head of support engineering Jobs in San Francisco

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service desk analyst Jobs in San Francisco

service desk analyst

help desk it support specialist

Pacific Dental Grou[p

We are looking for a part time Dental Assistant/ Front desk help .Good benefits are provided, which include paid parking and medical /dental benefits.If you are looking for a sunny , bright , high tech office in San Francisco or Sunnyvale , look no further .Please send us an email and we can talk about the position openJob Type: Part-timePay: $24.00 - $26.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Experience:<ul><li>Dental assisting: 2 years (Preferred)</li></ul>License/Certification:<ul><li>X-Ray Certification (Preferred)</li></ul>Work Location: Multiple locations

Dental Assistant

Broccoli AI

<div><h2 class="jobSectionHeader">About Broccoli AI</h2>
Broccoli AI is building the AI operating system for home service businesses.
We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and we replace fragmented tools and manual workflows with AI agents that actually do the work.
Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:<ul><li>
Hundreds of contractors use Broccoli to run their front office</li><li>
We've grown from $0 to millions in ARR in under a year</li><li>
We're trusted by both single-location operators and the largest PE-backed roll-ups</li></ul><h2 class="jobSectionHeader">
Raised $25M+ from Khosla Ventures and YC 
</h2><h2 class="jobSectionHeader">
The Role</h2>
The hardest part of bringing AI into a contractor's operations isn't the software &mdash; it's getting the people at the desk and in the field confident enough to trust it and use it well. This role owns that.
It's a two-sided job, and both sides run on AI. You'll teach our customers how to use a product that is itself AI-native &mdash; and you'll use AI to build the training, spot where customers get stuck, and generate documentation faster than a traditional education team ever could.
It's a foundational, build-from-scratch role: instead of following a playbook, you'll write it. There's no dedicated owner today &mdash; just early proof (a handful of job aids, a few videos, some onboarding notes) and a lot of open space. You'll be the first person to own customer education end-to-end: build on what exists, then decide what it becomes. You're not tied to any one format &mdash; video, in-product guidance, live sessions, interactive walkthroughs, or something no one's tried yet &mdash; whatever gets customers confident.
The goal is simple: every customer goes live and gets value from Broccoli without needing a person in the room for every step.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Own customer education end to end and build it into a scalable system.</li><li>
Design the framework and roadmap for the education system.</li><li>
Teach the people who work with Broccoli day to day how to get the most out of an AI-native product &mdash; choosing the formats that fit each audience, from job aids to video to in-product guidance and beyond.</li><li>
Use AI to build the material: draft lessons, produce docs, and analyze friction faster than a traditional team could.</li><li>
Design education around the key moments customers interact with Broccoli, so adoption feels natural and low-friction from day one.</li><li>
Meet customers where they are: connect what they already do to how Broccoli helps, so getting started feels obvious, not intimidating.</li><li>
Build a certification program that turns proficiency into something measurable.</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
4+ years building training, education, or instructional content that real people used to adopt a tool.</li><li>
Built education or training programs from the ground up &mdash; not just run someone else's.</li><li>
Can produce, not just plan &mdash; you can ship a job aid, a video, or a walkthrough yourself without a big team behind you.</li><li>
Turn messy, real-world workflows into clear, confidence-building lessons.</li><li>
AI-native &mdash; you use Claude and other AI tools daily to build training, analyze friction, and move faster than a traditional team could.</li><li>
Opinionated about formats and tools, and curious enough to try approaches others haven't.</li><li>
Comfortable being the first and only owner of a function, deciding what matters and what waits.</li><li>
Comfortable getting fluent in a trade-heavy customer base fast &mdash; our customers are plumbers, HVAC techs, and electricians, and you'll need to speak their language.</li></ul><div> 
</div><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Experience in home services (HVAC, plumbing, electrical, roofing) &mdash; e.g., you've supported teams on tools like ServiceTitan, or run operations inside one.</li><li>
Startup experience.</li><li>
Spanish fluency.</li></ul>
Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</div>

