end user - field support Jobs in Baltimore

end user - field support

end user field support

C3EL

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> End User - Field Support</p>
<p><b>
Security Clearance:</b> Secret</p>
<p><b>
Location</b>: Baltimore, MD</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a professional to support the mission in Baltimore, Maryland. This position is full-time on site located at the Department of Transportation, Baltimore MD. Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Updates status of queued service requests with the IT service management system.</p>
<p>
The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>Remote and Deskside Experience troubleshooting hardware and software issues</li>
<li>Troubleshooting Microsoft Windows</li>
<li>Installation and configuration of new machines in a Windows environment</li>
<li>Smart cards / PIV cards (general knowledge)</li>
<li>Experience with Office 365, VPN, Active Directory, Thin Client</li>
<li>Provide Remote Tool Support</li>
<li>Conference Room / VTC Setups</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>U.S. Citizenship.</li>
<li>An active, in-scope US Government issued Secret clearance.</li>
<li>Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.</li>
<li>Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.</li>
<li>Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.</li>
<li>Need to be able to work independently and as part of a team.</li>
<li>Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.</li>
<li>Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.</li>
<li>Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.</li>
<li>Escalates complex problems to upper-level deskside engineers.</li>
<li>Up to 25% travel to various field sites is required, so reliable and independent transportation will be needed.</li>
<li>HDI Technical Support Professional required within six (6) months of employment.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Desired Qualifications:</b></h2>
<div><div><div><ul><li>Familiarity with Remedy, ServiceNow, or other enterprise ITSM/monitoring platforms to provide updates in ITSM systems to document problem resolution progress and meet SLAs.</li>
<li>Understanding of the MAC OS Imaging process using JAMF preferred but not required.</li>
<li>Certifications desirable but not required include A+, Net+, or Sec+.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul> <li>A minimum of a High School diploma or equivalent is required.</li></ul></div>

