operations manager

digital marketing manager

commercial manager

operations executive

ecommerce manager

ecommerce operations manager

Chalhoub Group

One of our brands is embarking on a transformative 3-year ecommerce strategy aimed at delivering a seamless omnichannel customer experience and expanding the brand s digital reach. We are looking for a hands-on Ecommerce Manager to lead the operational execution of this strategy, ensuring campaigns, site performance, and cross-functional initiatives run smoothly. This role focuses on turning strategic plans into action, optimizing online experiences, and driving operational excellence across the ecommerce platform. Key Responsibilities: <ul> <li>Translate the strategic 3-year ecommerce roadmap into actionable initiatives, driving results across the business.</li> <li>Take ownership of the day-to-day operations of the brand's ecommerce platform, ensuring a seamless and engaging online experience for customers.</li> <li>Take ownership for commercial performance (sales, margin, profitability..) including P&amp;L responsibility and budget management</li> <li>Collaborate closely with cross-functional teams including content, CRM, supply chain, and retail operations to ensure smooth execution of ecommerce operations.</li> <li>Monitor and optimize site performance, focusing on key metrics such as traffic, conversion, and customer satisfaction.</li> <li>Drive customer acquisition and retention strategies</li> <li>Lead the execution of digital marketing campaigns, analyzing results and making data-driven improvements.</li> <li>Partner with brand teams to ensure their products and messaging are aligned with ecommerce objectives.</li> <li>Maintain consistent online brand representation, ensuring content, merchandising, and visual presentation meet the brand's standards.</li> <li>Drive best practices for omnichannel fulfillment, enhancing the overall customer journey across both online and in-store touchpoints.</li> <li>Provide regular insights and reporting on ecommerce operations, highlighting areas for improvement and efficiency gains.</li> <li>Foster a collaborative, agile, and customer-focused culture within the ecommerce team, championing operational excellence and business priorities.</li> </ul> What you ll need to succeed <ul> <li>Proven track record in a commercial ecommerce lead role, with experience in launching or scaling platforms; omnichannel expertise required, and multibrand exposure is a strong advantage.</li> <li>Strong focus on customer experience and digital service excellence, paired with a sharp operational mindset.</li> <li>Skilled in campaign execution, site performance management, and cross-functional coordination (content, supply chain, CRM, etc.).</li> <li>Thrives in fast-paced, startup-like environments, with strong change management and problem-solving capabilities.</li> <li>Collaborative and adaptable, with the ability to influence, negotiate, and build alignment across teams.</li> <li>Highly organized, hands-on, and agile, with a proactive approach to driving results. </li> </ul>

Ecommerce Manager

BTF Group

Job Profile: <ul> <li>We are seeking a highly motivated and results-oriented E-commerce Manager to lead and optimize our online platform's growth and operations, with a strong focus on the Middle Eastern market, particularly the UAE</li> <li>The ideal candidate will possess deep expertise in digital marketing, operational excellence, brand strategy, and product lifecycle management</li> <li>This role demands a balance of technical proficiency, team leadership, and market insight to drive growth, engagement, and customer satisfaction</li> </ul> Job Responsibilities: <ul> <li>Digital Marketing ExpertiseDevelop and execute performance-driven SEO, SMM, PPC, and email marketing campaigns tailored to regional gifting behaviors</li> <li>Manage and optimize paid media budgets across platforms (Google Ads, Meta, etc)</li> <li>Leverage tools like Google Analytics, SEMrush, HubSpot, and Meta Business Suite for campaign tracking and insights</li> <li>Implement personalization strategies based on user psychology and gifting intent (eg</li> <li>, occasion-based targeting, emotional triggers)</li> <li>Monitor and improve conversion funnels, retargeting strategies, and A/B testing initiatives</li> <li>Operational Excellence</li> <li>Lead and coordinate the e-commerce team across delivery, order fulfillment, customer service, and vendor management</li> <li>Ensure timely and accurate execution of gifting orders, especially during peak seasons and regional holidays</li> <li>Implement dashboards and SOPs for real-time tracking of logistics, inventory, and customer satisfaction</li> <li>Collaborate with production and packaging teams to maintain quality and consistency</li> <li>Brand Promotion &amp; Strategic Tie-upsDrive brand visibility through influencer collaborations, corporate gifting partnerships, and seasonal campaigns</li> <li>Develop and execute strategic tie-ups with local businesses and premium brands</li> <li>Craft emotionally resonant brand narratives tailored to Middle Eastern cultural nuances and gifting traditions</li> <li>Analyze brand performance metrics and adjust strategies for long-term positioning</li> <li>Product Launch &amp; Catalogue ManagementPlan and execute new product launches aligned with regional gifting occasions (eg, Eid, Ramadan, National Day)</li> <li>Define pricing strategies based on market trends, competitor analysis, and perceived value</li> <li>Manage catalogue hygiene, bundling strategies, and add-on product integrations</li> <li>Collaborate with design and merchandising teams to ensure visual appeal and discoverability.</li> </ul><div> </div><div><div style="">Role: Catalog Manager</div><div style="">Industry Type: Retail</div><div style="">Department: Merchandising, Retail &amp; eCommerce</div><div style="">Employment Type: Full Time, Permanent</div><div style="">Role Category: eCommerce Operations</div><div style="">Education</div><div style="">UG: Any Graduate</div><div style="">PG: Any Postgraduate</div><div style="">Doctorate: Doctorate Not Required</div></div>

