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desktop support technician

Zones

<div>Description 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
Term: 3+ months
Location: 100% onsite in San Francisco
Pay: Up to $45.00
Hours: Day shift - Mon-TH 32 hours 
What you will do as the Desktop Support Technician:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Onsite support &amp; incident management: walk-up support, ticket triage and hygiene, escalation coordination.</li><li>
Meeting room / AV readiness: room checks, basic fixes (e.g., cables), escalation to McKinsey ITSA/vendor where required.</li><li>
Asset lifecycle logistics: receiving, boxing/returns, shipping labels, inventory spot checks, accessory stocking activities as defined.</li><li>
Structured cabling, access point installs, network infrastructure projects, or other building infrastructure work.</li></ul> 
What you will bring to the team:
5+ years experience with the following:<ul><li>
Meeting room maintenance and pre-checks</li><li>
Over-the-counter IT support</li><li>
Office technical maintenance</li><li>
Shipping and receiving</li><li>
Stock management</li><li>
Tier 1 and 2 IT Service Desk Support</li><li>
Network Cabling
</li></ul>Zones offers a comprehensive Benefits package
 
 
While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. 
 
At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.</div>

Desktop Support Technician

Adobe

The opportunity
 Drover is the framework behind many of Adobe's flagship desktop applications. It is the foundation that powers the user interface of some of the most widely used software Adobe ships, from Photoshop to Illustrator to Premiere Pro to After Effects and more.
 
We're looking for a Senior Design Engineer to work on Drover. This is a high-ownership systems role focused on modernizing how Adobe's desktop products are built, and how they look and feel. You will influence the technical implementation and ongoing support of Adobe’s design system, Spectrum, defining how designs come to life across our desktop UI.
 
This is a unique opportunity to innovate. Bringing a modern design system to a high-performance native framework raises genuinely interesting problems, and we want someone to go deep on them: layout and adaptive sizing, animation and motion, compositing and rendering, theming, and the performance work that makes all of it feel amazing. If you care about the craft of building beautiful, fast, native user experiences we'd love to meet you.
 What you'll do
 
Partner with designers, engineers, and product teams
 
Modernize Drover’s UI foundations for fast, polished, native experiences
 
Shape framework capabilities, APIs, and abstractions that help product teams ship UI faster and more consistently
 
Prototype, validate, and ship new UI capabilities through close collaboration
 
Build automation, validation, and performance systems that make quality measurable at scale
 
Participate in design and code reviews, helping set the standard for UI craft
 
Use AI-assisted tools thoughtfully while maintaining high standards for correctness, performance, and quality
 What you need to succeed
 
5+ years of software engineering experience, with deep production C++ expertise
 
Strong systems-design experience, including framework or platform architecture
 
Depth in at least one UI framework area, such as layout, animation, rendering, theming, or performance
 
Experience building cross-platform software for Windows and macOS
 
A track record of solving complex technical problems while keeping software fast, reliable, and maintainable
 
Design sensibility, strong communication skills, and experience developing alignment across design and engineering teams
 
Experience with Objective-C, JavaScript/TypeScript, Python are a plus!
 About Adobe Design
 Adobe Design is the multidisciplinary, global organization behind Adobe experiences. Our full-stack team includes design researchers, design engineers, experience designers, brand designers, content strategists, and program managers dedicated to delivering exceptional experiences for Adobe users.
 
About Adobe
 Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
 
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
Let’s Adobe together
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
 
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
 
AI Use Guidelines for Interviews: 
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
 
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
 
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $139,000 -- $257,550 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
 
In California, the pay range for this position is $177,900 - $257,550
 In Washington, the pay range for this position is $161,700 - $234,150
 
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
 
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
 
State-Specific Notices: 
California : 
Fair Chance Ordinances
 Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
 
Colorado: 
Application Window Notice
 
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
 
Massachusetts: 
Massachusetts Legal Notice
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Sr Design Engineer, Spectrum Desktop

