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head of support engineering

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

SnapMagic

<div>About SnapMagic
SnapMagic is the leading platform for electrical engineers, helping more than 1.5 million engineers design products like drones, electric vehicles, robotics systems, and VR headsets faster.
Over the past decade, we've built one of the world's largest electronics component databases and become a trusted platform across the electronics industry. Today, we're leveraging AI to transform how engineers discover, evaluate, and design with electronic components.
With strong revenue growth, proven product-market fit, and recent backing from leading Silicon Valley investors, we're entering our next phase of growth.
The Opportunity
Customer Success is one of the most important functions at SnapMagic.
We don't think of Customer Success as a support function&mdash;we think of it as the team responsible for protecting and growing one of our most valuable assets: long-term customer relationships.
Many of our customers have partnered with us for years. They've built critical workflows around SnapMagic, trust our team, and rely on us as a strategic partner. As we continue to grow, preserving and strengthening those relationships becomes even more important.
That's why we're hiring our first Head of Customer Success.
You'll own the entire customer experience, retention strategy, expansion revenue, and the systems that power Customer Success. You'll also partner closely with the founders to shape customer strategy, influence product direction, and help guide the company's next stage of growth.
But because we're an early-stage company, leadership doesn't mean managing a large team. You'll be both the strategist and the operator&mdash;working directly with customers every day while building the function that will support the next stage of the company.
If you're looking to inherit a team, this isn't the role. If you're excited to build one of the company's most important functions from the ground up, we'd love to meet you.
What You&rsquo;ll Own:<ul><li>
Customer Success Strategy: Own the long-term success of our customers and the overall health of the customer base. Ensure customers realize measurable business value from SnapMagic, renew year after year, and become long-term advocates for our platform.</li><li>
Renewals and Growth: Own renewals, retention, and account expansion. Build ROI-driven business cases, identify upsell opportunities, and partner with customers to grow their investment in SnapMagic over time.</li><li>
Building the Customer Success Function: Design the playbooks, systems, metrics, and customer operating rhythm that will become the foundation of Customer Success as SnapMagic scales.</li><li>
Strategic Account Management: Build trusted relationships with key customer stakeholders. Lead business reviews, understand evolving customer goals, proactively identify risks, and guide customers toward successful outcomes.</li><li>
Customer Operations &amp; Process Support: Build and improve the systems, processes, and playbooks that power Customer Success. Develop scalable approaches to onboarding, customer health monitoring, renewals, reporting, and account planning as the company grows.</li><li>
Technical Support: Become an expert in SnapMagic's products and customer workflows. Help customers navigate technical challenges, diagnose issues, and drive resolution in partnership with Product and Engineering.</li></ul>
This is a hands-on leadership role. Today, you'll personally own onboarding, customer success, renewals, expansion, and customer advocacy. Over time, you'll build the function and team&mdash;but first, you'll lead by doing.
What We&rsquo;re Looking For:<ul><li>
5+ years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role in an early stage start up environment</li><li>
Experience building Customer Success at an early stage B2B SaaS company where you created the processes</li><li>
Experience owning renewals and customer retention metrics</li><li>
Strong commercial judgment and the ability to identify and execute expansion opportunities</li><li>
Experience managing complex customer relationships and executive stakeholders</li><li>
A customer-centric mindset and passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences.</li><li>
Operational mindset with a track record of improving processes and building scalable systems</li><li>
Comfortable working in ambiguity and solving problems independently</li><li>
Strong ability to analyze data and metrics to identify trends, track customer health, and drive insights for continuous improvement.</li><li>
High ownership and a bias toward action</li><li>
This is a hybrid position that will require in-person work days 3 days a week in our San Francisco office.</li></ul>
You Might Be a Good Fit If You<ul><li>
Enjoy building as much as operating</li><li>
Prefer creating systems from scratch rather than working around broken ones</li><li>
Can move seamlessly between customer conversations and spreadsheet analysis</li><li>
Know when to advise, when to sell, and when to jump in and solve the problem yourself.</li><li>
Thrive in small, high-accountability teams</li></ul>
Perks and Benefits:
At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits!<ul><li>
A role at the helm of growth, with vast opportunities for impact and innovation.</li><li>
Competitive compensation packages</li><li>
Comprehensive Medical, Dental and Vision coverage + dependent coverage</li><li>
401k plan</li><li>
Innovative Work Environment- we value innovation and encourage creative thinking</li><li>
Work life balance- flexible paid time off</li></ul>
The expected salary range for this role is $140K-$180K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process.
Compensation Range: $140K - $180K</div>

