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call centre | english account Jobs in Cairo

call centre | english account

contact center advisor

english customer service part time

Alorica

<div>
 
 
 Ready to launch your career with Alorica? We're hiring enthusiastic Customer Service Representatives to join our dynamic team! (PART TIME)
 
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 <ul>
 <li>
 Fluent proficiency in English (B2&ndash;C1)
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 Flexibility to work rotational shifts
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 A passion for delivering excellent customer service
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 Availability and flexibility to work part-time hours
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 </ul>
 
 
 
 
 
 What We Offer:
 
 
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 Very competitive salary
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 Transportation provided 24/7
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 Overnight allowance.
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 Fully paid training.
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 Social and medical insurance.
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 Fast-track promotion opportunities
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 </ul>
 
 
 
 
 
 
 But that&rsquo;s just the start&ndash;here are a few more reasons to consider Alorica.
 
 
 
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 Career development opportunities
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 Extensive training programs
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 Access top notch technologies and best practices
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 Excellent working environment
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 Company events
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 </ul>
 
 
 
 
 Ready to kickstart your career? Apply now and join our vibrant team!
 
 
 
</div>

English Customer Service (Part-Time)

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
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 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
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 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
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 Receive/make calls/Emails from/to customers (internal/ external)
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 Act effectively on all customer feedback.
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 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
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 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
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 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
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 </ul>
 
 Skills
 
 
 
 <ul>
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 Fluent in English and French is a must
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 Previous Experience in customer facing roles
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 Exceptional Client focus and orientation
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 Interpersonal, verbal and written communication skills.
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 Ability to communicate efficiently with local and global teams
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 Excellent organizational and time management skills
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 Ability to multi-task, depending on the criticality of the tasks.
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 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
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 </ul>
 
 What additional skills will be good to have?
 
 
 
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 Experience and proficiency with web-based technologies.
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 Position requires technical knowledge where GPS experience is asset.
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 MS office.
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 MI and Reporting/ Real time management.
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 </ul>
</div>

Client Service Specialist - FR is a must

INTELCIA

<div>
 
 
 Company Description
 
 
 
 Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 Proficiency in Customer Support and Customer Service
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 Strong focus on Customer Satisfaction and Customer Experience
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 Excellent Phone Etiquette and verbal communication skills
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 Ability to work effectively in a team and manage customer interactions with professionalism
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 Problem-solving skills and a customer-centric approach
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 Fluency in English, both written and spoken
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 Previous experience in a customer service role, particularly in outsourcing, is an advantage
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 High school diploma or equivalent; advanced education or certifications are a plus
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 Flexibility with night &amp; overnight shifts is a must
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 Fluency in English is a MUST B2/C1 (Native or Bilingual)
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 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 &bull; Very attractive package!
 
 
 
 
 &bull; Fully paid training
 
 
 
 
 &bull; Social &amp; medical insurance
 
 
 
 
 &bull; Transportation is provided (Door to Door for Ladies)
 
 
 
 
 &bull; Guaranteed Career Path!
 
 
</div>

Call Centre | English Account

PepsiCo

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
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 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
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 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
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 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
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 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
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 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
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 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
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 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
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 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
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 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
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 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
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 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
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 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
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 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
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 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
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 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
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 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
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 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
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 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
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 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations)
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 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
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 </ul>
</div>

Fleet Control Senior Associate

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
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 Answer questions, solve problems, and make sure customers have a good experience
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 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
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 </ul>
 
 What We Offer
 
 
 
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 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
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 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
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 Performance bonus:
 
 up to 70% of your base salary
 
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 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
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 Paid training:
 
 3 weeks in the office
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 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
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 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
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 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
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 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
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 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

ZIWO

<div>
 📍 Location: Egypt (Hybrid) | 🕒 Type: Full-time | 💼 Department: Revenue | 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a proactive and technically skilled L1 Support Engineer to join our Infrastructure team in Egypt. In this role, you will be responsible for resolving software usage issues, troubleshooting technical problems, and ensuring client satisfaction&mdash;especially in VoIP and PBX telephony environments.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
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 Provide chat and ticket-based support for client inquiries
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 Diagnose customer issues using targeted questions and technical tools
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 Conduct remote troubleshooting for software and network problems
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 Escalate complex issues to Tier 2 Support as needed
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 Resolve issues related to user setup, connectivity, and platform usage
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 Record feedback and enhancement requests from clients
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 Follow up with users to ensure full resolution of issues
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 Work flexible shifts to support client coverage across time zones
 
 
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 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
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 Solid troubleshooting, multitasking, and time-management skills
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 2-3 years of customer support experience.
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 Clear communication and customer service orientation
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 Fluent in English; Arabic is a plus
 
 
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 </ul>
 
 Additional Technical Skills (Preferred)
 
 
 
 <ul>
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 Networking: ping, traceroute, packet capture tools
 
 
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 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
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 Be part of a high-growth SaaS company revolutionizing cloud communications
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 Collaborative and inclusive team culture
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 Opportunity to work with cutting-edge cloud and voice technologies
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 Clear career progression and development paths
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 Exposure to global markets and enterprise clients
 
 
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 ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

L1 Support Engineer

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
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 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
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 Experience working with a computer
 </li>
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 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
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 Friendly and customer-focused in every situation
 </li>
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 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
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 Social Insurance
 </li>
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 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF260123159
</div>

Customer Service Associate

Explore 432+ English customer service part time in Cairo this May. Find roles across top companies and apply now to boost your career.