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ecommerce lead

Kenvue

<div><div><div><div><div><div><div><div>Kenvue is currently recruiting for a:</div></div></div></div></div></div></div>
eCommerce Lead
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.
Role reports to:
Head of Ecommerce - MENAP
Location:
Europe/Middle East/Africa, United Arab Emirates, Dubai, Dubai
Work Location:
Fully Onsite
What you will do
Kenvue is currently recruiting for: 
eCommerce Lead
This position reports into the Head of eCommerce GCC and is based at Dubai, UAE
Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours. 
Role reports to: Head of eCommerce GCC
Location: Dubai, UAE
What you will do
The eCommerce Lead will partner with cross-functional teams to help maximize the online customer experience &amp; grow the eCommerce business of KENVUE, establishing KENVUE as leaders in this field. This position requires excellent communication skills when dealing with stakeholders &amp; partners as well as the ability to work within deadlines both independently and as part of a team. The individual will be responsible for the day-to-day management &amp; development of the KENVUE eCommerce business and sales targets in KSA cluster whilst following the strategy of growth and excellence in execution set by the Head of Ecommerce-GCC and the KSA commercial Head.
Key Responsibilities<ul><li>
Coordinate the Kenvue eCommerce business with internal &amp; external teams including working closely with our market distributor.</li><li>
Increase sales &amp; profitability guided by the eCommerce strategy</li><li>
Achieve revenue and profit targets</li><li>
Grow our Ecommerce share YOY</li><li>
Remain informed of product category assortments, stock and seasonal merchandise</li><li>
Partner with ecommerce sites to communicate &amp; achieve KENVUE eCommerce business goals, continually enhance relationships with partners whilst developing and executing strategies to achieve the KENVUE eCommerce goals</li><li>
Brainstorm new ideas and conduct competitive analysis with partners and internally</li><li>
Regularly produce, analyze and distribute site reports to KENVUE eCommerce Leadership</li><li>
Improve SCANR (Search, Content, Assortment, Navigation, Reviews) performance with all partners</li><li>
Identify &amp; engage with new eCommerce partners</li><li>
Ensure the smooth delivery of KENVUE orders to eCommerce partners</li><li>
Leverage business analysis and strong understanding of financial metrics to track selling, identify key trends and maximize opportunities in the assortment to achieve growth and profitability of the ecommerce business</li><li>
Maintain robust competitive intelligence to monitor trends, pricing strategies and presentation techniques</li><li>
Exhibit leadership capability to motivate and engage all stakeholders with regards to eCommerce growth</li></ul>
What we are looking for
Required Qualifications<ul><li>
5+ years ecommerce experience required, 3+ years&rsquo; experience in eCommerce management</li><li>
Excellent communication skills, both written and verbal</li><li>
The ability to educate, engage and onboard partners, internal &amp; external stakeholders with regards to the KENVUE eCommerce business objectives, values and requirements</li><li>
Proven ability to multi-task and maintain organization</li><li>
Strong aptitude to work within deadlines both independently and as part of a team</li><li>
Strong track record in delivering focused business strategies</li><li>
Very strong negotiation skills</li><li>
Excellent analytical and problem-solving skills; comprehensive understanding of retail</li><li>
Team-oriented with ability to interact with partners across the organization at all levels; ability to negotiate and influence peers and members of cross-functional team</li><li>
Strong listening, written and exceptional oral communication skills</li><li>
Exceptional ability to adapt to changing priorities and react with appropriate sense of urgency</li></ul>
What&rsquo;s in it for you<ul><li>
Competitive market related Salary.
</li><li>Competitive Benefit Package*
</li><li>Learning &amp; Development Opportunities
</li>Employee Resource Groups 
<li>
</li></ul><ul><li>Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment &amp; hiring process.</li></ul> 
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</div>

eCommerce Lead

<div>
 
 Kenvue Is Currently Recruiting For A:
 
 
 
 eCommerce Lead
 
 
 
 
 What We Do
 
 
 
 
 At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.
 
 
 
 
 Who We Are
 
 
 
 
 Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours. For more information, click here.
 
 
 
 
 Role Reports To:
 
 
 
 
 Head of Ecommerce - MENAP
 
 
 
 Location:
 
 
 
 Europe/Middle East/Africa, United Arab Emirates, Dubai, Dubai
 
 
 
 Work Location:
 
 
 
 Fully Onsite
 
 
 
 
 What You Will Do
 
 
 
 
 Kenvue is currently recruiting for:
 
 
 
 eCommerce Lead
 
 
 
 This position reports into the Head of eCommerce GCC and is based at Dubai, UAE
 
 
 
 
 Who We Are
 
 
 
 
 At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours. For more information, click here.
 
