controller

customer service dispatcher Jobs in Los Angeles United States

customer service dispatcher

director, transportation operations (bus) Jobs in Los Angeles United States

dispatcher Jobs in Los Angeles United States

dispatcher

dispatcher, transportation Jobs in Los Angeles United States

dispatcher, transportation

dispatcher transportation

Gategroup

<div><div>We&rsquo;re looking for motivated, engaged people to help make everyone&rsquo;s journeys better.</div>
Position is responsible for coordinating inbound/outbound flight schedule and routing to drivers.<div></div><div><i>
Hourly Hiring Range:</i></div><ul><li><div><i>
$ 23.00 - $ 25.00</i></div></li></ul><div></div><div><i>
Benefits</i></div><ul><li><div><i>
Paid time off</i></div></li><li><div><i>
401k, with company match</i></div></li><li><div><i>
Company sponsored life insurance</i></div></li><li><div><i>
Medical, dental, vision plans</i></div></li><li><div><i>
Voluntary short-term/long-term disability insurance</i></div></li><li><div><i>
Voluntary life, accident, and hospital plans</i></div></li><li><div><i>
Employee Assistance Program</i></div></li><li><div><i>
Commuter benefits</i></div></li><li><div><i>
Employee Discounts</i></div></li></ul><div></div><div>
Main Duties and Responsibilities:</div><ul><li><div>
Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule.</div></li><li><div>
Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading.</div></li><li><div>
Provides accurate and timely information to transportation supervisors / leads</div></li><li><div>
Coordinates with Meal Planners regarding irregularities and changes.</div></li></ul><div></div><div>
Qualifications</div><div>
Education:</div><ul><li><div>
High School Diploma is required</div></li></ul><div></div><div>
Work Experience:</div><ul><li><div>
Some Office Experience</div></li></ul><div></div><div>
Technical Skills: (Certification, Licenses and Registration)</div><ul><li><div>
Must be able to read, write, and speak English</div></li><li><div>
Must be detailed oriented and organized</div></li><li><div>
Must have very good basic math skills</div></li><li><div>
Some computer knowledge required</div></li><li><div>
Ability to make sound operational decisions in challenging situations</div></li><li><div>
Working knowledge of Unimatic/FIDS to gather information needed</div></li><li><div>
Highly motivated</div></li><li><div>
Good work attendance and work performance</div></li></ul><div></div><div>
Language / Communication Skills:</div><ul><li><div>
Proven ability to communicate in challenging / stressful situations</div></li><li><div>
Ability to deal with the public and internal staff</div></li><li><div>
Must be able to read, write, and speak English</div></li></ul><div></div><div>
Job Dimensions</div><div>
Geographic Responsibility: Unit</div><div></div><div>
Type of Employment: Full-time / Part-time</div><div></div><div>
Travel %: None</div><div></div><div>
Exemption Classification: Non-Exempt</div><div></div><div>
Internal Relationships: Unit employees</div><div></div><div>
External Relationships: Public, customers, vendors</div><div></div><div>
Work Environment / Requirements of the Job: Normal Office Environment</div><div></div><div>
Budget / Revenue Responsibility: (Local Currency)</div><div></div><div>
Organization Structure</div><div>
Direct Line Manager (Title): Varies by unit: &ldquo;GM&rdquo;, &ldquo;Mgr, Ops&rdquo;, or &ldquo;Dir, Ops&rdquo;</div><div></div><div>
Dotted Line Manager (Title, if applicable): n/a</div><div></div><div>
Number of Direct Reports:<i> n/a</i></div><div></div><div>
Number of Dotted Line Reports:</div><div></div><div>
Estimated Total Size of Team:<i> 2</i></div><div></div><div>
gategroup Competencies Required to be Successful in the Job:</div><ul><li><div>
Thinking &ndash; Information Search and analysis &amp; problem resolution skills</div></li><li><div>
Engaging &ndash; Understanding others, Team Leadership and Developing People</div></li><li><div>
Inspiring &ndash; Influencing and building relationships, Motivating and Inspiring, Communicating effectively</div></li><li><div>
Achieving &ndash; Delivering business results under pressure, Championing Performance Improvement and Customer Focus</div></li></ul><div></div><div>
Demonstrated Values to be Successful in the Position</div><div>
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:</div><ul><li><div>
We treat each other with respect and we act with <i>integrity</i></div></li><li><div>
We communicate and keep each other informed</div></li><li><div>
We put our heads together to problem solve and deliver <i>excellence</i> as a team</div></li><li><div>
We have <i>passion </i>for our work and we pay attention to the little details</div></li><li><div>
We foster an environment of <i>accountability</i>, take responsibility for our actions and learn from our mistakes</div></li><li><div>
We do what we say we will do, when we say we are going to do it</div></li><li><div>
We care about our coworkers, always taking an opportunity to make someone&rsquo;s day better</div></li></ul><div></div><div><i>
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</i></div><div></div><div><i>
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.</i></div><div></div><div><i>
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: </i><div><i>http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</i></div></div><div></div><div>
We anticipate that this job will close on:</div>
03/13/2026<div></div><div><br>
If you want to be part of a team that helps make travel and culinary memories, join us!</div></div>

