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head of support engineering

Arcade Food Theatre

<div>Everyone's building AI agents, but almost nobody gets them to production.
Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge.
Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies.
The Revolution Needs You
Every AI app needs agentic &quot;tools&quot; - special functions that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog and tool-calling platform that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big.
Why This Is The Opportunity of a Lifetime<ul><li>
Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table</li><li>
Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone.</li><li>
Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms.</li><li>
Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us.</li><li>
Massive Market : We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building.</li><li>
Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge.</li></ul>
The Challenge
The number of deployed Arcade customers is growing rapidly, and after a deployment goes live, someone needs to own everything that happens next. Right now that's ad hoc. We need a leader to build our support function from zero - on a product that looks nothing like typical SaaS. To help a customer succeed, you&rsquo;ll need to understand MCP, OAuth, SSO, tool-calling, and cloud infrastructure. Nobody has been debugging agent authorization at enterprise scale long enough to write the playbook for it. That bar is why Arcade is becoming core infrastructure inside Fortune-100 companies, and it's why this role matters more here than it would anywhere else.
You'll be our first support hire and own the team&rsquo;s growth and processes. For the first several months you'll be doing the L2 support work yourself while you grow the team and build the function. That&rsquo;s how you&rsquo;ll earn the pattern recognition that makes everything you design afterward correct instead of theoretical. This will include not only helping customers, but also improving our docs, configuring agentic support &amp; automations, setting SLAs, and defining escalation paths that let the team scale sub-linearly as customers grow. Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You&rsquo;ll be reporting to the Head of Product because you'll have some of the strongest signals about what we should build next and we want you sitting right inside the conversation.
What You'll Do<ul><li>
Build the support function from scratch: stand up L0 (docs), L1 (AI &amp; automations), and define the routing, SLAs, and escalation paths up to FDE (L3) and Engineering (L4).</li><li>
Own L2 support: be the human escalation point for real technical issues - Okta/SSO not working, tools not getting called correctly by the LLM, gateway and user-source configuration, auth edge cases.</li><li>
Grow and lead the team. Use your experience to scale a world-class support org that customers rave about and sets the technical bar for what a support organization looks like.</li><li>
Automate aggressively so support does not need to scale with customer count. An AI-first approach is central to how you'll work.</li><li>
Partner with FDE: take over as primary customer contact after first deployment so FDE can move to the next customer; over time, absorb &quot;standard&quot; onboarding and cluster setup - especially for marketplace (AWS/Azure) deployments to make that experience seamless.</li><li>
Close the loop with Product and Engineering: turn recurring tickets and friction into prioritization signal and product fixes.</li></ul>
Required Skills<ul><li>
You've built or led a support team for a technical, B2B product.</li><li>
Strong technical fluency in infrastructure and auth - OAuth, SSO/SAML, APIs and tool-calling, cloud deployment concepts. You can debug alongside a customer, not just triage.</li><li>
A player-coach mindset: energized by doing hands-on support with customers and building the process behind it.</li><li>
Track record designing SLAs, ticket routing, and escalation in a way that balances customer empathy with business reality.</li><li>
Background in developer, infrastructure, or auth products, and the MCP/AI-agents ecosystem.</li><li>
AI-pilled: you reach for AI and automation to move fast and keep the customer experience quick.</li></ul>
Bonus Points<ul><li>
Experience supporting self-hosted enterprise customers.</li><li>
Hands-on with modern support tooling like Pylon.</li><li>
Experience with cloud marketplace deployments (AWS/Azure).</li><li>
San Francisco based (or open to relocating).</li></ul>
Join The Movement
We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution.
If you want to look back in 5 years and say, &quot;I helped build that&quot;, then we want to talk to you. Ready to make AI actually useful? Apply now!
Compensation Range: $205K - $250K</div>

Head of Support Engineering

SERVAL

<div><h1 class="jobSectionHeader">Who We Are</h1>
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end &mdash; replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. 
 
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don&rsquo;t just respond to requests &mdash; they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. 
 
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we&rsquo;re building the universal AI operations layer &mdash; a system of agents that sits across business functions and runs the workflows that keep modern companies moving. 
 