 
 
 Role reports to:
 
 Head of eCommerce GCC
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 What You Will Do
 
 
 
 
 The eCommerce Lead will partner with cross-functional teams to help maximize the online customer experience &amp; grow the eCommerce business of KENVUE, establishing KENVUE as leaders in this field. This position requires excellent communication skills when dealing with stakeholders &amp; partners as well as the ability to work within deadlines both independently and as part of a team. The individual will be responsible for the day-to-day management &amp; development of the KENVUE eCommerce business and sales targets in KSA cluster whilst following the strategy of growth and excellence in execution set by the Head of Ecommerce-GCC and the KSA commercial Head.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate the Kenvue eCommerce business with internal &amp; external teams including working closely with our market distributor.
 </li>
 <li>
 Increase sales &amp; profitability guided by the eCommerce strategy
 </li>
 <li>
 Achieve revenue and profit targets
 </li>
 <li>
 Grow our Ecommerce share YOY
 </li>
 <li>
 Remain informed of product category assortments, stock and seasonal merchandise
 </li>
 <li>
 Partner with ecommerce sites to communicate &amp; achieve KENVUE eCommerce business goals, continually enhance relationships with partners whilst developing and executing strategies to achieve the KENVUE eCommerce goals
 </li>
 <li>
 Brainstorm new ideas and conduct competitive analysis with partners and internally
 </li>
 <li>
 Regularly produce, analyze and distribute site reports to KENVUE eCommerce Leadership
 </li>
 <li>
 Improve SCANR (Search, Content, Assortment, Navigation, Reviews) performance with all partners
 </li>
 <li>
 Identify &amp; engage with new eCommerce partners
 </li>
 <li>
 Ensure the smooth delivery of KENVUE orders to eCommerce partners
 </li>
 <li>
 Leverage business analysis and strong understanding of financial metrics to track selling, identify key trends and maximize opportunities in the assortment to achieve growth and profitability of the ecommerce business
 </li>
 <li>
 Maintain robust competitive intelligence to monitor trends, pricing strategies and presentation techniques
 </li>
 <li>
 Exhibit leadership capability to motivate and engage all stakeholders with regards to eCommerce growth
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 What we are looking for
 
 
 
 <ul>
 <li>
 5+ years ecommerce experience required, 3+ years&rsquo; experience in eCommerce management
 </li>
 <li>
 Excellent communication skills, both written and verbal
 </li>
 <li>
 The ability to educate, engage and onboard partners, internal &amp; external stakeholders with regards to the KENVUE eCommerce business objectives, values and requirements
 </li>
 <li>
 Proven ability to multi-task and maintain organization
 </li>
 <li>
 Strong aptitude to work within deadlines both independently and as part of a team
 </li>
 <li>
 Strong track record in delivering focused business strategies
 </li>
 <li>
 Very strong negotiation skills
 </li>
 <li>
 Excellent analytical and problem-solving skills; comprehensive understanding of retail
 </li>
 <li>
 Team-oriented with ability to interact with partners across the organization at all levels; ability to negotiate and influence peers and members of cross-functional team
 </li>
 <li>
 Strong listening, written and exceptional oral communication skills
 </li>
 <li>
 Exceptional ability to adapt to changing priorities and react with appropriate sense of urgency
 
 
 </li>
 </ul>
 
 
 What&rsquo;s In It For You
 
 
 
 
 <ul>
 <li>
 Competitive market related Salary.
 </li>
 <li>
 Competitive Benefit Package*
 </li>
 <li>
 Learning &amp; Development Opportunities
 </li>
 <li>
 Employee Resource Groups
 </li>
 <li>
 Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment &amp; hiring process.
 
 
 </li>
 </ul>
 Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
 
 
 If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
</div>

Pattern®

<div>
 Pattern is a leading eCommerce accelerator with offices across the globe offering outsourced marketplace and ecommerce management services for brands worldwide. The Pattern Ecommerce Acceleration Platform leverages AI-powered technology, industry expertise, and global distribution, logistics, and fulfilment services to help quality brands scale profitably on their own websites and through hundreds of marketplaces. Pattern works with some of the most recognized brands such as Thorne, Naturelo, Marshall, Nutricost, MegaFood, TIGI, Hair Burst and Sage and it ranks among the top 5 Amazon sellers globally.
 
