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end user support analyst

Clarksons

<div>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  Clarksons is the world&rsquo;s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To understand more about Clarksons and what you can expect, visit us at www.clarksons.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  We have a fantastic opportunity for an End User Support Analyst to join our Global IT Operations team. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the role will support the activities of desktop services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.
 </p>
 <p>
  <br/>
 </p>
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  Given the focus and importance of service delivery this is an office-based role. There is a requirement for on call on a rotational basis, of which typically falls 1 week every 3. This role also requires out of hours work (evenings and weekends)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will be doing
  </strong>
 </p>
 <ul>
  <li>
   Working within the End User Support team, you will be a key point of contact for the end user for incidents &amp; service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
  </li>
  <li>
   Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now, email as well as walk ups.
  </li>
  <li>
   Creating and maintaining accurate knowledge documentation on a quarterly basis
  </li>
  <li>
   Execute all tickets and requests utilising best practise, adoption and utilisation of technology incl automation, applications, and services.
  </li>
  <li>
   Working with the EUS Lead to identify trends and spot potential problems.
  </li>
  <li>
   Improving and iterate on service support provision to the office.
  </li>
  <li>
   Ensuring computers, printers and other peripherals are operational and current
  </li>
  <li>
   Providing support with hardware and software maintenance.
  </li>
  <li>
   Basic hardware break fix replacement
  </li>
  <li>
   Hardware Inventory management
  </li>
  <li>
   Managing system access, security, and spam/anti-virus controls
  </li>
  <li>
   Customer site visits
  </li>
  <li>
   Proactive trend analysis calls to the end user
  </li>
  <li>
   Full JML process covering, Joiners, Movers and Leavers
  </li>
  <li>
   Proactive room checks
  </li>
  <li>
   Device management, including building devices.
  </li>
  <li>
   Desk moves/ Desk set ups
  </li>
  <li>
   To fulfil additional / ad hoc duties as needed to meet the needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we are looking for
  </strong>
 </p>
 <p>
  <strong>
   Experience &amp; Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Previous experience within an IT Support role.
  </li>
  <li>
   Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
  </li>
  <li>
   Excellent communication skills, able to provide technical support over the telephone, chat or face to face.
  </li>
  <li>
   Professional manner with a strong work ethic.
  </li>
  <li>
   Good problem-solving skills, with a solution focused approach.
  </li>
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   Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
  </li>
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   Ability to multitask effectively during busy times and remain calm during stressful situations.
  </li>
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   A team player who can work within a framework of procedure and policies.
  </li>
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   Self-motivated and able to use initiative.
  </li>
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   Knowledge and some experience of products within the Microsoft Office 365 suite.
  </li>
  <li>
   Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
  </li>
  <li>
   Knowledge and experience of Active Directory &amp; MS Entra administration, including user maintenance, configuring PCs and groups.
  </li>
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   Able to learn quickly and work within a fast-paced environment.
  </li>
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   Desire to learn and to undertake on-the-job training and continuous personal development.
  </li>
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   Flexible and willing to work outside of the core hours if necessary.
  </li>
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   History of automating repetitive tasks and scripting with PowerShell
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <p>
  <strong>
   Knowledge/experience of the following are required:
  </strong>
 </p>
 <ul>
  <li>
   Active Directory, Entra &amp; Intune administration
  </li>
  <li>
   Exchange recipient and group administration (both on-prem and O365)
  </li>
  <li>
   Experience of supporting VDI solutions
  </li>
  <li>
   Core understanding of network fundamentals
  </li>
  <li>
   MS Office
  </li>
  <li>
   Apple hardware &amp; OS (iOS, iPadOS, MacOS)
  </li>
  <li>
   HP Hardware
  </li>
  <li>
   Multi Factor Auth setup (MS MFA, DUO)
  </li>
  <li>
   Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
  </li>
  <li>
   Solid technical understanding of Microsoft desktop Operations Systems incl Windows 10 &amp; 11
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge/experience of the following are advantageous:
  </strong>
 </p>
 <ul>
  <li>
   ServiceNow ITSM tool
  </li>
  <li>
   VMware Horizon
  </li>
  <li>
   Cisco CUCM
  </li>
  <li>
   ITIL V3 or Above
  </li>
 </ul>
</div>