AI Customer Education Lead

Mission Neighborhood Health Center

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.We are currently looking for qualified candidates for our Dental Assistant / Registered Dental Assistant role. Please note: This role requires applicants to be bilingual in English and Spanish. This position reports to the Dental Office Manager and is a regular, full-time, non-exempt role with an hourly range of $30.53 to $35.13, depending on experience and licensure, with full benefits.Primary Objective:The Dental Assistant or Registered Dental Assistant will be responsible for providing quality care and services to patients by assisting dentists and other staff in a variety of patient care, office, and laboratory duties. The Dental Assistant or Registered Dental Assistant is expected to contribute to the efficiency and productivity of patient flow through timely accurate, and professional preparation of patients and patient information.Essential Functions/Responsibilities:<ul><li>Prepare and maintain dental instruments, materials, and equipment.</li><li>Collect and record patient health histories (dental and medical) and record information for dentist's reference prior to examination.</li><li>Help patients feel comfortable before, during and after dental treatment.</li><li>Take and process x-rays.</li><li>Assist dentist chair-side by organizing and preparing instruments for dentist's use and assisting as needed during procedures.</li><li>Advise patients in oral hygiene and dental care.</li><li>Follow through with post-visit duties.</li><li>Backup the Front Desk staff, provide relief and support, and perform office duties as requested.</li><li>Interact positively with a diverse, sometimes difficult, and demanding patient population.</li><li>Provide service in a manner that is appropriate for the patient's age; demonstrate knowledge and skills necessary to meet the patient's physical, psychosocial, educational and safety needs.</li><li>Demonstrate commitment to the mission of the organization in promoting dental health.</li><li>Maintain patient records and related administrative documentation.</li><li>Utilize the requisite tools, systems, technology, and equipment in the collection of patient data, records management, and collections.</li><li>Demonstrate knowledge of dentistry procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray setup and materials.</li><li>Other duties as assigned.</li></ul>MINIMUM QUALIFICATIONS<ul><li>High School diploma or equivalent.</li><li>Completion of Dental Assistant program/license.</li><li>1 year of experience working as a dental assistant</li><li>Bilingual in English and Spanish.</li><li>Valid California Dental X-Ray license.</li><li>Demonstrated experience in dental assisting practices, protocols, and industry best practices.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Registered Dental Assistant Certification</li></ul>To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:<ul><li>Medical insurance with zero out-of-pocket expense under the base plan</li><li>Dental and vision insurance at no cost to the employee</li><li>Life insurance with a free basic policy and optional voluntary plan</li><li>401(k) retirement savings plan with company contribution</li><li>Two weeks of vacation annually</li><li>40 hours of paid educational leave</li><li>12 paid holidays, birthday holiday, two floating holidays, and 12 sick days per year</li><li>Flexible spending accounts for health and dependent care expenses</li><li>Commuter benefits</li></ul>As a condition of employment, all candidates are required to meet specific immunization standards. Documentation of current immunizations, including Varicella, TDAP, COVID-19, MMR, and Hepatitis B, as well as TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.Pay: $30.53 - $35.13 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Disability insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Pet insurance</li><li>Professional development assistance</li><li>Uniform allowance</li><li>Vision insurance</li></ul>Work Location: In person

Dental Assistant / Registered Dental Assistant (Bilingual)

Wayne M. Wong DDS

Come join our professional dental office that excels in all phases of dentistry. We are a fun dental office that many patients visualize as an office with more of a relaxing, calming, soothing spa-like environment. An office where everyone enjoys and loves visiting. We are looking for a cheerful, friendly, energetic, and passionate front desk receptionist/administrative assistant who is a team player, and is able to multitask and learn on the spot.This is a a great opportunity where the position will allow one to professionally develop and become experienced in many different areas. This position includes training and is a great experience to learn about Dental Healthcare, Office Management, and Customer Service. This is a great position for new graduates!!!Excellent verbal communication skills is a must. Experience in Dentistry, Customer Service and Accounts Receivables are a plus, but not required.Training will be provided for this position. All interested applicants are encouraged to apply.REQUIREMENTS: Reasonable and ease of commute. ALL QUESTIONS MUST BE ANSWERED TO BE CONSIDERED.Please attach resumes. Compensation is highly competitive and based on experience.Job Type: Full-timePay: $22.00 - $30.00 per hourBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>What neighborhood do you live? </li><li>How do you plan to get to work? </li><li>Do you speak any other languages?</li><li>What are your Salary Expectations?</li></ul>Work Location: In person

