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employee success business partner director

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
Join our world-class Customer Success Employee Success Business Partner (ESBP) team. This Senior Director-level role supports account-aligned organizations within Salesforce and partners directly with senior Account Success leaders driving long-term vision and strategy for our most high-impact businesses.
We are seeking a strategic HR/ESBP leader who embodies our culture and values, with a strong track record of influencing executive stakeholders and delivering measurable business results in complex, fast-paced technology environments.
In this role, you will align people strategy with business objectives, enabling growth, innovation, and organizational effectiveness across a large-scale portfolio.
Key Responsibilities
Executive Partnership &amp; Strategic Advising
<ul><li>Serve as a trusted advisor to senior leaders.
</li><li>Influence business and talent priorities through strong executive relationships and professional credibility.
</li><li>Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design.
</li></ul>Workforce Strategy &amp; Organizational Design
<ul><li>Proactively advise on workforce planning, location strategy, organizational structure, skills evolution, and long-term capability building aligned to cloud growth objectives.
</li><li>Lead organizational design efforts in high-growth and transformation environments.
</li><li>Act as a change agent as the organization evolves in response to market dynamics, competitive pressures, AI-driven innovation, and technological advancement.
</li></ul>Talent Strategy &amp; Leadership Development
<ul><li>Lead and execute end-to-end talent planning processes, including succession planning, leadership development, and high-potential identification.
</li><li>Assess leadership capability and accelerate development within highly technical, product-driven environments.
</li><li>Drive employee engagement and retention strategies in partnership with leadership.
</li></ul>Equality, Inclusion &amp; People Programs
<ul><li>Partner to advance Equality initiatives, including representation strategy, talent movement, recruiting alignment, and targeted development efforts.
</li><li>Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives.
</li><li>Ensure seamless execution of employee success processes and programs.
</li></ul>Data-Driven Decision Making
<ul><li>Analyze business trends, product strategy shifts, and talent metrics to inform proactive, data-driven people strategies.
</li><li>Translate insights into actionable solutions that enhance performance and organizational effectiveness.
</li></ul>Key Qualifications
<ul><li>Demonstrated change management expertise within fast-paced technology organizations.
</li><li>Deep HR/ES business partner experience diagnosing complex organizational challenges and mobilizing effective solutions.
</li><li>Strong talent assessment and leadership development capabilities in engineering and product environments.
</li><li>High business acumen with the ability to connect talent strategy to financial and operational outcomes.
</li><li>Proven ability to build trusted partnerships with senior leaders.
</li><li>Results-oriented with a strong drive to create meaningful organizational impact.
</li></ul>Education &amp; Experience
<ul><li>8+ years of HR/ES business partner experience.
</li><li>Bachelor&rsquo;s degree required.
</li><li>Advanced degree in Human Resources, Organization Development, Business, or related field strongly preferred.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $3,332,600 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Employee Success Business Partner Director

Career Group

<div>
 
 
 Executive / Personal Assistant - Prestigious Investment Firm, SF Office
 
 
 
 
 
 
 $120k-140k
 
 
 
 
 
 We are seeking a dedicated, sharp, experienced, and professional Executive Assistant to support a Managing Director on our investment team in San Francisco. We are interested in seeing candidates who have supported UHNWI out of a family office or business entity. This position will handle core Executive Assistant administrative and support duties as well as a wide array of other responsibilities including data management and special projects. Responsiveness, effective multitasking, a strong work ethic confidentiality, and sound judgment are imperative to success. The Executive Assistant will also collaborate closely with other members of the Investment Team and other colleagues.
 
 
 
 
 
 
 
 
 Principal Responsibilities:
 
 <ul>
 <li>
 Provide holistic administrative support for the Managing Director and team members.
 </li>
 <li>
 Own and manage complex high-volume calendaring across multiple time zones.
 </li>
 <li>
 Ensure seamless flow of the Managing Director&rsquo;s daily activities.
 </li>
 <li>
 Anticipate needs and proactively solve problems.
 </li>
 <li>
 Act as a gatekeeper and time management partner to ensure effective prioritization, including managing communication and requests and helping to align priorities.
 </li>
 <li>
 Act as a trusted partner and sounding board.
 </li>
 <li>
 Be highly dependable and consistently reachable, with the ability to respond promptly to time- sensitive matters outside of &ldquo;regular&rdquo; business hours.
 </li>
 <li>
 Coordinate internal and external meetings, including compiling and distributing meeting materials.
 </li>
 <li>
 Arrange extensive domestic and international travel.
 </li>
 <li>
 Document and refine operational processes to increase efficiency across the Investment team.
 </li>
 <li>
 Manage and process monthly expense reports.
 </li>
 <li>
 Collaborate closely with other executive assistants and operations partners to ensure firm-wide alignment and coverage.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 5+ years in an executive support role, with significant experience in managing complex calendars, travel, and daily administrative operations.
 </li>
 <li>
 Experience supporting a Managing Director-level principal and team preferred.
 </li>
 <li>
 3+ years of experience working in a Finance Services environment strongly preferred.
 </li>
 <li>
 Desire to learn and work in an entrepreneurial, high pressure, ever-changing environment.
 </li>
 <li>
 Highly motivated, self-driven, solution and detail oriented.
 </li>
 <li>
 Thorough attention to detail and superior communication skills.
 </li>
 <li>
 Strong time management skills: ability to handle multiple concurrent assignments with a high degree of accuracy and meet deadlines in a high-pressure environment.
 </li>
 <li>
 Ability to think independently and provide creative solutions.
 </li>
 <li>
 Strong emotional intelligence and ability to diplomatically navigate complex situations.
 </li>
 <li>
 Positive attitude -- no task is too big or too small.
 </li>
 <li>
 Experience with Microsoft Office; experience with Salesforce ideal.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
 