Dispatcher, Transportation

MV Transportation

<div>Overview:
<div>
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.</div>
Responsibilities:
<div>
MV Transportation is seeking a<b> Dispatcher</b><b> </b>who works to direct the day-to-day route operations and report to the Operations Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Operations Manager as appropriate.</div><div></div><div><b><br>
Job Responsibilities</b><b>:</b></div><ul><li>
Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.</li><li>
Monitors radio, telephones and on-road provision of service for quality.</li><li>
Responsible for influencing positive employee morale and quality customer service.</li><li>
Monitors and completes driver sign-in and sign-out daily.</li><li>
May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.</li><li>
Monitors daily system performance.</li><li>
Participates in analysis and review of operating performance.</li><li>
Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.</li><li>
All other duties, as assigned.</li></ul>
Qualifications:
<div><b>
Talent</b><b> Requirements</b><b>:</b></div><ul><li>
One (1) year previous Dispatcher experience preferred.</li><li>
Two (2) years of Customer Service experience is preferred.</li><li>
High School diploma or equivalent.</li><li>
Experience with Ride Co and Trapeze software.</li><li>
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.</li><li>
Demonstrate a high customer service commitment.</li><li>
Able to demonstrate professional phone manner.</li><li>
Knowledge of the service area is a plus.</li></ul><div><i>
Starting pay rate: $24.98/hour</i></div><div></div><div><i><br>
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.</i></div><div></div><div><i><br>
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.</i></div></div>