We&rsquo;re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
<h2 class="jobSectionHeader">About the role:</h2>
Serval is hiring a Product Marketing Manager to own how Serval shows up in the market: how we position the product, how we equip sales to win, and how we translate a fast-moving roadmap into stories buyers care about. You'll sit at the center of product, sales, and marketing, and you'll be a founding voice on the PMM function as it scales.
This is a builder role. You'll set the messaging foundation, run launches, and give the sales team the ammunition to close. If you want a defined playbook handed to you, this isn't the role. If you want to write the playbook, read on.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Own positioning and messaging for Serval: the narrative, the value props, and the differentiation against legacy ITSM and other AI point solutions. Make it sharp, make it true, make it repeatable.</li><li>
Lead product launches from tiering to GTM plan to execution, coordinating product, sales, and demand gen so releases land with customers and not just in a changelog.</li><li>
Build the sales enablement layer: pitch decks, one-pagers, battle cards, demo narratives, objection handling, and competitive intel that reps actually use.</li><li>
Become the resident expert on our buyers [IT, security, and ops leaders] and their world: their pain, their alternatives, their buying process. Turn that into messaging that resonates.</li><li>
Drive competitive intelligence: track the landscape, build the battle cards, and arm the field to win head-to-head.</li><li>
Partner with demand gen and content on campaigns, webinars, and thought leadership that move pipeline, not just impressions.</li><li>
Support pricing and packaging work with market and win/loss insight.</li><li>
Create customer-facing proof: case studies, ROI narratives, and reference content that make the value undeniable.</li></ul><h2 class="jobSectionHeader">
What you'll need:</h2><ul><li>
5+ years in product marketing, ideally in B2B SaaS sold to technical buyers [IT, security, DevOps, or infrastructure].</li><li>
A track record of owning positioning and launches end to end, not just contributing slides to someone else's plan.</li><li>
Strong writing. You can take a complex, technical product and make it clear, credible, and compelling to a busy executive.</li><li>
Deep comfort partnering with sales. You've built enablement that reps chose to use because it helped them win.</li><li>
Analytical instincts: you ground messaging in research, win/loss, and data, and you can tell the difference between a story that sounds good and one that closes.</li><li>
Bias to action and comfort with ambiguity. You thrive when the category is undefined and the answer isn't in a template.</li><li>
Bonus: experience with ITSM, IT operations, identity/access, security, or AI/agent products.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Impact: Be a key player in shaping the success of our product and company.</li><li>
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>
Culture: Join a culture that values innovation, ownership, accountability, and fun.</li></ul>
Compensation Range: $180K - $250K</div>

Senior Product Marketing Manager

InfoTrack US

<div>About InfoTrack
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
About the role
We are seeking a FP&amp;A Senior Analyst, Platform North America, to support financial planning and strategic analysis efforts. As FP&amp;A Senior Analyst, Platform North America, you will support in-country FP&amp;A initiatives. The ideal candidate will possess strong technical grasp of financial/accounting concepts, along with a strong understanding of financial modeling, forecasting, and business analytics. As a self-starter, you will be hands-on, capable of delivering within a high-performing, global team. In this hybrid role, you will report to the Head of FP&amp;A, ATI Global and have a dotted line to local Controllers in the United States and Canada.
This is a hybrid role based out of our office in San Francisco. 
Responsibilities<ul><li>
Reporting &amp; Planning</li><li><ul><li>
Execute budgeting and forecasting processes, including model updates, assumption validation, and consolidation across entities.</li><li>
Perform detailed variance analysis against budget, forecast, and prior periods, identifying key performance drivers and trends.</li><li>
Analyze key financial and operational KPIs, providing structured insights (MoM, YTD, trend analysis).</li><li>
Collaborate with cross-functional finance and non-finance stakeholders to build, validate, and maintain financial and operational data.</li><li>
Act as a finance contact for operational teams, bridging financial analysis and business performance.</li><li>
Partner with local Controllers and support Global Head of FP&amp;A with group-level planning, reporting, and performance review across business units.</li><li>
Develop and refine financial models to improve accuracy, transparency, and alignment with business drivers.</li><li>
Dive deeply into financial and non-financial data to become a subject matter expert and provide actionable insights.</li><li>
Support future initiatives such as new planning system implementation, ad-hoc projects including M&amp;A or IPO readiness.</li></ul></li><li>
General &amp; Business Partnering
</li><li><ul><li>Partner with cross-functional teams to ensure alignment of financial plans with strategic objectives.</li><li>
Support continuous improvement of FP&amp;A processes and tools to increase efficiency, accuracy, and timeliness of financial planning and reporting.</li><li>
Promote a teamwork mentality and proactive problem-solving across the finance function.</li></ul></li></ul> 
Requirements 
Education and Experience:<ul><li><ul><li>
Bachelor&rsquo;s degree in accounting, finance or related field</li><li>
CPA qualified</li><li>
3+ years&rsquo; post qualification experience in financial planning and analysis, corporate finance (inhouse or advisory) or similar fields</li><li>
Experience in Technology and/or legal services industry is preferred but not essential</li></ul></li></ul>
<ul><li>Knowledge and Skills</li><li><ul><li>
Strong financial modelling skills (budgeting, forecasting, scenario analysis)</li><li>
Combining superior attention to detail with ability to present financial information clearly and concisely to senior management and key stakeholders to support business decisions</li><li>
Solid understanding of financial reporting and its linkage to FP&amp;A</li><li>
Experience working in cross-functional and fast-paced environments</li><li>
Strong interpersonal skills for collaborating with different departments and levels within the global organization</li><li>
Experience with Workday Adaptive Planning/Reporting and NetSuite</li><li>
Advanced Excel skills with the ability to build financial models to support decision-making</li><li>
Excellent team player skills</li></ul></li></ul>
Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
Base Pay
$86,200 to $145,395 USD 
 