 
 
 
 
 
 
 California applicants, please view our Privacy Notice here:
 
 https://careergroupcompanies.com/california-privacy-notice/.
 
 
 
</div>

Executive/Personal Assistant - Investment Firm

San Francisco Federal Credit Union

<div><div><div>Who Are We?</div></div>
With an &ldquo;A&rdquo; health rating and solid year-over-year growth, San Francisco Federal Credit Union&rsquo;s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking a Senior Manager/Director of Learning, Engagement &amp; Culture for our Golden Gate Branch in San Francisco.
Role Overview
The Senior Manager/Director of Learning, Engagement &amp; Culture is a strategic leader responsible for designing and driving initiatives that shape organizational culture, enhance employee engagement, and foster continuous learning and leadership development. This role goes beyond traditional training, serving as a catalyst for organizational growth and transformation. Reporting to the Chief People Officer, the Manager, Director partners across function to embed a growth mindset, promote inclusive leadership, and ensure a consistent, high-impact employee experience from onboarding through career progression.
Key Responsibilities<ul><li>
Design and execute an integrated learning and development strategy aligned with business goals and cultural priorities.</li><li>
Oversee the creation and delivery of leadership development programs for all levels, including emerging leaders and senior executives.</li><li>
Lead and evolve the onboarding experience to accelerate new hire engagement and performance.</li><li>
Develop engagement initiatives that foster connection, purpose, and pride in the organization.</li><li>
Manage the planning, delivery, and tracking of mandatory compliance training across the organization to ensure regulatory and policy adherence.</li><li>
Oversee development and delivery of business systems training specific to retail banking platforms (e.g., core banking systems, teller systems, loan origination, etc.)
</li><li>Partner with HR and business leaders to assess learning needs and organizational development priorities.</li><li>
Measure and report on learning effectiveness and engagement outcomes; continuously optimize programs based on data and feedback.</li><li>
Champion a culture of growth, curiosity, inclusion, and accountability through learning experiences and cultural initiatives.</li><li>
Facilitate learning assessments, pulse surveys, and feedback loops to identify opportunities for improvement.</li></ul>
<div><div>Who Are You?</div></div>
Qualifications &amp; Experience<ul><li>
7+ to 10+ years of relevant progressive experience in leading learning and development, organizational development, and related talent initiatives. Preferably in financial services.</li><li>
Expertise in learning strategy, instructional design and leadership program design.</li><li>
Bachelor&rsquo;s degree in human resources, Organizational Development, Business Administration, or a related field is highly desirable. Advanced degrees or professional certifications are preferred but not mandatory.</li><li>
Track record in culture transformation and employee engagement and change management.</li><li>
Exceptional communication and interpersonal skills and able to effectively engage and influence stakeholders at all levels of the organization.
</li><li>Strategic thinker with strong analytical skills.</li><li>
Discretion and integrity in handling confidential information.</li><li>
Strong leadership and people management skills with the ability to oversee multiple projects and programs simultaneously.</li></ul>
Data-driven and results oriented.
<div><div>Why You&rsquo;ll Love It Here</div></div>
You&rsquo;ll work alongside a passionate team in a mission-driven organization, get exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same&mdash;and that&rsquo;s exactly how you like it.
The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement.
SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</div>

Director, Learning, Engagement & Culture

Phyton Talent Advisors

<div>
 
 
 Our Client, a Global Financial Services Firm, is seeking an Executive Assistant in their San Francisco, California location.
 