Dispatcher

JWCH Institute

<div><p><b>Position Purpose:</b></p><p>
The Transportation Driver driver is located at Women and Children&rsquo;s Program in South Los Angeles. The driver is responsible to transport mothers and children safely to appointments and other transports. The Transportation Driver will also<b> </b>uphold the JWCH mission to improve the health status and wellbeing of under-served segments of the population of Los Angeles County through the direct provision or coordination of health care, health education, services, and research.
</p><p><b>Principal Responsibilities:</b></p><ul><li>
Transports women and children residing at a residential treatment program in South Los Angeles to after hour and weekend appointments in a safe and professional manner.</li><li>
Transports residents to 12 Step Meetings, spiritual &amp; religious services, and therapeutic outings</li><li>
Capable of making independent decisions for transport</li><li>
Able to use navigation system, and make independent decision about transportation directions</li><li>
Creates a create weekly and daily transportation schedule with Program Administrator that is understandable to staff and clients</li><li>
Communicates daily with staff about status of transportation schedule</li><li>
Upholds client rules while being transported (i.e. no food in car, do not deviate)</li><li>
Participate in weekly case conference with the Treatment Team, as needed</li><li>
Keeps the vehicle clean, regular maintenance, and gas tank filled</li><li>
Follow all COVID 19 and other health and safety protocols</li><li>
Keeps a Transportation Log Book that tracks trips destination, departure and return</li><li>
Assists clients with establishing bus routes via Google Maps</li><li>
Coordinate Uber Health transports</li><li>
Pick up program items from Corporate Office or other location as indicated</li><li>
Distribute program marketing cards in the community during drop offs</li><li>
Assist with program needs at the facility when not transporting</li><li>
Other duties as assigned</li></ul><p><b>
Requirements:</b></p><ul><li>
High School Diploma or GED</li><li>
Valid California Class B Driver&rsquo;s license</li><li>
Minimum 2 years professional driving experience.</li><li>
5 years DMV printout of no driving violations.</li><li>
Must pass mandatory and random drug and alcohol screenings.</li><li>
Culturally competent and able to work with a diverse population.</li><li>
Knowledgeable of bookkeeping for token distribution, mileage log and gas receipts.</li><li>
Knowledge of vehicle safety and maintenance.</li><li>
Knowledge of transportation equipment for physically disabled.</li><li><b>All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.</b></li></ul><p><b>
Employee Benefits:</b></p><p>
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you&rsquo;ll enjoy competitive pay and a robust benefits package that includes:</p><ul><li>
Medical, Dental, Vision</li><li>
Monthly employer-sponsored allowance for assistance with health premiums.</li><li>
Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.</li><li>
Paid time off (vacation, sick leave) and 13 paid holidays.</li><li>
401(k) Safe Harbor Profit Sharing plan.</li><li>
Mileage reimbursement.</li><li>
Short- and long-term disability plans (LTD/STD).</li><li>
Life insurance policy &amp; AD&amp;D, and more!</li></ul><p>
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.</p><p><b>
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.</b></p></div>

Transportation Driver- Mini House

Los Angeles Jewish Health

<div><p><b><i>We truly value our employees and are committed to their success! We offer long-term employment opportunities with job stability, as well as support and encouragement for career growth and advancement. Our comprehensive benefits package includes Health, Dental, and Vision insurance, Paid Time Off, 9 Paid Holidays, a 403(b) Retirement Plan with company matching, and company-paid Life Insurance. Join our team and experience a workplace culture that fosters teamwork, growth, and support!</i></b></p><p>
The Brandman Centers for Senior Care (BCSC), a Program of All-inclusive Care for the Elderly (PACE), provides high-quality, comprehensive healthcare services. We are a program of Los Angeles Jewish Health, renowned for providing quality care to vulnerable seniors.</p><p>
The responsibilities of the Medical Assistant include, but are not limited to:</p><p><b>
Responsibilities:</b></p><ul><li>
Schedule required procedures based on provider orders, confirming with MD/IDT for approval.</li><li>
Coordinate appointments and transportation, including assessing PCA travel aide and driver availability.</li><li>
Ensure all necessary authorizations for appointments, hospitalizations, and transportation are completed.</li><li>
Notify participants, families, and facilities of appointments and provide appointment cards.</li><li>
Document all appointment notifications in the EMR.</li><li>
Inform clinic staff and participants of surgery instructions and necessary lab work (EKGs, X-rays, etc.).</li><li>
Prepare participant records for provider visits, including relevant documentation and authorization forms.</li><li>
Plan and organize outside trips logically, aligning appointments to optimize transportation and participant needs.</li><li>
Respond to inquiries and adjust appointments as necessary, ensuring timely rescheduling and communication.</li><li>
Assist with medical procedures (EKGs, blood draws, injections, vital signs) as needed.</li><li>
Assist physicians with participant preparations and manage physician agendas.</li><li>
Ensure examination rooms are clean, organized, and stocked with necessary supplies.</li><li>
Maintain professionalism in communication and attire, ensuring clear interaction with participants, physicians, and coworkers.</li><li>
Ensure compliance with safety policies and report unsafe conditions to ensure a safe environment.</li></ul><p><b>
Experience and Skills:</b></p><ul><li><b>
Degree and Diplomas:</b> Must have a Medical Assistant degree from an accredited school.</li><li><b>
Certificates &amp; Licenses:</b> Verification of completion of CPR (BLS) and first aid training. TB screening and successful completion of a health examination by a healthcare provider required for employment.</li><li><b>
Experience</b>: At least one year of experience working with the frail or elderly population.</li><li><b>
Skills &amp; Aptitudes: </b>Bilingual in Spanish is a plus. Proficient in reading, writing, speaking, and understanding English. Ability to make independent decisions when necessary. Ability to interact tactfully with staff, participants, visitors, and the general public. Strong teamwork skills and the ability to work harmoniously with others. Ability to minimize waste and misuse of supplies and equipment. Ability to follow written and verbal instructions. Knowledgeable in computer use, data entry, and output. Ability to effectively communicate participants&rsquo; conditions.</li></ul><p><b><i>
Join Los Angeles Jewish Health and make a meaningful impact in the lives of seniors in our community. Become part of our compassionate team, dedicated to providing exceptional care and support. Apply today and start making a difference!</i></b></p></div>