End User - Field Support

City of Baltimore

<div><div>THIS IS A NON-CIVIL SERVICE POSITION</div><div><i><br>
Salary Range:</i></div><div><i>
$107,187.00 - $176,715.00 Annually</i></div><div><i><br>
Hiring Salary Range:</i></div><div><i>
$107,187.00 - $141,950.00 Annually</i></div><div></div><div>
Get to Know US<br>
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: <div>https://humanresources.baltimorecity.gov/hr-divisions/benefits</div></div><div></div><div>
Job Summary<br>
The Civic Technology Lead (Operations Manager II) serves as the principal technical architect and hands-on engineer within OPI, responsible for designing, building, and optimizing digital systems that advance city operations and service delivery. This role combines deep technical expertise in cloud engineering, software development, and data architecture to drive Baltimore&rsquo;s digital transformation. The Civic Technology Lead works closely with OPI teams and partners with Baltimore City Information Technology (BCIT) to ensure technical alignment across applications and data.Reporting to the Deputy Chief Data Officer, the Civic Technology Lead is the primary architect and technical resource for the team responsible for end-to-end design and delivery of modern, scalable solutions. This position leads efforts to automate processes, integrate citywide systems, and apply emerging technologies (such as AI and mobile applications) to drive innovation and efficiency. The role also provides technical guidance to OPI project teams and collaborates with BCIT and other stakeholders to ensure best-in-class technology solutions for city government. The Civic Technology Lead is OPI&rsquo;s principal technical architect designing, developing, and integrating solutions that power Baltimore&rsquo;s digital transformation and help city teams deliver modern, impactful services.</div><div></div><div>
Essential Functions</div><ul><li>
Design and implement technical architectures that align with organizational strategy and citywide goals.</li><li>
Lead the development and deployment of integrated automation, data, and workflow solutions that streamline city operations.</li><li>
Build and maintain internal tools, platforms, and prototypes, applying best practices in front-end and back-end development.</li><li>
Evaluate and integrate emerging technologies, including cloud services (Azure), data pipelines, and Large Language Models (LLMs), to accelerate digital transformation.</li><li>
Collaborate with OPI colleagues, BCIT, and external partners to resolve disconnected systems and create unified, user-friendly digital experiences.</li><li>
Apply Agile methodologies and lead iterative design and delivery processes for technical solutions.</li><li>
Develop and maintain architectural documentation, solution blueprints, and capability roadmaps.</li><li>
Create feedback loops and integrate user feedback into ongoing solution improvements.</li><li>
Serve as OPI&rsquo;s technical subject matter expert, representing the team in technology discussions and citywide digital initiatives.</li><li>
Perform other related duties as assigned to support OPI&rsquo;s mission and innovation agenda.</li></ul><div></div><div>
Minimum Qualifications<br>
Education: Have a bachelor&rsquo;s degree in computer science, data science, engineering, information technology, or a related field (or equivalent experience). Master&rsquo;s degree in a technical field, certifications in Azure or related platforms, and experience with tools such as Terraform, Docker, Kubernetes, or CI/CD pipelines.</div><div></div><div>
AND</div><div></div><div>
Experience: Have at least seven (7) years of experience in cloud engineering, data engineering, or digital transformation, with a proven track record designing and implementing process automation and integrated system architectures.</div><div></div><div>
OR</div><div><br>
Equivalency Notes: Have an equivalent combination of education and experience.</div><div></div><div>
Knowledge, Skills, and Abilities</div><ul><li>
Advanced technical expertise in cloud engineering, data engineering, and platform architecture (especially Azure and PostgreSQL/PostGIS).</li><li>
Strong front-end and back-end development skills, with experience building scalable, user-centered systems.</li><li>
Experience with process automation, system integration, and deployment of emerging technologies such as LLMs.</li><li>
Proficiency in Agile methodologies, iterative development, and prototyping.</li><li>
Ability to collaborate effectively across multidisciplinary teams and communicate technical concepts to non-technical audiences.</li><li>
Strong analytical, problem-solving, and documentation skills.</li><li>
Familiarity with data management best practices, spatial and non-spatial data solutions, and public sector digital transformation.</li><li>
Self-starter with a commitment to continuous improvement and technical excellence.</li></ul><div></div><div>
Additional Information</div><div></div><div>
Background Check</div><div>
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.</div><div></div><div>
Probation<br>
All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.</div><div></div><div>
Financial Disclosure<br>
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.</div><div></div><div>
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.</div><div></div><div>
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div></div>

Civic Tech Lead, Operations Manager II (NCS) - Mayor's Office of Performance and Innovation

