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english customer service b2 c1

TP Cairo EG

<div>
 
 
 Job Title:
 
 Customer Service Representative (English Account)
 
 
 
 Location
 
 : New Cairo Plaza, New Cairo, Egypt (On-site)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Company:
 
 Teleperformance Egypt
 
 
 
 
 
 
 About Teleperformance
 
 
 
 Teleperformance is a global leader in digital business services, partnering with top international brands to deliver innovative, customer-centric solutions. We are committed to creating a dynamic and supportive work environment that fosters growth, performance, and professional development.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking motivated English-speaking Customer Service Representatives to join our team in New Cairo. In this role, you will serve as the first point of contact for customers, handling inquiries via phone, delivering accurate solutions, and ensuring a seamless customer experience.
 
 
 This position operates on a rotational shift schedule, including mornings, evenings, nights, and weekends. Additionally, there are opportunities to earn incentives through upselling, with rewards reaching up to $60 per sale.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries promptly and professionally, resolving issues with accuracy and care
 </li>
 <li>
 Document all customer interactions in internal systems with attention to detail
 </li>
 <li>
 Develop and maintain strong knowledge of products, services, and processes
 </li>
 <li>
 Adhere to company policies, quality standards, and performance expectations
 </li>
 </ul>
 
 
 
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 English proficiency at B2 level or higher (both written and spoken)
 </li>
 <li>
 Strong communication and problem-solving abilities
 </li>
 <li>
 Flexibility to work rotational shifts, including nights and weekends
 </li>
 <li>
 No prior experience required&mdash;full paid training will be provided
 </li>
 <li>
 Open to graduates and undergraduates
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Net Salary: 18,000 EGP (inclusive of KPIs)
 </li>
 <li>
 Performance Incentives: Upselling commissions of up to $60 per sale
 </li>
 <li>
 Overnight Allowance: 90 EGP per hour for shifts starting from 6:00 PM
 </li>
 <li>
 Overtime Pay: $5 per hour
 </li>
 <li>
 Transportation:
 </li>
 <li>
 Door-to-door service provided across Cairo and Giza
 </li>
 <li>
 Coverage after 11:00 PM for late shifts
 </li>
 <li>
 Benefits Package: Medical and social insurance
 </li>
 <li>
 Career Growth: Promotion opportunities available after 6 months
 </li>
 <li>
 Additional Perks: Gym access and exclusive discounts with partner brands
 </li>
 </ul>
 
 
 
</div>

English Customer Service  B2 / C1

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our global ticketing account!
 
 
 
 
 
 
 
 Location:
 
 Sheikh Zayed City
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluent proficiency in
 
 English (B2-C1)
 
 </li>
 <li>
 Flexibility to work rotational shifts.
 </li>
 <li>
 A passion for providing excellent customer service.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 The highest NET salary
 </li>
 <li>
 Transportation provided 24/7 (both ways)
 </li>
 <li>
 Overnight allowance.
 </li>
 <li>
 Fully paid training.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Fast-track promotion opportunities
 </li>
 </ul>
 
 
 
 
 
 
 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
 <ul>
 <li>
 Career development opportunities
 </li>
 <li>
 Extensive training programs
 </li>
 <li>
 Access top notch technologies and best practices
 </li>
 <li>
 Excellent working environment
 </li>
 <li>
 Company events
 </li>
 </ul>
 
 
 
 
 
 
 
 Ready to kickstart your career? Apply now and join our global team!
 
 
 
</div>

English Speaking - Ticketing Agent

Concentrix

<div>
 
 Company Description
 
 
 
 
 
 Concentrix is a global technology and services leader that partners with the world&rsquo;s best brands to solve their toughest business challenges. We design, build, and run fully integrated solutions across the enterprise, delivering advanced technology and deep industry expertise. With unique data and insights, we help over 2,000 clients enhance their operational efficiency and customer interactions. Concentrix aims to simplify business processes, ensuring seamless transactions and interactions for a world that works.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time remote role for a Customer Service Support representative. The daily responsibilities include providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Graduate or dropout with military certificate
 </li>
 <li>
 No experience needed
 </li>
 <li>
 English speaker B2 - C1
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 ready to start immediately
 </li>
 <li>
 Egyptian with valid ID
 </li>
 </ul>
 
 
 
 
 What we offer
 
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Medical &amp; social insurance
 </li>
 <li>
 Safe and inclusive work environment
 </li>
 <li>
 Professional training and development
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 Job Description
 
 
 
 
 
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start
 
 immediately
 
 .
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Retail Specialist

IGT Solutions

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 Now Hiring: French Speakers | Join the IGT Solutions Team in Maadi! Are you a fluent French speaker looking to elevate your career with a global leader? IGT Solutions is expanding, and we are looking for passionate individuals to join our team at the Maadi Technology Park.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 If you have a background in customer service or travel and want to work in a dynamic, tech-forward environment, we want to hear from you!
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Competitive Salary: 25,990 EGP Net (including KPIs).
 </li>
 <li>
 Guaranteed Bonuses: KPIs are guaranteed for your first 2 months of employment.
 </li>
 <li>
 Extra Perks: Additional Overnight Allowance for late shifts.
 </li>
 <li>
 Seamless Commute: Transportation provided for night/overnight shifts (starting 9:00 PM), including door-to-door service for ladies.
 </li>
 <li>
 Full Benefits: Comprehensive Medical and Social Insurance from day one.
 </li>
 <li>
 Growth: Fully paid training to set you up for success.
 </li>
 <li>
 Convenience: The entire recruitment process is handled via Online Interviews.
 </li>
 <li>
 Egyptian only
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Language Skills: French level B2+ or C1 and English level B1+.
 </li>
 <li>
 Experience: At least 6 months in the Call Center industry OR previous GDS experience.
 </li>
 <li>
 Flexibility: Ability to work rotational shifts (24/7) and rotational days off.
 </li>
 <li>
 Location: 📍 Technology Park, Maadi
 </li>
 </ul>
 
 
 Required Skill
 
 s
 
 <ul>
 <li>
 Fluent in French and English
 </li>
 <li>
 Customer service experience
 </li>
 <li>
 Ability to work in a tech-forward environment
 </li>
 </ul>
 
 
 Preferred Skill
 
 s
 
 <ul>
 <li>
 Previous experience in the Call Center industry
 </li>
 <li>
 Experience with GDS
 </li>
 </ul>
 
 
 Pay range and compensation packag
 
 e
 
 
 Competitive Salary: 25,990 EGP Net (including KPIs)
 
 
 
 Equal Opportunity Statemen
 
 t
 
 
 IGT Solutions is committed to diversity and inclusivity in the workplace
 
 
 
 
 
 .
 
</div>

French Travel Advisor

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

<div>
 
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 
 
 Job Description:
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 
 
 
 Benefits :
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night &amp; Overnight Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
 
 
 
 
 Requirements :
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
</div>

Customer Service - Travel Vacancy

Explore 487+ English customer service b2 c1 in Cairo this April. Find roles across top companies and apply now to boost your career.