End User Support Analyst

Love’s Travel Stops

<div><p><b>BASIC PURPOSE</b>: The primary purpose of the Corporate Support Technician II role is to provide first level support to ensure proper computing and telecommunications operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.</p><p></p><p><b><br>
MAJOR RESPONSIBILITIES:</b></p><ul><li>
Field incoming help requests from users via telephone, e-mail and in person in a courteous manner.</li><li>
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.</li><li>
Build rapport and elicit problem details from customers.</li><li>
Prioritize and schedule resolution. Escalate problems (when required) to the appropriately experienced technician, analyst, developer or administrator.</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful attempts to resolve the issue.</li><li>
Use diagnostic utilities to aid in troubleshooting.</li><li>
Access software updates, drivers, knowledge bases, frequently asked question resources on the Internet to aid in problem resolution.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, telephones, implementing file backups, and configuring systems applications.</li><li>
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>
Perform post-resolution follow-ups with customers to ensure resolutions remain successful and have not caused any other issues.</li><li>
Tier I networking &amp; audio-visual support</li><li>
Other duties assigned as needed.</li></ul><p></p><p><b><br>
EDUCATION AND EXPERIENCE:</b></p><p>
Education:</p><ul><li>
HS Diploma or equivalent required</li><li>
Associate or Bachelor&rsquo;s Degree in the field of Computer Science preferred</li><li>
Current hardware/software certifications (A+, MCP) preferred</li></ul><p>
Experience:</p><ul><li>
2-3 years&rsquo; experience in the computer support field. Supporting corporate environments (1000+ users) preferred</li></ul><p></p><p><b><br>
SKILLS AND PHYSICAL DEMANDS:</b></p><p>
Skills:</p><ul><li>
Hard skills: Working knowledge of desktop computers, laptops, telephones, peripherals, Windows and MAC OS</li><li>
Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under little supervision; experience working in a team-oriented, collaborative environment</li></ul><p>
Typical Physical Demands:</p><ul><li>
On-call availability as needed.</li><li>
Requires prolonged sitting, some bending and stooping.</li><li>
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.</li><li>
Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.</li><li>
Requires normal range of hearing and vision.</li></ul>
<p>Our Culture:Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.Love's is an Equal Opportunity Employer. Veterans encouraged to apply.</p></div>

