong relationship-building and customer service focus.
 Proficient in Microsoft Office, Google Workspace, GPS/dispatch systems, and mobile devices.
 Strong math, documentation, and reporting skills.

Operations Account Manager

<div><div>FLSA: Non-exempt 
Reports to: Shift Supervisor / Facility Manager 
Status: Safety-Sensitive (all facility roles)

Hiring Needs: 3rd Shift (10pm-6am) Note: Successful candidates must be able to safely and effectively perform all required duties during overnight hours. The position requires the ability to remain awake, alert, and capable of completing all duties as required.
</div>
FINE Airport Parking was built on the FINE Experience&mdash;safe, seamless, and first-class service from arrival to return. As a Shuttle Driver, you are our primary touchpoint with guests, shaping their experience through courteous driving, clear updates, and attentive help with luggage and wayfinding. You keep service on time while creating a calm, welcoming ride.

Essential Functions
<ul><li>
Operate the shuttle defensively and within all traffic and airport rules.</li></ul>
<ul><li>Protect passenger safety during boarding, riding, and exiting; do not exceed capacity or allow standing passengers.</li></ul>
<ul><li>Complete pre-trip inspections and required checklists, report mechanical concerns immediately.</li></ul>
<ul><li>Communicate concisely with Dispatch over radio; follow rotation and staging instructions and announce key calls/status changes.</li></ul>
<ul><li>Verbally communicate clearly with guests and teammates in person and over radio to provide directions, safety instructions, and timing updates while following professional radio standards, with or without reasonable accommodation. The primary operating language on shift is English.</li></ul>
<ul><li>Perform timely, courteous pick-ups and drop-offs at designated zones; verify terminal/airline and use required locator/ticket practices.</li></ul>
<ul><li>Load and unload luggage safely; offer reminders for personal items before departure.</li></ul>
<ul><li>Execute lot, lobby, and terminal rotation per SOP to maintain on-time service; escalate disruptions to supervision.</li></ul>
<ul><li>Keep the shuttle clean and guest-ready throughout the shift; complete fueling/cleaning and end-of-shift handoff steps.</li></ul>
<ul><li>Perform other job-related duties of similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business need.</li></ul>

Minimum Qualifications
<ul><li>
Proficient and defensive driving.</li></ul>
<ul><li>Strong customer service skills with professional verbal communication.</li></ul>
<ul><li>Professional radio etiquette.</li></ul>
<ul><li>Wayfinding and basic service recovery skills.</li></ul>
<ul><li>Reliable attendance and punctuality.</li></ul>

Preferred Qualifications
<ul><li>
Shuttle, transit, or airport operations experience.</li></ul>
<ul><li>Hospitality or customer-service experience.</li></ul>
<ul><li>Experience assisting guests with luggage handling.</li></ul>
<ul><li>Basic mechanical awareness for identifying and reporting vehicle issues.</li></ul>

Our Culture

We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift.
Benefits
<ul><li>
Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.</li><li>
Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.</li><li>
Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.</li><li>
Paid Time Off (PTO): PTO accrues based on your hours worked.
<ul><li>0-12 Months Tenure: 0.033 hours per hour worked (up to 70 hours PTO annually).</li><li>
13+ Months Tenure: 0.03846 hours per hour worked (up to 80 hours PTO annually).</li></ul>
</li><li>CO Sick Pay: 0.023 hours per hour worked (up to 48 hours PTO annually).</li><li>
401(k): Company match up to 4% after a 6-month waiting period.</li><li>
Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.</li></ul>

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.<ul><li>
Maintain a valid driver&rsquo;s license and meet company/insurer insurability criteria, annual MVR review.
</li></ul><ul><li>Must be 23+ years of age and have at least 2 consecutive years licensed.</li></ul>
<ul><li>Lift and carry up to 50 lbs. solo and negotiate three steps while carrying.</li></ul>
<ul><li>Comply with FINE&rsquo;s substance-free policy.</li></ul>
<ul><li>Perform essential functions with or without reasonable accommodation.</li></ul>