 
Benefits 
What Sets InfoTrack apart
At InfoTrack, we&rsquo;re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you&rsquo;re here and supports you when you&rsquo;re not. We built our benefits package to prove that we&rsquo;re committed to you having everything you need.
Here is what we offer full-time employees:<ul><li>
401(k) Match
</li><li>Medical, Dental, &amp; Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums</li><li>
Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
</li><li>20 Days of Paid Time Off (PTO)
</li><li>11 Paid Holidays</li><li>
&ldquo;Be Me Time&rdquo; off for mental health, re-charging, volunteering</li><li>
Matching Gift Program</li><li>
Monthly Internet Stipend for Remote Employees
</li></ul>Our Commitment
We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div>

FP&A Senior Analyst, Platform North America

Artificial Analysis

<div>Job Description &ndash; Member of Technical Staff
Location: San Francisco (preferred), Sydney, Melbourne, Brisbane
About Artificial Analysis
Artificial Analysis is the leading independent AI benchmarking company. We support labs, engineers and enterprises to understand AI capabilities and make critical decisions about their AI strategies. We are the go-to authority for understanding AI, from AI labs and enterprises to media, investors, and policymakers. Our benchmarks don&rsquo;t just measure the cutting edge of AI, they are actively shaping the frontier.
Our benchmarks and analysis are trusted by hundreds of thousands of users and are the go-to reference for leading AI labs including OpenAI, Google, Meta, NVIDIA and Anthropic, and major publications including the Wall Street Journal, Bloomberg, the Financial Times and The Economist.
We are a team of 40+, on track to double by end of year, backed by Nat Friedman (GitHub, Meta), Daniel Gross (SSI, Meta), Andrew Ng (Google Brain, DeepLearning.ai, Amazon), Adam D&rsquo;Angelo (Quora, Poe, OpenAI), Clem Delangue (Hugging Face) and other industry leaders.
The Opportunity
Our benchmarks and analysis are what the industry turns to when they need to understand AI capabilities, from AI labs and enterprises to media, investors, and policymakers. This role puts you at the forefront of the AI Frontier &ndash; you won&rsquo;t just observe the cutting edge of AI, your work will define what cutting edge means.
We&rsquo;re hiring Members of Technical Staff to design the evaluations that set the standard for how AI is measured, produce analysis that shapes how companies and the broader industry understand AI, and work directly with the leading AI labs and enterprises who rely on our insights. You&rsquo;ll develop new benchmarking methodologies, manage relationships with some of the most important AI labs and enterprise customers in the world, and help drive the product direction of our platform. The bar for success is becoming a world expert in modern AI technologies.
This is a unique combination of product, research, technical, and client-facing work, suited to highly driven technical generalists who thrive on breadth and ownership. Many of our strongest team members come from top-tier strategy consulting backgrounds, though we hire from a range of disciplines.
You&rsquo;ll work directly with our founders and across the full team. The people who join now will have an outsized role in shaping both our products and the company itself. The coming wave of AI scaling is going to change the world in ways we don&rsquo;t yet understand - and we&rsquo;re offering a front row seat.