Shipa

Monitor and manage the daily operations for Shipa Ecommerce end-to-end from the time data is received in Parcel Management module all the way to delivery and invoicing to clients.This job excludes payments, receivables, and payables. Your Responsibilities: <ul> <li>Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of e-commerce packages</li> <li>Manage hub/warehouse operations, including inbound/outbound package handling, sorting, and dispatch</li> <li>Draft SOPs and work with Tech team on drafting system operations requirement and improving user experience on Shipa Ecommerce systems</li> <li>Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed</li> <li>Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met</li> <li>Train, and manage delivery associates, drivers, and operations support staff</li> <li>Monitor performance metrics and implement improvement plans</li> <li>Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement</li> <li>Ensure compliance with safety, legal, and company standards in all operations</li> <li>Identify operational gaps and lead process improvement initiatives</li> <li>Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs</li> </ul>

Operations Lead

RNA Resources Group Limited

This role will lead cross-functional projects and operational excellence for Ecommerce Marketplace operations to help deliver a superlative customer experience.Key responsibilities will include:1. Warehouse & Fulfillment Operations<ul><li>Oversee daily operations of the fulfillment center — inbound, put-away, storage, picking, packing, dispatch, and returns.</li><li>Ensure on-time and accurate order fulfillment as per SLAs (Service Level Agreements).</li><li>Monitor key warehouse KPIs — order accuracy, OTIF (On-Time In-Full), inventory accuracy, dock-to-stock time, and productivity metrics.</li><li>Coordinate with client Teams to maintain efficient workflow and resolve operational bottlenecks.</li><li>Drive continuous process improvements to enhance speed, accuracy, and cost optimization.</li></ul>2. Client Partner Management<ul><li>Act as the primary liaison between the company and the Clients.</li><li>Review and evaluate performance against agreed SLAs and KPIs.</li><li>Conduct weekly/monthly performance reviews and corrective action plans.</li><li>Ensure adherence to safety, compliance, and quality standards.</li><li>Drive accountability for manpower planning, material handling equipment (MHE), and space utilization.</li></ul>3. Inventory & Data Management<ul><li>Ensure real-time inventory visibility and accuracy across WMS/ERP systems.</li><li>Oversee regular cycle counts, stock reconciliations, and audits.</li><li>Analyze operational data to identify trends, inefficiencies, and improvement opportunities.</li><li>Prepare and present daily/weekly operational dashboards and performance reports.</li></ul>4. Cost & Budget Control<ul><li>Track and manage operational costs related to fulfillment, packaging, and manpower.</li><li>Identify cost-saving opportunities without compromising quality or service.</li><li>Validate and approve Client billing and ensure adherence to contractual cost structures.</li></ul>5. Team Leadership & Collaboration<ul><li>Collaborate with internal departments – supply chain planning, procurement, logistics, customer service, and technology.</li><li>Provide guidance and oversight to supervisors and team leads.</li><li>Ensure training and development of staff for continuous skill improvement.</li></ul>6. Compliance, Safety & Quality<ul><li>Ensure all fulfillment operations comply with company policies, safety standards, and statutory norms.</li><li>Implement best practices in warehouse safety, housekeeping, and inventory management.</li><li>Support audits (internal/external) and ensure proper documentation and corrective actions.</li></ul>