Head of Customer Success

InfoTrack US

<div>About InfoTrack
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
About the role
We are seeking a FP&amp;A Senior Analyst, Platform North America, to support financial planning and strategic analysis efforts. As FP&amp;A Senior Analyst, Platform North America, you will support in-country FP&amp;A initiatives. The ideal candidate will possess strong technical grasp of financial/accounting concepts, along with a strong understanding of financial modeling, forecasting, and business analytics. As a self-starter, you will be hands-on, capable of delivering within a high-performing, global team. In this hybrid role, you will report to the Head of FP&amp;A, ATI Global and have a dotted line to local Controllers in the United States and Canada.
This is a hybrid role based out of our office in San Francisco. 
Responsibilities<ul><li>
Reporting &amp; Planning</li><li><ul><li>
Execute budgeting and forecasting processes, including model updates, assumption validation, and consolidation across entities.</li><li>
Perform detailed variance analysis against budget, forecast, and prior periods, identifying key performance drivers and trends.</li><li>
Analyze key financial and operational KPIs, providing structured insights (MoM, YTD, trend analysis).</li><li>
Collaborate with cross-functional finance and non-finance stakeholders to build, validate, and maintain financial and operational data.</li><li>
Act as a finance contact for operational teams, bridging financial analysis and business performance.</li><li>
Partner with local Controllers and support Global Head of FP&amp;A with group-level planning, reporting, and performance review across business units.</li><li>
Develop and refine financial models to improve accuracy, transparency, and alignment with business drivers.</li><li>
Dive deeply into financial and non-financial data to become a subject matter expert and provide actionable insights.</li><li>
Support future initiatives such as new planning system implementation, ad-hoc projects including M&amp;A or IPO readiness.</li></ul></li><li>
General &amp; Business Partnering
</li><li><ul><li>Partner with cross-functional teams to ensure alignment of financial plans with strategic objectives.</li><li>
Support continuous improvement of FP&amp;A processes and tools to increase efficiency, accuracy, and timeliness of financial planning and reporting.</li><li>
Promote a teamwork mentality and proactive problem-solving across the finance function.</li></ul></li></ul> 
Requirements 
Education and Experience:<ul><li><ul><li>
Bachelor&rsquo;s degree in accounting, finance or related field</li><li>
CPA qualified</li><li>
3+ years&rsquo; post qualification experience in financial planning and analysis, corporate finance (inhouse or advisory) or similar fields</li><li>
Experience in Technology and/or legal services industry is preferred but not essential</li></ul></li></ul>
<ul><li>Knowledge and Skills</li><li><ul><li>
Strong financial modelling skills (budgeting, forecasting, scenario analysis)</li><li>
Combining superior attention to detail with ability to present financial information clearly and concisely to senior management and key stakeholders to support business decisions</li><li>
Solid understanding of financial reporting and its linkage to FP&amp;A</li><li>
Experience working in cross-functional and fast-paced environments</li><li>
Strong interpersonal skills for collaborating with different departments and levels within the global organization</li><li>
Experience with Workday Adaptive Planning/Reporting and NetSuite</li><li>
Advanced Excel skills with the ability to build financial models to support decision-making</li><li>
Excellent team player skills</li></ul></li></ul>
Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
Base Pay
$86,200 to $145,395 USD 
 
 
Benefits 
What Sets InfoTrack apart
At InfoTrack, we&rsquo;re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you&rsquo;re here and supports you when you&rsquo;re not. We built our benefits package to prove that we&rsquo;re committed to you having everything you need.
Here is what we offer full-time employees:<ul><li>
401(k) Match
</li><li>Medical, Dental, &amp; Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums</li><li>
Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
</li><li>20 Days of Paid Time Off (PTO)
</li><li>11 Paid Holidays</li><li>
&ldquo;Be Me Time&rdquo; off for mental health, re-charging, volunteering</li><li>
Matching Gift Program</li><li>
Monthly Internet Stipend for Remote Employees
</li></ul>Our Commitment
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div>