What You&rsquo;ll Do<ul><li>AI Benchmarking Product Development: Structure, design and execute projects to evaluate AI systems and technologies, including developing new AI evaluation methodologies and datasets that advance our benchmarking capabilities</li><li>Strategic Analysis of AI: Drive developing reports and data visualizations to communicate complex AI concepts to enterprises looking to shape their AI strategy</li><li>Partner with Leading AI Companies: Collaborate with leading AI companies to support them in benchmarking their technologies, from agentic AI applications to models to hardware. This also requires identifying opportunities to enhance our leading AI benchmarking platform and working with our developers to make it happen</li><li>Become AI-Native: Embrace an AI-native workflow, using cutting-edge AI tools to generate leverage in a fast-changing industry and maintain our competitive edge in AI benchmarking</li><li>Company Strategy: We are a startup and are looking for the future leaders of Artificial Analysis. Team members will be expected to contribute to company strategy and should expect to drive large initiatives that will support us in being the leading AI benchmarking company</li></ul>
What We&rsquo;re Looking For
You have an intense interest in AI, a genuine desire to become a world expert in the field, and strong analytical and coding skills to back it up.
We hire MTS from three backgrounds. You should clearly fit one of these profiles:
Strategy Consulting
Backgrounds include: Management Consultant, Associate, Engagement Manager, Data Scientist, or similar roles at firms like McKinsey, BCG, Bain, or equivalent. Strong preference will be given to candidates with experience within a Data Analytics division such as QuantumBlack, AI by McKinsey, BCG X or equivalent.
You know how to structure ambiguous problems, build analytical frameworks, and communicate findings to senior stakeholders. You&rsquo;re now looking to apply those skills to something deeply technical. The key differentiator: you have a genuine technical interest in AI and ability to code. You follow model releases, you have opinions on where the technology is heading, and you want to be closer to the subject matter than consulting allows.
AI and Machine Learning
Backgrounds include: ML Engineer, ML Researcher, AI Engineer, Forward Deployed Engineer, Technical PM, Solutions Engineer, Technical Pre-Sales, or similar roles at AI companies or AI-focused teams.
You have hands-on experience with modern AI systems and understand how models work at a technical level. You&rsquo;re looking for a role with more breadth and industry exposure than a pure research, engineering, or PM position, where you can combine technical depth with client-facing work and strategic analysis.
Technical Product Management
Backgrounds include: Founding Engineer, Product Manager, Technical Co-founder, Head of Product, or generalist roles at early-stage AI companies.
You&rsquo;ve built and shipped AI products in a fast-moving environment where you had to operate across research, engineering, product, and commercial work simultaneously. You understand both how AI systems work technically and how they get brought to market. You&rsquo;re looking for a role where that breadth is the job, not a side effect of being early at a small company.
Across all three profiles, we require:<ul><li>3+ years of relevant professional experience</li><li>Strong analytical and critical thinking skills</li><li>Proficiency in Python and data analysis</li><li>Genuine, demonstrable interest and knowledge of Frontier AI. We want people who have informed opinions about where AI is heading, not just people who use AI tools</li></ul>
Why Artificial Analysis?<ul><li>Shape how AI gets built: The leading AI labs track our benchmarks and use them to guide their development priorities. Your work will directly influence the direction of AI.</li><li>Become a world expert in AI: You will evaluate every major model, across every major capability, as they are released. Very few roles offer this breadth of exposure to frontier AI.</li><li>Work with the most important players in AI: You&rsquo;ll manage relationships with teams at the leading AI labs and major enterprises as a trusted, independent voice.</li><li>Join at a defining moment: We&rsquo;re 40+ people, on track to double by end of year, backed by some of the most connected investors in AI. The people who join now will shape the product, the team, and the strategy as we scale.</li><li>Competitive compensation including equity</li></ul>
1</div>