Medical Assistant - PACE West LA

<div><p><b><i>We truly value our employees and are committed to their success! We offer long term employment opportunities with job stability, as well as support and encouragement for career growth and advancement. Our comprehensive benefits package includes Health, Dental, and Vision insurance, Paid Time Off, 9 Paid Holidays, a 403(b) Retirement Plan with company matching, and company-paid Life Insurance. Join our team and experience a workplace culture that fosters teamwork, growth, and support!</i></b></p><p>
The Brandman Centers for Senior Care (BCSC), a Program of All-inclusive Care for the Elderly (PACE), provides high-quality, comprehensive healthcare services. We are a program of Los Angeles Jewish Health, renowned for providing quality care to vulnerable seniors.</p><p>
As the <b>Medical Scheduler,</b> you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.</p><p><b>
Medical Scheduler Functions/Responsibilities:</b></p><ul><li>
Based on received orders for outside trips, make calls to doctors&rsquo; offices, hospitals, etc. to schedule required procedures.</li><li>
Answer phones in the clinic and triage calls as appropriate.</li><li>
Confirm with MD of any procedures requested by specialist for approval.</li><li>
Coordinate with Center Coordinator and Transportation Manger to determine CNA/PCA travel aide and driver availability.</li><li>
Prepare and distribute appointment notices to Center Coordinator and staff at SNF/RCFE. Enter all appointments into the clinic Outlook calendar and file in clinic appointment folder.</li><li>
Receive all notes from consultants and distribute appropriately.</li><li>
Notify participant and/or designated family of appointment and provide appt. card.</li><li>
Notify MA/participants of surgery instructions for upcoming trips.</li><li>
Notify MAs to schedule History &amp; Physicals in preparation for scheduled hospital admissions.</li><li>
Notify RN of any lab work/ X-Ray needed in preparation of appointment.</li><li>
Notify transportation of all appointments, confirm transportation for all appointments and notify participants.</li><li>
Copy participant records for outside trips &ndash; face sheet, appropriate specialist progress notes, H &amp; P, consultations, Medicare card copy, recent labs and progress notes, recent orders, (EKG results, ECCOS, if app), med. sheets, send blank order sheet and progress notes.</li><li>
Ensure that the Request for Consultation form and Physician progress notes are completed and received post appointment. Check for any follow-up appointments to be scheduled and provide MA with a copy of all returned forms.</li><li>
Assure that the maximum number of participants and no more are sent to an outside doctor&rsquo;s office,</li><li>
Shift, rearrange, or cancel appointments as required. Reschedule cancelled appointments as soon as possible and notify participants, designated family members, and appropriate staff.</li><li>
Support home care by scheduling with agencies for participant Home Care needs.</li></ul><p><b>
Education and Experience:</b></p><ul><li><b>
Degree and diplomas</b>: Must possess a High School Diploma, Associate's Degree preferred.</li><li><b>
Experience</b>: At least one year's experience working with the frail elderly. Medical Clinic scheduling experience preferred.</li><li><b>
Skills/Aptitudes</b>: Bilingual Spanish.</li></ul><p><b><i>
Join Los Angeles Jewish Health and make a meaningful impact in the lives of seniors in our community. Become part of our compassionate team, dedicated to providing exceptional care and support. Apply today and start making a difference!</i></b></p></div>