FP&A Senior Analyst, Platform North America

Artificial Analysis

<div>Job Description &ndash; Member of Technical Staff
Location: San Francisco (preferred), Sydney, Melbourne, Brisbane
About Artificial Analysis
Artificial Analysis is the leading independent AI benchmarking company. We support labs, engineers and enterprises to understand AI capabilities and make critical decisions about their AI strategies. We are the go-to authority for understanding AI, from AI labs and enterprises to media, investors, and policymakers. Our benchmarks don&rsquo;t just measure the cutting edge of AI, they are actively shaping the frontier.
Our benchmarks and analysis are trusted by hundreds of thousands of users and are the go-to reference for leading AI labs including OpenAI, Google, Meta, NVIDIA and Anthropic, and major publications including the Wall Street Journal, Bloomberg, the Financial Times and The Economist.
We are a team of 40+, on track to double by end of year, backed by Nat Friedman (GitHub, Meta), Daniel Gross (SSI, Meta), Andrew Ng (Google Brain, DeepLearning.ai, Amazon), Adam D&rsquo;Angelo (Quora, Poe, OpenAI), Clem Delangue (Hugging Face) and other industry leaders.
The Opportunity
Our benchmarks and analysis are what the industry turns to when they need to understand AI capabilities, from AI labs and enterprises to media, investors, and policymakers. This role puts you at the forefront of the AI Frontier &ndash; you won&rsquo;t just observe the cutting edge of AI, your work will define what cutting edge means.
We&rsquo;re hiring Members of Technical Staff to design the evaluations that set the standard for how AI is measured, produce analysis that shapes how companies and the broader industry understand AI, and work directly with the leading AI labs and enterprises who rely on our insights. You&rsquo;ll develop new benchmarking methodologies, manage relationships with some of the most important AI labs and enterprise customers in the world, and help drive the product direction of our platform. The bar for success is becoming a world expert in modern AI technologies.
This is a unique combination of product, research, technical, and client-facing work, suited to highly driven technical generalists who thrive on breadth and ownership. Many of our strongest team members come from top-tier strategy consulting backgrounds, though we hire from a range of disciplines.
You&rsquo;ll work directly with our founders and across the full team. The people who join now will have an outsized role in shaping both our products and the company itself. The coming wave of AI scaling is going to change the world in ways we don&rsquo;t yet understand - and we&rsquo;re offering a front row seat.
What You&rsquo;ll Do<ul><li>AI Benchmarking Product Development: Structure, design and execute projects to evaluate AI systems and technologies, including developing new AI evaluation methodologies and datasets that advance our benchmarking capabilities</li><li>Strategic Analysis of AI: Drive developing reports and data visualizations to communicate complex AI concepts to enterprises looking to shape their AI strategy</li><li>Partner with Leading AI Companies: Collaborate with leading AI companies to support them in benchmarking their technologies, from agentic AI applications to models to hardware. This also requires identifying opportunities to enhance our leading AI benchmarking platform and working with our developers to make it happen</li><li>Become AI-Native: Embrace an AI-native workflow, using cutting-edge AI tools to generate leverage in a fast-changing industry and maintain our competitive edge in AI benchmarking</li><li>Company Strategy: We are a startup and are looking for the future leaders of Artificial Analysis. Team members will be expected to contribute to company strategy and should expect to drive large initiatives that will support us in being the leading AI benchmarking company</li></ul>
What We&rsquo;re Looking For
You have an intense interest in AI, a genuine desire to become a world expert in the field, and strong analytical and coding skills to back it up.
We hire MTS from three backgrounds. You should clearly fit one of these profiles:
Strategy Consulting
Backgrounds include: Management Consultant, Associate, Engagement Manager, Data Scientist, or similar roles at firms like McKinsey, BCG, Bain, or equivalent. Strong preference will be given to candidates with experience within a Data Analytics division such as QuantumBlack, AI by McKinsey, BCG X or equivalent.
You know how to structure ambiguous problems, build analytical frameworks, and communicate findings to senior stakeholders. You&rsquo;re now looking to apply those skills to something deeply technical. The key differentiator: you have a genuine technical interest in AI and ability to code. You follow model releases, you have opinions on where the technology is heading, and you want to be closer to the subject matter than consulting allows.
AI and Machine Learning
Backgrounds include: ML Engineer, ML Researcher, AI Engineer, Forward Deployed Engineer, Technical PM, Solutions Engineer, Technical Pre-Sales, or similar roles at AI companies or AI-focused teams.
You have hands-on experience with modern AI systems and understand how models work at a technical level. You&rsquo;re looking for a role with more breadth and industry exposure than a pure research, engineering, or PM position, where you can combine technical depth with client-facing work and strategic analysis.
Technical Product Management
Backgrounds include: Founding Engineer, Product Manager, Technical Co-founder, Head of Product, or generalist roles at early-stage AI companies.
You&rsquo;ve built and shipped AI products in a fast-moving environment where you had to operate across research, engineering, product, and commercial work simultaneously. You understand both how AI systems work technically and how they get brought to market. You&rsquo;re looking for a role where that breadth is the job, not a side effect of being early at a small company.
Across all three profiles, we require:<ul><li>3+ years of relevant professional experience</li><li>Strong analytical and critical thinking skills</li><li>Proficiency in Python and data analysis</li><li>Genuine, demonstrable interest and knowledge of Frontier AI. We want people who have informed opinions about where AI is heading, not just people who use AI tools</li></ul>
Why Artificial Analysis?<ul><li>Shape how AI gets built: The leading AI labs track our benchmarks and use them to guide their development priorities. Your work will directly influence the direction of AI.</li><li>Become a world expert in AI: You will evaluate every major model, across every major capability, as they are released. Very few roles offer this breadth of exposure to frontier AI.</li><li>Work with the most important players in AI: You&rsquo;ll manage relationships with teams at the leading AI labs and major enterprises as a trusted, independent voice.</li><li>Join at a defining moment: We&rsquo;re 40+ people, on track to double by end of year, backed by some of the most connected investors in AI. The people who join now will shape the product, the team, and the strategy as we scale.</li><li>Competitive compensation including equity</li></ul>
1</div>

