service desk analyst

V-ENVISAGE SOLUTIONS INC

Job DescriptionYou are the primary point of contact for internal employees or external clients seeking technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues to ensure minimal disruption to business operations. A successful candidate balances strong technical acumen with exceptional customer service.Key Responsibilities<ul><li>Incident Management &amp; Troubleshooting:</li><li>Serve as the first line of technical support via phone, email, chat, or walk-ins.</li><li>Diagnose and resolve technical issues involving Windows/macOS operating systems, Microsoft 365, enterprise applications, and hardware (laptops, desktops, mobile devices, printers).</li><li>Walk end-users through step-by-step problem-solving processes.</li><li>Request Fulfillment &amp; Access Management:</li><li>Provision and de-provision user accounts, permissions, and distribution groups using Active Directory or Azure AD.</li><li>Configure and deploy new hardware and software for onboarding employees.</li><li>Ticket Documentation &amp; Escalation:</li><li>Log, categorize, and prioritize all incoming incidents and service requests within the ITSM ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk).</li><li>Escalate complex, unresolved issues to Tier 2/Tier 3 support or specialized infrastructure teams, ensuring accurate documentation is passed along.</li><li>Knowledge Management:</li><li>Contribute to the internal IT knowledge base by writing and updating documentation, FAQs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Technical Skills:</li><li>Proficiency with Windows 10/11 and macOS environments.</li><li>Strong familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).</li><li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, DHCP, Wi-Fi troubleshooting).</li><li>Experience using remote desktop support tools (e.g., TeamViewer, LogMeIn, BeyondTrust).</li><li>Soft Skills:</li><li>Customer-First Mentality: Exceptional empathy, patience, and active listening skills.</li><li>Communication: Ability to translate complex technical jargon into clear, user-friendly instructions.</li><li>Problem-Solving: Strong analytical and critical-thinking skills under pressure.</li><li>Time Management: Ability to multi-task and prioritize tickets in a fast-paced environment while meeting SLAs (Service Level Agreements).</li></ul>Education &amp; Experience Requirements<ul><li>Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.</li><li>Experience: 2&ndash;5 years of experience in an IT service desk, help desk, or customer-facing technical support role.</li><li>Preferred Certifications (Highly Valued):</li><li>CompTIA A+, Network+, or Security+</li><li>ITIL 4 Foundation (highly preferred for Service Desk frameworks)</li><li>HDI-SDA (Help Desk Institute Service Desk Analyst)</li><li>Microsoft Certified: Endpoint Administrator Associate</li></ul>Pay: $26.00 - $35.00 per hourWork Location: In person

Service Desk Analyst

ESP Global Services

<div>About the Job:

As the Field Services Dispatcher Technician (Overnight schedule), you will be responsible to provide and maintain continuity of service for all components of the Airport passenger processing system and resolve any technical issues, including more complex issues requiring specialist knowledge, which may occur. 


What will you do?
<ul><li>Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.</li><li>
Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs</li><li>
Troubleshoot and resolve all airline host and connectivity issues
</li><li>Maintain a high level of communication at all times with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.</li><li>
Offer support and on-site training and coaching to the Airport Technicians to increase their understanding and skill in resolving incidents.</li><li>
Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.</li><li>
Perform set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.</li><li>
Participate in the identity and access management of various systems.</li><li>
Perform and promote preventive maintenance activities on IT equipment, including cleaning kiosk, routine system checks, updates, patching, and proactive issue identification to minimize downtime and extend asset lifecycle.</li><li>
Monitor system performance and recommend improvements to prevent recurring technical issues.</li><li>
Carry out regular &quot;floor-walking&quot; and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.</li><li>
This role is working rotational schedule: 5 days on &amp; 2 off / schedule between (09:00pm to 06:00am)</li><li>
Other IT support duties as assigned.</li></ul>
What will you bring to ESP?
<ul><li>
1-2 years of experience supporting onsite/remotely Microsoft Desktop software.
</li><li>1-2 years of experience using ticketing system.</li><li>
1-2 years of experience of network protocols, server hardware and configurations.</li><li>
Previous airport technical support preferred</li><li>
Good verbal and written communication skills</li></ul>

Physical Requirements:
<ul><li>
Able to lift or push 20-50 pounds of equipment if need it.</li><li>
Able to stand or kneel for extended periods of time.</li><li>
Able to use mechanical tools.</li></ul> 


If you are&hellip;.

Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. 


What we will offer:

Personal &amp; Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&amp;D system, that cater to helping you reach career goals or objectives &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division. 


Diversity, Inclusion &amp; Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. 

Benefits:
<ul><li>
Parking at location</li><li>
Tools</li></ul> 


Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that&rsquo;s manages over 1,000 tickets a day for more than 200 customers. 


Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. 


We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. 


Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. 


Join a team that prioritizes excellence&mdash;our ISO 9001 certification reflects our commitment to quality and superior customer service. 


ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.</div>

Field Service Dispatch Technician - Overnight - San Francisco (SFO) Airport

City and County of San Francisco

<div>Company Description 
<ul><li>
Application Opening: 06/11/2026</li><li>
Application Filing Deadline: 06/26/2026</li><li>
Annual Salary: $137,098 - $166,530
</li><li>Recruitment ID: TEX-1244-162120 / RTF0162119-01148212
</li></ul>APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
The duration of the appointment shall not exceed 36 months.
WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC) 
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area &ndash; 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
About the People Science Team
People Science team within Human Resource Services at the SFPUC strives to create a workplace with thriving, diverse, and engaged employees using innovative, behavioral science-based research and consulting to the SFPUC. 
Job Description 
Under direction, the Senior People Science Analyst performs professional work in analyzing, researching, and consulting functions related to competency modeling, employee engagement, people analytics, talent management consulting, workforce planning, and racial equity.
Essential Functions:
The essential duties include, but are not limited to the following:<ul><li>
Provide strategic research and best practice-based consultation to business leaders related to talent management strategies, organizational effectiveness initiatives, and human resources policies and practices.</li><li>
Lead complex projects, including project scoping, developing project plans, and communication plans, and managing external partnerships.</li><li>
Independently compile and analyze data using standard software programs such as Excel; create compelling data visualizations and actionable insights to support workforce, talent and organizational decision-making.</li><li>
Manage a portfolio of internal clients and lead the development of competency models (i.e., critical technical, behavioral, and leadership competencies required for successful performance) serving as team lead for competency-based talent management projects and related processes.</li><li>
Develop and improve talent management processes (e.g., recruitment and selection, performance management, career pathing, leadership development) to align with our competency framework and workforce needs.</li><li>
Conduct research and advanced data analysis to identify strategic actions and recommendations to support SFPUC&rsquo;s Racial Equity Action Plan, and other organizational priorities.</li><li>
Facilitate workshops and strategic discussion with business leaders and employees to support workforce planning, leadership development, organizational development, and team effectiveness initiatives.</li><li>
Design and develop survey instruments and interview protocols, assessments, and other data collection tools to gather data and information.</li><li>
Plan and create strategic content, resources, and communications (e.g., site pages, training guides, presentations, newsletters) tailored to diverse groups.</li><li>
Prepare and deliver executive-level, visually appealing reports and engaging presentations to communicate findings and recommendations, policies, and strategic insights to diverse, non-technical audiences.</li><li>
Identify and implement opportunities to improve team processes, operational efficiency, and service delivery.</li><li>
Direct the work and assist in the professional development of interns, junior team members, and cross-functional project contributors; providing coaching, guidance, and training.</li><li>
Demonstrated advanced experience utilizing and administering technology platforms, software applications, and digital tools such as Visier (people analytics), Quantum Workplace (engagement suite), Microsoft Office Suite, SharePoint (including site development), Survey Monkey, Adobe Illustrator or similar tools or technologies.</li></ul>
The 1244 Senior People Science Analyst will perform other related duties as assigned. 
Qualifications 
Minimum Qualifications:
Education:
Possession of a baccalaureate degree from an accredited college or university.
Experience:
Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection; classification and compensation; employee and/or labor relations; benefits administration; human resources operations; diversity, equity, and inclusion; and personnel training.
Substitution:
Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).
Experience Substitution - Completion of a 12-month human resources trainee program equivalent to the City and County of San Francisco's 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.
Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master's degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience. MQs must reflect the class specification for those classes with set MQs.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.<ul><li>
Graduate degree in Industrial-Organizational Psychology, or other closely related field (e.g., Industrial Psychology, Organizational Behavior, Applied Social Psychology, Behavioral Psychology), Data Science, Data Analytics, Public Administration, or Business Administration.</li><li>
Experience and/or professional certifications in the areas of competency modeling, strategic workforce planning, employee experience/engagement, surveys and analytics, diversity, equity &amp; inclusion, and/or talent management consulting.</li><li>
Demonstrated experience in designing, evaluating, and improving human resources programs through the application of organizational research, employee and workforce data analysis, project management, and change management principles.</li><li>
Experience using technologies such as Visier, Quantum Workplace, SharePoint, Survey Monkey, and Adobe Illustrator or similar data visualization and survey platform tools.</li></ul>
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (sfdhr.org).
Note: Falsifying one&rsquo;s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 
Additional Information 
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About The Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Veterans Preference</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.<ul><li>
Select the &ldquo;Apply Now&rdquo; button and follow instructions on the screen</li></ul>
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Sari Mix at SMix@sfwater.org.<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

