client support specialist Jobs in San Francisco

client support specialist

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head of support engineering

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help desk / it support specialist

installations specialist Jobs in San Francisco

installations specialist

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service desk analyst

desktop support technician

Zones

<div>Description 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Term: 3+ months
Location: 100% onsite in San Francisco
Pay: Up to $45.00
Hours: Day shift - Mon-TH 32 hours 
What you will do as the Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Onsite support &amp; incident management: walk-up support, ticket triage and hygiene, escalation coordination.</li><li>
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.</li><li>
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.</li><li>
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.</li></ul> 
What you will bring to the team:
5+ years experience with the following:<ul><li>
Meeting room maintenance and pre-checks</li><li>
Over-the-counter IT support</li><li>
Office technical maintenance</li><li>
Shipping and receiving</li><li>
Stock management</li><li>
Tier 1 and 2 IT Service Desk Support</li><li>
Network Cabling
</li></ul>Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Desktop Support Technician

Adobe

The opportunity
 Drover is the framework behind many of Adobe's flagship desktop applications. It is the foundation that powers the user interface of some of the most widely used software Adobe ships, from Photoshop to Illustrator to Premiere Pro to After Effects and more.
 
We're looking for a Senior Design Engineer to work on Drover. This is a high-ownership systems role focused on modernizing how Adobe's desktop products are built, and how they look and feel. You will influence the technical implementation and ongoing support of Adobe’s design system, Spectrum, defining how designs come to life across our desktop UI.
 
This is a unique opportunity to innovate. Bringing a modern design system to a high-performance native framework raises genuinely interesting problems, and we want someone to go deep on them: layout and adaptive sizing, animation and motion, compositing and rendering, theming, and the performance work that makes all of it feel amazing. If you care about the craft of building beautiful, fast, native user experiences we'd love to meet you.
 What you'll do
 
Partner with designers, engineers, and product teams
 
Modernize Drover’s UI foundations for fast, polished, native experiences
 
Shape framework capabilities, APIs, and abstractions that help product teams ship UI faster and more consistently
 
Prototype, validate, and ship new UI capabilities through close collaboration
 
Build automation, validation, and performance systems that make quality measurable at scale
 
Participate in design and code reviews, helping set the standard for UI craft
 
Use AI-assisted tools thoughtfully while maintaining high standards for correctness, performance, and quality
 What you need to succeed
 
5+ years of software engineering experience, with deep production C++ expertise
 
Strong systems-design experience, including framework or platform architecture
 
Depth in at least one UI framework area, such as layout, animation, rendering, theming, or performance
 
Experience building cross-platform software for Windows and macOS
 
A track record of solving complex technical problems while keeping software fast, reliable, and maintainable
 
Design sensibility, strong communication skills, and experience developing alignment across design and engineering teams
 
Experience with Objective-C, JavaScript/TypeScript, Python are a plus!
 About Adobe Design
 Adobe Design is the multidisciplinary, global organization behind Adobe experiences. Our full-stack team includes design researchers, design engineers, experience designers, brand designers, content strategists, and program managers dedicated to delivering exceptional experiences for Adobe users.
 
About Adobe
 Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
 
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
Let’s Adobe together
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
 
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
 
AI Use Guidelines for Interviews: 
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
 
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
 
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $139,000 -- $257,550 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
 
In California, the pay range for this position is $177,900 - $257,550
 In Washington, the pay range for this position is $161,700 - $234,150
 
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
 
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
 
State-Specific Notices: 
California : 
Fair Chance Ordinances
 Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
 
Colorado: 
Application Window Notice
 
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
 
Massachusetts: 
Massachusetts Legal Notice
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sr Design Engineer, Spectrum Desktop