Medical Scheduler - PACE West LA

Los Angeles County Metropolitan Transportation Authority

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>$127,046.40 - $190,528.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Los Angeles, CA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Regular Employee</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2401265</div>
</div></div></div><div><div><div><div><b>Cabinet</b></div>
</div><div><div>OPERATIONS</div>
</div></div><div><div><div><b>Cost Center</b></div>
</div><div><div>3215 - TRANSPORTATION DIVISION 15</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/02/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/16/2026 5:00 PM Pacific</div>
</div></div></div><div><div><div><div><b>FLSA</b></div>
</div><div><div>Exempt</div>
</div></div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>Non-Contract</div></div></div></div></div>
<br><div></div><div><div><div><p><b><i>Metro&rsquo;s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.</i></b></p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<div><p><br>
Directs and manages the daily operation of a bus or rail transportation division, control center, bus/rail instruction, track allocation/start-up, or special events. Develops and accomplishes division's goals, and maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations.<br>
<br>
<b>Recruitment Timelines</b><b>:</b> Exams are projected to be scheduled for the week of <b>March 23, 2026</b>, and interviews are projected to be scheduled for the week of <b>March 30, 2026</b><b>. </b>These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div><br>
<div><p><br>
<b>GENERIC</b></p><ul><li>
Develops goals, objectives, and priorities, and supervises staff at assigned location</li><li>
Directs the assignment of staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures</li><li>
Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and departmental statistics</li><li>
Directs the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness</li><li>
Directs the investigation and resolution of customer complaints</li><li>
Directs the administration of workers' compensation program activities</li><li>
Directs disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers compensation hearings and court cases</li><li>
Prepares written incident reports, correspondence, bulletins, and standard operating procedures</li><li>
Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service</li><li>
Works closely with Bus/Train Operators, Supervisors, and other staff members in support of the goal to provide safe, courteous, and reliable transit service</li><li>
Assists in developing goals and establishing plans and priorities for assigned area</li><li>
Prepares daily reports for executive management review</li><li>
Supervises, trains, mentors, and motivates assigned staff</li><li>
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees</li></ul><b>
DIVISION/CONTROL CENTER/VEHICLE OPERATIONS</b><br>
<ul><li>
Directs the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates</li><li>
Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations</li><li>
Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations</li><li>
Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations</li><li>
Develops and oversees operating plans during emergencies and service disruptions, including maintaining published service levels and headways and ensuring staffing</li></ul><b>
INSTRUCTION</b><ul><li>
Directs and manages the design, development, and delivery of technical training programs for Bus and Rail Transportation to ensure assessments and standards are applied consistently across Operations.</li><li>
Identifies training needs; evaluates efficiency and cost effectiveness of program content and methods of instruction; observes, evaluates, and recommends improvements in teaching techniques; and ensures modifications and/or new equipment are incorporated into instruction.</li><li>
Develops scripts, screens, and flowcharts for use in technology-based-training programs.</li><li>
Prepares and presents timely reports on class performance; instructor and student pass/fail rates; student certification analysis; and evaluates in comparison to previous classes.</li><li>
Plans for long and short term training needs and adjusts curriculum in response to requests for revisions to existing programs.</li></ul><b>
TRACK ALLOCATION/START-UP/EVENT DIRECTOR</b><ul><li>
Directs and manages daily track allocation, special event coordination, and start-up operations for bus and rail; develops a consolidated service and staffing plan for special events and service disruptions.</li><li>
