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e t consultant

World Bank Group

<div>E T Consultant
<div><div><div><div>Job #:</div> <div>req35191</div>
</div> 
<div><div>Organization:</div> <div>World Bank</div>
</div> 
<div><div>Sector:</div> <div>Economics</div>
</div> 
<div><div>Grade:</div> <div>EC3</div>
</div> 
<div><div>Term Duration:</div><div> 1 year 0 months</div></div> 
<div>
<div>Recruitment Type:</div> <div>Local Recruitment</div>
</div> 
<div><div>Location:</div> <div>Islamabad,Pakistan</div>
</div> 
<div><div>Required Language(s):</div> <div>English</div>
</div> 
<div><div>Preferred Language(s):</div>
</div> 
<div></div><div><div>Closing Date:</div> <div>1/5/2026 (MM/DD/YYYY) at 11:59pm UTC</div>
</div> 
</div></div>Description<div>
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org. 
 
Regional Context 
 
The Middle East, North Africa, Afghanistan and Pakistan (MENAAP) Region 
 
The Middle East and North Africa, Afghanistan, and Pakistan Region serves 22 countries across different income groups, of which 14 are active/potentially active IBRD/IDA borrowers (Afghanistan, Algeria, Djibouti, Egypt, Iran, Iraq, Jordan, Lebanon, Morocco, Pakistan, Syria, West Bank and Gaza, Tunisia, and Yemen), with a total of 251 projects and over US$51 bn in total commitment. Eight are users of the Region's non-lending services, mostly on a reimbursable basis (Bahrain, Kuwait, Libya, Malta, Oman, Qatar, Saudi Arabia, and the United Arab Emirates). The mission of the region is to foster sustainable growth with a focus on job creation and poverty reduction, economic and social inclusion, and good governance. The region attaches importance to creating a supportive work environment based on the values of teamwork, transparency, trust, and client service, underlined by professional excellence. The region places high value on diversity. The region is organized into seven Country Departments (CMUs), the Office of the Regional Chief Economist, and the Development Effectiveness Unit (MAPDE). 
 
With an expanded regional strategy, the World Bank aims to help the region weather the current crises, move from stabilization to transformation, unlock its vast economic potential of youth and women, develop its human capital to adapt to global megatrends, and foster innovation. For more information, please visit www.worldbank.org/en/region/mena. 
 
The Economic Policy (EP) staff work across a wide array of Bank instruments and often lead or participate in the preparation of Strategic Country Diagnostics for both the public and private sectors, as well as other analytic tools such as Country Economic Memoranda on Jobs and Growth, macroeconomic monitoring and surveillance, fiscal management, trade policy and investment, and Country Climate Development Reports. Knowledge and learning is a central part of EP&rsquo;s work focused on 6 thematic areas: (a) macroeconomic policy; (b) fiscal policy; (c) growth and jobs; (d) trade and regional integration; (e) investment policy and promotion; and (f) business regulation. 
 
BACKGROUND AND GENERAL DESCRIPTION 
 
The EP Team in MENAAP is responsible for macro-economic, trade and growth analysis, economic policy dialogue, technical advice, and capacity building support in the areas of macro-economic and fiscal management, budget related reforms, trade policy and competitiveness, and economic growth. In addition to its regular economic monitoring mandate, the team manages substantial lending operations, the delivery of analytical and advisory products, and various technical assistance and training activities. 
 
The MENAAP EP team is looking for an outstanding Senior Fiscal Economist, to be based in Islamabad, Pakistan, and contribute to investment programs and analytical work. The role will provide broad support to the EP team, with high-level responsibilities in areas of fiscal reform, revenue reform, and debt management. The Senior Economist will also play a key role in coordination of economic policy dialogue with the other relevant stakeholders in Pakistan. The selected candidate will report to the EP Practice Manager covering MENAAP. 
 
Note: The appointment is one-year extended term consultant contract with the possibility of extension. 
 
