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ecommerce operations manager

Robinson & Co (Singapore) Pte Ltd

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: E-Com Operations Specialist Retail Fashion Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Role Purpose:The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.Key Responsibilities:<ul><li>Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.</li><li>Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.</li><li>Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.</li><li>Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.</li><li>Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.</li><li>Assist in creating workflow automation to streamline manual processes and improve efficiency.</li><li>Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.</li><li>Participate in UATs, platform upgrades, and system enhancements with internal tech teams.</li></ul>Requirements:Experience<ul><li>2-4 years in ecommerce operations or platform management.</li><li>Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).</li><li>Understanding of system integrations and API workflows.</li><li>Experience with online merchandising.</li><li>Ability to create reports and dashboards using BI tools.</li><li>Exposure to automation tools like Power Automate is a plus.</li><li>Strong attention to detail and organizational skills.</li><li>Technical understanding of ecommerce platforms and workflows.</li><li>Comfortable with data analysis and reporting tools.</li><li>Proactive problem-solver with a continuous improvement mindset.</li><li>Strong communication and cross-team collaboration skills</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

E-Com Operations Specialist Retail Fashion Dubai

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175081
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 As a Digital Marketing Executive, you will be pivotal in extending the reach and influence of our brands by employing strategic digital marketing tactics across multiple platforms. Your role encompasses optimizing our website to enhance customer experience, managing eCommerce operations efficiently, and ensuring product and inventory data accuracy. By driving sales, maintaining rigorous reporting standards, and spearheading project launches&mdash;including new digital services and platforms&mdash;you will contribute to the ongoing success and innovation of the AFW&amp;J business unit.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Sales
 
 
 <ul>
 <li>
 Drive eCommerce net sales value and manage gross margin budget.
 </li>
 <li>
 Achieve NSV targets consistently.
 
 
 </li>
 </ul>
 Digital Marketing
 
 
 <ul>
 <li>
 Collaborate with the marketing team for budget allocation in digital marketing.
 </li>
 <li>
 Interpret analytics to strategize and implement tactics for brand awareness, audience targeting, acquisition, and conversions.
 </li>
 <li>
 Achieve successful growth in brand awareness, traffic acquisition, and conversions.
 
 
 </li>
 </ul>
 Website Performance
 
 
 <ul>
 <li>
 Optimize website functionality and enrich product information on the front-end.
 </li>
 <li>
 Increase the use of multiple images across brands and maintain website performance.
 </li>
 <li>
 Improve the customer checkout journey experience.
 
 
 </li>
 </ul>
 Product Management
 
 
 <ul>
 <li>
 Monitor product price and inventory accuracy daily.
 </li>
 <li>
 Ensure inventory uploads align with SAP accuracy.
 
 
 </li>
 </ul>
 Project Management
 
 
 <ul>
 <li>
 Automate real-time updates on Shopify.
 </li>
 <li>
 Introduce new payment methods and create brand accounts across digital platforms.
 </li>
 <li>
 Establish partnerships with affiliates and introduce new customer service options such as chat and order tracking.
 </li>
 <li>
 Successfully launch mobile app on iOS and Android platforms.
 
 
 </li>
 </ul>
 eCommerce Operations
 
 
 <ul>
 <li>
 Collaborate with Process and Compliance team to update SOPs reflecting new processes.
 </li>
 <li>
 Ensure SOPs are current and effective.
 
 
 </li>
 </ul>
 Reporting
 
 
 <ul>
 <li>
 Generate and circulate week-to-date, month-to-date, and year-to-date brand performance reports to Brand Managers.
 </li>
 <li>
 Implement feedback received based on performance reports responsibly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficiency in using Shopify backend for operations management.
 </li>
 <li>
 Strong analytical skills with experience in Google Analytics and Shopify analytics for tracking performance.
 </li>
 <li>
 Excellent communication skills for liaising with cross-functional teams and external partners.
 </li>
 <li>
 Ability to strategize and execute ROI-focused digital marketing campaigns across SEO, SEM, social media, and email.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.
 </li>
 <li>
 3-5 years of experience in digital marketing, particularly with Shopify platforms.
 </li>
 <li>
 Proven track record in managing eCommerce operations and website optimization.
 </li>
 <li>
 Technical expertise in product catalog management, order processing, theme customization, app integrations, and customer support channels.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Digital Marketing Executive | Retail | Al Futtaim Watches & Jewelry | UAE