Nail Box

Job Overview We are seeking a dynamic and talented Nail Technician to join our vibrant beauty team! In this role, you will deliver exceptional nail care services, creating beautiful, customized manicures and pedicures that leave clients feeling pampered and confident. Your expertise will enhance our clients&rsquo; overall experience, combining technical skill with outstanding customer service. This paid position offers an exciting opportunity to showcase your creativity, develop your skills, and grow within a supportive environment dedicated to beauty and wellness excellence.Duties<ul><li>Provide professional nail care services including manicures, pedicures, gel nails, Gel X, Hard gel and nail art with precision and attention to detail</li><li>Consult with clients to understand their preferences and recommend suitable nail treatments or enhancements</li><li>Maintain a clean and sanitized workspace in accordance with health regulations, ensuring the safety of clients and staff</li><li>Stay current on the latest nail trends, techniques, and products to offer innovative services</li><li>Promote retail sales of nail care products and other beauty items through effective upselling strategies</li><li>Assist with maintaining inventory levels of supplies and equipment needed for daily operations</li><li>Collaborate with team members to ensure a welcoming environment that encourages repeat business and client satisfaction</li></ul>Requirements<ul><li>Valid cosmetology or esthetician license with certification in nail technology or related field</li><li>Strong knowledge of nail care techniques, color theory, sanitation standards, and skin health</li><li>Experience with various nail treatments such as gel application, acrylics, nail art, and cuticle care</li><li>Familiarity with additional beauty services like eyelash extensions, body waxing, hair styling, hair extensions, hair threading, dermabrasion, and esthetic laser treatments is a plus</li><li>Excellent communication skills to engage clients effectively and provide personalized recommendations</li><li>Ability to perform retail math for upselling opportunities while maintaining a customer-first approach</li><li>Demonstrated commitment to sanitation protocols and safety standards in a salon environment</li><li>Passion for continuous learning about new trends in nail design and overall beauty industry advancements</li></ul>Join us as a Nail Technician where your artistry meets exceptional service! Bring your enthusiasm for beauty into a role that celebrates creativity, fosters professional growth, and rewards your dedication. We&rsquo;re excited to support you in delivering stunning results that keep clients coming back!Pay: $170.00 - $450.00 per dayWork Location: In person

Nail Technician

Boston Scientific

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions. 
About this role:
The Cardiac Monitoring Technician II is responsible for the interpretation and reporting of EKG data received for patients wearing Company monitoring devices to assist physicians in diagnosing the patient. 
Up to $6,000 in Bonuses
$2,000 Sign on Bonus
$2,000 Bonus for CRAT and/or CCT certifications 
Event Hours:<ul><li>
Mid shift: 1:00pm-11:30pm (+5% shift differential)</li><li>
Night shift: 10:00pm - 8:30am (+10% shift differential)</li></ul> 
Your responsibilities will include:<ul><li>
Process, analyze, interpret and edit EKG data</li><li>
Collect recordings and patient symptoms as needed</li><li>
Facilitate activation of EMS, if indicated</li><li>
Accurately document actions taken within patient records</li><li>
Facilitate orders for monitors and supplies</li><li>
Obtain patient transmissions and related symptoms</li><li>
Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member</li><li>
Ensure customer enrollment is entered correctly</li><li>
Address questions and educate patients, practices, and sales staff</li><li>
Fax serious and critical reports to practices and hospitals as requested</li><li>
Retain information that is job specific such as safety regulations and current policies and procedures</li><li>
Other duties as assigned.</li></ul> 
Required Qualifications:<ul><li>
2 years of experience with a high school diploma</li><li>
CCT or CRAT certified</li></ul> 
Preferred qualifications:<ul><li>
High School Diploma</li><li>
Formal EKG education, whether a certificate from a school or third party certification<ul><li>
CET (Certified EKG Technician) &ndash; offered at some colleges and community colleges</li><li>
CCT (Certified Rhythm Analysis Technician)</li><li>
CRAT (Certified Rhythm Analysis Technician)</li></ul></li><li>
Working Experience in the Hospital or IDTF after receiving their CET or other certifications<ul><li>
Hospital experience could be working in telemetry where they are interpreting what they see on the monitors and strips, then sharing that information with the doctors</li></ul></li></ul> 
 
Additional Details:
The Cardiac Monitoring Technician position is an in-office role. We are located at 400 Oyster Point Blvd, South San Francisco, CA<ul><li>
You must be available to work one of the scheduled shifts.</li><li>
We are not able to accommodate specific days or times off.</li><li>
Training is 6 - 8 weeks long, during the day on weekdays.</li><li>
You must be available to work the entire scheduled training period.</li></ul> 
Benefits offered:<ul><li>
Eligible for yearly bonus</li><li>
Medical benefits</li><li>
Holiday pay</li><li>
Tuition reimbursement</li><li>
Paid vacation/sick pay</li><li>
Career progression plan</li><li>
and many other benefits</li></ul> 
The anticipated hourly base pay range for this full time position working at this location will be from $22.30 to $37.90/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location. 
Requisition ID: 632678
Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law. 
 