Member of Technical Staff

Whatnot

<div><h2 class="jobSectionHeader">Join the Future of Commerce with Whatnot!</h2>
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.<h2 class="jobSectionHeader">
Role</h2>
Whatnot's Real Estate &amp; Workplace team is looking for an experienced Workplace Operations &amp; Experience Manager to help shape and scale workplace operations across our West Coast portfolio. You'll lead operations for our San Francisco hub while driving operational consistency, workplace programs, and regional initiatives across Seattle, Los Angeles, Tempe, and other locations as we grow. You'll do much more than keep offices running&mdash;you&rsquo;ll help build the operating model, programs, and standards to create a consistent, safe and engaging workplace experience.
This role blends strategy with execution. You&rsquo;re comfortable moving between long-term planning and day-to-day execution, create structure where none exists, thrive in ambiguity, and know that exceptional workplace experiences aren't accidental&mdash;they&rsquo;re built through thoughtful systems, strong partnerships, continuous improvement, and relentless attention to detail. You care deeply about creating environments where employees can do their best work while building scalable operations that will support Whatnot as we continue to grow.<h3 class="jobSectionHeader">
What You'll Drive</h3><h3 class="jobSectionHeader">
Workplace Operations</h3><ul><li>
Lead workplace operations for our San Francisco hub while establishing and implementing operational standards, playbooks, and procedures that create consistent and effective facilities operations across the regional U.S. office portfolio.</li><li>
Design and implement a regional vendor support strategy&mdash;from sourcing and contract negotiation to ongoing performance management&mdash;and evolve flexible support models.</li><li>
Manage workplace operating budgets, identify opportunities to improve efficiency, and continuously raise the bar for service, efficiency, and employee experience.</li><li>
Partner with Security, IT, and building partners to keep our workplaces safe, resilient, and running smoothly.</li></ul><h3 class="jobSectionHeader">
Workplace Experience</h3><ul><li>
Be the face of Workplace in San Francisco, setting the standard for hospitality and operational excellence, anticipating employee needs, and continuously improving the workplace experience.</li><li>
Build workplace programs that strengthen culture and support intentional collaboration and connection while reflecting Whatnot's values and honoring our remote-first culture.</li><li>
Create thoughtful in-office experiences across food &amp; beverage, employee events, and key company moments in partnership with internal stakeholders.</li><li>
Build clear workplace communications and resources that make our offices easy to navigate and enjoyable to use.</li></ul><h3 class="jobSectionHeader">
Strategy &amp; Partnership</h3><ul><li>
Act as a strategic and operational partner to the Head of Real Estate &amp; Workplace, helping prioritize initiatives and translate long-term strategy into scalable execution across the workplace portfolio.</li><li>
Support strategic workplace decisions, helping to define our workplace operating model by developing systems across the portfolio and bringing operational rigor to vendor frameworks, standards, and best practices that scale while respecting local nuances.</li><li>
Partner across People, IT, Security, Finance, Legal, Communications, and other teams to ensure successful workplace operations and deliver exceptional workplace experiences.</li><li>
Leverage workplace utilization, occupancy, and operational data to inform space planning and help shape strategic real estate decisions.</li><li>
Drive operational readiness for office expansions, relocations, new site launches, and workplace projects from planning through execution.</li><li>
Identify risks and opportunities early, bring forward thoughtful recommendations, and continuously improve how our workplace function evolves as we grow.</li><li>
Represent the Real Estate &amp; Workplace function in cross-functional initiatives, confidently driving decisions and influencing outcomes across the business when needed.</li></ul><h2 class="jobSectionHeader">
Location &amp; Travel</h2>
This role is based in San Francisco, CA. Expected in-office cadence: 3-5 days per week, with flexibility to be on-site frequently and off-hours to support operations, events, and other facilities needs. This role includes regular domestic travel (~25-40%) to other offices to support operations as needed.<h2 class="jobSectionHeader"> 
You</h2>
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Workplace Operations &amp; Experience Manager, you should have 8+ years of experience in office operations, facilities, or workplace experience across multiple office locations at high-growth tech companies, plus:<ul><li>
A track record of building scalable workplace programs and operations, not simply maintaining existing ones.</li><li>
Proficiency with AI tools for workplace related support.</li><li>
Experience leading complex vendor relationships, negotiating contracts, and managing operational planning and budgets.</li><li>
A hospitality-first mindset paired with operational rigor and high standards for execution.</li><li>
Strong judgment and the confidence to make thoughtful decisions independently.</li><li>
The ability to balance strategic thinking with hands-on execution and thrive in ambiguity.</li><li>
You're equally comfortable discussing long-term strategy with executives and solving operational challenges on the office floor.</li></ul><h2 class="jobSectionHeader">
Benefits</h2><ul><li>
Generous Holiday and Time off Policy</li><li>
Health Insurance options including Medical, Dental, Vision</li><li>
Work From Home Support<ul><li>
Home office setup allowance</li><li>
Monthly allowance for cell phone and internet</li></ul></li><li>
Care benefits<ul><li>
Monthly allowance for wellness</li><li>
Annual allowance towards Childcare</li><li>
Lifetime benefit for family planning, such as adoption or fertility expenses</li></ul></li><li>
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally</li><li>
Monthly allowance to dogfood the app<ul><li>
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).</li></ul></li><li>
Parental Leave<ul><li>
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li></ul></li></ul><h2 class="jobSectionHeader">
EOE</h2>
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $174K - $205K</div>