Senior People Science Analyst – Human Resource Services – San Francisco Public Utilities Commission (1244)

CareerSwift

<div><h2 class="jobSectionHeader">Job Description</h2>
Join our team as a Business Analyst, gathering and documenting business requirements, analyzing processes, and translating stakeholder needs into actionable specifications. You will work closely with product and engineering teams to support data-driven decision making, prepare reports and dashboards, and assist in process improvement initiatives. 1-3 years of experience in business analysis or related field, strong analytical and communication skills required.<h2 class="jobSectionHeader">
Job Overview</h2>
Seniority Level: Middle</div>

Business Analyst Junior/Mid

Career Launch AI

<div><h2 class="jobSectionHeader">Investment Banking Analyst (Full-Time / Internship)</h2>
Career Launch AI (Talent Platform &amp; Staffing Partner) 
Location: San Francisco, United States (Hybrid) 
Employment Type: Full-Time or Internship 
Experience Level: Entry-Level to Early Career<h2 class="jobSectionHeader">
About Career Launch AI</h2>
Career Launch AI is a talent platform that connects high-potential candidates with opportunities across investment banking, private equity, venture capital, and high-growth companies. We partner with a network of employers to place candidates into roles aligned with their skills and career goals.
By applying, candidates are considered not only for this role, but for 120+ active opportunities within our partner network.<h2 class="jobSectionHeader">
Role Overview</h2>
We are seeking motivated and detail-oriented candidates for an Investment Banking Analyst role within our partner network. This position offers hands-on exposure to financial analysis, deal execution, and client advisory.
Candidates will support senior professionals across live transactions, gaining experience in valuation, market research, and investment strategy.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Build and maintain financial models for valuation and investment analysis</li><li>
Support deal sourcing and pipeline management to track opportunities</li><li>
Conduct market research and industry analysis to identify trends</li><li>
Assist in due diligence processes and transaction execution</li><li>
Prepare pitch books, presentations, and client materials</li><li>
Analyze financial statements and performance metrics</li><li>
Collaborate with internal teams and external stakeholders</li><li>
Track and report on KPIs and deal progress</li><li>
Maintain compliance with relevant financial regulations and internal policies</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
Bachelor&rsquo;s degree (or in progress) in Finance, Economics, Business, or related field</li><li>
Strong understanding of financial modeling, valuation, and accounting principles</li><li>
Proficiency in Excel and PowerPoint</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent written and verbal communication abilities</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Prior internship or experience in investment banking, consulting, or finance</li><li>
Familiarity with DCF, comparable company analysis, and transaction modeling</li><li>
Experience supporting client-facing presentations</li><li>
Interest in capital markets, M&amp;A, or private investments</li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits</h2><ul><li>
Competitive base salary (varies by placement and experience)</li><li>
Performance-based incentives (where applicable)</li><li>
Hybrid work flexibility (role-dependent)</li><li>
Professional development and training opportunities</li></ul><h2 class="jobSectionHeader">
Work Environment</h2><ul><li>
Hybrid work model (New York-based roles may require in-office presence)</li><li>
Fast-paced, performance-driven environment</li><li>
Collaborative, team-oriented culture</li></ul><h2 class="jobSectionHeader">
Equal Opportunity Statement</h2>
Career Launch AI and its partner companies are equal opportunity employers. We evaluate all applicants based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status.<h2 class="jobSectionHeader">
Important Transparency Notice</h2>
Career Launch AI operates as a staffing and talent placement platform. 
By applying, you consent to being considered for this role and other relevant opportunities within our partner network.<h2 class="jobSectionHeader">
How to Apply</h2>
Submit your application through LinkedIn. Qualified candidates will be contacted regarding next steps, which may include screening and interviews with partner firms.
#Workwolf</div>