 
 
 
 
 
 
 
 
 
 Overview
 
 
 
 We are seeking a highly organized and proactive Executive Assistant to support Managing Director(s) and their teams within Investment &amp; Corporate Banking. This individual will play a critical role in ensuring day-to-day operations run smoothly, serving as a trusted partner to senior leadership and a key liaison across the business. A college degree is preferred but not required.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide comprehensive administrative support to Managing Director(s) and team members
 </li>
 <li>
 Manage complex Outlook calendars, coordinating internal and external meetings
 </li>
 <li>
 Schedule client meetings and oversee logistics including availability coordination, catering, guest registration, conference rooms, and video connectivity
 </li>
 <li>
 Coordinate domestic and international travel arrangements, including flights, hotels, and ground transportation
 </li>
 <li>
 Process and track business expenses in accordance with company policies; follow up on receipts and reimbursement status
 </li>
 <li>
 Act as a gatekeeper by managing phone lines, screening calls, and delivering detailed messages
 </li>
 <li>
 Maintain and update client data in Salesforce systems (OneBanker, BoardEx)
 </li>
 <li>
 Support communications across management and the banking division
 </li>
 <li>
 Participate in business unit projects as assigned by leadership
 </li>
 <li>
 Partner with the administrative team and provide coverage as needed
 </li>
 <li>
 Oversee general office operations, including ordering supplies and managing mail distribution
 </li>
 <li>
 Serve as liaison between IT and the business unit for onboarding support and troubleshooting
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 3+ years of administrative experience; financial services experience preferred
 </li>
 <li>
 Experience managing travel and expenses, ideally using Concur
 </li>
 <li>
 Proficiency in Microsoft Word, Excel, and Outlook
 </li>
 <li>
 Exceptional interpersonal, written, and verbal communication skills
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to multitask, prioritize, and work effectively in a fast-paced environment
 </li>
 <li>
 Positive, professional attitude with the ability to remain composed under pressure
 </li>
 <li>
 Adaptable, proactive, and responsive with a strong sense of urgency
 </li>
 <li>
 Demonstrated initiative and willingness to support last-minute needs
 </li>
 <li>
 Team-oriented mindset with the ability to collaborate across bankers, IT, HR, and administrative partners
 </li>
 </ul>
</div>

Executive Assistant

LendingClub

<div><h3 class="jobSectionHeader">Current Employees of LendingClub: Please apply via your internal Workday Account</h3>
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!<h2 class="jobSectionHeader">
About the Role</h2>
LendingClub is seeking a strategic, execution-focused Sr Performance Marketing Manager to drive new customer acquisition across paid digital channels. This role will partner closely with the Director of Performance Marketing to optimize and scale programs across paid search, paid social, and display, with the opportunity to expand into additional growth channels over time. 
 
You&rsquo;ll combine hands-on channel expertise with strong analytical rigor to drive measurable business outcomes. This is a high-impact role requiring strong cross-functional collaboration, disciplined testing, and continuous performance optimization.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Own and manage Paid Search, Paid Social, and Display campaigns for the Personal Loans product</li><li>
Partner with agency and analytics teams to optimize performance across additional channels, including Direct Mail, Affiliates/Partners, Email, and Cross-Sell initiatives</li><li>
Monitor daily, weekly, and monthly performance trends, proactively identifying opportunities to improve efficiency and scale</li><li>
Translate performance data into actionable insights and strategic recommendations for senior leadership</li><li>
Lead creative and landing page testing initiatives to improve conversion and ROI</li><li>
Collaborate cross-functionally with Legal, Product, Operations, Finance, and Analytics to launch and scale new initiatives</li><li>
Manage campaign execution from planning through launch and optimization, ensuring timelines and business goals are met</li></ul><h2 class="jobSectionHeader">
About You</h2><ul><li>
6+ years of experience in performance, growth, or digital marketing roles</li><li>
Strong hands-on experience with platforms such as Google Ads, DV360, The Trade Desk, Meta, and YouTube</li><li>
Deep analytical orientation with the ability to synthesize data into insights and KPIs (SQL experience a plus)</li><li>
Experience managing agency relationships or working closely with performance marketing partners</li><li>
Familiarity with marketing analytics platforms and marketing technology, including tracking mechanisms such as cookies, pixels, and UTMs</li><li>
Strong communication skills with the ability to influence cross-functional stakeholders</li><li>
High attention to detail with strong organizational skills and ability to manage multiple priorities</li><li>
Bachelor&rsquo;s degree in a related field; or equivalent work experience</li></ul>
Work Location
 
San Francisco 
 
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role&rsquo;s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role&rsquo;s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
 
 
Time Zone Requirements
 
Primarily PT 
 
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary. 
 
Travel Requirements
 
As needed travel to LendingClub offices and/or other locations, as needed.
 
 
Compensation
 
The target base salary range for this position is 156,000-175,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub&rsquo;s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings). 
 