Job Duties and Responsibilities: 
 
<ul><li>Contribute and selectively lead specialized technical workstreams on fiscal management, debt management, pension reform, and revenue policy within the EP Team working in Pakistan, in close consultation with the EP Lead Economist and the EP Practice Manager.</li></ul> 
<ul><li>Support the design and implementation of large financing operations, with extensive responsibilities in fiscal and budget reform, debt management, revenue, and other areas.</li></ul> 
<ul><li>Contribute to regular macroeconomic monitoring and other analytical work, including in relation to core fiscal, revenue, and debt management issues.</li></ul> 
<ul><li>Provide intellectual and technical leadership for the country work and advise the Country Management Unit and the broader country team on country economic issues.</li></ul> 
<ul><li>Foster and animate dialogue with key government counterparts, academia, private sector and development partners on debt, revenue, and fiscal issues, to ensure high impact of analytical work.</li></ul> 
<ul><li>Engage with the broader country team, other GPs and CCSAs to enhance the rigor of advice on cross-cutting and sectoral issues related to revenue, debt, and fiscal policy.</li></ul> 
<ul><li>Facilitate interaction and exchange of expertise and knowledge with the broader Prosperity Team.</li></ul></div> 
Selection Criteria<div>
The position requires a motivated and seasoned country economist with strong analytical and interpersonal skills, significant experience in operational and analytic work drawing on diverse teams. 
 
In addition, technical expertise on debt sustainability issues is a plus. 
 
<ul><li>Master&rsquo;s or Ph.D. (preferred) degree in economics or equivalent qualification (e.g., CFA etc.), with at least eight years of relevant professional experience;</li></ul> 
<ul><li>Strong technical and operational skills in debt management, fiscal management, and revenue, as evidenced through leadership and involvement in major policy reform processes;</li></ul> 
<ul><li>Deep understanding and demonstrated ability to work effectively in complex policy spaces, requiring cross-government and cross-donor coordination.</li></ul> 
<ul><li>Demonstrated effectiveness in conducting policy dialogue on economic issues with senior government officials, the private sector, donor representatives and civil society;</li></ul> 
<ul><li>Superior analytical skills demonstrated published work related to fiscal, revenue, and debt management issues;</li></ul> 
<ul><li>Ability to gain the trust and respect of country counterparts, while maintaining objectivity and clear focus on the Bank's mission;</li></ul> 
<ul><li>Ability to enhance the quality of Bank products through early guidance, constructive feedback, encouraging innovation and risk taking, and establishing links with other networks and relevant partners;</li></ul> 
<ul><li>Proven ability to lead teams, mentor staff, inspire staff commitment to technical excellence and teamwork, and resolve conflicts constructively; and</li></ul> 
<ul><li>Excellent command of English.</li></ul></div> 
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. 
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. 
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.</div>