Member of Technical Staff

KeyBank

<div>Location:
1 California Street, San Francisco California
Provide executive administrative support performing diverse administrative and clerical duties and anticipating the team&rsquo;s needs. Handles confidential information discreetly and professionally. Responsible for calendar management, correspondence, expense reports, travel arrangements, and HR needs. Handles incoming inquiries, research and communicates in a professional and timely manner. Responsible for meeting coordination, video conferencing and scheduling, and organizing proper room setup as needed. Prepares materials for meetings as requested. Coordinates various calendar events. Perform duties in a professional manner that includes thorough planning and research to result in completed assignments of the highest quality. Other duties/projects as requested.
ESSENTIAL JOB FUNCTIONS<ul><li>
Under general supervision, provides administrative support to the leadership team to include the executing, maintaining, and coordinating complex calendar of meetings and travel.</li><li>
Interacts with senior leaders and executives within the organization and with outside professional organizations.</li><li>
Highly proficient in managing multiple executives&rsquo; calendars including scheduling of clients and internal employee meetings within Outlook.</li><li>
Heavy travel scheduling experience which includes, booking trips that require multiple segments, making sure meetings do not overlap with travel requirements as well as handling last minute travel changes.</li><li>
Provides superior client service during all interactions with clients, vendors, internal partners, and teammates.</li><li>
Strong verbal and written communication skills and the ability to work in a team environment.<ul><li>
Effectively and decisively communicates on assignments to limit the need for multiple interactions with segment head and/or staff.</li><li>
Professional liaison that facilitates information flow, using clear and fact-based communication</li></ul></li><li>
Handles HR related tasks which includes onboarding/offboarding new hires, system access, timecards, purchasing and expenses.</li><li>
Handles confidential information and documents with discretion.</li><li>
Collects, compiles, and analyzes moderately complex data and information for inclusion in reports and presentation materials; also includes general running of reports as needed.</li><li>
Performs proactive problem research and assists in resolution.</li><li>
Manages day-to-day office operations, composes written communications as needed.</li><li>
Completes work in fast paced, changing environment without compromising accuracy.</li><li>
Clearly and immediately communicates and elevates any problems/issues.</li><li>
Assists with special projects for events, new processes, or presentations as they arise.</li></ul> 
REQUIRED QUALIFICATIONS<ul><li>
High School Diploma or Equivalent experience</li><li>
Minimum of 5 years relevant experience supporting executive management.</li><li>
Strong working knowledge of Word, Excel, PowerPoint, Outlook, Microsoft Teams</li><li>
Preferred knowledge of Workday, CWT (travel system) and Salesforce</li><li>
Reliable, proactive, and self-motivated</li><li>
High-level problem-solving skills with the ability to prioritize and anticipate needs in fast pace, high pressure environment.</li></ul><ul><li>
Ability to engage with Executive Level Management</li><li>
Excellent written and verbal communication skills
</li><li>Strong organizational and time management skills</li><li>
Exercises sound judgment, discretion, and confidentiality in all matters
</li><li>Takes initiative and works independently on routine as well as more complex matters.</li><li>
Proven ability to manage multiple calendars and projects at one time.</li></ul>
Work Location: Person will typically work from the office location for 4+ days a week.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $25.00 - $38.46 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 08/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. 