Investment Banker

Orthodontics Pediatric Dentistry

Company Overview Orthodontics Pediatric Dentistry is a specialized practice dedicated to providing comprehensive orthodontic and pediatric dental care. Located in San Francisco, our team serves patients from infancy through young adulthood, including many adult orthodontic cases. Our highly trained dentists hold hospital privileges across multiple facilities, earning us a reputation for excellence and specialized care in our community.Overview We are seeking a dedicated and detail-oriented Dental Assistant-Orthodontic Assistant or RDA with Oryho experience to join our dynamic team. This role offers an exciting opportunity to support our orthodontic department, ensuring exceptional patient care and smooth clinical operations. The ideal candidate will possess a strong background in dental assisting, with specific experience in orthodontics, pediatric dentistry, and ability to cross train for front desk duties, contributing to a positive patient experience and efficient clinic workflow.Responsibilities<ul><li>Assist dentists during a variety of dental procedures, including orthodontic treatments, pediatric treatment and front desk duties</li><li>Prepare treatment rooms by sterilizing instruments, setting up necessary equipment, and ensuring compliance with infection control protocols such as aseptic technique.</li><li>Take CBCT and dental radiographs (X-rays), including 3D scans using advanced imaging technology like 3D scanners.</li><li>Manage patient records accurately within electronic medical record (EMR) systems such as OrthoTrac, ensuring HIPAA compliance for patient privacy.</li><li>Provide chairside assistance by handling dental instruments, materials, and supplies efficiently during procedures.</li><li>Monitor vital signs when necessary and assist with medical documentation related to patient health history or medical coding requirements.</li><li>Support administrative tasks such as scheduling appointments, greeting patients as a dental receptionist, and maintaining organized medical records.</li><li>Uphold infection control standards and maintain a safe clinical environment aligned with healthcare regulations.</li></ul>Requirements<ul><li>Proven experience in dental assisting within a busy clinical setting; experience in pediatric dentistry or orthodontics is highly preferred.</li><li>Proficiency with EMR systems such as Dentrix.</li><li>Knowledge of HIPAA regulations and best practices for patient confidentiality and data security.</li><li>Ability to perform X-ray procedures accurately while adhering to safety standards; certification in radiography is required.</li><li>Strong understanding of dental terminology, anatomy knowledge, and infection control protocols.</li><li>Experience with Orthodontic procedures and can work independently doing RDA or OA functions for Ortho patients</li><li>Familiarity with medical terminology, medical documentation processes, and basic medical coding practices.</li><li>Excellent communication skills combined with the ability to work effectively within a team environment supporting Ortho and pediatric patients and their families.</li><li>Join our team to make a meaningful difference in the lives of our patients through compassionate care and clinical excellence!</li></ul>Job Type: Full-timePay: $30.00 - $35.00 per hourBenefits:<ul><li>401(k)</li><li>Commuter assistance</li><li>Continuing education credits</li><li>Dental insurance</li><li>Employee discount</li><li>Free parking</li><li>Health insurance</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Uniform allowance</li></ul>Experience:<ul><li>Orthodontic assisting : 2 years (Required)</li><li>Dental office: 2 years (Required)</li></ul>License/Certification:<ul><li>OA (Preferred)</li><li>Certified Dental Assistant (CDA) (Required)</li><li>X-Ray Certification (Required)</li></ul>Ability to Commute:<ul><li>San Francisco, CA 94116 (Required)</li></ul>Work Location: In person