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most &ndash; united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do &ndash; as a global business and as a global corporate citizen. 
So, choosing a career with Boston Scientific (NYSE: BSX) isn&rsquo;t just business, it&rsquo;s personal. And if you&rsquo;re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! 
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. 
Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code &sect; 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination.</div>

Cardiac Monitoring Tech II - South San Francisco

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Whatnot

<div><h2 class="jobSectionHeader">Join the Future of Commerce with Whatnot!</h2>
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.<h2 class="jobSectionHeader">
Role</h2>
Whatnot's Real Estate &amp; Workplace team is looking for an experienced Workplace Operations &amp; Experience Manager to help shape and scale workplace operations across our West Coast portfolio. You'll lead operations for our San Francisco hub while driving operational consistency, workplace programs, and regional initiatives across Seattle, Los Angeles, Tempe, and other locations as we grow. You'll do much more than keep offices running&mdash;you&rsquo;ll help build the operating model, programs, and standards to create a consistent, safe and engaging workplace experience.
This role blends strategy with execution. You&rsquo;re comfortable moving between long-term planning and day-to-day execution, create structure where none exists, thrive in ambiguity, and know that exceptional workplace experiences aren't accidental&mdash;they&rsquo;re built through thoughtful systems, strong partnerships, continuous improvement, and relentless attention to detail. You care deeply about creating environments where employees can do their best work while building scalable operations that will support Whatnot as we continue to grow.<h3 class="jobSectionHeader">
What You'll Drive</h3><h3 class="jobSectionHeader">
Workplace Operations</h3><ul><li>
Lead workplace operations for our San Francisco hub while establishing and implementing operational standards, playbooks, and procedures that create consistent and effective facilities operations across the regional U.S. office portfolio.</li><li>
Design and implement a regional vendor support strategy&mdash;from sourcing and contract negotiation to ongoing performance management&mdash;and evolve flexible support models.</li><li>
Manage workplace operating budgets, identify opportunities to improve efficiency, and continuously raise the bar for service, efficiency, and employee experience.</li><li>
Partner with Security, IT, and building partners to keep our workplaces safe, resilient, and running smoothly.</li></ul><h3 class="jobSectionHeader">
Workplace Experience</h3><ul><li>
Be the face of Workplace in San Francisco, setting the standard for hospitality and operational excellence, anticipating employee needs, and continuously improving the workplace experience.</li><li>
Build workplace programs that strengthen culture and support intentional collaboration and connection while reflecting Whatnot's values and honoring our remote-first culture.</li><li>
Create thoughtful in-office experiences across food &amp; beverage, employee events, and key company moments in partnership with internal stakeholders.</li><li>
Build clear workplace communications and resources that make our offices easy to navigate and enjoyable to use.</li></ul><h3 class="jobSectionHeader">
Strategy &amp; Partnership</h3><ul><li>
Act as a strategic and operational partner to the Head of Real Estate &amp; Workplace, helping prioritize initiatives and translate long-term strategy into scalable execution across the workplace portfolio.</li><li>
Support strategic workplace decisions, helping to define our workplace operating model by developing systems across the portfolio and bringing operational rigor to vendor frameworks, standards, and best practices that scale while respecting local nuances.</li><li>
Partner across People, IT, Security, Finance, Legal, Communications, and other teams to ensure successful workplace operations and deliver exceptional workplace experiences.</li><li>
Leverage workplace utilization, occupancy, and operational data to inform space planning and help shape strategic real estate decisions.</li><li>
Drive operational readiness for office expansions, relocations, new site launches, and workplace projects from planning through execution.</li><li>
Identify risks and opportunities early, bring forward thoughtful recommendations, and continuously improve how our workplace function evolves as we grow.</li><li>
Represent the Real Estate &amp; Workplace function in cross-functional initiatives, confidently driving decisions and influencing outcomes across the business when needed.</li></ul><h2 class="jobSectionHeader">
Location &amp; Travel</h2>
This role is based in San Francisco, CA. Expected in-office cadence: 3-5 days per week, with flexibility to be on-site frequently and off-hours to support operations, events, and other facilities needs. This role includes regular domestic travel (~25-40%) to other offices to support operations as needed.<h2 class="jobSectionHeader"> 
You</h2>
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Workplace Operations &amp; Experience Manager, you should have 8+ years of experience in office operations, facilities, or workplace experience across multiple office locations at high-growth tech companies, plus:<ul><li>
A track record of building scalable workplace programs and operations, not simply maintaining existing ones.</li><li>
Proficiency with AI tools for workplace related support.</li><li>
Experience leading complex vendor relationships, negotiating contracts, and managing operational planning and budgets.</li><li>
A hospitality-first mindset paired with operational rigor and high standards for execution.</li><li>
Strong judgment and the confidence to make thoughtful decisions independently.</li><li>
The ability to balance strategic thinking with hands-on execution and thrive in ambiguity.</li><li>
You're equally comfortable discussing long-term strategy with executives and solving operational challenges on the office floor.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Generous Holiday and Time off Policy</li><li>
Health Insurance options including Medical, Dental, Vision</li><li>
Work From Home Support<ul><li>
Home office setup allowance</li><li>
Monthly allowance for cell phone and internet</li></ul></li><li>
Care benefits<ul><li>
Monthly allowance for wellness</li><li>
Annual allowance towards Childcare</li><li>
Lifetime benefit for family planning, such as adoption or fertility expenses</li></ul></li><li>
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally</li><li>
Monthly allowance to dogfood the app<ul><li>
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).</li></ul></li><li>
Parental Leave<ul><li>
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li></ul></li></ul><h2 class="jobSectionHeader">
EOE</h2>
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $174K - $205K</div>

