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executive support specialist

Luminary 

<div>We are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.</div><div> </div><div>Client Support Specialist Responsibilities:</div><div>Responding to customer queries, complaints, and requests via phone, email, or chat.</div><div>Assisting customers with product setup and resolving any technical issues they might experience.</div><div>Informing customers about specialized product functionalities and features.</div><div>Following up with customers to ensure that reported technical difficulties have been resolved.</div><div>Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.</div><div>Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.</div><div>Analyzing customer feedback and advising management on areas of improvement.</div><div>Maintaining client accounts and updating billing information as needed.</div>

Client support specialist

Uber

<div>About the Role
 
 
Compensation is one of Uber's largest expense pools. As a Senior Associate on the Corporate Finance team, you will own the planning, forecasting, and analysis for total compensation across Uber's global employee workforce. Sitting between Finance and the People organization, you will partner with Compensation, Equity, Benefits, and People teams to pressure-test the assumptions behind our compensation cost base, and translate them into the consolidated forecast leadership uses to manage the P&amp;L, margin, and profitability commitments.
 
 
What the candidate will do
<ul><li>Own the compensation and SBC forecast - Build and maintain the consolidated forecast for compensation and benefits across annual, quarterly, and monthly cycles, translating headcount plans into fully loaded cost by function and geography. Maintain the SBC amortization model and support the GAAP-to-Adjusted-EBITDA bridge and guidance inputs. Partner with Accounting on close, accruals, and variance analysis.
</li><li>Own share count and dilution analysis - Maintain the diluted share count forecast and quantify the dilutive impact of compensation decision. Model repurchase and net dilution effects, support the diluted EPS and free cash flow bridges, and build scenarios on burn rate and overhang with Accounting, Treasury, and IR.
</li><li>Partner with the People organization - Serve as the Finance counterpart to Compensation, Equity, Benefits, and People Analytics, bringing a P&amp;L lens before decisions are finalized. Price the annual compensation cycle - merit, promotion, and refresh pools, market adjustments - and evaluate benefits, location, and banding changes. Establish a reconciled view of headcount and comp data across People and Finance systems.
</li><li>Support leadership and improve the process - Feed assumptions into the consolidated forecast, long-range plan, and profitability targets, and build scenario analyses on trade-offs across headcount, comp mix, and cash vs. equity. Prepare decision-ready materials for executive reviews, track deliverables, and drive automation and documentation of core processes.
</li></ul>Basic Qualifications
<ul><li>BS/BA in Finance, Accounting, Economics, or other relevant subject
</li><li>4+ years of proven experience
</li><li>Advanced experience with Excel/Google Sheets, including driver-based financial modeling
</li><li>Prior financial and/or analytical experience, including FP&amp;A, investment banking, management consulting, private equity, or operations
</li><li>Self-starter with attention to detail and swift, high-quality execution
</li></ul>Preferred Qualifications
<ul><li>Strong analytical and communication skills, moving between model mechanics and the executive-level &quot;so what&quot;
</li><li>Working knowledge of SBC and dilution mechanics - ASC 718, vesting and amortization, ESPP, treasury stock method, overhang, and burn rate
</li><li>Familiarity with compensation program design: merit, promotion and refresh budgets, banding, geo differentials, and benchmarking
</li><li>Understanding of enterprise planning systems (e.g., IBM Cognos TM1, Oracle); Workday or equity administration platforms a plus
</li><li>Experience with large datasets and BI/query tools (SQL, Tableau); interest in AI and automation to reduce manual effort
</li>Public company experience a plus 
<li>
</li></ul> 
 
For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year. 
 
For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year. 
 
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. 
 
Ready to Ride? 
 
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. 
 
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
 
 
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. 
 
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.</div>

Strategic Finance, Sr Associate - US&C Mobility

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President - Global Technology Account Management, Open Finance Solutions
Overview 
The Open Finance Client Value Delivery and Operations team is looking for a Vice President, Technology Account Management (TAM) to lead our function globally. This role leads the technical relationship with our clients post go-live. As the trusted technical advisor within the broader account team, the TAM function is responsible for the health of our clients' integrations, the depth of their platform adoption, and the technical strategy that lets them get the most from Mastercard Open Finance. 
 