E T Consultant

T-Tech Solutions Pvt Ltd

We are looking for a skilled Video Editor with a passion for creating engaging video content for e-commerce platforms. The ideal candidate will have a strong background in video editing, with expertise in Adobe Premiere Pro, CapCut , Canva, and similar video editing tools. The Video Editor will be responsible for producing short reels and product videos that enhance our clients' online presence and drive sales.Key Responsibilities:<ul><li>Edit and produce high-quality video content, including short reels and product videos for e-commerce platforms.</li><li>Collaborate with the creative team to develop engaging video concepts and storyboards.</li><li>Utilize Adobe Premiere Pro, Cap Cut, Canva, and other video editing tools to create visually appealing content.</li><li>Ensure all video content aligns with brand guidelines and marketing objectives.</li><li>Optimize videos for various social media platforms and e-commerce websites.</li><li>Stay updated with the latest trends in video editing and e-commerce marketing.</li><li>Manage multiple projects simultaneously while meeting deadlines.</li><li>Maintain an organized library of video assets.</li></ul>Qualifications:<ul><li>Bachelor's degree in Film, Media, Communications, or a related field.</li><li>Minimum of 2 years of professional experience in video editing.</li><li>Proficiency in Adobe Premiere Pro, Cap Cut, Canva, and similar video editing tools.</li><li>Demonstrated experience in creating short reels and product videos for e-commerce.</li><li>Strong understanding of video formats, codecs, and best practices for web and social media.</li><li>Excellent attention to detail and a creative mindset.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication and organizational skills.</li></ul>Preferred Skills:<ul><li>Experience with motion graphics and animation.</li><li>Knowledge of sound design and audio editing.</li><li>Familiarity with SEO and video marketing strategies.</li><li>Ability to work in a fast-paced environment and adapt to changing priorities.</li></ul>Application Process: Interested candidates are invited to submit their resume, a cover letter, and a portfolio of their video editing work to hr@t-techsolutions.org. Please include examples of e-commerce videos and short reels you have created.Why Join T-Tech Solutions?<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and innovative work environment.</li><li>Chance to work with a diverse and talented team.</li></ul>T-Tech Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: Up to Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Video Editor: 2 years (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Video Editor

Internship Opportunity: Off-Page SEO at T-Tech Solutions, IslamabadAre you a recent graduate with a background in IT, Communication, Marketing, or a related field? T-Tech Solutions in Islamabad is offering an exciting internship opportunity in Off-Page SEO!Responsibilities:<ul><li>Assist in building and maintaining high-quality backlinks.</li><li>Support the development and execution of link-building strategies.</li><li>Research and analyze competitors&rsquo; backlink profiles.</li><li>Collaborate with the content team to create and promote content for link-building.</li><li>Monitor and report on SEO performance and improvements.</li></ul>Requirements:<ul><li>Recent graduate with a Bachelor&rsquo;s degree in IT, Communication, Marketing, or a related field.</li><li>Strong interest in SEO and digital marketing.</li><li>Basic understanding of SEO principles and practices is a plus.</li><li>Excellent communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and adapt in a fast-paced environment.</li></ul>What We Offer:<ul><li>Hands-on experience in Off-Page SEO.</li><li>Opportunity to work with experienced professionals in the field.</li><li>Potential for a full-time position based on performance.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: Up to Rs20,000.00 per monthWork Location: In person