Physical &amp; Environmental Demands
<ul><li>
Extended standing and walking; frequent vehicle entry and exit.</li></ul>
<ul><li>Repetitive use of hand and foot controls.</li></ul>
<ul><li>Frequent lifting and carrying of luggage up to 50 lbs.</li></ul>
<ul><li>Repeated climbing and descending of shuttle steps while lifting luggage.</li></ul>
<ul><li>Loading and unloading luggage to and from shuttle luggage racks.</li></ul>
<ul><li>Exposure to indoor and outdoor elements, including heat, cold, precipitation, traffic, and noise.</li></ul>
<ul><li>Use of personal protective equipment (PPE) as required.</li></ul></div>

Shuttle Driver (Hobby)

<div></div><div><div>FLSA: Non-exempt 
Reports to: Shift Supervisor / Facility Manager 
Status: Safety-Sensitive (all facility roles)</div> 


FINE Airport Parking was built on the FINE Experience&mdash;safe, seamless, and first-class service from arrival to return. As a Customer Experience Representative, you are the face of that experience, creating welcoming, efficient, and memorable interactions for every guest. You help guests navigate the lobby, lot, and curb, assist with luggage, and support smooth shuttle operations, ensuring every journey through the facility is seamless and enjoyable.

Essential Functions
<ul><li>
 Greet and welcome guests, provide wayfinding, clear communication, and service recovery across the lobby, lot, and curb.</li><li>
 Check in guests with or without reservations; verify information and explain ticketing and scan-out processes.</li><li>
 Verbally communicate clearly with guests and teammates in person and over radio to provide directions, explain tickets and scan-out steps, answer questions, and coordinate shuttle timing while following professional radio standards, with or without reasonable accommodation. The primary operating language on shift is English.</li><li>
 Answer common questions and provide facility and service information.</li><li>
 Coordinate shuttle ETAs and curb flow over radio using professional radio standards, codes, and timely updates to Dispatch.</li><li>
 Safely load and unload luggage; maintain clean, organized, and fully stocked lobby and curb areas.</li><li>
 Provide operational support as needed, including basic valet assistance during high-volume periods.</li><li>
 At locations with a Detail Shop, identify guest needs, introduce service options, and refer or close services according to SOP.</li><li>
 Operate company or guest vehicles safely as assigned; follow traffic plans and maintain ticket and key accuracy.</li></ul>
<ul><li>Perform other job-related duties of similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business need.</li></ul>

Minimum Qualifications
<ul><li>
 Strong customer service skills with professional verbal communication.</li><li>
 De-escalation skills.</li><li>
 Professional radio etiquette.</li><li>
 Basic systems and POS proficiency.</li><li>
 Sales aptitude for brief service conversations and scripted interactions.</li><li>
 Reliable attendance and punctuality.</li></ul>

Preferred Qualifications
<ul><li>
 Experience in hospitality, parking, or retail service.</li><li>
 Experience with referral-based or upsell sales programs.</li></ul>

Our Culture

We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift.

Benefits
<ul><li>
Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.</li><li>
Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.</li><li>
Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.</li><li>
Paid Time Off (PTO): PTO accrues based on your hours worked.
<ul><li>0-12 Months Tenure: 0.033 hours per hour worked (up to 70 hours PTO annually).</li><li>
13+ Months Tenure: 0.03846 hours per hour worked (up to 80 hours PTO annually).</li></ul>
</li><li>CO Sick Pay: 0.023 hours per hour worked (up to 48 hours PTO annually).</li><li>
401(k): Company match up to 4% after a 6-month waiting period.</li><li>
Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.</li></ul>
Safety-Sensitive Requirements (applies to all facility roles)
<ul><li>
 Maintain a valid driver&rsquo;s license and meet company/insurer insurability criteria, annual MVR review.</li><li>
 Lift and carry up to 50 lbs. solo and negotiate three steps while carrying.</li><li>
 Comply with FINE&rsquo;s substance-free policy.</li><li>
 Perform essential functions with or without reasonable accommodation.</li></ul>
<ul><li>Any driving requires 2 consecutive years licensed. Shuttle duty (if assigned) requires age 23+ per insurer.</li></ul>

Physical &amp; Environmental Demands
<ul><li>
 Extended standing, walking, bending, and reaching throughout the shift.</li><li>
 Use of equipment and carts as needed to support operations.</li><li>
 Indoor and outdoor exposure to heat, cold, precipitation, noise, and active traffic.</li><li>
 Use of personal protective equipment (PPE) as required.</li></ul></div>

Customer Experience Representative (IAH)

Nextech

<div>
 
 Be the Heart of the Operation - Join Nextech as a Dispatcher!
 