Develops and maintains a consolidated annual plan for major maintenance, construction, and project work to ensure advance notice is provided; monitors execution of maintenance and construction rail service adjustments to ensure compliance with submitted scopes of work, existing maintenance obligations, and contractual completions dates.</li><li>
Maintains an up-to-date special event calendar and track allocation schedule to minimize the overlap of scheduled maintenance and special events; communicates keys dates to impacted departments to ensure adequate bus and rail service levels and staffing during special events and service disruptions.</li><li>
Advises Service Planning leadership of changes to the work schedule to ensure an efficient and feasible use of track time; identifies opportunities to improve communication and processes to ensure understanding of and adherence to the work plan.</li><li>
Manages the development of detailed execution plans and timelines for transition nights (opening/closing/modification of a work zone) and ensures coordination of the Maintenance, and Signal and Traction Power engineering groups, to ensure safe work areas.</li><li>
Monitors weekend and daily coordination calls during major track work events to resolve conflicts/delays as necessary; escalates issues as required to senior management when a work event is behind schedule or otherwise forecasting a late return to service.</li><li>
Manages the development of work zone maps, safety requirements, and Signal and Traction Power isolation requirements, in compliance with Roadway Worker Protection (RWP) manuals, Metro safety rules, and Standard Operating Procedures (SOPs) to create clear and consistent guidelines for track access and the establishment of work zones; supports staff in determining resolutions to conflicting track rights requests.</li></ul><div>
May be required to perform other related job duties</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div><br>
<div><p><br>
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:<br>
<br>
<b>Education</b></p><ul><li>
Bachelor's Degree in Business, Public Administration, Education, or a related field</li></ul><b>
Experience</b><ul><li>
Five years of relevant management-level experience in transportation operations or transportation instruction depending on area of assignment</li></ul><b>
Certifications/Licenses/Special Requirements</b><ul><li>
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions</li><li>
24 hours on-call</li><li>
Night/weekend/holiday work required as designated by supervisor</li><li>
Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations</li><li>
Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required</li></ul><b>
Preferred Qualifications</b><br>
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.<p><br>
The following are the preferred qualifications:</p><ul><li>
Experience managing the operations of a bus transportation division or control center</li><li>
Experience investigating rider complaints and drafting written responses</li><li>
Experience with incident/accident investigations and safety oversight in a bus environment</li><li>
Experience managing unionized workforce, labor relations, and grievance processes</li><li>
Experience providing training programs to bus operators and bus supervisors</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Essential Knowledge</b></h2></div><br>
<div><p><br>
<b>Knowledge of </b>(defined as a learned body of information that is required for and applied in the performance of job tasks)</p><ul><li>
Theories, principles, and practices of public bus or rail transit operations</li><li>
Applicable local, state, and federal law, rules, and regulations governing public transit systems</li><li>
Applicable California Vehicle Code and California Code of Regulations</li><li>
Metro transit operations, including lines, routes, fares, policies, and procedures</li><li>
Financial and analytical processes and procedures</li><li>
Modern management theory</li><li>
Applicable business software applications</li></ul><b>
Skill in </b>(defined as the proficient manual, verbal, or mental utilization of data, people, or things)<br>
<ul><li>
Planning, organizing, and monitoring the work of a transportation operations division</li><li>
Determining strategies to solve problems and achieve goals</li><li>
Analyzing situations, identifying problems, developing solutions, recommending and implementing solutions, and evaluating outcomes</li><li>
Exercising good judgment in stressful situations</li><li>
Communicating effectively orally and in writing</li><li>
Preparing comprehensive reports and correspondence</li><li>
Interacting professionally with various levels of Metro personnel, outside agencies, and the community</li><li>
Supervising, training, mentoring, and motivating assigned staff</li></ul><b>
Ability to </b>(defined as a present competence to perform an observable behavior or produce an observable result)<ul><li>