Workplace Operations & Experience Manager

Sutter Health

<div>We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-Bay
Position Overview:
The CS Supervisor is responsible for day-to-day oversight of the Sutter Sync Customer Support team while also functioning as a working supervisor who actively handles patient calls on a daily basis. This role ensures consistent workflow execution, timely patient support, effective team coaching, and clear escalation pathways. Is responsible for planning, organizing, staffing, monitoring, coordinating, integrating, standardizing, assessing and improving the day-to-day operations in the assigned areas. The supervisor serves as the first point of contact for dissatisfied patient escalations, helping resolve concerns in real time while monitoring workload, quality, and staffing capacity so the team can support current demand, proactive outreach, and continued program growth.
Job Description:<div>
****Please Note: While this position is listed as hybrid, regular in-office attendance is required. Candidates should be prepared to commute to the San Francisco office on a consistent basis to support team collaboration and business needs.**** 
</div> 
EDUCATION:<ul><li>
HS Diploma or General Education Diploma (GED)</li></ul> 
TYPICAL EXPERIENCE:<ul><li>
5 years recent relevant experience</li></ul>
PREFERRED EXPERIENCE:<ul><li>
Healthcare customer support, contact center, patient access, or virtual care team supervision.</li><li>
Experience as a working supervisor supporting frontline calls, escalations, coaching, and workload balancing.</li><li>
Experience using Genesys or a similar contact center platform to monitor queue activity, agent performance, call volume, and service levels.</li><li>
Experience using Epic, including CRM, In Basket, patient chart review, documentation, and routing workflows.</li><li>
Experience monitoring call, CRM, and In Basket volume to support timely follow-up and staffing decisions.</li><li>
Experience with call quality review, patient escalation resolution, staff coaching, workflow standardization, and process improvement.</li></ul> 
SKILLS AND KNOWLEDGE:<ul><li>
This position requires critical thinking, complex problem solving, multi-tasking, decisive judgment and the ability to work with minimal supervision and ability to work in a demanding, fast-paced environment balancing multiple priorities while taking appropriate actions in challenging situations.</li><li>
Verbal and written communication skills.</li><li>
Ability to work with accuracy and speed in a fast-paced environment.</li><li>
Ability to self-organize and work with minimal supervision.</li><li>
Ability to remain calm and focused in a chaotic and/or noisy environment.</li><li>
Ability to type with accuracy and speed.</li><li>
Ability to operate multi-line phone.</li><li>
Ability to utilize databases to access and document information.</li><li>
Ability to operate office equipment such as printers, faxes, photocopiers and document imaging systems.</li></ul>
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). 
Job Shift:
Days
Schedule:
Full Time
Days of the Week:
Monday - Friday
Weekend Requirements:
As Needed
Benefits:
Yes
Unions:
No
Position Status:
Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $101,462.40 to $152,193.60 / annual salary
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate&rsquo;s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health&rsquo;s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.</div>

Supervisor, Customer Support

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