Workplace Operations & Experience Manager

KeyBank

<div>Location:
1 California Street, San Francisco California
Provide executive administrative support performing diverse administrative and clerical duties and anticipating the team&rsquo;s needs. Handles confidential information discreetly and professionally. Responsible for calendar management, correspondence, expense reports, travel arrangements, and HR needs. Handles incoming inquiries, research and communicates in a professional and timely manner. Responsible for meeting coordination, video conferencing and scheduling, and organizing proper room setup as needed. Prepares materials for meetings as requested. Coordinates various calendar events. Perform duties in a professional manner that includes thorough planning and research to result in completed assignments of the highest quality. Other duties/projects as requested.
ESSENTIAL JOB FUNCTIONS<ul><li>
Under general supervision, provides administrative support to the leadership team to include the executing, maintaining, and coordinating complex calendar of meetings and travel.</li><li>
Interacts with senior leaders and executives within the organization and with outside professional organizations.</li><li>
Highly proficient in managing multiple executives&rsquo; calendars including scheduling of clients and internal employee meetings within Outlook.</li><li>
Heavy travel scheduling experience which includes, booking trips that require multiple segments, making sure meetings do not overlap with travel requirements as well as handling last minute travel changes.</li><li>
Provides superior client service during all interactions with clients, vendors, internal partners, and teammates.</li><li>
Strong verbal and written communication skills and the ability to work in a team environment.<ul><li>
Effectively and decisively communicates on assignments to limit the need for multiple interactions with segment head and/or staff.</li><li>
Professional liaison that facilitates information flow, using clear and fact-based communication</li></ul></li><li>
Handles HR related tasks which includes onboarding/offboarding new hires, system access, timecards, purchasing and expenses.</li><li>
Handles confidential information and documents with discretion.</li><li>
Collects, compiles, and analyzes moderately complex data and information for inclusion in reports and presentation materials; also includes general running of reports as needed.</li><li>
Performs proactive problem research and assists in resolution.</li><li>
Manages day-to-day office operations, composes written communications as needed.</li><li>
Completes work in fast paced, changing environment without compromising accuracy.</li><li>
Clearly and immediately communicates and elevates any problems/issues.</li><li>
Assists with special projects for events, new processes, or presentations as they arise.</li></ul> 
REQUIRED QUALIFICATIONS<ul><li>
High School Diploma or Equivalent experience</li><li>
Minimum of 5 years relevant experience supporting executive management.</li><li>
Strong working knowledge of Word, Excel, PowerPoint, Outlook, Microsoft Teams</li><li>
Preferred knowledge of Workday, CWT (travel system) and Salesforce</li><li>
Reliable, proactive, and self-motivated</li><li>
High-level problem-solving skills with the ability to prioritize and anticipate needs in fast pace, high pressure environment.</li></ul><ul><li>
Ability to engage with Executive Level Management</li><li>
Excellent written and verbal communication skills
</li><li>Strong organizational and time management skills</li><li>
Exercises sound judgment, discretion, and confidentiality in all matters
</li><li>Takes initiative and works independently on routine as well as more complex matters.</li><li>
Proven ability to manage multiple calendars and projects at one time.</li></ul>
Work Location: Person will typically work from the office location for 4+ days a week.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $25.00 - $38.46 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 08/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. 

#LI-Hybrid</div>

Executive Assistant I

Apollo.io

<div><div>Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.</div><h2 class="jobSectionHeader">
About the Role</h2>

We are looking for an exceptional Executive Assistant to partner directly with our Chief Product Officer (CPO) and help maximize the effectiveness, focus, and impact of the R&amp;D organization spanning Engineering, Product, Design, and Research.

This role is far more than calendar management. The Executive Assistant will be a reliable, proactive operator who brings structure and precision to a fast-moving executive environment. You will help the CPO stay organized and effective across product strategy reviews, roadmap planning, cross-functional leadership syncs, and the day-to-day rhythm of leading a high-velocity R&amp;D organization. You will partner closely with Product, Design, Research, and Engineering leaders to keep the CPO's time, attention, and follow-through aligned with the organization's highest priorities.

