airport customer experience manager (administrative officer)

associate director of student success services

client accounting services (cas) department head / senior manager

registered behavior technician: emerging leaders program (ne)

service advisor

airport customer experience manager (administrative officer) Jobs in Kansas City

associate director of student success services Jobs in Kansas City

client accounting services (cas) department head / senior manager Jobs in Kansas City

dispatcher

dispatcher service scheduler customer service

A-1 Sewer & Septic Service, Inc.

Job Title: Dispatcher / Customer Service Coordinator (Scheduling &amp; Office Support) Job Type: Full-Time Schedule: Tuesday&ndash;Saturday | 10:00 AM &ndash; 6:30 PM Location: 1891 Merriam Dr, Kansas City, KS 66106 ( right off I-35 &amp; Lamar)Job SummaryWe are looking for a reliable and organized Dispatcher / Customer Service Coordinator to join our team. This role is responsible for managing incoming calls, scheduling service appointments, supporting office operations, and providing excellent customer service.Tired of working for a private equity company and feeling like just a number? Join a locally owned and operated company serving our community since 1968, where your work matters and your contributions are valued.Who Thrives in This RoleThis position is ideal for someone who:<ul><li>Enjoys problem-solving and staying organized</li><li>Is comfortable handling multiple calls and tasks at once</li><li>Takes initiative instead of waiting to be told what to do</li><li>Likes helping customers and supporting a team</li><li>Works well in a fast-paced service environment</li></ul>Key Responsibilities<ul><li>Answer and manage incoming multi-line phone calls</li><li>Schedule service appointments and dispatch technicians efficiently</li><li>Follow up with customers regarding service questions and scheduling</li><li>Maintain accurate records of work performed and service charges in company software</li><li>Communicate clearly with customers and team members via phone, chat, and in person</li><li>Assist with general office administration and scheduling coordination</li><li>Take the initiative to identify issues and resolve customer concerns</li><li>Use strong organizational skills to track tasks, notes, and follow-ups</li><li>Perform additional duties as assigned by management</li></ul>Qualifications<ul><li>2+ years of customer service experience (plumbing/ HVAC or trade/service industry preferred)</li><li>Experience with scheduling, dispatching, or administrative office work</li><li>Strong computer skills (email, scheduling software)</li><li>Ability to multitask in a fast-paced office environment</li><li>Strong problem-solving ability and initiative</li><li>Excellent communication and interpersonal skills</li><li>Strong organization and follow-up habits (note-taking is essential)</li><li>Ability to work independently and manage your time effectively</li><li>Ability to pass a background check</li></ul>Benefits<ul><li>Weekly pay</li><li>10 days Paid Time Off</li><li>6 paid holidays</li><li>100% company-paid base employee health plan</li><li>Dental, vision, and supplemental insurance options</li><li>Retirement plan with 3% company match</li><li>Flexible Spending Accounts (Health &amp; Dependent Care)</li><li>Supportive and team-oriented work environment</li></ul>Those who enjoy office drama need not apply.Job Type: Full-timePay: $19.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Shift:<ul><li>Day shift</li><li>Evening shift</li></ul>Application Question(s):<ul><li>I understand the shift is Tuesday-Saturday, 10a-6:30p</li></ul>Experience:<ul><li>Dispatching Service Techs: 2 years (Required)</li></ul>Work Location: In person

Dispatcher / Service Scheduler (Customer Service)

Jewish Family Services

<div>Description:

Title: Handy Staff
Department: Older Adults
Reports to: Aging Operations Scheduler
Status: Full-time (40 hrs/week, Mon-Fri)
Classification: non-Exempt
Hours: M-F, 40 hours/week, occasional evenings and weekends
Location: Multiple locations
Salary Range: $50,000-$53,000 annually
Organization: Jewish Family Services (www.jfskc.org) Since 1901, Jewish Family Services (JFS), has supported and strengthened lives throughout Greater Kansas City. We provide essential human services for people of all faiths, ages, cultures, and identities who are facing challenges in everyday life or times of crisis. Our highly skilled and compassionate staff are dedicated to furthering the well-being, stability, and dignity of the community members we serve. As a 501 (c) (3) public charity, JFS offers a breadth of connected services including Social Work, Older Adult Services, Food Pantry, Mental Health and Education, and Jewish life. JFS was founded on the Jewish value of tikkun olam, repairing the world, one person, one family at a time.
Position Summary: 
The Handy Staff plays a central role in advancing Help@Home&rsquo;s mission to ensure older adults can remain independent, safe, and comfortable in their own homes for as long as they choose. This position provides high-quality minor home repairs, accessibility modifications, and safety assessments while applying aging-in-place principles, universal design, and a client-centered approach. The Handy Staff is expected to hold, or be willing to obtain, the Certified Aging-in-Place Specialist (CAPS) designation to ensure all services reflect best practices in home safety and accessibility for older adults.
The Handy Staff supports the Aging Operations Manager in maintaining partner contracts through assessments, documentation, and relationship management. Working in close collaboration with call center staff and the social work team, the Handy Staff ensures that repairs and home maintenance projects are well coordinated, scheduled efficiently, and aligned with each client&rsquo;s care plan.
Handy Staff provide services directly in clients&rsquo; homes as scheduled by call center staff, delivering repairs and modifications with professionalism, dignity, and respect. JFS will supply all tools necessary and provide mileage reimbursement for job related travel. Through skilled work, compassionate interaction, and CAPS informed safety practices, the Handy Staff strengthens Help@Home&rsquo;s mission to support healthy aging and peace of mind for older adults in the community.
Requirements:

Essential Duties: 
<ul><li>
Complete a wide range of basic home maintenance tasks for older adults, including repairing doors, steps, flooring, lighting, general plumbing, drywall, and other light carpentry needs to support safe and comfortable living environments.</li><li>
Install essential safety features such as grab bars, handrails, nonslip solutions, improved lighting, and other fall prevention measures that enable clients to age in place with confidence.</li><li>
Evaluate client homes to identify potential hazards, recommend appropriate repairs or modifications, and prioritize work that enhances safety, accessibility, and overall wellbeing.</li><li>
Engage with older adults in a respectful, patient, and clear manner, explaining repair needs, outlining work plans, and ensuring clients feel informed and comfortable throughout the process.</li><li>
Complete job reports including work, materials used, time spent, safety concerns, and follow-up needs in accordance with organizational procedures and reporting requirements.</li><li>
Collaborate with volunteers, contractors, and community partners when additional expertise or support is needed to complete repairs or modifications.</li><li>
Adhere to all safety protocols, use tools and materials responsibly, and ensure all work meets JFS quality expectations and regulatory guidelines.</li><li>
Serve as an ambassador of the JFS mission, demonstrating professionalism, empathy, and integrity in interactions with clients, families, colleagues, and community stakeholders.</li><li>
Coordinate regularly with the JFS Older Adult Care Management Team and participate in interdisciplinary meetings as needed to ensure holistic support for clients&rsquo; safety and wellbeing.</li><li>
Document and relay observations related to client safety, functional changes, or environmental concerns that may require follow-up from the care team.
</li><li>Serve as backup support for scheduling home assessments, repair visits, and follow-up appointments when primary staff are unavailable.</li><li>
Assist with outreach, education, and community workshops related to home safety, fall prevention, and aging in place.</li><li>
Assist with JFS facility projects as needed such as minor paint touch ups, hanging items on walls, installing small shelves or equipment, and other jobs that are not handled by the property management team.</li><li>
Other duties as assigned.</li></ul>
Essential Education, Knowledge, and Experience:<ul><li>
Background in construction or trade is desired but not required. Proficiency in basic repairs is required, such as:
</li><li>Electrical repairs and maintenance like lightbulbs, wiring, circuit breakers, fuses
</li><li>Carpentry &amp; General Construction: woodwork, sanding, painting, etc.</li><li>
General Plumbing: clogged toilets, faucets, fix leaks, etc.
</li><li>Facility Repairs: doors, doorknobs, locks, replacing windowpanes
</li><li>Empathy: must have and maintain a high level of care and concern for the experiences and circumstances of our clients.
</li><li>Customer Service: demonstrated desire to serve clients by focusing effort on meeting their needs, understanding their concerns, and seeking to build trust.
</li><li>Communication skills: high level of function during interpersonal communications, with clients, staff and community partners alike. Demonstrated ability to effectively communicate messages and listen to others' responses to convey information.
 </li><li>Ethical Decision Making: possess an appropriate level of ability to evaluate information and select an effective and ethical course of action.
</li><li>Solutions-Oriented: a drive and ability to proactively take steps to make repairs in collaboration with the client.
 </li><li>Follow-through: Demonstrate a high level of ability to complete tasks in the available time for the job or to schedule for more time as needed with Call Center Staff and the Client.
</li><li>Bilingual preferred.</li><li>
Commitment to diversity, equity, and inclusion.</li></ul>
Environment/Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:<ul><li>
Frequently required to sit, stand, talk, and hear,</li><li>
Able to work in a communal work environment,</li><li>
Ability to effectively use office equipment, such as video conferencing, digital phone system, Windows/Office, printer, copier, and fax machine.</li><li>
Proficiency in Microsoft tools, web-based reporting platforms and ability to learn new technologies as needed.</li></ul>
Key Competencies:<ul><li>
Cultural Humility: Engage in the regular practice of self-reflection on how one&rsquo;s own background and the background of others impact workplace experiences.</li><li>
Organizational Leader: Must have an innovative mindset and create and maintain a strong reputation as a strategic doer, demonstrating agility and collaboration throughout the organization.</li><li>
Emotional Intelligence: Empathy and strong interpersonal skills are essential. Must be compassionate, self-aware, and able to skillfully manage their emotions and those of others.</li><li>
Adaptability: Must have a strong sense of urgency and ability to work efficiently under sometimes rapidly changing circumstances.</li><li>
Integrity: Must utilize effective judgement and problem-solving skills while maintaining the highest ethical and professional standards.</li></ul>
Guiding Principles:
JFS is guided by five principles that inform how we engage with each other and the community we serve. The right candidate will be in alignment with these principles:
1. B&rsquo;Yachad - Stronger Together: We are stronger as an agency and a community when we think, work, and serve together.
2. Being Human Centered: We put the human experience and perspective at the center of our thinking, programming, services and interactions.
3. Collaboration: We actively seek partnering opportunities within JFS and throughout our community.
4. Innovation &amp; Entrepreneurship: We respond and continually adapt to ongoing needs and changes in the Greater Kansas City area.
5. Open Communication: We communicate openly, honestly and in a solution-oriented manner.
EEO: Jewish Family Services is an equal opportunity employer, committed to diversity and inclusion. Employment decisions are based on qualifications, merit, and organizational need. All applicants will be considered for employment with dignity and respect, free of all discrimination, including that which is based on race, color, religion, gender, language, national origin, ancestry, age, disability, marital status, sexual orientation, and gender identity or expression.</div>