RNA Resources Group Limited

This role will lead cross-functional projects and operational excellence for Ecommerce Marketplace operations to help deliver a superlative customer experience.Key responsibilities will include:1. Warehouse & Fulfillment Operations<ul><li>Oversee daily operations of the fulfillment center — inbound, put-away, storage, picking, packing, dispatch, and returns.</li><li>Ensure on-time and accurate order fulfillment as per SLAs (Service Level Agreements).</li><li>Monitor key warehouse KPIs — order accuracy, OTIF (On-Time In-Full), inventory accuracy, dock-to-stock time, and productivity metrics.</li><li>Coordinate with client Teams to maintain efficient workflow and resolve operational bottlenecks.</li><li>Drive continuous process improvements to enhance speed, accuracy, and cost optimization.</li></ul>2. Client Partner Management<ul><li>Act as the primary liaison between the company and the Clients.</li><li>Review and evaluate performance against agreed SLAs and KPIs.</li><li>Conduct weekly/monthly performance reviews and corrective action plans.</li><li>Ensure adherence to safety, compliance, and quality standards.</li><li>Drive accountability for manpower planning, material handling equipment (MHE), and space utilization.</li></ul>3. Inventory & Data Management<ul><li>Ensure real-time inventory visibility and accuracy across WMS/ERP systems.</li><li>Oversee regular cycle counts, stock reconciliations, and audits.</li><li>Analyze operational data to identify trends, inefficiencies, and improvement opportunities.</li><li>Prepare and present daily/weekly operational dashboards and performance reports.</li></ul>4. Cost & Budget Control<ul><li>Track and manage operational costs related to fulfillment, packaging, and manpower.</li><li>Identify cost-saving opportunities without compromising quality or service.</li><li>Validate and approve Client billing and ensure adherence to contractual cost structures.</li></ul>5. Team Leadership & Collaboration<ul><li>Collaborate with internal departments – supply chain planning, procurement, logistics, customer service, and technology.</li><li>Provide guidance and oversight to supervisors and team leads.</li><li>Ensure training and development of staff for continuous skill improvement.</li></ul>6. Compliance, Safety & Quality<ul><li>Ensure all fulfillment operations comply with company policies, safety standards, and statutory norms.</li><li>Implement best practices in warehouse safety, housekeeping, and inventory management.</li><li>Support audits (internal/external) and ensure proper documentation and corrective actions.</li></ul>

Assistant Manager (Fulfillment Center)

Nox Bridge LLC

We are looking for a star to oversee our e-commerce operation at our Dubai Marina warehouse/office. Experience in e-commerce and Shopify is a bonus, but attitude and reliability come first.We specialize in the watch and jewelry industry, managing multiple ecommerce stores. We're looking for an Ecommerce Manager to oversee operations, including inventory, logistics, social media, and overall basic management.Key Responsibilities:<ul><li>Ecommerce Management: Oversee multiple online stores, ensuring accurate product listings, promotions, and performance.</li><li>Inventory &amp; Logistics: Manage stock levels, order fulfillment, and coordinate with DHL for timely deliveries.</li><li>Managing marketplaces and their listings.</li><li>Social Media: Keep an eye on social media campaigns to boost brand awareness and engagement.</li><li>Office Management: Supervise packer(s) and communicate with logistics companies to ensure efficient operations.</li></ul>Qualifications (BONUS):<ul><li>Experience in listing and managing marketplaces</li><li>Experience with ecommerce platforms (Shopify)</li><li>Strong organizational, analytical, and leadership skills</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Do you have your own visa?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ecommerce: 2 years (Required)</li></ul>

E-commerce Office Manager (female preferred)