Northrop Grumman

<div>RELOCATION ASSISTANCE: Relocation assistance may be available<p></p>
CLEARANCE REQUIRED FOR START: Yes<p></p>
CLEARANCE TYPE: Top Secret<p></p>
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader"><b>
Description</b></h2><p></p>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.<p></p><p>
At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We&rsquo;re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding expand your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.</p><p></p><p>
Northrop Grumman Mission Systems is seeking a well-qualified Windows Systems Administrator to join its dynamic team of technical professionals in Linthicum, MD. Please note that the selected candidate will be required to work on-site, full-time, at our Linthicum campus &ndash; this is <b>not</b> a remote work opportunity. Roles and responsibilities will include but not be limited to the following:</p><ul><li><p>
Perform as primary Windows Systems Administrator for a small to medium sized classified government contract.</p></li><li><p>
Communicate effectively at all levels of the organization, with internal and external customers, in written and verbal format.</p></li><li><p>
Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.</p></li><li><p>
Support multiple networks and ensure necessary administration tasks are completed.</p></li><li><p>
Analyze internal and external customer requirements, and provide potential solution based on standard hardware and software.</p></li><li><p>
Recommend and implement system enhancements to improve performance and reliability of system, including installing, upgrading/patching, monitoring, problem resolution, and configuration management.</p></li><li><p>
Provide backup and recovery services, manage file systems and disk space, and manage virus protection on a routine basis.</p></li><li><p>
Create and maintain user and computer accounts and modify file permissions and security access lists.</p></li><li><p>
Test new releases of products to ensure compatibility and minimize user impact.</p></li><li><p>
Develop and document technical processes and procedures as needed.</p></li><li><p>
Make recommendations to purchase hardware, software, and system components.</p></li><li><p>
Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.</p></li><li><p>
Adhere to strict Information Systems security guidelines in all cases.</p></li><li><p>
Maintain security audit and logging information on all networked and standalone computers in a classified environment, as directed by the Information Systems Security Manager (ISSM).</p></li><li><p>
Prepare security documentation for input to Computer Security.</p></li><li><p>
Report project status as required for all recurring and non-recurring efforts.</p></li><li><p>
Work under minimal direction and independently determine and develop approach to solutions.</p></li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li><p>
Associate's degree and 7 years of relevant experience, or Bachelor&rsquo;s degree and 5 years of relevant experience, or Master's degree and 3 years of relevant experience; a High School diploma or equivalent with 9 years of relevant experience may be considered in lieu of a completed degree.</p></li><li><p>
Candidates must have a current DoD <b>Top</b> <b>Secret </b>level security clearance (or higher), to include a closed investigation date completed within the last 6 years OR must be enrolled in the DoD Continuous Evaluation (CE) Program, in order to be considered; the required security clearance must be maintained as a condition of continued employment.</p></li><li><p>
The selected candidate will be required to obtain and maintain a Special Access Program (SAP/SAR) clearance as a condition of continued employment.</p></li><li><p>
Current DoD 8570 IAT Level II (or higher) certification (example: Security+ CE); maintaining the required certification will be a condition of continued employment</p></li><li><p>
Experience operating under and managing systems within RMF, STIG, or JSIG information system environments.</p></li><li><p>
Experience installing, configuring, and maintaining computer hardware in a networked environment.</p></li><li><p>
Windows Operating Systems support experience.</p></li><li><p>
Server management experience.</p></li><li><p>
Ability to lift equipment weighing up to 40 pounds.</p></li><li><p>
Ability to work after hours and weekends as needed.</p></li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><p></p><ul><li><p>
DoD 8570 Certification in a primary OS (Windows, Linux, Cisco).</p></li><li><p>
Understanding of basic networking, including subnets, routing, and VLANs; Cisco experience and/or certification.</p></li><li><p>
Experience with configuring and utilizing ACAS software.</p></li><li><p>
Windows AD, LDAP, VMWare, and knowledge of SAN storage systems.</p></li><li><p>
VMWare experience with current version.</p></li><li><p>
Knowledge of environmental monitoring tools (HBSS/Solar Winds).</p></li><li><p>
Rudimentary Scripting experience.</p></li><li><p>
Experience with the creation and deployment of system images in an enterprise environment.</p></li><li><p>
Experience with Certification &amp; Accreditation process.</p></li><li><p>
Patch management experience.</p></li><li><p>
Experience with AV updates.</p></li></ul><p></p><p>
We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our Employee Resource Groups (ERGs) offer opportunities to be a friend, be active, be a volunteer, be a leader, be recognized, and to be yourself. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!</p><p></p>
Primary Level Salary Range: $98,900.00 - $148,300.00<p></p>
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.<p></p>
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.<p></p>
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.<p></p>
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Principal Windows Systems Administrator