#LI-Hybrid</div>

Executive Assistant I

David Joseph & Company

<div>San Francisco, CA &middot; On-site &middot; Full-time 
Compensation: $130,000&ndash;$150,000 base (up to $300K total cash comp) + equity<h3 class="jobSectionHeader">
About the Company</h3>
A fast-growing, venture-backed AI company building the training data and evaluation infrastructure that leading frontier AI labs use to improve their models &mdash; designing high-signal datasets and running rigorous evaluations that go beyond static benchmarks. One of the fastest-growing companies in its cohort.
Founded 2025 &middot; 11&ndash;50 people &middot; Industry: AI training data &amp; model evaluation infrastructure<h3 class="jobSectionHeader">
The Role</h3>
A founding-level role at the intersection of technical execution and strategic leadership. You'll own high-impact initiatives end-to-end &mdash; from requirements through delivery &mdash; managing teams of engineers, data scientists, and ML specialists while shipping production code yourself, and interfacing directly with research teams at leading AI labs.
What you'll be doing<ul><li>
Own end-to-end technical initiatives: scoping requirements, building solutions, managing experts through delivery, and shipping code yourself when it unblocks the team.</li><li>
Design and build technical infrastructure and tooling for dataset generation, quality control, and delivery pipelines across multiple concurrent lab contracts.</li><li>
Manage and mentor teams of software engineers, data scientists, and ML specialists; set technical direction and hold the bar for execution velocity.</li><li>
Interface directly with research teams at leading AI labs to translate their needs into technical specs and ensure delivery meets their standards.</li><li>
Debug production issues live under pressure; rapidly context-switch between hands-on engineering, team leadership, and strategic problem-solving.</li><li>
Support the founding team on the highest-impact work &mdash; internal tooling, major contracts, and hiring.</li></ul>
Tech stack: Python; data pipelines, APIs, ML/AI tooling<h3 class="jobSectionHeader">
Requirements</h3><ul><li>
CS degree, engineering experience, or equivalent demonstrated ability to ship technical projects</li><li>
Manage teams of technical experts across software engineering, data science, and machine learning</li><li>
Build technical infrastructure and tooling for dataset generation, quality control, and delivery pipelines</li><li>
Drive technical and operational initiatives end-to-end: scoping requirements, building solutions, and managing technical experts</li><li>
Interface directly with engineering and research teams at leading AI labs</li><li>
Support founding team on high-priority technical projects and operational initiatives</li><li>
Proficiency in Python and production-quality code</li><li>
Experience with data pipelines, APIs, or ML/AI tooling</li><li>
Strong leadership experience and communication skills</li><li>
Ability to context-switch rapidly between technical and strategic work</li><li>
Intense work ethic, agency, and drive</li><li>
Competitive nature and track record of exceptional achievement</li><li>
Undergraduate degree from the U.S., Canada, or the U.K.</li></ul><h3 class="jobSectionHeader">
Green Flags</h3><ul><li>
Background in software engineering, ML engineering, AI research, or computer science</li><li>
Experience at top tech company (FAANG, frontier AI lab) or quantitative trading firm</li><li>
Prior startup experience or founding experience</li><li>
Willingness to work long hours and weekends when projects demand it</li></ul><h3 class="jobSectionHeader">
Red Flags</h3><ul><li>
Worked cushy tech jobs (FAANG PM, etc.) and may not be used to intense work environments.</li><li>
Struggles with ambiguity or lacks examples of owning large, complex projects.</li><li>
Only interested in remote work &mdash; role is strictly in-person.</li><li>
Can't articulate why they want to pivot into AI ops or join a startup now.</li><li>
No experience managing teams or unclear on motivating people toward execution.</li></ul><h3 class="jobSectionHeader">
Why Join</h3><ul><li>
Direct access to the founding team on their highest-priority problems</li><li>
Exposure to leading frontier AI labs; work that powers major contracts</li><li>
Up to $300K total cash comp plus meaningful equity in a fast-scaling company</li></ul><h3 class="jobSectionHeader">
Details</h3><ul><li>
Location: San Francisco, CA</li><li>
Work policy: On-site &mdash; strictly in-person</li><li>
Compensation: $130,000&ndash;$150,000 base (up to $300K total cash comp) + equity</li><li>
Visa sponsorship: None available</li><li>
Employment type: Full-time</li></ul></div>