Handy Staff

Insurance Office of America

<div>Description
Job Description:
Title: Account Manager - Commercial Lines
Work Mode: Fully remote for EST/CST based candidates | Location/Supporting: Cherry Hill, NJ| Book Focus: Real Estate, Habitational, Property, Hotels 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. 
 
Key Responsibilities:<ul><li>
Technical Competence: Maintain technical competence and industry expertise.</li><li>
Team Leadership: Direct daily activities of the account management team.</li><li>
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.</li><li>
Policy Management: Manage policy expirations and renewals.</li><li>
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.</li><li>
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.</li><li>
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</li><li>
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.</li><li>
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.</li><li>
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.</li><li>
Policy Compliance: Stay updated on company policies and procedures.</li><li>
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.</li><li>
Champion IOA Values: Demonstrate integrity and leadership.</li></ul> 
 
Ideal Candidate Qualifications:<ul><li>
3+ years of account management experience, or 5+ years in the insurance industry</li><li>
Thorough knowledge of insurance brokerage and client needs</li><li>
Required active licensing; professional designation (CIC or equivalent) preferred</li><li>
Strong analytical, problem-solving, and decision-making skills</li><li>
Exceptional customer service, communication, multitasking, and organizational skills</li><li>
Proficiency in MS Office (Outlook, Word, Excel)</li><li>
High School Diploma (or equivalent)</li></ul> 
 
What We Offer:<ul><li>
Competitive salaries and bonus potential</li><li>
Company-paid health insurance</li><li>
Paid holidays, vacations, and sick time</li><li>
401K with employer match</li><li>
Professional growth and career progression opportunities</li><li>
Respectful culture and work/family life balance</li><li>
Community service commitment</li><li>
Supportive teammates and a rewarding work environment</li></ul> 
 