 
 
 Are you ready to be part of a team that keeps the wheels turning and the service flowing? At
 
 Nextech
 
 , we&rsquo;re not just building a company &mdash; we&rsquo;re building a movement. For more than 30 years, we&rsquo;ve led the way in HVAC/R services across the country, driven by our values of
 
 Quality, Integrity, and Value
 
 . With
 
 2,000+ team members
 
 and growing, we&rsquo;re proud to be
 
 America&rsquo;s largest HVAC/R service provider
 
 &mdash; and we&rsquo;re just getting started.
 
 
 Behind every great technician is a rock-solid support system &mdash; and that&rsquo;s where
 
 you
 
 come in. As a
 
 Dispatcher
 
 , you&rsquo;ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.
 
 
 
 If you&rsquo;re organized, proactive, and thrive in a fast-paced environment &mdash; this is your opportunity to shine.
 
 
 
 As a Dispatcher at Nextech, you&rsquo;ll be the linchpin of field service operations. You&rsquo;ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.
 
 
 Your responsibilities will include
 
 
 <ul>
 <li>
 Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
 </li>
 <li>
 Communicating service updates, customer needs, and schedule changes to technicians and management
 </li>
 <li>
 Tracking service history, updates, and customer communications in the database
 </li>
 <li>
 Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
 </li>
 <li>
 Verifying technician check-ins/outs and confirming IVR compliance
 </li>
 <li>
 Ensuring technicians have the correct parts and POs to complete jobs successfully
 </li>
 <li>
 Providing world-class support to internal teams and customers &mdash; always with professionalism and urgency
 </li>
 <li>
 Collaborating with Regional Service Managers to clear and schedule new calls
 </li>
 <li>
 Managing data entry, purchasing, and internal support for your assigned region
 
 
 
 </li>
 </ul>
 This is a role that requires precision, adaptability, and a strong commitment to excellence.
 
 
 We believe when you take care of your people, they take care of everything else. Here&rsquo;s what sets us apart
 
 
 
 Professional Growth
 
 Paid training, certification support, and education reimbursement
 
 
 
 Outstanding Benefits
 
 
 
 <ul>
 <li>
 Multiple health plans, including a FREE employee-only option
 </li>
 <li>
 Dental and vision coverage starting after just 30 days
 </li>
 <li>
 FREE life insurance equal to your annual salary
 </li>
 <li>
 401(k) with 50% company match on the first 6%
 </li>
 <li>
 Optional supplemental coverage for life, disability, accidents, and critical illness
 
 
 
 </li>
 </ul>
 
 Generous Time Off
 
 
 
 <ul>
 <li>
 Seven paid holidays plus Paid Time Off
 </li>
 <li>
 Exclusive discounts on travel, auto, dining, and more
 
 
 
 </li>
 </ul>
 USD $20.00/Hr.
 
 
 USD $25.00/Hr.
 
 
 We&rsquo;re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.
 
 
 <ul>
 <li>
 Previous dispatch experience (service industry preferred)
 </li>
 <li>
 High-level computer skills, especially in Excel
 </li>
 <li>
 Excellent organizational and time-management skills
 </li>
 <li>
 Strong sense of urgency and ability to prioritize tasks effectively
 </li>
 <li>
 Top-notch communication skills &mdash; written and verbal
 </li>
 <li>
 Team-first attitude with a solution-focused mindset
 </li>
 <li>
 Ability to thrive in a fast-paced, deadline-driven environment
 </li>
 <li>
 Detail-oriented with a sharp focus on accuracy and follow-through
 
 
 
 </li>
 </ul>
 This role is office-based and requires the ability to
 
 
 <ul>
 <li>
 Continuously able to work in office environment
 </li>
 <li>
 Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
 </li>
 <li>
 Continuously able to sit at a computer for up to 8 hours
 </li>
 <li>
 Able to alternate between sitting and standing, as needed throughout the day
 </li>
 <li>
 Continuously requires vision, hearing, twisting, and talking
 </li>
 <li>
 Occasionally able to lift up to 15 lbs
 </li>
 <li>
 Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
 </li>
 <li>
 Rarely requires climbing
 </li>
 </ul>
</div>

Dispatcher

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