Strategic Projects Lead - Coding

Decagon

<div>About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block&rsquo;s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We&rsquo;re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We&rsquo;re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We&rsquo;re an in-office company, driven by a shared commitment to excellence and velocity. Our values &mdash; Just Get It Done, Invent What Customers Want, Winner&rsquo;s Mindset, and The Polymath Principle &mdash; shape how we work and grow as a team.
About the Team
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to provide magical support experiences &mdash; ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role
Lead the application security strategy and implementation for Decagon AI's conversational platform that serves enterprise customers at scale. You'll partner with engineering teams to build security directly into our AI-powered applications, ensuring protection against application-layer threats while maintaining the performance and reliability our customers expect. This role offers the opportunity to apply deep application security expertise to AI systems and shape security practices across our rapidly growing engineering organization.
In this role, you will<ul><li>
Design and implement application security controls across our AI agent platform, including secure coding practices, threat modeling, and vulnerability management.</li><li>
Collaborate closely with product engineering teams to integrate security throughout the software development lifecycle, from design, coding, PR, and deployment</li><li>
Establish application security testing programs including static analysis (SAST), dynamic analysis (DAST), and interactive testing (IAST) tailored for AI applications</li><li>
Lead security code reviews and architecture assessments for new features, with special focus on AI model integration points and customer data handling</li><li>
Build security tooling and automation to enable developers to identify and remediate vulnerabilities quickly while maintaining development velocity</li><li>
Respond to security incidents involving application vulnerabilities, coordinating remediation efforts and post-incident improvements</li></ul>
Your background looks something like this<ul><li>
Have 5+ years of hands-on application security engineering experience</li><li>
Expertise in secure software development practices, including threat modeling, secure code review, and vulnerability assessment</li><li>
Strong software engineering background with ability to review code across multiple languages and frameworks commonly used in AI/ML applications</li><li>
Experience implementing application security testing tools and integrating security into CI/CD pipelines</li><li>
Knowledge of OWASP Top 10, common application vulnerabilities, and modern application security frameworks</li><li>
Proven track record working with engineering teams to remediate security findings while balancing security and business requirements</li></ul>
Even better<ul><li>
Experience securing AI/ML applications, including prompt injection, model extraction, and adversarial input protections</li><li>
Background with large-scale, multi-tenant SaaS applications handling sensitive customer data</li><li>
Familiarity with Google Cloud application security services and container security best practices</li><li>
Knowledge of enterprise compliance requirements (SOC 2, ISO 27001, GDPR) from an application security perspective</li><li>
Experience with modern security tools like Semgrep, CodeQL, Cursor Bug Bot, XBOW, or similar</li></ul>
Compensation
$200K &ndash; $330K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:<ul><li>
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)</li><li>
Medical, Dental, and Vision benefits for you and your family</li><li>
Life Insurance and Disability Benefits</li><li>
Retirement Plan (e.g., 401K, pension)</li><li>
Parental Leave</li><li>
Fertility and family building benefits through Carrot</li><li>
Daily lunches and snacks in the office to keep you at your best</li></ul>
These benefits are described in more detail in Decagon&rsquo;s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Compensation Range: $200K - $330K</div>

Senior Security Engineer

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