Boston Scientific

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions. 
About this role:
The Cardiac Monitoring Technician II is responsible for the interpretation and reporting of EKG data received for patients wearing Company monitoring devices to assist physicians in diagnosing the patient. 
Up to $6,000 in Bonuses
$2,000 Sign on Bonus
$2,000 Bonus for CRAT and/or CCT certifications 
Event Hours:<ul><li>
Mid shift: 1:00pm-11:30pm (+5% shift differential)</li><li>
Night shift: 10:00pm - 8:30am (+10% shift differential)</li></ul> 
Your responsibilities will include:<ul><li>
Process, analyze, interpret and edit EKG data</li><li>
Collect recordings and patient symptoms as needed</li><li>
Facilitate activation of EMS, if indicated</li><li>
Accurately document actions taken within patient records</li><li>
Facilitate orders for monitors and supplies</li><li>
Obtain patient transmissions and related symptoms</li><li>
Recognize abnormal cardiac rhythms/symptoms, and clearly communicate information to appropriate team member</li><li>
Ensure customer enrollment is entered correctly</li><li>
Address questions and educate patients, practices, and sales staff</li><li>
Fax serious and critical reports to practices and hospitals as requested</li><li>
Retain information that is job specific such as safety regulations and current policies and procedures</li><li>
Other duties as assigned.</li></ul> 
Required Qualifications:<ul><li>
2 years of experience with a high school diploma</li><li>
CCT or CRAT certified</li></ul> 
Preferred qualifications:<ul><li>
High School Diploma</li><li>
Formal EKG education, whether a certificate from a school or third party certification<ul><li>
CET (Certified EKG Technician) &ndash; offered at some colleges and community colleges</li><li>
CCT (Certified Rhythm Analysis Technician)</li><li>
CRAT (Certified Rhythm Analysis Technician)</li></ul></li><li>
Working Experience in the Hospital or IDTF after receiving their CET or other certifications<ul><li>
Hospital experience could be working in telemetry where they are interpreting what they see on the monitors and strips, then sharing that information with the doctors</li></ul></li></ul> 
 
Additional Details:
The Cardiac Monitoring Technician position is an in-office role. We are located at 400 Oyster Point Blvd, South San Francisco, CA<ul><li>
You must be available to work one of the scheduled shifts.</li><li>
We are not able to accommodate specific days or times off.</li><li>
Training is 6 - 8 weeks long, during the day on weekdays.</li><li>
You must be available to work the entire scheduled training period.</li></ul> 
Benefits offered:<ul><li>
Eligible for yearly bonus</li><li>
Medical benefits</li><li>
Holiday pay</li><li>
Tuition reimbursement</li><li>
Paid vacation/sick pay</li><li>
Career progression plan</li><li>
and many other benefits</li></ul> 
The anticipated hourly base pay range for this full time position working at this location will be from $22.30 to $37.90/hour, plus variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) and the value of core and optional employee benefits being offered at Boston Scientific (BSC), which can be reviewed at www.bscbenefitsconnect.com. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated pay range. BSC considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs. Actual compensation may be otherwise adjusted if the position is filled outside of the intended geographic location. 
Requisition ID: 632678
Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law. 
 
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most &ndash; united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do &ndash; as a global business and as a global corporate citizen. 
So, choosing a career with Boston Scientific (NYSE: BSX) isn&rsquo;t just business, it&rsquo;s personal. And if you&rsquo;re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! 
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer. 
Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code &sect; 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination.</div>

Cardiac Monitoring Tech II - South San Francisco

University of California - San Francisco

<div>Job Summary: 
 
This position sits within the Division of HIV, Infectious Diseases and Global Medicine at Zuckerberg San Francisco General Hospital (ZSFG), and supports the LIINC (Long-term Impact of Infection with the Novel Coronavirus) and SCOPE (Study on the Consequences of the Protease Inhibitor Era) Research Programs, which conduct clinical and translational research on acute and post-acute infection syndromes related to COVID-19 and HIV.
The Clinical Research Coordinator (CRC) is a certified phlebotomist who will conduct in-person research visits at participants&rsquo; homes and in clinical settings, drawing blood and collecting other biospecimens, recruiting and consenting participants, and coordinating study activities across multiple protocols. The CRC&rsquo;s primary assignments will be home- and clinic-based observational and interventional studies of individuals with acute and post-acute infections, with a current focus on COVID-19 and Long COVID. Active protocols include PREVENT-LC (Early Antiviral Treatment to Prevent Viral Persistence and Inflammation as Drivers of Long COVID), PASC-RECOVER (Post-Acute Sequelae of SARS-CoV-2 Infection &ndash; Researching COVID to Enhance Recovery), and the LIINC cohort, and the CRC may be assigned to additional home- or clinic-based studies as the Division&rsquo;s research portfolio evolves. Working independently under the Principal Investigators, Project Directors, and Senior Clinical Research Coordinators, the CRC will implement study protocols, manage data, ensure quality assurance, and coordinate with health care providers, clinical researchers, collaborators, funders, and administrative staff. Several active protocols enroll participants during acute SARS-CoV-2 infection, so the CRC will conduct in-home and in-clinic visits with individuals who are actively infectious with COVID-19 (and, where applicable, other communicable respiratory pathogens), and is required to follow study infection-control protocols and wear UCSF-provided personal protective equipment (PPE) at every visit. The position requires a valid California driver&rsquo;s license and the use of a vehicle for travel to participant homes throughout the study region.
ABOUT DIVISION OF HIV, INFECTIOUS DISEASES AND GLOBAL MEDICINE
 