The VP will lead a distributed team of regional TAM leaders, set the global standard for how we engage clients technically, and ensure that the client perspective carries weight in how the platform evolves. 
 
The ideal candidate is technically fluent, commercially minded, energized by building at scale, and passionate about the client experience. 
 
Role 
In this client-facing leadership position, you will: 
<ul><li>Own the global Technology Account Management operating model, ensuring a consistent, high-quality client experience across all markets</li><li>Lead and develop a team of regional TAM leaders, building deep technical and client advisory capability across the function</li><li>Drive measurable client outcomes across product adoption, integration health, and retention through a segmented, scalable coverage model</li><li>Serve as a senior technical partner to our most strategic clients, and as an executive point of contact on complex initiatives</li><li>Partner closely with Product and Engineering to bring client insight into platform strategy and influence the roadmap</li><li>Build the enablement, knowledge, and automation foundation that allows the function to scale alongside the business</li></ul> 
All About You 
The ideal candidate for this position should: 
<ul><li>Have advanced experience leading technical, client-facing post-sales teams at scale</li><li>Bring advanced expertise in APIs, data connectivity, cloud infrastructure, and technical SLAs, with the depth to shape architecture decisions and set technical direction with client engineering and technology leaders
</li><li>Have a proven track record of driving product adoption and integration health across a client portfolio
</li><li>Have a demonstrated record of designing and scaling operating models, including methodology, measurement, and team capability
</li><li>Have advanced experience influencing product direction through structured, well-evidenced client insight
</li><li>Be a versatile communicator, able to translate technical complexity into commercial value and move between a client CTO, an internal engineering lead, and an executive audience without losing precision</li></ul> 
Additional capabilities that would be valuable: 
<ul><li>Experience in open banking, open finance, payments, or financial data infrastructure</li><li>Experience applying automation or AI to scale technical account management and support functions</li><li>Experience leading globally distributed teams</li></ul>
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $181,000 - $299,000 USD
Arlington, Virginia: $208,000 - $344,000 USD
Atlanta, Georgia: $181,000 - $299,000 USD
Boston, Massachusetts: $208,000 - $344,000 USD
Purchase, New York: $208,000 - $344,000 USD
Salt Lake City, Utah: $181,000 - $299,000 USD
San Francisco: $181,000 - $299,000 USD
Seattle, Washington: $208,000 - $344,000 USD</div>