Compile, analyze, and interpret complex data</li><li>
Meet tight time constraints and deadlines</li><li>
Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/ management agreements</li><li>
Plan financial and staffing needs</li><li>
Read, write, speak, and understand English</li></ul><b>
Special Conditions</b><ul><li>
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements</li><li>
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job</li><li>
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions</li><li>
This classification is at-will and the incumbent serves at the pleasure of the hiring authority</li><li>
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out</li></ul><b>
Working Conditions</b><ul><li>
Typical office situation</li><li>
Close exposure to computer monitors and video screen</li></ul><b>
Physical Effort Required</b><ul><li>
Sitting at a desk or table</li><li>
Operate a telephone or other telecommunications device and communicate through the medium</li><li>
Type and use a keyboard and mouse to perform necessary computer-based functions</li><li>
Communicating through speech in the English language required</li></ul>
(KP)</div><br>
<p></p>
</div><div></div><div><div><p>Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro&rsquo;s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.</p><br>
<p></p>
<p><b>Selection Procedure</b></p>
<p>Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.</p><br>
<p></p>
<p><b>Application Procedure</b></p>
<p>To apply, visit Metro's website at www.metro.net and complete an online Employment Application.<br>
Computers are available to complete online Employment Applications at the following Metro locations:<br>
<br>
<b>METRO Headquarters, Employment Office</b><br>
<b>One Gateway Plaza</b><br>
<b>Los Angeles, CA 90012</b><br>
<b>Open: Monday through Friday, 8am-4pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><br>
<p><br>
<b>Metro Talent Hub</b><br>
<b>8501 S. Evermont Place</b><br>
<b>Los Angeles, CA 90044</b><br>
<b>Open: Monday through Friday, 9am-5pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><br>
<p></p>
<p><b>East Los Angeles Customer Center</b><br>
<b>4501 B Whittier Blvd</b><br>
<b>Los Angeles, CA 90022</b><br>
<b>Open: Tuesday through Saturday, 10am to 6pm</b><br>
<b>(Closed Sun &amp; Mon)</b></p><br>
<p></p>
<p><b>Wilshire/Vermont Customer Center</b><br>
<b>3183 Wilshire Blvd, Ste 174</b><br>
<b>Los Angeles, CA 90010</b><br>
<b>Open: Monday through Friday, 10am-6pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><br>
<p></p>
<p><b>Rosa Parks Customer Center</b><br>
<b>Willowbrook/Rosa Parks Station</b><br>
<b>11720 Wilmington Ave</b><br>
<b>Los Angeles, CA 90059</b><br>
<b>Open: Monday through Friday, 6am to 6:30pm</b><br>
<b>(Closed Sat &amp; Sun)</b></p><p><br>
<br>
<b>Telephone: </b>(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.<br>
<br>
<b>All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.</b></p>
<ul><li>Open to the public and all Metro employees</li></ul>
<p>This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.</p></div></div></div>
<br><div></div><div><div><div><p><b><i>*Please refer to the applicable benefit type (Regular or Temporary)*</i></b><br>
</p><div><b>BENEFITS FOR REGULAR EMPLOYEES</b><br>
 </div>Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro. <br>
<br>
We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.<br>
<br>
<b>Medical/Dental/Vision Plan</b> - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.<br>
<br>
<b>Group Life Insurance</b> - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.<br>
<br>
<b>Accidental Death &amp; Dismemberment Insurance</b> - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.<br>
<br>
<b>Long-Term Disability Insurance</b> - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.<br>
<br>
<b>Holidays</b> - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.<br>
<br>
<b>Time off with Pay (TOWP)</b> - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.<br>
Years of Service Annual Accrual<br>
Hire date - 5 years 20 days<br>
Beginning of 6th - 10th year 25 days<br>
Beginning of 11th - 15th year 30 days<br>
Beginning of 16th + years 35 days<br>
<br>
<b>Pension Plan</b> - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.<br>
<br>
<b>Other Benefits</b>: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.<br>
<div><b>BENEFITS FOR TEMPORARY EMPLOYEES</b><br>
 </div><b>Temporary (Contingent) employees are eligible for the following benefits only:</b><ul><li>Kaiser medical insurance</li><li>Public Pension Plan</li><li>457/401K Plan</li><li>Flex Spending</li><li>Paid Sick Time</li><li>Fare Media</li><li>Rideshare Subsidies</li><li>Metro One Fitness membership</li></ul>For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro&rsquo;s Pension &amp; Benefits website at benefits.metro.net</div></div></div><p></p>