Amentum

<div><p><b>Purpose and Impact:
</b></p><p>This team of engineers is focused on providing geolocation solutions directly to decision makers and warfighters around the world. They engage with leadership, mission partners, and solution providers to align requirements, resources, and solutions to enhance the Global Geolocation Infrastructure. Information and tools provided by this team are leveraged by the Intelligence Community as well as forward deployed military assets to assess and affect the operational environment. You will learn to navigate organizational constructions, facilitate collaboration, maintain partnerships, develop communication tools, and manage the implementation of ideas from inception to deployment.</p><p></p><p><b>
Work Schedule: </b><i>(shift hours and days of the week)</i></p><p>
Monday-Friday, 0800-1600</p><p></p><p><b>
Essential Responsibilities: (</b><i>describe the day-to-day</i><b>)</b></p><ul>
<li>
Assist teams with decomposing requirements into users stories and determining team velocity.</li>
<li>Create and deliver scheduled and milestones to the PMO and government.</li>
<li>Work closely with the customers, product users, and product owners to understand the mission needs, define requirements, and create use cases.</li>
<li>Be active participant in sprint planning sessions to decompose Epics into User Stories and work directly with development teams to identify specifics tasks.</li>
<li>Work with mission stakeholders to research and document external integrations.</li>
<li>Create and/or edit technical documentation such as user guides, system diagrams, etc.</li>
</ul><p></p><p><b>
Work Environment, Physical Demands, and Mental Demands:</b></p><p>
NA</p><p></p><p><b>
Minimum Requirements (Knowledge, Skills, and Abilities):</b></p><ul>
<li>
Able to understand system requirements and functional requirements, and transition them into user stories, assisting in decomposition as necessary.</li>
<li>Experience performing systems engineering in the design of complex architectures.</li>
<li>Able to communicate with software developers, system engineers, PMO staff, and external contract stakeholders.</li>
<li>Experience briefing contract, product, project, and program status to stakeholders.</li>
<li>Software Tools: Jira/Confluence, MS Office Tools (Word, Excel, Power Point, SharePoint).</li>
<li>Experience working directly with project developers and/or subject matter experts to create technical documentation.</li>
<li>Ability to create, edit, and maintain technical documentation including user guides, architecture diagrams, dataflow diagrams, etc.</li>
</ul><p></p><ul><li>
<p><b>Clearance Required:
</b></p><p>TS/SCI w FSP</p>
</li></ul><p></p><ul><li>
<p><b>Minimum Education:
</b></p><p>Bachelor&rsquo;s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a bachelor&rsquo;s degree.</p>
</li></ul><p></p><ul><li>
<p><b>Minimum Years of Experience:</b></p>
<p>
Fourteen (14) years of experience as a SE in programs and contracts of similar scope, type and complexity is required. Five (5) years of additional SE experience may be substituted for a bachelor&rsquo;s degree.</p>
<p><b>
Required Certifications:</b> <i>None</i></p>
<p></p>
<p>#javelin</p></li></ul><p><br>
</p><p><b>Compensation Details:</b></p>
$211,000 - $265,000<p><br>
</p><p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p><p></p><p><b><br>
Benefits Overview:</b></p><p>
Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p><ul>
<li><p>
Health, dental, and vision insurance</p></li>
<li><p>
Paid time off and holidays</p></li>
<li><p>
Retirement benefits (including 401(k) matching)</p></li>
<li><p>
Educational reimbursement</p></li>
<li><p>
Parental leave</p></li>
<li><p>
Employee stock purchase plan</p></li>
<li><p>
Tax-saving options</p></li>
<li><p>
Disability and life insurance</p></li>
<li><p>
Pet insurance</p></li></ul><p></p><p><i><br>
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</i></p><p><br>
</p><p><b>Original Posting:</b></p>
03/12/2026 - Until Filled<p>
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.</p><p><br>
</p><p>Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</p></div>

Systems Engineer

CGS Federal (Contact Government Services)