Vice President - Global Technology Account Management, Open Finance Solutions

CRUSOE

<div>Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack &mdash; from electrons to tokens &mdash; to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that &mdash; with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved &mdash; people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About the Role:
Join Crusoe's Finance team, reporting to the SVP, Finance, and serve as the dedicated Finance Business Partner to Crusoe's Digital Infrastructure Group (DIG). DIG spans infrastructure, real estate, and power &mdash; sourcing, structuring, and executing the deals that shape Crusoe's data center platform. You will sit at the center of that activity, providing the financial modeling, deal analytics, and capital discipline that turn ambitious real estate, power, and JV opportunities into bankable, board-ready decisions.
This is a high-visibility role at the intersection of corporate finance, deal structuring, and capacity planning. You'll partner directly with DIG leadership on everything from single-site economics to multi-billion dollar campus commitments, while also building the long-range financial view of Crusoe's digital infrastructure buildout.
This role will grow a team of analysts and managers over time, but will begin as a hands-on contributor who is directly in the model, in the data room, and in the room where capital decisions get made.
What You'll Be Working On:<ul><li>
Financial Advisory: Act as the primary financial advisor to DIG leadership, providing data-driven analysis on site selection, capacity planning, and market expansion decisions</li><li>
Deal Structuring &amp; Diligence: Lead financial modeling and analysis to support the structuring, negotiation, and execution of real estate transactions, power agreements, and joint ventures underpinning Crusoe's data center platform</li><li>
Capacity &amp; Capital Planning: Build and maintain the long-range financial model for Crusoe's digital infrastructure buildout, translating a multi-billion dollar development pipeline into a clear, prioritized capital plan</li><li>
Investment Analysis: Own investment-grade returns analysis for new site acquisitions, build-to-suit developments, and JV structures, working closely with corporate development</li><li>
Performance Management Reporting: Lead monthly and quarterly financial reviews, budget &amp; forecast variance analysis, and build clear, actionable performance narratives for Exec, Board, and Investor materials</li><li>
Planning &amp; Forecasting: Own DIG's annual budget, monthly forecast, and long-range planning processes, collaborating closely with Real Estate, Power, and Technical teams to ensure financial plans are ambitious, actionable, and aligned with corporate targets</li><li>
Cross-Functional Leadership: Liaise across Finance, Legal, Treasury, and Corporate Development to structure deals that meet Crusoe's return, risk, and financing requirements</li><li>
Process &amp; Control Integrity: Ensure compliance with corporate policies, internal controls, and audit requirements across all DIG-related financial activity</li></ul>
What You'll Bring to the Team:<ul><li>
Industry Experience: 8+ years of progressive finance experience, with meaningful time in data center, real estate, infrastructure, or energy finance; experience in digital infrastructure investment, development, or corporate development is a strong plus</li><li>
Financial Mastery: Demonstrated expertise in real estate and infrastructure financial modeling, including NPV, IRR, scenario modeling, and sensitivity analysis for capital-intensive, multi-year projects</li><li>
Deal Experience: Proven track record supporting deal structuring, due diligence, and negotiation for real estate transactions, power agreements, or joint ventures</li><li>
Strategic Growth: Experience building investment frameworks and business cases for geographic expansion or large-scale capital programs in high-growth environments</li><li>
Executive Communication: Ability to translate complex quantitative analysis into clear, actionable recommendations for executive, Board, and investor audiences</li><li>
Cross-Functional Partnership: A proven track record of acting as a strategic partner to non-finance leaders (Real Estate, Power, Development, Legal) to drive measurable business outcomes</li><li>
Leadership Potential: Experience or a demonstrated ability to mentor, grow, and develop a high-performing team over time</li></ul>
Bonus Points<ul><li>
Experience in data center REIT, hyperscale developer, or digital infrastructure investment firm finance functions</li><li>
Background structuring or financing joint ventures, sale-leasebacks, or project-level debt for infrastructure assets</li><li>
Strong project management and cross-functional leadership track record</li></ul>
Benefits:<ul><li>
Competitive compensation and equity packages</li><li>
Restricted Stock Units</li><li>
Paid time off, paid holidays &amp; leave of absence programs</li><li>
Comprehensive health, dental &amp; vision insurance</li><li>
Employer contributions to HSA account</li><li>
Paid parental leave</li><li>
Paid life insurance, short-term and long-term disability</li><li>
Professional development &amp; tuition reimbursement</li><li>
Mental health &amp; wellness support</li><li>
Commuter benefits (parking &amp; transit)</li><li>
Cell phone stipend</li><li>
401(k) Retirement plan with company match up to 4% of salary</li><li>
Volunteer time off</li><li>
Global travel insurance &amp; emergency assistance</li><li>
Daily meals allowance</li><li>
Additional perks &amp; programs specific to location</li></ul>
Compensation Range
Compensation will be paid in the range of up to $325,000 - $360,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.</div>

Vice President, Finance - Digital Infrastructure Group

Sunrun

<div>At Sunrun, we&rsquo;re on a mission to change the way the world interacts with energy, and we&rsquo;re building a company and brand that puts power at the center of life. To do it, we&rsquo;re designing a dynamic culture where employee development, well-being, and safety come first. It&rsquo;s why we&rsquo;ve become the #1 home solar and battery company in America. We&rsquo;re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle &ndash; from sale through installation and beyond &ndash; so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. 
 