 
 Pattern is expanding and we are looking for an experienced Ecommerce expert to join our MENA Team in Dubai to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces.
 
 
 You will own the relationship and financial performance of a portfolio of global brands managing their performance across marketplaces here in MENA. You will support the Associate Director of eCommercewith defining and implementing the E2E growth and profitability plan for your portfolio of brands by working cross-functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also lead cross-functional projects to implement processes to scale the organisation in MENA. You will be a strategic and commercial ecommerce professional who can engage partners and internal stakeholders towards a common goal. You will have a growth mindset and love navigating the challenges of working in fast changing landscapes.
 
 
 
 The core responsibilities of the eCommerce Manager reflect the following
 
 
 
 <ul>
 <li>
 Drive revenue growth on marketplaces across MENA through a data-driven approach across a portfolio of brands through B2B and D2C marketplaces.
 </li>
 <li>
 Ensure that a clear activity plan is in place to achieve and surpass the budget targets, including promotional planning, seasonal phasing, NPD launches, advertising campaigns etc.
 </li>
 <li>
 Define the strategy and joint business plan with our brands to create mutually beneficial sales and marketing plans which grow market share.
 </li>
 <li>
 Represent your brands brilliantly across Marketplaces through best-in-class product content, including but not limited to images, enhanced content, keyword SEO, local language translation, advertising campaigns etc.
 </li>
 <li>
 Conduct analysis of brands performance using multiple data sources and tools on a regular basis to ensure that performance is continuously optimised across all touch points.
 </li>
 <li>
 Manage inventory, working alongside our merchandisers to maintain a healthy pipeline
 </li>
 <li>
 .Establish and maintain relationships with appropriate client partners, providing day-to-day contact on project status and changes.
 </li>
 <li>
 Have a passion for continuous improvement and building and automating processes.
 
 
 </li>
 </ul>
 
 What will I need to thrive in this role?﻿
 
 
 
 <ul>
 <li>
 Demonstrated success in managing an ecommerce business
 </li>
 <li>
 2-5 years experience in an ecommerce role
 </li>
 <li>
 Strong academic background (2:1 or above)
 </li>
 <li>
 Previous experience managing and growing 3P business on Marketplaces (Amazon and Noon)
 </li>
 <li>
 Creative thinker and problem solver
 </li>
 <li>
 Highly organized and disciplined
 </li>
 <li>
 Willing to be nimble and adaptable to change
 </li>
 <li>
 Able to work under pressure and manage workloads effectively
 
 
 </li>
 </ul>
 
 We Are Looking For Individuals Who Are
 
 
 
 
 Game Changers
 
 - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern&rsquo;s processes and outcomes.
 
 
 
 Data Fanatics
 
 - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
 
 
 
 Partner Obsessed
 
 - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner&rsquo;s expectations and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
 
 
 