DIRECTOR, TRANSPORTATION OPERATIONS (BUS)

Toole Design Group

<div>
 <p>
  <strong>
   Human Resources Coordinator
  </strong>
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  At
  <strong>
   Toole Design
  </strong>
  , we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a
  <strong>
   Human Resources Coordinator
  </strong>
  to join our Los Angeles team. We're looking for someone who loves helping others, is organized and focused on the details, and interested in learning from a team that emphasizes the "Human" in Human Resources. We are a mission-based company that's focused on making transportation more equitable, safe, and accessible, because we know that when people can move freely about their cities, they can live fuller lives. This is an opportunity to support this work from behind the scenes by bringing operational excellence that helps our mission and values come to life.
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   Why You'll Love Working Here:
  </strong>
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  We're a purpose-driven team of technical experts and operations professionals who believe streets should work for
  <em>
   everyone
  </em>
  . At Toole Design, you'll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise.
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   We offer:
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   A collaborative, inclusive culture that supports your growth and advancement
  </li>
  <br/>
  <li>
   A flexible hybrid schedule: 3 days in the office and 2 days remotely
  </li>
  <br/>
  <li>
   8 paid holidays and 16 days of PTO accrued annually
  </li>
  <br/>
  <li>
   Competitive salary, excellent benefits, and transportation perks: Benefits and Support
  </li>
  <br/>
  <li>
   The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   What You'll Do:
  </strong>
 </p>
 <br/>
 <p>
  You will work with the People &amp; Culture (HR) team to organize, track, and support the team, demonstrating discretion and care. Tasks will include tracking and filing paperwork, approving and tracking professional development requests, updating employee information, conducting salary research, supporting the recruiting process, and more. You will use your organizational skills to make sure we don't miss a step in taking care of our team, while showing them that their experience matters. You'll have the opportunity to learn from a team that puts the employee experience first and collaborate and support a company culture that puts people first.
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   What You Bring:
  </strong>
 </p>
 <br/>
 <ul>
  <br/>
  <li>
   Two years' experience in an office environment OR an Associates or Bachelor degree
  </li>
  <br/>
  <li>
   Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
  </li>
  <br/>
  <li>
   Interest in Human Resources
  </li>
  <br/>
  <li>
   A customer-focused attitude
  </li>
  <br/>
  <li>
   Excellent attention to detail and ability to multi-task
  </li>
  <br/>
  <li>
   Exceptional organizational skills
  </li>
  <br/>
  <li>
   A collaborative approach to generating strategies and developing creative solutions
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   Join Us. Make an Impact.
  </strong>
 </p>
 <br/>
 <p>
  We're proud to be an ENR Top 500 design firm with one of the lowest turnover rates in the industry. If you're ready to do meaningful work with a supportive, talented team-apply today.
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   We are targeting a salary range of $50,000 to $60,000 for this position. Exceptionally qualified candidates may qualify for more.
  </strong>
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  <strong>
   Apply here!
  </strong>
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  Questions, assistance or accommodation requests? Contact HR@tooledesign.com or call 301-927-1900, press 5.
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  At Toole Design, we foster a collaborative culture and welcome people of all backgrounds to help build more inclusive communities. We strongly encourage women and applicants from underrepresented communities - people of color, LGBTQIA+, immigrants, first-generation college students/graduates, those with disabilities and people at all the intersections in between - to apply. We're proud that about half our managers are women and we are committed to diverse leadership that reflects the communities we serve. Toole Design is a woman-owned, equal opportunity employer (EO/AA/VEV/Disabled employer).
 </p>
 <br/>
 <p>
  &nbsp;
 </p>
 <br/>
 <p>
  For more information about Toole Design, visit our website and follow us on LinkedIn, Instagram, or Facebook.
 </p>
</div>


Human Resources (HR) Coordinator

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