Who We Are
We&rsquo;re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. 
The Vice President of Strategic Finance &amp; Analytics (SF&amp;A) is a key member of Sunrun's senior finance leadership team, responsible for driving company-wide financial planning &amp; analysis (FP&amp;A) and delivering the data-driven insights that inform strategic and operational decision-making. This leader will serve as a critical thought partner to the CFO, CEO, and business unit leaders, translating complex financial and operational dynamics into clear, actionable perspectives.
This role owns the full SF&amp;A function &mdash; from long-range planning and annual budgeting to monthly performance reporting and business case development &mdash; as well as the financial analytics capability that supports pricing, subscriber economics, unit margin analysis, and strategic initiatives. The ideal candidate thrives in a complex, capital-intensive business model and is equally comfortable presenting to the Board of Directors as they are rolling up their sleeves to improve a forecast model. This role will be working a minimum of 3 days per week onsite in our San Francisco corporate office.
<h2 class="jobSectionHeader">ESSENTIAL DUTIES AND RESPONSIBILITIES</h2>
Financial Planning &amp; Analysis<ul><li>
Lead all aspects of the enterprise-wide planning cycle, including the long-range plan, corporate model, annual operating plan, and quarterly forecasts.</li><li>
Deliver timely and insightful monthly/quarterly performance reporting to executive leadership and the Board of Directors.</li><li>
Partner with business unit leaders to build bottoms-up operational plans and drive accountability to financial targets.</li><li>
Identify risks and opportunities in the financial outlook and provide actionable recommendations for mitigation or capitalization.</li></ul>
Financial Analytics<ul><li>
Build and lead a high-performing analytics function that generates insight across subscriber economics, unit margins, and functional level cost structures.</li><li>
Modernize the SF&amp;A tech stack, leveraging AI and predictive modeling to improve the accuracy of analytics and projections.</li><li>
Support strategic initiatives&mdash;including new market entry and product launches&mdash;with rigorous financial scenario modeling.</li><li>
Translate complex energy industry metrics and non-GAAP measures into clear narratives for internal and external audiences.</li></ul>
Commissions &amp; Incentive Compensation Analytics<ul><li>
Own the financial oversight and analytical framework for Sunrun's commission and incentive programs across all functions.</li><li>
Partner with functional leaders and the People/Compensation teams to model the financial impact of plan design changes and quota-setting.</li><li>
Develop reporting and analytics to provide visibility into commission expense trends, attainment distributions, and ROI of incentive spend.</li><li>
Ensure commission accruals and forecasts are accurate and fully integrated into the broader FP&amp;A planning cycle.</li></ul>
Strategic Partnership &amp; Leadership<ul><li>
Serve as a trusted advisor to the CFO and executive team on financial strategy and resource allocation.</li><li>
Lead the preparation of financial materials for Board meetings, investor relations updates, and quarterly earnings calls.</li><li>
Analyze the financial implications of federal and state energy policies (such as the Inflation Reduction Act) to maximize Sunrun&rsquo;s competitive advantage.</li><li>
Recruit, develop, and retain a team of high-performing finance professionals, fostering a culture of technical excellence and accountability.</li></ul><h2 class="jobSectionHeader">
QUALIFICATIONS</h2>
Required:<ul><li>
Bachelor&rsquo;s degree in Finance, Accounting, Economics or a related quantitative field from a top-tier university (MBA and/or CFA is a strong plus, but not required)</li><li>
10-15+ years progressive finance experience, including 5+ years in a senior leadership role, ideally with experience in a similar role at a publicly-traded company.</li><li>
Prior work experience in investment banking and/or private equity is a strong plus.</li><li>
Proven track record of leading Finance teams in a company with 5,000+ employees.</li><li>
Proven track record partnering with and influencing senior leadership.</li><li>
Strong interpersonal skills and a knack for productive collaboration across varying departments</li><li>
Mastery of complex financial engineering and structured finance markets, ideally with experience in renewable energy project finance.</li><li>
High proficiency in AI tools, business intelligence platforms (e.g., Tableau), and EPM/ERP ecosystems (e.g., Oracle, Anaplan, or similar).</li><li>
Deep understanding of finance as a function and handling sensitive and confidential material in a public company, and strong general business acumen.</li><li>
Ability to analyze and compile large sets of data and present effective reporting.</li><li>
Proven creative thinker with excellent oral and written communication skills.</li><li>
Demonstrate proficiency in utilizing AI tools to enhance productivity and streamline workflows, or possess the agility and &quot;growth mindset&quot; to rapidly master new AI technologies as they are integrated into Sunrun&rsquo;s operations.</li></ul>
Recruiter:
Amanda Frock (amanda.frock@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$192,333.96 to $256,445.28
Compensation decisions will not be based on a candidate's salary history. You can learn more here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun</div>