The Division of HIV, Infectious Diseases and Global Medicine at the University of California San Francisco (UCSF) is an internationally recognized global leader in clinical care, research, and education. With its home-base located at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), the Division has been ranked as the top facility in the country for AIDS care since 1983. The Division&rsquo;s work is featured frequently in the media, and it is often visited by numerous international, national, state, and local dignitaries and delegations. The Division consists of approximately 38 faculty members, 11 fellows/postdoctoral scholars and 170 academic and staff employees. It is the largest Division of the Department of Medicine (DOM) at ZSFG, with a total expenditure budget of approximately $52 million dollars.</div>
 <div>Required Qualifications:
<ul><li>HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities.
</li><li>Ability to travel to participant homes and community locations throughout the study region.
</li><li>Ability to operate a vehicle for work-related travel throughout California.
</li><li>Strong organizational and time management skills to coordinate schedules, study materials, and visit documentation.
</li><li>Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments, and outside institutions.
</li><li>Ability to multi-task in a fast-paced environment while working with a diverse subject population in a home and clinic setting.
</li><li>Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
</li><li>Certified phlebotomy experience or equivalent certification to perform phlebotomy.
</li>Knowledgeable in phlebotomy issues, including performing phlebotomy, working knowledge of tubes and procedures required for blood draw of clinical laboratory tests, and sample processing for research assays; basic laboratory techniques (safe handling practices, preparing and labeling samples and reagents for studies, proper use, storage, and disposal of reagents) 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Fluency in the usage of Committee of Human Research (CHR) online iMEDris system for submission, renewal, and modification of protocols through this system.
</li><li>Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation.
</li><li>Good driving record and familiarity with the City&rsquo;s geography
</li><li>Experience with electronic medical records.
</li><li>Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and HIPAA regulations, following the UCSF mission statement and purpose for research, and a clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.).
</li><li>Familiarity with medical terminology, research policies and guidelines, guidelines for handling diagnostic specimens including packing/shipping infectious substances
</li><li>Certified Safe Shipper - IATA certification
</li><li>Experience using Box and REDCap data entry platform
</li><li>Experience applying the following regulations and guidelines:
</li><li>Good Clinical Practice Guidelines
</li><li>Health Insurance Portability and Accountability Act (HIPAA)
</li><li>The Protection of Human Research Subjects
</li><li>CHR regulations for recruitment and consent of research subjects
</li><li>Effective Cash Handling Procedures
</li><li>Environmental Health and Safety Training
</li><li>Fire Safety Training
</li><li>Experience with translational research trials, statistics and/or data management; knowledge of clinical research practices and longitudinal cohort studies
</li><li>Experience working with culturally and linguistically diverse groups
</li><li>Minimum of two years&rsquo; experience in clinical, community health setting and/or research setting
</li><li>Comfortable interviewing subjects on sensitive issues including high risk sexual practices and illegal drug use
</li><li>Knowledgeable in phlebotomy issues, including working knowledge of tubes and procedures required for blood draw of clinical laboratory tests, and sample processing for research assays; basic laboratory techniques (safe handling practices, preparing and labeling samples and reagents for studies, proper use, storage, and disposal of reagents)
</li><li>Conversational Spanish language skills with medical terminology
</li><li>Demonstrate excellent attendance and reliability.
</li><li>Advertising/publishing experience a plus.
</li><li>Proficient in Microsoft Office programs with emphasis on Excel, Access, Word, Savvy internet user
</li><li>Able to carry boxes and supplies (inclusive of a small fridge approximately 40 pounds), pack specimens into shipping containers, and deliver specimens to lab in a timely manner. Able to file heavy charts (up to 5 lbs.) in file cabinets 
</li></ul>Required Licenses and/or Certifications:
Licenses and certifications that a candidate must possess to be considered for the position.
<ul><li>California Certified Phlebotomy Technician 1 (CPT-1) or equivalent license to perform phlebotomy in the State of California
</li><li>Legal Driver&rsquo;s License</li></ul></div>