<div>
 Senior Veritas Enterprise Vault Engineer
 <br/>
 <br/>
 Employment Type: Full-Time, Executive-Level
 <br/>
 <br/>
 Department: Legal
 <br/>
 <br/>
 CGS is seeking a dedicated Senior Veritas Enterprise Vault Engineer to join a fast-paced and hard-working team to assist with any legal accounts. As a Veritas Enterprise Vault Engineer, you will play a key role in supporting various aspects of the company's portfolio.
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 Skills and attributes for success:
 <br/>
 <br/>
 The Enterprise Vault is hosted on physical and virtualized Windows Servers and therefore requires the Contractor to provide a wide range of support tasks including but not limited to:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Contractor shall participate in teleconferences or technical meetings to review, educate, and support program objectives;
  </li>
  <li>
   Contractor shall perform configurations, maintenance, monitoring, and troubleshooting using current engineering documentation;
  </li>
  <li>
   Contractor shall record configurations change requests through the established change control board;
  </li>
  <li>
   Contractor shall process storage requests, migrations and decommission tasks;
  </li>
  <li>
   Contractor shall monitor failed system components and coordinate logistics, vendor support, and site support as needed;
  </li>
  <li>
   Contractor shall respond to monitoring alerts and warnings with prompt corrective actions and escalations;
  </li>
  <li>
   Contractor shall complete all scheduled maintenance in accordance with established policies and procedures;
  </li>
  <li>
   Contractor shall prevent data loss or storage system outages by exercising a high level of attention to detail during maintenance;
  </li>
  <li>
   Contractor shall manage technology in remote environments;
  </li>
  <li>
   Contractor shall review and process tickets related to supported system according to the established service level agreements tracked within the service manager database;
  </li>
  <li>
   Contractor shall provide initial response, Level 1 and Level 2 escalation for outages;
  </li>
  <li>
   Contractor shall schedule maintenance actions in a timely manner;
  </li>
  <li>
   Contractor shall create Power Shell and VBS scripts as needed to automate routine maintenance tasks;
  </li>
  <li>
   Contractor shall facilitate the migration of system into cloud infrastructure;
  </li>
  <li>
   Contractor shall perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and systems;
  </li>
  <li>
   Contractor shall review system and application logs to verify completion of scheduled jobs such as backups;
  </li>
  <li>
   Contractor shall apply OS patches and upgrades on a regular basis; upgrade administrative tools and utilities; upgrade end user applications;
  </li>
  <li>
   Contractor shall configure / add new services as necessary;
  </li>
  <li>
   Contractor shall research and recommend innovative, and where possible automated approaches for system administration tasks;
  </li>
  <li>
   Contractor shall prepare and review technical assessments to include required tasks, estimated time frames, and effort for any scope project;
  </li>
  <li>
   Contractor shall provide before/ or after core hour work as required
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Our Commitment:
 <br/>
 <br/>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 <br/>
 <br/>
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 <br/>
 <br/>
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 <br/>
 <br/>
 We care about our employees. Therefore, we offer a comprehensive benefits package.
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Health, Dental, and Vision
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 <br/>
 <br/>
 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
 <br/>
 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 <br/>
 <br/>
 Phone: +1 (888) 680-5916Email: info@cgsfederal.com
 <br/>
 <br/>
 #CJ
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Senior Veritas Enterprise Vault Engineer (Top Secret Clearance Required)