 Team of Doers
 
 - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

eCommerce Manager

TikTok

About the Client Solutions Team: About the Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok's suite of advertising solutions. Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships. Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment. About the role: The Client Solutions Manager - Retail & eCommerce is an expert in TikTok's performance and branding solutions for retail and ecommerce clients across the GCC, particularly in Saudi Arabia. This role focuses on industries such as fashion, electronics, furniture, beauty, and lifestyle retail. The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long term growth. You will collaborate with Client Partners to design end to end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web tracking, campaign optimizations, A / B testing, and measurement setup, is critical for success in this role. Responsibilities: <ul> <li>Own and grow post sales relationships with ecommerce and retail advertisers, ensuring measurable performance outcomes and sustainable growth.</li> <li>Partner with Client Partners in pre sales to provide strategic recommendations on campaign architecture, bidding, audience targeting, and creative testing.</li> <li>Develop and optimize strategies to improve ROAS & CPA while maintaining efficiency across performance and branding campaigns.</li> <li>Ensure correct technical setup of Pixel and Events API integrations around data quality, attribution, and cross channel measurement.</li> <li>Conduct A / B testing and incrementality analyses to evaluate the impact of media strategies and guide future investment decisions.</li> <li>Translate performance data into business insights, creating benchmarks, dashboards, and case studies to inform optimization.</li> <li>Lead business reviews with clients to highlight growth opportunities, campaign learnings, and adoption of new TikTok commerce solutions.</li> <li>Collaborate cross functionally with Measurement, Product, and Creative Ops teams to deliver scalable success stories and test new ecommerce features.</li> <li>Champion ecommerce excellence internally by sharing best practices, local market trends, and success stories from KSA and the GCC region.</li> </ul> Minimum Qualifications: <ul> <li>Language & Communication: Due to the nature of the clients and regions this role will be supporting, high fluency in English and Arabic (spoken and written), with strong client facing communication skills is essential.</li> <li>Proven experience in digital marketing, performance advertising, or ecommerce media strategy, with proven results driving growth for retail or ecommerce clients.</li> <li>Strong analytical and problem solving skills, able to turn complex performance data into actionable insights.</li> <li>Hands on experience managing web conversion campaigns and applying measurement frameworks, attribution models, and A / B testing.</li> <li>Deep understanding of the Saudi and GCC ecommerce ecosystem, including seasonal trends, consumer behavior, and key retail moments.</li> </ul> Preferred Qualifications: <ul> <li>Sales oriented mindset with strong account management skills, ideally with experience growing ecommerce clients across competitive verticals.</li> <li>Familiarity with TikTok commerce solutions.</li> <li>Experience running incrementality or conversion lift studies for retail or ecommerce clients.</li> <li>Technical understanding of data tracking, product feed setup, and dynamic ad formats.</li> <li>Strong communication and stakeholder management skills, with the ability to simplify technical concepts for non technical partners.</li> </ul>

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic ...

Deep Sea Adventure

About the Role We are seeking a highly driven Digital Marketing Manager with strong experience in the travel, tourism or ecommerce industry to lead our online marketing initiatives. The role focuses on driving direct bookings, lead generation, and brand visibility for tours, attractions, experiences, and travel services across multiple digital platforms.Key Responsibilities<ul><li>Plan, execute, and optimize digital marketing strategies for tours, attractions, and travel products</li><li>Manage performance marketing campaigns (Google Search, Display, YouTube, Meta, TikTok)</li><li>Drive direct bookings via website, landing pages, and booking engines</li><li>Oversee SEO strategy for travel keywords and destination-based searches</li><li>Lead social media marketing highlighting experiences and activities</li><li>Analyze performance using GA4, Meta Ads Manager, and CRM tools</li><li>Optimize conversion funnels, booking journeys, and retargeting</li><li>Coordinate with designers, content creators, and agencies</li><li>Manage marketing budgets and seasonal campaigns</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field</li><li>4&ndash;7 years of digital marketing experience in travel/tourism, ecommerce or hospitality</li><li>Strong experience in paid ads, lead generation, and booking-driven marketing</li><li>Knowledge of SEO, OTAs, and booking engines</li><li>Strong analytical and ROI-focused mindset</li><li>Excellent communication and coordination skills</li></ul>Preferred Experience<ul><li>DMC, tour operator, attraction, or watersports background</li><li>Knowledge of UAE and GCC travel markets</li><li>Experience with seasonal demand planning and video-first content</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How many years of Knowledge of UAE and GCC travel markets do you have?</li></ul>Experience:<ul><li>Digital Marketing: 3 years (Required)</li></ul>

Digital Marketing Manager – Travel & Tourism

Nox Bridge LLC

We are looking for a star to oversee our e-commerce operation at our Dubai Marina warehouse/office. Experience in e-commerce and Shopify is a bonus, but attitude and reliability come first.We specialize in the watch and jewelry industry, managing multiple ecommerce stores. We're looking for an Ecommerce Manager to oversee operations, including inventory, logistics, social media, and overall basic management.Key Responsibilities:<ul><li>Ecommerce Management: Oversee multiple online stores, ensuring accurate product listings, promotions, and performance.</li><li>Inventory &amp; Logistics: Manage stock levels, order fulfillment, and coordinate with DHL for timely deliveries.</li><li>Managing marketplaces and their listings.</li><li>Social Media: Keep an eye on social media campaigns to boost brand awareness and engagement.</li><li>Office Management: Supervise packer(s) and communicate with logistics companies to ensure efficient operations.</li></ul>Qualifications (BONUS):<ul><li>Experience in listing and managing marketplaces</li><li>Experience with ecommerce platforms (Shopify)</li><li>Strong organizational, analytical, and leadership skills</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Do you have your own visa?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ecommerce: 2 years (Required)</li></ul>

E-commerce Office Manager (female preferred)

Mai Dubai™ Bottled Drinking Water

<div>
 
 The Manager is responsible for overseeing and optimizing the operations of the Customer Happiness Centre and the Ecommerce B2C department. This role plays a pivotal role in ensuring exceptional customer experiences, efficient processes, and the achievement of key performance metrics.
 