The ideal candidate is a career Executive Assistant who is proactive, highly organized, low-ego, deeply trustworthy, and energized by operating at the center of a fast-moving executive environment. You are comfortable managing complex logistics, coordinating cross-functional meetings with Product, Design, Research, and Engineering leadership, and supporting the operating cadence of a growing R&amp;D org. This role is based in San Francisco.
<h2 class="jobSectionHeader">
What You'll Do</h2>
<h3 class="jobSectionHeader">CPO Support &amp; Operations (Primary)</h3>

Serve as the primary support partner to the CPO, enabling effective execution across scheduling, R&amp;D operations, and cross-functional collaboration.
<ul>
<li>Own and proactively manage the CPO's calendar across daily, weekly, monthly, and quarterly horizons, ensuring time is allocated to the highest-priority activities.</li>
<li>Manage complex domestic and (as needed) international travel for the CPO, including itineraries, accommodations, briefs, and contingency planning.</li>
<li>Handle CPO expense reporting, approvals, and administrative workflows.</li>
<li>Handle select personal and confidential requests for the CPO with discretion.</li>
<li>Identify opportunities for the CPO to delegate work across Product, Design, Research, and Engineering leadership.</li>
<li>Provide ad hoc operational assistance to the Product, Design, and Research teams as needed.</li>
</ul><h3 class="jobSectionHeader">Cross-Functional R&amp;D Leadership Support</h3>

Provide focused coordination across the R&amp;D leadership team, helping the CPO's direct reports and cross-functional partners (Engineering, Product, Design, Research) stay aligned on priorities and commitments.
<ul>
<li>Monitor and maintain visibility into the calendars of key R&amp;D leaders, identifying scheduling conflicts and protecting focus time where needed.</li>
<li>Watch the CPO's inbox so messages from important stakeholders (executives, key partners, board members) are surfaced promptly and not lost in volume.</li>
<li>Triage, prioritize, and flag time-sensitive or high-importance communications, providing draft responses or summaries as needed.</li>
<li>Partner closely with Engineering, Product, Design, and Research leadership on priorities, communications, and meeting cadence.</li>
<li>Ensure the CPO is consistently aware of upcoming commitments and arrives prepared for product reviews, leadership syncs, and cross-functional meetings.</li>
<li>Handle select administrative requests and confidential matters with discretion.</li>
</ul><h3 class="jobSectionHeader">Product &amp; Leadership Meeting Coordination</h3>

Coordinate logistics for the CPO's leadership, board-related, and strategic external meetings.
<ul>
<li>Own scheduling and logistics for product strategy reviews, roadmap planning sessions, leadership offsites, and CPO-led external meetings with partners and candidates.</li>
<li>Support preparation of board and leadership materials related to product strategy &mdash; deck coordination, pre-read circulation, and day-of execution &mdash; in partnership with the CEO's and CFO's teams as needed.</li>
<li>Manage CPO-related distribution lists, calendar holds, and communication processes tied to leadership and cross-functional engagements.</li>
<li>Track follow-ups and action items from product reviews, leadership meetings, and strategic discussions, maintaining records for key stakeholders engaging with the CPO.</li>
<li>Ensure CPO board and leadership prep cycles are planned well in advance with clear ownership and deadlines.</li>
</ul><h3 class="jobSectionHeader">R&amp;D Team &amp; Project Coordination</h3>

Help the CPO's organization run with rigor by supporting the operating cadence of Product, Design, Research, and Engineering.
<ul>
<li>Gather, organize, and coordinate materials for recurring product and roadmap reviews, working with Product, Design, Research, and Engineering to ensure deadlines are met and materials are complete.</li>
<li>Organize and support recurring R&amp;D leadership meetings, monthly and quarterly business reviews, and key planning sessions.</li>
<li>Track action items, deliverables, and deadlines across the R&amp;D organization, proactively following up to ensure commitments are met.</li>
<li>Assist with creating, editing, and formatting executive presentations, roadmap documents, and org communications.</li>
<li>Partner with Product, Design, Research, and Engineering leadership to ensure the CPO has clear visibility into priorities, OKRs, and follow-through.</li>
</ul><h3 class="jobSectionHeader">Core Team Support &amp; Accountability</h3>

Help maintain the systems that keep the Core Team aligned, accountable, and focused, particularly where the CPO's commitments intersect with the executive team.
<ul>
<li>Support Core Team and Executive Staff operating cadences, including meetings, prep, follow-ups, and action tracking.</li>
<li>Partner with cross-functional stakeholders to create visibility into Core Team OKRs and commitments.</li>
<li>Help identify gaps in communication, ownership, and execution across the leadership team.</li>
<li>Support executive accountability by ensuring decisions, actions, and next steps are documented and followed through.</li>
</ul><h3 class="jobSectionHeader">CPO Offsites &amp; Team Events</h3>