Assistant Manager (Fulfillment Center)

Nox Bridge LLC

We are looking for a star to oversee our e-commerce operation at our Dubai Marina warehouse/office. Experience in e-commerce and Shopify is a bonus, but attitude and reliability come first.We specialize in the watch and jewelry industry, managing multiple ecommerce stores. We're looking for an Ecommerce Manager to oversee operations, including inventory, logistics, social media, and overall basic management.Key Responsibilities:<ul><li>Ecommerce Management: Oversee multiple online stores, ensuring accurate product listings, promotions, and performance.</li><li>Inventory &amp; Logistics: Manage stock levels, order fulfillment, and coordinate with DHL for timely deliveries.</li><li>Managing marketplaces and their listings.</li><li>Social Media: Keep an eye on social media campaigns to boost brand awareness and engagement.</li><li>Office Management: Supervise packer(s) and communicate with logistics companies to ensure efficient operations.</li></ul>Qualifications (BONUS):<ul><li>Experience in listing and managing marketplaces</li><li>Experience with ecommerce platforms (Shopify)</li><li>Strong organizational, analytical, and leadership skills</li></ul>Job Type: Full-timePay: AED4,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Do you have your own visa?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ecommerce: 2 years (Required)</li></ul>

E-commerce Office Manager (female preferred)

Job Summary: We are seeking a highly motivated and results-oriented Key Account Manager to cultivate and expand relationships with our most valuable clients. This role requires a strategic mindset, strong relationship-building skills, and a deep understanding of customer needs. Your Responsibilities Account Management eCommerce &amp; Cross-Border: <ul> <li>Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms.</li> <li>Build and maintain strong relationships with key decision-makers at client organizations, especially those involved in digital commerce and cross-border fulfillment.</li> <li>Identify and pursue growth opportunities in cross-border eCommerce, optimizing routes, services, and product offerings.</li> <li>Enhance client onboarding and operational processes for seamless integration with our fulfillment, air/ocean, and last-mile delivery capabilities.</li> <li>Ensure customer satisfaction and loyalty by aligning internal capabilities with client requirements in fast-paced eCommerce markets.</li> <li>Roles could also extend ecommerce and also include managing SaaS customers and projects on wider initiatives </li> </ul> Revenue Generation: <ul> <li>Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments.</li> <li>Drive solution sales for international parcel delivery, express freight, cross-dock, returns management, and hybrid delivery models.</li> <li>Collaborate with product, pricing, and solutions teams to tailor service bundles for cross-border and domestic eCommerce.</li> </ul> Customer Relationship Management: <ul> <li>Understand digital commerce trends and work closely with clients to address logistics pain points.</li> <li>Co-develop process improvements that enhance visibility, delivery speed, and cost-efficiency across the supply chain.</li> <li>Maintain high service levels, proactively resolve issues, and act as a trusted logistics advisor.</li> </ul> Sales Forecasting &amp; Pipeline: <ul> <li>Maintain detailed forecasts and pipeline management with a focus on the eCommerce vertical.</li> <li>Analyze sales data and campaign effectiveness to identify opportunities for upselling or improved service adoption.</li> </ul> Stakeholder Management: <ul> <li>Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution.</li> <li>Represent the company at industry events and eCommerce-focused trade shows or webinars.</li> </ul>

Key Account Manager

<div>
 
 
 Who We Are:
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.
 