Corporate Support Technician II

Baker Construction Enterprises

<div><p><b>Req ID</b>: 7048<br>
<b>Travel:</b> Up to 25%<br>
<b>Number of Openings:</b> 2</p><p></p><p><br>
Achieve more in your career with the nation&rsquo;s leading specialty concrete contractor. At Baker Construction, you&rsquo;ll be part of a team that prioritizes people, invests in their development, and offers unparalleled opportunities for professional growth. In this role, you&rsquo;ll be integral to building the future of our country and our company. You&rsquo;ll collaborate across diverse teams, have a hand in significant projects, and dive headfirst into complex challenges with the best in the industry. If you are driven to do more and have the grit to follow through, you&rsquo;ll have everything you need to define your career on your terms.</p><p></p><p><br>
Make a meaningful impact with a team that values ambition and rewards initiative. Apply today and be more with Baker.</p><div><div><div><h2 class="jobSectionHeader"><b>
Summary</b></h2></div><div><p>
The <b>Senior IT Business Analyst</b> plays a pivotal role in driving the successful delivery of complex IT and business process solutions by meticulously gathering, analyzing, documenting, and managing requirements that are continuously aligned with business requirements and outcomes. S/he will collaborate closely with cross-functional teams to ensure that requirements guide decision-making and project execution from inception through implementation and post-deployment. The Senior IT Business Analyst will lead the process improvement and Organizational Change Management (OCM) initiatives, ensure stakeholder engagement, adoption, and the sustained realization of business value throughout the project lifecycle</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Roles and Responsibilities</b></h2></div><div><p>
The <b>Senior IT Business Analyst </b>will possess competency in the areas listed below in order to perform his/her role in a safe, productive, and effective manner. Note that the areas listed are intended to describe the general nature and level of work being performed by co-workers assigned to this role. They are not intended to be an exhaustive list of all the responsibilities, skills, efforts, or working conditions associated with the job.</p><ul><li>
Leads the collection, analysis, and documentation of detailed business and technical requirements, ensuring comprehensive understanding of complex workflows, system interactions, and user needs</li><li>
Develops process models, workflow diagrams, and data flow representations to clearly articulate current and future state business processes and system integrations</li><li>
Collaborates with stakeholders, including business users, IT architects, and developers, to validate requirements and ensure technical solutions address business challenges effectively</li><li>
Creates functional specifications, user stories, and acceptance criteria that guide development and testing teams</li><li>
Maintains rigorous requirements traceability, ensuring alignment between documented requirements, design elements, test cases, and delivered functionality throughout the project lifecycle</li><li>
Facilitates communication between technical and non-technical stakeholders, translating complex concepts into clear, actionable language to drive consensus and informed decision-making</li><li>
Supports user acceptance testing (UAT) and change management activities, helping to ensure solutions meet business expectations and drive successful adoption</li><li>
Facilitates detailed discussions with stakeholders&mdash;including analysts, developers, sponsors, and users&mdash;to clarify, validate, and refine requirements and solution expectations</li><li>
Recommends optimized processes or solutions and identification of opportunities for improvement</li><li>
Ensures compliance with IT security, privacy, and data governance standards</li><li>
Promotes safety-first culture by adhering to Incident and Injury Free (IIF) principles within all IT and on-site activities</li><li>
Leads by example in following construction site safety protocols, including proper use of Personal Protective Equipment (PPE)</li><li>
Demonstrates urgency and proactive responsiveness in understanding and addressing stakeholder needs, helping to identify potential risks early and avoid safety or operational issues</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Requirements</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree in IT, Business Administration, Computer Science, or a related field and a minimum of 10 years of experience in business analysis and delivering complex, cross-functional IT projects in mid- to large-sized organizations or a combination of education and experience</li><li>
Experience in business process modeling, workflow improvement, and identifying opportunities for automation and efficiency</li><li>
Background in requirements gathering, gap analysis, data mapping, and systems integration across enterprise platforms (including ERP modules, architecture, configuration, cross-module integration, and supply chain/construction applications)</li><li>
Experience in both Waterfall and Agile methodologies, with a strong understanding of project lifecycles, change control, and risk management</li><li>
Technically proficient with Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams), Smartsheet, Power BI, and Visio</li><li>
Familiarity with Construction Management Software (e.g., Viewpoint, Procore, VISTA)</li></ul><p>
Certifications/ Training:</p><ul><li><div><ul><li>
Power BI</li><li>
Risk Management</li><li>
Agile/Scrum methodologies: (e.g., Scrum Master or Agile BA Certification)</li><li>
Microsoft Certified: Power Platform Fundamentals or Microsoft 365</li><li>
Visio and Business Process Modeling (BPMN)</li><li>
Lean Construction Certification or Lean Six Sigma Green/Black Belt-preferred</li></ul></div></li><li>
Familiarity with applications such as Vista, SuccessFactors, and Concur</li><li>
Proficient in applying advanced mathematical and analytical skills</li><li>
Travel required by automobile or airplane</li><li>
On-call availability and periodic after-hours work<br>
The following competencies are needed to successfully perform this job:</li><li>
Ability to be an effective liaison between technical teams, business stakeholders, and executive leadership to ensure alignment and clear communication</li><li>
Exceptional written and verbal communication skills</li><li>
Highly organized and detail-oriented</li><li>
Experienced in developing end-to-end project documentation</li><li>
Ability to translate complex technical or analytical information into clear, business-friendly, and user-centric language</li><li>
Comfortable managing or supporting projects at any phase</li><li>
Highly self-motivated and results-driven</li><li>
Detail-oriented with strong analytical and problem-solving skills, able to evaluate complex project challenges and deliver effective, data-informed solutions</li><li>
Skilled in team motivation and cross-functional collaboration</li><li>
Strong ability to gather, analyze, and document complex business requirements and translate them into functional specifications and user stories</li><li>
Proficient in producing documentation such as business cases, use cases, test plans, training materials, and post-implementation reviews</li><li>
Proven ability to evaluate and advise leadership on IT and business process improvement initiatives</li><li>
Expert in root cause analysis and impact assessment, utilizing structured business analysis techniques</li><li>
Strong stakeholder engagement, negotiation, and facilitation skills, with a consistent track record of aligning cross-functional teams&mdash;including business units, IT, and third-party vendors&mdash;around shared goals, business requirements, and solution design for successful implementation</li></ul></div></div></div><p>
At Baker Construction, we welcome those who are driven to make things happen. Your tenacity will be rewarded with great pay, excellent benefits, and opportunities to make your mark. This is an opportunity to own your future while working alongside co-workers who are united in our purpose to build better structures and better lives. Go further with an industry leader that puts people first, honors its word, and has the grit to achieve greatness.</p><p></p><p><br>
Baker is an EOE Disability/Veterans Employer.</p><p></p><p><br>
Applicants with physical and/or mental disabilities who require a reasonable accommodation for any or part of the application process may make their requests known by emailing hrtech@sharedservices.cc or calling 1-513-539-4000 and asking for HR.</p></div>