Vice President, Strategic Finance & Analytics

SERVAL

<div><h1 class="jobSectionHeader">Who We Are</h1>
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end &mdash; replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. 
 
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don&rsquo;t just respond to requests &mdash; they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. 
 
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we&rsquo;re building the universal AI operations layer &mdash; a system of agents that sits across business functions and runs the workflows that keep modern companies moving. 
 
We&rsquo;re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
<h2 class="jobSectionHeader">About the role:</h2>
Serval is hiring a Product Marketing Manager to own how Serval shows up in the market: how we position the product, how we equip sales to win, and how we translate a fast-moving roadmap into stories buyers care about. You'll sit at the center of product, sales, and marketing, and you'll be a founding voice on the PMM function as it scales.
This is a builder role. You'll set the messaging foundation, run launches, and give the sales team the ammunition to close. If you want a defined playbook handed to you, this isn't the role. If you want to write the playbook, read on.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Own positioning and messaging for Serval: the narrative, the value props, and the differentiation against legacy ITSM and other AI point solutions. Make it sharp, make it true, make it repeatable.</li><li>
Lead product launches from tiering to GTM plan to execution, coordinating product, sales, and demand gen so releases land with customers and not just in a changelog.</li><li>
Build the sales enablement layer: pitch decks, one-pagers, battle cards, demo narratives, objection handling, and competitive intel that reps actually use.</li><li>
Become the resident expert on our buyers [IT, security, and ops leaders] and their world: their pain, their alternatives, their buying process. Turn that into messaging that resonates.</li><li>
Drive competitive intelligence: track the landscape, build the battle cards, and arm the field to win head-to-head.</li><li>
Partner with demand gen and content on campaigns, webinars, and thought leadership that move pipeline, not just impressions.</li><li>
Support pricing and packaging work with market and win/loss insight.</li><li>
Create customer-facing proof: case studies, ROI narratives, and reference content that make the value undeniable.</li></ul><h2 class="jobSectionHeader">
What you'll need:</h2><ul><li>
5+ years in product marketing, ideally in B2B SaaS sold to technical buyers [IT, security, DevOps, or infrastructure].</li><li>
A track record of owning positioning and launches end to end, not just contributing slides to someone else's plan.</li><li>
Strong writing. You can take a complex, technical product and make it clear, credible, and compelling to a busy executive.</li><li>
Deep comfort partnering with sales. You've built enablement that reps chose to use because it helped them win.</li><li>
Analytical instincts: you ground messaging in research, win/loss, and data, and you can tell the difference between a story that sounds good and one that closes.</li><li>
Bias to action and comfort with ambiguity. You thrive when the category is undefined and the answer isn't in a template.</li><li>
Bonus: experience with ITSM, IT operations, identity/access, security, or AI/agent products.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Impact: Be a key player in shaping the success of our product and company.</li><li>
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>
Culture: Join a culture that values innovation, ownership, accountability, and fun.</li></ul>
Compensation Range: $180K - $250K</div>