<div>
 
 
 Who We Are:
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
 
 
 
 
 
 
 Role Overview:
 
 
 
 Support the execution of category strategies and daily trading operations, using data insights, customer behavior, and market trends to help drive revenue, margin, and site performance across digital platforms. Coordinate and optimize key ecommerce functions including site merchandising, pricing, promotions, product readiness, and omnichannel fulfilment to ensure a seamless and commercially effective customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in the development and execution of category strategies to maximise revenue, profitability, and customer satisfaction
 </li>
 <li>
 Conduct market research and analyze data to identify growth opportunities and competitive trends within the category.
 </li>
 <li>
 Support the delivery of the sales and margin of owned categories, monitor performance, and take proactive measures to achieve revenue and profitability targets.
 </li>
 <li>
 Analyze sales data, market trends, and competitive landscape to identify areas for growth and profitability improvement.
 </li>
 <li>
 Assist with development and management of category budgets, forecasting revenue and KPIs accurately Utilize data analytics tools to gather insights into category performance and customer behavior.
 </li>
 <li>
 Create and present regular reports on category performance, sales trends, and key performance indicators (KPIs).
 </li>
 <li>
 Present in weekly trade meetings; an overview of business performance as well as suitable data driven actions points to drive business metrics.
 </li>
 <li>
 Track key metrics such as GPV, UPT, Conversion, AOV.
 </li>
 <li>
 Daily site checks of key web/app links, product availability and findability within them and their visual merchandising.
 </li>
 <li>
 Review and analyse onsite customer experience for your categories identifying opportunities to drive users further through the conversion funnel to product pages and beyond.
 </li>
 <li>
 Periodic reviews and updates of the homepage menus and web/app filters vs global sites and local trends and campaigns to optimise user experience.
 </li>
 <li>
 Raising &amp; testing bugs and performing UATs basis areas of responsibility.
 </li>
 <li>
 Create ongoing trading calendar ensuring alignment with retail campaigns, checking readiness of campaign products, adjusting for regional nuances.
 </li>
 <li>
 Brief content requirements to relevant teams as needed in a timely manner.
 </li>
 <li>
 Participate in testing of any new features.
 </li>
 <li>
 Plan &amp; oversee execution of visual merchandising across key categories balancing commercial opportunities with brand priorities and visual aesthetics.
 </li>
 <li>
 Partner with CRO and analytics to measure and optimize.
 </li>
 <li>
 Ensure alignment with local (retail) pricing &amp; promotional calendar, executing for.com as required.
 </li>
 <li>
 Assist in planning and executing promotional campaigns to drive sales and achieve revenue targets.
 </li>
 <li>
 Ensure price changes go live as expected.
 </li>
 <li>
 Monitor competitor promotional activity and key product pricing.
 </li>
 <li>
 Monitor omnichannel fulfilment reports (rejection &amp; SLA data), identifying and taking actions regarding buffers, priorities and active status by store.
 </li>
 <li>
 Identify omnichannel opportunities and risks and highlight as appropriate.
 </li>
 <li>
 Participate in testing of any new functionalities relating to omnichannel
 </li>
 <li>
 Provide monthly store level volume forecasts as directed
 </li>
 <li>
 Provide volume forecasts to warehouse team
 </li>
 <li>
 Review size health on key categories and products, driving analytics for data &amp; reports where needed and addressing issues.
 </li>
 <li>
 Partner with catalog team to check readiness for key products and seasonal launches
 </li>
 <li>
 Identify and deactivate products as needed, based on commercial parameters including age of product, selling price and profit%, understanding the impact on sales &amp; profit of these decisions
 </li>
 <li>
 Oversee and guide inventory transfers across markets
 </li>
 <li>
 Manage and mentor x direct reports.
 </li>
 <li>
 Foster a collaborative and inclusive work environment, encouraging professional development and growth opportunities for team members.
 </li>
 <li>
 Conduct regular performance evaluations, provide feedback, and implement training programs to enhance the team's skills and expertise.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Experience
 