Dental Receptionist/Administrative Assistant

The Hearst Corporation

<div>Your Impact:
Under the direction of SFGATE&rsquo;s Managing Editor, the Deputy Managing Editor will help lead the majority of our breaking news vertical editors. The Deputy Managing Editor will be able to toggle between brainstorming content ideas, helping to oversee editorial calendars, dissecting growth and performance data and, of course, editing stories. We want someone who can really do it all &mdash; and do it with a unique editorial voice and extensive editing and managerial experience. 
Why SFGATE?
Launched in 1994, SFGATE.com was one of the first large-market media sites in the world and served as the exclusive digital home of the San Francisco Chronicle for 19 years. In 2019, the Chronicle (which can now be found online at the paywalled sfchronicle.com) and SFGATE officially became two separately run entities with their own editorial staffs and independent newsrooms.
Today, SFGATE is a digital-only publication that drives more than 300 million visits a year month and tells the stories of the people, places and ideas that make San Francisco, and the Bay Area at large, the weird and wonderful place that it is. We help readers navigate their day, whether it&rsquo;s by keeping them updated on big breaking news, guiding them to interesting local experiences or sharing a part of the Bay Area they haven&rsquo;t seen before.
The site is home to nine verticals: Culture , offering a unique mix of the entertainment news you actually need and the underground stories from hidden corners of the Bay Area you want; Local , the premier destination for everything that life in San Francisco encompasses (from wildly expensive real estate to schools to what it&rsquo;s like to live above a raucous bar); Sports , covering the intersection of sports and culture; Tech , covering the intersection of tech and culture; Travel , covering everything from flight deals and travel news to hotel hacks and under-the-radar day trips; Politics , where we keep you up to speed on all local, state and national politics that have implications on the Bay Area; Food + Drink , where we tell you the backstory of the people behind the bar and in the kitchen; Cannabis , where we cover the sprawling industry of legal weed in California, good, bad and ugly; and News . Plus, the site has full-time local editors covering both Lake Tahoe and the Central Coast , a SoCal bureau that focuses on Los Angeles food, culture and the outdoors, as well as Disneyland , a National Parks bureau with editors across the West Coast covering national parks in California, the Southwest, Big Sky Country and the Pacific Northwest, as well as a satellite editor covering Hawaii and California&rsquo;s North Coast . 
What you&rsquo;ll do:
<ul><li>Consistently have ideas: You need to have a constant stream of ideas yourself, but also be able to workshop someone else&rsquo;s idea to help them maintain an ambitious calendar with a wide audience funnel.
</li><li>Be autonomous: This position comes with a lot of trust to oversee editorial decisions, meet deadlines and manage a crew of editors. You have to be able to do all of these things, and do them well, without a lot of hand holding.
</li><li>Be consistent: This is a job that requires solid organizational skills. We want someone who can constantly ensure that all of the editorial machines are running effectively and meeting our vision, applying generous amounts of creative oil where necessary.
</li>Manage 4-5 reports directly, with a group of about a dozen total in your management line. 
<li>
</li></ul>Who you are:
<ul><li>You have 5+ years of relevant experience in writing, editing and management of writers or editors at a publication or in a digital media environment
</li><li>You&rsquo;re comfortable overseeing a growing staff in day-to-day site operations, including assigning and editing stories
</li><li>You respond nimbly to cultural and news events, unpacking them to find an SFGATE angle that can help readers find emotional or practical connections
</li><li>You have keen eye for analytics and can use data to help you make smart decisions and find areas of opportunity for your team
</li><li>You know how to motivate a team and not only keep yourself organized, but inspire others to do the same
</li><li>You live in the Bay Area or are able to move here
</li><li>You have a passion for journalism and telling stories
</li>You&rsquo;ve read SFGATE and have an understanding of the brand and voice 
<li>
</li></ul>In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in California. The reasonable estimate is between $125,000 and $130,000. A final decision on the successful candidate&rsquo;s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. 
About SFGATE:
SFGATE (www.sfgate.com) is the go-to online source for all news and entertainment related to the Bay Area. With a Pulitzer Prize and over 25+ million unique visitors each month, SFGATE publishes a moment-by-moment, 360-degree view of local news in the San Francisco Bay Area and a wider lens focusing on California&rsquo;s travel destinations. Both local news coverage and travel destinations are wildly popular with a nationally engaged audience. 
HNP Overview:
With 2,500 employees across the nation, Hearst Newspapers (HNP) represents a network of 28 daily and 50 weekly publications, including the Austin American-Statesman, Houston Chronicle, San Antonio Express-News, San Francisco Chronicle and Times Union (Albany). Our portfolio also includes several top digital-only news and lifestyle sites such as Chron., CT Insider, MySA and SFGATE, along with marketing services businesses like Medium Giant and entertainment brands such as King Features Syndicate.
At HNP, we&rsquo;re investing in new and innovative ways to tell stories &mdash; growing newsrooms, diversifying tools and evolving platforms &mdash; to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be part of something bigger &mdash; Your Headline Awaits 
#LI-DH1
#LI-Hybrid</div>
 Degree Level :

SFGATE Deputy Managing Editor, News Division

GT Independence

<div><h3 class="jobSectionHeader">Make a Meaningful Impact Every Day</h3>
<div>
At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you&rsquo;re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.
<h3 class="jobSectionHeader">
Our Mission</h3>

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National &ldquo;Best and Brightest Companies to Work For.&rdquo; We are also proudly certified as a Great Place to Work&reg; for 2025/2026&mdash;a distinction reserved for top employers committed to outstanding employee experiences.

The Support Broker is responsible for coordinating the daily operation of Medicaid Waiver services, and for promoting personal growth and independence of participants in accordance with state and program regulations, GT Independence Policy and Procedures, and applicable accreditation standards.