OFF PAGE SEO INTERNSHIP

NorthBay Solutions

<div>MSSQL DBA/Expert | DB Optimization &amp; SQL Tuning 
Location: Lahore/Islamabad/Karachi
Experience: 8+ years 
NorthBay is looking for a hands-on Microsoft SQL Server expert who can own the performance, stability, and availability of multiple clustered SQL Server environments running on AWS Windows-based EC2. The role is focused on assessment/discovery, deep-dive/troubleshooting &amp; performance optimization against high-volume production systems. You will be the go-to expert for identifying bottlenecks, tuning SQL &amp; T‑SQL (Including SPs/Functions), Stabilizing Cluster/DR failovers, and designing/improving observability including proactive monitoring and alerting 
Requirements:<ul><li>
Overall 8+ years of experience with at least 5 years of Core SQL Server hands-on experience as a SQL Server DBA / Engineer, with a strong focus on performance and HA/DR in mission-critical environments</li><li>
Deep understanding of SQL Server internals (storage engine, query optimizer, plan cache, buffer pool, TempDB behavior etc.).</li><li>
Expert-level experience in diagnosing Wait stats, DMVs, Extended Events, Profiler/Tracing, Execution plan analysis, query rewrites, indexing strategy design</li><li>
Troubleshooting CPU spikes, I/O bottlenecks, memory pressure, TempDB contention, log bottlenecks (e.g. WRITELOG waits) etc.</li><li>
Expert in SQL &amp; T‑SQL optimizations including SPs, Triggers, Views, Functions etc. along with in depth understanding of locking, blocking, deadlocks, and transaction-related performance issues</li><li>
Ability to identify &amp; analyze resource-heavy queries/processes and systematically optimize them (indexing, hints, plan guides, code refactoring, re-architecture where needed)</li><li>
Hands-on expertise in designing, deploying, and troubleshooting Windows Failover Clustering (WSFC), Always On Availability Groups (AGs), Failover Cluster Instances (FCI), Log Shipping, Mirroring &amp; Replication</li><li>
Experience with AWS Cloud, EC2, Instance Families/Sizes, EBS Volumes, IOPS, Throughput, Networking, and Multi‑AZ Designs in relation to MSSQL Server Performance, HA/DR &amp; Monitoring &amp; Observability</li><li>
Strong experience with database monitoring tools and enterprise level monitoring/observability expectations, including SQL Server dashboards (performance, waits, blocking, deadlocks, availability), Focus on Implementing actionable Alerting to reduce the noise</li><li>
Experience with T-SQL, PowerShell &amp; SQL Server Agent etc.</li><li>
Having experience with Reporting Services (SSRS) performance and optimization will be preferred</li><li>
Strong communication skills with the ability to explain complex database issues to non-DBA stakeholders and mentor developers on SQL best practices.</li></ul> 
Responsibilities:<ul><li>
Optimize database architecture, configuration, indexing strategy, statistics, TempDB, log &amp; data file layout in line with SQL Server best practices</li><li>
Review MS SQL Server Configurations, Analyze and resolve performance bottlenecks across CPU, memory, I/O, and network</li><li>
Conduct wait stats, DMVs, execution plans, and XEvents analysis to identify root causes</li><li>
Review and refine MAXDOP, cost threshold for parallelism, memory settings, TempDB configuration, and disk layout to improve performance and stability</li></ul><ul><li>
Review, tune, and refactor complex SQL and T‑SQL stored procedures, views, and functions</li><li>
Identify and resolve locking, blocking, deadlocks, transactional contentions, and long-running queries by optimizing indexing and/or query tuning and rewrites</li></ul><ul><li>
Assess and document existing HA/DR implementations across clusters, Troubleshoot and stabilize cluster switchovers/failovers, including issues seen during planned and unplanned events</li><li>
Define and implement HA/DR designs to meet RPO/RTO targets &amp; Develop/Test failover/runbooks</li><li>
Improve the Proactive &amp; Reactive Monitoring / Observability with recommending/implementing comprehensive monitoring &amp; alerting across SQL Server health and performance, HADR/Cluster state, sync latency etc.</li></ul><ul><li>
Recommend and implement best-fit monitoring tools (e.g. advanced Datadog usage, plus tools such as SQL Sentry, Redgate SQL Monitor, SolarWinds DPA, native SQL tools, etc.).</li><li>
Incident Response &amp; Root Cause Analysis as lead on critical incident investigations for production performance and availability issues</li><li>
Recommendations based on Architecture, Design Best Practices by reviewing existing SQL Server architecture, and configurations and bring them in line with current best practices</li><li>
Advise on capacity planning, scaling strategies, backup/restore strategy, indexing &amp; maintenance plans</li></ul><ul><li>
Automate repetitive tasks e.g., index maintenance, stats updates, log cleanups, data archiving</li><li>
Contribute to documentation, standards, and knowledge sharing for DB usage across teams</li></ul>
What We Offer<ul><li>
Competitive salary and benefits</li><li>
Fuel expense reimbursement</li><li>
Paid holidays and vacations</li><li>
Medical outpatient reimbursement &amp; health insurance facility</li><li>
Career path to make a difference in a highly productive environment</li></ul>
mE5HagbcO1</div>

SQL DBA Expert - Optimization & Tuning

GK Hair

<div>
 
 
 
 GK Hair Professionals:
 
 
 
 
 
 
 
 
 GK Hair Professionals is a globally renowned brand in the professional haircare industry, operating in
 