Senior IT Business Analyst

Trilogy Medwaste

<div><p>Desktop Support Administrator</p><p>
Reports To: IT Manager / Director of IT</p><p></p><p><b><br>
Position Summary</b></p><p>
The Desktop Support Administrator is responsible for providing technical support and maintenance for end-user computing environments. This role ensures optimal workstation performance, user productivity, and secure IT operations by troubleshooting hardware, software, and network-related issues. The Desktop Support Administrator serves as a key point of contact for internal technical support and plays a critical role in maintaining IT standards and security policies.</p><p><b>
Key Responsibilities</b></p><p><b>
End-User Support</b></p><ul><li> Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals</li><li> Respond to help desk tickets and resolve technical issues in a timely manner</li><li> Install, configure, and maintain operating systems and software applications</li><li> Assist users with password resets, account access, and system permissions</li><li> Provide onboarding and offboarding IT support for employees</li></ul><p><b>
System Administration &amp; Maintenance</b></p><ul><li> Manage workstation imaging, deployment, and patch management</li><li> Maintain Active Directory accounts, groups, and policies</li><li> Monitor system performance and ensure updates and security patches are applied</li><li> Maintain inventory of IT assets and equipment</li><li> Support antivirus, endpoint protection, and security compliance initiatives</li></ul><p><b>
Network &amp; Infrastructure Support</b></p><ul><li> Troubleshoot basic network connectivity issues (LAN/WAN/VPN/Wi-Fi)</li><li> Assist with server maintenance and system backups</li><li> Support cloud-based systems such as Microsoft 365 or Google Workspace</li><li> Coordinate with vendors for hardware repairs and warranty support</li></ul><p><b>
Documentation &amp; Compliance</b></p><ul><li> Maintain accurate documentation of systems, configurations, and procedures</li><li> Create and update technical support guides and knowledge base articles</li><li> Ensure compliance with company IT policies and cybersecurity standards</li></ul><p><b>
Required Qualifications</b></p><ul><li> Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience)</li><li> 2&ndash;5 years of desktop support or IT help desk experience</li><li> Strong knowledge of Windows and/or macOS environments</li><li> Experience with Active Directory, Microsoft 365, and endpoint management tools</li><li> Basic networking knowledge (TCP/IP, DNS, DHCP)</li><li> Strong troubleshooting and problem-solving skills</li><li> Excellent communication and customer service abilities</li></ul><p><b>
Preferred Qualifications</b></p><ul><li> Industry certifications such as CompTIA A+, Network+, or Microsoft certifications</li><li> Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li> Familiarity with virtualization technologies</li><li> Experience with cybersecurity best practices</li></ul><p><b>
Key Competencies</b></p><ul><li> Technical proficiency</li><li> Attention to detail</li><li> Customer-focused mindset</li><li> Time management and prioritization</li><li> Ability to work independently and collaboratively</li></ul><p><b>
Physical Requirements</b></p><ul><li> Ability to lift and move IT equipment (up to 50 lbs)</li><li> Ability to work at a desk for extended periods</li></ul></div><p></p>

