customer service representative

b2b sales development representative - english Jobs in Cairo

call centre | english account Jobs in Cairo

call centre | english account

contact center advisor

customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

english customer service

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 <ul>
 <li>
 Fluent proficiency in English (B2&ndash;C1)
 </li>
 <li>
 Flexibility to work rotational shifts
 </li>
 <li>
 A passion for delivering excellent customer service
 </li>
 <li>
 Availability and flexibility to work part-time hours
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Very competitive salary
 </li>
 <li>
 Transportation provided 24/7
 </li>
 <li>
 Overnight allowance.
 </li>
 <li>
 Fully paid training.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Fast-track promotion opportunities
 </li>
 </ul>
 
 
 
 
 
 
 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
 <ul>
 <li>
 Career development opportunities
 </li>
 <li>
 Extensive training programs
 </li>
 <li>
 Access top notch technologies and best practices
 </li>
 <li>
 Excellent working environment
 </li>
 <li>
 Company events
 </li>
 </ul>
 
 
 
 
 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
</div>

English Customer Service (Part-Time)

INTELCIA

<div>
 
 
 Company Description
 
 
 
 Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service
 </li>
 <li>
 Strong focus on Customer Satisfaction and Customer Experience
 </li>
 <li>
 Excellent Phone Etiquette and verbal communication skills
 </li>
 <li>
 Ability to work effectively in a team and manage customer interactions with professionalism
 </li>
 <li>
 Problem-solving skills and a customer-centric approach
 </li>
 <li>
 Fluency in English, both written and spoken
 </li>
 <li>
 Previous experience in a customer service role, particularly in outsourcing, is an advantage
 </li>
 <li>
 High school diploma or equivalent; advanced education or certifications are a plus
 </li>
 <li>
 Flexibility with night &amp; overnight shifts is a must
 </li>
 <li>
 Fluency in English is a MUST B2/C1 (Native or Bilingual)
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 &bull; Very attractive package!
 
 
 
 
 &bull; Fully paid training
 
 
 
 
 &bull; Social &amp; medical insurance
 
 
 
 
 &bull; Transportation is provided (Door to Door for Ladies)
 
 
 
 
 &bull; Guaranteed Career Path!
 
 
</div>

Call Centre | English Account

IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

Sutherland

<div>
 
 🌟
 
 We&rsquo;re Hiring: Customer Service Specialist
 
 
 
 📍
 
 Location:
 
 New Cairo
 
 
 🕘
 
 Job Type:
 
 Full-Time | On-site
 
 
 👋
 
 About Us
 
 
 
 At Sutherland, we help global brands grow smarter through AI, automation, cloud engineering, and digital solutions.
 
 
 We believe in innovation, teamwork, and creating great experiences&mdash;not just for our clients, but for our people too. With hundreds of patented AI solutions and a flexible as-a-service model, we&rsquo;re all about moving fast, thinking big, and growing together.
 
 
 💬
 
 About the Role
 
 
 
 We&rsquo;re looking for friendly, confident, and customer-focused individuals to join our team as
 
 Customer Service Specialists
 
 .
 
 
 In this role, you&rsquo;ll help customers, solve problems, and ensure every interaction ends on a positive note.
 
 
 🛠️
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Answer customer questions and provide support
 </li>
 <li>
 Resolve issues in a calm, professional, and friendly manner
 </li>
 <li>
 Communicate clearly and confidently over the phone
 </li>
 <li>
 Make customers feel heard, valued, and supported
 </li>
 <li>
 Work closely with your team to deliver excellent service
 </li>
 </ul>
 
 ✅
 
 Who Can Apply?
 
 
 <ul>
 <li>
 Fresh graduates &amp; dropouts are welcome
 </li>
 <li>
 Good communication and customer service skills
 </li>
 <li>
 Positive attitude and willingness to learn
 </li>
 <li>
 Strong listening and problem-solving skills
 </li>
 <li>
 Team player
 </li>
 <li>
 Fluent English (B2/C1 level)
 </li>
 <li>
 Ability to work night &amp; overnight shifts
 </li>
 </ul>
 
 🎁
 
 What&rsquo;s In It for You?
 
 
 <ul>
 <li>
 Attractive salary
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 KPIs granted for the first 3 months
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Free transportation
 </li>
 <li>
 Overnight allowance
 </li>
 <li>
 Real opportunities for career growth and promotion
 </li>
 </ul>
 
 ✨
 
 Ready to Apply?
 
 
 
 Send your CV to:
 
 rania.sekik@sutherlandglobal.com
 
 
 
 
 
</div>

Customer Service Representative

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