Senior Product Marketing Manager

TGI Justice Project

Job title: Housing Case ManagerLocation: San Francisco, CA; 5 days in office/weekStatus: Full time; non-exempt (40 hours/week FT NE)Salary: $62,000 - $67,000/yearReports to: Housing Director, Co-Executive DirectorOrganization DescriptionThe Miss Major Alexander L. Lee TGIJP Black Trans Cultural Center is a team of transgender, gender-variant and intersex people, inside and outside of prisons, jails, detention centers, and other locked facilities creating a united family in the struggle for survival and freedom. We work in collaboration with others to forge a culture of resistance and resilience to strengthen us for the fight against human rights abuses, imprisonment, police violence, racism, poverty, and societal pressures. We seek to create a world rooted in self-determination, freedom of expression, and gender justice.Position DescriptionHousing Case Managers at TGIJP are expected to provide comprehensive case management services to clients experiencing housing insecurity or homelessness. This role involves assessing client needs, developing housing plans, advocating for client rights, and connecting clients with appropriate resources and services. Housing Case Managers work closely with clients to empower them to achieve housing stability and improve their overall well-being.Primary Responsibilities1. Client Assessment and Case Planning:<ul><li>Conduct comprehensive assessments of clients' housing needs and barriers.</li><li>Develop individualized housing plans in collaboration with clients.</li><li>Set goals and action steps to address housing challenges and promote stability.</li></ul>2. Resource Referral and Coordination:<ul><li>Connect clients with community resources, social services, and support networks.</li><li>Coordinate referrals for mental health services, substance abuse treatment, and other supportive programs.</li><li>Help clients access financial assistance, food assistance, and other basic needs resources.</li></ul>3. Crisis Intervention and Support:<ul><li>Provide crisis intervention and emotional support to clients in housing crisis situations.</li><li>Recognize early signs of emotional distress, agitation, or conflict</li><li>Maintain a calm and respectful non-confrontational approach</li><li>Collaborate with other team members and external partners to address immediate housing needs and ensure client safety.</li></ul>4. Documentation and Reporting:<ul><li>Maintain accurate and up-to-date client records and case notes.</li><li>Complete required documentation for program reporting and compliance purposes.</li><li>Ensure client confidentiality &amp; privacy in accordance with agency policies &amp; regulations.</li></ul>5. Travel and Home Visits:<ul><li>Entering client homes in a respectful, professional, and non-intrusive manner</li><li>Must have the ability to travel to clients&rsquo; place of residence</li><li>Must be comfortable working in person with clients to assist with needs</li></ul>5. Advocacy and Empowerment:<ul><li>Advocate for clients' rights and interests in housing-related matters as needed.</li><li>Empower clients to self-advocate and navigate housing systems independently.</li><li>Promote client empowerment and self-sufficiency through skill-building and education.</li></ul>6. Budgeting and Analytical Skills:<ul><li>Ability to create and implement client budgets, assist clients in tracking spending and expenses</li><li>Strong organizational and record-keeping skills</li></ul>7. Confidentiality and Professionalism: <ul><li>Knowledge of HIPAA standards and protected health information</li><li>Ability to practice privacy, confidentiality, and record private information safely and securely</li><li>Keep client/case manager privilege in retaining confidential information</li></ul>Qualifications:Education: Bachelor's degree in Social Work, Psychology, Counseling, or related field preferred.Experience: Previous experience in case management, social services, or housing advocacypreferred.Skills:<ul><li>Strong interpersonal and communication skills.</li><li>Ability to build rapport and establish trusting relationships with diverse populations.</li><li>Knowledge of housing resources, rental assistance programs, and housing laws/regulations.</li><li>Ability to work collaboratively in a team environment and independently.</li><li>Strong organizational and time management skills.</li><li>Commitment to social justice, equity, and anti-oppressive practices.</li><li>Proficiency in Google Suite and database management.</li></ul>Working Conditions:<ul><li>This position may require occasional evening or weekend hours to accommodate client needs.</li><li>Travel within the local community will be necessary for outreach and resource coordination.</li></ul>How to Apply:Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to jobs@tgijp.org.Equal Opportunity Employer Statement:The Miss Major Alexander L. TGIJP Black Trans Cultural Center is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs. We encourage applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.Individuals from traditionally marginalized backgrounds and those who have been formerly incarcerated (or who have system-impacted family members) are encouraged to apply.Pay: $29.80 - $32.11 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Housing Case Manager

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