DESKTOP SUPPORT ADMINISTRATOR

Comfort Systems USA

<div><div>POSITION OVERVIEW:</div><div>
The IT Support Specialist provides technical support for desktop, laptop, and tablet computers, applications, and related technology. Responsibilities include system specification, installation, configuration, testing, and troubleshooting in accordance with established standards and guidelines.</div><div></div><div>
This role involves direct, hands-on support for end users and close collaboration with IT staff and vendors to resolve technical issues. The position also assists with the support, maintenance, and testing of network servers, software, and related equipment. Travel to Houston-area locations is required as needed.</div><div></div><div>
KEY RESPONSIBILITIES:</div><ul><li>
Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.</li><li>
Maintain a high level of in-person customer interaction and visibility across supported locations.</li><li>
Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.</li><li>
Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.</li><li>
Develop documentation, training materials, and procedures; provide end-user training as needed.</li><li>
Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.</li><li>
Recommend and perform hardware and software upgrades to improve system performance and longevity.</li><li>
Maintain the security and integrity of computers and networks to protect against malicious activity.</li><li>
Assist with the administration of user accounts in various systems.</li><li>
Participate in departmental meetings, providing updates on projects, achievements, challenges, and goals.</li><li>
Support departmental and organizational objectives by completing assigned tasks and assisting with special projects.</li><li>
Stay current with technology trends through ongoing training and professional development.</li><li>
Assist with major IT initiatives, including rollouts of new or upgraded hardware and software.</li></ul><div></div><div>
JOB SKILLS:</div><ul><li>
Strong problem-solving and troubleshooting abilities</li><li>
Excellent customer service and interpersonal skills</li><li>
Ability to build and maintain positive, productive working relationships</li><li>
Strong verbal and written communication skills</li><li>
Ability to explain technical concepts to users with varying levels of technical knowledge</li><li>
Dependable, punctual, and flexible with scheduling as needed</li><li>
Ability to work effectively under pressure and meet deadlines</li><li>
Strong organizational and time management skills</li><li>
Self-motivated with the ability to work independently</li><li>
Positive, proactive attitude</li></ul><div></div><div>
EDUCATION &amp; TRAINING:</div><ul><li>
Associates degree in a computer related field preferred or experience in an IT support position.</li></ul><div></div><div>
MINIMUM REQUIREMENTS:</div><ul><li>
Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices</li><li>
Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments</li><li>
Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS)</li><li>
Experience creating and managing user accounts in Active Directory</li><li>
Ability to configure and troubleshoot client wireless and VPN connectivity</li><li>
Experience supporting smartphones and tablets (iOS and Android) preferred</li><li>
Experience supporting Microsoft 365 and Google Workspace environments</li></ul><div></div><div>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:</div><div>
This position is primarily desk-based (approximately 80&ndash;95%) and requires regular computer use. The role involves the ability to occasionally lift or move up to 10 pounds. Physical activities may include sitting, standing, stooping, bending, crouching, reaching, talking, hearing, and performing repetitive motions.</div><div>
Visual acuity is required for data analysis, computer operation, and extensive reading. Work is performed indoors under typical office environmental conditions</div></div>