TAI Engineering

<div><b>About the Role:</b><br>
Take ownership of the cybersecurity and compliance posture for a major power generation facility as our NERC Compliance Engineer. This isn't just a &quot;paperwork&quot; role; you will be deeply integrated into the plant's operational technology, maintaining firewalls, managing configuration baselines, and assisting with DCS and PLC maintenance. You&rsquo;ll be the go-to authority for identifying system anomalies, conducting root cause analyses, and ensuring our industrial networks are both secure and efficient.<br>
<br>
<b>About TAI:</b><br>
TAI is a full-service, multi-disciplinary engineering and construction firm built to scale; delivering mission-critical, integrated solutions across the full design&ndash;build&ndash;maintain lifecycle. For more than 35 years, TAI has partnered with leading organizations in advanced manufacturing, life sciences, food and beverage, energy, and government to design, build, and sustain complex facilities and infrastructure. TAI brings deep expertise across five core service pillars: Engineering, Construction, Systems Integration, On-Site Services, and Technical Services. Our unified approach combines precision engineering, field execution, and technical depth to deliver end-to-end results that drive reliability, safety, and long-term value for our clients.<br>
<br>
Team members at TAI are capable, well-rounded, flexible, and optimistic. We have found that the best employees are the ones who recognize the importance of what they do and the ones who let that guide them in the actions they take. More than any skill, we seek people who make decisions that support the common good. We work for our clients, and we work for one another.<br>
<br>
<b>Here&rsquo;s a glimpse into your day to day:</b>
<ul><li>Coordinates all aspects of the Plant Critical Infrastructure Protection (CIP) Standards
</li><li>NERC CIP Compliance which Includes maintaining NERC procedures and logs and other required documentation.
</li><li>Keep all site NERC procedures to the current NERC CIP Standards
</li><li>Maintain all NERC CIP defined equipment to ensure they are kept up to date with all the latest cyber security updates
</li><li>Conducts audits of plant systems to ensure compliance, which will include CIP policies, procedures, practices, checklists, worklists, internal controls, process flows, training material and other material as needed to support compliant, effective, and efficient business operations
</li><li>Assess evidence of compliance gathered by subject matter experts to determine its applicability and completeness for demonstrating compliance to NERC standards.
</li><li>Identify and investigate potential anomalies and/or non-compliances and escalate to management, as necessary; perform root cause analyses and develop corrective actions to mitigate the potential reoccurrence of near-misses and/or non-compliances.
</li><li>Assist in the preparation of self-reports.
</li><li>Support roll-out of training at the plant to support NERC compliance activities.
</li><li>Support and assist in all efforts to prepare, draft, and coordinate materials responsive to regulatory questionnaires, and other Requests for Information.
</li><li>Assist the plant DCS engineer with the maintenance of the Plant&rsquo;s DCS system as well as the numerous PLC (Programmable Logic Control) systems that are running site wide. This will include assisting operations and maintenance by troubleshooting logic issues, making logic changes due to process changes or improvements, and making graphics changes.
</li></ul>
<br>
<b>You&rsquo;ll be a perfect fit if you have:</b>
<ul><li>Degree in Engineering, Computer Science, IT, Cybersecurity, or Business Administration, or one year of NERC CIP Reliability Standard knowledge and experience strongly desired.
</li><li>Master&rsquo;s degree preferred but not required.
</li><li>Practical experience in power plant operations and maintenance is desired.
</li><li>Knowledge of firewalls, switches, routers, servers, and Windows.
</li><li>Familiarity with NERC CIP Medium Impact requirements.
</li><li>Strong understanding of networks, change management, anti-malware, configuration baselines, patching, or other security practices
</li><li>Strong Administrative and computer experience
</li><li>Experience with Windows Server, Active Directory, patch management systems, and endpoint protection tools.
</li><li>Working knowledge of change management, configuration baseline, and incident response.
</li></ul>
<br>
<b>Compensation and Benefits:</b>
<ul><li>Pay: $110,000 annual maximum (depending on experience)
</li><li>Annual Profit Sharing Bonus (variable)
</li><li>PTO and Paid Holidays
</li><li>Health Benefits: Employee through family level coverage for medical, dental, and vision insurances. Company funded life and long-term disability insurances. Short Term Disability, FSA, HSA, EAP, and supplemental life insurances (employee &ndash; family) are also available!
</li><li>401(k)with employer match
</li></ul>
<br>
<b>Other Offerings:</b>
<ul><li>The opportunity to make a real impact on a variety of industry-leading projects.
</li><li>The ability to balance your work and family activities.
</li><li>Flexible work schedule
</li><li>Work in a dynamic and collaborative environment that values creativity and innovation.
</li><li>A chance to learn and grow alongside some of the brightest minds in engineering.
</li><li>Professional Development, Tuition Reimbursement, and Association Membership Reimbursements.
</li></ul>
<br>
Discover what makes TAI a top-20 manufacturing partner, according to Engineering News-Record (ENR), and one of the top-50 fastest-growing private companies in the Baltimore Business Journal. Learn more about us at www.taiengineering.com.</div>