 
 <ul>
 <li>
 Proficiency in using website content management systems and e-commerce platforms such as Salesforce, Akeneo, Fluent, etc.
 </li>
 <li>
 Strong numerical skills and ability to analyse data.
 </li>
 <li>
 Strong command of MS Office Suite, especially Excel for reporting and data analysis.
 </li>
 <li>
 Basic technical troubleshooting skills and the ability to interact with multiple software systems.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 <li>
 Collaborate with other departments such as marketing, buying &amp; merchandising, content, and operations to ensure seamless execution of category strategies and campaigns.
 </li>
 <li>
 Work closely with Product Managers to ensure issues/bugs are reported and resolved, and also identify features to help user experience.
 </li>
 </ul>
</div>

Assistant Category Manager (E-commerce)

<div><div>Who We Are:</div><div>
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.</div><div></div><div>
Role Overview:</div><div>
Support the execution of category strategies and daily trading operations, using data insights, customer behavior, and market trends to help drive revenue, margin, and site performance across digital platforms. Coordinate and optimize key ecommerce functions including site merchandising, pricing, promotions, product readiness, and omnichannel fulfilment to ensure a seamless and commercially effective customer experience.</div><div></div><div>
Responsibilities:</div><ul><li>
Assist in the development and execution of category strategies to maximise revenue, profitability, and customer satisfaction</li><li>
Conduct market research and analyze data to identify growth opportunities and competitive trends within the category.</li><li>
Support the delivery of the sales and margin of owned categories, monitor performance, and take proactive measures to achieve revenue and profitability targets.</li><li>
Analyze sales data, market trends, and competitive landscape to identify areas for growth and profitability improvement.</li><li>
Assist with development and management of category budgets, forecasting revenue and KPIs accurately Utilize data analytics tools to gather insights into category performance and customer behavior.</li><li>
Create and present regular reports on category performance, sales trends, and key performance indicators (KPIs).</li><li>
Present in weekly trade meetings; an overview of business performance as well as suitable data driven actions points to drive business metrics.</li><li>
Track key metrics such as GPV, UPT, Conversion, AOV.</li><li>
Daily site checks of key web/app links, product availability and findability within them and their visual merchandising.</li><li>
Review and analyse onsite customer experience for your categories identifying opportunities to drive users further through the conversion funnel to product pages and beyond.</li><li>
Periodic reviews and updates of the homepage menus and web/app filters vs global sites and local trends and campaigns to optimise user experience.</li><li>
Raising &amp; testing bugs and performing UATs basis areas of responsibility.</li><li>
Create ongoing trading calendar ensuring alignment with retail campaigns, checking readiness of campaign products, adjusting for regional nuances.</li><li>
Brief content requirements to relevant teams as needed in a timely manner.</li><li>
Participate in testing of any new features.</li><li>
Plan &amp; oversee execution of visual merchandising across key categories balancing commercial opportunities with brand priorities and visual aesthetics.</li><li>
Partner with CRO and analytics to measure and optimize.</li><li>
Ensure alignment with local (retail) pricing &amp; promotional calendar, executing for.com as required.</li><li>
Assist in planning and executing promotional campaigns to drive sales and achieve revenue targets.</li><li>
Ensure price changes go live as expected.</li><li>
Monitor competitor promotional activity and key product pricing.</li><li>
Monitor omnichannel fulfilment reports (rejection &amp; SLA data), identifying and taking actions regarding buffers, priorities and active status by store.</li><li>
Identify omnichannel opportunities and risks and highlight as appropriate.</li><li>
Participate in testing of any new functionalities relating to omnichannel</li><li>
Provide monthly store level volume forecasts as directed</li><li>
Provide volume forecasts to warehouse team</li><li>
Review size health on key categories and products, driving analytics for data &amp; reports where needed and addressing issues.</li><li>
Partner with catalog team to check readiness for key products and seasonal launches</li><li>
Identify and deactivate products as needed, based on commercial parameters including age of product, selling price and profit%, understanding the impact on sales &amp; profit of these decisions</li><li>
Oversee and guide inventory transfers across markets</li><li>
Manage and mentor x direct reports.</li><li>
Foster a collaborative and inclusive work environment, encouraging professional development and growth opportunities for team members.</li><li>
Conduct regular performance evaluations, provide feedback, and implement training programs to enhance the team's skills and expertise.</li></ul><div></div><div>
Key Skills &amp; Experience</div><ul><li>
Proficiency in using website content management systems and e-commerce platforms such as Salesforce, Akeneo, Fluent, etc.</li><li>
Strong numerical skills and ability to analyse data.</li><li>
Strong command of MS Office Suite, especially Excel for reporting and data analysis.</li><li>
Basic technical troubleshooting skills and the ability to interact with multiple software systems.</li><li>
High attention to detail and strong organizational skills.</li><li>
Collaborate with other departments such as marketing, buying &amp; merchandising, content, and operations to ensure seamless execution of category strategies and campaigns.</li><li>
Work closely with Product Managers to ensure issues/bugs are reported and resolved, and also identify features to help user experience.</li></ul></div>