IT Support Specialist

TAS Energy

Sparc technology services inc

<div><div><div><b>Job Title: Organizational Change Management (OCM) Analyst</b></div>
<div><b>Location: Houston, TX</b></div>
<div><b>Onsite Requirement: Hybrid &ndash; 4 days onsite/1 day remote( Monday &ndash; Thursday)</b></div>
<div><b>Duration: 9 Months; potential for extension</b></div>
<div></div>
<div><b>Job Summary:</b></div>
<ul><li>IT Department is seeking a tactical and strategic Organizational Change Management (OCM) Analyst to help implement the organizational change management strategy and tools to support change initiatives and activities within an IT organization.</li>
<li>This role will focus on driving and managing organizational change within IT projects and operations. The successful candidate will play a key role in the company&rsquo;s agility transformation and continuous improvement, managing end-to-end organizational change management methodology, tools, and activities.</li>
<li>The individual will be instrumental in driving and managing the following activities with key stakeholders: Stakeholder Analysis, Leadership Alignment, Communication and Engagement Planning and Execution, Change Impact Analysis, Training Needs Analysis and Development, and Change Measurement.</li>
</ul>
<div></div><div><b>Education:</b></div>
<ul><li>Bachelor&rsquo;s degree in organizational development, Information Technology, Business Management, or related field. Master&rsquo;s Degree or relevant certifications (e.g., Certified Agile Coach, Scrum Master or Product Owner, PMI-ACP, Change Management, PROSCI, ADDIE/SAM, PMP) is a plus.</li></ul>
<div></div>
<div><b>Experience:</b></div>
<ul><li>A minimum of 2-4 years&rsquo; experience in IT change management, 2-3 years of which are focused on IT initiatives.</li>
<li>Experience managing large-scale IT change initiatives and activities and working in complex, matrixed organizations.</li>
<li>Proven experience leading change in large-scale adoption across multiple teams or departments.</li>
<li>Experience in working with frameworks such as Scrum, Kanban, SAFe, or Lean.</li>
</ul>
<div></div><div><b>Skills:</b></div>
<ul><li>Strong understanding of change methodologies and principles, with the ability to guide teams through adoption.</li>
<li>Strong understanding of the end-to-end change management process and tools from Stakeholder Analysis, Leadership Alignment, Communication and Engagement Planning and Execution, Change Impact Analysis, Training Needs Analysis and Development, and Change Measurement.</li>
<li>Excellent written and verbal communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.</li>
<li>Excellent project management and problem-solving skills and practices, with ability to manage one&rsquo;s work and a portfolio of projects.</li>
<li>Ability to create professional presentations in PowerPoint, create spreadsheets in Excel, and create documents in Word.</li>
<li>Ability to assess and mitigate risks associated with change.</li>
<li>Demonstrate ability to apply agile principles + change principles to effectively manage scope.</li>
<li>Perform all aspects of work with a high degree of effectiveness, efficiency, and accuracy.</li>
<li>Promote a culture of agility adaptability, continuous learning, and empowerment, enabling teams to thrive in a rapidly changing environment.</li>
</ul>
<div></div><div><b>Years of Experience:</b> 2-4 required (Manager prefers maximum of 10 years experience) (Candidates should have 2-4 years of professional experience. The manager is open to more, but would prefer under 10 years, as this is a level II role.)</div>
<div><b>Required</b>: Operational change management experience, strong communication and presentation skills</div>
<div><b>Preferred:</b> Prosci certification, Training experience, IT experience, Utility industry experience</div>
</div>
<p>Flexible work from home options available.</p></div>

Organizational Change Management (OCM) Analyst

Explore 566+ End user support analyst in Houston United States this March. Find roles across top companies and apply now to boost your career.

566 end user support analyst jobs In Houston United States

End User Support Analyst

Corporate Support Technician II

Senior IT Business Analyst

DESKTOP SUPPORT ADMINISTRATOR

IT Support Specialist

IT Support Specialist

Organizational Change Management (OCM) Analyst