NERC Compliance Engineer

Gross Mendelsohn & Associates

<div><p>Gross Mendelsohn, one of the Mid-Atlantic&rsquo;s leading independent CPA and advisory firms, is seeking a strategic and technically strong Director of Cybersecurity Governance, Risk &amp; Compliance (GRC) to build and lead our cybersecurity and IT risk advisory capabilities.</p><p>
This is a visible, high-impact leadership role responsible for designing, implementing, and overseeing enterprise cybersecurity and IT compliance programs for both clients and the firm, particularly government contractors and organizations operating in regulated environments.</p><p>
As cybersecurity requirements continue to intensify, this role will sit at the intersection of IT architecture, regulatory compliance, risk advisory, and executive leadership. The Director will help position Gross Mendelsohn as a trusted advisor in cybersecurity governance, CUI compliance, and federal regulatory readiness.</p><p>
Recognized with nine Top Workplace awards, Gross Mendelsohn is committed to professional excellence, collaboration, and long-term growth. This opportunity offers leadership visibility, strategic influence, and the ability to build and expand a critical service line within a respected independent firm.</p><p><b>
Key Responsibilities</b></p><p><b>
Cybersecurity &amp; IT Governance Leadership</b></p><ul><li><p>
Serve as the firm&rsquo;s senior leader for cybersecurity governance, risk, and compliance advisory services</p></li><li><p>
Design and oversee enterprise cybersecurity frameworks aligned with NIST CSF, NIST SP 800-171, NIST SP 800-53, ISO 27001, and related standards</p></li><li><p>
Lead end-to-end CUI and federal compliance programs, including development and maintenance of System Security Plans (SSP) and Plans of Action &amp; Milestones (POA&amp;M)</p></li><li><p>
Conduct NIST SP 800-171 gap assessments and develop prioritized remediation roadmaps</p></li><li><p>
Support clients with DFARS 252.204-7012 compliance, SPRS scoring, and CMMC readiness initiatives</p></li><li><p>
Prepare clients for audits, mock assessments, and government inquiries</p></li></ul><p><b>
IT Infrastructure &amp; Security Oversight</b></p><ul><li><p>
Oversee implementation and validation of technical cybersecurity controls, including:</p></li><li><p>
Multi-factor authentication</p></li><li><p>
Encryption (data at rest and in transit)</p></li><li><p>
Endpoint protection</p></li><li><p>
Logging, SIEM, and continuous monitoring</p></li><li><p>
Network segmentation</p></li><li><p>
Secure configuration and hardening standards</p></li><li><p>
Provide advisory oversight of secure cloud environments, including Microsoft GCC High, Azure Government, and AWS GovCloud</p></li><li><p>
Establish identity and access management frameworks and privileged access controls</p></li><li><p>
Evaluate backup, disaster recovery, and business continuity processes</p></li><li><p>
Direct incident response strategy and regulatory reporting obligations</p></li></ul><p><b>
Supply Chain &amp; Flow-Down Advisory</b></p><ul><li><p>
Advise prime contractors on subcontractor cybersecurity flow-down requirements</p></li><li><p>
Assess subcontractor readiness and compliance risk exposure</p></li><li><p>
Support documentation required for federal scrutiny</p></li></ul><p><b>
Training &amp; Continuous Improvement</b></p><ul><li><p>
Develop and deliver CUI-specific and role-based cybersecurity training</p></li><li><p>
Implement measurable security awareness initiatives, including phishing simulations</p></li><li><p>
Lead annual program reviews and continuous improvement initiatives</p></li><li><p>
Maintain compliance posture during infrastructure changes, acquisitions, or system transitions</p></li></ul><p><b>
Executive Advisory &amp; Reporting</b></p><ul><li><p>
Prepare executive-level cybersecurity risk reports and board-ready briefings</p></li><li><p>