Dental Assistant-OA RDA w/ortho experience

Cooley LLP

<div>Cooley is seeking a BIC Data Integrity Assistant to join the Business Intake and Conflicts team.
Position Summary: The BIC Data Integrity Assistant is critical to supporting the firm&rsquo;s expanding data and reporting initiatives by ensuring the accuracy, integrity, and timely maintenance of client and matter information across BIC systems. The BIC Data Integrity Assistant will play a key role in supporting the firm&rsquo;s integrated data strategy, including the preparation, and loading of client engagement letters into the Terms database for structured coding and downstream reporting. In addition, support the ongoing management of engagement letters, waivers, and related client documentation, as well as assist with party linking, client and matter maintenance, and inclusionary ethical wall support. The position will work closely with Compliance Analysts and other BIC team members to ensure engagement terms are captured consistently and accurately, enabling BIC, Information Governance, Billing, and other stakeholders to identify and report on key provisions such as AI use restrictions, work product ownership, and fee arrangements. Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities:<ul><li>
Maintain the firm&rsquo;s client administrative files by processing and filing all engagement, disengagement and waiver letters received by the department</li><li>
Link parties in Open to approved and finalized matters</li><li>
Prepare, process, and review client and matter closure requests for completion or assignment to a Compliance Analyst when necessary</li><li>
Prepare and process client and matter name change requests</li><li>
Maintain inclusionary ethical walls in the Firm&rsquo;s ethical walls database</li><li>
Clean-up outstanding Open requests from departing or departed timekeepers and secretaries</li><li>
Implement and maintain database warnings and alerts</li><li>
Continually process reports associated with various database clean-up projects</li><li>
Assist with department projects as necessary</li><li>
Participate in proof-of-concept testing of new technologies or solutions</li><li>
Communicate with all users regarding intake issues and risk management procedures pertaining to the opening of new client/matters as well as status of requests via email and by phone</li><li>
All other duties as assigned or required</li></ul>
Skills and experience:
Required:<ul><li>
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications</li><li>
Available to work overtime, as required</li></ul>
Preferred:<ul><li>
Bachelor&rsquo;s Degree</li><li>
Prior experience in a law firm, legal environment or conflicts department</li><li>
Prior experience with Security Database technology for Ethical Walls</li><li>
Prior experience with Workflow tools and systems</li></ul>
Competencies:<ul><li>
Ability to solve problems and work in a fast-paced environment that requires balancing high‑volume, process‑driven work with a strong focus on accuracy and customer service</li><li>
Ability to interact with attorneys, all levels of management, business professionals and outside third parties in highly effective and professional manner</li><li>
Excellent communication and interpersonal skills</li><li>
Strong database skills</li><li>
Detailed orientated and strong organization skills</li><li>
Strong ability to prioritize and juggle multiple tasks</li><li>
Strong customer service skills</li></ul>
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.
The expected hourly pay range for this position with a work schedule of XX hours per week is $24.50 - $36.00 ($50,960 - $74,880 annually). Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&amp;D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&amp;D, LTD, short term medical benefits as well as 20 days of Paid Time Off (&ldquo;PTO&rdquo;) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.</div>

BIC Data Integrity Assistant

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