RESPONSIBILITIES AND DUTIES
<ul>
<li>Promote personal growth, independence, and quality of life for service participants through initial development and ongoing support, monitoring, supervision, and staff training.</li>
<li>Build and maintain positive relationships with agency staff, service providers, and individuals/families.</li>
<li>Demonstrate knowledge and adherence to GT Mission, Values, and quality service standards.</li>
<li>Collaborate with all GT staff and maintain positive working relationships to support team goals and program success.</li>
<li>Ensure accuracy, quality, and timeliness of all documentation in compliance with state and agency requirements including HCBS waiver and related requirements.</li>
<li>Follow all agency policies and procedures.</li>
<li>Monitor and participate in performance improvement initiatives to ensure health, safety, and quality of services for participants.</li>
<li>Complete written assignments and reports as required.</li>
<li>Maintain all GT trackers accurately and up to date; submit weekly scorecards.</li>
<li>Assist participants in forming and sustaining relationships with natural and community supports to promote meaningful community integration and inclusion.</li>
<li>Support participants in developing social networks and connections with community organizations to expand valued social relationships.</li>
<li>Help participants onboard and access non-Medicaid community supports and resources aligned with Individual Support Plan (ISP) outcomes, including social, educational, and natural supports.</li>
<li>Meet with clients, Independent Facilitators, and Regional Center staff for consultation meetings to ensure alignment and support.</li>
<li>Enroll clients promptly, ensuring all required documents are processed correctly.</li>
<li>Provide instruction and counseling to guide participants in problem-solving and decision-making.</li>
<li>Advocate and collaborate with individuals and organizations on behalf of participants including regional center and independent facilitators</li>
<li>Support participants in preparing for, participating in, and implementing spending plans.</li>
<li>Provide training and guidance on the Individual and Family Directed Supports Option for participants considering directing services and supports in all models.</li>
<li>Assist with managing the Individual &amp; Family Directed Budget under all models.</li>
<li>Coordinate services with the Financial Support Services provider for participants self-directing services, including guidance on using the Participant-Directed Budget.</li>
<li>Provide information and support for recruiting, hiring, managing, training, evaluating, and changing support staff under the Employer of Record Model.</li>
<li>Provide guidance on staff financial forms, qualifications, and record-keeping requirements under the Employer of Record Model.</li>
<li>Ensure participants and families understand responsibilities related to participant direction, including reporting expenditures and other relevant requirements.</li>
<li>Identify and participate in tabling events, Self-Determination conferences, resource fairs, and networking opportunities to promote services and build community connections.</li>
<li>Educate participants and external stakeholders about Self-Determination principles and GT processes</li>
<li>Travel will be required to attend events, conferences, training, and other related activities.</li>
<li>Deliver regular presentations to Independent Facilitators and external stakeholders to share program updates and strengthen partnerships.</li>
<li>Perform other duties as assigned.</li></ul> 
 
MINIMUM REQUIREMENTS
<ul>
<li>Be 18 years of age or older;</li>
<li>Have current, appropriate licensure,</li>
<li>Have a master&rsquo;s degree in social work, Psychology, Counseling, Rehabilitation, Nursing Gerontology or Sociology and one (1) year experience with the population(s); OR</li>
<li>Bachelor&rsquo;s degree and two (2) years&rsquo; experience with the population(s); OR</li>
<li>Registered Nurse (RN) or can have an Associate degree and three (3) years&rsquo; experience with the population(s).</li>
<li>Successfully complete all required criminal background check(s) pursuant to the State of CA and federal requirements.</li>
<li>The Support Broker may not work for the VF/EA FMS-Support Broker entity and concurrently as a waiver case manager or for a direct care service organization.</li></ul> 
 
ADDITIONAL EXPERIENCE AND QUALIFICATIONS
<ul>
<li>Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.</li>
<li>Excellent interpersonal skills.</li>
<li>Ability to manage a schedule and frequent travel</li>
<li>Strong desire to help individuals live a life of their choosing</li>
<li>Strong networking skills; knowledge of the local community; ability to connect people to community resources</li>
<li>Proof of state curriculum and any other state-mandated training for this position.</li>
<li>Work hours must remain flexible as work schedule may vary noted due to needs of persons receiving services.</li>
<li>Strong oral and written communication skills</li>
<li>Personal computer skills, specifically Microsoft Office products</li>
<li>Strong ability to participate in a highly effective team</li>
<li>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work is performed in a typical home office setting or other community settings. Travel is required.</li></ul> 
<div>
 
As a national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our Support Broker team is driven by trust, autonomy, and&mdash;yes&mdash;fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won&rsquo;t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages &amp; benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.
</div>
___________________________________________________________________________________________

What Culture &amp; Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.
</div>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Bilingual Case Manager (Support Broker)

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

Explore 92+ Help desk it support specialist in San Francisco this August. Find roles across top companies and apply now to boost your career.