We&rsquo;re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
 
 
#LI-Hybrid
 
#LI-HB1 
 
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.</div>

Sr Performance Marketing Manager, Paid Digital

Adikteev

<div><ul><li>WHO WE ARE</li></ul>
Adikteev fuels the app ecosystem by inspiring users to engage with the apps they know and love. Specializing in user retention, we grow in-app revenue and build user loyalty with custom retargeting and CTV campaigns.
Operating globally from Paris, San Francisco, and Seoul, Adikteev has grown to over 100 employees and achieved 60% revenue growth this year.<div><ul><li> 
HOW WE MAKE AN IMPACT</li></ul></div><ul><li>Own it, Live it: Our top priority is making sure our customers are fully supported and engaged. We're not afraid to make decisive moves, embrace challenges, and see them through to the end.</li><li>Rolling with Changes: We don't just face challenges, we anticipate them. Agility is core to who we are, and we believe in continuous learning and improvement.</li><li>Making waves with purpose: We're here to make a difference. Every decision and action is aimed at creating a positive and meaningful impact.</li><li>The ADIKTEAM vibe: We're more than a team; we're the ADIKTEAM. Everyone plays a crucial role, and we're always looking for people who thrive in collaborative, supporting environments.</li></ul><div><ul><li> 
WHAT YOU WILL DO</li></ul></div>
We are looking for an Account Manager to join the US Account Management team and contribute to our company&rsquo;s continued growth.
Your responsibilities will include:<ul><li>
Ensure day-do-day communication and build long-term relationships with some of the top mobile apps, game developers and agencies in the US;</li><li>
Strive to understand business models &amp; focus areas of your clients and be their strategic partner to grow their mobile retargeting efforts;</li><li>
Take full accountability for campaign success from onboarding to evergreen status and partner closely with Sales and Campaign management team;</li><li>
Ensure ongoing monthly client budgets are maintained, fulfilled, and scaling;</li><li>
Provide clients with reporting and high-quality presentation, successfully demonstrating the value of Adikteev&rsquo;s services and offerings;</li><li>
Be responsible for client business reviews, communicate campaign optimisations and escalate any internal issues and concerns raised by clients;</li><li>
Work with Marketing to create value from the client in the form of case studies, product reviews, surveys.</li></ul><ul><li>WHO YOU ARE</li></ul>
You will be a good fit for the Account Management team at Adikteev if you have:<ul><li>
At least 2/3 years of experience in account management in the AdTech/gaming industry, ideally within the US market.</li><li>
Mobile marketing expert - excellent understanding of mobile KPIs, strategy and industry trends and ability to explain complex concepts in simple &amp; concise ways.</li><li>
Customer-obsessed with high standards for yourself, demonstrating world-class service to clients daily.</li><li>
Demonstrate good time and priority management to be able to be available for your clients as well as for your team.</li><li>
Ability to work in a fast-paced environment where change is frequent.</li><li>
High-degree of ownership.</li><li>
Team player with high level of autonomy.</li><li>
A native level in English.</li></ul><ul><li>PERKS AND BENEFITS</li></ul><ul><li>
Competitive Salary ;</li><li>
Performance-based Quarterly bonus with transparent KPIs ;</li><li>
Longevity bonus every 2 years ;</li><li>
Healthcare plan with excellent coverage (100% of the contribution covered by Adikteev) ;</li><li>
401k ;</li><li>
Unlimited PTOs ;</li><li>
4 1/2 days work week (Fridays afternoon off) ;</li><li>
Cellphone and commute reimbursement ;</li><li>
Flexible remote working policy ;</li><li>
Mental Health support ;</li><li>
Regular team-life event / activity ;</li><li>
Parental leave policy.</li></ul><ul><li>OUR PROCESS</li></ul>
What to expect as you move through our hiring process:<ul><li>
Call with M&eacute;lanie, Talent Acquisition Partner;</li><li>
Team fit interview with Toya, US Account Management Team Lead, and Lauren, Senior Account Manager;</li><li>
A case study to complete remotely and present to Ashmita, EMEA Account Management Team Lead, and Mohammad, Senior Account Manager;</li><li>
Final interview with Antoine, Chief Customer Operations, and Benoit, CHRO &amp; US Managing Director.</li></ul>
If you require accommodations at any stage of the application process, please let us know. It will be handled confidentially by our HR and recruitment team.<ul><li>OUR COMMITMENT</li></ul>
We&rsquo;re proud that our team already spans 22+ nationalities, diverse talent and unique backgrounds, and we want it to grow even more. If this role appeals to you, we welcome your application, even if you don&rsquo;t meet every single qualification. Not everyone gets through our hiring process, but your skills might be a great fit for another opportunity; now or in the future.
Adikteev is an equal opportunity employer. We are committed to building an inclusive environment for all employees, candidates, vendors and clients, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, disability, marital status, or military status.</div>

Account Manager

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
 
 
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
 
 
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
 
 
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
 
 
Key job responsibilities 
Technical expertise:
 
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
 
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
 
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
 
<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
 
<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually 
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually 
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

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