Translate complex technical risk into actionable business guidance</p></li><li><p>
Collaborate with firm leadership to expand cybersecurity service offerings</p></li></ul><p>
</p><ul><li><p>Bachelor&rsquo;s degree in Cybersecurity, Information Systems, Computer Science, Engineering, or related field</p></li><li><p>
7&ndash;12+ years of progressive experience in cybersecurity, IT risk, compliance, or security architecture</p></li><li><p>
Demonstrated experience leading CUI, DFARS, and NIST 800-171 compliance initiatives</p></li><li><p>
Experience working within a government contractor or regulated environments strongly preferred</p></li><li><p>
Experience with secure federal cloud platforms such as GCC High or GovCloud preferred</p></li><li><p>
Professional certifications preferred: CISSP, CISM, CISA, ISO 27001 Lead Implementer, Security+, or equivalent</p></li></ul><p><b>
Required Skills and Competencies</b></p><p><b>
Technical Expertise</b></p><ul><li><p>
Deep understanding of modern IT infrastructure, cloud security, and cybersecurity architecture</p></li><li><p>
Strong working knowledge of NIST frameworks and federal cybersecurity regulations</p></li><li><p>
Experience leading risk assessments and remediation programs</p></li><li><p>
Strong documentation, audit-readiness, and control validation capabilities</p></li></ul><p><b>
Analytical Strength</b></p><ul><li><p>
Exceptional risk analysis and problem-solving skills</p></li><li><p>
Ability to align cybersecurity controls with business processes</p></li><li><p>
Strong systems thinking and governance design capability</p></li></ul><p><b>
Interpersonal &amp; Professional Skills</b></p><ul><li><p>
Strong executive presence and communication skills</p></li><li><p>
Ability to present complex cybersecurity risks clearly to non-technical audiences</p></li><li><p>
Collaborative leadership style with the ability to build cross-functional relationships</p></li><li><p>
Growth-oriented mindset with interest in expanding advisory capabilities</p></li></ul><p>
</p><p><b>Additional Requirements</b></p><ul><li><p>
U.S. Citizenship required</p></li><li><p>
Ability to travel up to 30% to client sites as needed</p></li><li><p>
Proficiency in Microsoft Office and cybersecurity reporting tools</p></li></ul><p>
</p><p><b>Why Join Gross Mendelsohn?</b></p><ul><li><p>
Lead and grow a high-impact cybersecurity advisory capability</p></li><li><p>
Work directly with firm leadership in a visible strategic role</p></li><li><p>
Contribute to modernization initiatives within a respected independent firm</p></li><li><p>
Collaborative, growth-oriented culture</p></li><li><p>
Competitive compensation and comprehensive benefits</p></li><li><p>
Free parking at our Locust Point/McHenry Row office</p></li><li><p>
Hybrid flexibility is available with approval</p></li></ul><p>
</p><p><b>Work Environment</b></p><p>
This role offers flexibility to work hybrid or fully remote; however, the Director of Cybersecurity will be expected to be present at client sites or in the office as business needs require, particularly for client delivery, team leadership, and strategic initiatives.</p><p><b>
Physical Requirements</b></p><p>
Ability to sit for extended periods, lift up to 20 pounds, and manage physical files and documentation as needed.</p><p><b>
Join Us</b></p><div><div>
If you are a strategic and execution-driven cybersecurity leader who thrives in a collaborative, growth-oriented professional services firm and is energized by building, scaling, and protecting a high-impact practice, we encourage you to apply.</div></div><p>
</p><p></p><p><i>Gross Mendelsohn is an equal opportunity employer
</i></p><p><i>committed to fostering a respectful and inclusive workplace.</i></p></div>

Director of Cybersecurity, Governance, Risk and Compliance

Explore 89+ End user field support in Baltimore this March. Find roles across top companies and apply now to boost your career.