 
 80+ countries
 
 
 across the United States, Europe, the Middle East, Asia, Etc. Known for innovative formulations, premium beauty solutions, and a strong international brand identity,
 
 
 our mission is to empower beauty professionals and consumers with products that deliver exceptional results and unforgettable experiences.
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 
 
 We are seeking an experienced and certified&nbsp;
 
 
 ERPNext/ Frappe Consultant
 
 
 &nbsp;to lead the implementation, customization, and ongoing support of our ERPNext system. The ideal candidate will possess deep expertise in ERPNext modules, a strong understanding of business processes in manufacturing, supply chain, finance, Marketing, Sales and HR, and the ability to translate business requirements into scalable technical solutions. This role is pivotal in ensuring our ERP system aligns with GK Hair&rsquo;s global growth strategy and operational excellence.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 1. ERPNext Implementation &amp; Configuration
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end implementation of ERPNext, including requirement gathering, gap analysis, system design, configuration, testing, and support.
 </li>
 <li>
 Customize and configure core modules such as&nbsp;
 
 Manufacturing, Inventory, Sales, Purchase, Accounting (GL, AP, AR), CRM, HR &amp; Payroll, and Projects
 
 &nbsp;to meet business needs.
 </li>
 <li>
 Develop and execute data migration strategies from legacy systems to ERPNext.
 </li>
 </ul>
 
 
 
 
 
 2. Business Process Optimization
 
 
 <ul>
 <li>
 Analyze and map existing business processes across departments (Supply Chain, Finance, Sales, HR) to identify inefficiencies and improvement opportunities.
 </li>
 <li>
 Recommend and implement ERPNext-driven process enhancements to streamline operations, improve accuracy, and reduce manual efforts.
 </li>
 </ul>
 
 
 
 
 
 3. Customization &amp; Development
 
 
 <ul>
 <li>
 Develop custom scripts, print formats, workflows, and reports using Frappe Framework, Python, and JavaScript.
 </li>
 <li>
 Design and integrate custom apps within ERPNext to address unique business requirements.
 </li>
 <li>
 Ensure all customizations are scalable, maintainable, and aligned with ERPNext upgrade compatibility.
 </li>
 </ul>
 
 
 
 
 
 4. User Training &amp; Support
 
 
 <ul>
 <li>
 Conduct comprehensive training sessions for end-users and create detailed user manuals and SOPs.
 </li>
 <li>
 Provide ongoing technical support, troubleshoot system issues, and resolve user queries on time.
 </li>
 <li>
 Establish a support framework and knowledge base for sustainable system adoption.
 </li>
 </ul>
 
 
 
 
 
 5. Integration &amp; Automation
 
 
 <ul>
 <li>
 Design and manage integrations between ERPNext and third-party systems (e.g., E-commerce platforms, Payment Gateways, CRM tools, BI software).
 </li>
 <li>
 Implement automation workflows to enhance data flow and reduce manual intervention across business functions.
 </li>
 </ul>
 
 
 
 
 
 6. System Maintenance &amp; Upgrades
 
 
 <ul>
 <li>
 Plan and execute periodic system upgrades, ensuring minimal disruption to business operations.
 </li>
 <li>
 Perform regular system audits, security checks, and performance tuning to ensure optimal system health.
 </li>
 <li>
 Maintain detailed documentation of configurations, customizations, and integration architectures.
 </li>
 </ul>
 
 
 
 
 
 7. Strategic Advisory
 
 
 <ul>
 <li>
 Act as a trusted advisor to department heads and senior management on ERPNext capabilities, digital transformation roadmaps, and system scalability.
 </li>
 <li>
 Stay updated with ERPNext releases, new features, and industry best practices to drive continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Business Informatics, or a related field.
 </li>
 <li>
 
 Minimum 5 years of hands-on experience
 
 &nbsp;in ERPNext implementation, customization, and support, preferably in&nbsp;
 
 manufacturing, FMCG, or retail industries
 
 .
 </li>
 <li>
 
 ERPNext Certification
 
 &nbsp;(Consultant or Developer) is mandatory.
 </li>
 <li>
 Strong proficiency in&nbsp;
 