 
 
 
 
 
 Role Overview:
 
 
 
 Support the execution of category strategies and daily trading operations, using data insights, customer behavior, and market trends to help drive revenue, margin, and site performance across digital platforms. Coordinate and optimize key ecommerce functions including site merchandising, pricing, promotions, product readiness, and omnichannel fulfilment to ensure a seamless and commercially effective customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in the development and execution of category strategies to maximise revenue, profitability, and customer satisfaction
 </li>
 <li>
 Conduct market research and analyze data to identify growth opportunities and competitive trends within the category.
 </li>
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 Support the delivery of the sales and margin of owned categories, monitor performance, and take proactive measures to achieve revenue and profitability targets.
 </li>
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 Analyze sales data, market trends, and competitive landscape to identify areas for growth and profitability improvement.
 </li>
 <li>
 Assist with development and management of category budgets, forecasting revenue and KPIs accurately Utilize data analytics tools to gather insights into category performance and customer behavior.
 </li>
 <li>
 Create and present regular reports on category performance, sales trends, and key performance indicators (KPIs).
 </li>
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 Present in weekly trade meetings; an overview of business performance as well as suitable data driven actions points to drive business metrics.
 </li>
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 Track key metrics such as GPV, UPT, Conversion, AOV.
 </li>
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 Daily site checks of key web/app links, product availability and findability within them and their visual merchandising.
 </li>
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 Review and analyse onsite customer experience for your categories identifying opportunities to drive users further through the conversion funnel to product pages and beyond.
 </li>
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 Periodic reviews and updates of the homepage menus and web/app filters vs global sites and local trends and campaigns to optimise user experience.
 </li>
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 Raising &amp; testing bugs and performing UATs basis areas of responsibility.
 </li>
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 Create ongoing trading calendar ensuring alignment with retail campaigns, checking readiness of campaign products, adjusting for regional nuances.
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 Brief content requirements to relevant teams as needed in a timely manner.
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 Participate in testing of any new features.
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 Plan &amp; oversee execution of visual merchandising across key categories balancing commercial opportunities with brand priorities and visual aesthetics.
 </li>
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 Partner with CRO and analytics to measure and optimize.
 </li>
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 Ensure alignment with local (retail) pricing &amp; promotional calendar, executing for.com as required.
 </li>
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 Assist in planning and executing promotional campaigns to drive sales and achieve revenue targets.
 </li>
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 Ensure price changes go live as expected.
 </li>
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 Monitor competitor promotional activity and key product pricing.
 </li>
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 Monitor omnichannel fulfilment reports (rejection &amp; SLA data), identifying and taking actions regarding buffers, priorities and active status by store.
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 Identify omnichannel opportunities and risks and highlight as appropriate.
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 Participate in testing of any new functionalities relating to omnichannel
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 <li>
 Provide monthly store level volume forecasts as directed
 </li>
 <li>
 Provide volume forecasts to warehouse team
 </li>
 <li>
 Review size health on key categories and products, driving analytics for data &amp; reports where needed and addressing issues.
 </li>
 <li>
 Partner with catalog team to check readiness for key products and seasonal launches
 </li>
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 Identify and deactivate products as needed, based on commercial parameters including age of product, selling price and profit%, understanding the impact on sales &amp; profit of these decisions
 </li>
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 Oversee and guide inventory transfers across markets
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 Manage and mentor x direct reports.
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 Foster a collaborative and inclusive work environment, encouraging professional development and growth opportunities for team members.
 </li>
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 Conduct regular performance evaluations, provide feedback, and implement training programs to enhance the team's skills and expertise.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Experience
 
 
 <ul>
 <li>
 Proficiency in using website content management systems and e-commerce platforms such as Salesforce, Akeneo, Fluent, etc.
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 Strong numerical skills and ability to analyse data.
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 Strong command of MS Office Suite, especially Excel for reporting and data analysis.
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 Basic technical troubleshooting skills and the ability to interact with multiple software systems.
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 High attention to detail and strong organizational skills.
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 Collaborate with other departments such as marketing, buying &amp; merchandising, content, and operations to ensure seamless execution of category strategies and campaigns.
 </li>
 <li>
 Work closely with Product Managers to ensure issues/bugs are reported and resolved, and also identify features to help user experience.
 </li>
 </ul>
</div>

Assistant Category Manager - Arabic Speaking

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6229 ecommerce operations manager jobs IN Dubai

Ecommerce Manager

Ecommerce Manager

Operations Lead

Assistant Manager (Fulfillment Center)

E-commerce Office Manager (female preferred)

Key Account Manager

Assistant Category Manager - Arabic Speaking