 
 
 
 
 
 Responsibilities and Duties
 
 
 
 
 
 
 
 Team Leadership and Development
 
 :
 
 <ul>
 <li>
 Lead, coach, and mentor teams in the call centre and Ecommerce B2C department.
 </li>
 <li>
 Foster a positive and high-performance work culture.
 </li>
 <li>
 Conduct regular performance evaluations and provide feedback for team members' growth.
 </li>
 </ul>
 
 
 
 
 
 Operational Management
 
 :
 
 <ul>
 <li>
 Develop and implement strategies to enhance call centre and Ecommerce B2C department operations.
 </li>
 <li>
 Monitor and analyze performance metrics such as response times, customer satisfaction, and order fulfillment.
 </li>
 <li>
 Ensure efficient resource allocation and scheduling to meet customer demand.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Enhancement
 
 :
 
 <ul>
 <li>
 Continuously improve customer service standards to exceed customer expectations.
 </li>
 <li>
 Resolve escalated customer issues or concerns in a timely and satisfactory manner.
 </li>
 <li>
 Implement best practices for delivering exceptional customer experiences in both call center and e-commerce interactions.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement
 
 :
 
 <ul>
 <li>
 Identify and implement process improvements to enhance efficiency and reduce costs.
 </li>
 <li>
 Collaborate with cross-functional teams to streamline workflows and optimize order fulfillment processes.
 </li>
 </ul>
 
 
 
 
 
 Technology and Tools Management
 
 :
 
 <ul>
 <li>
 Evaluate, select, and manage customer service technology and tools, including CRM systems and e-commerce platforms.
 </li>
 <li>
 Ensure that technology supports the needs of both departments and integrates seamlessly.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Analytics
 
 :
 
 <ul>
 <li>
 Generate regular reports on performance metrics and KPIs.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities for growth.
 </li>
 <li>
 Make data-driven decisions to improve departmental operations.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Quality Assurance:
 
 
 <ul>
 <li>
 Ensure compliance with relevant regulations, industry standards, and company policies.
 </li>
 <li>
 Implement quality assurance programs to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Budget Management
 
 :
 
 <ul>
 <li>
 Develop and manage budgets for both the call centre and Ecommerce B2C department.
 </li>
 <li>
 Monitor expenses and allocate resources efficiently.
 </li>
 </ul>
 
 
 
 
 Make sure the team follow the workplace safety and health instructions and procedures
 
 
 Ensure any injury, illness, unsafe acts or conditions are reported and inspected as required
 
 
 
 
 
 
 Principle Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Customer Satisfaction and Experience: Monitor and respond to customer feedback and complaints effectively.
 </li>
 <li>
 Operational Efficiency: Optimize call center and e-commerce DTC operations for efficiency and cost-effectiveness. Develop and implement processes and workflows that minimize errors and delays.
 </li>
 <li>
 Performance Metrics: Customer Acquisition, Sales Revenue, NPS, Service Level, Abandoned Calls, App downloads, Customer feedback ratings, ASP, AOV, Waiting Time.
 </li>
 <li>
 Team Management and Development: Foster a culture of collaboration, accountability, and continuous improvement.
 </li>
 <li>
 Technology and Tools: Stay updated on emerging technologies and recommend adoption when beneficial.
 </li>
 <li>
 Reporting and Analytics: Generate and analyze reports to make data-driven decisions.
 </li>
 <li>
 Cross-Functional Collaboration: Collaborate with other departments such as marketing, sales, and logistics to ensure alignment and a seamless customer journey.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Training
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 5 to 7 years of experience in managing a call centre
 </li>
 </ul>
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Knowledge of customer service
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Advance Excel &amp; Power Point skills
 </li>
 </ul>
</div>

Manager, Customer Happiness Centre

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1869 ecommerce lead jobs IN Dubai

eCommerce Lead

eCommerce Lead

eCommerce Manager

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic ...

Digital Marketing Manager – Travel & Tourism

E-commerce Office Manager (female preferred)

Manager, Customer Happiness Centre