Plan, organize, and execute CPO-led offsites and R&amp;D team events.
<ul>
<li>Plan, organize, and execute CPO offsites, R&amp;D leadership meetings, and team connection events.</li>
<li>Coordinate logistics, agendas, content, communications, surveys, and post-event follow-ups.</li>
<li>Partner with People, Workplace, and Internal Comms on event quality and team connection.</li>
<li>Help build a year-long view of CPO-org and R&amp;D team events.</li>
<li>Support contractor and vendor management for CPO offsites and events as needed.</li>
</ul><h2 class="jobSectionHeader">What Success Looks Like</h2>

In this role, success means:
<ul>
<li>The CPO's calendar is organized, protected, and optimized, with product reviews and cross-functional meetings coordinated seamlessly and well in advance.</li>
<li>Roadmap and product strategy reviews run smoothly because materials are gathered, consolidated, and distributed on time.</li>
<li>The CPO, Product, Design, Research, and Engineering teams feel well-supported with responsive, reliable operational assistance.</li>
<li>Internal and external partners experience Apollo's R&amp;D leadership as organized, professional, and easy to work with.</li>
<li>The CPO's inbox and calendar are monitored consistently, with high-priority items flagged and nothing important missed.</li>
<li>CPO leadership commitments and prep cycles are scheduled and managed well in advance.</li>
<li>CPO-led offsites and R&amp;D team events are polished, connected, and impactful.</li>
<li>The CPO trusts this person implicitly with sensitive information, confidential communications, and high-stakes logistics.</li>
</ul><h2 class="jobSectionHeader">What You Bring</h2>
<ul><li>7+ years of executive support experience as a career Executive Assistant, ideally supporting a CPO, VP of Product, or C-level/senior leader overseeing a Product, Design, or R&amp;D organization at a high-growth technology company.</li>
<li>Based in San Francisco, with the ability to work in-office/hybrid to support the CPO's day-to-day rhythm.</li>
<li>Experience managing complex cross-functional calendars, including scheduling meetings with Product, Product Design, Research, Engineering, and executive leadership.</li>
<li>Communication: Outstanding written and verbal communication skills; ability to draft polished, professional correspondence on behalf of the CPO.</li>
<li>Discretion: Proven ability to manage highly confidential and sensitive strategic, product, and personnel information with absolute discretion.</li>
<li>Exceptional calendar, inbox, travel, and logistics management skills.</li>
<li>Ability to anticipate needs, identify risks, and solve problems before they escalate.</li>
<li>Comfort operating in ambiguity and creating structure from scratch.</li>
<li>Strong cross-functional stakeholder management skills, comfortable working across Product, Product Design, Research, Engineering, and Executive teams.</li>
<li>High ownership mindset with the ability to manage multiple workstreams and shifting priorities simultaneously.</li>
<li>Deep attention to detail and a strong bias toward follow-through.</li>
<li>Low ego, high EQ, and strong service orientation.</li>
<li>Experience with tools such as Google Workspace, Slack, expense systems, and project management tools preferred.</li>
<li>Familiarity with product development processes, roadmap planning, or experience in a Product, Product Design, or Research organization is a plus.</li>
</ul><h2 class="jobSectionHeader">Ideal Candidate Profile</h2>

You may be a strong fit if you are:
<ul>
<li>A career Executive Assistant and true partner to executives, not just a task manager.</li>
<li>Known for being five steps ahead.</li>
<li>Comfortable owning the details so busy leaders don't have to.</li>
<li>Trusted with confidential, strategic, and product-sensitive information.</li>
<li>Excellent at making busy leaders more effective through precision and care.</li>
<li>Energized by building systems and creating consistency, not just executing individual tasks.</li>
<li>Experienced supporting an R&amp;D, Product, or Engineering organization.</li>
<li>Based in San Francisco and comfortable with an in-office/hybrid working rhythm.</li>
<li>Naturally calm, organized, and reliable in a fast-paced, high-stakes environment.</li></ul><div><h3 class="jobSectionHeader"> 
We are AI Native</h3>

Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers&mdash;and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
<h3 class="jobSectionHeader">
Why You'll Love Working at Apollo</h3>

At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core&mdash;we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive&mdash;Apollo is the place for you.

Learn more here!</div></div>

Executive Assistant, CPO

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