What to Expect (Application Process):<ul><li>
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is $70,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2><div>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.<div></div> 
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or area.<div></div><h3 class="jobSectionHeader"> 
Job overview and responsibilities</h3><ul><li> 
Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts. Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence. Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality). Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals. Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.
</li><li>Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability. Develop and implement standard work processes; ensure effective shift turnover and operational alignment.
</li><li>Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
</li><li>Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.
</li><li>Partner with Business Partners to support shared goals and ensure consistent service delivery.
</li><li>Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up). 
</li></ul></div><h2 class="jobSectionHeader">Qualifications</h2><div>
What&rsquo;s needed to succeed (Minimum Qualifications):<ul><li>
High school diploma or equivalent</li><li>
2+ years&rsquo; experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program</li><li>
Experience leading teams and delivering customer service</li><li>
Strong written, verbal, and interpersonal communication skills</li><li>
Proven ability in conflict resolution, decision-making, and team leadership</li><li>
Proficient in IT systems and job-relevant software</li><li>
Demonstrated strengths in business acumen, continuous improvement, and customer focus</li><li>
Strong sense of accountability, teamwork, motivation, and safety orientation</li></ul>
What will help you propel from the pack (Preferred Qualifications):<ul><li>
Bachelor's degree or related experience</li><li>
Union experience</li></ul> 
<ul><li>
Bachelor's degree and/or 5+ years equivalent work experience</li></ul></div> 
The base pay range for this role is $80,235.90 to $98,066.10. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. 
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Supervisor - Airport Operations

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li><li>
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li></ul>
Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>
Operations<ul><li>
Provides customers with courteous, friendly, fast, and efficient service.</li><li>
Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li><li>
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul>
Training &amp; Personal Development<ul><li>
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li><li>
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li></ul> 

Basic Qualifications 
<ul><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul> 

Preferred Qualifications 
<ul><li>
Prefer six months of experience in a retail environment.</li><li>
Prefer to have prior work experience with Walgreens.</li><li>
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li><li>
Prefer good computer skills.</li><li>
Prefer the knowledge of store inventory control.</li><li>
Prefer PTCB certification.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records. 
 
An Equal Opportunity Employer, including disability/veterans. 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
Salary Range: $16.92 - $19 / Hourly</div>

Pharmacy Customer Service Associate

Children's Mercy Hospitals & Clinics

<div>Thanks for your interest in Children's Mercy!:
<div>
Do you envision finding a meaningful role with an inclusive and compassionate team? At Children&rsquo;s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News &amp; World Report as a top pediatric hospital, for eleven consecutive years.</div><div></div><div> 
Children&rsquo;s Mercy is in the heart of Kansas City &ndash; a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children&rsquo;s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.</div>
Overview:
<div>
Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system monitoring and Tier 1 level troubleshooting of IT issues through Incidents, Requests, and support phone calls and/or chats. Associate Analyst follows established processes and procedures in the form of training plans, knowledge base articles and organizational documentation. Provides Customer Service to CM staff on IT related issues and communicates in an accurate and effective manner to relay information to end users, team members, and internal support teams. #LI-DNI</div><div></div><div> 
At Children&rsquo;s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.</div><div></div><div> 
Additionally, it&rsquo;s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children&rsquo;s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.</div>
Responsibilities:
<ul><li>Serves as the first point of contact for internal users seeking technical assistance and provides troubleshooting support on a wide variety of systems, applications, and devices. Provides monitoring of CM systems, network, servers, interfaces, data centers and acts on issues.</li><li>
Completes assigned training to stay up to date and in the know on existing, new, upcoming, and changing technologies to enhance technical skills for support of internal users and IT teams.</li></ul>
Qualifications:
<ul><li>Associate's Degree in technical focus preferred and No Experience necessary/On-the-Job Training; 1 year experience in customer service strongly preferred. or</li><li>
HS diploma or equivalent and 1-2 years experience in Service Desk, Help Desk, Call Center, Customer Service, Customer Support, Technical Support, NOC, or customer service. or</li><li>
Helpdesk International Customer Service Representative certification (HDI-CSR) Preferred</li></ul>
Benefits at Children's Mercy:

The benefits plans at Children&rsquo;s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
Learn more about Children&rsquo;s Mercy benefits. Starting Pay:
<div>
Our pay ranges are market competitive. The pay range for this job begins at $20.69/hr, but your offer will be determined based on your education and experience.</div> 
<div></div>
Remote Work/Work from Home:

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children&rsquo;s Mercy locations and may not work from home.
EEO Employer/Disabled/Vet:
<div>
Children&rsquo;s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children&rsquo;s Mercy is smoke and tobacco free.</div><div></div><div> 
CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it&rsquo;s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.</div><div></div><div> 
If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.</div></div><div></div>

Service Operations Associate Analyst

Explore 123+ Dispatcher service scheduler customer service in Kansas City this March. Find roles across top companies and apply now to boost your career.

123 dispatcher service scheduler customer service jobs In Kansas City

Dispatcher / Service Scheduler (Customer Service)

Handy Staff

Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)

Supervisor - Airport Operations

Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)

Pharmacy Customer Service Associate

Service Operations Associate Analyst