Assistant Category Manager (Digital)

TikTok

About the Client Solutions Team: About the Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok's suite of advertising solutions. Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships. Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment. About the role: The Client Solutions Manager - Retail & eCommerce is an expert in TikTok's performance and branding solutions for retail and ecommerce clients across the GCC, particularly in Saudi Arabia. This role focuses on industries such as fashion, electronics, furniture, beauty, and lifestyle retail. The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long term growth. You will collaborate with Client Partners to design end to end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web tracking, campaign optimizations, A / B testing, and measurement setup, is critical for success in this role. Responsibilities: <ul> <li>Own and grow post sales relationships with ecommerce and retail advertisers, ensuring measurable performance outcomes and sustainable growth.</li> <li>Partner with Client Partners in pre sales to provide strategic recommendations on campaign architecture, bidding, audience targeting, and creative testing.</li> <li>Develop and optimize strategies to improve ROAS & CPA while maintaining efficiency across performance and branding campaigns.</li> <li>Ensure correct technical setup of Pixel and Events API integrations around data quality, attribution, and cross channel measurement.</li> <li>Conduct A / B testing and incrementality analyses to evaluate the impact of media strategies and guide future investment decisions.</li> <li>Translate performance data into business insights, creating benchmarks, dashboards, and case studies to inform optimization.</li> <li>Lead business reviews with clients to highlight growth opportunities, campaign learnings, and adoption of new TikTok commerce solutions.</li> <li>Collaborate cross functionally with Measurement, Product, and Creative Ops teams to deliver scalable success stories and test new ecommerce features.</li> <li>Champion ecommerce excellence internally by sharing best practices, local market trends, and success stories from KSA and the GCC region.</li> </ul> Minimum Qualifications: <ul> <li>Language & Communication: Due to the nature of the clients and regions this role will be supporting, high fluency in English and Arabic (spoken and written), with strong client facing communication skills is essential.</li> <li>Proven experience in digital marketing, performance advertising, or ecommerce media strategy, with proven results driving growth for retail or ecommerce clients.</li> <li>Strong analytical and problem solving skills, able to turn complex performance data into actionable insights.</li> <li>Hands on experience managing web conversion campaigns and applying measurement frameworks, attribution models, and A / B testing.</li> <li>Deep understanding of the Saudi and GCC ecommerce ecosystem, including seasonal trends, consumer behavior, and key retail moments.</li> </ul> Preferred Qualifications: <ul> <li>Sales oriented mindset with strong account management skills, ideally with experience growing ecommerce clients across competitive verticals.</li> <li>Familiarity with TikTok commerce solutions.</li> <li>Experience running incrementality or conversion lift studies for retail or ecommerce clients.</li> <li>Technical understanding of data tracking, product feed setup, and dynamic ad formats.</li> <li>Strong communication and stakeholder management skills, with the ability to simplify technical concepts for non technical partners.</li> </ul>

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic ...

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