 Frappe Framework, Python, JavaScript, MariaDB/MySQL, and REST API integrations
 
 .
 </li>
 <li>
 In-depth knowledge of&nbsp;
 
 accounting principles, inventory management, supply chain logistics, and manufacturing workflows
 
 .
 </li>
 <li>
 Proven experience in managing full cycle ERP implementations, from planning to post go live support.
 </li>
 <li>
 Excellent analytical, problem-solving, and project management skills.
 </li>
 <li>
 Strong communication and stakeholder management abilities.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with multi-national companies, multi-currency, and multi-location ERP implementations.
 </li>
 <li>
 Knowledge of cloud infrastructure (AWS, DigitalOcean) and ERPNext hosting management.
 </li>
 <li>
 Familiarity with BI tools (Power BI, Metabase) for advanced reporting and analytics.
 </li>
 <li>
 Previous experience in a global or multi-national company environment.
 </li>
 </ul>
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 
 <ul>
 <li>
 
 Competitive salary in USD with performance based incentives.
 
 </li>
 <li>
 
 EOBI and Provident Fund
 
 </li>
 <li>
 
 Punctuality Bonus
 
 </li>
 <li>
 
 Career growth and development opportunities within a leading global brand.
 
 </li>
 <li>
 
 Exposure to a diverse client base and professional haircare industry.
 
 </li>
 <li>
 
 Supportive, collaborative, and dynamic work environment.
 
 </li>
 </ul>
 
 
 
 
 
 
 How to Apply
 
 
 
 
 
 Interested candidates who meet the above qualifications are invited to submit their resume and
 
 Copies of ERPNext certifications at
 
 hr@gkhair.com
 
 
 with the subject line "
 
 
 Application -Sr. ERPNext Consultant".
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Sr.ERPNEXT Consultant

T-Tech Solutions is a dynamic digital solutions company offering cutting-edge services in digital marketing, IT solutions, and web development. We are committed to nurturing talent and providing growth opportunities in a fast-paced industry.Job Overview: Are you a fresh graduate passionate about digital marketing? T-Tech Solutions is looking for an enthusiastic and detail-oriented individual to join our team as an On-Page SEO Intern. This internship is designed to provide hands-on experience and is a pathway to a permanent role based on performance.Responsibilities:<ul><li>Conduct comprehensive keyword research to identify high-value keywords.</li><li>Optimize web pages, meta descriptions, title tags, and content for search engine visibility.</li><li>Audit websites to identify and resolve on-page SEO issues.</li><li>Collaborate with content creators to ensure content is SEO-friendly.</li><li>Analyse competitor websites and strategies for SEO insights.</li><li>Monitor and report on website performance metrics, including rankings and organic traffic.</li><li>Stay updated with the latest trends and updates in SEO and search engine algorithms.</li></ul>Requirements:<ul><li>A fresh graduate in Marketing, IT, Computer Science, or a related field.</li><li>Basic knowledge of SEO principles (training will be provided).</li><li>Familiarity with SEO tools like Google Analytics, Google Search Console, or SEMrush is a plus.</li><li>Strong analytical and problem-solving skills.</li><li>Eager to learn and grow in the digital marketing field.</li><li>Ability to work independently and as part of a team.</li><li>Excellent communication and organizational skills.</li></ul>What We Offer:<ul><li>Hands-on training and mentorship from industry professionals.</li><li>Opportunity to work on live projects and build a strong portfolio.</li><li>A supportive and collaborative work environment.</li><li>Certificate of completion and potential for a full-time position upon successful completion of the internship.</li></ul>Job Type: Full-timePay: Up to Rs15,000.00 per monthWork Location: In person

ON PAGE SEO INTERNSHIP

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

Explore 95+ E t consultant in Islamabad this January. Find roles across top companies and apply now to boost your career.