Clinical Research Coordinator Phlebotomist

Valcor

<div><h2 class="jobSectionHeader">Position Summary</h2>
The Customer Service Representative III / Shift Lead oversees daily operator activities, supports shift coverage, monitors call flow, and assists with emergency communication procedures. This role serves as the on-shift supervisor and provides operational support as an alternate to the Program Coordinator.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Oversee operator performance, shift coverage, and daily coordination of assigned personnel.</li><li>
Prepare duty schedules, PTO coverage plans, and shift assignments to support continuous service requirements.</li><li>
Monitor call flow, customer service quality, and adherence to established communication procedures.</li><li>
Conduct audits of telephone instruments, supplies, and work area readiness.</li><li>
Prepare incident reports, caller complaint documentation, and related operational records as required.</li><li>
Train new operators on procedures, communication expectations, and contract-specific requirements.</li><li>
Support emergency response procedures, escalation protocols, and timely communication with appropriate personnel.</li><li>
Serve as an on-shift resource for operators and assist with resolving routine operational issues.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
Minimum of two (2) years of call center, switchboard, customer service, or related communication experience.</li><li>
Minimum of one (1) year of supervisory, lead, or team coordination experience.</li><li>
Strong communication, customer service, and documentation skills.</li><li>
Ability to work in a fast-paced environment and respond appropriately to urgent or emergency communications.</li><li>
Must be eligible to successfully complete required VA background checks.</li></ul><h2 class="jobSectionHeader">
Preferred Competencies</h2><ul><li>
Shift leadership and operator support</li><li>
Schedule coordination and coverage planning</li><li>
Customer service quality and professionalism</li><li>
Emergency communication support</li><li>
Documentation accuracy and follow-through</li></ul></div>

Customer Service Representative III / Shift Lead- San Francisco VA Health Care System

GT Independence

<div><h3 class="jobSectionHeader">Make a Meaningful Impact Every Day</h3>
<div>
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you&rsquo;re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
<h3 class="jobSectionHeader">
Our Mission</h3>

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National &ldquo;Best and Brightest Companies to Work For.&rdquo; We are also proudly certified as a Great Place to Work&reg; for 2025/2026&mdash;a distinction reserved for top employers committed to outstanding employee experiences.

The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

RESPONSIBILITIES AND DUTIES
<ul>
<li>Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training.</li>
<li>Build and maintain positive relationships with agency staff, service providers, and individuals/families.</li>
<li>Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards.</li>
<li>Collaborate with all GT staff and maintain positive working relationships to support team goals and program success.</li>
<li>Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements including HCBS waiver and related requirements.</li>
<li>Follow all agency policies and procedures.</li>
<li>Monitor and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants.</li>
<li>Complete written assignments and reports as required.</li>
<li>Maintain all GT trackers accurately and up to date; submit weekly scorecards.</li>
<li>Assist participants in forming and sustaining relationships with natural and community supports to promote meaningful community integration and inclusion.</li>
<li>Support participants in developing social networks and connections with community organizations to expand valued social relationships.</li>
<li>Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports.</li>
<li>Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.</li>
<li>Enroll clients promptly, ensuring all required documents are processed correctly.</li>
<li>Provide instruction and counseling to guide participants in problem-solving and decision-making.</li>
<li>Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators</li>
<li>Support participants in preparing for, participating in, and implementing spending plans.</li>
<li>Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports in all models.</li>
<li>Assist with managing the Individual &amp; Family Directed Budget under all models.</li>
<li>Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.</li>
<li>Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model.</li>
<li>Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.</li>
<li>Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements.</li>
<li>Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.</li>
<li>Educate participants and external stakeholders about Self-Determination principles and GT processes</li>
<li>Travel will be required to attend events, conferences, training, and other related activities.</li>
<li>Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.</li>
<li>Perform other duties as assigned.</li></ul> 
 
MINIMUM REQUIREMENTS
<ul>
<li>Be 18 years of age or older;</li>
<li>Have current, appropriate licensure,</li>
<li>Have a master&rsquo;s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR</li>
<li>Bachelor&rsquo;s degree and two (2) years&rsquo; experience with the population(s); OR</li>
<li>Registered Nurse (RN) or can have an Associate degree and three (3) years&rsquo; experience with the population(s).</li>
<li>Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements.</li>
<li>The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.</li></ul> 
 
ADDITIONAL EXPERIENCE AND QUALIFICATIONS
<ul>
<li>Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.</li>
<li>Excellent interpersonal skills.</li>
<li>Ability to manage a schedule and frequent travel</li>
<li>Strong desire to help individuals live a life of their choosing</li>
<li>Strong networking skills; knowledge of the local community; ability to connect people to community resources</li>
<li>Proof of state curriculum and any other state-mandated training for this position.</li>
<li>Work hours must remain flexible as work schedule may vary noted due to needs of persons receiving services.</li>
<li>Strong oral and written communication skills</li>
<li>Personal computer skills, specifically Microsoft Office products</li>
<li>Strong ability to participate in a highly effective team</li>
<li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work is performed in a typical home office setting or other community settings. Travel is required.</li></ul> 
<div>
 
As a national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our Support Broker team is driven by trust, autonomy, and&mdash;yes&mdash;fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won&rsquo;t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages &amp; benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.
</div>
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What Culture &amp; Belonging Means at GT: Bring Your Authentic Self To Work

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Bilingual Case Manager (Support Broker)

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

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